Mercure Sao Paulo Pamplona

Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.4/5 656 reviews

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Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

  • AV NOVE DE JULHO:  R. José Maria Lisboa

  • TRIANON MASP:  Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By plane

    CGO At 8km / 4 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS:-23.5684832, -46.6604122

Companies

  • CITIBANK 0.8 km / 0.5 mi
  • CONSULADO DA CHINA 1 km / 0.62 mi
  • CONSULADO DA ITALIA 1.4 km / 0.87 mi
  • FIESP 1 km / 0.62 mi
  • PETROBRAS 1.3 km / 0.81 mi
  • TELEFONICA 0.2 km / 0.12 mi
  • VOTORANTIN CELULOSE 0.8 km / 0.5 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Jadys Pamplona

Your meetings and events

Mercure São Paulo Pamplona can accommodate between 10 and 100 people thanks to its meeting room with Wi-Fi and a green area. In addition to our specialized event support, advice and organizing services, the room is equipped with the latest technology, making Mercure São Paulo Pamplona the ideal venue for any type of meeting.

Room descriptions and layouts

meeting room

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  656 reviews

TripAdvisor Rating  4.0/5  956 reviews

Certificate of excellence 2022

very good place; very good services; just one opportunity in my view: improve the hotel entrance; the same could have a little more space and better structure to receive customers.

Customer review rating 4.0/5

César A. M. Families - Confirmed reviews ALL

good experience to me and my family; good space in the room; well located in Sao Paulo; very good services and polite receptionists; just a opportunity to improve the hotel entrance.

Dear Cesar, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Poor guest reception, worst Mercure experience

Customer review rating 1.5/5

Jose D. R. R. Business - Confirmed reviews ALL

I was accommodated in a handicapped room, close to the elevator, and I do not have any handicap. I am 1.80m tall and the accommodation made me uncomfortable because it is compatible with people with some type of disability, such as wheelchair users and etc... When requesting a room change, the hotel reception informed me that they would do nothing, saying that the hotel was 100% occupied at that moment, which is not correct, as there were still guests to arrive at dawn. First and last time I stay at Mercure Pamplona. I will stay at Quality Hotels again, even if the rate is more expensive.

Prezado José Ribamar, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Verificamos a sua reserva e vimos que foi realizada na categoria de apartamento adaptado e neste dia conforme a recepção comentou o hotel estava sem 100% sendo que os clientes efetuaram suas reservas em outras categorias de quartos não sendo possivel a troca. Estamos em alta temporada por isso recomendamos efetuar a reserva com pelo menos 10 dias de antecedência da data do check in para garantir melhores tarifas e a categoria de quarto desejada. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Too noisy.

Customer review rating 0.5/5

Ivano Business - Confirmed reviews ALL

Too noisy. Air conditioner not working well Low quality of towl and soup Really bad experience

Dear Ivano, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very Good Stay

Customer review rating 4.0/5

Renata G. Couples - Confirmed reviews ALL

It was a very good experience, except for the room cleaning: there were some hair in the sink and bed when I arrived. There was also a dirty napkin on the table.

Dear Renata, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good stay

Customer review rating 2.5/5

Fabio P. Friends - Confirmed reviews ALL

Good place to stay. Good rooms. Nice neighborhood. Good breakfast. Nothing special. There are better places to stay with the same cost.

Dear Fabio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can find better prices, promotions, making your reservation a least 15 days before the check in day at the Internet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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