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ibis York Centre Hotel 2 stars

Customer review rating 4.1/5 5,169 reviews

ALLSAFE approved hotel

ibis York Centre
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+ 12 Services

Hotel extras

  • Very close to York Racecourse.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Currency exchange Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Self service business centre Paying
  • Copy/print service available Paying

Hotel location

ibis York Centre

77 The Mount
YO24 1BN york
united kingdom

Tel: +441133968032

Fax: (+44)19/04621224

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 48km / 29.83 miles

  • By train

    YORK At 0.5km / 0.31 miles

GPS :53.953453, -1.094191

Companies

  • CLIFTON MOOR INDUSTRIAL 8.05 km / 5.0 mi
  • CLIFTON MOOR RETAIL PARK 8.05 km / 5.0 mi
  • DEFRA 8.05 km / 5.0 mi
  • DESIGNER OUTLET 6.44 km / 4.0 mi
  • JOHN SMITH 17.7 km / 11.0 mi
  • MONKS CROSS RETAIL PARK 6.44 km / 4.0 mi
  • NETWORK RAIL 1.61 km / 1.0 mi
  • NFU 6.44 km / 4.0 mi
  • NORWICH UNION 1.61 km / 1.0 mi
  • YORK BUSINESS PARK 8.05 km / 5.0 mi
  • YORK CITY CANCEL 1.61 km / 1.0 mi
  • YORK CITY FC 3.22 km / 2.0 mi
  • YORK CITY KNIGHTS 3.22 km / 2.0 mi
  • YORK TOURISM BUREAU 1.61 km / 1.0 mi

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,169 reviews

TripAdvisor Rating 3.5/5

2,497 reviews

Very good

TripAdvisor rating 4.0/5

Ian P 13/09/2021 TripAdvisor review

Very nice hotel close to the train station and although it maybe a bit away from the centre there are plenty of buses and taxis available.plus there are some nice bars and restaurants within easy walking distance

Dear Guest Thank You for your lovely review of ibis York Centre, We are all very pleased you enjoyed your stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Great stay

Customer review rating 5.0/5

Alison Couples - 11/09/2021 Confirmed reviews ALL

The ibis hotel has everything you need and a good location to explore York.. the staff were very nice and met all needs.. we went for a lovely breakfast every morning and had a good choice that suited up. It was a bonus on our last day to find out the check out time was 12..

Dear Alison Voucher** R., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Good hotel at a reasonable price.

Customer review rating 5.0/5

T C. Couples - 11/09/2021 Confirmed reviews ALL

Good clean rooms, plenty of hand sanitising facilities, excellent cooked breakfast.

Dear TERENCE C., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Close to amenities.

Customer review rating 3.0/5

Colin G. S. Couples - 11/09/2021 Confirmed reviews ALL

Staff coped well with Covid restrictions, however using Covid as an excuse not to clean or maintain the rooms was a bit far fetched.

Dear COLIN s., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Very good

Customer review rating 4.5/5

I. Couples - 11/09/2021 Confirmed reviews ALL

It was a very nice hotel although if you have walking difficulties it is a bit away from York centre. The hotel itself was very clean the staff were very friendly.

Dear I. IAN, We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Satisfactory

Customer review rating 3.5/5

Rod S. Couples - 10/09/2021 Confirmed reviews ALL

Modest price for a room close to city centre. Excellent breakfast. Unexpected £10 fee for 24 hr. parking: no space at hotel but public parking close by at same price. Comfortable room and helpfu staff. Overall very good value.

Dear ROD S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located,good stay

Customer review rating 4.0/5

Phil Couples - 10/09/2021 Confirmed reviews ALL

Located near train station,city centre close by.Room clean and tidy,good choice for breakfast and a nice bar area.Hotel needs a little updating.

Dear PHILIP J., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Not very good

Customer review rating 2.0/5

Karl Couples - 09/09/2021 Confirmed reviews ALL

Car park ridiculously small/tight and £10 charge excessive. In the hotel was told couldn't check in until 4pm when our confirmation email said 2pm. Got checked in early as room was ready. In the room, the floor was unlevel meaning the bed was leaning and felt like we were genuinely going to roll out of it. The decor was very dated with paint peeling from windows, handrails on the stairs etc. Overall the whole was looked very tired and in need of a makeover.

Dear KARL C., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Well located but rooms not clean

Customer review rating 3.0/5

D. Families - 08/09/2021 Confirmed reviews ALL

We stayed in two rooms for one night for a city break. On arrival the hotel looked lovely as had parking. We were able to check in to one of our rooms very early so also a bonus. On entering the room at first look it seemed a little dated but ok. On closer inspection we realised the room was not clean. It hand handprints on mirrors and surfaces, a skid mark in the toilet, the toilet roll was almost empty where it had been used by a privious guest and gerally the room had just been wiped over. Unfortunatly we found a similar situation when checking into the second room. Both looked clean on the serface but we’re not. In the second room we found similar issues. In top of the cleaning issues with the second room we also had some other issues with the shower screen that moved about on one of the hinges and felt like it would fall apart if touched, and the window would not stay open. It only opened about 4 inches anyway due to safety lock but we ended up having to prop it open with a hair dryer as the weight balancing system in it was not working and it would close. When it came time for bed we were equally disappointed. My sons duvet allyjow clean had blood stains on it that could easily be seen from the hand holes at the top for making it. This made if very anctious about sleeping in it. All the beds were made in such a way that the mattresses were exposed at the head end. As for the mattress they were a large thick base thing with a fin foam topper. It was extremely hard and uncomfortable. Had we been staying for more than one night I would have left and found elsewhere. The issues we found were clearly through the neglect of the rooms. This hotel was ideally placed within walking distance to the city centre. It could do with a referb in the rooms but to be honest with a deep clean and some care and an attention to detail when changing over rooms it could be a perfectly servicible base for a budget stay when visitingt York as is.

Dear BULL D., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback with the maintenance and housekeeping teams to correct immediately. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good location.

Customer review rating 4.5/5

Carole D. Couples - 06/09/2021 Confirmed reviews ALL

The hotel is well located in York. Our room although quite basic was clean & comfortable. The staff were very good especially Leanne who was friendly,helpful & very efficient. In all our stay was a pleasant experience.

Dear CAROLE D., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Disappointed cleaning

Customer review rating 1.5/5

Roxana Families - 05/09/2021 Confirmed reviews ALL

My room was not cleaned and even I found balloons from other family under the bed. I commented three times to the manager regarding the cleaning missing, she apologised and argue the cleaning personal is from outsourcing , anyway as customer the name of the hotel is the main one, very disappointed about this

Dear ROXANA MALDONADO, Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Good stay

Customer review rating 3.5/5

Brenda H. Couples - 04/09/2021 Confirmed reviews ALL

After reading recent reviews, was very wary of visiting. But on the whole was pleasantly surprised that we enjoyed our three night stay. Room was clean apart from dubious marks on the curtains. Bed comfortable, breakfast a good selection. Staff very friendly and hard working. Just a ten minute walk from the railway station and into the city from the hotel. Would stay here again if visiting York. Don’t be put off by bad reviews. We have stayed in five star ibis and this is what it is a budget hotel. Agree hotel bedrooms could do with a lick of paint but on the whole not bad at all.

Dear BRENDA H., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Had a great time in Yirk. This hotel was good.

Customer review rating 4.0/5

Elizabeth G. Friends - 04/09/2021 Confirmed reviews ALL

Staff were very attentive, nothing was a bother to them. We had problems with the bathroom, which was reported by not attended to; the water in the sink was very slow in draining away, there was no plug and the bathroom door didn't close tightly. Apart from that, the room was good. Would return again.

Dear ELIZABETH G., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

fine for a quick stay overnight

Customer review rating 3.0/5

Ian Solo - 03/09/2021 Confirmed reviews ALL

Stayed just one night. Good location, brief interaction with staff was fine. Room was mostly ok, but not entirely clean, which is a bit worrying in today's covid times. Shower was powerful and hot, but shower-head was mouldy. Towels had odd grey stains. TV was ok, but several channels not working. Bed was firm and comfortable. Overall not a bad place for a quick easy stay, location is great and near the train station. However if I were staying again I'd probably try to get a room in one of the several other hotels nearby.

Dear IAN R., Thank you for taking the time to tell us about your experience at the ibis York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Holroyd General Manager

Huge room

Customer review rating 4.0/5

Hong L. Solo - 03/09/2021 Confirmed reviews ALL

The rating of 8 was due to the light above the dressing table is dodgy and the hairdryer in the room is broken. It could be a perfect 10 if these were functioning.

Dear HONGJIAN L., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located on a busy street

Customer review rating 3.5/5

Anonymous Solo - 03/09/2021 Confirmed reviews ALL

York is a very busy and congested city. The Hotel was fairly easy to find. The main problem was the lack of parking. Check in was easy and helpful. Room was good. Breakfast was very good. Although the receptionist pointed out an alternative car park, it was also full. I suggest a car park location map is provided to help visitors unfamiliar with the area.

Dear GEORGE S., We very much appreciate your comments regarding your stay at the ibis York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Holroyd General Manager

Well located convenient for station

TripAdvisor rating 4.0/5

Rogerwbc Business - 27/08/2021 TripAdvisor review

On main route but room at side was quiet. Close to a number of pubs and restaurants and no distance from Mickelgate which is a bit run down after COVID but will I’m sure spring back Room small but ok except when you have a small bathroom why put a bath in it when a shower is much easier and makes it feel bigger? Staff helpful lifts small bug there are two Will go back but probably not for a longer stay 1-3 nights is fine

Dear Guest Thank You for your kind review if ibis York Centre, We are glad on the whole you had a nice stay with us and we hope to welcome you back very soon. Kind Regards John Holroyd General Manager

Short break

TripAdvisor rating 2.0/5

kellyclayson60 26/08/2021 TripAdvisor review

On arriving at the hotel on Sunday morning reception was full of hens and stags looking a little worse for wear leaving the hotel. Check out was 12 and I arrived at 11. Reception smelt of cigarettes because there was a number of people smoking at the door entrance. The reception guy was a bit rude as I said I was staying that evening he grumbled that I couldn't check in until 5, I just wanted to let him know my car was in the carpark. The room I stayed in was very dated woodchip style walls just overall looked grotty. There was a TV with a few stations but most channels said they were unavailable due to the aerial. The shower was good nice and hot and powerful but no hair dryer. We were on the ground floor and the floor above was very squeaky....well I think it was the floor. The bed was hard and comfy other than the noise from upstairs it was quiet. May not of been Friday and Saturday night I checked out in the morning and they allowed me to keep my car parked there with no extra charge. Parking spaces are tight but they were available when I arrived the cost was 10 pound a night.

Dear Guest Thank You for your review of ibis York Centre, I am very sorry that on this occasion things were not to your satisfaction but happy the team helped with your car parking. We have looked at the tv and sorted out the channels. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

A Practical Hotel for the Races

TripAdvisor rating 4.0/5

vincec 23/08/2021 TripAdvisor review

Staying in York during race week is not cheap and the prices for this basic IBIS are higher than you would expect. However to be fair it does it’s job well but without frills. The staff are friendly, the rooms clean, the beds comfortable and a good shower. The breakfast could be better and we had no soap in the dispensers . However two good points. The hotel is less than 10 minutes to the racecourse but less than 15 minutes walk to the station or the middle of the city. Like the fact they will store luggage before and after checking/checkout.

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really pleased you enjoyed your visit to the races and your stay with us. We do hope to welcome you back again next time. Kind Regards John Holroyd General Manager

Disappointment

TripAdvisor rating 3.0/5

Anealabhan 22/08/2021 TripAdvisor review

Unfortunately my room was not ready for occupation when I arrived at 5pm. There had been a problem with the laundry delivery it seems. The staff were doing what they could and offered to store my bags till I could check in. When I did return to the hotel at about 11pm, check-in went ahead and my bags were retrieved after a bit of a hunt around various locations. I wasn't given the free drink voucher which is normally given to Accor Gold Card holders. The room was clean but tired - the desk lamp and one of the bedside lamps were not working, there were no USB charging sockets and no power sockets anywhere near the bed. There were no net curtains and no thermostatically controlled air cooling/heating system - all of which are normal in more modern Ibis hotels. The en suite facilities were very good and the shower was excellent. The hotel was quiet the night I was there and I slept well. The hotel is also in a very good location for walking into the city centre or to the railway station. I have stayed in many Ibis hotels across the UK and Europe and this one was a bit of a disappointment, especially when you consider that there are many similar hotels at the same price point in York.

Dear Guest Thank You for your review of ibis York Centre, I am very sorry your stay was not similar to other ibis hotels as we are a conversion from various hotels dating back to 1835. Given this the hotel has a number of quirky features which some guest like and others not so much. I will check with the team as the drink voucher should be given as standard to our loyal guests and if you stay again soon please mention this as we will ensure you can have an extra one. There is a national supply problem with linen at present and we do often get our deliveries late which affects the smooth running of the housekeeping department. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager

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