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Novotel Liverpool Centre Hotel 4 stars

Customer review rating 4.3/5 7,896 reviews

ALLSAFE approved hotel

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Novotel Liverpool Centre
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+ 15 Services

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, steam room and gym (reopening 25th July)

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Liverpool Centre

40 Hanover Street
Merseyside
L1 4LN liverpool
united kingdom

Tel: +441517025100

Fax: (+44)01517025110

Check-in from 15h00

Check out up to 12h00

  • By plane

    JOHN LENNON AIRPORT At 11.26km / 7 miles

  • By train

    LIVERPO LIME STREET At 1.61km / 1 miles

GPS :53.403169, -2.984534

Companies

  • BBC 0.6 km / 0.37 mi
  • BIBBY LINE SHIPPING COMPANY 0.6 km / 0.37 mi
  • ROYAL LIVER INSURANCE 0.6 km / 0.37 mi
  • ROYAL SUN ALLIANCE INSURANCE 0.6 km / 0.37 mi

Hotel services

ROPEWALKS BAR AND KITCHEN

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 209 rooms
    • 12 rooms for people with reduced mobility
    • 30 family rooms
    • 13 connecting rooms
    • 209 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • Polish
    • French
    • Spanish
    • English
    • German
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Currency exchange
    • Currency exchange
Access to property
  • Q Park Hanover Street Additional charge
    • Near the property
    • 200 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Leisure Centre Currently unavailable
    • Covered
    • On site
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Please note our meeting rooms are all currently unavailable for hire for July due to UK Covid-19 government guidance. For August on wards please contact the hotel directly at h6495@accor.com for availability advice.

Room descriptions and layouts

10 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • TV with VCR

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,896 reviews

TripAdvisor Rating 4.0/5

3,022 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.5/5

Marina Couples - 12/10/2021 Confirmed reviews ALL

We had a one night stay in the hotel. Breakfast and pool was great.

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

great location, great breakfast, hotel dirty and room was too warm

Customer review rating 1.5/5

Chris Families - 12/10/2021 Confirmed reviews ALL

Rooms where not cleaned due to covid? i wish i was made aware of this at booking time as i could have chosen somewhere else. The AC in the room was not affective and the room was very warm. The corridor between rooms on my floor had not been vacuumed the whole time i was there- the same food crumbs was there the first day as it was on the 4th day. The room had no telephone to ring reception and when i did call reception having googled the number no one answered. Although booked out, the place was extremely expensive for what quality was received. The breakfast was great and location couldnt be better

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations on this occasion in particular with the cleanliness restriction; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As per Head Office guideline, we only service the room upon request and inform that are not cleaning the room as generic measure. However if you would have shared your request with us, we would have been more than happy to service the room for you as we are doing with other guest request. We have removed the phone from the room since the beginning of the pandemic and have a WhattsApp phone number available to get in touch with us. This phone number is available in every lift. On a positive note, I am glad that you enjoyed our breakfast buffet and our location. Mr M., we appreciate your sharing your concerns, and I would be more than happy to offer you a free room upgrade to our Executive room, upon availability for your next stay with us. Sincerely, Gilles MATTERN

A great weekend in Liverpool

Customer review rating 4.0/5

Bill D. Couples - 11/10/2021 Confirmed reviews ALL

All the staff we encountered were polite, helpful and happy. We did not have dinner at the hotel but we did have breakfast buffet which was excellent and we had drinks in the bar on both nights. We enjoyed our visits to the bar. If the cost of the room and parking could be a little lower that would be wonderful but we do know that Liverpool is a very popular destination and all hotel room prices reflect this.

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Great location Nice Rooms lovely food

Customer review rating 4.5/5

Mark Couples - 11/10/2021 Confirmed reviews ALL

The hotel is in a great location surrounded by everything you need. Rooms are very nice & well equipped. Breakfast is fantastic, buffet service so as much as you want to eat

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr L., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

No aircon room stifling hot

Customer review rating 0.5/5

Tony S. Friends - 10/10/2021 Confirmed reviews ALL

Even after I reported that the air conditioning was not working in my room 1021 I was sent up a fan that was neither use nor ornament as its blowing power was pathetic.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations on this occasion, in particular with the air cooling system in your room; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have changed last week the centralised air cooling mode to heating due to the external temperature and from our guest feedback. I will continue to monitor the situation in order to avoid further occurrence. Mr S., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles MATTERN

Great location

Customer review rating 4.0/5

Ananda Families - 10/10/2021 Confirmed reviews ALL

Great hotel in a great location for enjoying Liverpool city centre. Shops, bars restaurants on the doorstep.

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our Silver member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

convenient for train station, shopping etc.

Customer review rating 3.5/5

Florence Couples - 09/10/2021 Confirmed reviews ALL

Check in was easy and room was available ahead of time. Breakfast ok and helpful staff.

Dear Ms K., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The complementary bottle of water are only provided on the Executive room with a Nespresso machine. I am sorry that Booking.com did bring this confusion which mislead your appreciation. Ms K., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Great location, nice hotel, good breakfast, friendly staff

Customer review rating 4.5/5

Jason Couples - 08/10/2021 Confirmed reviews ALL

Stayed at the Novotel in Liverpool for two nights with my wife. Very friendly staff at check-in. Nice room, very clean. Disappointed there was no bath in an executive room. Gym, swimming pool and steam room were very good. Lovely breakfast. Good to get discount at parking nearby. Really good stay.

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you noticed all our Executive room are not fitted with bath tub, however on check in or on your reservation comments, do not hesitate to mentioned your preference and we will try our best to allocate you to the appropriate one, upon availability. Mr N., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Getting reacquainted with Liverpool

Customer review rating 3.5/5

Cheryl Couples - 08/10/2021 Confirmed reviews ALL

The stay was comfortable and Covid precautions were not too heavy. The only disappointment was the early closure of the bar (the feature we really like about this hotel) due to staff shortages. Admirable staff - friendly and always willing to help.

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms M., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Very well located,

Customer review rating 4.0/5

Steven Couples - 08/10/2021 Confirmed reviews ALL

Good central hotel. Breakfast was good with a selection of choice for us. Novotel still making the decision to not clean rooms during your stay due to covid restrictions, I can understand this to an extent but a room needs cleaned if you are there longer than a couple of days

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive and constructive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to come to us if you want your room to be cleaned anyway. It is a guideline from our Head Office, however we are here to make your stay enjoyable. Mr D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Wonderful wedding anniversary stay

Customer review rating 5.0/5

Sandra M. Couples - 07/10/2021 Confirmed reviews ALL

Staff made us so welcome it is always a joy to return. (Our second home) we were made to feel very special and had a wonderful break. If your looking for really enthusiastic helpful staff then you should enjoy it here. As always rooms spotless and had great evening meal at reasonable price.

Dear SANDRA, It is always a pleasure to welcome you in your second house and share such an enjoying moment together. See you soon Sincerely, Gilles XXxx

Great location, lovely hotel

Customer review rating 5.0/5

Elle Couples - 07/10/2021 Confirmed reviews ALL

We had a warm welcome and as requested, were given a quieter room which was clean and spacious and very comfortable. Highly recommend.

Dear Ms O., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms O., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Hit & Miss.

Customer review rating 3.0/5

D. H. Couples - 06/10/2021 Confirmed reviews ALL

Very poor reception experience. Electronic door keys didn't work until day 2. Booked swimming for Day 2 but had to miss it as we were waiting for key repair. Charged full price for 3-nights but there was no service, change of towels, sheets or supply of Tea, coffee etc. Bathroom was dangerous. The step-up and down from the bath was particularly high. Position of hotel was good and seemed very clean. Quiet room considering location.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations on this occasion in particular with the key card issue; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence. Unfortunately the upgrade of the key system to avoid further occurrence, took place during your stay. Mr H., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles MATTERN

Nice stay

Customer review rating 4.5/5

Am Couples - 05/10/2021 Confirmed reviews ALL

Very late beforr we got access to our room, but were given complementary upgrade, thank you

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was pleased to read that even if we were late to provide the room on normal check-in time, we succeed to make your stay enjoyable giving you a room upgrade. Ms M., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Dirty

TripAdvisor rating 2.0/5

Reja G 10/09/2021 TripAdvisor review

Really disappointed with the poor cleanliness. We felt disgusted. This hotel is not cleaned adequately. The allsafe notices everywhere were an absolute joke as the dirt was visible! The staff did take our complaints seriously and moved us to a different room but the communal areas were also unclean. Have given my feedback and the Novotel/Accor chain replied and said they apologise and are looking into the issues which I appreciate. This should never happen however, especially in a pandemic. I did not feel safe.

Slightly Disappointed

TripAdvisor rating 3.0/5

MandyEgan-Shepherd 01/09/2021 TripAdvisor review

Every time we go to Liverpool we stay at your hotel and have always rated it highly. This time we were disappointed. There were no cocktails on offer and our dinner in the evening was not what we expected. The food was good but the starters and mains came at the same time! We commented to the waitress and she said 'I didn't take the order' and walked away! Nothing resolved!!

Work trip

TripAdvisor rating 5.0/5

Cricketer1969 Business - 22/08/2021 TripAdvisor review

Another enjoyable stay in the centre of Liverpool. Great staff who worked very hard to make the experience. Hotel is 5 minutes walk to Albert Dock and Liverpool One. 15 minutes to the train station. Restaurants and bars everywhere.

Mid week break

TripAdvisor rating 5.0/5

janebernad 02/08/2021 TripAdvisor review

Staff and service were friendly efficient and always helpful . Room was a little tired with signs of wear however it was still very comfortable . Restaurant was good value and well laid out with plenty of room between diners in line with Covid protocols . Pool could be booked for up to an hour which is fantastic when you need to entertain kids . Some usual amenities not available because of covid eg xbox and pool table which under the circumstances is perfectly understandable. The staff at Novotel Liverpool are a great team . Thankyou for your welcome and making our stay safe .

Excellent

TripAdvisor rating 5.0/5

sandramcsorley9 26/07/2021 TripAdvisor review

We had a lovely over night stay in this hotel. Easy access, check in simple, lovely staff. Would highly recommend the clean simple rooms with tea making facilities. I will stay again on our next visit .

Novotel Liverpool

TripAdvisor rating 5.0/5

tmatthew11 16/09/2020 TripAdvisor review

I stayed at the Novotel as a complimentary night due to my previous stay some months earlier being disappointing. The Team Management Team were quick to own the problems I’d encountered and immediately sought ways in which to proactively ‘put things right’ - Matthew and Daniel, thank you. Despite the challenges of COVID-19, social distancing and enhanced cleaning, my stay was simply faultless this time around and the FOH Team were amazing. The rooms are comfortable, have all the mod cons and amenities expected from the Accor hotel chain and is waking distance to/from the City and Liverpool Lime Street Station.

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