Novotel Suites Rouen Normandie Hotel 4 stars

Customer review rating 4.4/5 3,025 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Suites Rouen Normandie
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Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • 24h catering: pizza/quiche/croque-monsieur cooked onsite+Boutique Gourmande

  • Rooms, 30m² with separate shower, bathtub and toilet! 24-hour fitness room.

  • Quick access to A13, A150 and A29 highways.

  • Express or take-out breakfast to satisfy your needs, desires, constraints.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique GourmandePaying
Catering
  • BreakfastPaying
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Squash court (Nearby)
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
76000
rouen
france

Tel: +33232105868

Fax: (+33)2/32105869

Check-in from 12h00

Check out up to 12h00

  • Gare routière :  Teor Louis Pasteur

  • Métro Rouen Centre :  Métro Théâtre des Arts

  • By plane

    BOOS ROUEN At 11km / 6.84 miles

  • By plane

    CHARLES DE GAULLE At 154km / 95.7 miles

  • By plane

    PARIS ORLY At 144.02km / 89.49 miles

  • By train

    G. CENTRALE At 1.5km / 0.93 miles

GPS :49.443171, 1.075523

Companies

  • CHAPELLE DARBLAY 10.0 km / 6.21 mi
  • CIC 0.2 km / 0.12 mi
  • EDF GDF 10.0 km / 6.21 mi
  • FERRERO 10.0 km / 6.21 mi
  • GENERALE DES EAUX 0.01 km / 0.01 mi
  • GROUP 4 SECURITOR 0.3 km / 0.19 mi
  • HUIS CLOS 10.0 km / 6.21 mi
  • MAES ET CIE 1.3 km / 0.81 mi
  • NIORT FRERES 0.5 km / 0.31 mi
  • NOVACEL 5.0 km / 3.11 mi
  • QUILLE 0.7 km / 0.43 mi
  • SA LEGRAND 10.0 km / 6.21 mi
  • TOTAL 10.0 km / 6.21 mi
Companies

Our accommodation(s)

Superior Suite with 1 double bed and single day bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Superior Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Deluxe Suite measuring 377 sq. ft. with doublebed, day bed, and panoramic view of the Seine

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View, River side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
Rooms

Our restaurants and bars

BAR

Non contractual photo

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,025 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,013 reviews

Noise and banging

Customer review rating 4.4/5

Colin C. Solo - 18/01/2021 Confirmed reviews ALL

I didn't/couldn't sleep, the room 404 was close to the elevator and so there was banging and clattering throughout my entire stay. Other than that all was okay.

Good location. Rooms tired. Staff pleasant.

Customer review rating 4.4/5

Nick Families - 15/08/2020 Confirmed reviews ALL

Deluxe room with a panoramic view of the Seine it was not. Very misleading description. If floor one, or two for that matter, does not have the view then say that. Would happily have booked the smaller room. Staff very nice and the room was clean. Location close to the Seine was a bonus and Rouen is lovely.

Difficult parking

Customer review rating 4.4/5

Claire R. Families - 13/08/2020 Confirmed reviews ALL

Good overall. We were lucky to get parked around the hotel as we had a roof box on and didn't know we wouldn't get on the hotel car park. The air con wasn't great and I forgot to tell reception the carpet was wet near the air con unit in our room 300. All in all a good stay.

Pleasant stay

Customer review rating 4.4/5

Amanda J. Families - 12/08/2020 Confirmed reviews ALL

Brilliant location, polite and helpful staff. Could have been told up front about parking fee but didnt mind paying it.

Dear AMANDA j., We very much appreciate your comments regarding your stay in our establisment. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane from the reception.

Reasonably priced hotel in great location

Customer review rating 4.4/5

Paul -. H. Families - 10/08/2020 Confirmed reviews ALL

All in all another great experience at the Novotel in Rouen. Given the current challenges, they are doing a great job.

Dear PAUL P., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Great room

Customer review rating 4.4/5

Laura Families - 10/08/2020 Confirmed reviews ALL

Lovely large family room for the price, and very friendly and helpful staff.

Dear LAURA M., We very much appreciate your comments regarding your stay in our establisment. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane from the reception.

Big family rooms

Customer review rating 4.4/5

Klpl Families - 08/08/2020 Confirmed reviews ALL

Great location, large family rooms, helpful staff, parking available, breakfast is well priced and the kids eat free.

Dear Ms KRISTINA P., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, réception team.
Customer review rating 4.4/5

M. Couples - 08/08/2020 Confirmed reviews ALL

Nice room

Dear Mr CLAUS M., We very much appreciate your comments regarding your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Possible inadequate covid-19 measures.

Customer review rating 4.4/5

Philippe Families - 08/08/2020 Confirmed reviews ALL

Generally speaking, I could have been satisfied about my stay in this hotel. Its location is convenient, the personnel is friendly and helpful and the garage is an appreciated extra. The room I got was quite large and confortable BUT no room cleaning was provided as a covid-19 measure. This remark does not mean that the sanitary measures must not be an essential concern! A couple of points are although not compatible with a Novotel standard: the bar is merged with the reception and no hot breakfast. Regarding to room cleaning and hot breakfast, I would like to say that I stayed in 9 different Accor hotels in July and the Novotel Rouen is the only one where I faced to those failures. Last point, may be the most important, the breakfast was served by only one young woman (occasionally assisted by a student). She was then in charge both to bring fresh products to the buffet, together with the removal and cleaning of dirty spots, without any hands disinfection or wearing of gloves. As everybody knows, all efforts made to clean hands, wear masks and maintain of social distances can be impaired by only one inadequate procedure.

Friendly staff

Customer review rating 4.4/5

Clare M. Families - 08/08/2020 Confirmed reviews ALL

Good hotel in nice location

Dear Ms CLARE M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, réception team.

Great service, friendly and safe

Customer review rating 4.4/5

V. Families - 03/08/2020 Confirmed reviews ALL

Felt very welcome and all the Covid safety measures seemed considered and well implemented. Staff were very helpful with parking for our tall and long vehicle.

Dear VICTORIA V., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Calm hotel

Customer review rating 4.4/5

Beth Couples - 31/07/2020 Confirmed reviews ALL

Everything here was cool and calm- the decor and the staff. It was all very well organised for safety with clean and clear instructions throughout.

very good location, spacious room, very well equipped

Customer review rating 4.4/5

Tatiana G. Families - 20/07/2020 Confirmed reviews ALL

It was very positive surprise. My room 516 was very well equipped. there was a mini kitchen corner. Fridge, plates, tea/coffee maker. Bed comfortable. And it was very spacious room with possibility to separate a sleeping from a social part.

Dear Ms S., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane.
Customer review rating 4.4/5

Anonymous Families - 15/07/2020 Confirmed reviews ALL

Parfait, no comment

Dear Mr Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception team :)

Well located, but warm

Customer review rating 4.4/5

Jeanne M. C. Business - 21/03/2020 Confirmed reviews ALL

I like the location due to the traffic is not so bad for my commute. However there was water in the garage and I slipped. I am grateful that I didn't get hurt and grateful for the Staffs support in cleaning my laundry (full of oil). However my room was hot, the fan didn't seem to work and it was very loud due to the proximity to the road. I had to wear my noise cancelling headset to sleep with the windows open. I am not sure I would stay again because of this issue.

Dear JEANNE MARIE C., Ms. C., Thank you for the advice you left for your stay in our establishment. We are sorry again for what happened in the parking and hope that our laundry service has been able to arrange your pants. For the next time, we will not hesitate to assign you a room overlooking the courtyard, which will allow you to sleep peacefully because no noise is heard this side of the street. Hoping to gain your confidence during a next stay. Best regards,

Nice hotel

TripAdvisor rating 4.0/5

Raimo64 Business - 12/03/2020 TripAdvisor review

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

Our preferred stop on our way to see the family

Customer review rating 4.4/5

Alexandra N. Families - 25/02/2020 Confirmed reviews ALL

When we are on our way to South of France or Switzerland, this hotel is now our favorite stop ! Family rooms are big, clean and comfortable. Our kids love the breakfast buffet (and so we do). The staff is very friendly and we always have a warm welcome.

Dear ALEXANDRA N., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team!

Good stay for a family

Customer review rating 4.4/5

Fam. B. Families - 24/02/2020 Confirmed reviews ALL

We decided to stay at this hotel in Rouen after some searches on the Internet. We, a family with two adults and two teenagers was very satisfied with our stay. Nice and clean room.

Dear PAAL B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team .

Excellent hotel

Customer review rating 4.4/5

B. B. Families - 18/02/2020 Confirmed reviews ALL

Very comfortable hotel, quiet, friendly employees, good breakfast, convenient parking

Dear MrBELLET, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team.

Spacious room

Customer review rating 4.4/5

Peter Business - 10/02/2020 Confirmed reviews ALL

Spacious comfortable room. Some traffic noise from the road at the front. Breakfast was OK. One complaint: the water in the bathroom was too hot and the shower does not have a thermostatic shower valve. I knocked the shower valve and was almost scalded by the very hot water. I forgot to mention it to your staff at the time, but this needs correcting to avoid a serious accident in future.

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