ibis Dubai Mall of the Emirates Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 6,418 reviews

ALLSAFE approved hotel

Information message

ibis Dubai Mall of the Emirates
See on a map
+ 20 Services

Hotel extras

  • A few minutes walk from Mall of the Emirates

  • Complimentary WiFi

  • Private Indoor Car Park

  • Located in the heart of Al Barsha's business and leisure district

  • A few minutes away from Dubai Metro Station

Hotel location

ibis Dubai Mall of the Emirates

Al Barsha 1, 2A Street
Opposite Mall of the Emirates
P.O Box 283825
283825 dubai
united arab emirates

Fax: (+971)4/3823001

Check-in from 14h00

Check out up to 12h00

  • Dubai Metro:  Red Mall of the Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS:25.116528, 55.196111

Exhibition centre

  • GOLD & DIAMOND PARK 2.0 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMICI ITALIAN RESTAURANT

Amici Italian Restaurant, where friends meet. Guests can savor authentic Italian cuisine as Amici showcases a bistronomic journey in a casual venue. Early risers can enjoy breakfast from 4:00 am till 6:30 am and then at 10:00 am till 12:00 noon.

Your meetings and events

The hotel offers a new meeting room concept adapted to all your needs. The emblematic settings are equipped with state-of-the art wireless audio visual facilities and unlimited WIFI access. Enjoy a warm welcome, gourmet break and excellent service!

Room descriptions and layouts

meeting room

From 1 to 35 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Our guest reviews for
ibis Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,418 reviews

TripAdvisor Rating 4.5/5

2,302 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excelent stay

TripAdvisor rating 5.0/5

dianama95 05/11/2021 TripAdvisor review

A very good stay for a tired traveler. The staff was very helpfull (especialy Nestle, hope I wrote her name wright, took care of all my problems and always had a good piece of informations for my questions). Good location, neer 2 metro stations, grocery store right neer the hotel. Very clean. A very good stay, I recommend this hotel.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Best IBIS

TripAdvisor rating 5.0/5

talalobeid38 26/10/2021 TripAdvisor review

Of all the IBIS hotels I stayed at, this IBIS is the best. The staff here play a big role in making this IBIS a very good one. Im thankful to the staff for taking the effort in making my stays very comfortable.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay and good service from mriym shes vary good and she the perfect parson in the rispsiton

Customer review rating 4.5/5

Abdulrahman A. Friends - 25/10/2021 Confirmed reviews ALL

Ilike the service but some times its vary slow

Dear Abdulrahman Mohammed A a., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location near Mall Of Emirates

Customer review rating 2.5/5

Alaa Business - 22/10/2021 Confirmed reviews ALL

Avarage

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Enjoyable

Customer review rating 4.0/5

Nazrien J. M. Solo - 20/10/2021 Confirmed reviews ALL

I only stayed a night. I was busy with GITEX and other exhibitions so didn’t fully sink into staying at the hotel and experience the amenities. But I will say that the AC was not cooling at all. Despite it showing 18°C, it was still warm.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your comment related to the AC, please note that it has been forwarded to the concern manager to take the appropriate actions to prevent reoccurrence in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 4.5/5

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

The hotel is located close to the mall . Checking-in was fast and efficient. The room was clean. Jefferson was great We had to ask for hand and bath towels which were delivered promptly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 3.5/5

Hala M. A. Solo - 19/10/2021 Confirmed reviews ALL

Satisfied

Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Warm staff

Customer review rating 5.0/5

Anonymous Solo - 18/10/2021 Confirmed reviews ALL

Whole new experience with the new normal era. Warm accomodating staffs jefferson make sure all set, room isn't boring for 8 days incarceration. Place is not bad at all.

Dear Anderson Vinicius C., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

good stay

Customer review rating 5.0/5

Michael Business - 18/10/2021 Confirmed reviews ALL

Clean rooms , excellent breakfast

Dear Hendrik Marco H., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Excellent stay

Customer review rating 5.0/5

Mansour A. Solo - 15/10/2021 Confirmed reviews ALL

Comfortable stay and very relaxing. Close proximity to mall of the emirates is the best part. Breakfast was awesome. Bedding was perfect.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Great Stay

Customer review rating 5.0/5

Mohamed K. Business - 15/10/2021 Confirmed reviews ALL

The hotel staff is very helpful and friendly

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location next to the mall. Some staff are amazing.

Customer review rating 4.0/5

Gabriella Solo - 14/10/2021 Confirmed reviews ALL

Happy I joined Accor and got Silver status through the app. The app does have glitches and bugs at random times, thus hindering booking. But overall happy with the app.

Dear valued guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 3.0/5

Hanane M. Business - 10/10/2021 Confirmed reviews ALL

The cleaner man was very professional and friendly, however when I lost an item of mine I had to look for it, hence I took off the bedsheet where I noticed A BIG YELLOW SPOT on the mattress protecter on my last day, which made me feel very sick. I was glad that was my last night. However no complaint on the cleaner himself, the hotel should have changed the mattress protection due to that BIG YELLOW spot not cover it with bedsheet. Also the reception was good but not very good, when I have requested to printout a file (1 paper) she informed me that once it's ready she will call, after 15 minutes no one called the room, I called back another lady confirmed that I can wait in the room and she will call once its ready, another 20 minutes later no one called, so I went down and it was there printed, just forgot to call. (oh yes it is here for you) the response was. I lost my passport wasn't sure if it was in the hotel or outside, the security was very good came up to the room and helped me looking for it, I informed the reception I need to tell the police the time of the day before I left the hotel to look for my passport as requested by the police, who confirmed that she will check and get back to me on the exact time (NO ONE CALLED BACK) Eventually the police found my passport I called the hotel to inform them, another lady answered I informed her with the passport case which she wasn't aware off and she asked have I lost something, since she didn't understand me I asked to speak to the manger or head of security to inform them, she kept me on hold for long and didn't want to transfer the line and kept asking what is the reason, which I have explained, however she didn't understand, in the end I decided since they didn't care to call me back with the timing or keep a message to the team about my passport in case someone find it, why should I care, so I hanged up. the reason of the 6 score is the cleaner man and the security and 1 lady of the reception only she was good, otherwise it would be 2 only.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Ibis Mall at the Emirates has become worse

Customer review rating 2.0/5

Ekaterina Solo - 06/10/2021 Confirmed reviews ALL

Hotel has become worse than in 2018 when it was 2 *. The shuttle to the beach was canceled, there was no access to the pool at the Suites Novotel, which was the main factor in the choice of the hotel. COVID 19 is not a reason for canceling these services. Moreover, there were ants in the room. I didn't change the room just because I came for only 5 days. But I am very disappointed. However, thanks for the free early check-in.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Amazing visit

Customer review rating 5.0/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Affordable price, excellent location! Quite smooth reservation process, very friendly service at the desk special mention to jefferson.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

It was bad experience

Customer review rating 0.5/5

Anonymous Solo - 02/10/2021 Confirmed reviews ALL

The hotel has nothing no gym nor pool. Very noise especially after 12:am the staff was good and the room was clean I asked them from my first day I arrived to change my room and I spend 12 days but they didn’t. I will not repeat this experience again

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

It was a good experience

Customer review rating 5.0/5

Farah Solo - 01/10/2021 Confirmed reviews ALL

The staff were so respectful and nice I had a good night and the room was well cleaned and tidy

Dear Farah Mohamad A., We very much appreciate your comments regarding your stay at the ibis Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Simple hotel, Excellent staff

TripAdvisor rating 5.0/5

zayedskhalil2020 15/09/2021 TripAdvisor review

The hotel is right price/ performance ratio.The rooms are small,the bed was comfortable. The metro station is near,and there are many restaurants in the surrounding area.The staff was very helpful and hospitable and there for every need of mine.Thank you Mary Cris for attend our request.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Its nice place and friendly staff

TripAdvisor rating 4.0/5

Lincheylovely 20/07/2021 TripAdvisor review

The room was simple and comfortable, the view from the room is not bad. The bed is OK and the room is smell good. The staff are amazing, friendly and approachable. Accessable going to the mall. Lots of restaurant.

Dear valued guest, We very much appreciate your comments regarding your stay at Ibis Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

All safe & very helpful staff

TripAdvisor rating 5.0/5

helal u 25/07/2020 TripAdvisor review

All are safe in this hotel very tidy room.Very helpful staff and welcoming. Great location I had wonderful stay I loved it. Special thanks to Ms.Mariam & Mr. Rana they are really very helpful thanks to everyone there.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Ibis Hotel Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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