Sofitel Guarujá Jequitimar Hotel 5 stars

TripAdvisor rating 4.5/5 2,559 reviews

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Sofitel Guarujá Jequitimar
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+ 26 Services

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Companies

  • CARBOCLORO 20.0 km / 12.43 mi
  • PORTO DE SANTOS 30.0 km / 18.64 mi
  • USIMINAS 20.0 km / 12.43 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 4 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 15 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 301 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 4 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • GRU Additional charge
    • DE GUARULHOS Additional charge
  • Auto Vagas
    • On site
Well-being
  • Piscina Externa
    • Outside
    • On site
  • Academia
    • On site
Boutiques/shopping
  • Beauty salon
  • Shopping mall
  • Drugstore/pharmacy
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years
    • Childrens Club for 4 to 6 years
    • Outdoor playground for children
    • Play area

Your meetings and events

We have developed a comprehensive structure to meet the demands of business tourism in the São Paulo coastal region. One undoubted difference we offer is Inspired Meetings with an elite team trained to plan your event in infinite detailAt the Sofitel Guarujá hotel, we have 16 fully-equipped rooms with capacity for up to 1100 people, which can be adapted according to your requirements. The hotel also has an open-air arena over 7176 sq. yds (6000 m²) in size for large-scale events.

Room descriptions and layouts

26 

meeting rooms

From 1 to 280 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Auditorium

  • TV with VCR

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

  • Slide projector

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 4.5/5

2,559 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Could’ve been great. But wasn’t.

TripAdvisor rating 3.0/5

jamespstanton 21/08/2021 TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

TripAdvisor rating 5.0/5

paulwitts Family - 14/01/2020 TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

TripAdvisor rating 2.0/5

jl1804 Couples - 11/01/2020 TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

TripAdvisor rating 4.0/5

Daniel L Family - 07/11/2019 TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

TripAdvisor rating 2.0/5

celson728 Family - 06/11/2019 TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

TripAdvisor rating 4.0/5

Luciane G Family - 31/10/2019 TripAdvisor review

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

TripAdvisor rating 4.0/5

Quest12292718987 Family - 19/10/2019 TripAdvisor review

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Worth it in high season

TripAdvisor rating 4.0/5

carloseduardot761 Family - 22/07/2019 TripAdvisor review

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

Dear Carlos Eduardo, Bonjour! Thank you for taking your time to share your impressions about Sofitel Guaruja Jequitimar. The team is glad that you enjoyed a relaxing time at the hotel. Sofitel will be waiting for your next visit! Feel Welcome, Márcia Miranda Hotel Manager

Hospitality,comfort and good food.

TripAdvisor rating 5.0/5

Marina M Couples - 08/03/2019 TripAdvisor review

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.

Dear Mrs. Marina, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Brazilian Paradise

TripAdvisor rating 5.0/5

Jean O Couples - 07/02/2019 TripAdvisor review

Keep going back to this jewel. Warm welcome, room with an excelent view, clean and most important available at arrival. Impressive breakfast and lunch buffets. Pool water at perfect temperature, just the music could be improved....

Dear Mr. Jean, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar

Nice beach resort

TripAdvisor rating 4.0/5

Quest12292718987 Family - 17/12/2018 TripAdvisor review

The Beach is fabolous and staff Very kindly. But the hotel needs a maintenance. The blackout curtain doesnt Works. Idem the bathtub. Besides I asked for a late check-out because I'm a Silver member of LeClub Accor but the staff denied.

Dear Customer, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback of our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Excellent Hotel, very nice location!

TripAdvisor rating 5.0/5

Daniel L Family - 09/12/2018 TripAdvisor review

The hotel is indeed very good, with excellent services and beautiful location. The casino game at night is really nice, and the Pernambuco Beach safe and calm. There are several stores and restaurant options attached to the Hotel, at the Jequiti Mall, along with a Pão de Açucar supermarmarket, so that there is no need to travel. Nearby beachs as Enseada and Pitangueiras also offer good options for restaurants and night life.

Dear Mr. Daniel, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent beach front hotel near to Sao Paulo.

TripAdvisor rating 5.0/5

Rubens C. V Family - 25/05/2018 TripAdvisor review

Sofitel Jequitimar is a very good resort hotel (might be all inclusive or not) one hour and half from Sao Paulo. The rooms are very comfortable. It is located in a nice beach. We very often go with our grandson or granddaughter that can stay in the same room with free meals and no extras. I highly recommend it.

Dear Mr. Rubens C.V, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent

TripAdvisor rating 5.0/5

andreluisb2018 Family - 09/02/2018 TripAdvisor review

The experience was amazing! The structure's of the hotel and hospitality. The employees was so kind, and make everything to make things going well. On check in I received an upgrade of the room. It was my birthday and they send me a small cake to celebrate with my family. I loved the way that they surprised me and my Family! I desire to return real soon.

Dear Mr. Andre, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice but trick

TripAdvisor rating 4.0/5

anafD4634SH Family - 25/01/2018 TripAdvisor review

It is a nice place for a weekend escape from São Paulo city. However, kids below age 4 may not stay in the kids club without adult supervision unless you pay for a babysitter and they will be kept on the babies´room. On the other hand, if you buy an all inclusive package, kids 4 years old and older will not be included in the package, they will charge you extra fees for their lunch and dinner.

Dear Mrs. Ana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Manager Hotel Sofitel Guarujá Jequitimar

Vacation in family

TripAdvisor rating 4.0/5

tatianap564 Family - 12/01/2018 TripAdvisor review

Once time again,service was terrible People not prepare to work at this hotel certainly Unfortunely nothing change last 3 years Food quite reasonable but below expected certainly Rooms take too long to be cleaned

Dear Mrs. Tatiana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Amazing, absolutely TOP LEVEL !

TripAdvisor rating 5.0/5

claudioandrec Business - 14/12/2017 TripAdvisor review

This is the best property I have ever stayed in Brazil. Better than the Belmond Copacabana Palace. The service is perfect, my Prestige Suite was perfect, the employees are helpful, polite, and kind. The restaurants are great. The pool, amazing. The SPA, absolutely terrific. And the beach.... clean, not crowded, lovely. My wife and I will certainly come back. Congratulations !

Dear Mr. Claudio, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Fantastic hotel on the beach!

TripAdvisor rating 5.0/5

Grandma711 Family - 05/06/2017 TripAdvisor review

The hotel staff from the reception desk to the restaurant workers who were outstanding to the lovely lady that cleaned the room - everyone and everything, including the food was fantastic!!!! The view of the mountains and the married ocean spot were priceless!

Dear Mr. Grandma, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Check in and Check Out - Not compatible with Sofitel - Too long in line

TripAdvisor rating 4.0/5

MAGIANESI Family - 14/12/2016 TripAdvisor review

Excelent journey weekend. Most of the staff very helpful and happy to serve. Extraordinary Small Lunch as well as lunch and dinner. Congratulations !!! Some issues with air conditioning overall Check in and Check out too long in line which is not normally seen on Sofitel locations.

Dear Mr. Magianesi, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

good vacation on the beach

TripAdvisor rating 4.0/5

Launberg Family - 12/12/2016 TripAdvisor review

Excellent resort. Only problem is the noise of children in the Brisa restaurant. Suggest isolating a section of the restaurant where only adults are allowed. Also the maintenance of the corridors needs improvement such as painting and fixing scratched or loose wall panels.

Dear Mr. Launberg, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

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