Sofitel Guangzhou Sunrich Hotel 5 stars

Customer review rating 4.6/5 4,637 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Guangzhou Sunrich
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+ 23 Services

Hotel extras

  • 5-min drive from East Railway Station and 40-min from airport.

  • Adjacent to the famous tourist attractions

  • Exclusive L'Occitane and Lavin toiletries

  • Magnificent cuisine in 5 featured restaurants and bars.

  • Blend of French Art de Vivre and Guangzhou local refinement.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guangzhou Sunrich

988 Guangzhou Da Dao Zhong
Tianhe District
510620
guangzhou
china

Tel: +862038838888

Fax: (+86)20/38833333

Check-in from 14h00

Check out up to 12h00

  • By plane

    CANTON BAIYUN At 35km / 21.75 miles

  • By plane

    GUANGZHOU BAIYUN INTL At 45km / 27.96 miles

  • By train

    E RAILWAY STATION At 1.5km / 0.93 miles

  • By train

    EAST RAILWAY At 1.5km / 0.93 miles

GPS :23.138408, 113.315649

Companies

  • ADIDAS 1.5 km / 0.93 mi
  • AMWAY 1.0 km / 0.62 mi
  • AMWAY CORPORATION 1.1 km / 0.68 mi
  • APPLE COMPUTERS 1.5 km / 0.93 mi
  • CISCO 1.8 km / 1.12 mi
  • COLGATE-PALMOLIVE 1.5 km / 0.93 mi
  • DELOITE 1.5 km / 0.93 mi
  • HEWLETT PACKARD 1.1 km / 0.68 mi
  • HP 1.0 km / 0.62 mi
  • HSBC 1.5 km / 0.93 mi
  • IBM 2.0 km / 1.24 mi
  • INTEL 1.1 km / 0.68 mi
  • KPMG 1.5 km / 0.93 mi
  • MITSUBISHI 1.0 km / 0.62 mi
  • NIKE 1.5 km / 0.93 mi
  • ORACLE 1.0 km / 0.62 mi
  • PROCTER & GAMBLE 2.0 km / 1.24 mi
  • SAMSUNG 1.5 km / 0.93 mi
  • SIEMENS 1.6 km / 0.99 mi
  • TOYOTA 1.0 km / 0.62 mi
Companies

Your meetings and events

The ultimate choice for high class events in Guangzhou, the hotel features WIFI access throughout, world-class equipment in keeping with Sofitel's Magnifique Meetings initiative, plus a loft kitchen in public areas, ideal for breaks and demonstrations.Modern red sculptures and décor sit above carpets woven with French poetry. Bathrooms indulge you with Lanvin and L'Occitane products. Breathtaking views of the city stretch before you.We proudly host each event with state-of-the-art AV innovative cuisine contemporary design and sublime service. Sweep guests off their feet in the Grand Ballroom. Convene in superior style beneath the rotunda of the Salon Flaubert.

Room descriptions and layouts

17 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Indoor and Outdoor facilities

  • Screen

  • Soundproof

  • Flipchart

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Discover the definition of luxury at this opulent Guangzhou hotel. All rooms are sleek and stylish with Parisian accents and unique design touches, state-of-the-art Bose technology, and spacious bathrooms with rain showers and television mirrors

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Magnifique Room 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Magnifique Room 2 Single Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Premium Luxury 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM CLUB MILLESIME, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM CLUB MILLESIME, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

2 ON 988

Type of cuisine: International

An All Day Dining restaurant designed for lively breakfast, lunch, and dinner interactive buffets. Five open kitchens offer raw stations, wood-fire oven, authentic French rotisserie, traditional Chinese kitchen, western kitchen, and pastries and bakeries.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: Chinese

Located on the 6th floor, this restaurant will propose a journey through authentic home style and innovative Cantonese cuisine, and will have ten private rooms and a main dining area with a view of the kitchen action.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE GRILL

Type of cuisine: International

Le Grill menu features a wonderful array of succulent steaks from around the world, cooked by a unique technique. Executive Chef's creations complement an ever changing menu revolving around the finest ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAR-TEA-NI LOUNG

Non contractual photo

Located in the lobby, the lobby bar will offer a large array of delicious French pastries. Our Tea sommelier will propose a journey through the world of the celebrated green leaves, with a very large selection including some rarities.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

8, FAUBOURG BAR AND TERRACE

Non contractual photo

Decorated as a luxury Parisian apartment, the 8, Faubourg Bar and Terrace is the classiest cocktail bar in town. Innovative cocktail, French style garden terrace and regular trendy events dazzle visitors nightly.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Guangzhou Sunrich

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,637 reviews

tripadvisor

TripAdvisor Rating 5.0/5

4,645 reviews

Fantastic stay!

Customer review rating 4.6/5

James Families - 12/10/2020 Confirmed reviews ALL

Very happy with my time at the hotel! Will do so again!

Dear James, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Outstanding stay in the center of Guangzhou city

Customer review rating 4.6/5

Sebastien G. Families - 06/10/2020 Confirmed reviews ALL

Overall the experience was flawless and my family and I had a great time at the hotel. We really enjoyed the club lounge with a special mention for Jayden (who is an outstanding staff to have on the team). The concept of having a meal together with the cocktails is great and provides a very classy atmosphere. We also had an excellent experience with Jube Wong the concierge because we had important documents to send abroad and he helped us a lot. The food is excellent with a special mention for the French bread (baguette) and the pastries. The swimming pool and the spa area are relatively spacious and even with many guests it remained enjoyable

Dear Sebastien G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great service, wonderful amenities

Customer review rating 4.6/5

Garrett Couples - 02/10/2020 Confirmed reviews ALL

This is a very nice hotel, the staff was professional and helpful. The breakfast, afternoon tea and happy hour were all exquisite. I will be staying here again in the future. I would recommend this hotel to everyone.

Dear Garrett, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

good stay and quality service

Customer review rating 4.6/5

Anonymous Business - 22/09/2020 Confirmed reviews ALL

I received warm welcome from 阿雅 and 马克upon arrival; they provided clear guidance and a nice welcome fruit plate.

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

GooD Service, will return again

Customer review rating 4.6/5

James T. Business - 19/09/2020 Confirmed reviews ALL

I choose Sunrich as my Most favorite hotel in GZ this year for 3 reasons. French style room, good welcome gifts, and warm reception. I like executive lounge services, everyone there is so kind and make me feel at home. Thanks to Angel Xu and your great colleagues.

Dear James T., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good! Love it!!!!!

Customer review rating 4.6/5

S.f. Families - 31/08/2020 Confirmed reviews ALL

This is our 4th time staying at Sofitel. It has always been so pleasant! Very good management, training at all hotel staff. 1. The front desk people even worked more efficient than before and smiled every more than before! 2. The buffet breakfast has always been so great and gotten even better! Loved the pastry, the salad choice, and big variety of food choices for Chinese and westerners. 3. The swimming pool is very clean and well maintained. The staff were very very nice, thoughtful and attentive to customer's needs. They actively checked the guest's need and offered help -- for example, helping an erderly to enter/exit the pool and escort him to the changing room, etc. 4. Sofitel's location is also what I like. Traffice flow is very good in this area and parking is convenient. I hope it stays the same quality in future as we will always choose Sofitel over any other 5-star whenever we come to Guangzhou 5. The concierge are also very helpful! 6. The rooms are very clean. Air Con is very silent, bed is super comfortable! You can even ask for your pillow type! Such thoughtful hotel! Great management team! Thank you very much! We will come back again! Keep it up!!! Cheers! L.

Dear S.F., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka L. Director of Guest Experience Sofitel Guangzhou Sunrich

GOOD

Customer review rating 4.6/5

贺. Families - 28/08/2020 Confirmed reviews ALL

IT THE FIRST TIME WE LIVE HERE. ALL OF OUR FAMILY MEMBERS TOTALLY AGREED THAT THIS HOTEL IS THE RIGHT HOTEL WE CHOOSED, WE HOPE WE CAN BACK HERE IN FUTURE.

Dear 贺., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Really Friendly & Welcoming Hotel

Customer review rating 4.6/5

F. Solo - 19/08/2020 Confirmed reviews ALL

Every staff member were professional & super friendly. I needed help with finding a location & the staff efforts were above and beyond. The room was lovely and well maintained. I took breakfast every morning & the choices were excellent. And again, the staff were attentive & polite

Dear F., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Wonderful and comfortable

Customer review rating 4.6/5

Jiapeng X. Families - 15/08/2020 Confirmed reviews ALL

Keep going

Dear Jiapeng X., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Excellent room - superb breakfast

Customer review rating 4.6/5

Lisa P. Solo - 21/07/2020 Confirmed reviews ALL

The room was excellent with a beautiful big bath . The breakfast was delicious and the coffee superb. Only gripe - the nuts in the mini bar were a bit pricey.

Dear Lisa P., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good

Customer review rating 4.6/5

Anonymous Friends - 15/07/2020 Confirmed reviews ALL

Good

Very good experience

TripAdvisor rating 5.0/5

380242150 Business - 14/07/2020 TripAdvisor review

The entire team here is very considerate and hospitable during the stay. The service is seamless and welcoming. I really enjoyed spending time at the executive lounge. The team there made me feel at home all the time

Dear Guest, Bonjour! Thank you for your great words, which have been shared with the hotel entire team. We appreciate that you took some of your time to provide us your feedback on TripAdvisor, and we await the pleasure to welcome you back very soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Friendly and considerate staff with great facilities

Customer review rating 4.6/5

B J. Business - 13/07/2020 Confirmed reviews ALL

I stayed in Sofitel Guangzhou for an extensive period, and it has been a very pleasant experience from the check-in process to using the wellness facilities. The customer relationship team made sure that check-in/out was easy and smooth, and they always bring welcome gifts to the room due to my membership level with the hotel group. The Executive lounge was also a highlight of the stay, which made the experience even better. The team there showed great hospitality and flexibility during my stay.

Dear B J., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Magical stay!

Customer review rating 4.6/5

Carmen Couples - 12/07/2020 Confirmed reviews ALL

My fiancé and I were due to get married this weekend however, it was not able to happen due to the virus. We decided to therefore spend the weekend at Sofitel. The staff went out their way to make it special by having the room very romantic with swans, rose petals and even a cake in the evening. We had a great time! Thank you so much to all the staff who made it so special.

Dear Carmen, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Great hospitality, excellent location.

Customer review rating 4.6/5

Rosseau P. Couples - 11/07/2020 Confirmed reviews ALL

We had a great stay at sofitel Guangzhou. It was our first anniversary and we were really treated well by the staff and management. We will definitely choose to stay at sofitel again. Thank you.

Dear Rosseau p., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to invite you to visit our official website www.all.accor.com for your next visit us, and you may also email our Reservation h6… to directly book our hotel. We hope to have an opportunity to take care of you since the beginning of your journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Good stay

Customer review rating 4.6/5

Koci Couples - 26/01/2020 Confirmed reviews ALL

Have a nice stay with my girlfriend. Especially thanks for 阿雅, who was preparing the birthday flowers for us.

Dear Koci, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Amazing luxury

TripAdvisor rating 5.0/5

Lesley F Family - 19/01/2020 TripAdvisor review

I would love to go back!! The most luxurious hotel I stayed in. Very spacious. Everything is just the best - the hotel interiors, the restaurants and the staff. Special thanks to Penny at concierge who was very helpful and friendly to our family. It's a beautiful place to come back to after a day out.

Dear Lesley F, Bonjour! Thank you for taking the time to review our hotel on TripAdvisor. It is our privilege to give a pleasant stay to each of our guests. Your special mention to Guest Relation Penny Peng is definitely an encouragement to her and the entire team to continuously make more unforgettable memories to every guest staying with us. We are glad to know you will return and we await the pleasure to welcome you back soon. Thanks and regards Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Nice Hotel & great service

Customer review rating 4.6/5

Ms. W. Solo - 17/01/2020 Confirmed reviews ALL

Thank you for the great service ,providing delicious foods, executive team staffs are friendly, helpful which give me a deep impression for everything you done. Here,I specially thanks you and your staff - Mr. Jayden Ma and housekeeper has found My “Octopus card” in the room after I checked out and arranged for the courier company to send it back to me immediately.

Dear Ms. W., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also take this opportunity to ask you a favour : would you be so kind to write a review on TripAdvisor for us?TripAdvisor is the world’s largest travel site, helping over 60 million visitors every month plan the perfect trip. Please click the link as below to start your review of Sofitel Guangzhou Sunrich, https://www.tripadvisor.com/Hotel_Review-g298555-d19…-Reviews-Sofitel_Guangzhou_Sunrich-Guangzhou_Guangdong.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Pleasant and excellent service

Customer review rating 4.6/5

Andy K. Business - 09/01/2020 Confirmed reviews ALL

Stayed at the hotel from 1st Jan 2020 to 5th Jan 2020. The great experience starts the moment I stepped foot into the hotel with the check in staff leading me to Club Millesime for a personalised check in. The staff did their best to accommodate my request and they did a great job in making me feel welcomed and recognised. I would like to specially commend Mr. Jayden Ma, stationed at Club Millesime, for his excellent service provided during our stay. His attention to details resulted in a very personalised experience for my business associates and I during our stay. Sofitel Guangzhou Sunrich will be my hotel of choice on my next trip. Thank you and keep up the good job!

Dear Andy K., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our Club Millesime team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your constructive feedback to our restaurant and bar service. We are sorry that we cannot meet your expectation and please allow us to express our apologies. Your kind advice have been shared with our relevant department heads, and we are now making the appropriate corrections to the areas that you have noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

Very good and pleasant stay

Customer review rating 4.6/5

Lawrence C. Friends - 04/01/2020 Confirmed reviews ALL

It was good. The only issue I encountered is the lukewarm food and soup during happy hour

Dear Lawrence c., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback. Your comments have been shared with our team. It is sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your constructive feedback to foods offering Apero Chic - Sofitel Happy Hour at Club Millesime. Your kind advice has been shared with our Executive Chef and now he is following up with his Culinary team and reviewing the menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich

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