Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 7,686 reviews

ALLSAFE approved hotel

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
See on a map
+ 25 Services

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268 dubai
united arab emirates

Fax: (+971)4/5671100

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS:25.079614, 55.149888

Exhibition and convention centre

  • DUBAI WTC 22.0 km / 13.67 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 110 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Yes

  • Yes

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,686 reviews

TripAdvisor Rating 4.5/5

2,742 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located and good stay

Customer review rating 5.0/5

Jenny J. Families - 02/12/2021 Confirmed reviews ALL

Location is very good, there is a metro station in front of the hotel building. nice breakfast is included, room clean and memory foam pillow is very comfortable.

Dear Jenny J., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good stay and very nice people

Customer review rating 4.5/5

Andre A. Business - 02/12/2021 Confirmed reviews ALL

I enjoyed my staying, People are so nice and receptive,

Dear Andre A., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

good

Customer review rating 3.0/5

Sawsan Business - 30/11/2021 Confirmed reviews ALL

I like Accor chains, I chose this hotel as it was convenient for a business stay, I asked the reception to put a dental kit in my room and went for my meetings, when I returned nothing was there, the F&B staff are great, warm and welcoming (my experience during breakfast),

Dear Sawsan, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 5.0/5

Elana Business - 30/11/2021 Confirmed reviews ALL

Fabulous hotel, loved the deck area where we could relax and have breakfast etc.

Dear Elana, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 4.0/5

Daryn Business - 29/11/2021 Confirmed reviews ALL

Menu is not so satisfactory,

Dear Daryn, Thank you for taking your time to review your experience on Booking.com. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Conveniently located in Dubai’ commercial business district, my hosting office is under 5mins walk fro the hotel Pullman whilst DXB airport was within half an hour drive!

Customer review rating 4.5/5

Michelo M. Business - 29/11/2021 Confirmed reviews ALL

Had a pleasant stay, staff were very friendly and professional. Outstanding among the staff was Ms Milenja Lillian from Reception whose outstanding professionalism and etiquette made my stay hearty and wonderful.

Dear Michelo M. Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT. Warm regards Abdelilah Ait Ahmad Front Office Manager
Customer review rating 5.0/5

Nawaf F. Couples - 28/11/2021 Confirmed reviews ALL

Good morning the wonderful Pullman. I hope the email finds you well. I am writing this email to you and I am very happy. First of all, I thank you for your hospitality and the fluency and smile of your staff. I congratulate you for the presence of beautiful, wonderful and helpful staff since I entered my room and the elegant view. I feel like I am in my second home. It was really an enjoyable stay and I am grateful to you for making me happy and joyful. Your employees are really great and I wish you great success in the future. I will visit again and highly recommend to all my friends to visit you. Thank you again. Kind regards, Nawaf f.

Dear Nawaf f., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Pandemic travels

TripAdvisor rating 4.0/5

SaquibA5 Business - 27/11/2021 TripAdvisor review

Very expensive for the standard of service provided. Breakfast seemed to be compromised and i guess the property just took advantage of the situation given the expo 2020 to charge exorbitant rates for minimum services

Dear SaquibA5, Thank you for taking your time to review your experience on TripAdvisor. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Expected much better

Customer review rating 2.5/5

Reuben S. Business - 26/11/2021 Confirmed reviews ALL

I expected much better for the rate per night paid for the following reasons: The bathroom ended up with substantial amount of water seeping out of the shower cubicle. Pipe connections to the shower mixer seem to be weak as water leaked also from different points of the flexible pipe. Rain shower worked simultaneously with the head shower even when switched off No minibar service (I only found an empty frigobar) Could not operate the safe as when I tried to change the code, it did not work out

Dear Reuben S., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Great Stay. Excellent Location

Customer review rating 4.0/5

Waqas A. K. Business - 26/11/2021 Confirmed reviews ALL

Had a comfortable stay. Overall service level was excellent.

Dear Waqas Ali K., It is delightful to read your complimenting review highlighting the personalized service received from our Ambassadors Mario :) I am certain that they will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.5/5

Klaus R. Business - 25/11/2021 Confirmed reviews ALL

Very friendly and attentive staff. Good location and accessibility

Dear Klaus R., Thank you very much for trusting Pullman Jumeirah Lakes Towers for your stay in Dubai. We are pleased that you have enjoyed the whole experience from the moment you checked in till the time you departed. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We would be glad to welcome you for your next stay in Dubai. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 4.0/5

Ed Business - 25/11/2021 Confirmed reviews ALL

Well located in Dubai. Close to our office and our customers

Dear Ed, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.5/5

Vijendra Solo - 24/11/2021 Confirmed reviews ALL

Nice room, cordial behavior of staff, Housekeeping was good.

Dear Vijendra, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Comfy stay

Customer review rating 4.5/5

M. Friends - 24/11/2021 Confirmed reviews ALL

It was in general a very comfortable stay with very warm stuff services. Nothing too crazy but well equipped and clean.

Dear Mey, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Perfect all the way

Customer review rating 5.0/5

Nicolas L. Business - 23/11/2021 Confirmed reviews ALL

Great location, excellent staff, the room was very nice, the service flawless. Overall experience was perfect, for the second time ! Keep up the amazing work !

Dear Nicolas L., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Silver member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

My stay

TripAdvisor rating 4.0/5

Abla950 27/10/2021 TripAdvisor review

Al hotel staff are friendly and helpful special thanks to Mr Abdulelah and Mr Rakshan for their efforts to make my stay good even though hotel was fully booked. Thank you for Lilyan at reception See you agian

Dear Mr. Abla, Greetings from Pullman Jumeirah Lakes Towers, Dubai! Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team, service and hospitality. I will certainly share your exceptional gratitude with all our team and especially with Abdelilah and Lilian, they will be thankful for your kind words. We really look forward to welcoming you back once again at Pullman Dubai Jumeirah Lakes Towers. If you're ever visiting Dubai again, don’t hesitate to contact me directly for any assistants. Warmest regards Rukshan Dahigamuwa Duty Manager

Happy to stay at this Pullman but not all within expectations

TripAdvisor rating 3.0/5

lowie-elke Business - 20/09/2021 TripAdvisor review

Was happy to stay at a Pullman though expected more from it, room was OK, clean, executive lounge was really disappointing (no atmosphere/low choice of snacks or drinks/no breakfast offer...), breakfast was average and expected bit more quality

Dear lowie-elke, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

Comfortable and pleasant stay

TripAdvisor rating 5.0/5

Rashmi D Business - 11/03/2021 TripAdvisor review

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

TripAdvisor rating 4.0/5

Departure11693604021 Business - 07/03/2021 TripAdvisor review

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

TripAdvisor rating 3.0/5

BorVla 13/01/2021 TripAdvisor review

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby