Hotel - Grand Mercure The Hills Lodge
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure The Hills Lodge

4.5/5 596 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 05:30 - 23:00
    • Opening hours : Week-end 06:00 - 23:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Castle Grand Centre3.5 km / 2.17 mi Castle Hill RSL2.5 km / 1.55 mi Hillsong Church2 km / 1.24 mi Homebush Park18 km / 11.19 mi

Your meetings and events

With it's 4 meeting and conference rooms, the Grand Mercure Hills Lodge offers high speed wi-fi and natural lighting throughout all function rooms. Catering for 10-200 people. Our professional conference planners cover every detail.

Grand Mercure The Hills Lodge Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 38 m2 3 m 25 12 16 12 20
YORK 45 m2 2 m 35 16 18 16 20
LIBRARY 80 m2 2 m 60 28 24 30 50
ESTATE ROOM 182 m2 2 m 200 70 60 80 145
    • Screen
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer a variety of rooms starting with our Deluxe & Twin Share, with Disabled access rooms. We also have some self contained Suites, as well as several Superior Rooms & Suites.

  • 97 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 19 family rooms
  • 9 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 2,955 reviews

Our guest reviews for
Grand Mercure The Hills Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 596 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tania S. Families - 12/02/2020 Confirmed reviews ALL
« Fantastic service, lovely room, great rate »

The staff couldn’t be more genuinely helpful, which made our stay such a memorable one. The bed and air conditioning was perfect, the room size large and the little extras such as the drink vouchers were a lovely touch. We will be back.

Anonymous Business - 12/02/2020 Confirmed reviews ALL
« So comfortable. »

It is always so comfortable to stay with you. The staff are considerate, and the rooms are lovely.

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Great customer service! In particular, shuttle driver (Vince).

Anonymous Couples - 11/02/2020 Confirmed reviews ALL
« Very pleasant lovely room »

Very happy. Excellent undet cover parking

Dd Families - 11/02/2020 Confirmed reviews ALL
« Nice place »

We had a nice stay at the hotel. I liked the underground parking - particularly useful as it poured all weekend. I didn't like the change in level between the bathroom and the carpet. I bumped my foot twice in the same place. (room 53) I liked the king size bed, the single bed, the desk, tv. My son found the sofa bed very uncomfortable and did not sleep much. I found the decor a bit drab. For the price and the prestige factor of the hotel I expected it to be a bit nicer. I was surprised you had to pay to go to the gym. I like the idea of the free drink. Unfortunately I didn't have time to use the voucher.

Zanzie Business - 10/02/2020 Confirmed reviews ALL
« Comfort and very clean. »

Very welcoming office staff. Found a room the was quite.

Christine C. Couples - 09/02/2020 Confirmed reviews ALL
« Comfortable Stay »

I chose the Grand Mercure Hills Lodge as it was a convenient stopover for the night on our way home from Canberra to Newcastle and having stayed there last year liked it. It is quiet, well set out and the outlook is pleasant, the rooms spacious & comfortable.

Amber H. Families - 08/02/2020 Confirmed reviews ALL
« Fantastic! »

We had a wonderful stay. Staff went above and beyond to ensure my son was safe and his food allergies were considered in everything we did. They ensured the mini bar in the room had no peanut products, which was promised when I booked. The restaurant informed me of dishes that would not be appropriate and which ones were safe. Everything was written on the docket. The breakfast buffet was not an option and cooking for my son was easy. It was a delight to stay and I will definitely stay again.

Peter K. Business - 07/02/2020 Confirmed reviews ALL
« Like the team and the hotel »

Always enjoyable

Katie Business - 06/02/2020 Confirmed reviews ALL
« Great place for a conference »

We had an offsite conference at The Hills Lodge over two days - great venue, great space and great food. Only issue was with the dietary requirements - we'd planned the menu and it was advised that food would go out with signs however this needed to be followed up as it wasn't done so people with dietary requirements needed to wait 30 minutes longer for their food.

Connie Couples - 05/02/2020 Confirmed reviews ALL
« very welcoming »

lovely, its just a shame you don't get free chocolates.

Anonymous Couples - 05/02/2020 Confirmed reviews ALL
« Enjoyable experience »

Pleasant stay, with dedicated staff.

Sadie M. Couples - 04/02/2020 Confirmed reviews ALL
« Very good & comfortable stay. »

We enjoyed the most comfortable bed & pillows. Also the breakfast had a good variety on offer & the service & assistance provided by John in the breakfast room was terrific. Have stayed here before & would come again.

Tony P. Business - 03/02/2020 Confirmed reviews ALL

Enjoyed the pool

Steven M. Couples - 03/02/2020 Confirmed reviews ALL
« All very good with two "buts"!! »

1. See comments further over re the awful music played in the dining room during breakfast. 2. The female staff member assigned to our private booking of the mini conference/dining room was very argument. However, the lass, who's name I have forgotten....(she hails from Colombia, South America), had only a secondary grasp of English. It was nigh on impossible to understand what she said when she spoke of "Today's Specials".

Terence Business - 02/02/2020 Confirmed reviews ALL
« Very suitable accomodation for business travellers. »

Late Check in appreciated

Wendy C. Couples - 31/01/2020 Confirmed reviews ALL
« Castle Hill »

The Hills Lodge is ideally situated, along with the standard of service you receive make your stay enjoyable. Staff are always helpful and obliging to your very need.

Ron R. Business - 30/01/2020 Confirmed reviews ALL

Just a one night stay to complete some appointments Convenient and great staff are what makes Hills Lodge

Tareq R. Couples - 30/01/2020 Confirmed reviews ALL
« Feels like a nice boutique hotel. »

The hotel has a country feel. Excellent staff, decent restaurant, comfortable rooms...list goes on and on!

Shay Families - 30/01/2020 Confirmed reviews ALL
« Good overnight stay »

Good overnight stay. Easy outdoor parking for our 4WD. Noisy at times. We were in a bottom room and could hear people running and walking above us. Took awhile to check out as no one was available.

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