Novotel Edinburgh Park

Novotel Edinburgh Park 4 stars

Customer review rating (ALL Rating) 4.4/5 1,696 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue, SAT NAV USE: EH11 4DG, Hermiston Gait Retail Park
EH12 9DJ EDINBURGH
United Kingdom

Telephone +44 131 619 2802

Fax +44 131 446 5610

Contact email

  • LOTHIAN BUSES:  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS:55.92657, -3.310871

Companies

  • AEGON UK 1.5 km / 0.93 mi
  • BANK OF SCOTLAND 1 km / 0.62 mi
  • BT 2 km / 1.24 mi
  • MILLER GROUP 2 km / 1.24 mi
  • ROYAL BANK OF SCOTLAND 3 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurant

In-house restaurant serving local and international cuisine

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

9 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,696 reviews

TripAdvisor Rating  4.0/5  3,339 reviews

Certificate of excellence 2022

Practical stay near tram to airport

Customer review rating 4.5/5

Michelle Solo - Confirmed reviews ALL

Friendly staff, nice rooms, comfy bed, good breakfast.

Dear Ida, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.5 Sincerely, Daniela Front Office Manager

Very comfortable

Customer review rating 5.0/5

Mark W. Business - Confirmed reviews ALL

Was a good location with helpful staff

Dear Mark, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good location, great facilities, amazing breakfast

Customer review rating 5.0/5

Donna F. Families - Confirmed reviews ALL

Family of 4 come for a night to relax, kids loved the pool, close walk to train and trams. Room and hotel was lovely and modern. Clean and well presented. Staff were welcoming and very professional. Breakfast was a big hit. My son loved the pancake maker. So much choice. Will be back

Dear Donna, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Our usual good stay.

Customer review rating 5.0/5

George J. Couples - Confirmed reviews ALL

A lovely welcome from the staff on the reception desk, with the added bonus of a room upgrade.

Dear George, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS If you could mention both Alex and Chelsea, I know they would be really happy to see their names there :) Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Location was difficult to find

Customer review rating 2.0/5

Hanifa Families - Confirmed reviews ALL

This was a 4 star hotel and I felt like I walked into a 3 star. Starting with the positive, the entrance of the building was clean, the staff were super friendly and the breakfast was the best part. However, the rooms are dated and need renovating. When I entered my beds were not clean, had hair on them. The room itself was dusty, the phone and hairdryer were sticky. The room itself was not clean to what a 4 star hotel should be like. There was a lot of settled dust. Coffee stains in the room and bathroom. It is very dated. I rang the office and they changed the sheets but nothing else was sorted although I mentioned (in noted when booking) both my husband and I suffer from eczema and asthma. We paid last minute £164 for one night in an executive Queen suite- for that price I should have had a top-notch experience. So sadly, unless this hotel is renovated, I won’t be returning again.

Dear Honufa, Thank you for taking the time to complete this survey. We are happy that you enjoyed the breakfast buffet and the friendliness of our staff. However, it is disappointing to hear that you felt your room was not up to standards. I will make sure to share this feedback with Housekeeping. Please allow me to assure you that we do follow an extremely thorough and strict cleaning schedule and we are sorry to hear that, on this occasion, this did not show. In light of the issues that you experienced, I would like to offer you a complimentary upgrade on a future visit. We do have a set of newly refurbished executive rooms with balconies and I am sure you would enjoy them. We are really hoping that you give us another chance to provide you with a better experience next time. Thank you again for taking the time to share these comments with us. Sincerely, Daniela Front Office Manager

Customer review rating 5.0/5

Alana H. Families - Confirmed reviews ALL

Have stayed a few times now and its always my first choice when im in Edinburgh. Lovely hotel and staff, comfortable rooms, really nice breakfast and meals and a lovely pool. Located close to tram and trains so very easy to get to the centre of Edinburgh

Dear Alana, Thank you, once again, for taking the time to post these lovely comments following your recent stay with us at Novotel Edinburgh Park. Your feedback means so much to us, as we know that you are a regular guest of this hotel and that you know us very well. Please know that we value your loyalty to our brand and to N.E.P, and we hope that you keep returning for many more years to come. We would like to ask you to leave a five-star review for us on our TripAdvisor page. The link you need to follow is: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html This would really help our hard-working team to reach more potential guests and promote our wonderful hotel and excellent services. Thank you again for your feedback. Sincerely, Gabor

Helpful lovely staff

Customer review rating 5.0/5

Kennedy L. Families - Confirmed reviews ALL

Lovely stay with my two children and partner. Breakfast was amazing, I haven’t seen so much choice previously in other hotels or restaurants.

Dear Dean, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

nice location

Customer review rating 4.5/5

Ian Business - Confirmed reviews ALL

Location great for my work, central for business, staff helpfull

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor

A descent stay overall, clean room and public areas but communications not that good.

Customer review rating 2.0/5

Chris Business - Confirmed reviews ALL

Overall a good stay however the bar closed at 10PM, which is far too early especially as there is nothing else around. I left my laptop charger and mouse in my room, so called the hotel. I was told that I would get a call back the next day to confirm if housekeeping had found it; however nobody called me back, so I had to purchase replacements. The communication issue aside, it was still very frustrating, as I never used my laptop outside of my room, so it must have been there.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Edinburgh Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that someone will call you back as soon as possible to discuss if we have found any lost property in your room after your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila

Still delivering all round good value

Customer review rating 4.5/5

Martin W. Business - Confirmed reviews ALL

Stay here a lot and service is consistently good polite and great value for money .

Dear Martin, Thank you, once again, for taking the time to post these lovely comments following your recent stay with us at Novotel Edinburgh Park. Your feedback means so much to us, as we know that you are a regular guest of this hotel and that you know us very well. Please know that we value your loyalty to our brand and to N.E.P, and we hope that you keep returning for many more years to come. We would like to ask you to leave a five-star review for us on our TripAdvisor page. The link you need to follow is: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html This would really help our hard-working team to reach more potential guests and promote our wonderful hotel and excellent services. Thank you again for your feedback. Best wishes, Gabor

Great stay staff superb

Customer review rating 5.0/5

Brian C. Families - Confirmed reviews ALL

From the time you check in till the time you check out all the staff are extremely friendly and nothing was ever a problem hotel was spotless throughout looking forward too my next visit

Dear Brian, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor

Good location, room was hot, air circulation system not working

Customer review rating 3.5/5

Olusegun N. Business - Confirmed reviews ALL

The staff are excellent, good food, Good location, room was hot, air circulation system not working

Dear Olusegun, Thank you for taking the time to complete this survey, following your stay with us at Novotel Edinburgh Park. We are happy to hear that, overall, you did enjoy your stay. However I am sorry to hear that we did not completely manage to provide you with excellent service this time. I am confident that, on your next visit, we will be able to get the top marks from you. Please rest assured that I have shared your feedback regarding the air-cooling system with our Management team. As always, we appreciate and value feedback from guests since it is the most important tool we have to work towards improvement. Thank you once again for your feedback, Sincerely, Gabor

Great location and stay for Edinburgh visit.

Customer review rating 4.5/5

Andrew C. Couples - Confirmed reviews ALL

Lovely room, good sleep, even although tram cars are going continuously if your room is on that side of the hotel. Great parking, and you can use the tram to get into centre of Edinburgh. Great breakfast on departure.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Chelsea. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the wifi I am really sorry to hear that you could not connect to and ejoy our network However we do not have any restriction on it so you can connect into with any device. Myself owning also an iphone and I have no trouble to login to the network. A website automatically pop up where you put any email and connect. This procedure have to be done every 24 hours. Please feel free to ask any staff member at the front desk if you have difficulties to connect into our network, we are always happy to help with anything. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor

Able to park car. Tram very convenient for getting in to city centre Only stayed the one night but staff were friendly

Customer review rating 4.5/5

Stanley M. Couples - Confirmed reviews ALL

Only stayed one night but room was comfortable, food was good and staff were friendly and helpful.

Dear Stanley, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor

Good stay

Customer review rating 5.0/5

Karen C. Families - Confirmed reviews ALL

Very friendly, the room was immaculate and very comfortable

Dear Karen, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Gabor

Good stay

Customer review rating 4.5/5

Gary E. Couples - Confirmed reviews ALL

Hotel was great, staff friendly, especially xander behind the reception desk he was a credit to your hotel

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Zander. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabor

Great Stay

Customer review rating 4.5/5

Marsha R. J. Business - Confirmed reviews ALL

Second time back and found everything great. Breakfast was lovely and bed really comfortable

Dear Marsha J., We would like to say a big THANK YOU for taking the time to complete this survey once again. We are extremely happy to hear that you enjoyed this stay and felt welcome and well looked after. This feels like a pat on the back, as we strive every day to ensure that our valued guests are happy with our services and facilities. We are proud to be the setting of special memories being created for the future. We would also like to take this opportunity to thank you for your loyalty to this hotel and to the Novotel brand. Please consider leaving a 5-star review for us on our TripAdvisor page. This would give us a hand at promoting our wonderful hotel. The link you need to follow is: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you once again and we hope to see you return many more times in the future, Sincerely, Alex and the team

Novotel Edinburgh

TripAdvisor rating 4.0/5

simonconnon TripAdvisor review

Hotel in good location. Staff on reception desk particularly Alex very helpful and pleasant to deal with. Gave good advice about local transport into Edinburgh. Breakfast staff also very pleasant. Would definitely recommend

Dear Simonconnon, We would like to say a big THANK YOU for taking the time to give us feed back about your stay. We are extremely happy to hear that you enjoyed staying with us and felt welcome and well looked after. This feels like a pat on the back, as we strive every day to ensure that our valued guests are happy with our services and facilities. I'm glad to hear this kind words and I want to thank you for this. Hope that on your next visit to Edinburgh you will choose to stay with us again. Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Alex and the team

Great hotel & great location for the Tram

TripAdvisor rating 5.0/5

Pauline B TripAdvisor review

Great hotel easy to get to just off the motorway. Right beside the tram station, we used the tram every day to get to the city centre, saved on parking costs & driving in the centre, family 3 day ticket was good value. We booked the hotel as it had a pool which we used every day, the kids loved it. Will defenately book this hotel again when next in Edinburgh.

Dear Pauline, thank you for taking the time to post this lovely review for us. We are over the moon with your feedback and happy to hear that you and your family will come back to this hotel. We hope that you come back very soon :) Thank you! Sincerely, Daniela Front Office Manager

Love this hotel

TripAdvisor rating 5.0/5

Louise M TripAdvisor review

I have been here with my family and on my own. It is a fabulous hotel. The team are amazing. They go out if their way to help. From the welcome team at reception to the cleaning staff who are unseen. All are exceptional in their service to others.

Dear Louise, thank you for taking the time to leave us feedback regarding your recent stay with us at Novotel Edinburgh Park. We are extremely happy to hear that you enjoyed your time with us, and that you felt our staff members were so welcoming and helpful. I will certainly share your feedback with the team, as I know they will be over the moon to read this. Thank you again and we hope to see you again very soon. Sincerely, Daniela Front Office Manager

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