Mercure São Paulo Pamplona Hotel 4 stars

Customer review rating 4.2/5 4,755 reviews

Mercure São Paulo Pamplona Hotel
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Paulo Pamplona Hotel

Rua Pamplona 1315
Jardim Paulista
01405002
são paulo
brazil

Tel: +551128785500

Fax: (+55)11/38849226

Check-in from 12h00

Check out up to 12h00

  • AV NOVE DE JULHO :  R. José Maria Lisboa

  • TRIANON MASP :  Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE CONGONHAS At 8km / 4 miles

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS :-23.568488, -46.658218

Companies

  • CITIBANK 0.8 km / 0.5 mi
  • CONSULADO DA CHINA 1.0 km / 0.62 mi
  • CONSULADO DA ITALIA 1.4 km / 0.87 mi
  • FIESP 1.0 km / 0.62 mi
  • PETROBRAS 1.3 km / 0.81 mi
  • TELEFONICA 0.2 km / 0.12 mi
  • VOTORANTIN CELULOSE 0.8 km / 0.5 mi
Companies

Your meetings and events

Mercure São Paulo Pamplona can accommodate between 10 and 100 people thanks to its meeting room with Wi-Fi and a green area.In addition to our specialized event support, advice and organizing services, the room is equipped with the latest technology, making Mercure São Paulo Pamplona the ideal venue for any type of meeting.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Room-Office: apartment customized as office

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
Room

Our restaurants and bars

A1 GASTRONOMIA

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,755 reviews

tripadvisor

TripAdvisor Rating 4.0/5

938 reviews

Well located

Customer review rating 4.2/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

I had a hard time reaching reception by phone. Called 7 times. The person would pick up, answer "Mercure, 1 minute" and make me wait 6-7 minutes on the line. It took me almost 1 hour to finally get support. This is nor acceptable. I am Gold at Accor but Platinum at Marriot and they have never treated me like that. Please improve your service. Have somebody to pick up calls. Also when I was checking out, the person asked me if there was any consumption. I described the items and he had to send somebody else to check. You either don't ask the guest and check for yourselves (which will take more of my time), or your ask and believe the guest (which will take less of my time). Asking and having to check is basically calling me a liar. I have no reason to lie, so please train your people better.

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great location.

Customer review rating 4.2/5

Brian T. Solo - 10/02/2020 Confirmed reviews ALL

I was happy with everything. A good spot, with plenty of places to walk to and others easily reached by cab. The cleaning staff was accommodating with allowing me some extra sleep. The hot water was consistent as well, which is big when I travel. I also want to thank the staff who speak English, specifically Tamyris. I had little time to prepare and I really don't know much Portuguese. Tamyris spent a lot of time giving me tips and advice about the area and the city and spoke English very well. Being able to communicate in general and specifically with her was very beneficial for me.

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team and Tamirys. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excellent

Customer review rating 4.2/5

Tamara Business - 27/01/2020 Confirmed reviews ALL

Great room and service, the only thing that I didn't like was the breakfast.

Dear Tamara, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast we will change our Restaurant on February and in your next visit you will see better quality and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very good stay

Customer review rating 4.2/5

Claudio Couples - 02/01/2020 Confirmed reviews ALL

Service was great, specially reception. Please fix second elevator ASAP.

Dear Mr Claudio e Mrs Renata, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Reception Coordinator
Customer review rating 4.2/5

Naldo M. Solo - 17/12/2019 Confirmed reviews ALL

Clean and safe place to stay

Dear Florinaldo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good relation cost x benefit

TripAdvisor rating 4.0/5

netomarcio Business - 12/12/2019 TripAdvisor review

Hotel well located and with great facilities. Easy access to various areas of São Paulo, especially regions with corporate offices, but it is also close to Ibirapuera Park and Paulista Avenue. I recommend.

Dear Marcio, thank you very much to take your time to write to us. We hope see you soon. Kind Regards, Nicole Pral

Satisfactory

Customer review rating 4.2/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

Room was of a good size, cleanliness was acceptable, shower was great and bed comfortable

Dear Mr. Lars, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good hotel in good location

Customer review rating 4.2/5

Jane Business - 03/12/2019 Confirmed reviews ALL

The hotel staff was very friendly and served us quite quickly. The room my husband and I stayed in had a bit of a cigarette smell. However, it was clean and organized. The breakfast was simple and good. I did not like the bed provided to us. I had requested a queen bed, but in the bedroom there were two single beds attached. There was a kind of hole between the beds that bothered me a little while I slept.

Dear Ms. Jane, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope have you here in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Sau paolo was beautiful

Customer review rating 4.2/5

Michael P. Couples - 17/11/2019 Confirmed reviews ALL

The hotel was very clean and the staff was friendly. I would definitely recommend this hotel .

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Close to Paulista Avenue

Customer review rating 4.2/5

Rodney Couples - 11/11/2019 Confirmed reviews ALL

A very spacious comfortable room with all the essentials including a good buffet breakfast. The motel was about 4 to 5 blocks walk (uphill) from Paulista Avenue. The staff spoke minimal English but were able to answer our questions.

Dear Rodney, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Simple, clean, comfortable

Customer review rating 4.2/5

Patrick C. Business - 08/11/2019 Confirmed reviews ALL

Very attentive service and all essentials supplied: a good place to stay afew days in Sao Paulo.

Dear Patrick C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

fair place

Customer review rating 4.2/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

room are clean, hotel situated very centrally in a nice area.

Dear Stefano, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good value for the price. Clean and efficient

Customer review rating 4.2/5

Jonathan C. Business - 16/10/2019 Confirmed reviews ALL

Very good the receptionists both spoke English and were helpful. The room was clean and the shower good. No complaints

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Normal

Customer review rating 4.2/5

Osvaldo N. Business - 11/10/2019 Confirmed reviews ALL

Muita demora no Checkout

Prezado Osvaldo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Great stay

Customer review rating 4.2/5

Andrew Solo - 02/10/2019 Confirmed reviews ALL

Great location, spacious modern rooms, friendly stay.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good with some opportunities to Improve

Customer review rating 4.2/5

Anonymous Business - 28/09/2019 Confirmed reviews ALL

It was overall good. Arriving in the first day check-in experience was confusing. Restaurant staff is second to none, really impressed with the great staff in the restaurant. One of the towels in the room was stained, so maybe the cleaning process could be reviewed.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and hope see in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 26/08/2019 TripAdvisor review

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

Amazing

Customer review rating 4.2/5

Jardel A. D. S. Business - 25/07/2019 Confirmed reviews ALL

The hotel is amazing. Everything is perfect.

Dear Jardel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Meh- Not Impressed

Customer review rating 4.2/5

Isabel E. Couples - 01/07/2019 Confirmed reviews ALL

We only stayed two nights in this hotel. The rooms are clean and updated, and the location of the hotel is wonderful, however, we didn't find the staff friendly or wanting to help (Excluding the restaurant staff- they were very nice). It was very hard, as a tourist, to not have someone that could understand Spanish or English at the front desk- we somehow managed to get along- The gal was frustrated trying to understand us, and her frustration carried on to us. We also asked for the room not to be made but when we went downstairs to get extra shampoo, the lady at the front desk glared at us when we requested the additional toiletries. All in all, we would chose to stay at another hotel next time we travel to Sao Paulo.

Dear Isabel E., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Reception Coordinator (0… h6…
Customer review rating 4.2/5

Jacqueline B. Business - 22/06/2019 Confirmed reviews ALL

well treated by all employees at the hotel.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
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