Novotel Hong Kong Citygate

Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.2/5 1,231 reviews

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Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With 7 multipurpose meeting spaces offering a total of 370 m², we can accommodate from 10 to 300 delegates. We offer a professional setting and support to help you build a successful meeting or event. With a 3.7 meter ceiling height and floor-to-ceiling windows, our meeting rooms offer natural daylight and stunning views. Choose between the dazzling hills of Lantau or a luxurious poolside area which is ideal for cocktails and poolside banquet.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Our 440 contemporary guest rooms provide a selection of 4 room types. All guest rooms offer expansive sea and mountain views. Double bedroom features a unique opaque open bathroom with rain shower. A separate bathroom with bathtub in twin rooms. Rollaway bed allowed (extra fee). Accommodation and buffet breakfast are free for up to one child under the age of 16. Children must stay in their parents' room and have breakfast in their company. Additional charge for extra bed is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,231 reviews

TripAdvisor Rating  4.5/5  5,235 reviews

Absolutely delightful experience

TripAdvisor rating 5.0/5

Noel S Solo travel - TripAdvisor review

I needed to be under quarantine at this hotel for 6 days as I got COVID. I was moved from a 5-stor hotel to this one. The whole experience has given me very delightful surprise. In those 6 days, I could not leave my room, it could be very frustating experience. Thank God that I could stay there! First of all, the room was so spacious and the view was spectacular. The food was still hot when they left it on the table outide my hotel room. Each time the food was different and deicious. I have eathen western food, south-eastern style and Chinese dishes. I could see that they have tried very hard to make the stay of their customers happy. It is much appreciated!

Dear Noel S We very much appreciate your comments regarding your quarantine stay with us. We wish you all the best and see you again when we back to normal operation. Sincerely, Johnny Ng Director of Front Office

High level of comfort

TripAdvisor rating 4.0/5

JaydonWong Solo travel - TripAdvisor review

Honestly, I was not expecting a lot from this hotel in the first place but I was amazed. Food - it was acceptable. Each meals varies in terms of the style of the dish. The only downside would be that it don't always provide a drink. Room - enormous equipped with very useful and thoughtful facilities such as a very large desk for work and complimentary towels. Front desk - very helpful and responsive. They provide virtually everything I requested such as drinks, extra towels and fruits. Price - it was free given that it's used as a government isolation facility

Reservation Department NEVER answer the phone

TripAdvisor rating 1.0/5

MMMarco Business - TripAdvisor review

Unbelievable that I have to write a review before even staying at this hotel. Reservation Department NEVER answer the phone and will hang up on you without answering, I cant even wait on the line. Front Desk will always connect you and then BOOM, line goes dead. I had to call 10+ times and Front Desk will say yeah they are always busy, its not our fault, we cant do anything about it blah blah blah. Yes you can be busy but which hotel will ever just connect you and then hang up on you right away. Very unprofessional and rude, no one would imagine any hotel will hang up on its customers, you could let me wait on the line or leave a message instead

7 Day Quarantine

TripAdvisor rating 5.0/5

SPloszaj Solo travel - TripAdvisor review

I stayed here for seven days after travelling abroad and had an absolutely pleasant experience. With a nice view of a park, the room was exceptionally clean and spacious. Comfortable bed, quality mini-fridge, super powerful wifi, air purifier, and nice lighting options. The staff were the highlight of this experience, as they were all very friendly and helpful. They made sure to do the best they could to make quarantine bearable. Because you're not allowed to order delivery food (for health safety reasons), the chefs and management compensate by offering proper meals up to good standards. I requested "western" food and enjoyed lots of pasta dishes, steamed greens (beans, broccoli, cauliflower, salads), and chicken. I asked for tea bags, hot sauce, coffee, chilli oil and they were more than happy to send it to my room. Thank you for the pleasant stay

Dear SPloszaj We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you again next time when you come back for your holiday. Sincerely, Johnny Ng Director of Front Office

Relaxing atmosphere very clean and close to restaurants plus shopping.

Customer review rating 5.0/5

Mario A. C. Couples - Confirmed reviews ALL

Good mountain view aided by floor to ceiling windows. The bathroom is a great plus, jacuzzi bathtub spacious shower and wildly spaced wash basins. Relaxing layout of the suite. I would like to express my deepest thanks to your reception staff namely Catherine and Maria for their help and swift expertise.

Dear Mario Augusto C., On behalf of Novotel Citygate Hong Kong, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. Also, I want to genuinely thank you for the appreciation to our colleagues who assisted you during your stay. It is always a pleasure to receive a positive feedback & I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon! Best regards, Queenie Wong Club Lounge & Guest Experience Supervisor Novotel Citygate Hong Kong

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Other web-users rate our hotel

  • 494 reviews 9.5/10 Location
  • 844 reviews 7.2/10 Room
  • 1,190 reviews 8.8/10 Service
  • 26 reviews 6.8/10 WiFi
  • 713 reviews 7/10 Food
  • 304 reviews 7.7/10 Cleanliness
  • 164 reviews 7.2/10 Breakfast

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