Hotel - Ibis Natal
Ibis Hotel Hotel Ibis Hotel Hotel

Ibis Natal Hotel

4.0/5 62 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

7 BE CMB1 km / 0 mi CIEE1 km / 1 mi CREA RN0 km / 0 mi FIERN0 km / 0 mi IGREJA UNIVERSAL1 km / 0 mi MIN PUB TRABALHO1 km / 0 mi SEBRAE0 km / 0 mi UNIV POTIGUAR1 km / 0 mi
CEASA1 km / 0 mi COMPLEXO JUDICIARIO0 km / 0 mi DEFENSORIA PUBLICA1 km / 0 mi HOSPITAL UNIMED1 km / 0 mi LIGA2 km / 1 mi PREVIDENCIA SOCIAL0 km / 0 mi SESI2 km / 1 mi

Congress centre

CENTRO CONVENCOES8 km / 5 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GENIPABU 23 m2 3 m 24 10 8 10 0
TIBAU DO SUL 36 m2 3 m 30 16 8 16 0
PIPA 72 m2 3 m 70 30 20 32 0
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 144 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 18 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 1,278 reviews

Our guest reviews for
Ibis Natal

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 62 reviews
V.-solar Business - 27/11/2019 Confirmed reviews ALL
« Long stay in Natal »

In general the experience was fair. Positive aspects are the nice service of the staff. Negative aspects: the quality of cleaning the spaces, smell, shared spaces can be largely improved. Tables in the restaurant are sticky and the room is not always thoroughly cleaned. The food availability is too industrial and too sweat ! Diabetes is a common desease that requires healthy non sweat meals. Your menu in all meals is not friendly to people with restrictions. A gymnase could provide a better service.

Edson J. F. Families - 25/11/2019 Confirmed reviews ALL
« Overall was good »

Overall was good, but few things that could be improved or better: checkin takes long time to be completed. I arrived there and there was a huge line. Took some good time for me to checkin. The other thing is in the bathroom, the support that we use to put shampoo, soap, in the shower box is very small.

Renata F. Friends - 11/11/2019 Confirmed reviews ALL
« Good »

Good front desk receptionist , very helpful

Giovani Couples - 05/11/2019 Confirmed reviews ALL
« Show »

Gratificante

Anonymous Couples - 04/11/2019 Confirmed reviews ALL
« Satisfied »

Hotel meet my expectations. Breakfast regular.

Felipe M. Families - 31/10/2019 Confirmed reviews ALL

Shower door was broken and although I requested it to be fixed, avoiding the bathroom to be wet, nothing was done till my departure date.

Anonymous Business - 10/10/2019 Confirmed reviews ALL
« Média »

Normal

Jairo D. Solo - 30/09/2019 Confirmed reviews ALL
« Veras et Veritas »

I am very satisfied with space and people but breakfast end service bar has not a good grade

David Couples - 24/09/2019 Confirmed reviews ALL
« Otimo »

Excelente hotel executivo!

Our hotel has responded to the review
Our hotel has responded to the review

Prezados David e Simone, Agradecemos os comentários no seguimento de vossa estada no ibis Natal. Foi com prazer que recebemos as felicitações e partilharemos os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Asseguramos que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Na expectativa de acolhê-los brevemente, queira aceitar os nossos melhores cumprimentos. Cordialmente, William Murakoshi Gerente Geral Hotel ibis Natal

Gilberto H. Business - 05/09/2019 Confirmed reviews ALL
« Show »

Excelente

Nicole Business - 30/06/2019 Confirmed reviews ALL
« Conference »

I spend a week in Ibis to present a work in a conference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Natalia Business - 18/06/2019 Confirmed reviews ALL
« The price is in line with what you get »

Very good room. Only stayed over one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia Busnardo Dos R., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Family - 27/05/2019 TripAdvisor review
« Nice staying »

New hotel, very nice environment, good breakfast, The staff was nice , very helpful, and you can have nice food at night at the restaurant . A friend of mine came to visit me and was surprised with the style !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate your comments following your stay at ibis Natal. Thanks for sharing with us and with the other travelers. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. In the hope of welcoming you again, please accept our compliments. Regards, General Management ibis Natal

Josepaiva Business - 25/03/2019 TripAdvisor review
« VISITA NATAL »

My experience The restaurant service is the worst I have ever seen in my travels. I have a Gold Accor card and I use it in Brazil today, but I intend to use it briefly in Europe. Sorry for commenting negatively on a hotel service. But I understand it is necessary to improve the services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for the comments, which will help us improve our services. Rest assured that we are undergoing a redesign of our restaurant. We are working with a la carte dishes, signed by our chef, and improvements are coming soon. We apologize for any inconvenience and we are happy to assist you at an upcoming opportunity. Ibis hotels always want to provide the best quality service in their stay; consequently, your opinion is fundamental to us. Once again, we appreciate your feedback and hope to regain your confidence in your next stay. Regards, General Management

Kennedy M. Business - 20/03/2019 Confirmed reviews ALL
« Superou as expectativas »

Cliente frequente

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Kennedy, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Djacir Business - 18/03/2019 Confirmed reviews ALL
« Padrao ibis »

Normal, padrao Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Eileen Q. Families - 03/03/2019 Confirmed reviews ALL
« Excellent »

Excellent. From the moment I arrived the receptionist who spoke English was helpful and polite. On day 2 I had an accident and needed medical attention. Again this girl (I can’t remember her name) could not have done anymore to help me. Please pass on my compliments and thanks to her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen Q., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Marco H. Families - 10/02/2019 Confirmed reviews ALL

Greating!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Michel C. Business - 30/01/2019 Confirmed reviews ALL
« Customer Service »

I am a regular business traveler so I am quite used to stay at the Ibis around Brazil and some other countries, actually I have been in Arena das Dunas not less than 5 times in 2018. Unfortunately I have to say Ibis "Arena das Duna"s is the worst experience I have had in Ibis. Specially due to the restaurant. -Just simple dinner will takes at least 50 minutes.("We have just one cook, sorry") -Pretty common to forget to send you the electronic invoice after your stay. But when they finally send (after a couple of emails requesting it), it could be wrong. Happened two times! Natal city is famous among some Brazilians big cities to have a bad Customer Service, I am quite used to that, I had lived there for two years, but local culture surely is not an excuse for such fairly lack of attention to the customer. Ibis Arena das Dunas have just started the operations and already has a huge space to improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel C., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho General Manager

Martin S. Couples - 21/01/2019 Confirmed reviews ALL

OK. But a little "amateur" feeling by check in. Probably a new employee. But: I had made reservation for a room with 2 single beds, and I got a double bed room. As my reservation was "months" in advance, this wasn't what I expected. Very surprising good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin S., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

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