Novotel RJ Santos Dumont Hotel 4 stars

Customer review rating 4.3/5 7,985 reviews

Novotel RJ Santos Dumont
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Hotel extras

  • Modern facilities with access for guests with reduced mobility

  • Well-trained team and excellent service

  • Just a ten-minute walk from Santos Dumont Airport

  • Close to museums, theaters, historic building sand, the metro

  • Comfort and design, in addition to meeting rooms for business events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300
Centro
20020 080
rio de janeiro
brazil

Tel: +552135068500

Fax: (+55)21/35068502

Check-in from 12h00

Check out up to 12h00

  • COSME VELHO :  121 Av Franklin R

  • Metro Novo Rio :  1 e 2 Cinelandia

  • By plane

    SANTOS DUMONT At 0.5km / 0.31 miles

  • By plane

    TOM JOBIM At 20km / 12.43 miles

  • By train

    CINELANDIA At 0.9km / 0.56 miles

GPS :-22.908075, -43.169857

Companies

  • ACERGY 1.6 km / 0.99 mi
  • BNDES 2.6 km / 1.62 mi
  • BRADESCO 1.8 km / 1.12 mi
  • CHEVRON 2.4 km / 1.49 mi
  • CONSULADO DA FRANCA 1.3 km / 0.81 mi
  • ELETROBRAS 2.0 km / 1.24 mi
  • HALLIBURTON 1.3 km / 0.81 mi
  • OAB 0.1 km / 0.06 mi
  • PETROBRAS 2.0 km / 1.24 mi
  • QUEIROZ GALVAO 1.5 km / 0.93 mi
  • SAIPEM 2.0 km / 1.24 mi
  • SBM 2.5 km / 1.55 mi
  • SOUZA CRUZ 1.7 km / 1.06 mi
  • TRANSPETRO 1.6 km / 0.99 mi
  • VALE 1.0 km / 0.62 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
Room

Our restaurants and bars

365

Type of cuisine: Regional

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Non contractual photo

You can enjoy your time in our lobby bar with the best in Brazilian food and varied drinks list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,985 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,516 reviews

Awesome stay

Customer review rating 4.3/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Great customer service and friendly staff.

Dear Tulio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Excellent Stay

Customer review rating 4.3/5

Mark Y. Business - 14/03/2020 Confirmed reviews ALL

I always had an excellent stay at the hotel. People are very friendly. Room is very clean.

Dear Mark, We received your message and thank you for sharing your experience with us. The greatest pleasure of our entire team is to help and provide you with a unique and comfortable experience. We look forward to seeing you again on our premises. Thank you very much and see you soon! Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Good and Friendly Stay

Customer review rating 4.3/5

Victor Families - 08/03/2020 Confirmed reviews ALL

It was only one night Well located and with good food

Dear Igor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont
Customer review rating 4.3/5

Michael R. Business - 06/03/2020 Confirmed reviews ALL

Room was fine as was check in . Restaurant service very slow . Internet also very slow . Not acceptable for a business hotel in the business district.

Dear Michael, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

A good stay

Customer review rating 4.3/5

Anonymous Solo - 03/03/2020 Confirmed reviews ALL

Had a great experience, at start I didn't like the "invalid Room" and when I've ask for another room, I was told to go check if Ibis had a room. When check out there was Pringles and water put on my account, and I didn't take Pringles and water.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Any type of inconvenience during your stay, we will devote more attention to details like this. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Couple stay during carnival

Customer review rating 4.3/5

Sam Couples - 01/03/2020 Confirmed reviews ALL

Great stay during carnival. Convenient location just off the main road for taxis and short walk to airport. Hotel stored in luggage when we went to Paraty for two nights before checking in. Good breakfast, though get there early!

Dear Sam,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Really close to airport

Customer review rating 4.3/5

Dr Solo - 29/02/2020 Confirmed reviews ALL

Helpful staff, well maintained, not a good location if you are booking tours, they won’t pick you up at this hotel, you have to take a taxi or use Uber if you have the app.

Dear Denis, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Good stay

Customer review rating 4.3/5

Marcio F. Business - 26/02/2020 Confirmed reviews ALL

The hotel is located nearby the airport. This particular location makes it easy to get around by taxi, uber or tram. The hotel team was very helpful during the check-in. The furniture inside the room looks a bit older than other Novotel hotels, however that does not decrease the experience you will have.

Dear Marcio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Good Stay

Customer review rating 4.3/5

Pedro H. C. D. A. Business - 03/02/2020 Confirmed reviews ALL

Good reception and stay in my two weeks of experience, with a very good food in my days of dinner in the hotel.

Dear Pedro, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Well stay

Customer review rating 4.3/5

Va… Solo - 03/02/2020 Confirmed reviews ALL

Your employees are very friendlies

Dear Valeria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

well located

Customer review rating 4.3/5

Paul W. Couples - 29/01/2020 Confirmed reviews ALL

we checked in on Sunday for a Monday flight. Surroundings very calm and no restaurants - had to go to the airport at 3 pm to eat something - surroundings on Sunday a bit unpleasant feeling unsecure.

Dear Paul, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont
Customer review rating 4.3/5

Jean Business - 21/01/2020 Confirmed reviews ALL

First, the hotel needs to have a periodic maintenance, because they gave me the room 366 which has problem with switch light and the air conditioner doesn't work. I asked the recepcionist Sergio to send someone, but noone appeared. I had to call again to send someone. They fixed the interruptor, but not the air. The second day i claimed again about the a/c, so they sent Isaias(good guy), who helped me out and asked to change my room. I got difficulties with the recepcionist Sergio, i asked him to verify why the breakfast is not included in the reservation since i had included it due the reservation, so he sent me to check with the agency, because that's what he received in the booking, when the deal is with my company, Oracle. (Anyway, i had to made my calls). As an example, I got the same issue once in the Ibis Posto 5 and the recepcionist resolve it even without i new about it, and later had told me that there was a mistake in the system reservation and we correct it, because our deal with Oracle is breakfast included.

Dear Jean I., Thank you for your message. Thank you for telling us your opinion and leaving your comments and suggestions for the continuous improvement of our services. All your notes were taken into consideration and directed to the responsible sectors, we will work to be able to meet your needs in the next opportunity. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Honesto

Customer review rating 4.3/5

Guilherme K. Business - 17/01/2020 Confirmed reviews ALL

Atendeu a expectativa.

Prezado Guilherme, Agradecemos sua mensagem referente a hospedagem. Obrigada por nos contar sua opinião e deixar suas observações sobre sua estada em nosso hotel. Atenciosamente, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

It was alright, but my expectations were higher unfortunately.

Customer review rating 4.3/5

Unsatisfied C. Business - 17/01/2020 Confirmed reviews ALL

It was alright. But unfortunately I did not have a good experience in the breakfast and the sofa in my room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

It was quiet and comfortable

Customer review rating 4.3/5

Marcelo D. Business - 17/01/2020 Confirmed reviews ALL

Very expensive mini-bar items. A water that regurlarly costs R$2 they were selling for R$7. The restaurant quite expensive as well.

Dear Marcelo, Thanks for the review of our hotel! Thank you for telling us about your accommodation, thanks for the notes and suggestions. Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

NOVOTEL - Rio de Janeiro - Santos Dumont Airport

Customer review rating 4.3/5

Andre S. Business - 13/01/2020 Confirmed reviews ALL

Nice and affordable hotel to stay close to Rio de Janeiro Santos Dumont Airport, a few minutes away from Rio CBD, with easy acess to some historical actrations.

Dear Andre, Thank you for telling us your experience. We are delighted to hear that our facilities and location serve you. We wait for you more often in our hotel. Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Excellent Stay at Novotel Santos Dumont

Customer review rating 4.3/5

Mark Y. Business - 12/01/2020 Confirmed reviews ALL

I had an excellent stay for the first time. Hotel staff are very friendly especially Sergio and Julie. The room was very clean and comfortable. The food was excellent. The only thing that makes me so sad and disappointed is that the hotel told me that I will not earned points even number of nights in my le club account. I am so sad and maybe i will not stay at the hotel anymore.

Dear Mr. Mark, Thank you for taking the time to share your feedback. Me and the whole team are very happy to hear that your experience with us was a success. Regarding scoring, this procedure regarding loyalty is done in all Accor hotels. Feel free to make your reservations on our channels and enjoy all the benefits you are entitled to. It will be a pleasure to welcome you back to our unit. Check back often! Sincerely, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Nice Place in Downtown

Customer review rating 4.3/5

Johnson Y. Couples - 05/01/2020 Confirmed reviews ALL

We had a very nice stay here. It is just beside the domestic airport. We could see the airplanes landing and taking off very often from our window but we could not hear much noise at all. It is very good! The restaurant for breakfast is very spacious and comfortable. The breakfast was quite good and the service was excellent! We also enjoyed the dinner in the restaurant and bar. The staff are very friendly and helpful! It is very convenient to walk around in downtown from this location. There are many beautiful architectures to see in downtown.

Dear Johnson Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Jaqueline Müllem Supervisora de Qualidade & Guest Relations Novotel RJ Santos Dumont

Surprisingly good breakfast

Customer review rating 4.3/5

Petra Families - 14/12/2019 Confirmed reviews ALL

At first our reservation was cancelled. I received an e-mail in the taxi on my way there. The e-mail was sent at 17:09 an said that I asked fir a cancellation and that it was accepted. As I never requested this I called from the taxi just 10 minutes before my arrival and got to speak to reservation. I was informed that I needed to give my credit card info for her to reactivate my reservation otherwise the price could not be guaranteed. As I was in a taxi with two kids (one in my lap) I asked if we could wait 10 minutes since I was less than five minutes a away. That was absolutely impossible so I had to find my wallet and read out loud the numbers of my credit card. The same minute that we arrived outside the hotel we hang up. It’s just not a very nice way to treat a guest. It’s one thing if the hotel reaches out and call the guest, but nothing. My booking was just cancelled and even informes that I !!! asked for the cancellation and after that it was absolutely impossible to wait 10 minutes for my arrival. The room, was ok. Nothing special, but nice for the purpose. The reservation was for 4 people, but in the room it was 2 towels and only one very small bottle of courtesy water. We asked for more that was going to be sent to the room. That never happened. What was a very nice surprise was the great breakfast! Congrats! Very rare in Brazil in this kind of hotels. Very very good!

Low level of services, restaurant awful

Customer review rating 4.3/5

Camila Business - 13/12/2019 Confirmed reviews ALL

The overwall quality have been decreasing during the last two years.

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