Novotel Kuala Lumpur City Centre Hotel 4 stars

Customer review rating 3.8/5 4,313 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Kuala Lumpur City Centre
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Hotel extras

  • A short stroll from the KL Convention Centre

  • Spa with massage and treatment rooms

  • Outdoor pool and in-house virtual Golf Club

  • Walking distance to shopping facilities

  • City-centre parking facilities. Fee for in-house guests is RM5 per day throughout stay.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)

Hotel location

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450
kuala lumpur
malaysia

Tel: +60321470888

Fax: (+60)3/21470820

Check-in from 14h00

Check out up to 12h00

  • TRANSIT :  Raja Chulan

  • KLIA EXPRESS :  MONORAIL RAJA CHULAN

  • By plane

    AIRPORT At 60km / 37.28 miles

  • By plane

    KUALA LUMPUR At 60km / 37 miles

  • By car

    KLCC EXIT At 0.5km / 0.31 miles

  • By train

    KL SENTRAL At 7km / 4.35 miles

GPS :3.151229, 101.71252

Companies

  • AMEX MALAYSIA 0.3 km / 0.19 mi
  • CITICORP 1.0 km / 0.62 mi
  • EXXON MOBIL 0.6 km / 0.37 mi
  • PETRONAS 1.0 km / 0.62 mi
  • STANDARD CHARTERED BANK 1.0 km / 0.62 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

6 

meeting rooms

From 1 to 250 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Deluxe Room with 2 single Beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Business Desk
Rooms

Our restaurants and bars

SPIRAL LOBBY LOUNGE

Non contractual photo

Cocktails and beverages served in a relaxed and stylish atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,313 reviews

tripadvisor

TripAdvisor Rating 3.5/5

4,217 reviews

value for money and location

TripAdvisor rating 3.5/5

seeywong 06/07/2020 TripAdvisor review

I'm gold member but when I check in I didn't receive any welcome drink or welcome gift. My room package suppose include a dining voucher but the front desk told me that this offer already over ,anyway after I show her my booking detail then she manage to issue the voucher to me. Everything in the room is ok , comfortable bed, huge TV. Although the restaurant menu are limited but quality and price are acceptable.

Good stay

Customer review rating 3.8/5

Prof D. B. R. M. Solo - 25/03/2020 Confirmed reviews ALL

Staff are courteous and well behaved. Provided all the assistance and information requested.

Dear M. R., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good location & comfortable

Customer review rating 3.8/5

P. J. Business - 23/03/2020 Confirmed reviews ALL

It is a nice and comfortable hotel to stay be it for family or business trip

Dear Jin Leong P., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Good Stay

Customer review rating 3.8/5

Christian Solo - 20/03/2020 Confirmed reviews ALL

I enjoyed staying at the hotel despite the fact that the pool and some facilities were under renovation. I regret that there are no proper coffee facilities even in the Deluxe rooms. Nescafe powder is not coffee!

Dear Christian S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

perfect stay

Customer review rating 3.8/5

Anonymous Solo - 17/03/2020 Confirmed reviews ALL

after many visits i know many of your staff and they are truly efficient and good. the rooms are excellent after renovation and i am looking forward to the rest of the renovation to finish.

Dear Helge H., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

So so

Customer review rating 3.8/5

Guest Business - 11/03/2020 Confirmed reviews ALL

Table for the tea and coffee in the room is with tiny ants.

Dear Raden Y., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry to hear on your Unpleasant experience with us. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regard Ants Issue, our team had taking corrective action immediately with block the Room and work with Pest Control Team to do necessary action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

Centrally located and value for money stay

Customer review rating 3.8/5

G. R. Business - 10/03/2020 Confirmed reviews ALL

My hotel experience is great and the hotel is commendable. It is strategically located to the places where I conducted the meetings. The staff are very respectful and accommodating. It is located just in front of the Pavilion and few steps away from the bus stops that will connect you to different places in KL.

Dear R. G., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Location was very good and walking distance to Pavilion and KLCC.

Customer review rating 3.8/5

Al Business - 09/03/2020 Confirmed reviews ALL

Had a very awesome stay and the breakfast was very good. Chefs and Service staff was Tip-Top, Excellent.

Dear Muhamad Seruji A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Friendly peoples

Customer review rating 3.8/5

Camaro R. Business - 08/03/2020 Confirmed reviews ALL

Satisfied

Dear R.R. I., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Location wise very strategic

Customer review rating 3.8/5

A.r J. Business - 06/03/2020 Confirmed reviews ALL

Very well managed operations. Friendly and professional staff. Any issue or request immediately attended. Newly renovated rooms provide homely feeling. Restaurant menu not huge but the foods i tried were all A+ Only need to install door bells at room entrance.

Dear J. A., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

good stay

Customer review rating 3.8/5

Anonymous Couples - 05/03/2020 Confirmed reviews ALL

Very professional and polite staff. Hotel very clean, nice large rooms

Dear Noor B., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

NIce and new, great location. Love it!!

Customer review rating 3.8/5

Thanh N. Couples - 05/03/2020 Confirmed reviews ALL

Stayed for 3 nights in a brand new like room. Great service and friendly staff. Lovely and enjoyable stay.

Dear Thanh N., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Excellent location

Customer review rating 3.8/5

Eric S. Business - 04/03/2020 Confirmed reviews ALL

From check in with friendly staff to check out all good

Dear Eric S., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Good location, clean and comfy rooms.

Customer review rating 3.8/5

Ra Families - 29/02/2020 Confirmed reviews ALL

Very pleasant & relaxing stay. Friendly staff especially Sharieff ( concierge). The only negative was the breakfast. Quality and variety were slightly lacking.

Dear Rubina M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Good Customer Service!

Customer review rating 3.8/5

Spencer P. Business - 29/02/2020 Confirmed reviews ALL

The staff is helpful and courteous...

Dear Spencer P., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Showers Had very Low water pressure

Customer review rating 3.8/5

Vc Couples - 25/02/2020 Confirmed reviews ALL

Good location, rooms renovated pleasantly. Pillows too soft. Corridors and lift foyer aircon insufficient.

Dear Victor C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Room was big and clean but disappointed of the pool

Customer review rating 3.8/5

Mr. Y. Business - 25/02/2020 Confirmed reviews ALL

The room was quite spacious and comfy. The staffs are well mannered but I was so disappointed with the pool. It was under construction and couldn't use it. One of the biggest reasons I chose this hotel was because of the pool. So I wouldn't have booked if I knew about it.

Dear Nawata S., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry on your unpleasant experience on Swimming Pool Closure, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, our newly renovated swimming Pool will be ready by second week of April for better Guest Satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

The Location is ideal, by Pavillion and for anyone to pick you up using the back road.

Customer review rating 3.8/5

Silva K. Business - 23/02/2020 Confirmed reviews ALL

Well, I have missed all the facilities, but would like to comment for my room at least, no night light was a toughy, my wife keeps waking up every time I turn on the lights for restroom calls. There were no clocks in the room for me to look at night so I have to turn on my phone The Aircond I guess was not upgraded or changed as the sound of the blower was so loud, and also the ventilation fan in the toilet, so rooms upgrade is fine but the Aircond and Fan needs to be changed to make it quiet. TV channels, sorry I have to say are the worst. No CNN or BBC, no other Language Channels, so this is something so have to do something about. All others are excellent. Thank you

Dear Silva K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Good Location, easy connectivity and good food choices in nearby malls for the evening.

Customer review rating 3.8/5

Rahul Business - 22/02/2020 Confirmed reviews ALL

Overall a pleasant experience. Staff was courteous and helpful. Need to mention Mr. Das from the front office helped my colleague retrieve his lost baggage from the Grab Taxi by constantly following up with the Grab call center. We finally got the luggage. Apart from this, I would like some of the things that could be improved in the room - power sockets on the tea-maker and desk are kept low to the table which makes the cable bend unnecessarily. In the lift, the Ground floor button needs to be placed a little up and also highlighted --it's too low and not highlighted to read the details. Since there are no basement floors, it is OK since the GND button is the last one at the bottom. The card should be swipe type at the lift as sometimes we insert it wrongly (first few times). Indian food choice for breakfast was just limited to 1 item and as a vegetarian I had to eat fruits and this items only. Also the tables near the window were not getting cleared every now and then even at 7.10 AM in the morning. No one was available at the counter to help me with a veg soup/ Malaysian veg dish which I wanted to try. I had to wait sometime before someone from the kitchen came. Also the RED and GREEN indications for the non-veg and veg foods were not indicated in some of the Malaysian and Chinese dishes.

Dear {guest_first_name} M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Great value city hotel

Customer review rating 3.8/5

Andy Couples - 21/02/2020 Confirmed reviews ALL

Provided everything we wanted - spacious bedroom for good nights sleep, great breakfast and friendly staff. Good location in Golden Triangle area of city centre.

Dear Andy W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre
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