Novotel Hong Kong Citygate Hotel

Customer review rating 4.5/5 11,915 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Hong Kong Citygate
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+ 24 Services

Hotel extras

  • Free airport shuttle from 6am to 11.40pm, every 20 minutes. T1 - Car Park area 1 - Bays 11-14

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • HONG KONG INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road
Tung Chung

hong kong
hong kong sar, china

Tel: +85236028888

Fax: (+852)36028899

Check-in from 14h00

Check out up to 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • By plane

    HONG KONG INTL At 4km / 2.49 miles - Shuttle free

  • By boat

    TUNG CHUNG FERRY At 0.4km / 0.25 miles

GPS :22.291456, 113.943207

Companies

  • DHL CENTRAL ASIA 3.5 km / 2.17 mi
  • DUTY FREE SHOP 5.0 km / 3.11 mi
  • HK AIRPORT AUTH 5.0 km / 3.11 mi
  • OXFORD AVIATION 3.5 km / 2.17 mi
Companies

Your meetings and events

With 7 multipurpose meeting spaces offering a total of 370 m², we can accommodate from 10 to 300 delegates. We offer a professional setting and support to help you build a successful meeting or event.With a 3.7 meter ceiling height and floor-to-ceiling windows, our meeting rooms offer natural daylight and stunning views. Choose between the dazzling hills of Lantau or a luxurious poolside area which is ideal for cocktails and poolside banquet.

meeting rooms

From 1 to 276 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • Day light

  • Wifi Access

  • Slide projector

  • Syndicate rooms

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Standard Room with 1 queen bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with 1 queen bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Premier Room with twin beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

ESSENCE

Type of cuisine: International

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLEA

Type of cuisine: Mediterranean

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOCCATO

Type of cuisine: Cafe

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANDANTE

Non contractual photo

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Citygate

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,915 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,065 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not bad

Customer review rating 4.5/5

C. W. Y. Families - 22/09/2020 Confirmed reviews ALL

We had a good stay, room was spacious and cosy. However there were no power points or USB charging ports beside the bed.

Dear C. Wai Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Convenient location

Customer review rating 4.5/5

M Business - 22/09/2020 Confirmed reviews ALL

My phone could not connect to WiFi during my stay. Hotel staff were very nice and helpful. Except WiFi issue it was nice stay.

Dear M, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good staycation location

Customer review rating 4.5/5

N.w Couples - 21/09/2020 Confirmed reviews ALL

Polite staff in reception . Not match choose in Buffet diner but taste no bad.

Dear N.W, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy, Stay safe! Sincerely, Johnny Ng Front Office Manager

Good service, place and room are not bad. However, the foods are below average.

Customer review rating 4.5/5

Paul L. Families - 21/09/2020 Confirmed reviews ALL

staffs in hotel are very nice, that make us very happy. The room is not bad and acceptable. The food quality of breakfast buffet is not fantastic, but it is till not bad. However, the dinner buffet's foods are really not good enough; not much foods for choice, as beef doesn't agree with my family, but we can't found pork chop or grilled chicken... etc. soup taste weak, just like a water. The most horrible is about the Sashimi that looks not fresh. And I got diarrhea very serious after dinner.

Dear Paul L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

A great stay im Tung Chung

Customer review rating 4.5/5

Billy Couples - 20/09/2020 Confirmed reviews ALL

Comfortable room with great facilities.

Dear Billy, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - 15/09/2020 Confirmed reviews ALL

to celebrate my birthday, thanks for the cup cake

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

great location

Customer review rating 4.5/5

Rw Friends - 15/09/2020 Confirmed reviews ALL

great location, a big shopping mall nearby.

Dear RW, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good stay.

Customer review rating 4.5/5

Samuel L. Solo - 14/09/2020 Confirmed reviews ALL

As a result of my house under renovation, I’ve to away from home from some days. Firstly, Novotel Citygate is close my house and the offer is not bad. I found the room is nice, big, comfortable with most of the things are available. Although there some some minor defects and they were fixed after reported. Staff are friendly, helpful and always putting on the smile.

Dear Samuel L., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Relaxing

Customer review rating 4.5/5

Anne Solo - 14/09/2020 Confirmed reviews ALL

A great getaway in Hong Kong during the pandemic

Dear Anne, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

clean, convenience, good customer service

Customer review rating 4.5/5

Joeie Couples - 13/09/2020 Confirmed reviews ALL

great experience, wonderful.

Dear Joeie, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good Stay

Customer review rating 4.5/5

Umesh Families - 04/09/2020 Confirmed reviews ALL

Satisfied with hotel room and overall services

Dear Umesh We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Well located, really good overall service

Customer review rating 4.5/5

Anonymous Families - 04/09/2020 Confirmed reviews ALL

I was staying hotel for quarantine purpose. Hotel staff was very helpful while in need of anything and they allowed food delivery from outside. Very prompt service. Really appreciate Novotel Citygate Staff

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay healthy, stay safe! Sincerely, Johnny Ng Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Solo - 03/09/2020 Confirmed reviews ALL

All staffs are so nice and helpful. The room is tidy and clean. The view of the room is excellent.

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Enjoyable Stay

Customer review rating 4.5/5

Anonymous Business - 02/09/2020 Confirmed reviews ALL

Nice stay and very courteous and kind staff

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good services

Customer review rating 4.5/5

Marble M. Business - 01/09/2020 Confirmed reviews ALL

Caring staff, good location, valuable stay

Dear Marble M., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

住得不错

Customer review rating 4.5/5

C. K. W. Couples - 28/08/2020 Confirmed reviews ALL

The front desk staff is polite and have a great customer skill.

Dear C. kit w., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
Customer review rating 4.5/5

Sherry M. Friends - 26/08/2020 Confirmed reviews ALL

I had a good time staying there.

Dear Sherry M. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good services in general

Customer review rating 4.5/5

K. Families - 25/08/2020 Confirmed reviews ALL

The staff are friendly and helpful. They provided the services we required and tried to do as best as they could.

Dear K., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Very helpful and friendly staff!

Customer review rating 4.5/5

Sam Business - 20/08/2020 Confirmed reviews ALL

I did part of my mandatory Hong Kong quarantine at the Novotel, and the staff really went out of their way to make sure I was comfortable and had everything I needed. I really appreciate it! Very good experience.

Dear Sam, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, Catherine Dickson Assistant Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 11/08/2020 Confirmed reviews ALL

Good stay overall. Room was spacious and had some sort of view. Just a few annoyances... The air conditioning was quite loud even when it was on low. The shower was also a bit clogged. And finally the room was located next to the storage room, so every day it would get noisy in the morning from the moving cleaning carts.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

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