Hotel - Novotel Abu Dhabi Al Bustan
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Novotel Abu Dhabi Al Bustan Hotel

4.5/5 1,662 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADNOC10 km / 6.21 mi DASSAULT AVIATION0.1 km / 0.06 mi ETISALAT10 km / 6 mi INTERIOR MINISTRY4 km / 2.49 mi LABOR MINISTRY6 km / 3.73 mi POLICE HQ4 km / 2.49 mi THALES3 km / 1.86 mi
BAE SYSTEMS2 km / 1.24 mi ETIHAD15 km / 9.32 mi HONEYWELL7 km / 4.35 mi KHALIFA UNIVERSITY5 km / 3.11 mi PEPSI COLA INTERNATIONAL0.9 km / 0.56 mi TECHNIP1.3 km / 0.81 mi TOURISM MINISTRY6 km / 3.73 mi

Exhibition and convention centre

ADNEC2.4 km / 1.49 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.A dedicate conference associate will assist you from a tailor-made proposal right through to the successful completion of your event.

Novotel Abu Dhabi Al Bustan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAMELIA 1 50 m2 3 m 30 10 15 25 3
CAMELIA 2 50 m2 3 m 30 10 15 25 3
DAHLIA 50 m2 2 m 30 10 15 25 3
JASMINE 1 50 m2 3 m 30 10 15 25 3
JASMINE 2 50 m2 3 m 30 10 15 25 3
LILY 50 m2 3 m 30 10 15 25 4
ORCHID 70 m2 3 m 55 20 20 35 5
BALLROOM PRE - FUNCTION AREA 300 m2 7 m 0 0 0 0 0
AL BUSTAN SECTION 1 345 m2 7 m 255 78 65 190 250
AL BUSTAN SECTION 2 345 m2 7 m 255 60 65 190 250
AL BUSTAN SECTION 3 345 m2 7 m 255 78 65 190 250
AL BUSTAN BALLROOM GRAND BALLROO 1,035 m2 7 m 750 156 175 570 750
    • Meeting room
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 277 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 ALL Rating 4,884 reviews

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,662 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Friends getaway - 09/12/2019 TripAdvisor review
« Abu Dhabi Traveller »

It is one of the great hotels in Abu Dhabi close to the city center. Excellent productive check in service with great customer service as always. Additional benifits of welcome free drink & Flexible checkout for members is a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roving22731927811, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We very much appreciate your positive feedback and delighted that you were pleased with your stay. Your comments will surely serve as an inspiration in our ongoing efforts to surpass guest expectations. It will be our pleasure to welcome you again on your next visit. Best regards, Souffian Zaeraoui General Manager

Mallikarjuna S. Solo - 04/12/2019 Confirmed reviews ALL
« Very Good can excel further »

Overall Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mallikarjuna S., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that you were overall pleased with your stay. Looking forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Manish N. Business - 04/12/2019 Confirmed reviews ALL
« Nice and Comfortable »

Had a nice and comfortable stay. Big and spacious room. Good spread for breakfast. Convenient location near Al Bateen airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Manish N., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and happy that you had a nice and comfortable stay. It is also delightful to see that your were pleased with our location and rooms, as well satisfied with our buffet breakfast during your visit. Many thanks for your marvelous comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Syed J. G. Families - 04/12/2019 Confirmed reviews ALL
« Very Comfortable and Relaxing Stay »

Very upscale property, well maintained, quite, room size is great, pool facility is also great. The breakfast also had a lot of variety and space to avoid overcrowding even at rush hour. Very good stay overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Syed Jawad G., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It is great to see that you were pleased with our accommodations and facilities, as well satisfied with our buffet breakfast during your stay. Many thanks for your marvelous comments and we look forward to welcoming you back to another comfortable and relaxing stay. Best regards, Souffian Zaeraoui General Manager

Khalid A. Solo - 04/12/2019 Confirmed reviews ALL
« Very good choice in Abu Dhabi »

Good hotel, with nice facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. KHALID A., We very much appreciate your positive comments regarding your stay at the Novotel Abu Dhabi Al Bustan. Great to see that you were pleased with our accommodations and facilities during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Shelina Business - 04/12/2019 Confirmed reviews ALL
« Lovely Staff and Room »

Great rooms and the staff were very kind and accommodating. Thank you for the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shelina, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms as well impressed by our team's hospitality during your visit. Many thanks for your wonderful comments, and it will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Alona B. Friends - 03/12/2019 Confirmed reviews ALL
« Excellent service specially all the crew...thank you! »

Very satisfied experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alona B., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience was to your satisfaction. It is also great to see that you were well impressed by the guest service of the team during your stay. Many thanks for your marvelous comments and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Ms Business - 03/12/2019 Confirmed reviews ALL
« Ok, but disappointed by experience at the end of our stay »

Generally good but we booked our last night separately to the the booking made by EMSO. On Saturday evening we specifically checked that we could stay in our room and that our private booking for Sunday 1st December and that this had been logged into your system. As a precaution when we arrived back on Sunday evening we checked as we passed reception that our key would definitely work only to be told we needed to make a completely new booking as you had no record of our booking which took time after a long day as by this time it was nearly midnight. When we arrived in our room the beds had been made but no toiletries had been left. On checking out we expressed our disappointment only to be told there could be no compensation although maybe something from a next booking as the money had already been taken. Eventually after much discussion we were offered complimentary coffee and pastries in the coffee shop. We were therefore disappointed by our whole experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. MS, We were very disappointed to read your experience during your stay here at the Novotel Abu Dhabi Al Bustan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured, we will take necessary improvements to address areas of shortfalls you have experienced to avoid such issues in the future. We appreciate the time you took to share your concerns and earnestly hope that you will give us the opportunity to regain your confidence in us. Sincerely, Souffian Zaeraoui General Manager

Ahmed Business - 03/12/2019 Confirmed reviews ALL
« Great as usual »

Very pleasant stay as usual, being catered for the whole length of the stay. Always great to come back to Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Shanasar Families - 30/11/2019 Confirmed reviews ALL
« Best Service Ever »

Been an ardent fan of Novotel hotels...v try to stay at least 1 night wherever we travel to and they never fail to impress and maintain their standards as always. They prepared a birthday cake surprise for my dotters 6th bday on de house and it made her sooo happy. We loved the food, services and staff. Keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. ShaNasar, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with our food, guest services and team's hospitality during your stay. It is also elating to note that your daughter was happy with our small birthday surprise for her. Many thanks for your marvelous comments, it will surely encourage the team in our ongoing efforts to surpass guest expectations. We look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Sohn Friends - 27/11/2019 Confirmed reviews ALL
« Decent stay »

Check-in took too long. I was a platinum member and I felt I should take priority. there was another staff on duty not doing much but just standing around. Room was good. However, I would have preferred to have all amenities kit already present rather than having to call housekeeping for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sohn, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that your stay was overall pleasant. Nevertheless, we sincerely apologize for the shortfalls experienced during your stay. Rest assured, your comments have been shared with the relevant departments to take necessary remedial actions for improvement. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Friends getaway - 26/11/2019 TripAdvisor review
« Decent stay »

Was staying at this property on transit. Arrived at almost midnight and had to leave by 6am. The hotel has a policy to ring for amenities. AFter an exhaustive travel, it would be nice to have items like slippers, toothbrush, etc ready in the room rather than having to ring for them. My welcome drink was close to non-redeemable with the hours I had at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick S, Thank you for leaving a review about your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are glad that you had a decent stay, yet deeply regret that we were not able to meet your full satisfaction. Many thanks for your valuable comments, and we hope that you will give us the opportunity to serve you better in a future visit. Kind regards, Souffian Zaeraoui General Manager

Imran K. Families - 25/11/2019 Confirmed reviews ALL
« It was good but could be better »

I had booked two rooms (room # 710 and 711). AC for room 711 was not working. Very limited towels in the room and we had to keep calling house keeping for basic requirements I.e - towers, prayer mat, water and room slippers. We expect this to be part of the room at the very start. At breakfast, I was told we only have allowance for 1 person per room for bfast. This is surprising as I had provided all passports at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Imran K., Thank you for staying at the Novotel Abu Dhabi Al Bustan We are glad that you were overall pleased with your stay. Nevertheless, your comment on the air conditioning has been addressed with our Engineering team for appropriate actions. Likewise, we also apologize for any miscommunication during your breakfast. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Ganesan A. Business - 25/11/2019 Confirmed reviews ALL
« Mr »

Generally good experience except for the toilet wash basin sink that was a little chocked and water was flowing down very slowly. Also, slippers were not provided and I had to ask the lady at the front desk before I got one. Otherwise, all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ganesan A., Thank you for staying at the Novotel Abu Dhabi Al Bustan We are glad that you were overall pleased with your stay. Nevertheless, your comment on the sink drainage will be shared with our Engineering team for necessary actions. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Kind regards, Souffian Zaeraoui General Manager

Monqeth Business - 25/11/2019 Confirmed reviews ALL
« Nice place and location »

It was a good staying. Improve littile thing: - Tissue in the rooms inside. - Footwear - USB points in the Electricity sockets

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Monqeth, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our location and accommodations during your visit. Kindly be informed that slippers and additional tissue are available upon request through our Housekeeping. Likewise, media hubs in our rooms have a USB port and sockets for use. Many thanks for your kind feedback, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Ziad T. Business - 24/11/2019 Confirmed reviews ALL
« Wonderful »

I love the hotel no comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ziad t., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager

Anonymous Business - 23/11/2019 Confirmed reviews ALL
« Good working stay »

Room ok breakfast ok too expansive the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C, Thank you for staying at the Novotel Abu Dhabi Al Bustan and for your comments. We are glad that you were overall pleased with your stay. Thank you for your kind feedback. It is important to us in our ongoing efforts to satisfy our guests. We look forward to welcoming you again in the near future. Kind regards, Souffian Zaeraoui General Manager

Carol C. Business - 22/11/2019 Confirmed reviews ALL
« Excellent »

Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Carol C., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have exceeded your expectations during your stay. It will be our pleasure to welcome you again very soon. Best regards, Souffian Zaeraoui General Manager

Paul C. Business - 21/11/2019 Confirmed reviews ALL
« A well run hotel in a good location for the ADNEC »

Room was comfortable, if a little dated. Breakfast and room service food was good. Unfortunately I had a poor experience in the Choice Cut restaurant but did speak to the chef

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul C., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay and were satisfied with our rooms, buffet breakfast and room service food during your visit. Nevertheless, we are sorry to hear about your experience at our Choice Cut Steakhouse. Please accept our sincere apologies. Many thanks for your feedback, and we look forward to serving you better on your next visit. Kind regards, Souffian Zaeroui General Manager

Luisa Business - 21/11/2019 Confirmed reviews ALL
« Pleasant »

I stayed for a very short time and I could not manage to exploit the hotel's facilities. However I appreciated the level of tidiness and cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Luisa, Thank you for staying at the Novotel Abu Dhabi Al Bustan and for your positive feedback. We are glad that you were pleased with your stay with us. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

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