Dear Valued Guest, Thank you for your fantastic feedback following your stay in Ibis Dubai Deira City Centre. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to Ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis Deira City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Your constructive feedback is extremely important for us to get better and serve you better in your future stays with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Sundeep Peechara Hotel Manager Novotel & Ibis Deira City Centre

Dear M. 233dannyf, Thank you for taking the time to share your experience and for choosing to stay at the Ibis Deira City Center. We are pleased to read your positive detailed review and are glad you had a great experience. It is our mission to delight our guests every time and we are glad that you left with pleasant memories. Will certainly share your feedback with the staff and they will be delighted to see that their hard work has been noticed. Hope we have the pleasure of welcoming you again in the near future for another memorable stay. Sincerely, The Ibis Team

Dear AnFra T, Thank you for taking the time to tell us about your experience at Ibis Deira city Center. It is indeed a pleasure to hear that you had a pleasant stay with us despite the water issue and the price offered. Please allow me to assure you that we have a dynamic pricing strategy, and our room rates vary with season, demand and supply on daily basis, hence the rate may change daily and was competitive in line with other 2 stars hotels in Dubai. As of the water shut down, we were unable to avoid it as there was an issue in the main pipe line which supplies water. Our guest observations are paramount to us. We thank you for all your comments and we would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we hope to ameliorate any areas which our guests feel may need improvement. We hope to serve you better in your future visit with us. Sincerely,

Thank you for finding time to write your nice reviews. Appreciate your views on Ibis Deira City Centre facilities as we do strive hard to meet each and everyone of our guest satisfaction. Nice of you to think our hotel as your HOME. And, yes one can always feel safe in the hotel and in Dubai as a whole. Happy to know that the faciliites surrounding our hotel made your stay more convenient like the mall across the road the Deira City Centre Shopping Mall and walk few meters you have the Metro Station that connects you to known places in Dubai and at the same to Dubai International Airport. Well you have been provided one of the nice rooms overlooking Burj Khalifa! Once again, thank you very much and we look forward to welcoming you back on your next visit to Dubai. Sincerely yours, Ramesh Bappoo