Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 12,539 reviews

ALLSAFE approved hotel

Novotel Edinburgh Park
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Companies

  • AEGON UK 1.5 km / 0.93 mi
  • BANK OF SCOTLAND 1.0 km / 0.62 mi
  • BT 2.0 km / 1.24 mi
  • MILLER GROUP 2.0 km / 1.24 mi
  • ROYAL BANK OF SCOTLAND 3.0 km / 1.86 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 190 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Flipchart

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our restaurants and bars

GOURMET BAR

Non contractual photo

Available 24/7 for hotel residents

Menu (PDF)

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,539 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,138 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location

Customer review rating 4.5/5

Robert Business - 20/02/2021 Confirmed reviews ALL

We were very well looked after. The staff were all very friendly and helpful. Hotel was COVID secure, we felt safe.

well looked after

Customer review rating 4.5/5

K. Families - 18/02/2021 Confirmed reviews ALL

up in Edinburgh for funeral during lockdown. All things being as they are staff were very helpful.

Good stay

Customer review rating 4.5/5

Alasdair L. Business - 07/02/2021 Confirmed reviews ALL

As usual... no problems ( except lack of hot breakfast )

Dear John, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I am sorry for the breakfast issue but we are planning to bring back the hot food option in the next couple of weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian Uivarosan

Well located and helpful staff

Customer review rating 5.0/5

Rachel Business - 06/02/2021 Confirmed reviews ALL

Had to visit as my dog was attending the small animal hospital for an operation. Staff couldn't have been more helpful. They allowed me to stay in my room a little longer for a work meeting and supplied me with coffee as I waited on my dog to be discharged. I was allowed to take food to my room and staff were keen to help me wherever possible.

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park and it is always a pleasure to receive positive feedback especially during these difficult times. Thank you again for sharing your experience and we do hope your dog is recovering well and feeling better. Sincerely, Ciprian Uivarosan

Very rare business trip

Customer review rating 4.5/5

Nick Business - 25/01/2021 Confirmed reviews ALL

Despite the lockdown restrictions I felt safe and looked after at the Edinburgh Novotel. It is a very strange experience but actually felt reassuring. However, being charged £1.75 for a glass of tap water was a bit rich

Dear Nick, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I just checked you bar bill and I can see on it a bottle of sparkling water which costs £1.75 . Please let us know if indeed you had the tap water instead of the sparkling bottle and we will refund the amount as obviously we do not charge for the tap water. Thank you again for sharing your experience and we hope to see you again soon. Sincerely, Ciprian Uivarosan

Great stay

Customer review rating 5.0/5

Andrew L. Business - 24/01/2021 Confirmed reviews ALL

Under the circumstances it went very well. Oliver’s (very -olive and helpful French waiter) did his best to accommodate our event. Lens and Julie in marketing are most helpful in the organising of the planning of this program. Reception smiled the whole time as did the lady at breakfast. Thank you.

Dear Andrew, Thank you very much for taking the time to complete the survey regarding your recent stay with us. It is always a pleasure to receive positive feedback and I will share your comments with the entire team and of course with Olivier, Julie and Lena as I am sure that this feedback will serve as an encouragement especially during these difficult times. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ciprian Uivarosan

This hotel is a great place with friendly staff

Customer review rating 5.0/5

Michael W. Business - 05/01/2021 Confirmed reviews ALL

I have stayed a few times at this hotel and has been great on all occasions. I will use this hotel anytime I come to Edinburgh. Under current restrictions the staff were more than helpful to me.

Dear Michael, Thank you very much for taking the time to complete the survey regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during these times. We hope your next visit will be as pleasant as the previous one. Until then stay safe. Sincerely, Ciprian Uivarosan

Good stay

Customer review rating 4.5/5

Eleanor R. Couples - 29/12/2020 Confirmed reviews ALL

Stayed for two days before Christmas bed and breakfast and we really enjoyed our stay ,great location easy access into Edinburgh train tram buses 2minutes from the hotel ,will be back in 2021 .

Dear Eleanor, Thank you for taking the time to post your comments regarding your stay at Novotel Edinburgh Park. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially during these difficult times. We hope your next visit will be as pleasant as the previous one and until then stay safe and take care. Sincerely, Ciprian

Good visit

Customer review rating 4.0/5

Nch Solo - 29/12/2020 Confirmed reviews ALL

Good friendly staff despite the covid rules

Dear Norrie, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ciprian

Christmas Eve stay with family

Customer review rating 3.5/5

Mark L. Families - 27/12/2020 Confirmed reviews ALL

Overall good stay. Staff very nice and helpful. Cleaning could be doing with bit more attention

Dear Mark, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Housekeeping department and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ciprian

Great place to stay

Customer review rating 4.0/5

Colin N. Families - 25/12/2020 Confirmed reviews ALL

Stayed here for two nights to allow us to see family before lockdown occurred. Nice room well lit and comfortable. Bed was harder than own bed but was so comfortable. Shower room excellent and clean.

Dear Colin We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela
Customer review rating 2.0/5

Colin Business - 24/12/2020 Confirmed reviews ALL

Not good total lack off communication with staff and myself when theee was a problem with the room and i had to move toom myself

Dear Colin, Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park and I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ciprian

well located for acmes to airport and city

Customer review rating 4.5/5

Robin Business - 22/12/2020 Confirmed reviews ALL

upon arrival, the reception staff were friendly and efficient and made me feel welcome

Dear Robin W., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela

Great Stay and right location

Customer review rating 5.0/5

Alan B. Business - 21/12/2020 Confirmed reviews ALL

Very Clean Environment with Friendly Staff and Good Location

Dear Alan, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good location

Customer review rating 4.0/5

Mark C. Solo - 20/12/2020 Confirmed reviews ALL

Great location for visiting the city without having the hassle of finding parking. Tram is a 2 minute walk away from the hotel and is £3.80 for a return ticket.

Dear Mark, Thank you for taking the time to complete this survey, following your recent stay at Novotel Edinburgh Park. I am happy to hear that you enjoyed your stay with us despite a few issues with the temperature in the room and the breakfast service. Please rest assured I will share your feedback with our Housekeeping and Restaurant managers, as we strive to provide our guests with the best possible service and we are permanently looking for ways to improve. Thank you again, and we hope to see you soon. Happy New Year! Sincerely, Daniela and the team at Novotel Edinburgh Park

Well organised

Customer review rating 4.5/5

C W. Business - 18/12/2020 Confirmed reviews ALL

Stayed for work 3 nights, Hotel clean & well organised

Dear Christopher, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team at Novotel Edinburgh Park

Great staff, great stay

Customer review rating 5.0/5

Roy G. Solo - 17/12/2020 Confirmed reviews ALL

Reception very helpful and informative. Received very warm welcome and made aware of facilities on arrival

Dear Roy, Wow, thank you so much for taking the time to complete this survey, following your stay here at Novotel Edinburgh Park. I am particularly pleased about your comments as I happen to be the "wonderful lady" on duty from 2 until 10 pm. I am extremely happy to know that you received excellent service from the staff at this hotel, and that you would like to return. Hopefully you will, very soon! Could I ask you to take five minutes to post a review for us on TripAdvisor? That would mean a lot for me and for our hardworking team, especially in turbulent times like this. This is the link you should follow to post your review: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Other than that, thank you again for your compliments, and have a merry Christmas! Sincerely, Daniela Front Office Team Leader

Always been good stay

Customer review rating 5.0/5

Edith B. Couples - 16/12/2020 Confirmed reviews ALL

Enjoyable few days clean, comfortable, good breakfast, friendly staff, been a few times will be back within next couple of months

Dear Edith, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Great stay extra charge for parking though

Customer review rating 4.5/5

Robert A. Business - 16/12/2020 Confirmed reviews ALL

Great experience Shame about additional parking charge

Dear Robert, Thank you for taking the time to complete this survey following your recent stay at Novotel Edinburgh Park. We are delighted to hear that you enjoyed your time with us despite the uncertain times we are living in. We hope you return to us soon! Please allow me to assure you that the hotel does not make any profit from the car park charges to guests. This charge covers basic maintenance of the area and CCTV surveillance. Thank you again for your feedback and have a good weekend! Daniela and the team

Excellent staff

Customer review rating 4.5/5

Steve Business - 15/12/2020 Confirmed reviews ALL

Perfectly enjoyable stay, Given the circumstances and the reduced menu. However the Coffee leaves a lot to be desired.

Dear Steve N., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and Front Office Tean

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