Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 573 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

Chevron Oil6 km / 3.73 mi Pertamina7 km / 4.35 mi Total E and P6 km / 3.73 mi
Halliburton25 km / 15.54 mi Schlumberger25 km / 15.54 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network.Our years of experience have let us build a great expertise in meetings organization.

Novotel Balikpapan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ULIN 30 m2 2 m 25 12 20 12 0
DAMAR 40 m2 2 m 0 0 11 0 0
KARIANGAU 51 m2 2 m 50 15 20 20 25
BEKAPAI 56 m2 2 m 50 15 20 20 25
MERANATI 58 m2 2 m 60 20 28 25 28
BENGKIRAI 80 m2 2 m 80 25 40 30 40
BORNEO A 320 m2 7 m 300 45 50 140 150
BORNEO B 320 m2 7 m 300 45 50 140 150
BORNEO C 320 m2 7 m 300 45 50 140 150
BORNEO 960 m2 7 m 1200 0 0 400 550
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Slide projector
    • Syndicate rooms
    • Wedding ceremony
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.0/5 ALL Rating 2,496 reviews

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 573 reviews
Ferrish Couples - 17/01/2020 Confirmed reviews ALL
« Comfy & secure »

Very clean very tidy, overall gorgeous

Wieteke Business - 10/01/2020 Confirmed reviews ALL
« Nice hotel with clean rooms, good choice of food and beverages in the restaurant »

Friendly staff assisted me with checking in and provided me with all what is to know in the hotel and answered all my questions. The room is nice and clean with comfortable beds.

James H. Business - 06/01/2020 Confirmed reviews ALL
« Very nice stay »

Very good, when I arrived, I received cakes with my name on them. Also a welcome letter. The staff are very friendly.

Juan C. H. Families - 06/01/2020 Confirmed reviews ALL
« Clean humble service.quick response »

Nice hotel. Clean. Good food. Humble service.

Frida Business - 06/01/2020 Confirmed reviews ALL
« Wonderful »

I enjoy my trip here

Erwin H. Families - 04/01/2020 Confirmed reviews ALL
« not satisfactory »

I have to wait 30 minutes to get to the room. My ACCOR hotel voucher via Garuda member is considered invalid. I was told to stay and if tomorrow I can't get the voucher I need personal pay

Eric H. Families - 03/01/2020 Confirmed reviews ALL
« So So »

Pros : - I am looking for the room with city view & Receiption allow me to change rooms (from 523 to 804 and then 823). Cons : - When I Check In, The receptionist greet me with words : " Ada Apa ?" instead of " Selamat Siang, ada yang bisa dibantu". etc. - As a Gold member, I don't received Welcome Note in Leclub Accor Envelope, which is a thing that I always received when I check in all Accor Hotels. - I made the reservation in ALL (Accour Live Limitless) Accor website but when I checked in, Receptionist cant found my reservation in her computer, so I've to waited about 15 minutes for the checking process.

Eva Business - 31/12/2019 Confirmed reviews ALL
« GOOD »

1. I dont like that i dont have any water at my room n must go to take it by myself. And the water jug its not clean enough to use. I like your concept to be ecoferiendly but maybe you must be think other way for this stuff. Ecofriendly and comfortabel at the same time. 2. I booked the hotel via traveloka n unfortunately I could not get the loyalty point member. why it so difficult? For example I still can get the mileage point from Garuda Indonesia even i bought the ticket from travleoka. Sometimes you just dont have enough time make a phonecall and there is no room available at your website but in traveloka or ticket.com still available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Eva F., Thank you for choosing our hotel. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. We look forward to being able to serve you better in the future. Best regards, Dewi Ningsih Duty Manager

Rendy K. Business - 29/12/2019 Confirmed reviews ALL
« Usual hotel »

Staff was friendly and food also great, however watee for bathtub looks dirty with yellow color. Think twice to using bathtub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rendy K., Thank you for taking the time to write this review. I am sorry to hear about your experience regarding cleanliness in the bathroom. Please be informed immediate action have been done to rectify this issue. Our house keeping team have done deep cleaning process in the room to avoid this situation occurred again in the future. Please rest assured that the necessary steps are being taken to rectify this matter. We appreciate your sharing your concern and hopefully we able to welcome you back at our hotel in the near future in order for us to be able to demonstrate our service and quality improvement to you. Sincerely, Dewi Ningsih Duty Manager

Dedy S. Solo - 26/12/2019 Confirmed reviews ALL
« No towel in my room »

I was stay few hours before I catch my flight to CGK, early morning while about to get may shower, I couldn't found a towels in my room (309), only towel mat I saw at bath tube, however I don't have a chance to complaint due in rush catch my flight. Cheers. Dedy ( COSL Drilling Pan Pacific Ltd.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dedy S., Thank you very much for your time to share your stay experience with us. We are glad to receive your constructive feedback regarding our towel facilities, thank you for your detail information. I will make sure it will be forwarded to related department for further consideration and action. We hope that we still have another opportunity to serve you better in your next arrival. Please feel free to contact me at the hotel or thru email at du… for your next booking. Thank you and looking forward to see you again in near future. Best regards, Dewi Ningsih Duty Manager

A. Business - 26/12/2019 Confirmed reviews ALL
« Satisfaction »

excellent Breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mokhammad A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

S. Business - 25/12/2019 Confirmed reviews ALL
« Comfortable »

It was very comfortable in the hotel room. I didn't have any problem that matter while using toilet, wastafel, bathub, hot water, bed, tv, etc. For improvement, i suggest to provide good coffee and brown sugar :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. Supriyadi, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Nabilah A. Business - 20/12/2019 Confirmed reviews ALL
« Uncomfortable toilet »

Overall good, but the Bidet in the toilet had way too much pressure. Cannot be adjusted somehow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nabilah A., Thank you for taking the time to write a review. We would like to apologize for the bidet toilet issues you had during your stay. We have passed these issues to department concerned, I am sure that this feedback will serve as an encouragement to all of our talent as we strive to continuously improve the quality of our service. We wish another opportunity to welcome you back in near future. Best regards, Dewi Ningsih Duty Manager

Maerks K. Couples - 20/12/2019 Confirmed reviews ALL
« Amazing service »

The place is very nice and love the ambience and also its located on the city centre which makes it quite strategic to go around

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Maerks K. Tamalonggehe, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are glad to see that you find our Hotel in a strategic location with a lovely vibes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Business - 19/12/2019 TripAdvisor review
« Business Stay 12.Dec.19 »

Efficient, Professional service. Rooms were clean and with sufficient supplies. Breakfast was the only meal I had whilst I stayed at the hotel, enjoyed the wide variety of spread offered. Being a Accor Platinum member was always acknowledged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eugene S, Thank you for your loyalty as our All Member and taking the time to share your recent experience at our hotel. It is a pleasure to know that your recent stay was excellent. We appreciate your recommendation and we look forward to welcoming you back on your next visit. Warm regards, Dewi Ningsih Duty Manager

Tjan Y. Families - 17/12/2019 Confirmed reviews ALL
« novotel balikpapan vintage but cozy »

the room is kind a vintage and most of the furniture have been old but it's still ok and the bed is still cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tjan Y., Thank you for taking your time to share your stay experience in Novotel Balikpapan and also for your concern related to the room condition. Kindly be informed that we are still in progress to do some renovation in our rooms step by step. We hope that we can accommodate you with a new furnished room in your next arrival. Please do not hesitate to contact us earlier thru email at du… Once again, thank you for becoming our repeater guest and we are looking forward for another visit at Novotel Balikpapan. Best regards, Dewi Ningsih Duty Manager

arief710 Business - 16/12/2019 TripAdvisor review
« The Most Value for Money Hotel in Balikpapan »

Novotel still my first choice hotel in Balikpapan. This hotel always show high standard of hospitality. Once again I would like to says thanks to all hotel staff (DM, FOM, front office, restaurant, cleaning service & many other) by always do the best for the hotel Guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief , We thank you for taking your time to give us review about your stay experience at Novotel Balikpapan. We are glad to see that your stay has met your expectation. We hope for your next arrival will be more memorable for you. Should you need any further assistance to plan your next booking, please do not hesitate to contact me thru the email at dutymanager@novotelbalikpapan.com Thank you and we are looking forward to see you again. Best regards, Dewi Ningsih Manager

Manggala Business - 15/12/2019 Confirmed reviews ALL
« Magnificent »

The reception is nice and I've got free upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manggala D., Thank you very much for good rating for Novotel Balikpapan. We are happy to see that our service has met your expectation. We hope your next visit will be as pleasant as the previous one. Kind regards, Dewi Ningsih Duty Manager

RezaBulus Business - 10/12/2019 TripAdvisor review
« Very nice, best hotel in Balikpapan »

Let's cut the chase. You won't find any better hotel than Novotel in Balikpapan (especially if you're staying at Deluxe or better room). The breakfast is splendid, the staff are courtesy from front desk to room cleaner, the room is maintained clean, and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RezaBulus, Warms Greetings from Novotel Balikpapan. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Gina Business - 08/12/2019 Confirmed reviews ALL
« Room accomodation is great »

Reception services was fast, the hotel room is clean and spacious. The food (breakfast) was delicious and plenty. The only flaw was the smelly lobby's carpet when I got back to hotel in the evening (on all three days I stayed there). The smell was so strong and I dont think people will miss to that smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gienawaty T., We appreciate for taking your time to give a rating for us. And thank you for loving our staff's service and food menus offered. Regarding some points which do not meet your expectations such as a smelly carpet, we have informed concerned department and taken further action on it.Thank you for the feedback, we are hoping to see you soon with better service. Kind regards, Dewi Ningsih Duty Manager

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