ibis York Centre Hotel 2 stars

Modest price for a room close to city centre. Excellent breakfast. Unexpected £10 fee for 24 hr. parking: no space at hotel but public parking close by at same price. Comfortable room and helpfu staff. Overall very good value.

Located near train station,city centre close by.Room clean and tidy,good choice for breakfast and a nice bar area.Hotel needs a little updating.

Car park ridiculously small/tight and £10 charge excessive. In the hotel was told couldn't check in until 4pm when our confirmation email said 2pm. Got checked in early as room was ready. In the room, the floor was unlevel meaning the bed was leaning and felt like we were genuinely going to roll out of it. The decor was very dated with paint peeling from windows, handrails on the stairs etc. Overall the whole was looked very tired and in need of a makeover.

We stayed in two rooms for one night for a city break. On arrival the hotel looked lovely as had parking. We were able to check in to one of our rooms very early so also a bonus. On entering the room at first look it seemed a little dated but ok. On closer inspection we realised the room was not clean. It hand handprints on mirrors and surfaces, a skid mark in the toilet, the toilet roll was almost empty where it had been used by a privious guest and gerally the room had just been wiped over. Unfortunatly we found a similar situation when checking into the second room. Both looked clean on the serface but we’re not. In the second room we found similar issues. In top of the cleaning issues with the second room we also had some other issues with the shower screen that moved about on one of the hinges and felt like it would fall apart if touched, and the window would not stay open. It only opened about 4 inches anyway due to safety lock but we ended up having to prop it open with a hair dryer as the weight balancing system in it was not working and it would close. When it came time for bed we were equally disappointed. My sons duvet allyjow clean had blood stains on it that could easily be seen from the hand holes at the top for making it. This made if very anctious about sleeping in it. All the beds were made in such a way that the mattresses were exposed at the head end. As for the mattress they were a large thick base thing with a fin foam topper. It was extremely hard and uncomfortable. Had we been staying for more than one night I would have left and found elsewhere. The issues we found were clearly through the neglect of the rooms. This hotel was ideally placed within walking distance to the city centre. It could do with a referb in the rooms but to be honest with a deep clean and some care and an attention to detail when changing over rooms it could be a perfectly servicible base for a budget stay when visitingt York as is.

The hotel is well located in York. Our room although quite basic was clean & comfortable. The staff were very good especially Leanne who was friendly,helpful & very efficient. In all our stay was a pleasant experience.

My room was not cleaned and even I found balloons from other family under the bed. I commented three times to the manager regarding the cleaning missing, she apologised and argue the cleaning personal is from outsourcing , anyway as customer the name of the hotel is the main one, very disappointed about this

After reading recent reviews, was very wary of visiting. But on the whole was pleasantly surprised that we enjoyed our three night stay. Room was clean apart from dubious marks on the curtains. Bed comfortable, breakfast a good selection. Staff very friendly and hard working. Just a ten minute walk from the railway station and into the city from the hotel. Would stay here again if visiting York. Don’t be put off by bad reviews. We have stayed in five star ibis and this is what it is a budget hotel. Agree hotel bedrooms could do with a lick of paint but on the whole not bad at all.

Staff were very attentive, nothing was a bother to them. We had problems with the bathroom, which was reported by not attended to; the water in the sink was very slow in draining away, there was no plug and the bathroom door didn't close tightly. Apart from that, the room was good. Would return again.

Stayed just one night. Good location, brief interaction with staff was fine. Room was mostly ok, but not entirely clean, which is a bit worrying in today's covid times. Shower was powerful and hot, but shower-head was mouldy. Towels had odd grey stains. TV was ok, but several channels not working. Bed was firm and comfortable. Overall not a bad place for a quick easy stay, location is great and near the train station. However if I were staying again I'd probably try to get a room in one of the several other hotels nearby.

The rating of 8 was due to the light above the dressing table is dodgy and the hairdryer in the room is broken. It could be a perfect 10 if these were functioning.

York is a very busy and congested city. The Hotel was fairly easy to find. The main problem was the lack of parking. Check in was easy and helpful. Room was good. Breakfast was very good. Although the receptionist pointed out an alternative car park, it was also full. I suggest a car park location map is provided to help visitors unfamiliar with the area.

On main route but room at side was quiet. Close to a number of pubs and restaurants and no distance from Mickelgate which is a bit run down after COVID but will I’m sure spring back Room small but ok except when you have a small bathroom why put a bath in it when a shower is much easier and makes it feel bigger? Staff helpful lifts small bug there are two Will go back but probably not for a longer stay 1-3 nights is fine

On arriving at the hotel on Sunday morning reception was full of hens and stags looking a little worse for wear leaving the hotel. Check out was 12 and I arrived at 11. Reception smelt of cigarettes because there was a number of people smoking at the door entrance. The reception guy was a bit rude as I said I was staying that evening he grumbled that I couldn't check in until 5, I just wanted to let him know my car was in the carpark. The room I stayed in was very dated woodchip style walls just overall looked grotty. There was a TV with a few stations but most channels said they were unavailable due to the aerial. The shower was good nice and hot and powerful but no hair dryer. We were on the ground floor and the floor above was very squeaky....well I think it was the floor. The bed was hard and comfy other than the noise from upstairs it was quiet. May not of been Friday and Saturday night I checked out in the morning and they allowed me to keep my car parked there with no extra charge. Parking spaces are tight but they were available when I arrived the cost was 10 pound a night.

Staying in York during race week is not cheap and the prices for this basic IBIS are higher than you would expect. However to be fair it does it’s job well but without frills. The staff are friendly, the rooms clean, the beds comfortable and a good shower. The breakfast could be better and we had no soap in the dispensers . However two good points. The hotel is less than 10 minutes to the racecourse but less than 15 minutes walk to the station or the middle of the city. Like the fact they will store luggage before and after checking/checkout.

Unfortunately my room was not ready for occupation when I arrived at 5pm. There had been a problem with the laundry delivery it seems. The staff were doing what they could and offered to store my bags till I could check in. When I did return to the hotel at about 11pm, check-in went ahead and my bags were retrieved after a bit of a hunt around various locations. I wasn't given the free drink voucher which is normally given to Accor Gold Card holders. The room was clean but tired - the desk lamp and one of the bedside lamps were not working, there were no USB charging sockets and no power sockets anywhere near the bed. There were no net curtains and no thermostatically controlled air cooling/heating system - all of which are normal in more modern Ibis hotels. The en suite facilities were very good and the shower was excellent. The hotel was quiet the night I was there and I slept well. The hotel is also in a very good location for walking into the city centre or to the railway station. I have stayed in many Ibis hotels across the UK and Europe and this one was a bit of a disappointment, especially when you consider that there are many similar hotels at the same price point in York.