Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,147 reviews

ALLSAFE approved hotel

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Grand Mercure The Hills Lodge
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+ 23 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154 castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Congress centre

  • Castle Grand Centre 3.5 km / 2.17 mi
  • Castle Hill RSL 2.5 km / 1.55 mi
  • Hillsong Church 2.0 km / 1.24 mi
  • Homebush Park 18.0 km / 11.19 mi
Congress centre

Your meetings and events

With it's 4 meeting and conference rooms, the Grand Mercure Hills Lodge offers high speed wi-fi and natural lighting throughout all function rooms. Catering for 10-200 people. Our professional conference planners cover every detail.

Room descriptions and layouts

4 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 5
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Non contractual photo

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,147 reviews

tripadvisor

TripAdvisor Rating 4.5/5

613 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

A lovely staycation

Customer review rating 5.0/5

Jan Couples - 20/02/2021 Confirmed reviews ALL

Check in was smooth and Cheerful and our request to be given a different room (the one initially assigned to us had a strong newly-installed-carpet smell) was promptly addressed. The place is charming as it is well kept that even our 10-yr-old appreciated. We live in the area and we have always been curious so we decided to give it a go and we were not disappointed. We will be back!

Beautiful hotel

Customer review rating 4.5/5

Mary Families - 18/02/2021 Confirmed reviews ALL

Such a beautiful hotel and the staff were fantastic so accommodating... Thank you so much

Another Good Stay

Customer review rating 4.0/5

Stephen J. P. Couples - 17/02/2021 Confirmed reviews ALL

We stayed on a week night. Reception was friendly. Underground car parking easy with lift access to rooms. Rooms clean and comfortable. I would say breakfast was ok but food offering was fairly boring.

Customer review rating 5.0/5

Anonymous Solo - 13/02/2021 Confirmed reviews ALL

Great relaxing stay. Would’ve like the room service menu to have more options

Pleasant Stay

TripAdvisor rating 4.0/5

chion_leung Business - 12/02/2021 TripAdvisor review

As usual, I received warm hospitality during my stay this time. I have stayed in this hotel for over 13 years & I have never been disappointed. Their free shuttle bus service to my office is also a big plus.

well located great service

Customer review rating 5.0/5

Liz Business - 11/02/2021 Confirmed reviews ALL

always clean and comfortable, staff go out of their way to help

Home away from home

Customer review rating 5.0/5

Elise Families - 03/02/2021 Confirmed reviews ALL

Relaxing

Excellent

Customer review rating 5.0/5

Robert R. Couples - 31/01/2021 Confirmed reviews ALL

Staff very obliging, friendly and helpful. Comfortable room, clean and well situated

Great staycation

Customer review rating 5.0/5

Cel Friends - 30/01/2021 Confirmed reviews ALL

Awesome venue n accommodate for wedding

Stay one night

TripAdvisor rating 3.0/5

succyone 29/01/2021 TripAdvisor review

The room is comfortable there was no water on arrival, good location. The restaurant was not open but easy to call for delivery, close to everything, close to activities for kids. Bed comfortable we had a very comfortable night.

Always delivers more than expected

Customer review rating 5.0/5

Smdale Business - 25/01/2021 Confirmed reviews ALL

Whenever we require hotel accommodation in The Hills this is the only hotel we will choose. The staff are brilliant, they go above and beyond every single time. Every detail is considered and the restaurant is particularly good.

Very nice stay

Customer review rating 5.0/5

Jeff T. Couples - 24/01/2021 Confirmed reviews ALL

Excellent service and friendly staff

Good stay

Customer review rating 4.5/5

Anonymous Solo - 22/01/2021 Confirmed reviews ALL

I enjoyed my stay ; the hotel , my room was spotless, comfortable and quiet . Fortunately I brought a shower cap with me as there was not one supplied . Quality of room service dinner was good . Nobles restaurant was comfortable and my breafast was enjoyable and my requests were accommodated . However , the " background" music was awful , too loud and an endless tape of , ( apparently Shania Twain ,) . I don't like country and western with a whining woman singing . I explained politely to staff that when one is alone , the music is not "background" music and one cannot converse etc when alone . I spoke to Cheryl as I was leaving , who had arranged a function for me in August last year and she immediately changed the music to quieter , gentle and more sophisticated music . Sounds trivial but it is not .

Great location, very quiet and peaceful, lovely gardens and a nice general atmosphere in the hotel.

Customer review rating 5.0/5

Anonymous Families - 21/01/2021 Confirmed reviews ALL

We thoroughly enjoyed our brief stay to visit family in the area. We found the staff friendly and helpful, our room was spacious and very comfortable. The breakfast was great, lots of variety and a generous helping! The grounds were kept very well, very nice gardens and trees, it was nice to enjoy the courtyard and pool area.

Relaxed atmosphere in pleasant setting.

Customer review rating 4.5/5

Marie H. Business - 20/01/2021 Confirmed reviews ALL

As a local we have been talking for years about staying at the hotel and due to Covid19 restrictions on travel thought we would take the opportunity to book. The positive impressions we had of the hotel over the years certainly were true. The rooms and decor were lovely and the pool is gorgeous. Mostly wanted to thank the staff they are all very professional and experienced.

Great stay

Customer review rating 5.0/5

Kirk F. Couples - 19/01/2021 Confirmed reviews ALL

We were celebrating our anniversary, we had a great dinner and stay at the lodge. All the staff were very polite and accomodating

Staff were great as always

Customer review rating 5.0/5

Wayne M. Business - 17/01/2021 Confirmed reviews ALL

Good meeting well catered for.

Excellent customer service . Relaxing stay

Customer review rating 5.0/5

Suzanne Friends - 11/01/2021 Confirmed reviews ALL

I stay at hills lodge frequently when i need a time out to relax and i wouldn't go anywhere else. From the beds that you get the best goodnights rest in to the excellent customer service from the moment you walk in makes the stay always one to remember. Will definitely be returning sooner rather than later!

Clean, room spacious & quiet

Customer review rating 4.0/5

Rebecca Families - 11/01/2021 Confirmed reviews ALL

The queen bed could have been a little more comfortable it had a lean to the right when both of us slept on it.

Dear Rebecca, We very much appreciate your comments regarding your stay at The Hills Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I sincerely apologise about the bed and very glad you have mentioned this point, it turned out that on one side of the bed the legs had worked their way loose and had almost broken off. Thank you again for sharing your experience, and hope to welcome you again soon. Please let us know when you would next like to come and we will offer you a 50% discount off a night. Sincerely, Malcolm Mathie General Manager The Hills Lodge Grand Mercure

Convenient stay,good value food menu , large upgrade room ,

Customer review rating 5.0/5

John A. M. M. Couples - 10/01/2021 Confirmed reviews ALL

We needed a location close to our retirement village for 2 nights to celebrate our 50 th Wedding Anniversary .

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