Sofitel La Reserva Cardales

Sofitel La Reserva Cardales 5 stars

Customer review rating (ALL Rating) 4.3/5 503 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 1 child under 12 free, sharing existing beds and cot free of charge.

  • Resort in Campana, Buenos Aires with pool, Spa

  • Convention center for up to 2,600 people

  • Hotel with parking

  • Enjoy the restaurants, overlooking the lake

Hotel location

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires
2804 CAMPANA
Argentina

Telephone +54 3489 43-5555

Fax +54 4354444

Contact email

  • By plane

    EZEIZA At 85.7km / 53.25 miles

GPS:-34.273545, -58.898638

Companies

  • AXXION ENERGY 10 km / 6 mi
  • BANCO GALICIA 55 km / 34.18 mi
  • BIOGENESIS BAGO 20 km / 12.43 mi
  • DIRECT TV 40 km / 24.85 mi
  • FERRERO ARGENTINA 20 km / 12.43 mi
  • FORD 20 km / 12.43 mi
  • HONDA 10 km / 6.21 mi
  • KRAFT FOODS 20 km / 12.43 mi
  • PROCTER & GAMBLE 20 km / 12.43 mi
  • ROCHE 20 km / 12.43 mi
  • SIDERCA TENARIS 10 km / 6.21 mi
  • TELECOM 55 km / 34.18 mi
  • TOYOTA 10 km / 6.21 mi
  • UNILEVER 20 km / 12.43 mi
  • VOLKSWAGEN 30 km / 18.64 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

In a unique natural setting, the hotel boasts a magnificent range of function rooms and meeting rooms equipped with all the very latest technology. Our Inspired Meetings team can be relied on to exceed your expectations; from weddings to conferences, the tiniest details will reflect luxury and sophistication.

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Sofitel La Reserva Cardales

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  503 reviews

TripAdvisor Rating  4.5/5  1,690 reviews

really good premises, the service was impeccable, great staff

Customer review rating 5.0/5

Matias F. Couples - Confirmed reviews ALL

Loved it from beginning to end. A true spa day and the Tea time was delicious

Dear Matias F., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Poor experience for a 5 star resort.

Customer review rating 3.0/5

Victor R. Couples - Confirmed reviews ALL

Poor manners from the staff, including bus boys, front desk, restaurant staff. Told the front desk we needed a late checkout, door knocks 3 times after letting them know we were sleeping in, and with the dnd sign on the door. The last time someone OPENED THE DOOR WITHOUT ANNOUNCING THEMSELVES. TERRIBLE EXPERIENCE.

Dear Victor R., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Good stay

Customer review rating 3.5/5

Lucia Families - Confirmed reviews ALL

Great facilities. Pool, lake, bowling, restaurants, tennis. Poor wifi - did not work in room (building 7) or at pool. Bed extremely soft and pillows were not up to 5star standards. But — overall good experience.

Dear Maria Lucia V., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Bad

TripAdvisor rating 2.0/5

Antonella16789 TripAdvisor review

The location is increíble to get away from the city and relax. But unfortunately my experience was bad, the food and the attention was poor, From 12 to 6pm I have to had the need to ask PLEASE and repeatedly call to reception to clean my room or at least to bring me towels in order to allow my family and me to take a shower and do the scheduled activities, they just came at 6 pm. And too many other experiences, 2 hours waiting for some french fries, hairs in the food, etc. I understand maybe the hotel was full but my experience was bad, they should need to be prepared and have the resources to cover it as well. It’s a pity, really, the hotel is nice but the people who work there are nor friendly at all with the guests.

Nice hotel but unfortunately not what we expected

Customer review rating 3.0/5

Agostina Families - Confirmed reviews ALL

The hotel is nice in general and the bedroom was comfortable however we expected a more luxury hotel, better services and quality for the price we paid. The facilities are ok but most of them need maintenance. The restaurant offers a quite limited menu (compared with the one available for room service) with considerable prices. Nice swimming pool with a view and great kids’ club.

Dear Agostina B., Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Agradable

Customer review rating 4.0/5

D. Families - Confirmed reviews ALL

Agradable

Dear Patricia D., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Great place

Customer review rating 3.5/5

Mariana A. Families - Confirmed reviews ALL

Great experience! There is little food offer available, many things wasnt working in the room so we have to ask many times for assistance, great job from the kids club staff

Dear Mariana A., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Good Quality and Services

Customer review rating 4.5/5

Pablo D. B. Couples - Confirmed reviews ALL

I still dont understand the difference between the price that you publish on the web and the one that the staff sent by email and charged, the only difference should be VAT tax. But this was the second time we stay in this hotel and we are extremely satisfied

Attention took a bit too long but otherwise, amazing

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Everything was great, attention at breakfast and the restaurant took a big too long and wasn’t very organized, but otherwise the place is beautiful and everything went great

Dear Melanie Z., We very much appreciate your comments regarding your stay at the Sofitel La Reserva Cardales. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julieta Di Battista

Extremely overpriced. Location needs refurbishing and staff needs urgent customer service training.

Customer review rating 2.0/5

Carlos M. R. Couples - Confirmed reviews ALL

We spent last weekend. When we made the reservation we requested a Luxury Suite with a King bed. We got a room with three single beds. It was an issue to change it. The staff was in general very unresponsive. The Concierge was rude. Most managers were playing with their mobile instad of controlling their dependents. Also the hotel needs refurbishing. From the TVs to the linens. As I said overpriced, old and very bad customer service.

Dear Carlos Boyesen McReddie, Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Beautiful Hotel

TripAdvisor rating 5.0/5

anic0lini Couples - TripAdvisor review

I've been in this hotel several times for business and now with my wife to spend some free time. This time I've found the service level of the Hotel in line with the expectations, brand, and Hotel infrastructure that is fabulous; this is exceptional. I've made this comment because in my previous stay in this hotel the service level was not exceptional as it always found it. But it seems was just an exception...Very good experience.

Dear anic0lini Thank you for taking the time to tell us about your experience at the Sofitel La Reserva Cardales. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

Excellent hotel and service

TripAdvisor rating 5.0/5

Chris H Families - TripAdvisor review

The hotel exceeded our expectations. The whole staff was friendly and did everything to help our stay become a delightful experience. We have two small children and if there was a specific food not on the menu they made sure to make it for us and when my 2 year-old daughter was home sick the reception lady made a care package for her that brightened up her day!

Perfect mix

TripAdvisor rating 5.0/5

Gizzella C Couples - TripAdvisor review

It's 45' drive from the capital city. Suitable for almost all. Families (there are many), friends, couples and coorporate. It's so big and peaceful that you hardly notice the kids playing around. (Good thing, they are not allowed in the spa area after 7pm. Spa closes at 9pm)

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