Hotel - Sofitel Shanghai Sheshan Oriental
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Sofitel Shanghai Sheshan Oriental Hotel

4.5/5 751 reviews
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36 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 25 Services
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Sofitel Shanghai Sheshan Oriental Hotel

French luxury and local cuisine in the world's most exciting city

Sofitel Shanghai Sheshan Oriental special features The hotel has elegant and luxurious Mediterranean architecture with 4400 sqm outdoor swimming pools, man-made beach, indoor heated pools, SOFIT Health Club and tennis.

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Hotel extras
  • Luminous facilities for up to 1,200
  • Stay connected away from the office
  • Reward yourself with deserved downtime
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Kayaking
  • Other sports activities
    • Billiards/Snooker
    • Darts
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 15 meeting room(s)
  • Copy/print service available
See all services

Hotel location

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Sofitel Shanghai Sheshan Oriental

3388 Sichen Road
Sijing Town
Songjiang District
201601
shanghai
china

Tel: (+86)21/37618888
Fax: (+86)21/37611999
Check-in from 15h00
Check out up to 12h00
Access and transport
  • CITY TRANSPORTATION : HU SONG, SIJING TOWN
  • SUBWAY : 9, Sheshan Station
  • HONGQIAO At 20km / 12.43 miles
  • PUDONG INTL AIRPORT At 67.51km / 41.95 miles

GPS : 31.114018, 121.224421

Companies and event centres nearby

Company

3M15 km / 9.32 mi FORD15 km / 9.32 mi NESTLE15 km / 9.32 mi TOTO15 km / 9.32 mi
ALCATEL15 km / 9.32 mi HITACHI CABLES15 km / 9.32 mi PEPSI15 km / 9.32 mi

Your meetings and events

2,100 sqm of meeting and function facilities with 12 function rooms, the ballroom caters up to 1200 guests, this is an ideal and exclusive Shanghai meeting venue.Sofitel Shanghai Sheshan Oriental is an ideal event hotel taking advantage of an inspirational setting and complementing it with 2500 sqm of meeting and function facilities.Event venues include 14 meeting rooms a ballroom catering for up to 1200 guests and a variety of creative outdoor spaces. Inspired Meeting Planners assist in making each event extraordinary.

Sofitel Shanghai Sheshan Oriental Meeting Room
5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SEINE BOARD ROOM 45 m2 3 m 0 0 12 0 0
SONGJIANG ROOM 46 m2 3 m 38 0 18 21 20
HUANGHE BOARD ROOM 48 m2 3 m 0 0 12 0 0
BEIJING ROOM 65 m2 3 m 60 24 32 30 40
GUANGZHOU ROOM 65 m2 3 m 60 24 32 30 50
SHANGHAI ROOM 65 m2 3 m 60 24 32 30 40
CANNES ROOM 65 m2 3 m 60 24 32 30 40
HANGZHOU ROOM 88 m2 3 m 90 40 0 40 50
PARIS ROOM 148 m2 3 m 145 50 0 90 90
NINGBO ROOM 161 m2 2 m 160 60 0 100 90
BALLROOM A 400 m2 7 m 350 86 198 220 250
BALLROOM B 400 m2 7 m 350 86 198 220 250
BALLROOM C 400 m2 7 m 350 86 198 220 250
BALLROOM A B AND C 1,200 m2 7 m 1000 0 0 800 800
DONGFANGHUI BALLROOM 1,800 m2 0 m 0 0 0 0 0
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Screen
    • Soundproof
    • Flipchart
    • Videoconferencing
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Wedding co-ordinator
    • Accommodation
    • Wedding ceremony
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

6 photos
LUXURY ROOM, 1 King Size Bed

LUXURY ROOM, 1 King Size Bed

45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

LUXURY ROOM, 2 Single Beds

LUXURY ROOM, 2 Single Beds

45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

LUXURY ROOM, 1 King Size Bed, Beach View

LUXURY ROOM, 1 King Size Bed, Beach View

45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

LUXURY ROOM, 2 Single Beds, Beach View

LUXURY ROOM, 2 Single Beds, Beach View

45 sqm/484 sqf, Private Balcony, Sofitel MYBEDTM, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free high-speed Internet Access.

LUXURY ROOM POOL TERRACE, 1 King Size Bed

LUXURY ROOM POOL TERRACE, 1 King Size Bed

King Room with Direct Access to the Pool, 45 sqm/484 sqf, Private Balcony, Sofitel MYBED, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free broadband Internet Access.

LUXURY ROOM POOL TERRACE, 2 Single Beds

LUXURY ROOM POOL TERRACE, 2 Single Beds

King or Twin Room with Direct Access to the Pool, 45 sqm/484 sqf, Private Balcony, Sofitel MYBED, Flat screen LCD TV, Pillow Menu, Separate Bath and Rain Shower, Free broadband Internet Access.

LUXURY CLUB MILLESIME, 1 King Size Bed

LUXURY CLUB MILLESIME, 1 King Size Bed

45 m²/484 sq.ft., Private Balcony, Sofitel MyBed, Pillow Menu, Separate Bath and Rain Shower, Lanvin bathroom amenities, Free high-speed Internet access, Club Millesime Lounge access with Breakfast and Happy Hour.

LUXURY CLUB MILLESIME, 2 Single Beds

LUXURY CLUB MILLESIME, 2 Single Beds

45 m²/484 sq.ft., Private Balcony, Sofitel MyBed, Pillow Menu, Separate Bath and Rain Shower, Lanvin bathroom amenities, Free high-speed Internet access, Club Millesime Lounge access with Breakfast and Happy Hour.

Prestige Suite, 1 king-size bed, Club Millesime Access

Prestige Suite, 1 king-size bed, Club Millesime Access

86 m² / 926 sq. ft., large living area, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, LANVIN amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

JUNIOR SUITE, 1 King Size Bed, Club Millesime Access

JUNIOR SUITE, 1 King Size Bed, Club Millesime Access

86 m² / 926 sq. ft., large living area, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, LANVIN amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

OPERA SUITE, 1 King Size Bed, Club Millesime Access

OPERA SUITE, 1 King Size Bed, Club Millesime Access

128 m² / 1377 sq.ft, separate living room, two private balconies, Sofitel MYBEDTM, Pillow menu, three flat-screen LCD TVs, separate bath and rain shower, Hermès amenities, free high-speed Internet, Club "Millesime" access with breakfast and happy hour.

  • 368 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

VIE ALL DAY DININGType of cuisine: Type of cuisine: International

VIE ALL DAY DINING Restaurant
Lunch
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Dinner
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VIE ALL DAY DININGType of cuisine: Type of cuisine: International

Facing tranquil lagoons, VIE restaurant features fresh seafood and international cuisines, show-cooking and luxurious surroundings, offering a unique dining experience.

Find out more and book

M MEDITERRANEAN RESTAURANTType of cuisine: Type of cuisine: Mediterranean

M MEDITERRANEAN RESTAURANT Restaurant
Dinner
19:00 - 22:00
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M MEDITERRANEAN RESTAURANTType of cuisine: Type of cuisine: Mediterranean

Unique M Mediterranean restaurant features cuisines from countries around the Mediterranean Sea, innovative and trendy concept, offering a luxury Mediterranean dining experience, complimented with worldwide renowned premium selected wines.

Find out more and book

CHINESE RESTAURANTType of cuisine: Type of cuisine: null

CHINESE RESTAURANT Restaurant
Lunch
11:30 - 14:30
  • Mon
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Dinner
17:30 - 21:30
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CHINESE RESTAURANTType of cuisine: Type of cuisine: null

This refined Cantonese restaurant with its 16 luxury-décor private dining rooms specializes in abalone, shark fin, seafood and authentic regional cuisine.

Find out more and book

FUKAMI JAPANESE RESTAURANTType of cuisine: Type of cuisine: Japanese

FUKAMI JAPANESE RESTAURANT Restaurant
Lunch
11:30 - 14:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
17:30 - 21:30
  • Mon
  • Tue
  • Wed
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FUKAMI JAPANESE RESTAURANTType of cuisine: Type of cuisine: Japanese

This authentic Japanese restaurant offering creative cooking style, using organic and the freshest ingredients: live seafood, grain-fed beef, freshly-made sushi and interactive cooking of Tappanyaki, served with Japanese traditional Sake and Soju.

Find out more and book
See all our restaurants

CLUB MILLÉSIME

CLUB MILLÉSIME Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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CLUB MILLÉSIME

CLUB MILLÉSIME offers guests an exclusive selection of deluxe services

LINK LOUNGE BAR

LINK LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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LINK LOUNGE BAR

This impressive bar features exotic and trendy cocktails, rich selection of champagnes, wines, coffee and tea, surrounded by beautiful and soothing view of lagoons, creating a reflecting mood linking with life, beauty and nature.

BAR BLUE

BAR BLUE Bar
Photo non contractuelle / Strictly non binding
Evening
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BAR BLUE

Chic and smart, yet relaxed and comfortable, Bar BLUE provides a selection of draft beers and premium wines by the glass in the evening, with a contemporary soundtrack to complete the scene.

POOL BAR

POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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POOL BAR

Poolside bar offers all day refreshments.

HEALTH BAR

HEALTH BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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HEALTH BAR

Health Bar offers healthy drinks, light meals and spectacular lagoon view.

See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 1,966 reviews

Our guest reviews for
Sofitel Shanghai Sheshan Oriental

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 751 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Wang Z. K. Couples - 27/11/2019 Confirmed reviews ALL
« A wonderful stay »

All the thing is good.However it will be better stay here in summer,that i can have a opportunity to enjoy the outdoor swimming poor :). Reception staff is kind and helpful , impressed me. I suggest to take focus on room facilities maintain and upgrade.Consider this hotel build in 2009, I will.give this stay 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Wang, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Wang Z. Couples - 08/10/2019 Confirmed reviews ALL
« Enjoy the wonderful vacation hotel »

Good enviroment and service. Check in quick and warmest welcome from the staff. Hotel view good to the outside swimming pool. Room is big and bed feel very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Family - 23/09/2019 TripAdvisor review
« Nice hotel, great pool bad service »

We stayed for one night. The room was big, clean with al kind of details. Breakfast buffet was acceptable but not wow as I know from another Sofitel standard. The pool and the beach was amazing but the restaurante and pool bar service was extremely poor. At the pool we ordered f&b and it took more than an hour to get a beer and a pizza, not to mentioned that beer was warn. No waiters on site and we were like begging for service, also order didn't arrived all together: 3 families ordered together but one family waited 20 minutes more than the first family that received the food. Also drinks came with the food, so we waited 1 hour for a beer. Later on at the restaurant, either you go for the buffet or bad decision: we wanted to order a la carte, restaurant staff were sending us to the bar since they didn't wan to serve from the menu, finally we made it but several of what was order was not available, waiter didn't know about it so we placed the order and 1o mins later they came with the news that food was not available. Next day at the pool we decided to order ourself directly at the bar. No toilets close to the pool need to go inside the hotel building. Finally that weekend there was an SAP event at the pool and hotel staff were trying to get us out of the pool. If outside companies events are more important than guests, they should have close the hotel for regular guest. Very disappointed, will not go back and will not recommend. I am a accord member for a long time

Our hotel has responded to the review
Our hotel has responded to the review

Dear aliciaaI6229KT, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan Oriental. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. We will take whatever steps necessary to correct the problem. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. and we have asked our concerned department heads to look further into this matter. We are very pleased that you enjoyed our swimming pool and your room. We also appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager

Wolf Families - 26/08/2019 Confirmed reviews ALL
« Outstanding service in very family friendly hotel »

Especially my daughter was very happy with her stay- she decided to celebrate her 8th birthday in your premises. Many thanks esp. to June for making her (and the whole families) stay exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Mr. L. Z. Families - 25/08/2019 Confirmed reviews ALL
« Accor Style for Summer Holiday »

As loyalty member of Accor, I really like Sofitel Sheshan Resort in the summer holiday. The team here is professional in details, especially the executive lounge team of Amy and her members who are always doing the best to each guest, and their Accor style provides a memorable holiday to all the visitors. Accor operates several successful Resorts in mainland China, like Sanya in Hainan, as well as some newly introduced resorts in Maldives islands for Chinese clients. If possible, I’d like to suggest that Sheshan Sofitel can assign local staffs to work there for a certain period, then further upgrade the service level, for a more international style to capture clients from overseas market (it’s truth that lots of foreigners come to Shanghai Disney Land and look for a nice resort for the rest of days....). Again, the best rating to Amy and every staff in this resort, and look forward to seeing soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for writing such a positive review regarding your stay at the Sofitel Shanghai Sheshan Oriental. We are delighted to know that you had a great experience, that you enjoyed the environment, room and the staff. I let all girls from Club Team know about your nice comments and they are really happy that you spent a wonderful time with us. Your feedback is very valuable to us. We sincerely hope that in the future we will have the opportunity to provide better service for you and your family. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Cw Families - 19/08/2019 Confirmed reviews ALL
« Kid's Paradise in Summer »

I'm back again...^o^ The resort is just out of the city and very family friendly for those with kids, it was exceptional with more than enough activities for the family. As always, I received greeting from Elain (Guest Experience Mgr) before my visiting, she also arranged the room upgrade, what a surprise! Check-in & check-out in club lounge was another wonderful experience, Mancy and June did offer us professional and warm service, their smiling faces opened our following impressed 48-hour... Surrounding the hotel is pretty much little to nothing therefore I would recommend just eating in the hotel restaurants. It’s very isolated though so carry snacks, the breakfast fast buffet is great both western and local options. Morning runs by the light house, hiking up narrow paths to the top of the small hill top, indoor/outdoor kids play area, tennis court (could be revamped) was all very accommodating for the family. The outside pool is amazing although full of children, the indoor pool is also big for those who take swimming seriously. Overall we had an exceptional time and we honestly enjoyed our stay there, the family will definitely be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

David Business - 02/08/2019 Confirmed reviews ALL
« David »

Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Marco Business - 20/05/2019 Confirmed reviews ALL
« Great stay in Sofitel Sheshan as usual!! »

friendly staff, nice stay, great hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Tony Y. Business - 02/05/2019 Confirmed reviews ALL
« Hospitality »

Everything is so nice, really being host, I am plaining to bring my family and my kid to stay again, I think summer will be the best time to visit. The Front Office Team were trained well and ready to serve every guest. they take care of my rooms and plans In the hotel, I don't need to waste any second for my staying. However the SEC guy scared me during my check in time, around 00:00, 25/4. me and my friend were checking in and a guy just stand next to us with a drunk red face, we ask him what do he want, he show us his cell phone with "SEC" on it without saying anything. of course the receptionist help us to "explain" and he leaved us. I don't know what it means. About the breakfast, I would like to mention the EGG MAN was so nice, smiles and with very good attitude, of course the eggs tase good as well. totally different from the noodle woman, not cool, I feel like I should not take the noodle from her eyes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. y., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Alex Z. Families - 07/03/2019 Confirmed reviews ALL
« We love Sofitel Sheshan »

Our special thanks to Amy and her team from executive lounge, for the professional and warmest services. We really enjoyed the weekend at Sofitel, will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Business - 24/02/2019 TripAdvisor review
« Great and attentive staff »

Excellent service, but below average room setting and in-room amenities. Poor location for business. A good setting and large property for family holiday. Happy hour at the club lounge ending 7 pm is too short.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Daniel Business - 18/02/2019 Confirmed reviews ALL
« Great stay in Shanghai SongJiang »

Very nice bedroom, very friendly staff, great breakfast buffet. Plus, I was lucky that my room was available for an early check-in, which I appreciated a lot after a long flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Nico Business - 03/01/2019 Confirmed reviews ALL
« Again great stay »

I stayed one week for a business travel in this Sofitel and it was again a great stay. There are plenty of services offered to make a long stay very comfortable such as pool, spa, sauna, restaurants, etc. The employees are very friendly and helpful. No matter for which question the whole team is taking everything saeriuos and solving topics very fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nico, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Zheng L. Business - 24/12/2018 Confirmed reviews ALL
« Great thanks to the Team of Executive Floor »

Especially thanks to the team of executive floor, leading by Amy who is very detailed to provide professional services to Accor members. I am happy to see Amy's team achieved a great result in 2018, with many positive feedbacks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zheng, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Cj Business - 02/12/2018 Confirmed reviews ALL
« Great hotel overall with extremely nice service in the club lounge. »

Great hotel overall with extremely nice service in the club lounge. Especially, those young workers working in the club lounge are excellent, names such as June, and a few more student interns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Marco Business - 28/11/2018 Confirmed reviews ALL
« Great stay in Sofitel Sheshan as usual!! »

Great stay as usual! Friendly people, great service, everything great! Big thank you to the team: Elain, Kingdon, Mary Lin, Lareina, Shawn, and all the others!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Zou Y. Business - 24/09/2018 Confirmed reviews ALL
« nice hotel, good service, and nice stay. »

nice hotel, good service, and nice stay. especially thanks for Jenny for the nice check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zou, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

王. Families - 10/09/2018 Confirmed reviews ALL
« fantasy »

good！jenny is pretty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Solo travel - 08/09/2018 TripAdvisor review
« Great stay »

Very nice hotel for leisure and rest. Wonderful vast territory.Very friendly staff at the Club. Very grateful to Any and her colleagues for attention to details and professionalism. Thank you so much for your hospitality!Great Room Service too!Delicious sandwich prepared by the chef. Don't know his name but would like to say big thank you to him too! The coffee in the morning was well done. Fresh and quality taste! As well as the room service boys were excellent! Concierge is very smiling and ready to help.Had a wonderful stay and will be gladly visit the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear elena_april , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

C. M. Families - 27/08/2018 Confirmed reviews ALL
« Martell cognac Party Desaster instead of family retreat weekend! »

4 th time there. With the experience this time, for sure, was the last time. How to setup in a family orientated hotel a club party when the hotel is full with babies and children is out of my range of understanding. The 5 points above, only because of the service staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

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