ibis Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.2/5 5,910 reviews

ibis Dubai Mall of the Emirates
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+ 16 Services
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Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Free WiFi, Private Indoor Car Park

  • Rooftop swimming pool

  • Free daily shuttle to the beach

  • A few minutes away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 1 meeting room(s)
Information message

Hotel location

ibis Dubai Mall of the Emirates

2 A Street
Al Barsha Heights
P.O Box 283825
283825
dubai
united arab emirates

Tel: +97143823000

Fax: (+971)4/3823001

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro :  Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Exhibition centre

  • GOLD & DIAMOND PARK 2.0 km / 1.24 mi
Exhibition centre

Your meetings and events

The hotel offers a new meeting room concept adapted to all your needs. The emblematic settings are equipped with state-of-the art wireless audio visual facilities and unlimited WIFI access. Enjoy a warm welcome, gourmet break and excellent service!

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Satellite/cable colour TV

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

AMICI

Type of cuisine: International

Amici Restaurant is located next to the lobby of the hotel. Guests can enjoy international cuisine in a contemporary setting at an affordable price. Early risers start from 4:00 am till 6:30 am and late risers start from 10:00 am till 12:00 noon.

Menu (PDF)

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ BAR

Non contractual photo

Unwind with your favourite cocktail or try something new from the exclusive and diverse menu at the Ezaz Bar & Lounge located in the lobby. Ezaz has a vibrant ambiance that is complemented by its chic style and classic design.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,910 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,096 reviews

Used to be much better

Customer review rating 4.2/5

M Business - 25/03/2020 Confirmed reviews ALL

I have patronized Ibis (MOE-Dubai) for a very long time, and very frequently (1-2 times per month). It used to be much better I'm afraid. My comments are intended as positive critique, not criticism in any way. Now, on my last 3 stays, I had to buy my own insect sprays because tiny insects (crawling) on desk and bed, then broken bathroom elements, shower door no proper seal and hence bathroom floods when showering, AC control not always working, limited TV channels. You room cleaning team does excellent work.

Dear valued guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.2/5

Mariam V. Solo - 21/03/2020 Confirmed reviews ALL

It was a very pleasant stay in ibis (moe) hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.2/5

Safa A. Business - 18/03/2020 Confirmed reviews ALL

It was very good experience. The welcoming was very warm. The room is very clean always. The breakfast was delicious. I enjoyed the gym and the swimming pool there is nothing to complain about. But, since I have Anxiety and I am afraid of close places, a room with window that's can't be open makes me not very comfortable in the room. That is the only thing I didn't like Otherwise it was lovely to stay at this hotel.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well done

Customer review rating 4.2/5

Anastacia Couples - 18/03/2020 Confirmed reviews ALL

.surpass experience, from check in, to room atmosphere and level of cleanliness to the gorgeous meal with great bar then finally to check out Jefferson who assisted very helpful a lot of Russian who can’t speak English but he tried his best to understand them, I will be returning! this is an example of a very well run hotel, the management needs to be congratulated.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great reception

Customer review rating 4.2/5

Sameh Friends - 15/03/2020 Confirmed reviews ALL

I enjoyed my short stay, appreciated the reception team, Hadeer, Mariam & Haris.. Thank you guys

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

very good experience

Customer review rating 4.2/5

Andrés B. Couples - 14/03/2020 Confirmed reviews ALL

Excellent location close to the metro, restaurants and the mall of the emirates

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Nice quiet stay

Customer review rating 4.2/5

Alaa A. Friends - 13/03/2020 Confirmed reviews ALL

Nice and quiet stay, location is 5 min walk to Mall of the Emirates and variety of restaurants with Carrefour on walk-able distance from the hotel which was convenient, friendly staff, breakfast relatively ok but could've been better.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Quiet stay

TripAdvisor rating 4.5/5

X A 13/03/2020 TripAdvisor review

Nice and quiet stay, location is 5 min walk to Mall of the Emirates and variety of restaurants with Carrefour on walk-able distance from the hotel which was convenient, friendly staff, breakfast relatively ok but could've been better.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Good stay

Customer review rating 4.2/5

I A. F. S. A. N. T. I. W. C. A. D. T. S. V. O. E. T. P. W. U. H. G. Y. H. ,. E. I. S. N. A. L. I. T. G. Couples - 12/03/2020 Confirmed reviews ALL

Hi , This (Mimopami )and my name is Shiko G. , me and my wife we are fully satisfied with your hotel and we are up coming travel guide and we will recommend your hotel for best location and service. Thank you

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.2/5

Anonymous Couples - 12/03/2020 Confirmed reviews ALL

Very helpfull and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel. I meet Jefferson during my check out he’s cheerful and lovely and recommend to stay in ibis dieera since we want hotel near to airport .

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

very convenient location

Customer review rating 4.2/5

Robert Couples - 11/03/2020 Confirmed reviews ALL

Very pleasant staff, and assisted with questions we asked regarding surrounds, transport, restaurants, etc. Will be back

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located, good stay, quite

Customer review rating 4.2/5

Hichem Business - 11/03/2020 Confirmed reviews ALL

Very well located, near the Mall of Emirates where you would be able to find everything that you might need,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay, close to the Mall.

Customer review rating 4.2/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

The young lady in breakfast buffet, Emily I think her name was, the most helpful, courteous and friendly person I have met in a very long while. She is a great asset to your organisation. I wish her the very best. ( She is from Kenya). Just to make sure I have the right person. The travel agent was also very helpful, everything we did was great. Thank you for a pleasant stay .

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.2/5

I. Couples - 09/03/2020 Confirmed reviews ALL

Extreme politeness upon check in jefferson accommodating our requests. They were very helpful and did effort to make us feel surprise . Clean, fresh and the most comfortable bed.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good location, value for money

Customer review rating 4.2/5

Monish Couples - 06/03/2020 Confirmed reviews ALL

Room was clean and comfortable. The bathroom was small, but otherwise fine. Breakfast was better than expected.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

amazing staff, amazing service, very well location and very clean

Customer review rating 4.2/5

Farzaneh S. Business - 06/03/2020 Confirmed reviews ALL

I travelled alone for business during the coronavirus time, staff were super clean, organized and so flexible. The breakfast was excellent. The room was quiet big clean and convenient. The location was good just 5 min walk to The Mall of Emarait.

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Excellent location

Customer review rating 4.2/5

Rehab O. Solo - 05/03/2020 Confirmed reviews ALL

It is a clean and comfortable hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Very good

Customer review rating 4.2/5

Washington F. Solo - 02/03/2020 Confirmed reviews ALL

Very good experience

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Low response / Service

Customer review rating 4.2/5

Ahmed S. Couples - 02/03/2020 Confirmed reviews ALL

Old A/C which is hanging sometimes - the carpet has bad odour - shower door inside is making an extremely noisy sound during opening and closing. No fresh air can come inside the room because there is no window or balcony - it takes half hour at least if you ask for something from receiption or room service and even some times they don't show up at all! - the Gym is not accessible so you have everytime to ask the reception of Novotel to give you a one time access repeatedly!! It's not such a place I would recommend or I will stay in it again

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Below Average

Customer review rating 4.2/5

Zain Business - 01/03/2020 Confirmed reviews ALL

Thermostat didn’t work. Mena the manager tried to charge for another night without asking us to checkout.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
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