Mercure Sao Paulo Pamplona

Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.4/5 853 reviews

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Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.5684832, -46.6604122

Telephone +55 11 2878-5500

Fax +55 11 3884-9226

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Jadys Pamplona

Your meetings and events

Mercure São Paulo Pamplona can accommodate between 10 and 100 people thanks to its meeting room with Wi-Fi and a green area. In addition to our specialized event support, advice and organizing services, the room is equipped with the latest technology, making Mercure São Paulo Pamplona the ideal venue for any type of meeting.

Room descriptions and layouts

1 

meeting room

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  853 reviews

TripAdvisor Rating  4.0/5  956 reviews

Customer review rating 1.0/5

Renato J. Business - Confirmed reviews ALL

Old hotel and need a renovation

Dear Renato, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

but if can easy communicate in English will be better.

Dear L., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ummmmm

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Old facility and bathroom & bed linen cleanliness are not good. Door for balcony is not closed. Bed linen had bad smell ( men's smell). Bathroom had　mold on door frame.

Dear Shigehiro, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Fijn verblijf

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great hotel and staff

Dear Achraf, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Loved it... but left on a low note

Customer review rating 4.0/5

Flávio Couples - Confirmed reviews ALL

Dear Representative, good morning. Hope this message finds you well and in great health. We appreciate the time to be heard. Me and my lady loved the spacious room, the view, the location. The PhytoErvas soaps and shampoos and the towels initially available were up to high standards. We found it smart of you to offer space where it counts: the room. Kudos. For the location to be "perfect" we wish the trip to the metro station (Trianon Masp) wasn't a steep uphill journey. Other than that the location is most privileged. The young folks at the front desk deserve special recognition: Maria Eduarda, Vitória and Wellison were all brightfuly cheerful and helpful. You who work in this industry know people make a difference, for they are the "touch points" with guests. They always had a sincere smile, a nice attitude, and ears for listening and mouths to suggest a nice place for us to go. We were pampered when arrived to the room with 2 tasteful macarons, left with a kind hand written note from the staff wishing us well. Even the sub-contracted restaurante was an unexpected pleasure: the service was kind but subpar, obviously the "waiter" was not qualified, but the food was surprisingly good, for "bife ancho" was tender and to required doneness. We found it odd that the "waiter" said he could not bill us to the guest system, and asked (before the meal was even served) if we wanted to pay right at that time (a first, for me). No biggie though. We were headed to Cirque du Soleil and need a dinner in a rush, and it was OK, even though my lady's "Caesar salad" was subpar (some ranch dressing here and there, not Caesar at all -- but then again, when was the last time the cook or whoever devised the menu had an authentic such salad?). The low note: on our last night, the room service nice folks took one of our 4 pillows (we were left with 3), and left what I might not call towels but rags (1,5 x 0,75 m), with stains and almost no "drying surface". From the previous ones, they even seemed smaller. I called the front desk and asked to be sent towels as big and nice as the ones he had before. They sent us additionaly 2 body and 2 face rags. So, we had 8 unpleasant and disgusting rags. I called the front desk, explained that I didn't want more of the same, the person said "they are just as big as the ones from your arriving day, maybe they are just not as fluffy from being much used"... Might I add "much much much". I have pictures taken, should they be of assistance to improve service. I must admit I was dumbfounded with such remark, and decided it wasn't worth the stress. Life is much bigger than that, but who knows what might have motivated such poor service? Thanks for your time reading. Best regards, Flávio and Carmem

Dear Flavio, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will share your comments with our front desk team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Your comments about the Restaurant and laundry were very important to us and we will do our best in order to improve our services and product. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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Other web-users rate our hotel

  • 209 reviews 9.5/10 Location
  • 410 reviews 7.8/10 Room
  • 342 reviews 8.2/10 Service
  • 19 reviews 3.4/10 WiFi
  • 247 reviews 8.1/10 Comfort
  • 217 reviews 5/10 Breakfast
  • 159 reviews 6.3/10 Cleanliness

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