Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,208 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf practice facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

AMEX MALAYSIA0.3 km / 0.19 mi EXXON MOBIL0.6 km / 0.37 mi STANDARD CHARTERED BANK1 km / 0.62 mi
CITICORP1 km / 0.62 mi PETRONAS1 km / 0.62 mi

Congress centre

KL CONVENTION CENTRE0.35 km / 0.22 mi PWTC6 km / 3.73 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Kuala Lumpur City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SILVER ROOM 33 m2 2 m 20 0 10 12 10
GOLD ROOM 34 m2 2 m 20 0 10 12 10
COPPER ROOM 60 m2 2 m 40 0 25 20 30
PLATINUM 1 93 m2 3 m 60 25 20 50 60
PLATINUM 2 139 m2 3 m 130 30 30 70 100
PLATINUM BALLROOM 232 m2 3 m 250 50 60 130 150
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 302 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 ALL Rating 4,244 reviews

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,208 reviews
Joan Business - 20/01/2020 Confirmed reviews ALL
« Good location and one of the best hotel experience »

The hotel had a good location, near lots of malls and attractions in kuala lumpur. The rooms are very nice, the bed is so inviting that it makes it hard for me to leave! The staff are outstanding as well. Very hospitable and warm to all guests. The overall hotel experience is superb!

Julian C. Business - 20/01/2020 Confirmed reviews ALL
« Satisfied but still have rooms to improve »

Nice hotel in prime area which is closed to shopping mall. Maybe it's due to renovation that only 2 elevators were available during our stay. Meanwhile, seems that the finishing in our rooms were not properly done as I could see the door stop at the bottom of the toilet door was falling and not in fixed position

Stephanie C. Business - 19/01/2020 Confirmed reviews ALL
« Ms »

Nice Room

Amirul Business - 18/01/2020 Confirmed reviews ALL
« Just ok »

Just ok

Tomy J. Families - 14/01/2020 Confirmed reviews ALL
« Limitless Experience »

This was my 1 stay in here, everything was really awesome especially Restaurant team, feel so welcome

Jamalluddin B. J. Business - 13/01/2020 Confirmed reviews ALL
« This time round is less enjoyable. »

Stayed at room 2115, phone was working on the 8th, somehow it was not working on the 9th. Water for the shower was only hot and hottest. No Warm shower. Changed room to 2118 or 2216, phone was okay. shower did not have any heat, only ice cold shower. It took more than 30mins for the cold shower to slowly and gradually changed temperature. Used the phone near the lift to phone local courier, the phone quality was terrible. The quality is very bad, I could not even hear the other party clearly. The only reason we would and might come back is because of the Nepalese Concierge & the young indian lady over at receptionist whom they both remembered us when we first came last year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamalluddin j., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Firdaus Business - 13/01/2020 Confirmed reviews ALL

Really satisfied with room cleanliness, modern room decoration, wonderful KLCC view from room. Just felt little bit regret with small swimming pool which is not as what I'm expected.

Tamás K Couples - 12/01/2020 TripAdvisor review
« Great location »

This hotel has a great location, walking distance from the KLCC park and the petronas towers. the area has nice restaurants and bars. The hotel was recently renovated/being renovated. The rooms are good and spacious. The bed is big and really comfortable.I usually dont care about the TV in a hotel as i never switch them off but this was a huge new model and was possible to cast your phones content on it so we even watched some netflix in the evenings :) The breakfast is the usual hotel breakfast and was good. The stuff was also really helpful and nice. I recommend this hotel.

Nabeel K. Families - 11/01/2020 Confirmed reviews ALL
« Good place to stay in KLCC »

Had a good 2 nights stay with my family. Although the rooms are a little small, they are comfortable and well maintained. The staff is good, would like to mention Mr. Feroz, who was extremely courteous and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Nabeel K., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Hu… Families - 10/01/2020 Confirmed reviews ALL
« Good location, and great staff »

staff is friendly and helpful. it is near shopping mall and mrt station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dinh T., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Ida Couples - 09/01/2020 Confirmed reviews ALL
« The Best Service for Accor Hotels »

I always stay here while I am in Kuala Lumpur. Their service makes me come and come again. The staff are totally above the standards. Please keep the great staff there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamidah M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Couples - 08/01/2020 TripAdvisor review
« KL Shopping by the Footsteps »

The hotel was so nice so quiet and so clean. It is footsteps away to the shopping center of KL that made it very convenient and hassle-free. Pubs and restaurants are also very much accessible making our vacation a very memorable and fruitful one. Cheers to 2020!

Alex C. Families - 07/01/2020 Confirmed reviews ALL
« Everything was excellent »

Hospitality was very nice, very good location, room was spacious, the power of shower was very good. Helpfull conciergie and security. Breakfast was excellent. Worth for the price. Definitely will come back for the next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex C. Tadjusubki, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Che C. Families - 06/01/2020 Confirmed reviews ALL
« A wonderful year end and new year experience »

This is my 2nd time to go on vacation in Malaysia, and 2nd time to stay as well in Novotel Kuala Lumpur. Again, Novotel KL did not disappoint. From reservations team, to check-in, new year's eve buffet, morning F&B , housekeeping and check-out staff, we were really satisfied with the service and we felt very much welcome. Food and Amenities were also great. All were value for money. I guess we found our 2nd home in Kuala Lumpur, here at Novotel I

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherryl C., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Zhan Couples - 06/01/2020 Confirmed reviews ALL
« Good »

So far everything quite good, the only thing I want to mention is room make-up. Freezer left half can of beer inside when I check in. BTW I enjoy stay at this hotel.. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zhan W., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Terry M. Couples - 05/01/2020 Confirmed reviews ALL
« Fantastic new renovations »

We were given an upgrade to one of the newly renovated suites and it was just wonderful. Could not recommend the Novotel more highly. This hotel has the most lovely and helpful staff and it is in the best location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Manager Novotel Kuala Lumpur City Centre

Erica H. C. L. Friends - 05/01/2020 Confirmed reviews ALL

We had an excellent stay at ur hotel. Except that I have called up the front desk after I left. I noticed that the top part of the shower glass panel one part was detached. I don’t want anyone get hurt so ask them to send someone to fix it. Hope it has been done by now. It was room 2601. Other then that, room, staffs, locations are perfect. Definitely will go back again.

Anonymous Couples - 03/01/2020 Confirmed reviews ALL
« Wonderful stay at great location »

The location is great , walking distance under cover to all the most exciting places. The staff are very helpful and friendly. I would like to mention particularly your restaurant manager Mr Andy Soo is one of the most hardworking and provide personalised services to all the guests. The rooms are good and clean. The only drawback is only applicable to those who drive and park at the basement carpark, where the access ramp and parking lots are very narrow and tight, where bigger and longer cars may have difficulty to manoeuvre .

Madeline O. Families - 03/01/2020 Confirmed reviews ALL
« Excellent »

The location was excellent and very near to Pavilion Mall which my family bought all our things there and also caught 2 movies during our stay. The hotel staff is also very friendly and helpful. Extremely very friendly staff who always greet you with a big smile. We are a party of 6 so we took 2 rooms which included a suite so there was plenty of room. The only thing I didn’t like is that their pillows are too soft and I had to fold them in half every night. The hotel should consider having foam pillows for guests who does not like soft pillows. Overall an excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madeline Hooi Theng O., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Divison Director Novotel Kuala Lumpur City Centre

Milind Families - 02/01/2020 Confirmed reviews ALL
« Fell short of Novotel expectation »

Not very impressive. The lobby is not impressive, the reception team does not smile, there was no hot water during the evening and following morning and call to reception in the morning was not answered. However at the checkout time, the person at the desk helped us with taxi and also accommodated our request to dispose of the broken suitcase which we had to leave behind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milind Shashikant K., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre

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