Sofitel Dubai The Palm

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Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 1,011 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

Telephone +971 4 455 6677

Fax +971 4 455 6670

Contact email

  • PALM MONORAIL:  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43km / 27 miles - Shuttle paying

GPS:25.14025, 55.13242

Companies

  • BAT 8 km / 4 mi
  • CISCO 8 km / 4 mi
  • EMC 8 km / 4 mi
  • ERICSSON 22 km / 13 mi
  • GE 8 km / 4 mi
  • IBM 8 km / 4 mi
  • MARS 22 km / 13 mi
  • MICROSOFT 8 km / 4 mi
  • ORACLE 8 km / 4 mi
  • PFIZER 8 km / 4 mi
  • SAP 8 km / 4 mi
  • SIEMENS 8 km / 4 mi
  • UNILEVER 22 km / 13 mi
  •  L OREAL 22 km / 13 mi
  •  P AND G 22 km / 13 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Hold Magnifique events and incentives in Dubai's newest conference facility. Sofitel The Palm's sparkling ballroom is ideal for weddings, meetings and multi-day conferences for up to 800. Incentive trips may involve water sports, golf or a desert safari. Dedicated InspiredMeetings planners focus on making your event in Dubai a success, whether it's a conference, a wedding banquet with live music and dancing, a glamorous fashion show or an intimate board meeting for high-level executives or diplomats. Enjoy specially designed menus, state-of-the art lighting and sound systems, a full-service business center and Wi-Fi in this brand new Dubai resort, where French savoir-faire helps turn business into pleasure.

Room descriptions and layouts

5 

meeting rooms

From 1 to 750 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,011 reviews

TripAdvisor Rating  4.5/5  10,649 reviews

Certificate of excellence 2022

Amazing place

Customer review rating 5.0/5

David N. Families - Confirmed reviews ALL

Stunning location, stunning place, amazing pool, amazing room, amazing service, amazing food. We will definitely be returning!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Extremely good stay

Customer review rating 5.0/5

Ben N. Solo - Confirmed reviews ALL

Excellent service every facility of the hotel. The hotel and all its facilities were spotlessly clean. Staff was very courteous and accommodating.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay

Customer review rating 5.0/5

Lewis C. Families - Confirmed reviews ALL

Great stay, great location, incredible customer service and needs helped whenever requested.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great stay, very welcoming, well located

Customer review rating 5.0/5

A B. Families - Confirmed reviews ALL

Truly amazing! We were very well looked after. The hotel and staff were faultless. The food and service in all of the restaurants we visited was superb. Housekeeping did a great job, our suite was always immaculately clean. We have already booked to come back next year! The pool and beach were well manned with lifeguards and waiting on staff were always available.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Customer review rating 5.0/5

Aoife D. Families - Confirmed reviews ALL

A fantastic hotel and a fantastic place to visit. Loved the whole experience and can’t wait to come back again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay

Customer review rating 4.5/5

H Families - Confirmed reviews ALL

Check in was good but our room was not ready as we arrived early, we were told that they would text us when our room was ready however we got back to the Hotel later by at 4pm and had not received our text to find our room had been ready for sometime but we were not informed. However we had a wonderful time at the Sofitel Palms, we stayed in a junior suite and had access to the club which is excellent. The staff were excellent and and very helpful. We had breakfast each day in the club and pre dinner drinks there as well. We ate at the steak restaurant which you should book in for to make sure you get a table. The buffet we tried one night however we didn't find the food up to the standard we expected but probably good for families with children Overall a very good stay.

Good

Customer review rating 4.0/5

D. M. Families - Confirmed reviews ALL

Our stay was very good. The hotel was clean and modern. The hotel rooms were fantastic. All of the staff were friendly and always happy to help. There was very few things we could fault the hotel for. Our only frustration was that despite being by the pools by 7:30 each day (young kids!) all of the sun beds were “reserved” with books, towels etc. nobody was actually by the pools at this time but we as a family who were had to pile our things up out of the way because there wasn’t a single sun bed available by either pool. This is common at hotels however I would have expected a hotel of this standard so do more about it. We are at several restaurants in the hotel during our stay and they were all very good.

Lovely hotel

Customer review rating 5.0/5

Anon Couples - Confirmed reviews ALL

Staff were fabulous, facilities really good, fantastic beach bar!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Wonderfully chilled

Customer review rating 4.0/5

Carolyn Friends - Confirmed reviews ALL

A lovely short stay. Very accommodating staff, comfortable room and super to be able to avail the additional seevices

Prefect location, great service

Customer review rating 5.0/5

Joost Couples - Confirmed reviews ALL

excellent location, great service en top quality in catering bth restaurant and beachbar(s)

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely stay

Customer review rating 4.0/5

K H. Families - Confirmed reviews ALL

We did have a lovely stay at the hotel but a few things did stand out for me as needing improving. The service around the pool bars was not great. I was with my 2 children who were swimming so had to keep a constant eye on them & after ringing the Service bell around the pool over 10-20 times during my stay I was not happy. Also long waits for drinks when I did go up to the bar to order drinks. My hotel room was very nice but the balcony windows were very dirty & the birds nest & birds tweeting & feeding above room 3123 was very distracting. At one point I thought it was going to fly into my room. The nest should be removed as it’s dirty when birds mess/ try to take food from the balcony if we were eating out there. Thanks

Customer review rating 5.0/5

Duncan K. Families - Confirmed reviews ALL

relaxing and incredibly friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Hotel and Holiday

Customer review rating 5.0/5

Graeme Couples - Confirmed reviews ALL

We stayed at the Sofitel in March 2022. It was our first trip to Dubai and we chose the hotel based on a recommendation from a friend. We were not disappointed with either. The hotel and the service provided by the staff was fantastic. The overall quality of the accommodation and food at the various restaurants was excellent. We used the Club Lounge most days and the attentive and friendly service provided by the team manager, Princess and the whole team was exceptional.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great facilities and service

Customer review rating 5.0/5

Mary Families - Confirmed reviews ALL

By far our favourite staycation hotel in Dubai from the pools, view and beach to the food and rooms everything is perfect especially for families

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm ger Sofitel Dubai The Palm

Best holiday

Customer review rating 5.0/5

Airra A. Families - Confirmed reviews ALL

I was really happy i booked Sofitel the palm Dubai for my birthday weekend along with my kids and husband. We all had a blast. We wished we could stay longer!! The staff, the location, the hotel room and beach/pool area were all superb! Could not wait to have our next holiday again in Dubai and stay again here!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.5/5

Trevor Families - Confirmed reviews ALL

overall excellent with a good team and attentive staff. only concern was that the resort advised and clearly signposted that masks were required in the hotel indoor areas - there were a large number fo guests who constantly ignored this and went unchallenged.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely stay

Customer review rating 4.5/5

Faye N. Friends - Confirmed reviews ALL

Amazing, stunning and enjoyable!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect resort staycation

TripAdvisor rating 5.0/5

KKAP2018 TripAdvisor review

My wife and I stayed at the Sofitel Palm Jumeirah for 2 nights over the weekend for a much needed relaxing staycation and I can assure you that the Sofitel staff delivered just that. We had wonderful breakfast in the mornings followed by afternoon tea and snacks and evening Happy hour which was all included as part of their special offer during Ramadan for UAE residents. We spent both days by the pool and beach where we were looked after very well by the staff. Chetan from Maui restaurant went out of his way to make sure we had an extraordinary time. You should look for him at your next stay at the Sofitel since he truly understands 5 star hospitality. Despite a couple of hiccups here and there (which is natural when a hotel is fully booked) the overall stay was fabulous. We will be back for more.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel relaxed and energized after their time spent in our resort. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insights and recommendations. We are so privileged to have such a brilliant clientèle, that we as ''Heartists'' should be giving you our best! Sincerely, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

exceptional stay

TripAdvisor rating 5.0/5

Sodid54000 TripAdvisor review

Truly exceptional, a very high-end service in a high-class hotel, top restaurants, luxury services and superb staff, we will go back next time everything was perfect we recommend it without any hesitation

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Best Regards, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

Perfect place for relax

TripAdvisor rating 5.0/5

L8272LDmichelb TripAdvisor review

Nice and good located. Good SPA and beach. Restaurant are nice and priceless. We will come again soon. I recommand this hotel higly Thank you so much for your hospitality and your nice breakfast so delicious.

Dear Valued Guest, It is such a pleasure to read your posting on TripAdvisor following your visit to Sofitel Dubai The Palm this month. You have summed up so very nicely the guest experience we would hope all of our guests have. That they feel as if they are treated like the most important guest in the Hotel. It is all about the attention to detail, and joy of interacting with our guests, and hopefully giving great and thoughtful insight and recommendations. We are so privileged to have such a brilliant clientèle, that we as staff should be giving you our best! Thank you for encouraging readers to experience staying at our Hotel and we hope to have the pleasure of a return visit very soon. Please Feel Welcome to contact us at H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you and you beloved family. Kind Regards, Antonio Ostuni Director Of Operations Sofitel Dubai The Palm

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