Novotel São Paulo Jaraguá Conventions Hotel 4 stars

Name: Novotel São Paulo Jaraguá Conventions
Address: SÃO PAULO, 01050-000, BRAZIL
Telephone: (+55)11/28027000
Rating: 4.4

Customer review rating 4.4/5 17,473 reviews

ALLSAFE approved hotel

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+ 21 Services

Novotel São Paulo Jaraguá Conventions Hotel

Hotel that makes every moment matter

Novotel São Paulo Jaraguá Conventions is perfect for memorable moments. It has a gym, kid's space, and a business center. The bedrooms are comfortable, accommodate couples, singles, and families, with options for reduced mobility, air-conditioning, and free WIFI. Restaurant 365 serves a variety of dishes, and feijoada every Friday, and Sampa Bar serves drinks and snacks. Host an event in one of our rooms.

Enjoy the great location of Novotel Jaraguá to stroll through the center of SP. Visit Teatro Municipal, just a 7-minute drive, Catedral da Sé, a 6-minute drive, and Mercado Municipal, a 10-minute drive. Take a stroll in Artes Square, just a 7-minute drive, Mario de Andrade Library, a 4-minute drive, and Mosteiro de São Bento, a 16-minute drive. Besides being a hotel in São Paulo near Brás, for shopping.

Make your reservation in the well-located, modern, and welcoming Novotel Jaraguá São Paulo Conventions hotel with incredible services for sightseeing in São Paulo, whether it's a business trip or a tour.

Hotel extras

Large event room for weddings and corporate events
Asian and gluten-free breakfast
Pet-friendly hotel, for fees
A 20-minute drive to Sao Paulo - Congonhas Airport
28-minute drive to access Presidente Dutra Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- Chinese Mandarin
- English
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying) Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying) Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Dry cleaning / IroningPaying
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)

Fitness centre

35 meeting room(s)
Conventions hotel
Web Corner on a Mac
Business center with support staff

Hotel location

Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000 são paulo
brazil

Tel: +551128027000

Fax: (+55)11/28027053

Contact email :

Check-in from 14h00

Check out up to 12h00

AIRPORT SERVICE : Front of hotel
TERMINAL BANDEIRA : Praça da Sé
METRO : Vermelha e Amare Anhangabau e República

By plane
AEROPORTO DE CONGONHAS At 11km / 6.84 miles
By plane
CONGONHAS At 10km / 6.21 miles
By plane
GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS :-23.548484, -46.642822

Companies
Congress centre

ABN ANRO BANK 0.6 km / 0.37 mi
AMCHAM 13.0 km / 8.08 mi
AMERICAN AIRLINES 0.5 km / 0.31 mi
BRADESCO 0.6 km / 0.37 mi
CAIXA ECON FEDERAL 0.8 km / 0.5 mi
DANONE 1.0 km / 0.62 mi
IBM 1.8 km / 1.12 mi
LOREAL 1.0 km / 0.62 mi
PRICE WATERHOUSE 5.0 km / 3.11 mi
SANTANDER 0.6 km / 0.37 mi
SIEMENS 12.0 km / 7.46 mi
SONY ERICSSON 6.0 km / 3.73 mi
UNIBANCO 0.6 km / 0.37 mi
VOTORANTIM 0.5 km / 0.31 mi

Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 400

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 24 participants
- U-shaped Room 10 participants
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 24 participants
- U-shaped Room 10 participants
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room Configuration is not available for this hotel
- Classroom style 18 participants
- Banquet 16 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room Configuration is not available for this hotel
- Classroom style 18 participants
- Banquet 16 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 24 participants
- U-shaped Room 15 participants
- Board-room Configuration is not available for this hotel
- Classroom style 18 participants
- Banquet 16 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 21 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 10 participants
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 10 participants
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 21 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 35 participants
- U-shaped Room 21 participants
- Board-room Configuration is not available for this hotel
- Classroom style 30 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 24 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 32 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 48 participants
- U-shaped Room 20 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet 32 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 70 participants
- U-shaped Room 33 participants
- Board-room Configuration is not available for this hotel
- Classroom style 42 participants
- Banquet 32 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 70 participants
- U-shaped Room 22 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 24 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet 56 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 30 participants
- Board-room Configuration is not available for this hotel
- Classroom style 30 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 30 participants
- Board-room Configuration is not available for this hotel
- Classroom style 48 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 90 participants
- U-shaped Room 28 participants
- Board-room Configuration is not available for this hotel
- Classroom style 45 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 36 participants
- Board-room Configuration is not available for this hotel
- Classroom style 50 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 120 participants
- U-shaped Room 33 participants
- Board-room Configuration is not available for this hotel
- Classroom style 45 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 120 participants
- U-shaped Room 33 participants
- Board-room Configuration is not available for this hotel
- Classroom style 45 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 140 participants
- U-shaped Room 30 participants
- Board-room Configuration is not available for this hotel
- Classroom style 50 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 150 participants
- U-shaped Room 36 participants
- Board-room Configuration is not available for this hotel
- Classroom style 60 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 180 participants
- U-shaped Room 48 participants
- Board-room Configuration is not available for this hotel
- Classroom style 60 participants
- Banquet 128 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 180 participants
- U-shaped Room 48 participants
- Board-room Configuration is not available for this hotel
- Classroom style 100 participants
- Banquet 104 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 190 participants
- U-shaped Room 40 participants
- Board-room Configuration is not available for this hotel
- Classroom style 80 participants
- Banquet 104 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 210 participants
- U-shaped Room 54 participants
- Board-room Configuration is not available for this hotel
- Classroom style 110 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 200 participants
- U-shaped Room 42 participants
- Board-room Configuration is not available for this hotel
- Classroom style 90 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 240 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 130 participants
- Banquet 136 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 330 participants
- U-shaped Room 69 participants
- Board-room Configuration is not available for this hotel
- Classroom style 180 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 350 participants
- U-shaped Room 81 participants
- Board-room Configuration is not available for this hotel
- Classroom style 180 participants
- Banquet 208 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 400 participants
- U-shaped Room 84 participants
- Board-room Configuration is not available for this hotel
- Classroom style 200 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 280 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Claudio abramo	27 m²	2 m	24 participants	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Samuel wainer	27 m²	2 m	24 participants	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Domingos alzugaray	36 m²	2 m	30 participants	15 participants	Configuration is not available for this hotel	18 participants	16 participants
Adolpho bloch	36 m²	2 m	30 participants	15 participants	Configuration is not available for this hotel	18 participants	16 participants
Olavo bilac	37 m²	2 m	24 participants	15 participants	Configuration is not available for this hotel	18 participants	16 participants
Assis chateaubriand	42 m²	2 m	40 participants	21 participants	Configuration is not available for this hotel	24 participants	30 participants
Barbosa lima sobrinho	42 m²	2 m	40 participants	15 participants	Configuration is not available for this hotel	24 participants	30 participants
Octavio frias de oliveira	42 m²	2 m	40 participants	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	24 participants
Roberto marinho	42 m²	2 m	40 participants	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	24 participants
Victor civita	42 m²	2 m	40 participants	21 participants	Configuration is not available for this hotel	24 participants	30 participants
Euclides da cunha	47 m²	2 m	35 participants	21 participants	Configuration is not available for this hotel	30 participants	24 participants
Raquel de queiroz	50 m²	3 m	50 participants	24 participants	Configuration is not available for this hotel	24 participants	32 participants
Samuel + claudio	55 m²	2 m	48 participants	20 participants	Configuration is not available for this hotel	36 participants	32 participants
Domingos a. + adolpho bloch	72 m²	2 m	70 participants	33 participants	Configuration is not available for this hotel	42 participants	32 participants
Oscar niemeyer	75 m²	2 m	70 participants	22 participants	Configuration is not available for this hotel	36 participants	48 participants
Pietro maria bardi	82 m²	2 m	80 participants	24 participants	Configuration is not available for this hotel	36 participants	56 participants
Octavio f. + roberto marinho	84 m²	2 m	80 participants	30 participants	Configuration is not available for this hotel	30 participants	48 participants
Monteiro lobato	86 m²	3 m	100 participants	30 participants	Configuration is not available for this hotel	48 participants	64 participants
Ramos de azevedo	95 m²	2 m	90 participants	28 participants	Configuration is not available for this hotel	45 participants	64 participants
Ary carvalho	99 m²	2 m	100 participants	36 participants	Configuration is not available for this hotel	50 participants	64 participants
Julio mesquita	100 m²	2 m	120 participants	33 participants	Configuration is not available for this hotel	45 participants	64 participants
Menotti del picchia	102 m²	2 m	120 participants	33 participants	Configuration is not available for this hotel	45 participants	60 participants
Cartola	114 m²	2 m	140 participants	30 participants	Configuration is not available for this hotel	50 participants	72 participants
Ataulfo alves	127 m²	2 m	150 participants	36 participants	Configuration is not available for this hotel	60 participants	80 participants
Ary + euclides + olavo	152 m²	2 m	180 participants	48 participants	Configuration is not available for this hotel	60 participants	128 participants
Oscar + ramos	157 m²	2 m	180 participants	48 participants	Configuration is not available for this hotel	100 participants	104 participants
Adoniran barbosa	158 m²	2 m	190 participants	40 participants	Configuration is not available for this hotel	80 participants	104 participants
Ramos + pietro	177 m²	2 m	210 participants	54 participants	Configuration is not available for this hotel	110 participants	120 participants
Tom jobim	177 m²	2 m	200 participants	42 participants	Configuration is not available for this hotel	90 participants	100 participants
Julio mesq + menotti d. picchia	202 m²	2 m	240 participants	50 participants	Configuration is not available for this hotel	130 participants	136 participants
Cartola + adoniran barbosa	272 m²	2 m	330 participants	69 participants	Configuration is not available for this hotel	180 participants	200 participants
Oscar + ramos + pietro	291 m²	2 m	350 participants	81 participants	Configuration is not available for this hotel	180 participants	208 participants
Tom jobim + ataulfo alves	330 m²	2 m	400 participants	84 participants	Configuration is not available for this hotel	200 participants	200 participants
Auditorio jaragua	348 m²	3 m	280 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Restaurante jaragua	420 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	300 participants

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General equipment
Business services in the hotel

Flipchart
Videoconferencing
Audio and video equipment
Podium
Day light
WIFI access
Airconditioned meeting room
High speed transmission line
Slide projector
Syndicate rooms
Video equipment
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

Rooms (9)

Standard Room with 1 kingsize bed

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 3 single beds

Max. number of persons: 3
Area: From 31 m² / 334 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Junior Suite with 1 double bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Family Room with 1 double bed and sofa

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room for disabled guests with 1 double bedNon contractual photo

Accessible room

Max. number of persons: 2
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room for guests with limited mobility with twin beds

Accessible room

Max. number of persons: 3
Area: From 36 m² / 388 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Rooms

Our restaurants and bars

RESTAURANTE 365

Type of cuisine: International

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

365 BAR

The comfortable and relaxed 365 bar is the perfect place for guests looking for a quick refreshment or to enjoy drinks, beers and delicious Brazilian snacks at happy hour.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Kind of disappointing.

RodrigoTPO Business - 26/02/2021 TripAdvisor review

I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close. I specially liked the anti-COVID measures.

Olá Sr. Rodrigo, Obrigada por compartilhar suas impressões no Trip Advisor. Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar. Apreciamos seus comentários sobre nossos protocolos de higiene e segurança. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

no contesto total

Nelson M. D. V. Business - 22/02/2021 Confirmed reviews ALL

tudo dentro da espectativas

Olá Sr. Nelson, Agradecemos a avaliação positiva, nossa equipe ficará feliz em saber da sua satisfação. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well located, Good stay, Higienic Room

Gabriel F. Business - 12/02/2021 Confirmed reviews ALL

The Hotel is very professional.

Dear Gabriel Guarim Strobel F., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well Located

Amit S. Business - 24/01/2021 Confirmed reviews ALL

It was a wonderful stay. Please add points to my membership card no. 30…3610. I forget to submit my membership card during my stay. Thanks.

Hi Mr. Amit, We appreciate the positive evaluation, our team will be happy to hear of your satisfaction. Allow us to clarify 2 points: 1- Our cleaning service is reduced because we are following local health standards, with the intention of reducing contact between people, and thus also reducing the possibilities of contagion. 2- In order for your points to be credited, it is necessary that the reservation is made through our direct channels (ALL website, hotel website, e-mail or telephone), but your reservation was made from an intermediate website, it is not possible the score. We hope to see you again soon at our hotel! Sincerely Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

not sure what to say

Dan Solo - 01/01/2021 Confirmed reviews ALL

Very good location, friendly stuff No pot in the room, no teas, no welcome drink, very basic rooms and old. No point to do online check in - it does not save any time, you still need to provide passport, card, etc... the key is not waiting for you.

Dear Dan P., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Otimo

Maria R. Business - 22/12/2020 Confirmed reviews ALL

Adorei o hotel

Olá Maria R., Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

well located, good employees!

Laura B. M. Couples - 10/12/2020 Confirmed reviews ALL

the room was small and the cleaning service wasn't everyday.

Olá Laura, Obrigada por compartilhar sua experiência conosco! Sobre o tamanho do quarto informamos qee além da categoria superior, temos também mais duas categorias que são as suítes júnior e a executiva, sendo uma com 35m² e a outra com 64m². Sobre a limpeza informamos que, em razão da pandemia do coronavírus, estamos seguindo os protocolos sanitários recomendados pelas autoridades competentes e também pelos certificadores internacionais, como o Bureau Veritas, que recomendam que as oportunidades de contato sejam mais restritas, sendo assim, disponibilizamos equipe para fazer a retirada de lixo e troca de toalhas diariamente , mediante solicitação, e a arrumação a cada 3 dias. Desejamos sinceramente que muito em breve essa situação da pandemia já esteja resoluta, e possamos retornar com o cronograma normal de nossos serviços. Esperamos te ver novamente em breve em uma próxima hospedagem. Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Well located

André Solo - 04/12/2020 Confirmed reviews ALL

Nice location, staff and furnitures.

Olá André! Agradecemos a avaliação positiva, nossa equipe ficará feliz em saber da sua satisfação. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Good stay, good service.

Eric Families - 24/11/2020 Confirmed reviews ALL

The hotel is well located and overall very comfortable.

Dear Eric N., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great Stay. But with continued WIFI problems

Hilbert H. Friends - 29/10/2020 Confirmed reviews ALL

I do love my stay with your hotel in SP. But, it is becoming frustrating having to continually lose wifi connections, when I am dealing with important matters with my clinics and hospitals.

Dear Hulbert H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. We acknowledge the comment related to the internet speed in our hotel and for this reason we sincerely apologize for the inconvenience, but we inform you that we are looking for a better option to solve the problem in question as soon as possible. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

lost reservation at check in, room floor not that clean, bathroom amenities are poor

Simon Solo - 23/03/2020 Confirmed reviews ALL

I booked at the official website, and they can't find my reservation at check in, what a joke. the floor is not very clean, feels like no cleaning for a week. pretty much no bathroom amenities.

Dear Jinyu S., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Regular

Carlos B. Families - 14/03/2020 Confirmed reviews ALL

Local regular. Quarto necessitando de pintura é reforma.

Olá Carlos, Agradecemos a avaliação, nossa equipe ficará feliz em saber da sua satisfação. Suas sugestões de melhorias serão levadas aos setores responsáveis para que no futuro possamos garantir uma excelente experiência de hospitalidade. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Comfortable and great breakfast

Vladia H. Business - 09/03/2020 Confirmed reviews ALL

Room has a great size and mattress is comfortable. They have an amazing breakfast with various item from colonial to international. I stayed for a week there and was surprised to see that they change quite a lot of the items they serve and always include fresh fruits and local/ regional traditional options.

Dear Vladia H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great location

Nicole Friends - 04/03/2020 Confirmed reviews ALL

Really great accommodations, friendly environment

Dear Nicole A., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well located

Lhg Solo - 02/03/2020 Confirmed reviews ALL

Great location near interesting restaurants and 2 Starbucks. There was a nearby park with craft fair on Sunday and a library and cultural centers. Hotel was clean and rooms large. Hotel personnel pleasant and helpful with directions. I definitely will benzamycin gel returning the next time I visit São Paulo.

Dear Mr. G., Thank you for sharing your experience and we are very happy that it was positive! Glad you liked our location, we hope you can have other opportunities to enjoy the incredible attractions of downtown São Paulo! Graciously Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great value, great location in the Big City

R. W. Friends - 29/02/2020 Confirmed reviews ALL

Very nice and spacious room for us, with great views of the city and nearby square. we were in the middle of everything we wanted in SP, close to the metro, shopping, and all the sites of this lively city. The rate made it a great value of money, with great dining and lobby bar on site. It was our first visit to Brazil and look forward to coming back again soon.

Hi Robert! Thank you for sharing your experience and we are very happy that it was positive! We are glad you liked our location, we hope you can have other opportunities to enjoy the incredible attractions of São Paulo downtown! Graciously Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Anonymous Business - 26/02/2020 Confirmed reviews ALL

Sem problemas, ótimo checkin e rapidez no checkout

Olá Maria Lia! Agradecemos por compartilhar sua experiência conosco e ficamos felizes que tenha sido positiva. Permita-nos esclarecer o comentário em relação ao Welcome Drink, este é um benefício disponível a partir do status Silver do programa ALL. Confira todos os benefíocios em https://all.accor.com/loyalty-program/cards-status-benefits/index.pt-br.shtml Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Nice place to be

Jaime W. P. Couples - 22/02/2020 Confirmed reviews ALL

Nice

Olá Sr. Jaime, Agradecemos a avaliação positiva, nossa equipe ficará feliz em saber da sua satisfação. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Great experience.

Anonymous Business - 13/02/2020 Confirmed reviews ALL

This is my second stay at your hotel. I am generally impressed with all the staff who have been friendly and professional. The room was clean and comfortable. However, I recommend that you replace the bed in room 806 as one side of it has completely collapsed making it difficult for two people to use it.

Dear Brian Eugene S., Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Adequate but not top service

keiziroi Family - 13/01/2020 TripAdvisor review

Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.

Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Our most recent 20 reviews

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Novotel São Paulo Jaraguá Conventions Hotel 4 stars

Hotel extras

Hotel location

Novotel São Paulo Jaraguá Conventions

Companies

Congress centre

Your meetings and events

General equipment

Business services in the hotel

Our accommodation(s)

Standard Room with 1 kingsize bed

Standard Room with 2 single beds

Superior Room with 1 double bed

Superior Room with 2 single beds

Superior Room with 3 single beds

Junior Suite with 1 double bed

Family Room with 1 double bed and sofa

Superior Room for disabled guests with 1 double bedNon contractual photo

Superior Room for guests with limited mobility with twin beds

Our restaurants and bars

RESTAURANTE 365

365 BAR

Our guest reviews for Novotel São Paulo Jaraguá Conventions

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Pergamon SP Frei Caneca by Accor

ibis budget SP Centro São João

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Our guest reviews for
Novotel São Paulo Jaraguá Conventions