Novotel Bali Nusa Dua - Hotel & Residences Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 6,235 reviews

ALLSAFE approved hotel

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Novotel Bali Nusa Dua - Hotel & Residences
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+ 21 Services

Hotel extras

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat
ITDC Complex Po Box 116
80363 bali
indonesia

Fax: (+62)361/8480556

Check-in from 14h00

Check out up to 12h00

  • By plane

    Ngurah Rai Intl At 12km / 7.46 miles

GPS:-8.808674, 115.225371

Congress centre

  • BICC 3.0 km / 1.86 mi
  • BNDCC 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Choose any of of our five meeting rooms, three of them are perfect for small meeting or break-out rooms, all are fully equipped for your event.

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Podium

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Find yourself relaxing in a spaciously appointed environment where neither style or comfort is compromised. A décor inspired by local elements has been designed to make you feel completely at home.

Our guest reviews for
Novotel Bali Nusa Dua - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,235 reviews

TripAdvisor Rating 4.0/5

3,629 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located but old hotel

Customer review rating 2.5/5

Anonymous Business - 16/01/2022 Confirmed reviews ALL

+ good location - old hotel Poor breakfast selection

Dear Ms. Sri R., Warmest Greetings from NOVOTEL Bali Nusa Dua - Hotel and Residences. Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind regards, Christophe Bernard Keramaris General Manager

Good, Clean and Awesome

Customer review rating 5.0/5

Garry T. Families - 14/01/2022 Confirmed reviews ALL

Good

Dear Mr. Garry Robert T., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We are very pleased to know that you had a great holiday with us. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Overall satisfied

Customer review rating 3.5/5

Christian R. Couples - 09/01/2022 Confirmed reviews ALL

Needs more options for the breakfast menu. The parking area is quite small, if you couldnt get the nearest spot then you might have to walk quite far from your room, especially when it rains.

Dear Mr. Christian R., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest. Your comments are truly valued! Once again thank you for your feedback, in the meantime we are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Cozy place for healing

Customer review rating 5.0/5

Anonymous Families - 08/01/2022 Confirmed reviews ALL

Kamarnya bagus, staff ramah, kolam renang juga bagus. Next time bakal balik lg for sure. Special thanks untuk Ayu Receptionist dan Dita Receptionist. God bless you all

Kepada Ibu Siti Annisa Maulidyna F. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan tanggapan positif mengenai pengalaman menginap Anda di NOVOTEL Bali Nusa Dua Hotel & Residences. Kami sangat senang dapat menerima tanggapan positif dari setiap tamu kami. Kami akan membagikan tanggapan Anda kepada semua staff kami, yang tentunya akan memberikan motifasi bagi setiap karyawan untuk terus menjaga dan meningkatkan kualitas layanan. Tanggapan Anda sangat berharga. Sekali lagi terima kasih atas tanggapan Anda dan kami berharap agar dapat menyambut kedatangan Anda kembali di NOVOTEL Bali Nusa Dua Hotel & Residences. Salam hangat, Christophe B. Keramaris General Manager

Good Stay

Customer review rating 4.5/5

E. Families - 07/01/2022 Confirmed reviews ALL

Nice Room, Great Pool, for breakfast its ok. need some improvement for some area, but overall recomended

Dear Mr. E., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Good Service

Customer review rating 4.5/5

Katachimo Friends - 06/01/2022 Confirmed reviews ALL

All is good from check in until check out. Nice staff, clean room and good environment. My problems are the parking slot are limited (I stayed during high season) and so dark. Please add more lights because its hard to park and kinda scary

Dear Mr. Alto B., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent stay experience with us. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding improvement needed in the Hotel especially the parking area, as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you very much for your feedback. We are looking forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Great hotel

Customer review rating 4.5/5

Yayamin J. Friends - 05/01/2022 Confirmed reviews ALL

Staying at this hotel is a perfect choice The location at Nusa Dua, peaceful surroundings with great ambience, topped by superb services from the staff as early as check in, really made my stay a very enjoyable one

Dear Mr. Yayamin J., Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Aging facilities, frugal amenities

Customer review rating 2.5/5

Anonymous Couples - 05/01/2022 Confirmed reviews ALL

The location is great if you enjoy the quiet of Nusa Dua, but the rooms are not maintained and supplied appropriately. Continuing upkeep and renovation is essential for high occupancy in the face of high competition.

Dear Mr. Cameron P., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, we wish to get any other chance to welcoming you back in the future. Kind Regards, Christophe Bernard Keramaris General Manager

Poor

Customer review rating 2.5/5

Anonymous Families - 03/01/2022 Confirmed reviews ALL

Had to wait for hour to get into the room. When we checked out, I was asked to pay for the room which had already paid when I was making the booking.

Dear Mr. Naufal A., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime I am wishing you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Well located

Customer review rating 3.5/5

Nuri Couples - 01/01/2022 Confirmed reviews ALL

Brief stay and rooms are spacious and bathroom and balcony is a plus.

Dear Ms. Nuri H., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us. On this opportunity I would like to apologize for any inconvenience that you experience during your stay with us. We also noted your remarks for some minor points that we could improve and will strive to continuously improve the quality of our services to give better experience for our guest. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Comfortable stay

Customer review rating 3.5/5

Leonhard H. Families - 01/01/2022 Confirmed reviews ALL

Great bed - very comfortable, spacious 2-bedroom apartment, loved the private pool. Very friendly staff. The hotel is well maintained. What's lacking, but this is probably due to the pandemic, is the choice at the breakfast buffet (only 1 jam, no fresh juices, soft bread without ceust) and also the quality of the in-room dining wasn't great. That wasn't a problem for us - we just went elsewhere for food.

Dear Mr. Leonhard H., Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards for any inconvenience that you experience during your stay with us. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Once again thank you for your review, in the meantime we wish we could get another chance to welcoming you back in our resort. Kind Regards, Christophe Bernard Keramaris General Manager

great location

Customer review rating 4.0/5

Anonymous Couples - 01/01/2022 Confirmed reviews ALL

good, private

Dear Mr. Christanto B., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your feedback is truly valued. We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

So so

Customer review rating 2.5/5

L. Families - 31/12/2021 Confirmed reviews ALL

Old hotel, breakfast not satisfying, AC in the room broken, toilet spray also broken.

Dear Ms. L., Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Good stay

Customer review rating 4.5/5

Raymond R. Couples - 31/12/2021 Confirmed reviews ALL

Very helpful staff and good implementation of health protocol.

Dear Mr. Raymond R., Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Good to location, building & room need to be maintained

Customer review rating 4.0/5

Ben Families - 26/12/2021 Confirmed reviews ALL

Nice & comfortable Beaches is the best

Dear Mr. Ben W., Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you very much for taking your valuable time to fill-up the questioner about your stay. We are very glad to receive your positive feedback and very pleased to know that the services provided by our staff meet your expectations. Your comment is truly valued! We wish this experience will lead you back to us in the near future, in the meantime we are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

DISAPPOINTING!

TripAdvisor rating 2.0/5

samuelryandi 13/10/2021 TripAdvisor review

I stayed for 2 nights in 2 bedroom apartment suites.the room supposed to be for 4 people but we were only 3 people.the breakfast was ala carte and the server rejected me when i wanted to add for more portion american style breakfast.they said i didnt want any main course before so they gave me more fruits.doesnt make any sense when its clearly there were only 3 of us in 1 room.when i asked to have the spa at 6.45 pm they rejected us without any solution.the housekeeping service wasnt 24 hours.i wanted to use the laundry service at around 11 pm but they said they didnt have any housekeeper left. I asked for a couple of bottled water at 7 am and they told me to wait until 8 am.the reason was because the housekeeper will come at 8. I mean didnt u have anymore employee like bellman or someone else to bring it to our room?I believe in ANY 5 stars hotel the employee is not allowed to say no and should have any other solutions for any problem.this is DISAPPOINTING.I WILL NEVER COME BACK!

Dear samuelryandi, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectations. We noted your remarks and I have carefully reviewed some minor points you mentioned. Please rest assured all of your comment it has been well documented and will be certainly looked into. Thank you for sharing your experience, in the meantime wish you all the best for your future travel. Kind Regards, Christophe Bernard Keramaris General Manager

Not up to standards

TripAdvisor rating 2.0/5

NeverieH 18/04/2021 TripAdvisor review

I don't know if this is because of the pandemic so they're trying to cut corners (which can't be a reason whatsoever), but honestly, compared to other Novotels that I've been staying at before, this one is not up to Novotel standards, let alone Accor standards. The room, the service.. They do a good job in cleanliness with a skeleton staff though. But that's all i can say. Oh and if you're coming with two wheels instead of a car, never attempt to get into the main gate. Get out, your place is the back gate all the way on different street

Dear NeverieH, Thank you for taking your valuable time to share about your recent experience with us. On this opportunity I would like also to apologize for any inconvenience that you experience during your stay. We strive to continuously improve the quality of our services to give better experience for our guest. Concerning to your remark, please ensure that your remarks has been documented and certainly looked into. Once again thank you for your feedback. In the meantime I am wishing you all the best for your future travel. Kind regards Christophe B. Keramaris General Manager

Nice couple of nights

TripAdvisor rating 4.0/5

geoffmark 08/03/2021 TripAdvisor review

We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.

Dear Geoffmark, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! In the meantime, we also thank you for your constructive feedback regarding the quality of our food, as your feedback is very important for us to continuously improve the quality of our service. Please assure that your feedback has been well documented and will be certainly looked into. Once again, thank you for your loyalty. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

Average Quality

TripAdvisor rating 3.0/5

suryonoe 30/12/2020 TripAdvisor review

good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.

Dear a2zstones, Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation. We strive to continuously improve the quality of our services to give better experience for our guest. We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into. Kind Regards, Christophe Bernard Keramaris General Manager

Out of the 82% Empty Rooms and It Had to be This Room??

TripAdvisor rating 2.0/5

rsbj38 26/11/2020 TripAdvisor review

Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled

Dear rsbj38, Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback and I am very sorry that your experience did not meet your expectations. Your remarks have been well noted and addressed to our concerned department for further corrective measure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this point to our attention. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us. Kind Regards, Christophe Bernard Keramaris General Manager

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