Sofitel Shanghai Sheshan Oriental Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 2,020 reviews

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Sofitel Shanghai Sheshan Oriental
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+ 23 Services

Hotel extras

  • Luminous facilities for up to 1,200

  • Stay connected away from the office

  • Reward yourself with deserved downtime

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Shanghai Sheshan Oriental

3388 Sichen Road
Sijing Town
Songjiang District
201601 shanghai
china

Tel: +862137618888

Fax: (+86)21/37611999

Check-in from 15h00

Check out up to 12h00

  • CITY TRANSPORTATION:  HU SONG SIJING TOWN

  • SUBWAY:  9 Sheshan Station

  • By plane

    HONGQIAO At 20km / 12.43 miles

  • By plane

    PUDONG INTL AIRPORT At 67.51km / 41.95 miles

GPS:31.114018, 121.224421

Companies

  • 3M 15.0 km / 9.32 mi
  • ALCATEL 15.0 km / 9.32 mi
  • FORD 15.0 km / 9.32 mi
  • HITACHI CABLES 15.0 km / 9.32 mi
  • NESTLE 15.0 km / 9.32 mi
  • PEPSI 15.0 km / 9.32 mi
  • TOTO 15.0 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

2,100 sqm of meeting and function facilities with 12 function rooms, the ballroom caters up to 1200 guests, this is an ideal and exclusive Shanghai meeting venue.Sofitel Shanghai Sheshan Oriental is an ideal event hotel taking advantage of an inspirational setting and complementing it with 2500 sqm of meeting and function facilities.Event venues include 14 meeting rooms a ballroom catering for up to 1200 guests and a variety of creative outdoor spaces. Inspired Meeting Planners assist in making each event extraordinary.

Room descriptions and layouts

15 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • Videoconferencing

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers 368 rooms including 53 Luxury Suites and 7 exclusive Villas. The rooms are inspired by three decor styles: Mediterranean, Chinese and Southeast Asian, and all have private balconies.

Our guest reviews for
Sofitel Shanghai Sheshan Oriental

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,020 reviews

TripAdvisor Rating 4.5/5

824 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Poor service, run down facility

Customer review rating 2.0/5

Tuan M. C. Families - 23/08/2021 Confirmed reviews ALL

We last visited 9 years ago and had a great experience. We went yesterday with a lot to look forward to. Unfortunately we found out that your hotel's service standard has dropped significantly. Your facility also need some urgent upgrade and maintenance. You seem to be having many stay rules that are unnecessary and your staff do not know how to handle when we do not agree with those rules. None of these issues are major, but when too many small issues occurred regularly, it shows that you have not trained your staff well and you also have not maintained your facility up to the expected standard. Our visit to your hotel yesterday was the fifth family holiday hotel stays we had in Shanghai and Suzhou during the last one month and unfortunately, it was also the poorest experience we had. We are happy to provide you with the details if you are interested to improve the experience for your other guests in the future.

Dear Tuan Miang C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Huang Sofitel Shanghai Sheshan Oriental

very nice hotel facilities and friendly staff

Customer review rating 5.0/5

Anonymous Friends - 23/06/2021 Confirmed reviews ALL

Thanks to Shawn at the front office big and beautiful pool very good dinner buffet

Dear Jacopo B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Huang Sofitel Shanghai Sheshan Oriental

Super as always

TripAdvisor rating 4.0/5

flm119 Business - 13/12/2019 TripAdvisor review

Always very nice people and a very good service at Sofitel club. You feel like home at this hotel. I have stayed at this hotel many times, and I have not have one bad experience. In general will I say that almost on all my stays at Sofitel around the world is the concept just great. Sofitel Sheshan Oriental definitely add to that experience

Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sofitel Shanghai Sheshan Oriental. And I regret to see that we have not received your full rating. It means that we have not made you 100% satisfied. Please noted your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Sofitel Shanghai Sheshan Oriental and we hope you choose to create more memories here whenever your travels bring you back to Songjiang，Shanghai. Sincerely, Elain Wu Guest Experience Manager

A wonderful stay

Customer review rating 5.0/5

Wang Z. K. Couples - 27/11/2019 Confirmed reviews ALL

All the thing is good.However it will be better stay here in summer,that i can have a opportunity to enjoy the outdoor swimming poor :). Reception staff is kind and helpful , impressed me. I suggest to take focus on room facilities maintain and upgrade.Consider this hotel build in 2009, I will.give this stay 10/10

Dear Mr.Wang, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Enjoy the wonderful vacation hotel

Customer review rating 5.0/5

Wang Z. Couples - 08/10/2019 Confirmed reviews ALL

Good enviroment and service. Check in quick and warmest welcome from the staff. Hotel view good to the outside swimming pool. Room is big and bed feel very comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Nice hotel, great pool bad service

TripAdvisor rating 3.0/5

aliciaaI6229KT Family - 23/09/2019 TripAdvisor review

We stayed for one night. The room was big, clean with al kind of details. Breakfast buffet was acceptable but not wow as I know from another Sofitel standard. The pool and the beach was amazing but the restaurante and pool bar service was extremely poor. At the pool we ordered f&b and it took more than an hour to get a beer and a pizza, not to mentioned that beer was warn. No waiters on site and we were like begging for service, also order didn't arrived all together: 3 families ordered together but one family waited 20 minutes more than the first family that received the food. Also drinks came with the food, so we waited 1 hour for a beer. Later on at the restaurant, either you go for the buffet or bad decision: we wanted to order a la carte, restaurant staff were sending us to the bar since they didn't wan to serve from the menu, finally we made it but several of what was order was not available, waiter didn't know about it so we placed the order and 1o mins later they came with the news that food was not available. Next day at the pool we decided to order ourself directly at the bar. No toilets close to the pool need to go inside the hotel building. Finally that weekend there was an SAP event at the pool and hotel staff were trying to get us out of the pool. If outside companies events are more important than guests, they should have close the hotel for regular guest. Very disappointed, will not go back and will not recommend. I am a accord member for a long time

Dear aliciaaI6229KT, Thank you for taking the time to write about your recent stay at the Sofitel Shanghai Sheshan Oriental. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. We will take whatever steps necessary to correct the problem. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. and we have asked our concerned department heads to look further into this matter. We are very pleased that you enjoyed our swimming pool and your room. We also appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager

Outstanding service in very family friendly hotel

Customer review rating 5.0/5

Wolf Families - 26/08/2019 Confirmed reviews ALL

Especially my daughter was very happy with her stay- she decided to celebrate her 8th birthday in your premises. Many thanks esp. to June for making her (and the whole families) stay exceptional.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Accor Style for Summer Holiday

Customer review rating 5.0/5

Mr. L. Z. Families - 25/08/2019 Confirmed reviews ALL

As loyalty member of Accor, I really like Sofitel Sheshan Resort in the summer holiday. The team here is professional in details, especially the executive lounge team of Amy and her members who are always doing the best to each guest, and their Accor style provides a memorable holiday to all the visitors. Accor operates several successful Resorts in mainland China, like Sanya in Hainan, as well as some newly introduced resorts in Maldives islands for Chinese clients. If possible, I’d like to suggest that Sheshan Sofitel can assign local staffs to work there for a certain period, then further upgrade the service level, for a more international style to capture clients from overseas market (it’s truth that lots of foreigners come to Shanghai Disney Land and look for a nice resort for the rest of days....). Again, the best rating to Amy and every staff in this resort, and look forward to seeing soon!

Dear Mr. Z., Thank you for writing such a positive review regarding your stay at the Sofitel Shanghai Sheshan Oriental. We are delighted to know that you had a great experience, that you enjoyed the environment, room and the staff. I let all girls from Club Team know about your nice comments and they are really happy that you spent a wonderful time with us. Your feedback is very valuable to us. We sincerely hope that in the future we will have the opportunity to provide better service for you and your family. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Kid's Paradise in Summer

Customer review rating 4.5/5

Cw Families - 19/08/2019 Confirmed reviews ALL

I'm back again...^o^ The resort is just out of the city and very family friendly for those with kids, it was exceptional with more than enough activities for the family. As always, I received greeting from Elain (Guest Experience Mgr) before my visiting, she also arranged the room upgrade, what a surprise! Check-in & check-out in club lounge was another wonderful experience, Mancy and June did offer us professional and warm service, their smiling faces opened our following impressed 48-hour... Surrounding the hotel is pretty much little to nothing therefore I would recommend just eating in the hotel restaurants. It’s very isolated though so carry snacks, the breakfast fast buffet is great both western and local options. Morning runs by the light house, hiking up narrow paths to the top of the small hill top, indoor/outdoor kids play area, tennis court (could be revamped) was all very accommodating for the family. The outside pool is amazing although full of children, the indoor pool is also big for those who take swimming seriously. Overall we had an exceptional time and we honestly enjoyed our stay there, the family will definitely be back again.

Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

David

Customer review rating 5.0/5

David Business - 02/08/2019 Confirmed reviews ALL

Perfect!

Dear David , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great stay in Sofitel Sheshan as usual!!

Customer review rating 5.0/5

Marco Business - 20/05/2019 Confirmed reviews ALL

friendly staff, nice stay, great hotel

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Hospitality

Customer review rating 5.0/5

Tony Y. Business - 02/05/2019 Confirmed reviews ALL

Everything is so nice, really being host, I am plaining to bring my family and my kid to stay again, I think summer will be the best time to visit. The Front Office Team were trained well and ready to serve every guest. they take care of my rooms and plans In the hotel, I don't need to waste any second for my staying. However the SEC guy scared me during my check in time, around 00:00, 25/4. me and my friend were checking in and a guy just stand next to us with a drunk red face, we ask him what do he want, he show us his cell phone with "SEC" on it without saying anything. of course the receptionist help us to "explain" and he leaved us. I don't know what it means. About the breakfast, I would like to mention the EGG MAN was so nice, smiles and with very good attitude, of course the eggs tase good as well. totally different from the noodle woman, not cool, I feel like I should not take the noodle from her eyes.

Dear Mr. y., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

We love Sofitel Sheshan

Customer review rating 5.0/5

Alex Z. Families - 07/03/2019 Confirmed reviews ALL

Our special thanks to Amy and her team from executive lounge, for the professional and warmest services. We really enjoyed the weekend at Sofitel, will come back again!

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great and attentive staff

TripAdvisor rating 4.0/5

DayTrip03595924765 Business - 24/02/2019 TripAdvisor review

Excellent service, but below average room setting and in-room amenities. Poor location for business. A good setting and large property for family holiday. Happy hour at the club lounge ending 7 pm is too short.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great stay in Shanghai SongJiang

Customer review rating 5.0/5

Daniel Business - 18/02/2019 Confirmed reviews ALL

Very nice bedroom, very friendly staff, great breakfast buffet. Plus, I was lucky that my room was available for an early check-in, which I appreciated a lot after a long flight.

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Again great stay

Customer review rating 5.0/5

Nico Business - 03/01/2019 Confirmed reviews ALL

I stayed one week for a business travel in this Sofitel and it was again a great stay. There are plenty of services offered to make a long stay very comfortable such as pool, spa, sauna, restaurants, etc. The employees are very friendly and helpful. No matter for which question the whole team is taking everything saeriuos and solving topics very fast.

Dear Nico, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great thanks to the Team of Executive Floor

Customer review rating 5.0/5

Zheng L. Business - 24/12/2018 Confirmed reviews ALL

Especially thanks to the team of executive floor, leading by Amy who is very detailed to provide professional services to Accor members. I am happy to see Amy's team achieved a great result in 2018, with many positive feedbacks!

Dear Mr. Zheng, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great hotel overall with extremely nice service in the club lounge.

Customer review rating 5.0/5

Cj Business - 02/12/2018 Confirmed reviews ALL

Great hotel overall with extremely nice service in the club lounge. Especially, those young workers working in the club lounge are excellent, names such as June, and a few more student interns.

Dear Prof. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

Great stay in Sofitel Sheshan as usual!!

Customer review rating 5.0/5

Marco Business - 28/11/2018 Confirmed reviews ALL

Great stay as usual! Friendly people, great service, everything great! Big thank you to the team: Elain, Kingdon, Mary Lin, Lareina, Shawn, and all the others!

Dear Marco, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

nice hotel, good service, and nice stay.

Customer review rating 5.0/5

Zou Y. Business - 24/09/2018 Confirmed reviews ALL

nice hotel, good service, and nice stay. especially thanks for Jenny for the nice check in.

Dear Mr. Zou, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental

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