ibis Kazan Hotel 3 stars

Customer review rating 4.3/5 2,674 reviews

ibis Kazan
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+ 16 Services

Hotel extras

  • Free WiFi.

  • Conveniently located in the centre of Kazan

  • A three-minute walk from the central pedestrian Bauman street

  • 3 multifunctional conference halls

  • A 10-minute walk from the Kazan Kremlin

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

ibis Kazan

Pravo-Bulachnaya street 43/1
REPUBLIC OF TATARSTAN
420111
kazan
russian federation

Tel: +78435675800

Fax: (+7)843/5675801

Check-in from 14h00

Check out up to 12h00

  • TUKAI SQUARE :  TUKAI SQUARE

  • By plane

    KAZAN INTERNATIONAL At 30km / 18.64 miles

GPS :55.7880322, 49.113985

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: River side, Lake View, Historic side view, Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone

Premium room with a double bed

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Our stylish ibis Kitchen Mediterranean restaurant offers delicious dishes from the south of France, Spain and Italy, as well as traditional Russian and Tatar cuisine.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

A relaxed setting, where you can enjoy a bite to eat or something to drink, before getting back to your work or leisure activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Kazan

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,674 reviews

tripadvisor

TripAdvisor Rating 4.0/5

822 reviews

Well, in the past it was muuuuch better(((

Customer review rating 4.3/5

Yuriy D. Business - 24/11/2020 Confirmed reviews ALL

Dust in the room! No water in the room and only 2 tiny glasses to grab some water from the purifier in the hall... Ok, I am not a big fan of the bottled water, it's ok for me to drink water from the purifier, a good idea to reduce plastic consumption, but please, put carafes or jugs in your rooms so guests will be able to grab a healthy and necessary amount of water in one time! No toothpaste... ok, it's cheap, I can buy it, but I need to go to the reception for that! And at the same time I see the advertising paper about the 15-minutes smile team... who promise to make me smile in 15 minutes after my call... by the way all the dust was on this paper!

Dear Yuriy Fedorovich D., First of all, an Ibis Hotel team, would like to apologize for all the inconvenience that disturbed your last stay at our hotel. Secondly, we can assure you, that all of your useful comments and reprimands have already been sent to our local departments’ managers, to be corrected as soon as possible! Also we’re definitely grateful to get an advice to use larger containers to make the water collecting process easier and we’ll do our best to bring the idea to life! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adelia Mullabaeva Front Office Manager

well located

Customer review rating 4.3/5

Vitaly Solo - 12/11/2020 Confirmed reviews ALL

well located but bad smell in the room

Уважаемый Виталий Николаевич, Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в ibis Kazan. Приносим свои извинения за доставленные неудобства. Ваши комментарии переданы в соответствующие службы. Позвольте принести Вам свои самые искренние извинения. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Искренне Ваш, Тимур Хайбулин Генеральный менеджер.

Good

Customer review rating 4.3/5

Ru Business - 19/10/2020 Confirmed reviews ALL

Good location and perfect staff ! Rooms are comfortable , if you need something you can call on reception desk! Thanks )

Good stay

Customer review rating 4.3/5

Adiguna W. Business - 07/02/2020 Confirmed reviews ALL

Good services and stay. Feels like at home. Friendly staff.

Dear Mr.W., The entire ibis Kazan team would like to join me in thanking you for your loyalty to our hotel and taking your time for sharing the feedback about your recent stay with us. Your kind words will encourage everyone as we strive to offer you best experience every day. Let me thank you again for your comments, our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Best wishes,  Dinara Khalilova Front Office Manager

Very good hotel in the city center

TripAdvisor rating 4.0/5

Тамара М Business - 03/02/2020 TripAdvisor review

Everything was excellent - personal, breakfast, rooms. The hotel is located not far from the city center, everything can be reached by foot. I am fully satisfied. Also very good and cheap dinner, very good that you do not need to book it in advance.

Dear Tamara, Thank you for spending your valuable time to post review of your recent experience at ibis Kazan. We're thrilled to hear you enjoyed your stays with us. It's our pleasure to accommodate you and we appreciate your praise. Our team sincerely hopes that your comments will help many travelers making their choice and looks forward to welcoming you back again during your next trip to the capital of Tatarstan Republic! Best regards, Front Office Manager Dinara Khalilova

Very good hotel

Customer review rating 4.3/5

Piotr Business - 09/12/2019 Confirmed reviews ALL

Hotel is very good. Great location and superb and very helpful front staff!

Dear Piotr, The entire ibis Kazan team would like to join me in thanking you for your loyalty to Accor and taking your time for sharing the feedback about your recent stay with us. Your kind words will encourage everyone as we strive to offer you best experience every day. We hope to have a chance to welcome you back during your next trip to the capital of Tatarstan Republic! Best wishes, Dinara Khalilova Front Office Manager

Shower cabin is leaking

Customer review rating 4.3/5

Anonymous Business - 05/12/2019 Confirmed reviews ALL

Overall I was satisfied. But I had small issues, that the shower cabin is leaking making the bathroom floor flooded.

Dear guest, Let us thank you for choosing ibis Kazan and taking time for sharing your feedback about your recent stay with us. Please accept our apologies for situation with the shower leaking. Your concerns were taken under control by our Chief Engineer and fixed by the technical service. We would be grateful if you contact the Reception Desk for any enquiries to get an immediate solution. Thank you again for your feedback, Our team will be glad to have a chance to welcome you back in our hotel soon and we hope that your next visit will leave only good impression! Best regards, Front Office Manager Dinara Khalilova

Stay at Kazan Ibis

Customer review rating 4.3/5

L. Y. Solo - 30/11/2019 Confirmed reviews ALL

The front desk was very nice and welcoming. Always ready to help, which was very nice.

Dear L., Our team really appreciates your kind comments regarding your stay at ibis Kazan. It is very encouraging to learn that you are satisfied with our service as it is what we strive for every day. Thank you again for your feedback, and we hope to see you again soon for another magnificent journey with us! Best regards, Front Office Manager Dinara Khalilova

Mr.

Customer review rating 4.3/5

Vlad Business - 16/09/2019 Confirmed reviews ALL

Very close to the city center.

Dear guest, Thank you for taking your precious time to review your stay at ibis Kazan! It is a great pleasure to know that you enjoyed the hotel`s location in the very heart of the city. Our team is looking forward to welcome you back during your next trip to Kazan! Sincerely, Front Office Manager Dinara Khalilova

Job is not done yet to reach full Accor hotels standard

Customer review rating 4.3/5

Philippe Families - 14/07/2019 Confirmed reviews ALL

Globally I have been satisfied having stayed in ibis Kazan 4 nights. The position of the hotel in the city center is perfect. As a frequent traveller and a member of the loyalty program, I like to find wherever I go, the same, or at least equivalent facilities and services in all hotels of a common brand. In Kazan, the open space entrance area respects perfectly the ibis touch. So does the accommodation. Room surface, furniture and amenities do not deserve any critic. Room cleaning was also showing a good ibis standard. Unfortunately, some other aspects are left a bit behind. The welcome drink voucher, for instance, doesn’t reflect what the bar attendants are instructed to provide. Instructions for laundry are unclear and differ from standard with a pick up and delivery in the room. But the major failure regarding standard is the lack of bar (or restaurant) attendants training, emphasised by a poor English knowledge. For instance, there is obviously a complete misunderstanding of what concerns room charge. Upon check in, I granted an authorization to open a credit line for whatever could be additional charges like bar or restaurant. Although it was clearly understood while checking in, I’ve been later replied several times that room charge cannot be done. This statement was done without any prior verification about a possible open credit. It resulted in sterile discussions that one may consider as a lack of respect. In this matter, I’m expecting from hotel employees, a behavior that first verifies what the customer says before arguing further – and erroneously. The switching into Russian with a third party during the discussion is another lack of respect. Difficulties to understand English didn’t probably help on that topic. This was also sometimes penalising the understanding of food or drink orders. None of those points are dramatic, but they result in a hotel image that could easily be improved.

Dear guest, Let us thank you for choosing ibis Kazan and taking your time for sharing the feedback about your recent stay with us. It is a pleasure to read that you appreciated the location of the hotel in the very heart of the city and our rooms` cleanliness. Please, accept our apologies for some inconveniences occurred. We will definitely use your comments to find areas of improvement and provide additional trainings to our staff. Thank you again for your review. Our team will be glad to have a chance to welcome you back and we hope that your next visit will leave only positive emotions! Regards, Dinara Khalilova Front Office Manager

Residence

TripAdvisor rating 4.0/5

Stay15132919421 Friends getaway - 03/07/2019 TripAdvisor review

The rooms are not the biggest, but overall ok. The breakfasts are very decent, although they cost as much as 2 lunches at the nearest cafes. The location is excellent, 5 minutes and you are on the main street, 15-20 unhurried pace, and you are at the Kremlin. For three stars, this is all very worthy. Now about the cons, and they are. one. The room key was demagnetized 2-3 times a day. 2 There was no closing mechanism in the toilets. Did you ever get a sleepy neighbor at night? And he came to me. 3 No air freshener. Gentlemen, do not need to save on trifles.

Dear guest, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. It is a pleasure to read that you appreciated the location in the very heart of the city and our tasty breakfast at ibis kitchen restaurant. We are terribly sorry for some inconvenience caused by key demagnetizing: we recommend our guests to put it away from their cell phone and credit cards in order to avoid the case. Our team really appreciate your comments and will use them to fine tune our service in the hope that upon your next visit, we can meet or exceed your expectations. Thank you again for your review. We will hope to have a chance to welcome you back at the our hotel during your next trip to Kazan. Sincerely, Front Office Manager Dinara Khalilova

Worth to stay for severl

Customer review rating 4.3/5

Ekaterina Families - 28/06/2019 Confirmed reviews ALL

Close to city center, nice and fast accommodation, friendly staff. The room 443 is the way too small but comfy, it has everything we needed: single beds, clean linens, soft pillows, wardrobe etc. Unfortunately, the bathroom was toooooo small but we could deal with it. The shower's leaking while I was taking it. No enough space on the sink to put all my stuff. Breakfasts were OK but I wanted it to be a little more diverse and delicious. However they were fine to feed your morning hunger. The undoubtable advantage of Ibis is location – 3 mins walk away from Bauman street, center of tourists and city sights, bistros, souvenir shop and 10-15 minutes’ walk from quay.

Dear Ekaterina, First of all let me thank you for choosing our hotel and taking you time for sharing your feedback about your recent stay with us. It is a pleasure to read that you appreciated the location in the very heart of the city. Please, accept our apologies for some inconveniences occurred. Your concerns about the shower were taken under control by our Chief Engineer who will check its work additionally. We would be very glad if you share all your complaints immediately during your next stay at ibis Kazan in order for our team to solve them and satisfy your needs. Thank you again for your comments, our team is looking forward to welcome You back soon! Best regards, Front Office Manager Dinara Khalilova
Customer review rating 4.3/5

Philip Couples - 27/06/2019 Confirmed reviews ALL

We were happy with the location of the hotel, the service desk was friendly and helpful, the rooms were clean...but we missed that there was no water heater (kettle) for making tea or coffee and in the room and that we did not get 1 free drinking water per day.

Dear Philip, Thank you for taking your precious time to review your stay at ibis Kazan! It is a great pleasure to know that you enjoyed the location in the very heart of the city. We highly appreciate your high assessment of our team and tidyness of rooms as well. We would be grateful if you pay attention to the our new "Premium" rooms in which services include slippers, toiletries, use of the tea station and daily replenishment of water. Thank you again for your comments. Our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Kind regards, Front Office Manager Dinara Khalilova

Beautiful Kazan

Customer review rating 4.3/5

Anja Couples - 24/06/2019 Confirmed reviews ALL

Ibis Kazan was very clean, the staff helpful and friendly. We had a short nice stay. Thank you so much for the Sightseeing bus tickets - big surprise :)

Dear guest, Thank you very much for your loyalty to Accorhotels and for taking your time to tell us about recent experience at ibis Kazan. It is such a pleasure to receive your positive feedback as every day our team strives to provide the highest quality service and your pleasant comments is the best motivation for us. We are very happy to know that you enjoyed the city tour. If your travel plans bring you back to Kazan, it would be a pleasure to welcome you again in our property! Best wishes, Dinara Khalilova Front Office Manager

Ibis in Kazan

TripAdvisor rating 4.0/5

a_sti10 Business - 28/05/2019 TripAdvisor review

The hotel is located in the heart of the city, 10 min walking from Kremlin. The staff is very hospitable, always smiling and ready to help. Portions in the restaurant are very small, breakfast is almost the same every day. Rooms require some renovation. TV works with interruptions.

Dear guest, Thank you very much for taking time to tell us about your experience at ibis Kazan. It is such a pleasure to receive your positive feedback as every day our team strives to provide the highest quality service. Your pleasant comments is the best motivation for us. We are very happy to know that you appreciate the central location of our hotel as well. We will be glad to use your concerns as an opportunity to find areas of improvement to our work and hope to have a chance to welcome you back at ibis Kazan during your next trip to our wonderful city! Best regards, Front Office Manager Dinara Khalilova  

Ibis in Kazan

Customer review rating 4.3/5

Anonymous Business - 27/05/2019 Confirmed reviews ALL

The staff is very hospitable, always smiling and ready to help. The location is great, just 5 min walk from Bauman street. It is a good option for those who stay for a couple of days. The food is ok; however, the selection for breakfast is not superb. The portions in the restaurant are very small, not worth money spent in comparison to cafe nearby the hotel. The room is clean, but it requires some renovation.

Dear guest, Let me thank you for choosing ibis Kazan and taking you time for sharing your feedback about your recent stay with us. It is very important to us provide a quality service, because this is our target. We really appreciate your high assessment of our team and tidyness of rooms.We will use valuable comments as a chance to find areas of improvement for our work. Thank you again for your comments. Our team is looking forward to welcome you back at the our hotel during your next trip to Kazan! Sincerely, Front Office Manager Dinara Khalilova

very good and friendly hotel

TripAdvisor rating 4.0/5

Тамара М Business - 21/01/2019 TripAdvisor review

Everything was excellent during my stay. Especially I was impressed that they have found somewhere that I like to drink tea and provided me a tea-kettle in the room. Very good location. I booked the room with breakfast and dinner. Dinner was very good.

Dear Tamara, We very much appreciate your comments regarding your stay at ibis Kazan. Our team was delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is very encouraging to learn that you are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with ibis Kazan! Kind regards, Dinara Khalilova Front Office Manager

Kindly and clean

Customer review rating 4.3/5

Jeeyun O. Solo - 27/12/2018 Confirmed reviews ALL

It was a trip I suddenly went without any information. I needed help, but the staff was so happy to let me know everything. The weather was quite cold and the room was very pleasant, clean and warm. I often drank warm tea, and every time I had to get water from the first floor bar. Of course the staff kindly gave me hot water. But it would have been more comfortable if there was an electric kettle in the room

Dear Mrs O., We would like to thank you for choosing ibis Kazan and taking you time for sharing your feedback about your recent stay with us. I will definitely share your comments with our team. I am sure that your kind words will encourage them all as we strive to offer you best experience every day.In accordance with ibis standards worldwide kettles are not provided in the rooms. Thank you again for your feedback and we are looking forward to welcome you back at ibis Kazan! Regards, Dinara Khalilova Front Office Manager

Good stay in Kazan

Customer review rating 4.3/5

Alexander Couples - 21/11/2018 Confirmed reviews ALL

Spent a night in Kazan. The hotel promised free parking, but when I arrived there was no room for my car on the hotel's free parking lot :( I had to pay for a parking lot near the hotel.

Dear Alexander, First of all thank you for choosing ibis Kazan and your comments regarding your stay. It is very important for us to provide a high quality service- this is our main target. I am very sorry that you faced with some inconveniences caused by the misunderstanding. Unfortunately, after checking the information on our official website which you have used for booking, we could only find information about our indoor parking garage which requires additional payment. We would be very grateful if you will tell us on which source you have come up with free parking announcement so we could correct the misconception. Once again thank you for your comments and we are looking forward to hearing from you soon. Sincerely, Dinara Khalilova Front Office Manager

Reception staff extremely helpful

TripAdvisor rating 4.0/5

bzmot Couples - 25/09/2018 TripAdvisor review

Good quiet location just about walkable from Kazan 1 railway station if like us you find a Yandex taxi refuses the trip. Within walking distance of Tukay Square & the metro station plus the pedestrianised streets where the Tourist Info office is situated.We were checked in by an extremely helpul gentleman who's name I have unfortunately forgotten. We wanted to use local transport rather than the tourist Hop on/Hop off bus and he provided us with helpful accurate information.The only downside to our stay was that one evening there was some type of folk event in the restaurant that was so loud the reception staff were unable to hear us when we tried to speak to them. Just glad we din'dt use the restaurant.

Dear guest, Greetings from ibis Kazan! Our team is really happy to know that you enjoyed your stay in our hotel. It is a pleasure to read that you appreciated the location in the very heart of the city and we really appreciate your high assessment of the quality of service provided. We thank you for your comment and hope to see you soon in our property. Best regards, Front Office Manager Dinara Khalilova

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