Hotel - Novotel Balikpapan
Novotel Hotel Novotel Hotel

Novotel Balikpapan Hotel

3.5/5 578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SEPINGGAN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Billiards/Snooker

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

Chevron Oil6 km / 3.73 mi Pertamina7 km / 4.35 mi Total E and P6 km / 3.73 mi
Halliburton25 km / 15.54 mi Schlumberger25 km / 15.54 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network.Our years of experience have let us build a great expertise in meetings organization.

Novotel Balikpapan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ULIN 30 m2 2 m 25 12 20 12 0
DAMAR 40 m2 2 m 0 0 11 0 0
KARIANGAU 51 m2 2 m 50 15 20 20 25
BEKAPAI 56 m2 2 m 50 15 20 20 25
MERANATI 58 m2 2 m 60 20 28 25 28
BENGKIRAI 80 m2 2 m 80 25 40 30 40
BORNEO A 320 m2 7 m 300 45 50 140 150
BORNEO B 320 m2 7 m 300 45 50 140 150
BORNEO C 320 m2 7 m 300 45 50 140 150
BORNEO 960 m2 7 m 1200 0 0 400 550
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Slide projector
    • Syndicate rooms
    • Wedding ceremony
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 152 non-smoking rooms
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • TOTO
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 ALL Rating 2,539 reviews

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 578 reviews
Rk Business - 17/02/2020 Confirmed reviews ALL
« Comfort »

Comfortable bedroom but bathroom plumbing needs to be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share with our team and following up regarding your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Juan C. H. Friends - 15/02/2020 Confirmed reviews ALL
« Clean humble service.quick response »

Fast response clean humble. Good food. Nice room. Everything are good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Christian h., Thank you very much for the good rating for us. Should you have a plan for next visit, we will be looking forward to see you soon Best regards Niken Martanti Duty Manager

F. Business - 13/02/2020 Confirmed reviews ALL
« Good Hotel and Friendly »

Novotel balikpapan always been my first priority for staying in Balikpapan. Clean room, friendly staffs and cozy. Only need to improve the breakfast variation menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Najmul F., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niken Martanti Duty Manager

Em Business - 07/02/2020 Confirmed reviews ALL
« Need improvement regrading support specaillay service support (long phone call etc) »

Room good service

Our hotel has responded to the review
Our hotel has responded to the review

Edy M. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Balikpapan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan mendapatkan pelayanan yang lebih baik lagi dari kunjungan sebelumnya. Hormat kami, Niken Martanti Duty Manager

Hamzah Business - 06/02/2020 Confirmed reviews ALL
« Located nearby most of the food, shopping and entertainment area »

Great facilities Restaurant provide awesome food, especially the pastries were delicious. Staff are helpfull and great..from security up to manager never stop greeting with full of smile everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamzah J., Thank you for taking the time to review Your stay with us. We appreciate that You give us good rating. We hope that you will give us opportunity to better serve You in the near future Sincerely, Niken Martanti duty Manager

Eri J. Business - 03/02/2020 Confirmed reviews ALL
« Good business stay »

Spacious room, lobby, and restaurant. Easy check in / out. Suitable place for business stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eri J., Thank you very much for the good rating for us Should you have a plan for next visit, we will be looking forward to see you soon Sincerely, Niken Martanti Duty Manager

Wulan Business - 03/02/2020 Confirmed reviews ALL
« Rare Experience »

1. Lift location a little hard to find, I take a wrong lift which only able to reach 2nd fl. This wrong lift more easy accessible for a guest which already come from Reception. 2. No Menu Book in my room. 3. Call from my room to room service and reception end up in busy tone line. 4. Call from my room to operator, forward it somewhere end up in a call without any tone. 5. Combination of 2-4 and tired from my flight end up with fell a sleep on hungry stomach. 6. Very appreciate this hotel already eliminate water bottled. This make me fill overall score as 8 (not 6). 7. Effortless check in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Wulan Y. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Balikpapan. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Niken Martanti Duty Manager

Andrea Business - 03/02/2020 Confirmed reviews ALL
« Good stay for business »

I had a good welcome and the process for check in and checkout was well done. Good restaurant with various choice of western and asian food. I had a good advice for the dinner by the restaurant responsible in charge, thanks to her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea D., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niken Martanti Duty Manager

Wawan Families - 02/02/2020 Confirmed reviews ALL
« Awesome »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Wawan A. yang terhormat, Terima kasih atas komentar positif dan empat bintang yang telah anda berikan Kami berharap dapat menyambut kedatangan anda selanjutnya di Novotel Balikpapan Salam Hangat, Niken Martanti Duty Manager

Ferry Business - 01/02/2020 Confirmed reviews ALL
« Old hotel. »

I have 2 days meeting in the ballroom - old carpet and stinky. Stay at romm #616 but the guest next door snooring so loud, and successfully moved to #620. Broken wash basin and bath tub at #616, replace please. Overall, good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ferry M., Warmers greeting from Novotel Balikpapan. We very much appreciate your comments regarding your stay at our Hotel. I will share your comment with our team I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Niken Martanti Duty Manager

Desy Families - 30/01/2020 Confirmed reviews ALL
« Great stay »

Great stay in Novotel especially during breakfast where the chef was able to freshly cook vegetarian meal for one of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Desy Female Elisia S., We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Novotel Balikpapan in near future. Best regards, Dewi Ningsih Duty Manager

Hesti M. Families - 28/01/2020 Confirmed reviews ALL
« Good stay but you need to put comb on your toiletry »

Clean, comfy and good bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Hesti M., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Yawar S. Business - 27/01/2020 Confirmed reviews ALL
« Quick business trip nice stay »

Novotel Balikpapan is in the city center. Staff is very nice and cooperative and my stay was comfortable. I wasn't happy with the cleanliness in the room toilets and I wasn't given smoke free room due to unavailability. Breakfast was fine but I think a bit more international food needs to be added, fresh juice was missing and Coffee wasn't good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yawar S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad that overall you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations especially for our room cleanliness and the taste of the coffee, and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Sudi Business - 26/01/2020 Confirmed reviews ALL
« Good stay »

Check-in experience is smooth. Nice big hotel with all the necessary facilities. Need improvement in overall maintenance from change of carpets to painting of the rooms. Trash bins are really in a very bad shape and need immediate replacements. I have asked the front desk while checking-out to send my invoice copy to my email address but till date I have not received it. Little disappointing with respect to Novotel standards. Excepts those above things overall experience is not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sudipta B., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as fitness or meeting rooms as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Sincerely, Dewi Ningsih Duty Manager

Wisnu Business - 26/01/2020 Confirmed reviews ALL
« Good stay »

Not the first time stay in this hotel. The location is good, the building sort of old but well maintained (except some of the towels already yellowish, stain in bathtub), the food was okay but the serving time was a bit too long. Although, it was a bit noisy (foot steps and someone was running) from upstairs room, also an event held on the pool at night with live music on weekdays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wisnu W., We truly appreciate your patronage towards Novotel Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with the room cleanliness and the food service during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Business - 25/01/2020 TripAdvisor review
« Conveniently located and managed with a personal touch »

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Calvin Couples - 24/01/2020 Confirmed reviews ALL
« Strategic Location »

I enjoy stay here, the hotel location is strategic. My suggest for the room need to be re-decorated because it feels a little bit old. Overall satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yohanes Calvin G., Thank you for taking the time to share your stay in Novotel Balikpapan. Thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. See you again at Novotel Balikpapan. Kind regards, Dewi Ningsih Duty Manager

Supris R. Couples - 23/01/2020 Confirmed reviews ALL
« fairly quiet location in the middle of the city »

took sometime for check in by by filling out the check-in form twice, swimming pool does not seem well maintained with damage to some equipment around the pool that has been damaged, the former shoes on the seat cushion, the dirt of the former event at night and which includes endangering the existence of several screw nails lying on the floor, the floor and the garden is not properly maintained good breakfast, the breakfast is very varied and tasty, I really like the idea of ​​water refill, reduce the use of plastic for toiletries

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Supris R., Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please feel free to contact us thru email at du… for sharing your previous stay in detail and to prepare your next reservation. Sincerely, Dewi Ningsih Duty Manager

M**** Business - 22/01/2020 Confirmed reviews ALL
« Good stay »

Good hotel Some improvement: Room 527 washtafel sink need to be fixed since the water takes long time to get into the pipe. To provide special request which enable visitor to order special vegan menu for main dishes during breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M. Maria, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Anonymous Business - 20/01/2020 Confirmed reviews ALL
« Comfortable stay »

Very comfortable room with a great view from the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Badroel Rizwan B., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback especially regarding our room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Duty Manager

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