The Sebel Twin Waters

The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.4/5 94 reviews

ALLSAFE approved hotel

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Description

Hotel extras

With its spectacular Sunshine Coast location, The Sebel Twin Waters offers plenty of activities for guests who want to make the most of the outdoors, including several pools on-site and nearby tennis courts, golf course, fishing and snorkelling.

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

Telephone +61 7 5450 6129

Contact email

  • SUNAIR BUS: 

  • SUNCOAST PACIFIC BUSES: 

  • By plane

    MAROOCHYDORE At 5km / 3.11 miles - Shuttle paying

  • By train

    NAMBOUR At 30km / 18.64 miles

GPS:-26.635807, 153.099638

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Well-being
  • Air conditioning
  • Wi-Fi

Pool Non contractual photo

Our accommodation(s)

Visitors looking for contemporary self-contained accommodation on the Sunshine Coast should look no further than The Sebel Twin Waters. This impressive Sunshine Coast hotel offers guests a range of accommodation options, including one, two and three bedroom apartments, and three and four bedroom beach houses. Each apartment and beach house is stylish, modern and tastefully appointed, with a full kitchen, laundry, separate living area with TV, and outdoor dining with garden or lagoon views.

Our guest reviews

Our guest reviews for
The Sebel Twin Waters

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  94 reviews

TripAdvisor Rating  4.0/5  458 reviews

Great location and property

Customer review rating 4.5/5

Beth Couples - Confirmed reviews ALL

Lovely relaxing stay in a quiet area by a beautiful lagoon in a lovely apartment.

Everything in the one spot

Customer review rating 4.5/5

Darren Families - Confirmed reviews ALL

We have stayed here a couple of times. We really like the apartments and the fact the Novotel restaurant and activities are near by

Good Location, great layout

Customer review rating 4.0/5

Jaz P. Business - Confirmed reviews ALL

Good location with a great layout. 2 bed garden view. Nice and quiet, relaxing. Could do with a minor update/painting but I won't have a hesitaion to stay again in the near furture.

excellent stay

Customer review rating 4.5/5

Td Solo - Confirmed reviews ALL

the Accommodation was great, location was perfect. a great relaxing stay.

good stay

Customer review rating 3.5/5

Janice H. Families - Confirmed reviews ALL

the appartment was fantastic the staff on reception very helpful, the cleaness of the unit could have been better, on boards opposite side of bench where sink was were crumbs from previous people, doors to ensuite had marks on them a bit of bleach would have removed, the bin in second cupboard for reusables was not emptied and the worst thing was under toilet seat not cleaned the toilet looked very clean until i lifted the seat and it had poo marks on it stained very off putting, the rest of the unit was clean

A very nice apartment but better maintenance and housekeeping is required

Customer review rating 3.5/5

David H. Families - Confirmed reviews ALL

The WiFi was not working and could not be fixed by maintenance staff. One TV was not working. Insufficient toilet paper and hand soap provided.

Stunning view and very relaxing stay

Customer review rating 4.5/5

Jj Families - Confirmed reviews ALL

The moment I arrived the resort, I felt relaxed. The lagoon view we had from the apartment was supe, I also enjoyed the short walk along the lagoon to Novotel hotel, where we could get our coffees and meals. The food from the hotel restaurant was also very good. The apartment was spacious and clean. During our stay, we had a electrical problem but had it fixed very quickly. The only thing I would ask is a bit more toiletries and clean products would be helpful. But overall, it was fantastic and I would definitely recommend.

Enjoyed our break

Customer review rating 4.5/5

Julie Couples - Confirmed reviews ALL

We enjoyed our stay and the location. Our unit was quite nice .

Great location and facilities

Customer review rating 4.5/5

Peter M. Families - Confirmed reviews ALL

Really enjoyed the apartment and access to all the Novotel Resort facilities. It was a shame the floating trampoline wasn't in place at the resort - that was the major attraction for us from our last stay.

Dear Peter M., We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin Guest Services Agent The Sebel Twin Waters

Beautiful part of the world

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Had a lovely stay. The grounds are beautiful and we enjoyed the pools and kayaks. The beach house itself is in need of renovation with blinds not working, laminate cabinetry peeling throughout and gutters rusted through and dripping constantly to name a few issues. The newly renovated pool would also benefit from a clean as it is full of sand and the white tile surround is dirty and grimy

Good location

Customer review rating 3.5/5

David R. Couples - Confirmed reviews ALL

Good , Décor was dated, for the price we paid which was high by international standards. Blinds were dirty and had some mould needs attention ( unit 98 )

Great stay

Customer review rating 4.5/5

Ashley H. Families - Confirmed reviews ALL

Staff great Food and service enjoyable, the seafood buffet was amazing Pools clean and well kept Only thing that got me was the price of the bike hire $ 25 an hour was way over the top, could not justify the cost for two kids

Dear Ashley, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations The Sebel Twin Waters

Family Easter Break

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Pros - good location, generously sized rooms and living areas, lots of storage, on site parking for 2 cars, access to Novotel facilities, free wifi which had no issues, good size kitchen, IGA within walking distance as is the golf club Opportunities for Improvement - overall maintenance and cleanliness of property particularly appliances ( light on exhaust fan broken, oven buttons melted, dishwasher has seen much better days, fridge struggled to stay cold, one set of cutlery only when house sleeps 6 -- note website says 7 but there is no sofa bed, mishmash of plates/bowls, no Foxtel, dryer filter torn) and blinds/curtains and house furniture. Limited furniture at the resort pools. Only one key provided at check in and a promise to follow up more keys which did not happen and then was questioned at check out where were the other keys. Overall comments - for a property of this type and price ($5500 for 5 nights) the fixtures and fittings should be top notch and consistent across all the properties. Feels more like an Air B and B, and if that was the case you would be able to see reviews and comments about the quality of the property so you can decide which beach house to stay in - otherwise the onus is on Sebel to ensure all houses are at same standard particularly where charging a premium under the brand name.

Great Family Holiday Location and Facility

Customer review rating 4.0/5

George C. Families - Confirmed reviews ALL

This is a good holiday facility and location, especially for families.

Well located , good stay .

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall a very nice stay with the family. However the neighbour downstairs complaint we were too noisy even during the day time .

Absolutely disgusting

Customer review rating 0.5/5

Mrs D. G. Families - Confirmed reviews ALL

Walked into a smelly 3 bedroom apartment, furniture is all scratched & chipped, down lights in kitchen & entry not working, insects & flies throughout apartment & under the couches,kitchen table old & scratched, insects on light above kitchen table, dusty & rusty also, toilet door,light,toilet paper holder broken, ceiling toilet has a large crack, shutters in study broken, shutters in bedroom broken- screws missing on the hinges & off the rail, rusty rails, bbq rusty, large tv found in wardrobe & not working, outdoor furniture all rusty & black, lounge room couch black, no shelves on fridge door, no wifi at all during our entire stay, curtains in main bedroom ripped, mouldy & broken, walls all have marks, holes or sticky tape, pool freezing & dirty. Only stayed here because The Sebel wouldn’t give our money back during border lockdown during Covid, even though we booked with free cancellation. Would not recommend staying here at all. The worst place l have ever stayed & will be letting others know about our stay. Management have yet to respond to my emails. Tried to book elsewhere, but couldn’t get anything due to school holiday period. A Accor/ The Sebel Twin Waters is not 4 star. I wouldn’t rate it any stars.

Wonderful stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I celebrated my 50th with family and friends.

great stay

Customer review rating 5.0/5

Alliev Families - Confirmed reviews ALL

Although our stay was cut short because of a double booking (and we gave up a night), we had a wonderful stay. The room was quiet and clean and we had a lovely room. We didn't see any staff other than reception but we didn't need to. We would love to come back again one day.

2 bedroom apartment #53 - Average

Customer review rating 3.5/5

Emma C. Families - Confirmed reviews ALL

The location is beautiful and the overall layout of Twin Waters is great. The apartment we stayed in was well designed but quite tired, we expected better. The kitchen and bathrooms need updating. The soft furnishings and decor need replacing (rugs stained, cushions flat, broken decorative items). I also didn't feel the apartment was as clean as it should have been. The entrance stairs need sanding and re-staining, the fence near the carport is falling down (post rotted). The grounds maintenance team need to fill in the holes in the garden near the master bedroom window and clean the window ledge. I'm assuming either the turkeys or kangaroos have been digging - dirt had been kicked up onto the window ledge before we arrived. Not sure if the apartment next to #53 (on the left when looking at the lake) is part of The Sebel but it has a blocked downpipe on the edge of the deck and water sprays out every where when it rains. Pre arrival was also an issue - I provided my credit card details when making the reservation. The email booking confirmation stated the booking had been paid. A week before our reservation I received a phone message and a number of emails to say that my final payment was due and that the room would be cancelled if not paid. I was away and did not receive the message or check emails until home by which stage we were on the cancel list. My credit card had ample room to accommodate the booking so there is no reason it could not have been charged. When I phoned to sort out the problem I was passed from one customer service member to another and then back again (different phone numbers). When I eventually spoke to someone able to sort out the problem the card number was found to be correct and was charged accordingly. The beautiful location made up for a lot but I'm not sure we would stay with The Sebel again. We haven't stayed at an Accor hotel for a while but there were issues the last time we stayed in an Accor Hotel so it will probably be a while before we do again. Reservation Number: LFRSCFWN

Fell far short of expectations

TripAdvisor rating 2.0/5

A1192WNdavid TripAdvisor review

With air con, Foxtel and wifi all not working and no response after reporting this to Accor I was very disappointed. Outside the unit the overall site was very good. Try Novatel Twin Water instead. The food and facilities were great.

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