ibis Gurgaon Golf Course Road Hotel

Hello Shilpa! We are happy to know about your GREAT experience at ibis Gurgaon. Thank you for your patronage as Le Club Silver member. Thank you for appreciation and recommendation of ibis Hotels. i have personally shared your feedback with team of ibis Gurgaon and they are happy their efforts in making your stay comfortable are being appreciated. WE'll be glad to serve you again. See you soon! Best Regards Aarti Verma Asst. Front Office Manager

Hello Kamlesh, Thank you for sharing your stay experience with us. We are glad that services rendered at ibis Gurgaon met your expectations. We have noted your feedback for smaller room. ibis rooms worldwide are of the same size which symbolizes consistency in our product. At Accor, we have brands like Pullman and Novotel offering bigger rooms. These brands are present in Aerocity near IGI airport and you must experience them. For any other assistance, please feel free to contact us. You may write to me directly at h6… and I'll be happy to assist you with your queries. Best Regards Aarti Verma Asst. Front Office Manager

Hello Aviraj, Thank you for taking out time and sharing your feedback for your recent stay at ibis Gurgaon. It is very disheartening to know that we faltered in our services and your stay experience did not meet your expectations. This is clearly uncharacteristic of our hotel services. We at ibis strives to provide best guest experience to all our guests. I have personally shared your feedback with my House Keeping Manager. Though all our rooms are being thoroughly checked by our supervisors and managers before allocation, through your feedback it is evident that there's a strong need to strengthen the process. Please be assured that your feedback is being taken with utmost care and we assure you to restrict recurrence of such issues. Unfortunately, we can't undo what has already transpired, still I request you to give us an opportunity to serve you again, If you permit, I would like to be your one point of contact for all your stays and requests thereby assuring that your stay and well-being is looked after. We sincerely hope that your current stay experience will not mar your future stays at ibis Gurgaon . We shall look forward to hear from you.You may reach out to me at h6… or at my hand handled at +9…. Best Regards Aarti Verma Asst. Front Office Manager

Dear Masaya San, Thank you for taking out time and sharing your feedback for your recent stay at ibis Gurgaon. We are glad that services rendered at ibis Gurgaon met your expectations.I have conveyed your regards to Sumit in making your stay comfortable and he is extremely delighted that you remember him post stay also. Do visit us soon and we'll ensure that all your future stays are as good as previous one Best Regards Aarti Verma Asst. Front Office Manager

Hello Divya! Thank you for taking out time and sharing your feedback for your recent stay at ibis Gurgaon! We are glad to know that services rendered at ibis Gurgaon met your expectations. Your review is motivating and thus the team of ibis Gurgaon is thankful to you for recognizing their efforts in making your stay comfortable. We have noted your feedback for bigger bathrooms. ibis rooms and bathroom worldwide are of the same size maintaining consistency of product. However at Accor, we have have brands like Pullman and Novotel offering bigger rooms and bathrooms. These brands are currently present at Aerocity and you must experience them. We would love to serve you again at ibis Gurgaon. For any assistance, please feel free to contact us. Best regards Aarti Verma Asst. Front Office Manager

Dear M. San We very much appreciate your comments regarding your stay at the ibis Gurgaon Golf Course Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards Aarti Verma Asst. Front Office Manager

Hello Rajat! Thank you for taking out time and sharing your stay experience with us. It is very disheartening to know that your stay experience did not meet your expectations. Your feedback is extremely important to us as it helps us to improve our services thereby enhancing guest's stay experience. Hence, I would like to take an opportunity to explain onto the points highlighted in your feedback. In reference to your request for the transportation, we've received your reservation request from your company on contracted rates wherein your company was taking care of room charges only. However, for easy access to your office, we have hotel cars available at additional charge with different packages suiting your requirements. You'll be glad to know that we have easy connectivity in Gurgaon through Rapid metro wherein the metro station is located just outside the hotel and metro cards can be borrowed from reception during your stay to be returned at the time of departure. We also have laundry services available at additional charge. There are various value added business packages which can purchased at reception wherein the laundry is discounted up to 50 percent. Please feel free to contact us to know more about the packages. We at ibis maintain consistency of product and services worldwide because of which toiletries are being made available on request only. However we have updated our records and all toiletries will be pre-placed in your room from your next visit onwards. We have also noted your feedback for improvement in food. We request you to elaborate your feedback. Please be assured that your feedback will be looked into and in coordination with our Executive Chef, we shall look forward for ways to improvise food suiting your taste buds. Hope you find the above in order. In case of any further assistance, please feel free to contact us. You may write to me at h6… or reach out to me directly at +9…. Best Regards Aarti Verma Asst. Front Office Manager

Hello Vinod! Thank you for taking out time and sharing your stay experience with us.We are glad to know about your pleasant experiences at the restaurant. You'll be glad to know that we at Accor, strongly believes in Diversity and Inclusion and thus we always ensure to contribute towards our society by ensuring equal job opportunity to all genders,generation, culture, and nonetheless people with different needs. we are extremely thankful to you for recognizing our initiatives. I have conveyed your regards to Christy and she is equally thankful to you. We have also noted your feedback for buffet prices and bar timings. We are in the process of incorporating new dishes to the menu of lunch and dinner thereby providing value for money. The liquor license for the bar permits us to serve alcohol only up to 2300 HRS because of which the bar closes early. For any other assistance, please feel free to contact us. We'll be happy to serve you again. See you soon! Best Regards Aarti Verma Asst. Front Office Manager

WoW! Thank you Shouvik for sharing such a wonderful feedback for your recent stay at ibis Gurgaon! We are glad that your stay was pleasant. i have personally shared your feedback with entire team of ibis Gurgaon and all team members are highly motivated and thankful to you for recognizing their efforts in making your stay comfortable. We would love to serve you again and we'll ensure that all your future stays are as pleasant t as previous one. Best regards Aarti Verma Asst. Front Office Manager

Hello Sanil, Thank you for taking out time and sharing your feedback for your recent stay at ibis Gurgaon! We are glad that your stay was satisfactory and services offered met your expectations. We have noted your feedback for extra hangers and toiletries on arrival . We at ibis maintaining consistency of product worldwide, provide four hangers in cupboard and toiletries are being provided on request. However, considering your feedback, we have updated our records thereby ensuring availability of extra hangers and toiletries in room prior to your arrival. We have also noted your feedback for improvement in services and smooth check-in experience. Please be assured that we are investing time in learning and development of our team members and you'll surely experience change in our services by your next visit. In case of any other assistance, feel free to contact me at h6… Best Regards Aarti Verma Asst. Front Office Manager

Hello Shreyas! We are extremely glad to receive such a wonderful feedback for your recent stay at ibis Gurgaon! Through your experience it's evident that you've not stayed but lived ibism ;our service culture in our hotel. We are also very thankful to you for appreciating our efforts to remove usage of plastic from our hotel. You'll be glad to know that we have 21 commitments towards planet earth and serving water in glass bottles is one of the major contributions in our Acting Here program. I have personally shared your feedback with Sumit and the restaurant staff and all team members are highly motivated with your feedback. It will be great if we get opportunity to serve you again and entire team at ibis will ensure that your next stay is as pleasant as previous one. Best Regards Aarti Verma Asst. Front Office Manager

Dear Mr. N., Thank you for taking out time and sharing your feedback for your recent stay at ibis Gurgaon! We are glad to receive your perfect feedback for a perfect stay. We at ibis strives to provide best guest experience to all our guests and it indeed feels great to receive appreciation and recognition for the efforts made by our team members to make your stay comfortable. Thank you for choosing to stay with us and we sincerely hope that your future stay experience are as pleasant as this one. Best Regards Aarti Verma Asst Front Office Manager