Grand Mercure The Hills Lodge 4.5 stars

Customer review rating 4.6/5 3,019 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure The Hills Lodge
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+ 23 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
(Corner Windsor Rd)
2154
castle hill
australia

Tel: +61296803800

Fax: (+61)2/98991182

Check-in from 14h00

Check out up to 11h00

  • PARRAMATTA :  NORTH PARRAMATTA

  • WINDSOR ROAD :  601 NORWEST

  • SEVEN HILLS :  WEST SEVEN HILLS

  • By plane

    KINGSFORD SMITH At 40km / 24.86 miles - Shuttle paying

GPS :-33.730104, 150.973204

Congress centre

  • Castle Grand Centre 3.5 km / 2.17 mi
  • Castle Hill RSL 2.5 km / 1.55 mi
  • Hillsong Church 2.0 km / 1.24 mi
  • Homebush Park 18.0 km / 11.19 mi
Congress centre

Your meetings and events

With it's 4 meeting and conference rooms, the Grand Mercure Hills Lodge offers high speed wi-fi and natural lighting throughout all function rooms. Catering for 10-200 people. Our professional conference planners cover every detail.

meeting rooms

From 1 to 200 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 5
  • Area: From 32 / 344 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone
  • Mini Bar

Superior Room 1 Queen Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NOBLES RESTAURANT

Type of cuisine: International

Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOBLES BAR

Non contractual photo

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,019 reviews

tripadvisor

TripAdvisor Rating 4.5/5

604 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Service

Customer review rating 4.6/5

Tahlia Couples - 30/07/2020 Confirmed reviews ALL

We were very impressed with the service and courtesy of all staff we came into contact with. The professionalism during a crazy time was fantastic.

always outstanding accommodation

Customer review rating 4.6/5

Michele M. Couples - 29/07/2020 Confirmed reviews ALL

It is our treat to stay at the Hills Lodge

Goodnight

Customer review rating 4.6/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

Easy to check in. PleasNt receptionist (if this was her title). The walk to the room was a little hazardous due to the changes in height of the route. You need to add some paint to indicate these subtle changes for people like me who have mobility issues.

Clean, cheerful, helpful.

Customer review rating 4.6/5

Anonymous Families - 26/07/2020 Confirmed reviews ALL

Lovely, friendly, helpful staff. COVID health regulations adhered to. Clean room.

Well located

Customer review rating 4.6/5

Wayne M. Business - 25/07/2020 Confirmed reviews ALL

Great service. Excellent venue for our meetings

Customer review rating 4.6/5

Samantha B. Couples - 20/07/2020 Confirmed reviews ALL

Just like home away from home. Beautiful. Room service was excellent - food hot and delicious. All staff from front desk to cleaners all excellent. Could you please pass on to all staff our sincere gratitude.

Great Stay

Customer review rating 4.6/5

Leszek M. Couples - 19/07/2020 Confirmed reviews ALL

As always, the Hills Lodge gave us a relaxing stay.

top notch service and accommodation

Customer review rating 4.6/5

David Solo - 15/07/2020 Confirmed reviews ALL

We needed short term lodgings between sale of our house and moving to our apartment – a total of 64 nights, as it transpired. The Hills Lodge has been well known to us for the many years we have lived in close proximity and we have attended many functions there. On finding, after enquiry, that a small (2 room) suite was available to suit our dates, at a rate we could sustain, we made a booking. On entry we the discovered the amazing staff culture of impeccable customer service, ranging from Malcolm (Gen Manager) to the housekeeping staff, receptionists, restaurant staff – indeed, any member of staff we encountered. Nothing was too much trouble – for anyone. We have been singing their praises to all and sundry. If the occasion ever arises where friends are seeking advice on local accommodation we will send them straight to the Hills Lodge.

Excellent location for us to stay whilst waiting for our new unit at Gracewood Kellyville , only a few km away. In house dining is superb .

Customer review rating 4.6/5

Anonymous Couples - 15/07/2020 Confirmed reviews ALL

A very convenient place to stay ,close to Norwest , with excellent meals available , and very spacious modern rooms to cater for a lot of suitcases if required . All of the staff provided friendly and efficient service whilst we were there. We will be returning to their restaurant in the future .

Kodak in Castle H.

Customer review rating 4.6/5

Kodak I. C. H. Couples - 14/07/2020 Confirmed reviews ALL

The Hills Lodge Grand Mercure Castle H. provides a most enjoyable stay for Singles, Couples, Families, Friends and those working near by. All staff are most efficient, friendly and helpful. Meals are delightful, loved the quality Dinners and freshly made breakfast. Rooms are very generous in size, mine was quiet and so clean and comfortable, as all my stays are at this Hotel. Only a short drive to many shopping areas. This Hotel will not disappoint, have stayed here over many years and will continue to. Enjoy, KODAK

Not clean, dirty staff were nice though

Customer review rating 4.6/5

Guest Couples - 13/07/2020 Confirmed reviews ALL

Found hair on bed on multiple places including pillows and bedsheet. Dusty room, feel quite old, only positive was staff was nice and polite.

Comfortable, great service and food

Customer review rating 4.6/5

Nicole Couples - 12/07/2020 Confirmed reviews ALL

The staff are incredible. All clean. Food was great.

Good stay

Customer review rating 4.6/5

Anonymous Solo - 09/07/2020 Confirmed reviews ALL

Staff goof

Good experience in the same place we were married 31 years ago

Customer review rating 4.6/5

Tony D. Couples - 09/07/2020 Confirmed reviews ALL

nice welcome & meal and a lovely room. Thank you to the Assistance Manager ( lovely lady forgot her name ) for the nice bottle of wine

Awesome Stay

TripAdvisor rating 4.5/5

julesmm 07/07/2020 TripAdvisor review

Stayed in a refurnished room, the little touches in this hotel are just beautiful 2 luggage racks for suitcases roomy room comfortable beds dinner in front of a fire place this place just excells along with free security parking in Sydney

Our home from home

Customer review rating 4.6/5

Phill Couples - 06/07/2020 Confirmed reviews ALL

We’ve been staying at the lodge for years. We even had our son’s wedding breakfast there years ago. It is always reliable. Friendly staff and spotless rooms. Will continue to recommend it to friends and family.

Customer review rating 4.6/5

Anonymous Couples - 05/07/2020 Confirmed reviews ALL

The service at the bar was not very inviting. There was no foxtel in our room like it said. Wasnt a very pleasant stay im sorry. For the first time as a loyal accor customer i was charged a late check out fee the first time in 6 years. And the first bad experience.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Grand Mercure The Hills Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures by retraining our new team member, whilst she was trying to be diligent, she had not thought outside the square, as it was only 1pm and we are not very busy. In goodwill this charge has since been credited to you. We are sorry that the Foxtel has not been reinstated as yet, but financially it is cost prohibitive at this stage until business picks up. I would appreciate any further feedback you could provide regarding the bar service or lack of so I can improve future guest experiences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Malcolm Mathie General Manager The Hills Lodge Grand Mercure

always great

TripAdvisor rating 4.5/5

W6549LRlizw Business - 29/06/2020 TripAdvisor review

I frequently stay at the Hills Lodge for work, it is always a great venue with friendly, efficient and very helpful staff, nothing is ever an issue. in the current COVID climate it is a clean and safe place to stay when in Sydney

Great stay ....wonderful staff, friendly and professional.

Customer review rating 4.6/5

Karon Couples - 28/06/2020 Confirmed reviews ALL

We had an extended stay due to circumstances at the time ,it was like being at home with family. All the staff were very friendly and looked after us very well.

Thanks for a great weekend

Customer review rating 4.6/5

Susan Families - 23/06/2020 Confirmed reviews ALL

Chose this place for high tea with the fam and due to the central location for people from the central and south coasts that was convenient for my 89 year old dad to drive to, we stayed Friday night and enjoyed a lovely night plus dinner- the staff were super nice and we will be back!!

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