Novotel Edinburgh Park Hotel 4 stars

Stay here many timeS . Great location and facilities. Handy for the tram. We never done much this time in Edinburgh due to the Covid . Visited Blair Drummond , Livingston and the Kelpies. Other than that used the hotel bar and swimming pools . Very impressed with the organisation of the facilities to distance people during the virus and seating arrangements during breakfast

Have visited a number of times. This was for my birthday which a family member stated to the hotel but unfortunately during my stay there was no acknowledgement of my birthday. A little disappointed to be honest. My son age 10 wanted it to be special.

A special occasion (delayed by covid) but after speaking with Front Desk Manager was made to feel so special for us. Many thanks to Ciprian.

Extremely disappointed to discover on check-in that the pool, which your website stated was closed, was in fact open.

no problem apart from a guests barking dog

Had a good stay

I have stayed in various hotels in Edinburgh over the last 6 months due to work.i have found generally the hotel staff are not well trained in customer service ie sometime do not offer a service . This is not the cast at Novotel your your staff are always helpful and offer good Custormer service this puts Novotel way in front of other major hotel chains Thanks Gavin

Stayed with my kids for one night en route to visit family. We enjoyed a splash in the small pool and felt comfortable with the restrictions. Didn't know about needing a pound coin for the locker though and by that time were in swimsuits. No staff around. Requested a room away from the train and tram lines and got it. Had a bit of road noise but not bothersome. The main issue with the room was a personal one for us as sharing a bed did not work with my kids. I'd prefer the option of a twin with sofa bed. Ordered room service for our dinner and the food was prompt and plentiful and everything tasted great. Wasn't advised to book a time for breakfast at check in so ended up queuing for about 20 mins which wasn't ideal. Also a mistake was made with our breakfast order and it was difficult to find and get the attention of staff. (And there was only marmalade or blackcurrant jam....!) The food was tasty and, with the kids eating for free, we got our money's worth! At checkout I was offered a discount which was a nice touch but I would've been happier to have not had the issues.

Fun stay for the kids despite the obvious restrictions. Pool a massive plus, and as always location and staff were top notch

Have stayed at this hotel several times no issues. A couple of issuesthis time. Cleanliness of room poor on arrival. Had to get carpets hoovered. Not a big issue and resolved to satisfaction by staff at reception. We were a party of 6 and all three rooms had a problem with the toilets. Everything worked fine but if you left the room for a few hours on return the water in the toilet was brown. This was reported to reception on departure. Again not a big issue but the plumbing needs locked at. we were on the first floor.

Different to previous stays. Room not being serviced for a 3 night/4 day stay wasn't great. Breakfast was awful.

Booked to stay two nights in a family room as delivering daughter to uni. Room was clean with large showerroom. Bed comfortable although sofa bed not quite so good apparently. Staff very helpful and cheerful throughout , and obviously working hard to provide good service. Lack of power points by bed was strange and had to request cable extension from reception. Great transport to city centre and airport. Breakfast not great but probably ok given current conditions- though not sure why it should be so restricted. Lovely wine in the bar area. Sauvinon blanc. KFC and Krispy Kreme opposite hotel were useful. Also noticed that hotel allows dogs.

We stayed for one night, room was good size and clean. Having a fridge in the room was great. The big disappointment was the breakfast, I know its "Covid times" and its different but honestly the service was ridiculous! Despite booking a slot we had to wait 25 mins before getting a table, which I can understand (social distancing etc) but once we got a table we realised the mess that was breakfast and why the wait was so long. Once people left after breakfast the tables were left and someone would come round to clean them at their own leisure despite paying guests waiting for a table! Anyway, we got coffee but no milk or sugar, had to ask and by the time it arrived our coffee's were cold and on asking for replacement drinks as they were cold the staff huffed and puffed. Then our "hot" breakfast arrived, this time no salt or pepper, had to wait 10 mins for that! Then after finishing our breakfast one of our group asked for an orange juice for which he only had to wait 15 mins... Reception staff were fantastic and very polite, shame I cant say that for the restaurant staff. Management really need to look into this. Will not be returning.

Staff were polite, professional and helpful. The room was up to the usual Novotel standard. The problem was the breakfast offering. We booked Bed & Breakfast; the first two mornings (weekdays) the service and waiting times were just about acceptable but in reality were very slow and the breakfast choice and delivery really poor. On the second two days (Saturday and Sunday) we gave up after queuing for over 10 minutes with no movement in the queue and 8 or 9 parties ahead of us. I understand that there are difficulties in the current times but the hotel has had weeks to get this right since restrictions were lifted. Really must try harder. The other issue is the use of face coverings. All staff wore these so no issue there, but in spite of notices on the web site and in the hotel about wearing face coverings the majority of guests ignored this, and the request to use face coverings was not enforced by the hotel. Really disappointed.

Your staff didn’t follow hygiene procedures on first morning serving breakfast with hair not tied up . Breakfast menu very limited and on my third morning I was refused a second cup of coffee when I requested. Overall very disappointed as facility like pool and gym not available and this was not explained at time of booking . I can supply pictures of staff serving breakfast with hair hanging over food . Whilst I realise these hard times the standards demonstrated by some of your staff is not what I would expect from a Novotel. Again very disappointed. Regards Steven W.