Novotel Dubai Deira City Centre Hotel 4 stars

We have stayed before as the service, cleanliness and conveniences are excellent. Close to the airport and Metro so transport around Dubai is easy. The staff are always friendly and welcoming which is nice after a long flight.

Great team from front desk to the people cleaning and maintaining the hotel. All the people working at the hotel this time specially the front desk Mr Mina and the duty Manger Mr Nabeel and the concierge who was caring and react promptly to my demand.

Checkibg-in was very poor not to mention I checked-in online. The hotel needs a complete upgrade. Shower and toilet very small. Called reception at midnight no answer so could not arrange for wake upcall.

They allowed me to do later check-out, I really appreciated it. But when we request taxi in the hotel, they called a taxi without taximeter, and the taxi driver charged us more than twice of the normal price. It was a very bad experience, and they did not explain or give us any alternative. :(

This is a nice clean hotel not far away from the airport and very close to shopping mall. The only issue I faced is the sound quality of TV Channels. Some channels I could hardly listen. I think there is a need to perform a technical review of this system.

Location was very good everthing at hand.Room was big, nice and clean.Service was good.The view from our room at night was good.Mary at the front office(reception) was good and helpful.Breakfast buffet was good.

If you like ordinary stay here. For A Platinum Accor Member there was no upgrade, welcome pack or refreshment voucher without asking. Bath didn't drain and I cut my finger pulling the plug. Many TV channels were fuzzy. On checkout I asked for a taxi and they tried delivering a hotel transfer at five times the price. It's near a mall and public transport and has a nice pool area. The staff seem unhappy and many responses were robotic. Its probably the worst Novotel I've ever stayed at but if you like the area my advice is to pay the extra and stay at the Pullman opposite. Its worth it!

The hotel is modern and clean and the rooms are well appointed. It is well positioned close to a shopping mall and a short drive from the airport. It is very convenient for a short stopover in Dubai. Staff are friendly and helpful.

Location of this Novotel couldn't be better. Few minutes walk to the Metro station and City Centre Mall, it is also few minutes' cab ride to the Irish Village, a large pub with a sprawling beer garden which stays open till late. Perfect for a short city break. The hotel itself was good at all levels. Excellent service throughout, from all staff members I came across. The room was spotless and spacious. The bathroom had both a tub with a handshower and a separate shower cubicle. The bed was very comfy and we had an excellent night's sleep after spending most of the afternoon and evening out. We stayed for only one night and didn't get to try out their restaurant or bar (preferred to sample the atmosphere and beers at the Irish Village instead). But the service at breakfast was top notch. An excellent spread, from fruits and juices to breads and cold meats/cheese to cooked stuff from various cuisine - and a live egg station where the chefs were super friendly and efficient.

Stayed just one night here. Close to the airport if you are awaiting another flight to transfer over to. The room was nice, modern however not cleaned well. We found old receipts and used shampoo bottles. The bathroom shower drain was also faulty at draining water. We had to turn the water on and off as the shower would flood and then spread into our room, as the outdoor bathroom drain was not placed correcting to drain that water either. Breakfast was quite good, good variety.

We have stayed here 7 or 8 times now and for the first time, it didn't all work without a hitch. At check-in, we were offered breakfast despite having included breakfasts in the original booking. A more experienced member of staff spotted the problem and sorted things although the first staffer didn't seem to want to agree. I gave a card impression blocking 500AED for any charges but I then was chased from the Bistro by a staff member who said my credit account had been closed on arrival. The front desk said that this problem had been resolved when I asked what had gone wrong. The same problem occurred the next day after lunch at the pool bar. I spoke to the supervisor on the front desk who assured me the problem had been resolved. This time it worked and I had no further problems. After that, the stay progressed as normal - good service provided as always by friendly helpful staff in a pleasant, well-situated hotel.

Just opposite the Deira City Center mall. very near to Metro train station. Can select variety of food at the city center mall. Room Clean. Tooth brush, lotion, slipper, and etc.. only on upon request. Free of charge. Breakfast just so so.

It's our Hollydays with my family. The hotel is the good location. The hotel is near the metro and the shopping center. It's easy to take the metro and to go where you want. The service is good, the employees are very nice. Thanks

i have been staying at this property in the past but for some time I changed to stay at another accor hotel as I experienced lower quality with the time . Now it seems they have again regained their old standard of service and furnishing and room standard. Found improved level of service and better room and bath room amenities.

Good location, friendly service, rooms are spacious, but the decor and cleanliness is getting stale and run down. Probably most of the rooms need to be refurbished. Toilet facilitates are good, clean. Wifi is also quite good, but could be faster.