Grand Mercure The Hills Lodge

Grand Mercure The Hills Lodge 4.5 stars

Customer review rating (ALL Rating) 4.7/5 737 reviews

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ALLSAFE approved hotel

Hotel location

Grand Mercure The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd

GPS:-33.730104, 150.973204

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Chef Ryan Goetzke has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Your meetings and events

With it's 4 meeting and conference rooms, the Grand Mercure Hills Lodge offers high speed wi-fi and natural lighting throughout all function rooms. Catering for 10-200 people. Our professional conference planners cover every detail.

Room descriptions and layouts

meeting rooms

From 1 to 200 


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Our accommodation(s)

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  737 reviews

TripAdvisor Rating  4.5/5  622 reviews

Wonderful stay

Customer review rating 4.5/5

Narissa H. Solo - Confirmed reviews ALL

I used to live in the Hills area and drove past every day. I had been to a wedding in the function rooms almost 30 years ago but had no reason to call in since. On a holiday visiting friends and had a dental appointment nearby...and an Accor Stay voucher! I would not have thought to stay and was wonderfully surprised and a lovely treat. Thank you!!


Customer review rating 4.5/5

Maryanne C. Families - Confirmed reviews ALL

Professional and very friendly.

Good stay

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

Always a pleasant stay, friendly staff, clean big rooms and good facilities

Enjoyed our stay here, but there’s always room for improvement

Customer review rating 3.5/5

Fkumi Families - Confirmed reviews ALL

We enjoyed our stay at the Grand Mercure The Hills. Our first encounter with staff at the front desk was really positive and we appreciated the warm welcome, after an early morning flight from Melbourne. The carpet in our room was wet and we were promptly moved to another room, without any issues. We had to ask for extra towels and toilet paper a couple of times, as we were not provided enough, but a quick call to front desk and this was rectified. The staff, service and food at the restaurant and room service was good, however at dinner service, the barman broke the cork into our wine bottle and served the wine with cork pieces in the glasses and half the cork in the bottle. We asked for a replacement, however, the waitress decanted and strained said pieces out of the wine, which we were satisfied with and actually made the wine taste better. The room service food could have done with more seasoning and when we ordered on a Saturday night, it took longer and there seemed to be some elements lacking, that were there, when we previously ordered. Having pool towels is a nice touch and we made use of the pool, during our stay. The guest laundry is also good, although a little pricey, especially for those who are staying longer. We made use of the Anytime Fitness gym, next door and enjoyed having access to a well equipped gym. The location is also very close to all amenities, Castle Towers, Zone Bowling, Marshmallow Kids Cafe, Lollipops Playland, Chemist Warehouse, Bunnings. The hotel itself is very clean and tidy. Ample parking undercover and outside. The rooms feel clean and tidy, water pressure in the shower is good, room amenities are good, nice comfortable beds and pillows and our daughter enjoyed the little packs of Arnotts biscuits. Each room has air con, but we could also opened our windows to let in some fresh air, although, one of our window screens was missing and one fell off, when we opened the window, one time. We forgot to advise front desk, as my husband said he could reattach easily. Overall we really enjoyed our stay at the hotel. It has a nice country club vibe to it, but without the snobbery. It’s warm and welcoming and all of the staff members we encountered, were the same. We look forward to coming back again soon. Thank you.

Great location and friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I always select this property when travelling, it is well located and staff are friendly. Food at restaurant is also an added bonus. Maybe a room on ground level would be better next time ;)

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Other web-users rate our hotel

  • 157 reviews 9/10 Location
  • 445 reviews 8.5/10 Room
  • 548 reviews 8.7/10 Service
  • 5 reviews 4.3/10 WiFi
  • 238 reviews 6.2/10 Food
  • 219 reviews 8.3/10 Comfort
  • 173 reviews 8.6/10 Cleanliness
  • 148 reviews 8.9/10 Amenities

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