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Novotel Hong Kong Citygate Hotel

Customer review rating 4.4/5 13,021 reviews

ALLSAFE approved hotel

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Novotel Hong Kong Citygate
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+ 28 Services

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung
 hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Companies

  • DHL CENTRAL ASIA 3.5 km / 2.17 mi
  • DUTY FREE SHOP 5.0 km / 3.11 mi
  • HK AIRPORT AUTH 5.0 km / 3.11 mi
  • OXFORD AVIATION 3.5 km / 2.17 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Express
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 440 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 122 connecting rooms
    • 440 non-smoking rooms
    • 23 floors
  • Languages spoken at the hotel
    • English
    • Chinese Mandarin
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • HKG
    • HONG KONG INTL
  • Hotel Parking Additional charge
    • On site
    • 20 parking spaces
    • Private
    • Valet parking
Well-being
  • swimming pool
    • Outside
    • On site
  • In Balance
    • On site
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Outdoor playground for children
    • Play area

Your meetings and events

With 7 multipurpose meeting spaces offering a total of 370 m², we can accommodate from 10 to 300 delegates. We offer a professional setting and support to help you build a successful meeting or event.With a 3.7 meter ceiling height and floor-to-ceiling windows, our meeting rooms offer natural daylight and stunning views. Choose between the dazzling hills of Lantau or a luxurious poolside area which is ideal for cocktails and poolside banquet.

Room descriptions and layouts

9 

meeting rooms

From 1 to 276 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Audio and video equipment

  • Day light

  • Wifi Access

  • Slide projector

  • Syndicate rooms

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,021 reviews

TripAdvisor Rating 4.5/5

5,213 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best staycation

Customer review rating 5.0/5

Anonymous Families - 23/10/2021 Confirmed reviews ALL

Everything was just perfect :) thank you so much for the lovely staycation and arrangements

Dear Darshna Hemkapur P., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Nice environment, convenience

Customer review rating 5.0/5

Frankywai F. Families - 22/10/2021 Confirmed reviews ALL

Thank you very much for Novotel Citygate especially for the hotel staff work in executive lounge, there are so helpful to solve my parent's problem.Every place is in place, and the rooms is nice with sunset sea view .we travel with our children, it is really intimate.

Dear Kwok Wai Franky F., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good location

Customer review rating 4.5/5

Michael R. B. D. L. Solo - 22/10/2021 Confirmed reviews ALL

My stay was completely a very good experience having a first time visit to the hotel. The room has a nice view, clean and comfortable for guest to stay Good job!

Dear Michael De L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good stay

Customer review rating 4.0/5

Maadd K. Couples - 20/10/2021 Confirmed reviews ALL

The only disappointment was no HKTVB on TV.

Dear Maadd K., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good location and friendly staff at premier lounge

Customer review rating 4.0/5

Michael Families - 20/10/2021 Confirmed reviews ALL

The tv program list should be enriched(no tvb, Pearl) The facilities at gym is outdated The swimming session of 45 minutes is too short

Dear Man Ching Michael Y., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. I want to genuinely thank you for bringing this issue to our attention. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back again soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Excellent stay as always!

Customer review rating 5.0/5

Jmw Families - 18/10/2021 Confirmed reviews ALL

The room was clean and big enough for the family. All the staff were very accommodating and helpful whenever we need some assistance. Breakfast was okay even if there were many other guests. Will definitely be back.

Dear Juliet W., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie W. Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great Stay

Customer review rating 5.0/5

Benjamin H. Families - 18/10/2021 Confirmed reviews ALL

Our 6th times there and we will keep coming. Great place to stay for a family week-end vacation, beaches and mountains are right there.

Dear Benjamin Gregory Marc H., On behalf of Novotel Citygate Hong Kong, I would like to thank you for your continuous support and for taking the time to share your experience with us once again. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good location for visiting Lantau Island area.

TripAdvisor rating 4.0/5

swouyang 18/10/2021 TripAdvisor review

Novotel City gate has the great location for visiting the Lantau Island. The lobby with bright windows. Nice to sit and enjoy the good holiday. Room is ok but time to be renovated. The light in the room is not bright and the carpet is worn out.

Dear swouyang, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Good Stay

Customer review rating 4.0/5

Max Families - 08/10/2021 Confirmed reviews ALL

Good no-frills stay for a brief staycation with the purpose of maintaining my ALL points validity. The lounge service was very professional and courteous. Very kind of them to offer small plush toys and a writing set to my child. Very good experience during the weekday when it is not crowded at all. Well located in that it is close to the F&B options of Citygate while on the quieter and greener side of Tung Chung.

Dear Maximillian Hing Kok L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Staycation with lunch at Olea

TripAdvisor rating 4.0/5

Curious26745372839 06/10/2021 TripAdvisor review

While we enjoyed the lunch - the main course (cod fish) is really delicious - we were made to wait almost 50 minutes for our main course. Just to elaborate on our very first experience at Olea, we arrived at the restaurant at 1.35pm. We ordered our main meals (3 cod) by 1.40pm. Since our lunch time was supposed to end at 3pm, we thought we had ample time to eat our lunch. To our dismay, our cod fish only came at 2.30pm. By that time, the staff told us that they will be keeping the buffet spread and it was the last call to take any food. We were shocked since our main meals just arrived. The desserts were gone by 2.30pm and we hadn't even touched our main meals. After we highlighted the fact that the desserts were gone, only did the chef went to take more desserts. In addition, the skin was burnt on one of the cod fish. We were rather disappointed with the lunch experience. I suggest that the management of Olea review your organization/team. For instance. have a leader that will assume responsibility for service recovery and take ownership - instead of pushing the buck from one department to another (e.g. from waiter to kitchen. With regards to room condition, a persistent problem is your bathroom doors, they cannot be close properly leaving gaps for water to spray out.

Dear Curious26745372839, Thank you for taking the time to share your experience with us. To begin with, please accept my sincerest apology regarding the encounters you had during your last visit. Concerned departments has been notified to do necessary actions about it. I want to genuinely thank you for bringing this issues to our attention. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Ok

Customer review rating 3.5/5

Ranjeev J. Friends - 05/10/2021 Confirmed reviews ALL

It was great, but during the stsycation period , was a little difficult as having to book breakfast time slots , plus swimming pool time slots etc

Dear Ranjeev j., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Very bad customer service rendered at ground floor recept and management of events.

Customer review rating 0.5/5

Yenis Y. Couples - 05/10/2021 Confirmed reviews ALL

I would quote this "At Novotel, we are committed to providing a superior guest experience to our customers and we value all your feedback. To help us make your future stays more comfortable ...". The above excerpt was from the statement from I believe a template message from the GM, Guillaume GALLAS, as part of the survey I am invited to participate. Indeed, I intend to write in to the hotel too. Now, what exactly annoying to my experience was on 2 issues. This is not the first time I am encountering while residing in the hotel. 1. The front desk registration from the staff is not comprehensive about what services to be rendered to a guest of my statue, executive premier. In short, we were not brief that we could actually check in via on the 21 floor of the executive level. Next, he failed to provide us an entitlement of HKD200 shopping vouchers. then 2. Only upon check out, we discovered from the 21 floor executive reception after we checked out that we have to collect our voucher from the ground floor front desk. What happened next is more sickening which to the judgement of the hotel management and managing of guests in need. There was a queue of 3-4 registry and the same on checking out guests at around noon. We had to follow the queue which each registry would take not less than 10 minutes. Having just to collect the vouchers, I went to the check out counter while in between the check out guests' interim. I was told to follow the queue! Nevermind, then I beckoned the floor manager for assistance at that time, seeing him been strolling around the area. He responded to my beckoning signal, he walked over but looked very stern into my eyes while walking over and when I was asking if there is a better and faster channel to obtain our vouchers. Again, he told us to queue! I would throw a challenge to the hotel management now, why is the caucasian manager is not wearing a smile when he responded to me and during the conversation? I perceive such act as rude, and certainly in the hospitality industry, simply unacceptable. He is not helping at all and why does the hotel need to employ such staff who seems to me is a model walking around rather than a customer service who would assist the heavy traffic of queue. Mind you, I was merely asking and looking for a voucher that the hotel provided to guests as a token. I am not begging for one, don't I? Your response to my input is essential. I have stayed in the hotel for a second time within two months.

Dear Ms. Y., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me via H6… for any assistant. Sincerely, Johnny Ng Front Office Manager

Great Services from the lounge

Customer review rating 4.5/5

Rita K. Families - 04/10/2021 Confirmed reviews ALL

I was surprise that the service from your lounge team is extremely GOOD which I do not expected. I have been stayed at different 5 five hotels on past month, the service from lounge team is better than other 5 five stars hotel, the team is very attentive/helpful. If I need to say something not good, the quality of the buffet is not so good..... I willing to pay more to have better quality of food/food setting......

Dear Hoi Sze K., On behalf of Novotel Citygate Hong K., I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong K.

Quite good

Customer review rating 4.0/5

Yushi L. Friends - 03/10/2021 Confirmed reviews ALL

Room is spacious and view is fabulous. Only thing I’d like to see improvement on is the quality of the restaurants. None of them is really tempting tbh

Dear Yushi L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. I want to genuinely thank you for bringing your feedback regarding breakfast & housekeeping service. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Huge room!

Customer review rating 4.5/5

Anonymous Families - 03/10/2021 Confirmed reviews ALL

The front desk lady at the executive level was overwhelmingly nice and hospitable. We were also impressed with how big our room was. Our 1 year old could run around in circles with plenty of space to do so.

Dear Jonathan K.,, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

A fantastic short break

TripAdvisor rating 4.0/5

GoPlaces53772 01/10/2021 TripAdvisor review

Over all from the time we checked in and until the end we checked out, service provided by hotel staff was very good in terms of their professionalism. The room itself was tidy and spacious. Would definitely stay here again.

Dear GoPlaces53772, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality and professionalism of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

great location and service

Customer review rating 4.0/5

Anonymous Couples - 30/09/2021 Confirmed reviews ALL

Staffs at the executive lounge were very professional and helpful. Overall stay was satisfactory

Dear Thomas Yu Hang T., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We are always seeking to improve our Guest's experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

The Lounge service on 21/F is very well.

Customer review rating 4.0/5

L. Y. K. D. Families - 28/09/2021 Confirmed reviews ALL

The room air-conditioning can't adjust the temperature, feel very cold at night time!

Dear Yiu Kei D. L., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. I want to genuinely thank you for bringing this issue to our attention. We are always seeking to improve our Guest’ experience, and your feedback is certainly essential to that process. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Great stay

Customer review rating 4.5/5

Irina Families - 28/09/2021 Confirmed reviews ALL

Good location. Great service. Very friendly and competent staff. The bed is comfortable and overall relaxing room design

Dear Iryna G., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

Citygate Stay

TripAdvisor rating 4.0/5

I3513DHbb 11/09/2021 TripAdvisor review

Overall very good. The room was a very high standard. Staff were friendly and efficient. Only negative was the restaurant. They cater mainly to non hotel guests. Every day there very long lines of people waiting for get into the restaurant blocking the access to the elevators. This is not an inconvenience but also a Covid risk. I tried to call an order food four tines. No answer. I Then called the front desk and was told someone would call me back. No one called. I called the front desk again to complain and they put me to the duty manager who said she would take my order. This was an hour later.. Not acceptable.

Dear I3513DHbb, On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. Please accept my sincerest apology for the unfavorable experience you encountered on your last stay. I understand we were not able to provide the level of service you’ve come to expect. Also, I want to genuinely thank you for bringing this issue to our attention. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we are always seeking to improve our Guest’ experience. Have a nice day ahead! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

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