Sofitel Macau at Ponte 16 Hotel

Customer review rating 4.7/5 9,733 reviews
Sofitel Macau at Ponte 16
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+ 22 Services

Hotel extras

  • Explore Macau's historic quarter on foot

  • Bright lights of the city

  • A connoisseur's address

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Book best flexible rate on Saturday from now to 27 June 2020, you can enjoy Food & Beverage credit and late check-out.

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos

macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Contact email

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :  1,3,4,6,19,33,34 R Das Lorchas

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Your meetings and events

A backdrop of the harbour sets the stage for your Macau event. The 6th floor conference facilities offer a total of 670 sqm of interior space in 3 meeting venues plus additional outdoor terraces for spectacular waterside events or breakout areas.Baccara is an impressive multi-function venue with 460 sqm of interior space adjoining the South Terrace balcony and poolside North Terrace. Additional facilities include the Promenade meeting room and the Board Room.All 3 venues boast natural light and state of the art conference technology including WiFi built in video projection digital signage and conference call setups. Sofitels Inspired Meetings Concierge is on hand to guide your Macau event to success.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Podium

  • Lectern

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

Accessible room

SUPERIOR ROOM, 2 Single Beds, City views

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

SUPERIOR ROOM, 1 King-size Bed, City Views

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM CLUB SOFITEL, 1 King-size Bed, City views

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

JUNIOR SUITE, 1 King-size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 72
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

PRESTIGE SUITE, 1 King Size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 80
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

MANSION AT SOFITEL, 1 Bedroom, Club Sofitel Access

  • Max. number of persons: 4
  • Area: From 120
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

MANSION AT SOFITEL, 2 Bedrooms, Club Sofitel Access

  • Max. number of persons: 6
  • Area: From 140
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

PRIVE

Type of cuisine: French

Privé is an upscale French boutique restaurant, conceived to be a more of a "Chef Table" than a traditional style restaurant, offering an intimate dining experience.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: null

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Lunch

09:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including So Sofitel, Ponte 16, Fresca and Rosemary Martini, are under the spotlight!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,733 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,635 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay

Customer review rating 4.7/5

Caroline Y. Couples - 01/04/2020 Confirmed reviews ALL

We stayed in your hotel for one week. Free laundry and extra benefits should extend to loyal customers. Overall services were satisfactory.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. I will gladly share with the team that you were satisfied with the stay overall, and your feedback in regards of the laundry will be shared and discussed too. In order to better reward our loyal guests, Accor had launched a new loyalty program ALL, different status of membership will be entitle to vairous of benefits, we look forward to your next stay and make sure respective benefits are offered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau at Ponte 16

Fantastic Stay!

Customer review rating 4.7/5

Michel Couples - 29/03/2020 Confirmed reviews ALL

We felt very welcomed from the moment we stepped in the hotel - especially when we saw the harbor view from our room, we felt even more relaxed and enjoyed it for awhile. The room had a great scent and I liked the glass window between the bathroom and the room. We felt like we did not want to leave the room again. Wish the TV was newer though and had more western channels, as I myself am from Denmark. Could have been nice to watch a movie before sleeping. The F&B Team in the Mistral restaurant were always smiling and attentive, if we needed anything, they were there right away. Special thanks to Gladys, Lino, Maria and Lukas! We also had a treatment in the spa where we fell in love with the couple room, it had a jacuzzi and the massage table had like a heating system, it was an amazing SPA experience! Thank you Ali and Marifel! Also impressed with how Amelia (EAM-Rooms) would check in on us whenever she sees us around, made sure our stay was comfortable and when we wanted to enjoy the pool area, she went the extra mile by helping us open up the parasol. I wish there were a few more machines in the gym and the steam room could also be better - it was just not ‘steamy’ enough. But clean, fresh towels and drinking water was a great thing in the changing room. Overall it was a refreshing! Thank you very much for a fantastic stay and special thanks to the people who made our stay a memorable one. Looking forward to our next stay with you at Sofitel Macao.

Dear Guest, We very much appreciate you taking the time to share your experience in great details and constructive feedbacks. I'm very glad and proud to hear that our associates had managed to provide you a memorable stay, thank you for highlighting Gladys, Lino, Maria and Lukas in the Mistral Restaurant, Ali and Marifel in Spa, and our role model Ms. Amelia for their exceptional service, they are whom define us as a Sofitel brand. Your kind words will be gladly shared with them and I'm sure it's a great encouragement for the team. Meanwhile, we take great value of your constructive feedback in regards of the TV, TV Channels, gym facilities and the steamer room, and will seek ways to improve respectively. Thank you again for your valuable feedback, and we can't wait to welcome you back soon, until then, please take care in this unsettling period of time. We wish you all the best. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Good service stay and foods

Customer review rating 4.7/5

L. K. F. Families - 17/03/2020 Confirmed reviews ALL

very ejoy and I have been a lot of fun to see and feel like a good friend !

Dear Guest, We very much appreciate your very kind words towards our good service and food offer during your recent stay with us. Glad to know that you see us as good friends, and most importantly that you had enjoyed the stay and had fun. Your compliments will certainly be conveyed to the team and I believe it will serve as a great encouragement to our team members during this difficult time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 1616

Fabulous Staff

Customer review rating 4.7/5

Majid J. Solo - 17/03/2020 Confirmed reviews ALL

I was a bit disappointed when I saw the facade and the lobby, it felt a bit too dated and didn’t look anything like what I had seen on the website Soon as I came in I was greeted by Gary, a very warm and accommodating Gentleman. Despite me being dressed very casually, he made me feel like a VIP. Ensuring nobody cut the queue despite me looking like a nobody. Peter also stood out in service as he was really helpful giving me directions and going out of his way to ensure I got where I needed to go safely. Everyone was smiling with their eyes given that they were all in masks. The staff are the star of this quick visit to Macau

Dear Guest, Thank you very much for taking the time to write a review on your stay with us. Your detailed comments on different sectors are very constructive for our further improvement, for which we are very thankful. Kindly note that there are varied projects in the hotel undergoing to improve our service and products including the cleaning of the facade, to ensure we are up to date. Meanwhile, thank you for highlighting the outstanding service from Gary and Peter, please rest assured that your compliments will be well shared with them and the team, it will certainly encourage us all to continuously improve. We are looking forward for your return, and please don't hesitate to contact me directly when planning your next visit, we will do our very best to ensure your comfort with us. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte

Front Desk Excellent Service!

Customer review rating 4.7/5

何. Couples - 15/03/2020 Confirmed reviews ALL

I've visited the good service of hotel, Excellent service provided from front desk of your hotel. They provided the useful information and great service to us. We will be back again !!!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Good service and location

Customer review rating 4.7/5

Vivian W. Solo - 13/03/2020 Confirmed reviews ALL

The receptionist is very helpful. The room is big and clean. Nice experience

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

L. H. M. Couples - 12/03/2020 Confirmed reviews ALL

Good and polite staffs.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Great stay

Customer review rating 4.7/5

Tao S. Families - 11/03/2020 Confirmed reviews ALL

I had a very good stay. Was upgraded from a standard suite to an executive suite and the facilities are very nice. The team at the breakfast restaurant especially provides very good service, greeted us warmly every time and asked our needs. My son also had a great time.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

nice service

Customer review rating 4.7/5

Lao S. Couples - 10/03/2020 Confirmed reviews ALL

good location with nice service,even under the coronavirus epidemic, the hotel still keep the service standard

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice room, excellent service

Customer review rating 4.7/5

Kathy Couples - 09/03/2020 Confirmed reviews ALL

Everyone in the hotel works to make us stay as enjoyable as possible. The room is beautiful and clean and the view is very nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Well located

Customer review rating 4.7/5

Ness Families - 05/03/2020 Confirmed reviews ALL

Very good service from the staff. Speedy response to our needs.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Well located. Closed to the Central of Macau. (About 20 minutes walk to the Central area)

Customer review rating 4.7/5

Donald Y. Friends - 05/03/2020 Confirmed reviews ALL

The upgraded room conditions are very clean and tidy. However due to the outbreak of the Novel Coronavirus around the world, almost all hotel facilities are closed. Only the cafe located at 6/F was open for meals.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Great hotel

Customer review rating 4.7/5

Clare Families - 11/02/2020 Confirmed reviews ALL

Our stay was amazing. The room was very spacious. We had an amazing water front view from our room. The room was extremely clean. I think they could do better on the breakfast.

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for your recent stay here with us and I am glad to hear that you had an overall enjoyable time. We appreciate your comments regarding our spacious rooms, views or cleanliness and we try our very best to maintain a high level of standard. We value your feedback and certainly take it seriously, hence would appreciate the area of improvement for our breakfast. Please do not hesitate to contact me directly and I would welcome to connect with you. When you are in Macau, I hope to welcome you back! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Exceptional stay at a very difficult time!

Customer review rating 4.7/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

It has to be acknowledged that things are very difficult in Asia at this present time. As Hong Kong residents we were very keen to bring our visiting guests to the Sofitel Macau - this trip had been planned a few weeks previous. We have stayed many, many times and it has always been an absolute pleasure for ourselves and the guests we have brought along. We were unsure whether to still take the trip during the Coronavirus outbreak but decided to stick with our plans. We cannot thank the staff enough for their kindness and the lovely welcome we received. Liezl and Nikkole are always so courteous, welcoming and professional. The lovely Ann and Melson looked after us exceptionally well in the Club Lounge. It was rather bizarre being the only guests but at least it gave us the opportunity to have a chat! Breakfast was very well run in Mistral - beautifully prepared and extensive choices. And, of course, excellent service from Gladys. Accor should be very proud of the amazing staff team at the Sofitel Ponte 16. We cannot imagine how hard it is for them all at the moment with the very difficult trading position but they are all, without exception, a real credit to the hotel brand. Please pass on our thanks for looking after us all so well and say that we will be back as soon as we can to enjoy their excellent hospitality!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Fabulous service

Customer review rating 4.7/5

Hoon H. Business - 03/02/2020 Confirmed reviews ALL

Truly great stay at Sofitel Macau. If you ask me what makes a hotel special, then I'd say it is the staff and service, exactly what Sofitel Macau possesses.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice service and comfortable room

Customer review rating 4.7/5

Boye Friends - 28/01/2020 Confirmed reviews ALL

Most people are so nice and it's enough to enjoy the meal like breakfast and afternoon tea. It's hard to get to the hotel at the first day using taxi, but after than it's easy to go to taipa using the shuttle bus. Almost things are good and staying the sofitel is good memory for me. But a few things are needed to improve. The first thing is a toilet. I don't know why it was clogged. Maybe the water pressure is quite low. Anyway i have an experience to stay in hanoi sofitel in 2013, and it was second memory about sofitel. Nice food, nice people, comfortable room.. everything is good! Thanks for giving good memory in macau!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16 and trust you had an overall enjoyable stay. Please accept our sincere apology regarding the toilet and we will have our engineering team thoroughly check your room, in order to prevent any recurrence. We hope to be welcoming you back in the near future and please do not hesitate to contact me directly. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Always Pleasant stay

Customer review rating 4.7/5

Mike C. Business - 27/01/2020 Confirmed reviews ALL

I continue to return to Sofitel , even with it being a distance from where my business needs to take place the staff are friendly and very welcoming

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Quite well, bust still have a alot bit problems

Customer review rating 4.7/5

Yuzheng L. Friends - 26/01/2020 Confirmed reviews ALL

Came with friend during the Chinese lunar year, the lobby was mess, and I just saw a group of people without high membership used the priority CI, and I just waited for them finished. However, the front desk Jenny still saved a suite for us, which made me suprised. Although we lived in a suite, I still felt a little bit unpleasantly. The first point, this suite looks more like a merger of two standard rooms. The view of the room is facing ZHUHAI. Also, if we wanted to light up the whole suite, we have to insert two cards, which was not convenient for us to get in and out of the room. I never seen this kind of thing when I lived in HILTON or IHG hotel suite. Second, there are two bathrooms in this suite, however, bath products and dental appliances only in the bathroom of the bedroom. My friend and me, we used different baths to take a shower at the same time, I used my phone to call him that please send the sampoo to me. This thing made me felt awkward. Third, we didnt recieve the welcome gift, I didnt know whats wrong, and no one give me an reply. Forth, the hotel service is extremely ineffucient, before we went for the breakfast, I called to the front desk and asked for room cleaning, the front desk said sure to me, but, when we finished the breakfast and have a walk in Macau city, I would like to take a shower and have a rest, however, when we back to the room, the room was still in mess. And I have to call again for baths product and drinking water. For me, SOFITEL shouldnt be like this, thats no good.

Dear Guest, Thank you for your recent stay here with us and taking the time to share your feedback with us. It is with regret to hear that the stay was not up to your expectations and pleas allow us to extend our sincere apologies. Rest assured that we take your feedback seriously and will internally review the convenience of our Junior Suites in terms of lighting and distribution of bathroom amenities. In regards to the welcome gift and request for servicing your room, please allow me to check with our teams, however it is certainly not excusable. Mr. L., we are aware that your stay was not as expected and would like to invite you back to show you our improvements. Please do not hesitate to contact me directly and I will personally ensure your comfort here with us. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Well located, nice staff, especially breakfast hostess (unfortenely I forgot her name)

Customer review rating 4.7/5

Alain J. Couples - 26/01/2020 Confirmed reviews ALL

The lobby bar had ladies night. We came a bit late but staff still helped us to get special package. The Wonton soup and fried rice were tasty. The room with river view was perfect. Clean, big space and bathroom with bathtub was extraordinary. Breakfast buffet was international buffet, healthy corner inclusive. The most impressive was the service staff from Philippines. Always smiling, friendly and polite. Even during busy time, helpful to guests.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Good Stay

Customer review rating 4.7/5

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

The service by Jenny is very good. She is very nice and friend!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Jenny. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
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