Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,214 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

AMEX MALAYSIA0.3 km / 0.19 mi EXXON MOBIL0.6 km / 0.37 mi STANDARD CHARTERED BANK1 km / 0.62 mi
CITICORP1 km / 0.62 mi PETRONAS1 km / 0.62 mi

Congress centre

KL CONVENTION CENTRE0.35 km / 0.22 mi PWTC6 km / 3.73 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Kuala Lumpur City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SILVER ROOM 33 m2 2 m 20 0 10 12 10
GOLD ROOM 34 m2 2 m 20 0 10 12 10
COPPER ROOM 60 m2 2 m 40 0 25 20 30
PLATINUM 1 93 m2 3 m 60 25 20 50 60
PLATINUM 2 139 m2 3 m 130 30 30 70 100
PLATINUM BALLROOM 232 m2 3 m 250 50 60 130 150
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 302 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 ALL Rating 4,273 reviews

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,214 reviews
Aziz Business - 20/02/2020 Confirmed reviews ALL
« Well located »

First time stay there and I'm happy.

Andrea Friends - 19/02/2020 Confirmed reviews ALL
« Good »

Room very good, area of the hotel perfect, did not like some details from the hotel.

Peter W. Solo - 19/02/2020 Confirmed reviews ALL
« exelent Position »

The staff at the Hotel very friendly and helpful ,nearly everything is close to walking distance, as you had to leave the Room by 11 AM : my plan was going at 8: 10 , the Hotel let me stay till 5 PM at the room .I liked it .

Dr L. Families - 18/02/2020 Confirmed reviews ALL
« Well located. »

The stay is good but the buffet breakfast is terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr L. S., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Anonymous Solo - 16/02/2020 Confirmed reviews ALL
« Good location, nice rooms after renovation! »

Excellent staff and perfect starpoint for anything in KL!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helge H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

David Couples - 08/02/2020 Confirmed reviews ALL
« Even better with the renovations »

We have stayed four times now and the staff are always super friendly. The newly renovated rooms are superb and th bed was the most comfortable if our entire trip. Free and reliable internet topped off a great stay. CYA next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Rachmad Families - 07/02/2020 Confirmed reviews ALL
« Extremely satisfied »

Mr Emran Housekeeping Manager and FBM were very nice... they are very polite and ask your satisfaction. Location very close to shopping mall... rooms are newly renovated. Overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachmad G., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Sue Couples - 31/01/2020 Confirmed reviews ALL
« Great location »

Friendly & helpful staff

T. H. W. Friends - 31/01/2020 Confirmed reviews ALL
« Warmly welcomed »

Front desk staff very friendly and courteous especially Ms Magesh, the front desk manager. Buffet breakfast was far better than the last visit with changes to the menus. 2 coffee makers instead of previous only 1. Room cleanliness was perfect and well furnished. Keep it up. Definitely will be our choice of stay for all the rest of our trip to Kuala Lumpur.

L. K. L. Solo - 29/01/2020 Confirmed reviews ALL
« Well located. »

Friendly staff, Nice clean tidy room, good air conditioning control, great powerful shower. Negatives were that it would have been much cheaper to book through web..(trivago/traveloka/etc), The TV programmes surprisingly were generally ‘blurry’ , the basin hot water not balanced and dangerous to use as can get scaled, the sitting positioning of the WC is ridiculous!!!, mirror lighting is not bright enough, breakfast taste was just satisfactory and place very dim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khin L. L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team and we will work on every points for Improvements. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Anonymous Couples - 28/01/2020 Confirmed reviews ALL
« Well located »

Well located and no frills stay especially after the renovation done to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yin Nan L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Leslie S. Business - 26/01/2020 Confirmed reviews ALL
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie S. E., Thanks for your review and we hope you will return stay again after renovations complete next year. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Wesley D. Business - 25/01/2020 Confirmed reviews ALL
« Well located , excellent staff and good accommodation »

From the time i checked in till i checked out i had a good experience . Staff well trained and always willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wesley D., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Js Business - 24/01/2020 Confirmed reviews ALL
« good locatoon »

excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junn Shyong L., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Tony Couples - 23/01/2020 Confirmed reviews ALL
« Nice room, comfy bed »

The room is newly renovated, good bed and modern restroom. There is no bathtub in the bathroom, but shower area is nice and clean. Lobby and bar is partly under renovation. I went to the gym, it was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anantachai W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Fm K. Business - 23/01/2020 Confirmed reviews ALL
« Lousy location ,well renovated room »

I took 2 hours to go from SUNWAY region to your NOVOTEL located right in the middle of the downtown traffic jam. However I was well compensated by the variety of restaurants and shopping mall in Pavillion opposite the hotel. Morning breakfast acceptable but not fantastic. The lift were slow, needed upgraded mechanism ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fun Ming K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Sneha B. Business - 23/01/2020 Confirmed reviews ALL
« Convenient & Hassle Free »

I’ve stayed for two nights. I had a pleasant experience. There are a couple of issues though: when I ordered room service at night, the staff came at a pretty late hour asking me to pay up as the deposit got completed, which I did, but I’d rather prefer not be disturbed at late hours when I’m about to sleep and clear such dues when I’m about to check out. Also it would’ve been nice if swimwear was available at the hotel for either rent or purchase, I didn’t bring one with me and I couldn’t find a place nearby hotel where I could buy a swimwear to enjoy the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sneha B., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Ck C. Business - 22/01/2020 Confirmed reviews ALL
« clean and tidy »

Clean, tidy, well organised. it is under renovation, so many facilities suspended. look forward staying again when they are all finished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Kei C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Joan Business - 20/01/2020 Confirmed reviews ALL
« Good location and one of the best hotel experience »

The hotel had a good location, near lots of malls and attractions in kuala lumpur. The rooms are very nice, the bed is so inviting that it makes it hard for me to leave! The staff are outstanding as well. Very hospitable and warm to all guests. The overall hotel experience is superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan Denise R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Julian C. Business - 20/01/2020 Confirmed reviews ALL
« Satisfied but still have rooms to improve »

Nice hotel in prime area which is closed to shopping mall. Maybe it's due to renovation that only 2 elevators were available during our stay. Meanwhile, seems that the finishing in our rooms were not properly done as I could see the door stop at the bottom of the toilet door was falling and not in fixed position

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