Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to Ibis Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, Thank you for reviewing your recent stay at Ibis Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, Thank you for your fantastic feedback following your stay in ibis Dubai Deira City Centre. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, Thank you for your fantastic feedback following your stay in ibis Dubai Deira City Centre. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, First of all, thank you for choosing to stay at ibis Dubai Deira City Centre. We appreciate you sharing your feedback following your stay with us. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us at H6… for your future booking so we will take care of your stay. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding your recent experience at ibis Dubai Deira City Centre. The most important reward for each one of us is to read that we succeeded in making your visit to Dubai, a comfortable and extraordinary ‘souvenir’ for you. I am very glad to learn that not only or location, our amenities, but most of all our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which certainly maintain their motivation to provide an exceptional experience. We would be more than happy to welcome you back again very soon. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

Dear Guest, Thank you for your recent stay at the Ibis Deira City Centre. Please accept my sincere apology for the inconvenience caused during your stay. What you have experienced does not reflect the true image of our services and hotel. Whilst I deeply regret the inconvenience caused, I hope that you will afford us the opportunity to regain your confidence in our services and hotel. Please do let me know when you are planning to return to Dubai, and I will personally ensure that your next stay will be a memorable one. Once again, please accept my sincere apologies for any inconvenience caused, and thank you for the time you have taken to provide us with your feedback. Kind regards, Ghaith Dalati Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at ibis Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Deira City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are planning to upgrade and refurbish in coming times, as you can already feel the difference. We are sure by your next visit points mentioned would be improved as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the recent one. Kind Regards, Sundeep Peechara Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Deira City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sundeep Peechara Executive Assistant Manager Novotel & Ibis Deira City Centre

Dear Valued guest, Thank you for choosing to stay at the ibis Deira City Centre during your recent trip to Dubai. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to have a pleasure to welcoming you again in the near future. Sincerely, Sundeep Peechara Executive Assistant Manager Novotel & Ibis Deira City Centre

Dear Valued guest, Many thanks for reviewing us! I was happy to see that you had a good stay with us and I am looking forward to welcoming you back to the ibis Deira City Centre in the not too distant Future. Sincerely, Sundeep Peechara Executive Assistant Manager Novotel & Ibis Deira City Centre

Dear M. 779dominiqueg Thank you for taking the time to tell us about your experience at the Ibis Dubai City Center. we are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely The Ibis Team