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Novotel Edinburgh Park Hotel 4 stars

Customer review rating 4.3/5 13,240 reviews

ALLSAFE approved hotel

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Novotel Edinburgh Park
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+ 22 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Edinburgh International Airport is 4km away from the hotel

  • Leisure facilities including pool, gym and steam room

  • Private banqueting is available for up to 150 people

  • In-house restaurant serving local and international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Edinburgh Park

15 Lochside Avenue
SAT NAV USE: EH11 4DG
Hermiston Gait Retail Park
EH12 9DJ edinburgh
united kingdom

Tel: +441316192802

Fax: (+44)131/4465610

Check-in from 15h00

Check out up to 12h00

  • LOTHIAN BUSES :  24 EDINBURGH PARK

  • By plane

    EDINBURGH INTL At 4.5km / 2.8 miles

  • By train

    EDINBURGH PARK At 0.5km / 0.31 miles

GPS :55.92657, -3.310871

Companies

  • AEGON UK 1.5 km / 0.93 mi
  • BANK OF SCOTLAND 1.0 km / 0.62 mi
  • BT 2.0 km / 1.24 mi
  • MILLER GROUP 2.0 km / 1.24 mi
  • ROYAL BANK OF SCOTLAND 3.0 km / 1.86 mi

Hotel services

Restaurant

In-house restaurant serving local and international cuisine

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 170 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • 16 connecting rooms
    • 170 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Portuguese
    • Polish
    • Italian
    • French
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Car Park* chargeable Additional charge
    • On site
    • Parking opened 24/7
Well-being
  • Hotel Pool
    • Covered
  • Fitness centre
    • On site
Family
  • Services for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

8 

meeting rooms

From 1 to 190 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • TV with VCR

  • Meeting room

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews for
Novotel Edinburgh Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,240 reviews

TripAdvisor Rating 4.0/5

3,246 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fourth Visit but this time a let down

TripAdvisor rating 3.0/5

eurekahythe 18/10/2021 TripAdvisor review

the room had a defective electrical socket, the furniture was tired (sharp edge to settee), the service was variable from very good to poor. Food was of an acceptable standard but overpriced.. After three previous good visits I am unsure whether this was a one off.

Dear Eurekahyte, thank you for your review. We are disappointed to learn that we did not manage to impress you this time. We are always extremely grateful to our returning guests, and I would like to thank you for your loyalty throughout the years. Allow me to assure you that we are working very, very hard in order to provide our guests with service of the highest possible quality. I am sorry that, this time, we fell short of your expectations, however I am confident that your next visit will be much better. Sincerely Daniela Front Office Manager

Great hotel but bad pillows!

Customer review rating 4.5/5

V M. Families - 16/10/2021 Confirmed reviews ALL

Spotless clean room especially bathroom. Great swimming pool. Restaurant food very tasty and buffet breakfast great selection Staff all very friendly and polite.

Dear Veronica M., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could I ask you to share your comments regarding our cleanliness, and Olivier's customer service on our TripAdvisor page? This is very important to us. The link you need to follow is https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Excellent as always

Customer review rating 5.0/5

Michael M. Families - 16/10/2021 Confirmed reviews ALL

Another lovely stay at Novotel Edinburgh Park. Thanks to all the team who helped make it such a memorable stay.

Dear Mike, A big, big thank you on behalf of everyone in the team for taking the time to share your feedback with us. We are absolutely over the moon to hear that, once again, you enjoyed your visit. Please know that feedback like this feels like a pat on the back. We are an extremely hard-working bunch and there is nothing we care more about that our guest's satisfaction. Could I please ask you to post this review on our Tripadvisor page? This is particularly important to us, as it helps us reach more potential guests and grow our reputation in the city. The link you need to follow is: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html Please remember to contact me directly before your next booking so that I can ensure you get the best room available!! Sincerely, Daniela Front Office Manager

Lovely hotel

Customer review rating 5.0/5

Patricia F. Families - 15/10/2021 Confirmed reviews ALL

Lovely welcome. A bonus to have a swimming pool. Breakfast was very good. Staff were so lovely. A bit out of Edinburgh but tram two minutes from door and Krispy Kreme right on doorstep what more could you want.

Dear Patricia, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Nice hotel

Customer review rating 3.5/5

Anonymous Families - 15/10/2021 Confirmed reviews ALL

Modern hotel with friendly staff. Nice comfortable rooms with great shower. However, our room was too hot, as reception told us the next morning the air con must have been switched off as previous resident didn’t want it on. After asking 3 times this was reactivated. Although better in the second night temperature wise, both nights had some disruption with the trains and teams as our room was the last room beside the tracks definitely ask for a quieter room next time!

Dear Tracy, Thank you for taking the time to complete this survey, following your stay with us at Novotel Edinburgh Park. We are happy to hear that, overall, you did enjoy your stay. I am sorry to hear that we did not completely manage to provide you with excellent service this time. I am confident that, on your next visit, we will be able to get the top marks from you. Please rest assured that I have shared your feedback regarding the air handling system with our Management team. As always, we appreciate and value feedback from guests since it is the most important tool we have to work towards improvement. Please contact me privately on h6… before your next visit, so that I upgrade your room to one of our Executive suites :) Thank you again for your feedback, Daniela Front Office Manager

Good location. Clean. Family friendly

Customer review rating 4.5/5

Anonymous Families - 14/10/2021 Confirmed reviews ALL

Family friendly. Use of microwave is appreciated Nice staff Good reception team on check in

Dear Mohammed, We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments and suggestions. I have shared them with our Executive Management team. Please know that we are actively listening to our guests as it is extremely important to us to work towards guest satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Good stay

Customer review rating 3.5/5

Anthony U. Friends - 14/10/2021 Confirmed reviews ALL

Rooms very nice arrived on a Sunday no restaurant open had the to eat in the bar

Dear Anthony u., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. Please allow me to assure you that the food menu we offer is exactly the same, both in the bar and the restaurant. I will share your feedback with our Restaurant Manager as it is important to us to actively listen to our guest's needs in order to work towards improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Went down hill since last in

Customer review rating 2.0/5

Gary W. Families - 13/10/2021 Confirmed reviews ALL

Been here many times but this hotel has went down hill since last came here unfortunately won't be rushing back.

Dear Gary, Thank you for taking the time to leave us feedback about your stay with us at Novotel Edinburgh Park. I am disappointed to know that there were many things that went wrong during your stay. Please know that this is very frustrating to us, since at Novotel we always aim for perfection and we strive to offer our guests unique experiences that they can remember for years to come. This was obviously not the case and I would like to offer you my sincere apologies. I will share your comments with everyone in the team, as I believe it is of vital importance to hear our guest’s suggestions and comments and to work towards improvement using the feedback that we receive. Please do not hesitate in contacting me directly on h6… to discuss this matter further. I would appreciate having more details about your stay so that I can address these issues properly with the team. Thank you again for your feedback and I wish that, despite this recent experience, you give us another chance in the future, and that we can reinstate your faith in the brand. Sincerely, Daniela and the team at Novotel Edinburgh Park

Hotel was great but dinner service let it down

Customer review rating 3.0/5

Jo P. Business - 13/10/2021 Confirmed reviews ALL

I arrived at the hotel quite late after a long day at work. The receptionist was great and upgraded my room as a member which I was happy about after a long day on the road. I quickly put my bags in the room as wanted to get to dinner and eat as I had an early start the next day. No one said the restaurant was closed but the bar was open for food. It was still really busy at 8pm when I came down. I stood at the bar for over 10minutes before anyone could give me a menu. I asked if they were still serving food and they said yes, they will come to my table to take my order. I waited for 25 mins before I finally went back to the bar to order where I had to wait another 10mins to be seen. The food was nice but overpriced for a chicken caesar salad! I know the staff were under pressure that evening but it needed more staff on site. I finally ate over an hour later having arrived at the bar.

Dear Jo, Thank you for taking the time to leave your feedback for us. I am sorry that, on this occasion, we did not manage to deliver the level of quality that we hope to deliver to all our valued guests. I have shared your feedback with our Restaurant Manager, as I agree with you that this is not acceptable and it will need to be raised with the team. We are always actively listening to our guests to determine ways to work towards improvement and it is important that we do this in order to offer the best experience possible. Please do not hesitate to contact me directly on h6… before your next stay (I sincerely hope that you do choose to stay with us again!) so that I can prepare something special for you. Thank you for your feedback again. We hope to see you soon. Sincerely, Daniela Front Office Manager

Lovely hotel

Customer review rating 4.0/5

Alistair S. Couples - 13/10/2021 Confirmed reviews ALL

Having stayed there on numerous occasions it has always been of the highest quality.

Dear Alistair S., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. We would like to thank you for your loyalty to the Accor Live Limitless program and to this hotel. For us, it is always a pleasure to know that our guests keep returning. Please let me assure you that I will share your comments and suggestions with everyone in the team. We are always actively listening to what our guests need as guest satisfaction is our top priority. I am sorry that, on this occasion, we were not able to provide you with the best experience. I am confident that, on your next visit, we will manage to get your top marks. Please contact me directly on h6… before your next visit so that I can prepare something special for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Very good value.

Customer review rating 4.5/5

Paul Families - 13/10/2021 Confirmed reviews ALL

One night stay with 2 adults and 2 young kids.

Dear Paul W., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela and the team

Very basic

Customer review rating 2.0/5

Nicola F. Families - 13/10/2021 Confirmed reviews ALL

Hotel was basic, more suited for an airport or business stop over. Short staffed. Terrible food menu. Pool area and changing rooms very dirty. Hotel room was fine, clean. Towels were old. Wouldn't return

Dear Nicola, Thank you for taking the time to leave your feedback, following your recent experience with us at Novotel Edinburgh Park. We are surprised and disappointed to read your review, please allow me to apologise to you for letting you down. This hotel is one of the first choices for families and couples to enjoy a city break in Edinburgh. I will share your comments with our Housekeeping, Reception and Executive Management team. We are actively listening to our guests and making sure that we use feedback to improve the quality of our services and facilities. We hope that you choose to stay with us in the future again, as I am confident that, on your next stay, we will be able to impress you. Please do not hesitate to contact me directly on h6… if there is anything I can do for you. Sincerely, Daniela Front Office Manager
Customer review rating 4.5/5

Jodi Couples - 13/10/2021 Confirmed reviews ALL

The hotel and room were clean, the room was quiet with little noise intrusion, the bed was comfortable, and staff was friendly, helpful and accommodating. Am outlet nearer the bed would have been ideal but the staff brought a power extender.

Dear Jodi L., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Felt unwelcome

Customer review rating 0.5/5

Lynette N. Families - 13/10/2021 Confirmed reviews ALL

On check in took almost 30min as my booking details did not seem to match what was on the hotel booking system. I booked breakfast for 2 nights for 2 adults at 1st I was told I had no breakfast booked until I produced my confirmation email. Going for breakfast we were also treated as people trying to get what they did not pay for as we were told only one adult breakfast was booked for and to go sort ourselves out at the reception as we were holding breakfast line, the following day my husband decided not to go for breakfast to save us being embarrassed again. We booked the pool and we were not told we were going to need to request for a code at reception only found a locked door with no one to ask for help. What was meant to be a lovely family short break was just an embarrassing and disappointing stay at a hotel we paid for but made to feel as if we were staying there for free

Dear Lynette Thank you for taking the time to leave us feedback about your stay with us at Novotel Edinburgh Park. I am disappointed to know that there were many things that went wrong during your stay. Please know that this is very frustrating to us, since at Novotel we always aim for perfection and we strive to offer our guests unique experiences that they can remember for years to come. This was obviously not the case and I would like to offer you my sincere apologies. We would never, ever want any of our guests to feel unwelcome here as we strive every day to make our guests happy. I will share your comments with everyone in the team, as I believe it is of vital importance to hear our guest’s suggestions and comments and to work towards improvement using the feedback that we receive. Please do not hesitate in contacting me directly on h6… to discuss this matter further. I would appreciate having more details about your stay so that I can address these issues properly with the team. Thank you again for your feedback and I wish that, despite this recent experience, you give us another chance in the future, and that we can reinstate your faith in the brand. Sincerely, Daniela Front Office Manager

Good hotel

Customer review rating 3.5/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Good hotel, lovely staff. Good breakfast

Dear Jennifer U., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. I am sorry to hear that there were a few issues during your stay that prevented you from fully enjoying your time with us. I will share your comments with all departments. Please know that we are actively listening to our guest's feedback as it is extremely important to us to offer the best experience possible. Thank you again for sharing your experience. Sincerely, Daniela Front Office Manager

Great option for outside city centre

Customer review rating 4.5/5

John R. Couples - 12/10/2021 Confirmed reviews ALL

Superb staff start to finish. Friendly and efficient.Room extremely clean. Lovely to have Silver reward status recognised without having to ask. Only slight criticism is room temperature too warm for us- fine when window open but with attendant road noise

Dear John, Thank you for taking the time to leave us feedback about your recent stay with us. We are always so grateful when our guests take the time to complete this survey, and in this case, with you being a regular guest and a member of our Loyalty Programme, we feel that your comments undoubtedly hold a special value. I am delighted to know that you always enjoy time spent with us, and that we are your preferred choice over other options in Edinburgh. Please know that we have a fantastic team who are passionate about hospitality and our main aim is to provide you with a stay worth remembering for years to come. Please, consider leaving a wee five-star review for us on TripAdvisor. That would really help the whole team to spread the word about this wonderful hotel! This is the link that you will need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish you a great end of the week, and we hope to see you again soon. Sincerely Daniela and the team

Amazing stay

Customer review rating 4.5/5

Katie Families - 12/10/2021 Confirmed reviews ALL

Good communication with staff. Had went swimming good experience

Dear Katie B., We very much appreciate your comments regarding your stay at the Novotel Edinburgh Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Front Office Manager

Great location

Customer review rating 4.0/5

Catriona R. Couples - 11/10/2021 Confirmed reviews ALL

Great location for central Edinburgh as tram stop is 5 minutes away. Hotel was very clean , plenty of sanitiser stations throughout the hotel. Our room was spacious and very clean , unfortunately the heat unit was very noisy through the night and we had to switch it off, liking a cooler room it then got too hot and being at the back of the hotel right on the tram/railway lines we couldn't open the window for the noise. We paid for breakfast and there was a great choice of both hot & cold food, nice & hot and replenished regularly

Dear Catriona, Thank you for taking the time to complete this survey regarding your recent experience with us. We are delighted to hear that you enjoyed your time at Novotel Edinburgh Park, and that you would recommend others to stay with this brand and at this particular hotel. Thank you for your comments regarding the heating system in the rooms, please allow me to assure you that I will share them with our Maintenance manager. Feedback from our valued guests is incredibly important to us and we are constantly considering ways to improve the quality of our services. We hope to welcome you again soon for an even better stay. Kind regards, Daniela Front Office Manager

Fantastic stay

Customer review rating 5.0/5

Jeanette R. Solo - 11/10/2021 Confirmed reviews ALL

Fantastic stay, staff just wonderful from check in Restaurant staff and bar staff, and I hope to be back soon. Thank you from the bottom of my heart.

Dear Jeannette, Thank you so much, on behalf of the whole team at Novotel Edinburgh Park, for taking the time to complete this survey. Feedback from our valued guests is incredibly important to all of us, as we use it as our main tool to keep improving and offering excellent, memorable and special moments to you. I am delighted to hear that your stay was so great that you gave us your top marks! Please know that we have a wonderful, hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. They will be so happy to read your comments about our high standards of cleanliness, the quality of our food and our leisure facilities. Could I please ask you to copy this review onto our TripAdvisor page as well? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. TripAdvisor helps us to gain visibility in the market and to spread the word about our lovely hotel. This is the link that you need to follow: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Other than that, we all wish that you return to us soon, and that we can keep providing you with great stay in the future. Sincerely, Daniela and the team

Good stay

Customer review rating 3.5/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

We have stayed many times - staff are always lovely. However, this time the lady who I spoke to at checkout was rude.

Dear Katrina, Thank you for taking the time to leave us feedback about your most recent visit to Novotel Edinburgh Park. I am happy to hear that you keep returning to us, for us, that is the best compliment we can receive! However, I would like to apologise to you regarding your experience on check-out. I would like to know more about the issue that you had so that I can make sure I share this with the team and prevent this from happening again. Please contact me directly on h6… if you can. Thank you, Sincerely Daniela Front Office Manager

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