ibis Mumbai Airport Hotel 3 stars

Customer review rating 4.0/5 4,090 reviews

ibis Mumbai Airport
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+ 17 Services

Hotel extras

  • Longest breakfast from 4am to noon

  • Savour delicacies at Spice it

  • Unwind at the chic bar - The Hub

  • Inclusive of shared domestic airport transfers

  • Pay a little more and enjoy room with extra benefits at INR 499.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • CHHATRAPATI SHIVAJIPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • Copy/print service available
Information message

Hotel location

ibis Mumbai Airport

Plot No F 77 Vile Parle East
Junction of Nehru Road
Western Express Highway
400099
mumbai
india

Tel: +912267167777

Fax: (+91)22/67167778

Check-in from 12h00

Check out up to 12h00

  • B.E.S.T :  Western Express NH8 AND NEHRU RD

  • By plane

    CHHATRAPATI SHIVAJI At 1km / 0.62 miles - Shuttle paying

  • By plane

    DOMESTIC AIRPORT At 0.5km / 0.31 miles

GPS :19.096531, 72.853314

Companies

  • ALCATEL LUCENT 2.0 km / 1.0 mi
  • BARCLAYS 3.5 km / 2.17 mi
  • BNP PARIBAS 3.0 km / 1.86 mi
  • CRISIL 2.4 km / 1.49 mi
  • DISNEY 1.5 km / 0.93 mi
  • GLENMARK 1.6 km / 0.99 mi
  • HINDUSTAN UNILIVER 1.5 km / 0.93 mi
  • JACOBS ENGINEERING 2.7 km / 1.68 mi
  • JINDAL STEEL 2.0 km / 1.0 mi
  • LARSEN AND TUBRO 2.5 km / 1.55 mi
  • PROCTER AND GAMBLE 2.0 km / 1.24 mi
  • TCS 3.0 km / 1.86 mi
  • TIMES OF INDIA 2.5 km / 1.55 mi
  • VEDANTA STERLITE 0.5 km / 0.31 mi
  • VIA COM 18 1.0 km / 0.62 mi
  • WEATHERFORD DRILLIN 2.1 km / 1.3 mi
Companies

Our accommodations

Your sleep is our priority in our 148 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave!

STANDARD QUEEN ROOM

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD TWIN ROOM

Accessible room
  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD QUEEN ROOM - WITH EXTRA BENEFITS

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD TWIN ROOM - WITH EXTRA BENEFITS

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

SPICE IT

Type of cuisine: International

The Spice it International restaurant provides an entertaining, energetic and vibrant style of dining with its interactive kitchen. Choose to dine buffet or A La Carte with a variety of food and snack choices from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HUB

Non contractual photo

Enjoy a combination of value and convenience at the Hub Bar. Choose to wind down after a busy day over snacks, drinks and complimentary High Speed Internet access.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mumbai Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,090 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,747 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located but poor service

Customer review rating 4.0/5

Paul B. Couples - 23/03/2020 Confirmed reviews ALL

Poor from the moment we arrived. I realise these are difficult times but no flexibility at the hotel. As I had to get a plane in the early morning no provision was made to substitute for a breakfast. IBIS a you should be ashamed.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gaurav Chavan General Manager

Very bad

Customer review rating 4.0/5

Shunmugaraja Business - 18/03/2020 Confirmed reviews ALL

Here bad

Dear Shunmuga R., Thank you for taking the time to tell us about your experience at the ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaurav Chavan General Manager
Customer review rating 4.0/5

Merry M. Families - 16/03/2020 Confirmed reviews ALL

I would like to thank entire ibis Mumbai team for the great hospitality n a special thanks to Mr. Arbas.

good stay

Customer review rating 4.0/5

Roy S. Couples - 12/03/2020 Confirmed reviews ALL

good service

Dear Roy S., We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Chavan General Manager

well located

Customer review rating 4.0/5

S.rajanarsaiah Business - 11/03/2020 Confirmed reviews ALL

for club members there should be some benefits

Haven in the hustle and bustle of Mumbai

Customer review rating 4.0/5

Merrill I. Friends - 11/03/2020 Confirmed reviews ALL

Very comfortable room, facilities and pleasant staff

Dear Merrill Gale I., We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Chavan General Manager

Pretty close to Airport

Customer review rating 4.0/5

Nakul S. Business - 09/03/2020 Confirmed reviews ALL

My stay at ibis was brief (for single night), however, the room, hotel services and meals were all nice. While all went nice, I was surprised to see the difference of more than Rs. 2000 for on-the-go price (as compared with what I booked my room for). While I understand that the rates change every now and then, at least for the members the offered price should be that.

Staff are rude.

Customer review rating 4.0/5

Mathews Business - 07/03/2020 Confirmed reviews ALL

They give racist service. Indians are given the best service than other races

well located & good stay

Customer review rating 4.0/5

Arushee M. Business - 06/03/2020 Confirmed reviews ALL

The experience was too good there. Stay was to good. Buffet quality of food was excellent.

Okay

Customer review rating 4.0/5

Aditya Business - 04/03/2020 Confirmed reviews ALL

We should have luggage pick up , I had to carry my own luggage which is wrong

Dear Aditya N., Thank you for taking the time to tell us about your experience at the ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaurav Chavan General Manager

Just what I expect from an Ibis, although I personally like Ibis Styles best!

Customer review rating 4.0/5

Sheila J. Solo - 03/03/2020 Confirmed reviews ALL

All as expected, checked in online. Was rather suprised to get burnt fried eggs at breakfast, thank goodness I wasn't French, Accor is usually known for its food. No time to complain as I had a flight to catch. Also I thought that there was free transport transfer to the airport but ended up having to pay 1,000 rupees when the trip from the airport only cost 500. How was it so expensive?

Ibis Mumbai airport

TripAdvisor rating 4.0/5

arn0ld71 Business - 03/03/2020 TripAdvisor review

+’s : Check in and check out was a breeze Food & Resturant service was just superb, hats off to your chef and Resturant staff -‘s: Wifi was bad Room was not very clean Bedsheet, pillowcase and towels had tears, guess were very old

Decent stay

Customer review rating 4.0/5

Amrita Families - 01/03/2020 Confirmed reviews ALL

Room was good. Bed was not that great. 2 single mattresses combined to make double bed was creating discomfort.

Not anywhere near Ibis Standard

TripAdvisor rating 4.0/5

MarkP8602 01/03/2020 TripAdvisor review

After arriving late at night we decided not to take any chances and book with a well known brand. We booked a Queen Room with extra benefits. When we arrived at 3am the booked room was not available. We had to accept the twin room since it was the middle of the night and the options where nil. No apology from the front desk staff was given. The room given had problems with the key card, The reader was often not able to read the card properly. This problem existed throughout the stay, The next day we wanted to avail for our free drinks included in the room rate. After ordering we were advised, that we should have vouchers for theses. These vouchers should have been handed to us at check in, which was not the case. We were able to retrieve them that day after flagging this up. I enquired about late check out the night before. They couldn’t confirm it because of the booking, but the front desk advised to check with them in the morning shortly before 12. In that case we needed to get ready early anyway. All in all it was not even remotely the standard I would expect from ibis and especially at this high room rate. The rooms were old but okay.

Okay types

Customer review rating 4.0/5

Navjeevan K. Business - 29/02/2020 Confirmed reviews ALL

Staff not courteous in dining area Check out process was bad, I checked out on 20th Feb at 10am after handing over keys to front desk, when I received bill it shows my checkout date as 21st Feb 2020 at 4pm and they charged me for one extra day. Not you are giving excuse that alteration could have done before checkin, at least your front desk guy should communicate / ask why I am checking out one day in advance and should communicate that there would be one day charges, I am requesting at least to change the check out date but no one is listening in the hotel.

Good Stay

Customer review rating 4.0/5

Shantanu D. Business - 27/02/2020 Confirmed reviews ALL

It was a good stay. But i have a issue in my payment as Rs. 7179.22 is charged twice on credit card account. Need refund for the same

Customer review rating 4.0/5

Karaninder Business - 26/02/2020 Confirmed reviews ALL

Pleasant

Dear Karaninder S., We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaurav Chavan General Manager

Not worth the price and the usual IBIS experience was missing

Customer review rating 4.0/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Not satisfied with the room in terms of the price; Not at all spacious and toilets were too compact. We booked on corporate rates which includes breakfast. However, staff dont seem to be aware of this and we were initially denied of the service. Breakfast also lacked variety and there was no one to come and ask us regarding the food and if we need anything extra like egg/dosa dishes that need to ordered separately. Checkout was a hassle as your system went down and the staff weren't courteous enough to reassure us that our bill receipt would be provided in due course.

As promised

Customer review rating 4.0/5

Vibhor M. Couples - 24/02/2020 Confirmed reviews ALL

Overall good place foods fine service is quick.

Convenient for airport

Customer review rating 4.0/5

Db Friends - 24/02/2020 Confirmed reviews ALL

Staff polite, friendly and efficient. Good buffet, especially dinner. However rooms small, some noise from renovations, annoying when you need to rest.

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