Hotel - Mercure São Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pamplona Hotel

4.0/5 933 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Horas
    • Opening hours : Week-end 24 Horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

CITIBANK0.8 km / 0.5 mi CONSULADO DA ITALIA1.4 km / 0.87 mi PETROBRAS1.3 km / 0.81 mi VOTORANTIN CELULOSE0.8 km / 0.5 mi
CONSULADO DA CHINA1 km / 0.62 mi FIESP1 km / 0.62 mi TELEFONICA0.2 km / 0.12 mi

Congress centre

EXPO SÃO PAULO9 km / 5 mi TRANSAMERICA EXPE CENTER13.4 km / 8.33 mi

Your meetings and events

Mercure São Paulo Pamplona can accommodate between 10 and 100 people thanks to its meeting room with Wi-Fi and a green area.In addition to our specialized event support, advice and organizing services, the room is equipped with the latest technology, making Mercure São Paulo Pamplona the ideal venue for any type of meeting.

Mercure São Paulo Pamplona Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PAMPLONA 100 m2 2 m 100 35 24 60 0
    • Flipchart
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 4,708 reviews

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 933 reviews
Brian T. Solo - 10/02/2020 Confirmed reviews ALL
« Great location. »

I was happy with everything. A good spot, with plenty of places to walk to and others easily reached by cab. The cleaning staff was accommodating with allowing me some extra sleep. The hot water was consistent as well, which is big when I travel. I also want to thank the staff who speak English, specifically Tamyris. I had little time to prepare and I really don't know much Portuguese. Tamyris spent a lot of time giving me tips and advice about the area and the city and spoke English very well. Being able to communicate in general and specifically with her was very beneficial for me.

Tamara Business - 27/01/2020 Confirmed reviews ALL
« Excellent »

Great room and service, the only thing that I didn't like was the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamara, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast we will change our Restaurant on February and in your next visit you will see better quality and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Claudio Couples - 02/01/2020 Confirmed reviews ALL
« Very good stay »

Service was great, specially reception. Please fix second elevator ASAP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Claudio e Mrs Renata, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Reception Coordinator

Naldo M. Solo - 17/12/2019 Confirmed reviews ALL

Clean and safe place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florinaldo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

netomarcio Business - 12/12/2019 TripAdvisor review
« Good relation cost x benefit »

Hotel well located and with great facilities. Easy access to various areas of São Paulo, especially regions with corporate offices, but it is also close to Ibirapuera Park and Paulista Avenue. I recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio, thank you very much to take your time to write to us. We hope see you soon. Kind Regards, Nicole Pral

Anonymous Business - 04/12/2019 Confirmed reviews ALL
« Satisfactory »

Room was of a good size, cleanliness was acceptable, shower was great and bed comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lars, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Jane Business - 03/12/2019 Confirmed reviews ALL
« Good hotel in good location »

The hotel staff was very friendly and served us quite quickly. The room my husband and I stayed in had a bit of a cigarette smell. However, it was clean and organized. The breakfast was simple and good. I did not like the bed provided to us. I had requested a queen bed, but in the bedroom there were two single beds attached. There was a kind of hole between the beds that bothered me a little while I slept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jane, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope have you here in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Michael P. Couples - 17/11/2019 Confirmed reviews ALL
« Sau paolo was beautiful »

The hotel was very clean and the staff was friendly. I would definitely recommend this hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Rodney Couples - 11/11/2019 Confirmed reviews ALL
« Close to Paulista Avenue »

A very spacious comfortable room with all the essentials including a good buffet breakfast. The motel was about 4 to 5 blocks walk (uphill) from Paulista Avenue. The staff spoke minimal English but were able to answer our questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Patrick C. Business - 08/11/2019 Confirmed reviews ALL
« Simple, clean, comfortable »

Very attentive service and all essentials supplied: a good place to stay afew days in Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Business - 28/10/2019 Confirmed reviews ALL
« fair place »

room are clean, hotel situated very centrally in a nice area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Jonathan C. Business - 16/10/2019 Confirmed reviews ALL
« Good value for the price. Clean and efficient »

Very good the receptionists both spoke English and were helpful. The room was clean and the shower good. No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Osvaldo N. Business - 11/10/2019 Confirmed reviews ALL
« Normal »

Muita demora no Checkout

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Osvaldo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Andrew Solo - 02/10/2019 Confirmed reviews ALL
« Great stay »

Great location, spacious modern rooms, friendly stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Business - 28/09/2019 Confirmed reviews ALL
« Good with some opportunities to Improve »

It was overall good. Arriving in the first day check-in experience was confusing. Restaurant staff is second to none, really impressed with the great staff in the restaurant. One of the towels in the room was stained, so maybe the cleaning process could be reviewed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and hope see in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Business - 26/08/2019 TripAdvisor review
« Good Location »

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

Jardel A. D. S. Business - 25/07/2019 Confirmed reviews ALL
« Amazing »

The hotel is amazing. Everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jardel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Isabel E. Couples - 01/07/2019 Confirmed reviews ALL
« Meh- Not Impressed »

We only stayed two nights in this hotel. The rooms are clean and updated, and the location of the hotel is wonderful, however, we didn't find the staff friendly or wanting to help (Excluding the restaurant staff- they were very nice). It was very hard, as a tourist, to not have someone that could understand Spanish or English at the front desk- we somehow managed to get along- The gal was frustrated trying to understand us, and her frustration carried on to us. We also asked for the room not to be made but when we went downstairs to get extra shampoo, the lady at the front desk glared at us when we requested the additional toiletries. All in all, we would chose to stay at another hotel next time we travel to Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel E., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Reception Coordinator (0… h6…

Jacqueline B. Business - 22/06/2019 Confirmed reviews ALL

well treated by all employees at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Jl Business - 26/05/2019 Confirmed reviews ALL
« Very nice rooms, very helpful staff. »

No negative issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates