Hotel - Novotel São Paulo Jaraguá Conventions
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Novotel São Paulo Jaraguá Conventions Hotel

4.0/5 2,447 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
See all services

Hotel location

Companies and event centres nearby

Company

ABN ANRO BANK0.6 km / 0.37 mi AMERICAN AIRLINES0.5 km / 0.31 mi CAIXA ECON FEDERAL0.8 km / 0.5 mi IBM1.8 km / 1.12 mi PRICE WATERHOUSE5 km / 3.11 mi SIEMENS12 km / 7.46 mi UNIBANCO0.6 km / 0.37 mi
AMCHAM13 km / 8.08 mi BRADESCO0.6 km / 0.37 mi DANONE1 km / 0.62 mi LOREAL1 km / 0.62 mi SANTANDER0.6 km / 0.37 mi SONY ERICSSON6 km / 3.73 mi VOTORANTIM0.5 km / 0.31 mi

Congress centre

ANHEMBI EVENTOS5 km / 3.11 mi CENTRO FREI CANECA1 km / 0.62 mi CENTRO IMIGRANTES14 km / 8.7 mi CENTRO REBOUÇAS3.2 km / 1.99 mi EXPO BARRA FUNDA5 km / 3.11 mi EXPO CENTER NORTE8 km / 4.97 mi EXPO TRANSAMERICA18 km / 11.19 mi FECOMERCIO2.9 km / 1.8 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel São Paulo Jaraguá Conventions Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CLAUDIO ABRAMO 27 m2 2 m 24 10 0 0 0
SAMUEL WAINER 27 m2 2 m 24 10 0 0 0
DOMINGOS ALZUGARAY 36 m2 2 m 30 15 0 18 16
ADOLPHO BLOCH 36 m2 2 m 30 15 0 18 16
OLAVO BILAC 37 m2 2 m 24 15 0 18 16
ASSIS CHATEAUBRIAND 42 m2 2 m 40 21 0 24 30
BARBOSA LIMA SOBRINHO 42 m2 2 m 40 15 0 24 30
OCTAVIO FRIAS DE OLIVEIRA 42 m2 2 m 40 10 0 0 24
ROBERTO MARINHO 42 m2 2 m 40 10 0 0 24
VICTOR CIVITA 42 m2 2 m 40 21 0 24 30
EUCLIDES DA CUNHA 47 m2 2 m 35 21 0 30 24
RAQUEL DE QUEIROZ 50 m2 3 m 50 24 0 24 32
SAMUEL + CLAUDIO 55 m2 2 m 48 20 0 36 32
DOMINGOS A. + ADOLPHO BLOCH 72 m2 2 m 70 33 0 42 32
OSCAR NIEMEYER 75 m2 2 m 70 22 0 36 48
PIETRO MARIA BARDI 82 m2 2 m 80 24 0 36 56
OCTAVIO F. + ROBERTO MARINHO 84 m2 2 m 80 30 0 30 48
MONTEIRO LOBATO 86 m2 3 m 100 30 0 48 64
RAMOS DE AZEVEDO 95 m2 2 m 90 28 0 45 64
ARY CARVALHO 99 m2 2 m 100 36 0 50 64
JULIO MESQUITA 100 m2 2 m 120 33 0 45 64
MENOTTI DEL PICCHIA 102 m2 2 m 120 33 0 45 60
CARTOLA 114 m2 2 m 140 30 0 50 72
ATAULFO ALVES 127 m2 2 m 150 36 0 60 80
ARY + EUCLIDES + OLAVO 152 m2 2 m 180 48 0 60 128
OSCAR + RAMOS 157 m2 2 m 180 48 0 100 104
ADONIRAN BARBOSA 158 m2 2 m 190 40 0 80 104
RAMOS + PIETRO 177 m2 2 m 210 54 0 110 120
TOM JOBIM 177 m2 2 m 200 42 0 90 100
JULIO MESQ + MENOTTI D. PICCHIA 202 m2 2 m 240 50 0 130 136
CARTOLA + ADONIRAN BARBOSA 272 m2 2 m 330 69 0 180 200
OSCAR + RAMOS + PIETRO 291 m2 2 m 350 81 0 180 208
TOM JOBIM + ATAULFO ALVES 330 m2 2 m 400 84 0 200 200
AUDITORIO JARAGUA 348 m2 3 m 280 0 0 0 0
RESTAURANTE JARAGUA 420 m2 2 m 0 0 0 0 300
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The apartments have two telephone lines, wired and Wi-Fi Internet access (paying), an individual safe, cable TV and a minibar. Apartments are adapted with all the mod cons to meet the requirements of people with reduced mobility.

  • 415 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 62 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Coffee/tea making facilities
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 16,930 reviews

Our guest reviews for
Novotel São Paulo Jaraguá Conventions

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,447 reviews
Anonymous Business - 13/02/2020 Confirmed reviews ALL
« Great experience. »

This is my second stay at your hotel. I am generally impressed with all the staff who have been friendly and professional. The room was clean and comfortable. However, I recommend that you replace the bed in room 806 as one side of it has completely collapsed making it difficult for two people to use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian Eugene S., Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Family - 13/01/2020 TripAdvisor review
« Adequate but not top service »

Booked an executive room (1 king bed) with sofa bed but when checking in the receptionist asked whether I want 2 beds room, but without telling me that would be a superior room with 2 single beds, which was a room category downgrade. Although the price difference was small, I did expected a bigger room. The staff here didn't speak much English.

Our hotel has responded to the review
Our hotel has responded to the review

Hello keiziroi! We thank you for sharing your experience with us and we are glad that in general it was positive. Let us inform you that when we offered you the category change it was for the sole purpose of providing you with more comfort and convenience, as the size of our apartments does not differ in this case. We hope to have a next opportunity to welcome you and take you to visit our apartments on the spot so that you can choose what you like most with certainty. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Juliano Families - 08/01/2020 Confirmed reviews ALL
« Ótima experiencia »

Recepcionista "Vinicius" extremamente educado e prestativo.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Juliano! O Novotel Jaraguá agradece por ter sido escolhido como seu hotel em São Paulo! O Vinicius e toda nossa equipe ficou extremamente feliz em saber que você gostou de nosso atendimento. O Jaraguá é mais do que um lugar para dormir. E você será sempre bem vindo! Muito obrigada por compartilhar sua avaliação!!! Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Maira B. F. Business - 04/12/2019 Confirmed reviews ALL

HOTEL EXCELENTE

Our hotel has responded to the review
Our hotel has responded to the review

Olá Maira, Agradecemos por ter nos escolhido para ser o seu hotel em São Paulo! Nos enche de orgulho e satisfação saber que você gostou de sua experiência conosco! Esperamos te ver novamente em breve em nosso hotel! Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Anonymous Solo - 02/12/2019 Confirmed reviews ALL
« Good hotel - Good Location - Great Price »

I frequently stay at this hotel when I visit SP, and am very impressed it offers so much value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for choosing us to be your hotel in Sao Paulo! It fills us with pride and satisfaction to know that you enjoyed your experience with us! We sincerely regret that there was no early check in available. We note that your next booking is for next year only, and we hope we don't have to wait so long to see you again, but anyway, we have already indicated this booking Early Check in free subject to availability. We will all be available! Sincerely Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS

David S. Solo - 30/11/2019 Confirmed reviews ALL
« A great place to stay; centrally located, safe neighborhood and polite and helpful staff. »

Novotel, Sao Paulo was the ideal hotel for me; Great location, reasonable rates and around the clock security. I felt safe and welcomed too. The reception desk was always polite and helpful. The bilingual staff workers were extremely helpful. And room service always available. My last minute request to check out at 1700h rather that the customary noon check-out was granted without issue. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ

Cintia Friends - 25/11/2019 Confirmed reviews ALL

Very good hotel, very clean and organized

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cintia Aparecida M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Seth Business - 23/11/2019 Confirmed reviews ALL
« Positif »

I loved your hotel, pictures on website are real. The room was lard and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seth K., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS #NOVOTELJARAGUÁ

Anonymous Business - 21/11/2019 Confirmed reviews ALL
« Great Location, Super Room, & Outstanding Staff »

We had come to Brazil for meetings in Belem and Palmas. We felt we should see some of Sao Paulo before leaving the country but only had one day. The location was perfect for walking around, the room was everything we could ask for, and your staff was most helpful with any of our needs. The breakfast was outstanding in its offerings. We really would have liked to have had one more day to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucinda B., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL JARAGUA SÃO PAULO CONVENTIONS

Goran P. Friends - 20/11/2019 Confirmed reviews ALL
« awsome »

great expirince you guys have awsome employes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goran p., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Anonymous Business - 06/11/2019 Confirmed reviews ALL
« Business/Birthday Trip »

Everything else is always great staying there, except for the continuing mal-functioning internet system. I am totally disappointed and upset with the internet system. I commented on this matter several times and it's still the same. You have done great and changed the old sofas in the suites. I will not waste my time and complain about this again. Because I cannot understand why you cannot invest a few dollars to place router extenders in all room hallways, especially to accommodate businessmen/women.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hulbert H., Thank you for taking the time to tell us about your experience at the Novotel Jaraguá I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

P. K. C. Business - 04/11/2019 Confirmed reviews ALL
« Good hotel in town. »

It's good hotel. Room are big and clean. Breakfast is good with many choices. Quite crowdy, it seems there was an event going on. The evening dinner buffet was good. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Novotel Jaraguá thanks you for being chosen as your hotel in Sao Paulo! Our team was extremely happy to hear that you enjoyed our service. Jaraguá is more than a place to sleep. And you will always be welcome! Thanks so much for sharing your review !!! Kind regards Agatha Canhadas Customer Experience NOVOTEL SAO PAULO JARAGUÁ CONVENTIONS # NOVOTELJARAGUÁ

Lo… Families - 01/11/2019 Confirmed reviews ALL
« Great!!our »

Our staying was very pleasant and we would recommend your hotel to everyone!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorena We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Stephen P. Families - 30/10/2019 Confirmed reviews ALL
« Okay, but not the best hotel I have stayed in »

We ate in the restaurant a couple of times and I wouldn’t recommend it for great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen P., We were glad you enjoyed our structure and accommodations. At the same time, we regret the setbacks that, unfortunately, happened on the part of our team, which ultimately affected your experience. Let us inform you that this is not the quality standard we seek to provide to our customers. Rest assured that those in charge of the areas involved are already seeing improvements to ensure an excellent hospitality experience. Our team looks forward to welcoming you again so we can reverse your impressions! Kind Regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Stephan H. Business - 29/10/2019 Confirmed reviews ALL
« Always a pleasure »

Par excellence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Guest Experience

Klemens L. Business - 28/10/2019 Confirmed reviews ALL
« The stay is ok but surrounding security is worrying »

Gym room some Equipment is not working in good condition. Room's Hygiene is ok. And the size is big. We are warned by the security staff everyday about the robbing of mobile phone. so bad is the security there?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Thanks for sharing your experience. We were glad you enjoyed the structure of our rooms. About our academy we will transmit your comments to those responsible. About safety, we always instruct our customers, especially foreigners, about the dangers in the external zone. The central region of Sao Paulo is unfortunately not as safe as we would like, so we feel it is our duty to always warn our guests about these conditions. We hope to see you again soon at a next lodging. Kind regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Victor, W. C. Business - 27/10/2019 Confirmed reviews ALL
« The parking service needs to be improved »

Basically, I was satisfied with the quality of the hotel. The location, the room, the quick response of the team and the security of your hotel are all very good. The only thing I need to complain is about your parking service. I highly suggest that your hotel needs to arrange a completed training fir them. They are neither professional nor competent. I saw them delivered a wrong car, or charged a wrong value(including me). They always took long time to deliver my car and sometimes they seemed that they have no idea where they parked the car. Also, they don't know how to talk properly in front of customers. They were taking loudly, or even fighting to each other. Comparing to your well trained team of the hotel, your parking service team looks no different from those parking services on the street, which lower the whole professional image of your hotel. I feel bad for you...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thanks for sharing your comments. We are sorry for the setbacks, which unfortunately happened to our parking staff, which ultimately affected your experience. Let us inform you that this is not the quality standard we seek to provide to our customers. Rest assured that those in charge of the areas involved are already seeing improvements to ensure an excellent hospitality experience. Our team looks forward to welcoming you again so we can reverse your impressions! Kind Regards, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Anonymous Business - 15/10/2019 Confirmed reviews ALL
« It was great, the service, breakfast, room. »

All good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin C., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agatha Canhadas Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Anonymous Business - 13/10/2019 Confirmed reviews ALL
« 4 nights in São Paulo »

It was ok good breakfast good room the location is not the best due to the proximity to praça da república that is a dangerous area in the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salomao F., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

Euripedes C. Business - 06/10/2019 Confirmed reviews ALL
« Everything was good. Except the low Internet connection speed »

I would like very much if The Jaragua Novotel enhance Internet Quality. Even if the Hotel tax it. Like the Maksoud Hotel (Accor) does.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Euripedes C., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, KENIA MIRANDA Subgerente / Deputy Manager NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS Rua Martins Fontes, 71 – Centro, São Paulo - SP Tel : +5… Tel : +5… h6… novotel.com accorhotels.com

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