Novotel São Paulo Jaraguá Conventions Hotel 4 stars

Customer review rating 4.4/5 17,927 reviews

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Novotel Sao Paulo Jaragua Conventions
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+ 17 Services

Hotel extras

  • Large event room for weddings and corporate events

  • Asian and gluten-free breakfast

  • Pet-friendly hotel, for fees

  • A 20-minute drive to Sao Paulo - Congonhas Airport

  • 28-minute drive to access Presidente Dutra Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel São Paulo Jaraguá Conventions

R. Martins Fontes 71
CENTRO
01050-000 são paulo
brazil

Tel: +551128027000

Fax: (+55)11/28027053

Check-in from 14h00

Check out up to 12h00

  • AIRPORT SERVICE :  Front of hotel

  • TERMINAL BANDEIRA :  Praça da Sé

  • METRO :  Vermelha e Amare Anhangabau e República

  • By plane

    AEROPORTO DE CONGONHAS At 11km / 6.84 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By plane

    GUARULHOS INTL AIRP At 25km / 15.53 miles

GPS :-23.548484, -46.642822

Companies

  • ABN ANRO BANK 0.6 km / 0.37 mi
  • AMCHAM 13.0 km / 8.08 mi
  • AMERICAN AIRLINES 0.5 km / 0.31 mi
  • BRADESCO 0.6 km / 0.37 mi
  • CAIXA ECON FEDERAL 0.8 km / 0.5 mi
  • DANONE 1.0 km / 0.62 mi
  • IBM 1.8 km / 1.12 mi
  • LOREAL 1.0 km / 0.62 mi
  • PRICE WATERHOUSE 5.0 km / 3.11 mi
  • SANTANDER 0.6 km / 0.37 mi
  • SIEMENS 12.0 km / 7.46 mi
  • SONY ERICSSON 6.0 km / 3.73 mi
  • UNIBANCO 0.6 km / 0.37 mi
  • VOTORANTIM 0.5 km / 0.31 mi

Hotel services

RESTAURANTE 365

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 25 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 415 rooms
    • 14 rooms for people with reduced mobility
    • 62 family rooms
    • No connecting room
    • No non-smoking room
    • 19 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Portuguese
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Iron
    • Iron at reception
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

35 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

Our guest reviews for
Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,927 reviews

TripAdvisor Rating 4.0/5

2,485 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located

Customer review rating 5.0/5

Catherine Y. Friends - 08/10/2021 Confirmed reviews ALL

great Location... caring staff...

Dear Catherine Y., We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Convention

Very nice staff

Customer review rating 4.5/5

Elias O. Friends - 28/09/2021 Confirmed reviews ALL

Nice stay, very well located, good quality rooms and very kind staff.

Dear Elias, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience

Good location, Great Team, Bad breakfast rules

Customer review rating 3.5/5

Vincent Solo - 11/09/2021 Confirmed reviews ALL

Hotel location is good, you can easily have a drink or dinner outside as well of taking public transportation or walk to the city. Front desk team was very friendly and helpful. Nevertheless, even after doing the check-in / fast-check out procedure online, you are still required to pay the breakfast before eating, which is acceptable for a low-cost 1* or 2** hotel but -to me- redhibitory for a Novotel.

Dear Vincent G., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

If you need to use the Internet for work I don't recommend staying here!

Customer review rating 2.5/5

F Families - 04/09/2021 Confirmed reviews ALL

The staff is great, the area is very well located. if you need to stay in the room with the 3 beds I don't recommend staying here because the location of those rooms doesn't give you access to the Internet! I had to work and was a frustrating 4 days without having a good connection, I had to use my hotspot from my phone service.

Dear Fabiola Dos Santos Lima D., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Always a great stay and location

Customer review rating 4.0/5

Beef Business - 18/08/2021 Confirmed reviews ALL

I am always pleased and happy staying at this hotel. Except for the wireless internet quality, which I complained about too often. Because it is a problem most of the time, when I am working on the computer.

Hi Hulbert, thank you for rating us and letting us know what you think of your stay with us. We are working to resolve these Internet connection failures. I hope that on your next stay, you will notice improvements. We are happy that even with an adverse situation, your stay with us was pleasant. We are looking forward to your return! Sincerely, Vinicius Godoy Customer Experience Novotel São Paulo Jaraguá Convention

Nice Staff and great location

Customer review rating 5.0/5

Rafael Couples - 05/08/2021 Confirmed reviews ALL

Really enjoy my stayed, staff very friendly and helpfull. Good location base of that day needs.

Dear Rafael R., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Good Stay

Customer review rating 3.5/5

Rodrigo A. Families - 28/06/2021 Confirmed reviews ALL

Good reception and room. Bathroom could be cleaner: there was dirt on the roof and mold in the stone into the box. Room service didn't deliver a coffee that I have asked. I wait for 1,5 hour and I gave up.

Olá Sr. Rodrigo, Agradecemos o relato de sua experiência em nosso hotel. Pedimos sinceras desculpas pela impressão negativa gerada durante a sua hospedagem em nosso hotel. Informamos que limpeza e bom atendimento são dois pilares muito importante para nós, pois estão diretamente ligados a qualidade de serviço que gostamos de oferecer aos nossos hóspedes. Por esse motivo agradecemos o comentário em questão e informo que já estamos trabalhando para que uma situação como esta não volte a ocorrer. Esperamos poder mudar essa impressão em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Good stay

Customer review rating 4.5/5

Marcelo D. C. Friends - 22/05/2021 Confirmed reviews ALL

Excellent workers esp. Marcelo at reception

Prezado Sr Marcelo, Agradecemos muito os seus comentários sobre a sua estada no Novotel São Paulo Jaraguá Conventions. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a nossa equipe, em especial com o Marcelo, que certamente muito se alegrará com o vosso reconhecimento. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para prestar serviço de alta qualidade. Na expectativa de receber sua visita novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente. KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… h6…

good

Customer review rating 4.0/5

Gr… Business - 24/04/2021 Confirmed reviews ALL

clean thanks for mai receptionist hospitality

Dear Khalil Mahmoud Khalil A., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

It was great

Customer review rating 5.0/5

Anthony S. Business - 20/04/2021 Confirmed reviews ALL

My stay was very relaxing staff is extremely courteous

Dear Mr. s., We are happy that you appreciated our structure and accommodations. At the same time, we regret the setbacks that, unfortunately, happened on the part of our team, which ended up affecting your experience. Allow us to inform you, that this is not the standard of quality that we seek to provide to our customers. Rest assured that those responsible for the areas involved are already seeing improvements to ensure an excellent hospitality experience. Our team looks forward to having the opportunity to welcome you again, so that we can revert your impressions! Regards Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Good location

Customer review rating 4.5/5

Henrique P. Couples - 16/03/2021 Confirmed reviews ALL

Well assisted by Vinicius, the front desk clerk. Good room with nice view

Olá Sr. Henrique Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Kind of disappointing.

TripAdvisor rating 3.0/5

RodrigoTPO Business - 26/02/2021 TripAdvisor review

I really expected more from the hotel. I made a specific request when booking that they were not able to perform. I just needed two rooms site by side or at least close. I specially liked the anti-COVID measures.

Olá Sr. Rodrigo, Obrigada por compartilhar suas impressões no Trip Advisor. Conforme falamos, a categoria reservada pelo senhor tem uma disponibilidade menor de quartos, sendo possível que não tenham dios apartamentos disponíveis lado a lado no momento da hospedagem, uma vez que só há duas por andar. Apreciamos seus comentários sobre nossos protocolos de higiene e segurança. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

no contesto total

Customer review rating 4.5/5

Nelson M. D. V. Business - 22/02/2021 Confirmed reviews ALL

tudo dentro da espectativas

Olá Sr. Nelson, Agradecemos a avaliação positiva, nossa equipe ficará feliz em saber da sua satisfação. Esperamos te ver novamente em breve em uma próxima hospedagem. Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well located, Good stay, Higienic Room

Customer review rating 5.0/5

Gabriel F. Business - 12/02/2021 Confirmed reviews ALL

The Hotel is very professional.

Dear Gabriel Guarim Strobel F., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Adequate but not top service

TripAdvisor rating 4.0/5

keiziroi Family - 13/01/2020 TripAdvisor review

Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.

Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Excellence in service

TripAdvisor rating 5.0/5

MarcusD1215 Business - 17/07/2019 TripAdvisor review

Hotel with excellent accommodation and very good staff. excellent breakfast and good accomodations. Location is good but requires attention of the guests. I recommend this hotel mainly for you traveling on business.

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 01/04/2019 TripAdvisor review

Very good location near restaurants ans shops. People that work for the hotel are very kind. Parking is expensive and also takes long time to return cars. The food and all the services provided by the hotel are average.

Visit

TripAdvisor rating 4.0/5

magalhaes12345 Solo travel - 16/03/2019 TripAdvisor review

The hotel is nice and the staff Jefferson were very kind. The location is central and has access to the metro, bars, restaurants and public transport. Breakfast is good and with varieties, however, espresso is paid separately..

Not too good

TripAdvisor rating 2.0/5

Will1311 Business - 12/11/2018 TripAdvisor review

Not a very good hotel, very old furniture, not so clean and with a very poor staff. Must get some improvements because the only really good part of the hotel is the gym. Novotel hotels are much better than this one.

Dear Will1311, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem related to old furniture, housekeeping and the amability of our staff. Sincerely,

Embarassing checkin experience

TripAdvisor rating 3.0/5

sousal2015 Couples - 18/07/2018 TripAdvisor review

I had a bad checkin experience with a treatment that is not usual in this hotel, where I stayed a couple of times before. It seems that now there is a disconnection between what they promise to their loyalty program members and the way they really treat you. Complimentary drinks and other amenities do not replace the need to be cordial and gentle.

Dear sousal2015, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will use your feedback to review the check-in process and understand with our team why Le Club soft benefits weren't given to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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