Sofitel Guarujá Jequitimar

Sofitel Guarujá Jequitimar 5 stars

Customer review rating (ALL Rating) 4.4/5 4,426 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

Telephone +55 13 2104-2000

Contact email

  • RIO DE JANEIRO - GUARUJA: 

  • RIO DE JANEIRO - SANTOS: 

  • SAO PAULO- GUARUJA: 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS:-23.970838, -46.187973

Companies

  • CARBOCLORO 20 km / 12.43 mi
  • PORTO DE SANTOS 30 km / 18.64 mi
  • USIMINAS 20 km / 12.43 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Our guest reviews

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,426 reviews

TripAdvisor Rating  4.5/5  2,676 reviews

Certificate of excellence 2022

Personnel non internationale

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Manque de personnel

Monsieur D., Bonjour! Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Guarujá Jequitimar. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Márcia Miranda Directeur de l’hôtel Sofitel Guarujá Jequitimar

Customer review rating 5.0/5

Leonard A. Couples - Confirmed reviews ALL

The 4rd time there and it is excellent

Dear Leonard Eloy A., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Poor rooms and a run down hotel

Customer review rating 1.5/5

Trishul M. Business - Confirmed reviews ALL

The hotel badly needs a refurbishment . Rooms are poor, bathrooms are badly in need of an upgrade . Service is very slow . The location and view are excellent but the hotel is of a very poor standard

Dear Trishul M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

What a disappointment!

TripAdvisor rating 2.0/5

jnha TripAdvisor review

The hotel is operating well below the level such a hotel should feature. Sofitel is expected to be a luxury brand of Accor hotels and many yhings were terribly disappointing. Some examples: - the furniture is in bad shape - more than one hour waiting for a simple room service order (a glass of cold milk and a pot of hot water) - no towels and no water in the fitness center (otherwise well equipped) - at check-in they do not say what half-board plan means at this hotel (breakfast and lunch, which is a bit surprising when check-in is at 4pm and check-out at 12 noon... ) - at dinner (which is not included in the half-board scheme), no "à la carte" options. The guests have no choice but a three-course menu at a fixed price. - we asked for a cocktail at dinner time, but even though the bar is just a flight of stairs down, our request was flatly denied - at breakfast (buffet style, included in the half-board plan), i asked an expresso coffee, and I was told it would be charged separately. - we had only one bathrobe in our suite. We asked for a second one, it took more than one hour and a half to be delivered... - the bathroom amenities were very minimal As a conclusion, the hotel did not meet our expectations. I've stayed in Sofitel hotels in various countries and this one is clearly the worst one I've ever seen.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Always a pleasure to stay at this property

Dear Joseph F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Passing grade

Customer review rating 3.5/5

Cr Business - Confirmed reviews ALL

All went well but unremarkable. Check-in experience was a nightmare. Food was good. Event went well and was professionally assited by the Hotel's team. Rooms were clean but are showing some wear and tear. Hotel bar closes too early and guests are left with no alternative to fraternize. This must be addressed by Hotel management!

Dear Christian De Lima R., We very much appreciate the response of our survey regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback from our guests. I will share the responses with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Not to bad

Customer review rating 2.5/5

George B. Families - Confirmed reviews ALL

Expensive for the service provided

Dear George B., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Have been better before

Customer review rating 3.0/5

Juliana S. Families - Confirmed reviews ALL

This is the third time we stay in Jequitimar and it is the worst of all. Hotel facilities are beautiful, beach is beautiful, food is great. But overall maintenance is poor, Kid’s club has improved but still needs to be renovated. The worst was the fact the room had many small ants all over the places…and many on the bed. We called reception twice and nothing was made. We advised the maid to replace the sheets. It helped, but didn’t solve the problem. We also saw similar ants in elevators and other areas, which signals some lack of basic care/disinfection. We’re also concerned with the unsafe electrical connections in wet floors…in the pool area, where attractions were setup for kids during the weekend. This is a recipe for disaster. That explains why I think the hotel has been better before.

Dear Juliana S., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Wonderful vacation, though expenseive

Customer review rating 5.0/5

Cristina Families - Confirmed reviews ALL

It was not cheap, but I loved. the beach is so close and was quite empty. The food was great. The mall is at walking distance. The bedroom is big and so confortable. I loved it all.

Dear Cristina Maria B., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Fantastic Resort Facilities

Customer review rating 5.0/5

Marco R. Couples - Confirmed reviews ALL

Well located, fantastic staff and wonderful facilities to relax and enjoy weekend on the beach.

Dear Marco Aurelio R. F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent Location/ Very confortable rooms/ Service Irregular/ Poor maintenance

TripAdvisor rating 4.0/5

antonioaidar TripAdvisor review

Reception desk must improve the service quality. Some atendants very poorly trained. some were very good. Improve quality as soon as possible. Had to change rooms, due to poor maitenaince. Complete Blackout in te room on the second day.

Dear Antonio, Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding your stay with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Customer review rating 4.5/5

Antonio B. P. N. Friends - Confirmed reviews ALL

dentro das expectativas

Prezado Sr. Pardo n. Bonjour! Agradecemos os seus comentários referentes á sua hospedagem no Sofitel Guarujá Jequitimar . É sempre um prazer receber impressões positivas. Seu feedback será compartilhado com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Muito obrigado por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Regular Service, Great Hotel

Customer review rating 4.0/5

Gkm Families - Confirmed reviews ALL

The hotel ie beautiful, everything Wonderfull. BUT the service is horrible. Horrible. I have been in the hotel many times. The pool ser ice is the worst. No one comes to ask if you want anything. It is very hard to call a waiter or order anything at all. The lobby is the same. Waiters fighting with each other. I really have a bad experience every single time. Im. writing this hopping it. will make a difference and someone will take some action. This last time a girl serving my table at breakfast apologized for mixing the order and taking so long to bring just a glass of water because she worked until 2am and she was back to work the breakfast at 7am.

Dear Guilherme M., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding the service with our teams in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent

Customer review rating 4.5/5

Leandro R. Couples - Confirmed reviews ALL

Everything was great but could give points to my ALL. Unfortunately no one tried to help me on this.

Dear Leandro R., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Weekend

TripAdvisor rating 5.0/5

Fadi A TripAdvisor review

The hotel is very well located, very clean, the stuff are very welcoming and friendly, the food is very good and the restaurants and bar quality of service is great. The swimming pool and sea services and food are very good, especially the restaurant Mar Casado

Dear Guest, We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Feel Welcome! Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

TripAdvisor rating 3.0/5

jamespstanton TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

TripAdvisor rating 5.0/5

paulwitts Families - TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

TripAdvisor rating 2.0/5

jl1804 Couples - TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

TripAdvisor rating 4.0/5

Daniel L Families - TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

TripAdvisor rating 2.0/5

celson728 Families - TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

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