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Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 6,025 reviews

ALLSAFE approved hotel

Novotel Abu Dhabi Al Bustan
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+ 24 Services

Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208 abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • Abu Dhabi Bus Station :  034 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Companies

  • ADNOC 10.0 km / 6.21 mi
  • BAE SYSTEMS 2.0 km / 1.24 mi
  • DASSAULT AVIATION 0.1 km / 0.06 mi
  • ETIHAD 15.0 km / 9.32 mi
  • ETISALAT 10.0 km / 6.0 mi
  • HONEYWELL 7.0 km / 4.35 mi
  • INTERIOR MINISTRY 4.0 km / 2.49 mi
  • KHALIFA UNIVERSITY 5.0 km / 3.11 mi
  • LABOR MINISTRY 6.0 km / 3.73 mi
  • PEPSI COLA INTERNATIONAL 0.9 km / 0.56 mi
  • POLICE HQ 4.0 km / 2.49 mi
  • TECHNIP 1.3 km / 0.81 mi
  • THALES 3.0 km / 1.86 mi
  • TOURISM MINISTRY 6.0 km / 3.73 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 361 rooms
    • 2 rooms for people with reduced mobility
    • 13 family rooms
    • No connecting room
    • 277 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • French
    • Russian
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Al Bustan Parking Basement 3
    • On site
    • 388 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Inbalance by Novotel
    • Outside
    • On site
  • Inbalance by Novotel
    • On site
    • Jacuzzi/Whirlpool bath Currently unavailable
    • Massage
    • Sauna room Currently unavailable
Boutiques/shopping
  • Beauty salon
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network.Our years of experience have let us build a great expertise in meetings organization.A dedicate conference associate will assist you from a tailor-made proposal right through to the successful completion of your event.

Room descriptions and layouts

12 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Audio and video equipment

  • Event Facilities

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,025 reviews

TripAdvisor Rating 4.5/5

2,013 reviews

Best Service with reasonable price

Customer review rating 4.5/5

Jeonghun L. Business - 19/10/2021 Confirmed reviews ALL

Here is the most recommended hotel who search nice location, good facilities, and reasonable price in Abu Dhabi. For a family or business, everything is suitable. That's why I visit this hotel most.

Dear Jeonghun L., We are pleased that you are satisfied with our location and accommodations, as well impressed by the hospitality of our team during your visit. Thank you so much for your great comments, and we look forward to welcoming you again soon. Sincerely, Reda Zerrouk General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

Comfortable stay. Good room service. Issues with catering. Late delivery and menu not available on time

Dear Q-Mohamed H., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Enjoy it

Customer review rating 4.5/5

Vincent Business - 18/10/2021 Confirmed reviews ALL

Good stay though hotel was full

Dear Vincent L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager
Customer review rating 2.5/5

Jithin Families - 15/10/2021 Confirmed reviews ALL

Its been since Feb I am choosing your hotel to stay. Atleast monthly once I am staying with you guys and I am somewhat happy with your hotel. The only concern is when it comes to the booking part, I work for Etihad Airways and whenever I try book using the promo code, I never get a deal. In last 10 or 12 times I got the deal only once. I have raised the concern with your Assistant Revenue Manager and he had copied some one (dnt remember the name) of your team to look into it. Though my stay in your hotel is completely private and not official l, I don’t know how it works. Regarding my last stay, though room is booked for two adults, the toiletries are kept only for one, like I had to ask for towel etc. And ya I got thr items delivered late.

Dear Jithin T., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please take note of the Senior Sales Manager name and email address : Omer Mlalik - om…, so that he can assist you with regard of the booking under Etihad Airways. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reda Zerrouk General Manager

Very average stay

Customer review rating 2.5/5

Anonymous Solo - 13/10/2021 Confirmed reviews ALL

The stay was very average for a 4 star hotel especially from the Accor chain. The AC’s are not cold enough. Water in the shower is not hot enough at all. Housekeeping do a wonderful job, but you can hear them knocking on other rooms and saying “housekeeping, housekeeping” - they’re very loud. Long wait times in the reception. It seems that there are a few things not available on the reception desks because staff kept going to other desks to get things done or checked. Long wait times for the valet. I’ve stayed in this hotel before and had a good experience, but this one was very very average. I am not sure if I would repeat it again.

Dear Faissal S., We thank you for making Nvootel Abu Dahbi Al Bustan your choice hotel for many times evertyime you visit Abu Dhabi, although we regret that we fell a little short of your expectations this time around. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. near future. Sincerely, Reda Zerrouk General Manager

Well located

Customer review rating 2.5/5

Orhan S. Business - 13/10/2021 Confirmed reviews ALL

I stay in Abu Dhabi 2 nights each week and stay in Novotel many times. The staff is great and very friendly. But I end up many times in those rooms on the backside where I do not see the sky or facing an apartment just a few meters from my room. This time there was not enough staff in the breakfast restaurant. With the new Corona practice guest were waiting in queue and staff to help them just was not enough. For the 2 days I stayed I did not enjoy breakfast, I was not even close to asking for tea with my breakfast and left the restaurant giving up. Next time I am not planning to include breakfast. Last night there was a guest couple fighting each other at 2:30 am in the corridor of the 9th floor. I called the reception and there was no answer. There was no intervention from the hotel to warn them to be silent. I had to intervene myself risking a conflict with other guests. In fact, it was a sleepless night.

Dear Orhan S., "First, we thank you for making Nvootel Abu Dahbi Al Bustan your choice hotel for many times evertyime you visit Abu Dhabi , although we regret that we fell a little short of your expectations this time around. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Reda Zerrouk General Manager
Customer review rating 3.5/5

Bouraoui K. Business - 10/10/2021 Confirmed reviews ALL

Good Can be better

Dear Mohammed Bouraoui K., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Excellent service by Housekeeping and Front office

Customer review rating 5.0/5

Hasina Friends - 09/10/2021 Confirmed reviews ALL

It was wonderfully stay and excellent service. I would say everything was so organized, i was welcomed by everyone in the lobby specially i would thank the receptionist Rania. My room was very clean and tidy thanks to Housekeeping , the Housekeeping team is so exceptional and excellent, after cleaning they sanitized my room ,thanks to housekeeping Amar, Housekeeping Managers were checking rooms and i was very happy and feeled that the they take care of each and everyguest. Thanks to everyone for making my days wonderfully.

Dear Shaikhah K., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Superb staycation with excellent service

Customer review rating 5.0/5

Kristina Families - 07/10/2021 Confirmed reviews ALL

In behalf of my family we are grateful with the excellent service we received from the time of arrival till checkout Thank you so much

Dear Kristina C., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

well located

Customer review rating 4.5/5

Hasan Families - 07/10/2021 Confirmed reviews ALL

good stuff

Dear Alhasan h., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It is great to see that you were pleased with our beds and buffet breakfast, as well impressed by the hospitality and guest service of the team. Many thanks for your marvelous comments and we look forward to having you with us again soon. Sincerely, Reda Zerrouk General Manager

Acceptable

Customer review rating 3.0/5

A. Business - 06/10/2021 Confirmed reviews ALL

Would like to highlight the service upon arrival it was unexpected, no space to park your car in front of the hotel to at least do the check in Then when we gone down for self parking no enough space where there as , also one person for long queue check in people

Dear Alloghani A., Thank you for your feedback after your stay at Novotel Abu Dhabi Al Bustan Hotel. We are happy to see that you were satisfied with our rooms during your visit. However, we apologize for the delay in reception and luggage service. Please be assured that we will take remedial action to improve the shortcomings of our service. Thank you for your feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance the guests' experience. We look forward to serving you better in a future stay. Sincerely, Reda Zerrouk General Manager

Relaxing Stay

Customer review rating 4.5/5

Michelle Couples - 05/10/2021 Confirmed reviews ALL

It was a very relaxing stay. Good location.

Dear Michelle N., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Good stay

Customer review rating 5.0/5

Tarun P. Families - 05/10/2021 Confirmed reviews ALL

Very clean ,cooperative staff

Dear Tarun P., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Nice and friendly staff.

Customer review rating 4.0/5

Surya R. N. Couples - 04/10/2021 Confirmed reviews ALL

Staff was friendly and room was clean enough. Amenities were not placed in rooms we had to request for each item any way this could Be due to covid. Check in check out was supper fast in busy weekend as well. However reservation staff were not aware of the 33 %visa discount so we had to pay full amount. Overall stay was nice.

Dear Surya N., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Alya ali

TripAdvisor rating 5.0/5

alyaali74 25/09/2021 TripAdvisor review

Everything was perfect and the staff was friendly and helpful, the location was great and the price was good, food was good as well, the other facilities were good and clean, it was a good time really

Dear Alya Ali, "We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with our location, accommodations, facilities, buffet breakfast, guest services, as well impressed by our team's hospitality during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Reda Zerrouk General Manager

Weekend Stay

TripAdvisor rating 5.0/5

Omar A 22/09/2021 TripAdvisor review

It was amazing, I got an upgrade and the room was clean, all services available, very comfortable beds, well equipped bathroom and clean corridors as well as amazing reception and security. The cost was also very reasonable.

Dear Omar A, "Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It will be our delight to have you again with us. Best regards, Reda Zerrouk General Manager

Great Hotel and Excellent service

TripAdvisor rating 5.0/5

linarusliana 16/09/2021 TripAdvisor review

The service at novotel al bustan was excellent. Staff were very pleasant and helpful. However in particular one of staff made my stay enjoyable thanks to Mr.Javed at reception provided excellent service.

Dear linarusliana, "Thank you for staying at the Novotel Abu Dhabi Al Bustan. We greatly appreciate your positive feedback and are happy to meet your expectations during your stay. We will be pleased to welcome you again in the near future. With Regards Reda Zerrouk General Manager

Short Business Trip

TripAdvisor rating 4.0/5

Tinybubbles08 Business - 24/03/2021 TripAdvisor review

Back in AUH after a year and was so excited..Always stayed here for my business trip and was great! There’s a bit confusion with my bookings as I book 2 rooms and can’t find our reservations at first however it’s fine, food is great with nice selection. Room is clean and tidy. Be back soon.

Dear Valued Guest, Thank you for your comment We are delighted that you have enjoyed living with us and there are some areas that need more attention We greatly appreciate your feedback as it will help us in our continuous efforts to provide quality service to our guests. We thank you for your comments and we would like to welcome you again soon Best Regards Souffian Zaeraoui General Manager

Usually good but this time was disappointing

TripAdvisor rating 3.0/5

Nader12348 Business - 19/03/2021 TripAdvisor review

Disappointing with the bed quality, smoke smell in non smoking room.ripped couch corners, Was disappointing and not up to the standards that I am used to at this novotel. They had over capacity due to quarantine for offshore oil employees but that's not an excuse to drop the quality.

Dear Nader, Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apology. Please be assured that corrective action will be taken to improve and avoid these problems in the future. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Sincerely, Souffian Zaeraoui General Manager

Worst In Room Service experience

TripAdvisor rating 3.0/5

Al-Manfee 09/03/2021 TripAdvisor review

I had the worst In Room Service. I ordered lunch from the hotel and it was pretty terrible taste and low value comparing to the high price paid for the full meal. It's the Last time to order food from the hotel restaurant.

Dear Al-Manfee, We're sorry that your recent experience was not as good as you expected. Please accept our sincere apologies. Please be assured that your comments have been directed to the attention of the departments concerned in order to take corrective actions. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

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