ibis Mumbai Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 4,535 reviews

ALLSAFE approved hotel

Information message

ibis Mumbai Airport
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+ 18 Services

Hotel extras

  • The hotel is pet friendly!

  • ALLSAFE CERTIFIED HOTEL

  • Savour delicacies at Spice it with longest breakfast from 4 am to 12 Noon

  • Inclusive of shared domestic airport transfers

  • Pay a little more and enjoy room with extra benefits at INR 499

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Mumbai Airport

Plot No F 77 Vile Parle East
Junction of Nehru Road
Western Express Highway
400099 mumbai
india

Fax: (+91)22/67167778

Check-in from 12h00

Check out up to 12h00

  • B.E.S.T:  Western Express NH8 AND NEHRU RD

  • By plane

    CHHATRAPATI SHIVAJI At 1km / 0.62 miles - Shuttle paying

  • By plane

    DOMESTIC AIRPORT At 0.5km / 0.31 miles

GPS:19.096531, 72.853314

Companies

  • ALCATEL LUCENT 2.0 km / 1.0 mi
  • BARCLAYS 3.5 km / 2.17 mi
  • BNP PARIBAS 3.0 km / 1.86 mi
  • CRISIL 2.4 km / 1.49 mi
  • DISNEY 1.5 km / 0.93 mi
  • GLENMARK 1.6 km / 0.99 mi
  • HINDUSTAN UNILIVER 1.5 km / 0.93 mi
  • JACOBS ENGINEERING 2.7 km / 1.68 mi
  • JINDAL STEEL 2.0 km / 1.0 mi
  • LARSEN AND TUBRO 2.5 km / 1.55 mi
  • PROCTER AND GAMBLE 2.0 km / 1.24 mi
  • TCS 3.0 km / 1.86 mi
  • TIMES OF INDIA 2.5 km / 1.55 mi
  • VEDANTA STERLITE 0.5 km / 0.31 mi
  • VIA COM 18 1.0 km / 0.62 mi
  • WEATHERFORD DRILLIN 2.1 km / 1.3 mi

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

SPICE IT

The Spice it restaurant provides an entertaining, energetic and vibrant dining style with its modern interactive kitchen. Spice up your experience with our international buffet or à la carte with a variety of food and snacks from around the world.

Our accommodation(s)

Your sleep is our priority in our 148 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave! All rooms' facilities at Ibis Mumbai Airport Hotel include Wi-Fi, mini bar, HD TV, in-room safe and tea/coffee maker for a comfortable stay. Bathrooms are well-equipped with a health faucet and shower cubicle.

Our guest reviews for
ibis Mumbai Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,535 reviews

TripAdvisor Rating 4.0/5

1,831 reviews

Customer review rating 3.0/5

Anonymous Friends - 26/11/2021 Confirmed reviews ALL

Had requested for early checkin but was made to wait for 40 mins in spite of calling the desk and gettting assurance a day earlier. The ac in room was not well it was too hot. The food was very mediocre.

perfect location

Customer review rating 4.0/5

Madhuri K. Business - 25/11/2021 Confirmed reviews ALL

It was great experience, staffs are very cooperative and helful.

Always nice

Customer review rating 4.5/5

Arjav Business - 24/11/2021 Confirmed reviews ALL

I like the food and hospitality

Good comfy bed - very good sleep

Customer review rating 4.5/5

Pankaj K. R. Business - 23/11/2021 Confirmed reviews ALL

Overall good experience- good room,good service,easy and fast check in/check out

Very Poor 4 das Stay

Customer review rating 0.5/5

Avinash D. Business - 22/11/2021 Confirmed reviews ALL

Extremely Poor Stay, Reception never pick up phone , no Service at all . Food Quality is really poor Staff are really Rude

Awful Service

Customer review rating 0.5/5

Yogesh Business - 21/11/2021 Confirmed reviews ALL

At least 20 calls at the reception but no one picked At least 10 calls at the kitchen but no one picked The QR code in room showed menu only of breakfast (how stupid that can be) Bathroom was not clean

Good stay

Customer review rating 3.5/5

Anonymous Families - 20/11/2021 Confirmed reviews ALL

Prices are little bit on higher side. Location is great. Rooms are a little smaller than expected otherwise good, clean and well taken care off.

Good room

Customer review rating 2.0/5

Vidhya S. Business - 20/11/2021 Confirmed reviews ALL

Reception not smooth no food in the night. This is a airport hotel. Guests come and leave 24 by 7. There should be basic room service

Business Trip

TripAdvisor rating 3.0/5

yatishtank2021 Business - 16/11/2021 TripAdvisor review

I booked hotel as it is close to Airport. Check in was ok, very friendly. As GOLD member, IBIS offered me complementary welcome drink and airport drop. Small room with typical IBIS style furniture but for 1 night is ok

Dear Yatish, Thank you for taking out time and posting a review about ibis Mumbai Airport on TripAdvisor. We appreciate your comments regarding your experience. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Bad food & restaurant service

Customer review rating 2.0/5

Pratik D. Business - 15/11/2021 Confirmed reviews ALL

There was no experience service person in the restaurant & also the table was very mismatched. The dinner buffet presentation was also and so was the food. Your team seriously need to focus on the restaurant presentation & Servive & food. And above all the restaurant was full of mosquito when we were having dinner there . NOT AN IBIS STANDARD

Well located

Customer review rating 3.5/5

Shamit B. Business - 12/11/2021 Confirmed reviews ALL

Overall service level is good. Scope for improvement in restaurant services. Seems to be understaffed.

Well located

Customer review rating 3.0/5

Nilesh S. Families - 10/11/2021 Confirmed reviews ALL

Should improve on hygiene as we found on spider in our room on the bed. We stayed in room 609. Though we were offered a room shift later but didn't opt to as we had already unpacked our luggage.

Rooms are super small

Customer review rating 1.5/5

Meera Families - 09/11/2021 Confirmed reviews ALL

Rooms alloted to us was super small...not comfortable and had to ask to change the room..

Good stay

Customer review rating 3.5/5

Anurag D. Families - 09/11/2021 Confirmed reviews ALL

Hotel was well located near the airport terminal 1. We stayed with family. Housekeeping staff and other staff were very cooperative. We were there with 1.5 year old kid and they arranged necessary things when needed. This is good budget hotel, room size was little small but manageable. Breakfast was ok while dinner little pricey.

Good stay

Customer review rating 4.5/5

Havovi Business - 07/11/2021 Confirmed reviews ALL

My stay was very comfortable thanks to the warm hospitality of your staff, particularly of Shivam, Mayuri, Shubhada and Arbaaz

My review

TripAdvisor rating 3.0/5

gautamvyas2021 25/09/2021 TripAdvisor review

Good location, unkempt property Multiple Service calls not accommodated (addl water bottle request ) Food quality awful Windows leaking and water seeping into rooms People yelling in a hallways at late hours Rest all good

Dear Mr. Vyas, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Further to your feedback shared earlier through TripAdvisor about the issues experienced by you, we have already introduced strong corrective measures to ensure that our guests’ stays with us are most pleasant. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through; I hope you will give us another opportunity to serve you better and regain your confidence in ibis Mumbai Airport.

Busness Trip during Pandimic at Mumbai

TripAdvisor rating 4.0/5

Wanderer651336 Business - 15/08/2021 TripAdvisor review

The trip was safe. I selected IBIS Mumbai Airport as I have stayed here earlier and am comfortable about the property from point of cleanliness which is must during Covid19, it is near to Airport and easly reachable to all my business meeting venue.

Dear Guest, It's amazing to know that you have had a great trip and we could make you feel comfortable and safe during pandemic. It will be our pleasure to host you again to create more wonderful experiences.

VERY GOOD

TripAdvisor rating 5.0/5

Anand J 17/03/2021 TripAdvisor review

good hotel located clsoed to domestic air. supporting staff. particulary neeraj in restaurant was very helpful. the food quality in restaurant was exceptionally good. hotel serves very good breakfast and wifi connectivity is also ok

Dear Anand, Thank you for your detailed feedback. I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for Niraj. The team at ibis Mumbai Airport looks forward to welcoming you back in the near future.

Rude staff and unclean rooms

TripAdvisor rating 1.0/5

gosaviganesh 18/02/2021 TripAdvisor review

Staff at ibis mumbai is rude and have no manners to speak to customers. Their behavior is unprofessional. The rooms are not kept clean bedding wasn’t proper. Overall worst experience. Hopefully the management makes a not of it and makes some changes

Dear Mr. Gosavi, Thank you for taking the time to tell us about your experience at the ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We appreciate your sharing your concerns, conscious that our explanations won’t erase the unsatisfying experience you have been through, we hope you will give us a chance to regain your confidence. Do write to us on h6367-fo@accor.com and I will personally make sure that you experience our hospitality which we are known for during your next stay. Regards, Gaurav Chavan General Manager

My stay at Ibis Mumbai Airport

TripAdvisor rating 5.0/5

khemanipk Business - 13/02/2021 TripAdvisor review

Real value for money. Excellent location, clean rooms and basic amenities. You have everything that you need for a short business trip. The front desk staff is courteous and helpful and if you have stayed there before you ID is preserved so that you don’t have to present it again. Very convenient isn’t it. 👍

Dear Mr. Khemani, Thank you for sharing your views with us. I am very pleased to know that you had a comfortable stay with us and your appreciation about the hotel room and services has been humbly received. It is feedback from esteemed guests like you that motivates us to strive further towards excellence. We look forward to welcoming you back at ibis Mumbai Airport. Regards, Gaurav Chavan General Manager

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