Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating 4.4/5 6,796 reviews

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +97145671100

Fax: (+971)4/5671100

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Exhibition and convention centre

  • DUBAI WTC 22.0 km / 13.67 mi
Exhibition and convention centre

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,796 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,277 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good

Customer review rating 4.4/5

Ahmed G. Business - 28/03/2020 Confirmed reviews ALL

My experience was very good staying. Services, food , Gym

Dear Ahmed G., I appreciate you for taking the time to write a review and for choosing to stay at Pullman Dubai Jumeirah Lakes Towers and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience and I would like to thank you for recognizing our teams effort who impresses you by their attention and professionalism. We are all looking forward to having you back hopefully in the not so distant future. Warm Regards, Abdelilah Ait Ahmad Front Office Manager

Great location

Customer review rating 4.4/5

Joseph M. J. Friends - 26/03/2020 Confirmed reviews ALL

We stayed during a very difficult time. The virus caused the hotel to change their routine in a way that they had not had the time to perfect. The breakfast had changed from a beautiful buffet to a made to order menu.

Dear Joseph M. Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards, Abdelilah Ait Ahmad Front Office Manager

maintains a very high standard - always enjoy my stay there when in Dubai

Customer review rating 4.4/5

Michael M. Business - 20/03/2020 Confirmed reviews ALL

very good - attentive personnel - good choice of restaurants- spacious clean and well appointed room

Dear Michael M., Thank you for your extensive review about your experiences at Pullman Dubai Jumeirah Lakes Tower. It is an honor to read your eloquent words about the quality of service and especially the service provided by our colleagues. We are also delighted to read that you enjoyed your room, the location and that our staff made you feel pampered. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Truly amazing

Customer review rating 4.4/5

Randy B. Couples - 18/03/2020 Confirmed reviews ALL

Extremely Satisfied in every aspect

Dear Randy b., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Pleasant stay!

Customer review rating 4.4/5

Michele F. Couples - 18/03/2020 Confirmed reviews ALL

Staff was amazing and very accommodating. Stayed amid the COVID-19 situation and felt everything was extremely clean.

Dear Michele F, The whole team and I thank you for taking the time to mention your perfect experience at Pullman Dubai Jumeirah Lakes Tower. We are very proud to read that you rate our hotel as the best clean and safe you have ever stayed in. It is the best compliment we can possibly get! I can tell that Pullman Dubai JLT has achieved its goal in taking you to sleep like onto fluffy clouds in the most comfortable bed you have ever slept in. We hope we have the pleasure to welcome you back in our beautiful building in the Jumeirah Lakes Tower. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Great stay

Customer review rating 4.4/5

Mr H. S. B. Couples - 17/03/2020 Confirmed reviews ALL

We had a great time at the hotel. Staff at reception was very friendly and helpful. Explained how to find Marina, Restaurant and taxi etc. Staff in Breakfast room was very nice and helpful. Room was really nice clean with all the things required was placed every day. We will recommend this hotel to our family and friends.

Dear Harbhajan B., I am very pleased that you chose to stay at The Pullman Dubai Jumeirah Lakes Tower your wife and that you were welcomed warmly with our Front office Heartist. We are delighted to read that you have enjoyed your room as well the hotel location and appreciated the service provided by our colleagues from service department. We look forward to welcome you back soon Warm regards, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.4/5

Mark Business - 16/03/2020 Confirmed reviews ALL

Excellent - your staff are very welcoming and attentive

Dear Mark, The words you have written about Pullman Dubai Jumeirah Lakes Tower team are wonderful, thank you very much for that. We are truly glad to hear that you were satisfied with your overall experience and I would like to thank you for recognizing our colleagues who impresses you by their attention and professionalism. Providing the highest quality of service is our top priority. We always try to do our utmost best to meet and exceed the expectations of our guests. We are delighted to welcome you back soon at Pullman Dubai JLT Best regards, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.4/5

Pauline B. Couples - 16/03/2020 Confirmed reviews ALL

The reception by the staff was warm and the room was clean and well positioned. We only had breakfast in the morning, the food at the buffet was cold, we placed an order for eggs by the time they arrived we had nearly finished the breakfast from the warm buffet table. Building work was going on but everything was ok. Thank you.

Dear Pauline B., I would like to thank you for sharing your feedback follwing your recent stay at the Pullman Dubai Jumeirah Lakes Tower. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. It is our true passion to indulge all our guests with the highest level of service. Therefore I am surprised to learn that you have not experienced this during breakfast. This is certainly not our style and my sincere apologies for this discomfort. I definitely hope to have the honor of welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Comfortable bed but bad shower

Customer review rating 4.4/5

Jacques P. Business - 14/03/2020 Confirmed reviews ALL

Mixer was terrible and required to let run the water for a while and risking to be boiled

Dear Jacques P., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Well Located

Customer review rating 4.4/5

Ann M. T. Couples - 13/03/2020 Confirmed reviews ALL

Very clean & courteous staff

Dear Ann Majella T. Thank you very much for trusting Pullman Jumeirah Lakes Towers for your stay in Dubai. We are pleased that you have enjoyed the whole experience from the moment you checked in till the time you departed. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We would be glad to welcome you for your next stay in Dubai. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Great stay

Customer review rating 4.4/5

Gideon Friends - 12/03/2020 Confirmed reviews ALL

Awesome time

Dear Gideon, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Nice hotel and conveniently located for the JLT

Customer review rating 4.4/5

Phoenixtony Business - 10/03/2020 Confirmed reviews ALL

The hotel is well maintained, staff are helpful and friendly, taxis are plentiful outside at all times including private limousines and regular metered taxis. The hotel is located on one of the many man-made lakes in JLT close to all sorts of restaurants and coffee shops as well as a metro station (Damac Properties) which takes you straight to Dubai incl. the DIFC in 20 minutes. The roof offers a swimming pool with a bar and snacks, the gym is adequate with free weights and treadmills etc, room service is good with reasonable prices and the lobby offers a nice place to work and get a coffee. The hotel also has a business centre on the 16th floor opens till 11pm where you can get documents printed and if you wish you can use the centre as an airport lounge for quite work place, food and drinks for a daily fee (good for meetings). One complain i would have is the fact that i couldn't connect through the hotel wifi to my work's VPN and they couldn't sort this out for me, elsewhere in Dubai connecting my VPN was fine. Would stay here again especially if on business and with ease access to JLT / DMCC.

Dear PhoenixTony, We sincerely appreciate the time you have taken to share your feedback following your stay with us and for highlighting our hotel’s excellent location. Rest assured that we took note of your comment about the internet and will act accordingly. Until then, we all look forward to welcoming you back at Pullman Dubai Jumeirah Lakes Tower on your next visit to Dubai. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good location, good stay, great buffet spread

Customer review rating 4.4/5

Lin Friends - 10/03/2020 Confirmed reviews ALL

Enjoyed my stay, bed was comfortable, good location & love the great buffet spread !

Dear Lin, It is just wonderful to read such a positive feedback about Pullman Dubai Jumeirah Lales Tower. thank you! I am very pleased to read that you have enjoyed our quiet location so much. Our hotel is indeed the perfect place to relax in one of our luxurious rooms or to dine in our award-winning restaurant Manzoni after a day in the buzzing city. I, and on behalf of the entire team, look forward to welcoming you back in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Great hotel staff !!! Convenient location !!

Customer review rating 4.4/5

Gabriel Business - 09/03/2020 Confirmed reviews ALL

Close to the office in JLT, close to Dubai Marina and Metro/Tram station. Good breakfast, and very affable personnel. The Italian restaurant in the lobby is top class. I stayed for 34 days, no complains except for the fact that one day I almost killed myself as I enter the room after the maintenance personnel and the ceramic floor on the entrance was wet...so please

Dear Gabriel, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Gold ember. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Nice hotel

Customer review rating 4.4/5

Quantus Business - 09/03/2020 Confirmed reviews ALL

Very nice hotel, friendly staff with excellent restaurants.

Dear Quantus, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Silver member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Location

Customer review rating 4.4/5

Anonymous Solo - 09/03/2020 Confirmed reviews ALL

Great service

Dear Valued guest, Thank you for taking the time to share your feedback following your recent stay at Pullman Jumeirah Lakes Towers. We are delighted to read your feedback, it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our Heartist .At Pullman Jumeirah Lakes Towers, we make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your first stay with us. Thank you very much for recognizing our colleagues for their exceptional service and rest assured the same will be shared to the team.. Warm regards, Abdelilah Ait Ahmad Front Office Manager

comments

Customer review rating 4.4/5

Donghui W. Solo - 08/03/2020 Confirmed reviews ALL

basically ok, except two things. One is that water of small face basin always flows slowly, I have to call reception to improve it each time I stay there. Second is that the water from big show head, the temperature is low and water pressure is small.

Dear Donghui W., We sincerely appreciate the time you have taken to share your feedback following your stay with us and for highlighting our hotel’s excellent service. Rest assured that we took note of your comment about the shower door and the water temperature and will act accordingly. Until then, we all look forward to welcoming you back at Pullman Dubai Jumeirah Lakes Tower on your next visit to Dubai. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good value for the price overall but not my favorite option

Customer review rating 4.4/5

Marie Friends - 08/03/2020 Confirmed reviews ALL

We paid for breakfast and it was terrible. Food was overcooked and under seasoned. I had to leave and go buy food across the street. I was overcharged for my stay. Should have been discounted but was charged $185 for one nights stay. My group each paid $95. Did not get a good night sleep in the bed, felt like it had a dip in it

Dear Marie, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Great location

Customer review rating 4.4/5

Paul Couples - 07/03/2020 Confirmed reviews ALL

Staff are all very helpful and knowledgeable. The hotel is only a few minutes walk to the metro the tram and to the marina.

Dear Paul, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 4.4/5

Aaz Business - 06/03/2020 Confirmed reviews ALL

Friendly staff and very helpfull. Rooms are very nice. Everything you need with nice view. Brilliant restaurant in basement area, very relaxing pool. Highly recommended for Business and holiday

Dear AAZ, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager
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