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Mercure Santos 4 stars

Customer review rating 4.2/5 8,226 reviews

Mercure Santos
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+ 9 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Santos

Av Washington Luiz 565
Boqueirao
11055-001 santos
brazil

Tel: +551330361013

Fax: (+55)13/30361014

Check-in from 14h00

Check out up to 12h00

  • By plane

    CONGONHAS AIRPORT At 71.1km / 44.18 miles

  • By plane

    GUARULHOS At 93.4km / 58.04 miles

  • By train

    SANTOS A JUNDIAI At 135km / 83.89 miles

GPS :-23.970123, -46.329143

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 307 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Screen

  • Office

  • Podium

  • Airconditioned meeting room

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 47 / 506 sq ft

Our restaurants and bars

Da Franco

Type of cuisine: International

Our guest reviews for
Mercure Santos

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,226 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,158 reviews

Perfect and nice place

Customer review rating 4.5/5

Omar M. Solo - 13/05/2021 Confirmed reviews ALL

I can say nothing but be kind and friendly

Dear Omar m., We very much appreciate your comments regarding your stay at the Mercure Santos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Really bad room

Customer review rating 1.0/5

Christian T. Business - 10/05/2021 Confirmed reviews ALL

Really disappointed of the room. The bed was bad, furnitures was not clean, there was small bugs crawling on the table, the sound isolation was really bad I was staying on 20’tg floor and it sounded like I was sleeping on the street. I was supposed to be there for 3 months but moved after 2 days and will never go back there.

Dear Christian T., Thank you for taking the time to tell us about your experience at the Mercure Santos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the noise issue and also for the condition of your room, old furnitures, bugs and problems with the cleaning. Be sure that we are looking for the best alternatives to solve thoses issues We thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Well located, but ...

Customer review rating 3.0/5

Luis C. L. Families - 09/03/2021 Confirmed reviews ALL

The hotel maintenance is poor. Elevators are malfuncioning. The staff is very heplfull.

Dear Luis Carlos Ferreira L., We’d like to thank you for share your experience at Mercure Santos with us. In Mercure Santos we’re always working in order to provide a good service to our guests . Be sure that we are searching the best alternatives to solve the problems you related us. Your feed back is very important because it gives us the tools we need to improve our services. We hope to satisfy your expectations in a next time. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Good time

Customer review rating 4.0/5

Albino Families - 23/01/2021 Confirmed reviews ALL

Everything was ok

Excellent location, but I didnt like the breakfast

Customer review rating 3.0/5

Anonymous Families - 04/01/2021 Confirmed reviews ALL

Bad breakfast

Door looked for 1,5 h

Customer review rating 1.0/5

Anonymous Solo - 31/12/2020 Confirmed reviews ALL

I was not able to enter the room for 1,5h

Well located, good size (room), friendly staff.

Customer review rating 4.0/5

Anthony B. Families - 29/12/2020 Confirmed reviews ALL

We had a good time and would stay again. The only negative aspect was the room service- cleaning and changing of bedding/towels was not satisfactory (the cleaning was not done at all, only the rubbish collected daily).

Customer review rating 2.0/5

Edgard R. Couples - 24/12/2020 Confirmed reviews ALL

The hotel is very well located, although the room is poorly maintained, smells mold and the sofa lining is old, dirty and stained. We were never advised that, because of the pandemic, the room would not be cleaned daily, but at each three days. We tried room service at first night. The quality was far under expectations. Breakfast was ok and reception attendants, with the very exception of the nice lady who hosted us on Friday, were listless.

Beautiful location

Customer review rating 4.5/5

Luis C. L. Families - 15/12/2020 Confirmed reviews ALL

Well located, very good service, professional staff.

Wonderfull stay

Customer review rating 5.0/5

Felipe T. Couples - 10/11/2020 Confirmed reviews ALL

Employees were really kind and polite! From the reception to restaurant, bar and room service. The room was specially clean, wide and bright. For sure would return

The Hotel is well located and the food extraordinary fresh and flavorful.

Customer review rating 4.5/5

Jorge D. Couples - 06/11/2020 Confirmed reviews ALL

I slept comfortably and I had a great time on the pool and gym.

Well located, noisy

Customer review rating 2.5/5

Anonymous Solo - 28/10/2020 Confirmed reviews ALL

Very noisy due to refurbishment.

Terrible customer services experience

TripAdvisor rating 2.0/5

cafeweb Family - 09/10/2019 TripAdvisor review

I booked 2 rooms for 1 night at Mercure Santos. Upon arriving at the hotel for check-in, we were informed that the amount due for both rooms was well above what I had got when booking through their website. They had no record on their system of my booking using 4000 points, which would reduce the total cost of my booking by EUR 80. At one point, I was so frustrated that I told the guy at reception that I did not have to prove anything about my booking as they should have all the details on their system. The problem was finally resolved when a lady named Erika from reservations was called in to assist. She immediately checked our booking on their system and confirmed that we indeed had booked using 4000 points. After almost an hour of back and forth discussions, we were able to pay the amount I told them my booking was and got the keys to our rooms. I was traveling with my family, including my mum that has Parkinson's disease and my 8 months nephew, and I had to almost beg them to give me at least one room so my family could rest until I could sort out our booking with reception. Appalling customer services! We got 2 junior suites which are quite spacious and nice. The only problem we had was that the floor was quite dirty. After walking barefoot in our room for about half hour, our feet was quite dirty. The next morning, when we went to the rooftop restaurant for breakfast, they had only 2 people down for my room so I had to show proof that I had paid for breakfast for all 3 adults staying in my room. Given the fact that this is a Mercure hotel, I was expecting a much better reception and service. Overall, it was simply disappointing and does not compare to other Mercure hotels I've stayed in before.

Good hotel in a fine location

TripAdvisor rating 4.0/5

Traveler07702554519 Friends getaway - 29/08/2019 TripAdvisor review

I stayed here last year and returned, so that speaks volumes. The hotel is good and the staff are so friendly and helpful. Most speak English too, which helped. The pool was still closed even though they had stated that is should have been completed by my stay. I also feel that the bar (hardly ever open and not a welcoming space) lets this hotel down badly. The main reason for my 4 star rating instead of 5 star. Still, don’t let that put you off, I would certainly stay again if I am in Santos.

Dear Guest, Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our customer service. We will be attentive to the service of the bar We take advantage of winter to improve the structure of our pool and we hope to have the opportunity to receive you again when everything is finished. Best Regards, Marcelina Gomes Front Desk Manager

One day @ Santos

TripAdvisor rating 4.0/5

I7098UTfabiom Family - 14/07/2019 TripAdvisor review

A good place to stay at Santos for pleasure or for business. Hotel is nice for short trips with many walk distance restaurant options. Also, a good place to stay if you want to walk or bike on the beach avenue.

Dear I7098UTfabiom We’d like to thank you for share your experience at Mercure Santos with us. In Mercure Santos we’re always working in order to provide a good service to our guests so your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Marcelina Gomes Events and Front Desk Manager

Excelent

TripAdvisor rating 5.0/5

Joao Francisco G Family - 08/05/2019 TripAdvisor review

Cosy, well located and with good assistance from staff. Wonderful sea view and with a very good restaurant. The top swimmimg pool is beautiful and literally at the bottom of the beach. Very good option

Dear João Francisco, Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Regards Marcelina Gomes Front Desk Manager

Room almost as warm as outside temperature

TripAdvisor rating 1.0/5

Inspire57562879337 Couples - 23/12/2018 TripAdvisor review

We tried three rooms in total and the temperature was never below 27 degrees C. (80 F.). I don't know what they changed as I had the opportunity to stay in this hotel twice before and it was fine.The rooms with two areas only have one single air conditioner - the other room has only an extractor fan only - the hotel employee didn't help when she classified it as "almost an air conditioner".I've been in other hotels from Accor in Brazil and they were all very good - I guess this one is the exception.

Dear Ispire, We would like to thank you for choosing Mercure Santos for your stay and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to work in our improvement points with air conditioner and training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Marcelina Gomes Front Desk Manager

Amazing

TripAdvisor rating 5.0/5

Antonio T Family - 21/12/2018 TripAdvisor review

Rooms were quite comfortable. There was some delay when checking in but they offered us a temporary room. The landscape around is nice, the restaurant offers very good meals. Price is Ok for such type of accomodation.

Dear Mr Antonio, Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments, let's evaluate our check-in time, as per your comment.. We look forward to a new opportunity to welcome you again. Regards, Marcelina Gomes Front Desk Manager

MERCURE SANTOS TOP OF BEST HOTEL, LOCATION, AND ATTENCION

TripAdvisor rating 5.0/5

fdconstantino Couples - 07/11/2018 TripAdvisor review

Mercure Santos Brasil, the best hotel facing the beach, only cross the avendia in front, foot in the sand, clean beach, with services, accommodations and excellent service. Don't lose, I'll always come back.

Dear Constantino, Thank you very much for your Feedback! We are pleased to know you enjoyed your stay with us. Hope to see you again on your next trip to Santos. Best regards Daniela Oliveira, Guest Coordinator

Excellent localization!

TripAdvisor rating 5.0/5

Angela M Couples - 17/05/2018 TripAdvisor review

I request to renovate and better equip the gym. To improve academy. Needs mats and a treadmill at least. It takes some pesos. Just as a detail, not mandatory, an original television or stereo surround sound.

Prezada Angela, Agradecemos imensamente seus comentários sobre sua hospedagem conosco que serão compartilhados com toda equipe. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Também gostaríamos de informar-lhe que já estamos trabalhando para que em breve possamos oferecer-lhes um produto renovado. Esperamos que sua próxima hospedagem seja tão agradável quanto esta. Cordialmente, Daniela Oliveira

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