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Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

Customer review rating 4.3/5 6,125 reviews

ALLSAFE approved hotel

Novotel Bali Nusa Dua - Hotel & Residences
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+ 21 Services

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363 bali
indonesia

Tel: +623618480555

Fax: (+62)361/8480556

Check-in from 14h00

Check out up to 12h00

  • By plane

    Ngurah Rai Intl At 12km / 7.46 miles

GPS :-8.808674, 115.225371

Congress centre

  • BICC 3.0 km / 1.86 mi
  • BNDCC 3.0 km / 1.86 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 171 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 20 connecting rooms
    • 171 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • German
    • French
    • Spanish
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Guest parking
    • On site
    • 50 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Two tier lagoon pool
    • Outside
    • On site
  • In Balance Fitness
    • On site
    • Jacuzzi/Whirlpool bath
    • Thermal Spa
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Board games available
    • Video game area
    • Childrens Club for 4 to 6 years
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Choose any of of our five meeting rooms, three of them are perfect for small meeting or break-out rooms, all are fully equipped for your event.

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Podium

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

Our guest reviews for
Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,125 reviews

TripAdvisor Rating 4.0/5

3,621 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

DISAPPOINTING!

TripAdvisor rating 2.0/5

samuelryandi 13/10/2021 TripAdvisor review

I stayed for 2 nights in 2 bedroom apartment suites.the room supposed to be for 4 people but we were only 3 people.the breakfast was ala carte and the server rejected me when i wanted to add for more portion american style breakfast.they said i didnt want any main course before so they gave me more fruits.doesnt make any sense when its clearly there were only 3 of us in 1 room.when i asked to have the spa at 6.45 pm they rejected us without any solution.the housekeeping service wasnt 24 hours.i wanted to use the laundry service at around 11 pm but they said they didnt have any housekeeper left. I asked for a couple of bottled water at 7 am and they told me to wait until 8 am.the reason was because the housekeeper will come at 8. I mean didnt u have anymore employee like bellman or someone else to bring it to our room?I believe in ANY 5 stars hotel the employee is not allowed to say no and should have any other solutions for any problem.this is DISAPPOINTING.I WILL NEVER COME BACK!

Affordable but needs improvement

Customer review rating 3.5/5

P. Families - 08/10/2021 Confirmed reviews ALL

Upgraded to Apartment with pool was great, however there are few things that are broken and needs to be fixed SOON. Namely TV signal quality, for a 4 star hotel guest are not expecting to watch blurry and weak tv signal. Bathroom shower had some issues, had to call maintenance to repair as the water not flowing through the shower. Shower head nozzle suddenly came off during usage. Lastly the bathroom ceiling leaking a lot.

Love the Ambience

Customer review rating 4.0/5

Itj Families - 08/10/2021 Confirmed reviews ALL

In the nice Nusa Dua area with that nice pool and 5 minutes walking to the hotel beach area. During this pandemic I feel safe stay at this hotel. The bed & pillow & wifi >>> GREAT!!

Dear Mrs. Ida TJempaka J., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive a positive feedback. I am very pleased to know that you had a great holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Great hotel with great location

Customer review rating 4.5/5

C P. Families - 03/10/2021 Confirmed reviews ALL

I always love a hotel with not so crowded location, thats why i always prefered to stay at ITDC Nusa Dua whenever i went to Bali. My mom recommend this hotel to me because she already stayed at this hotel 2-3 times before, and she always satisfied with the facility and the staffs. During the pandemic, the hotel always put the health protocol as a number one priority, and this is pretty assuring if you brought your family for a vacation. The only negative comment from me is, its quite far whenever i want to go to the beach, its not a problem for me though because they have a shuttle service for free, but if you brought any elder with your group its pretty bothering though.

Dear Mr. Chandra Anugrah P., Thank you so much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

A complete stay

Customer review rating 4.5/5

Djufri Families - 27/09/2021 Confirmed reviews ALL

All we need is available. Washing machine, microwave, induction burner, a big refrigerator, and all cooking equipment.

Dear Mr. Djufri H., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Friendly staff

Customer review rating 4.0/5

Marcel Couples - 23/09/2021 Confirmed reviews ALL

Staff very helpfull and friendly and also property good... nice room and facilities

Dear Mr. Marcelinus S., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Different old vibes

Customer review rating 3.0/5

Marqy Business - 17/09/2021 Confirmed reviews ALL

Novotel Nusa Dua right now feels very old, needs renovation to refresh the vibes, because so many items inside the rooms needs to be change with new themes and there were few worn items including the ceiling, floor, wall, doors, balcony, chairs and tables and many others. Eventually it feels very different to stay at Novotel Nusa Dua right now comparing with 5-8 years ago.

Dear Omar M., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Acceptable stay

Customer review rating 3.5/5

Kanako Families - 17/09/2021 Confirmed reviews ALL

2 weeks in the Novotel with Accor Vacations, it was ok. Pool towels were tired looking (frayed & faded), rooms dusty, beds is sagging in the middle... property was very quiet.

Dear Ilham Z., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks about the room facilities and we will also inform to ACCOR VACATION CLUB for their improvement. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Vwry Good

Customer review rating 5.0/5

Anonymous Families - 07/09/2021 Confirmed reviews ALL

Very Good Place & View

Dear Ms. Irene L., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we are looking forward to welcome you back at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Silent and Relaxing location

Customer review rating 4.5/5

Lrsnt Couples - 24/08/2021 Confirmed reviews ALL

We stay for a week there, due to "lockdown" cause of pandemic is make hard impact in Bali. We do cycling around ITDC complex and celebrate independence day to Kuta area.

Dear Mr. L., Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Sweet birthday getaway

Customer review rating 4.5/5

T. N. Couples - 20/08/2021 Confirmed reviews ALL

It was my 2nd stay in Novotel Nusa Dua after 2018, nothing changed except the gloobal situation. However, the things I like about the hotel are the friendly and helpful staff ,high level of cleanliness and comfy bed. The foods was nice, especially with special room deal which come with complimentary margerita pizza. I would like to thank you for the sweet birthday cakes you gave for my partner's belated birthday, he loved it so much! The pool cleanliness was ok, and I loved the room I stayed at which facing the pool. Will be back next time for sure. Thank you, keep up the good work and stay healthy for all of you!!

Dear Ms. T., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Good place for staycation, staff are kind, service is good

Customer review rating 4.5/5

Hendra Couples - 03/08/2021 Confirmed reviews ALL

I really enjoy to stay here, staffs are informative and helpfull, love the pool, love beach club To improve, maybe someone will need toothbrush which is i cant find it in my room but i always bring my own.

Dear I W., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. On this opportunity I also would like to inform you that for the tooth brush will be set up on guest request due to we minimize the numbers item in the room to follow the health protocol standard. However, please assure that your feedback has been well documented and will be certainly looked into. Once again thank you very much for sharing your experience. I do hope this experience will lead you back to us in the near future. We are looking forward to welcome you back at NOVOTEL Bali Nusa Dua - Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Comfort stay

Customer review rating 4.0/5

Jane Families - 28/07/2021 Confirmed reviews ALL

We were staying at 2 bed rooms apartment for 4 nights, our experiences well good. Small matter to improve is regard to cleanness.

Dear Ms. Jen f., Thank you so much for taking your valuable time to share about your recent experience with us. I am very happy reading your positive review that the overall of your stay was great. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark regarding the cleanliness and the internet connection, please ensure that your feedback has been well documented and will be certainly looked into. Once again thank you so much for sharing your experience, in the meantime We are looking forward to welcoming you back at NOVOTEL Nusa Dua Bali - Hotel and Residences. Kind regards, Christophe B. Keramaris General Manager
Customer review rating 3.5/5

Anonymous Families - 20/07/2021 Confirmed reviews ALL

So far good, friendly staff but the room need renovation. No hot water n the water have taste (salty)

Dear Ms. Silvya Strella J., Thank you for taking your valuable time to share about your recent experience with us. I am happy to read your positive review that the overall of your stay was great. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, kindly be informed that we noted your remark and your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind regards, Christophe B. Keramaris General Manager

Feels like home

Customer review rating 4.5/5

Zusty D. Families - 04/07/2021 Confirmed reviews ALL

My kids just so happy to back to Novotel after 8 years ago. It always gives best memory to stay at Accor hotels..

Dear Ms. Zusty D., Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

happy senang puass bangettt

Customer review rating 5.0/5

Lunetta Families - 30/06/2021 Confirmed reviews ALL

next pasti sy kembali ke novotel nusa dua..Thankyou

Kepada Ibu jufita e. yang terhotmat, Terima kasih telah mempercayakan Novotel Nusa Dua Bali Hotel & Residence sebagai tujuan menginap bagi Ibu dan keluarga saat berkunjung ke Bali. Kami sangat senang mengetahui bahwa resort kami menjadi tempat yang sangat menyenangkan bagi Ibu untuk berlibur bersama keluarga. Kami akan memberitahukan komentar Ibu kepada tim kami. Ulasan yang Ibu sampaikan mengenai fasilitas hotel dan pelayanan dari staff sangat memotivasi kami untuk selalu memberikan pelayanan yang terbaik. Sekali lagi, terima kasih telah menjadi bagian keluarga dari Novotel Nusa Dua Bali Hotel & Residence. Kami semua menunggu kedatangan Ibudan keluarga kembali lagi ke hotel kami. Salam hangat, Christophe Bernard Keramaris General Manager

Not up to standards

TripAdvisor rating 2.0/5

NeverieH 18/04/2021 TripAdvisor review

I don't know if this is because of the pandemic so they're trying to cut corners (which can't be a reason whatsoever), but honestly, compared to other Novotels that I've been staying at before, this one is not up to Novotel standards, let alone Accor standards. The room, the service.. They do a good job in cleanliness with a skeleton staff though. But that's all i can say. Oh and if you're coming with two wheels instead of a car, never attempt to get into the main gate. Get out, your place is the back gate all the way on different street

Dear NeverieH, Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Nice couple of nights

TripAdvisor rating 4.0/5

geoffmark 08/03/2021 TripAdvisor review

We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.

Dear Geoffmark, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding the quality of our food, as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Average Quality

TripAdvisor rating 3.0/5

suryonoe 30/12/2020 TripAdvisor review

good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.

Dear a2zstones, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Kind Regards, Christophe Bernard Keramaris General Manager

Out of the 82% Empty Rooms and It Had to be This Room??

TripAdvisor rating 2.0/5

rsbj38 26/11/2020 TripAdvisor review

Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled

Dear rsbj38, Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback and I am very sorry that your experience did not meet your expectations. Your remarks have been well noted and addressed to our concerned department for further corrective measure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this point to our attention. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us. Kind Regards, Christophe Bernard Keramaris General Manager

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