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Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 8,444 reviews

ALLSAFE approved hotel

Sofitel Dubai The Palm
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+ 25 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Companies

  • BAT 8.0 km / 4.97 mi
  • CISCO 8.0 km / 4.0 mi
  • EMC 8.0 km / 4.97 mi
  • ERICSSON 22.0 km / 13.67 mi
  • GE 8.0 km / 4.97 mi
  • IBM 8.0 km / 4.97 mi
  • MARS 22.0 km / 13.67 mi
  • MICROSOFT 8.0 km / 4.97 mi
  • ORACLE 8.0 km / 4.97 mi
  • PFIZER 8.0 km / 4.97 mi
  • SAP 8.0 km / 4.97 mi
  • SIEMENS 8.0 km / 4.97 mi
  • UNILEVER 22.0 km / 13.67 mi
  •  L OREAL 22.0 km / 13.67 mi
  •  P AND G 22.0 km / 13.67 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 6 Restaurants
  • 6 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 360 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 237 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • German
    • Italian
    • French
    • Turkish
    • Russian
    • Indonesian
    • Thai
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle Currently unavailable
    • DUBAI INTL AIRPORT Additional charge
    • DXB Additional charge
  • Complimentary valet parking
    • On site
Well-being
  • Sofitel Pool
    • Outside
    • On site
  • Sofitel Fitness
    • On site
Boutiques/shopping
  • Beauty salon
  • Hairdresser/barber
Family
  • Equipements for children
    • Stroller available
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Video game area
    • Childrens Club for 4 to 6 years

Your meetings and events

Hold Magnifique events and incentives in Dubai's newest conference facility. Sofitel The Palm's sparkling ballroom is ideal for weddings, meetings and multi-day conferences for up to 800. Incentive trips may involve water sports, golf or a desert safari.Dedicated InspiredMeetings planners focus on making your event in Dubai a success, whether it's a conference, a wedding banquet with live music and dancing, a glamorous fashion show or an intimate board meeting for high-level executives or diplomats.Enjoy specially designed menus, state-of-the art lighting and sound systems, a full-service business center and Wi-Fi in this brand new Dubai resort, where French savoir-faire helps turn business into pleasure.

Room descriptions and layouts

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,444 reviews

TripAdvisor Rating 4.5/5

9,758 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Geoffrey J. Families - 12/10/2021 Confirmed reviews ALL

Enjoyed our stay the only negative was the time it took from ordering drinks to when we received them

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excellent location

Customer review rating 4.5/5

William P. Families - 12/10/2021 Confirmed reviews ALL

Welcoming, friendly, and ever so pleasant and helpful staff. Food was beautiful with great variety

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Experience

Customer review rating 5.0/5

Craig Couples - 12/10/2021 Confirmed reviews ALL

Our experience was better than we expected and the service was incredible

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Beautiful facility with outstanding service and amenities.

Customer review rating 5.0/5

Mike S. Couples - 05/10/2021 Confirmed reviews ALL

Everything from check-in to check-out was wonderful. The staff was overly pleasant and the rooms were truly 5-star.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Friendly staff. Welcoming.

Customer review rating 4.5/5

A. K. A. Families - 05/10/2021 Confirmed reviews ALL

Enjoyed . Felt well taken care of

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

sofitel the palm

Customer review rating 5.0/5

J. Friends - 03/10/2021 Confirmed reviews ALL

i had a very good stay at sofitel the palm i would like to thank the friendly team and a special thank you for OTHMANE ,FOUAD and HIND, and for their help and support throughout the stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

It has everything you want and more

Customer review rating 4.5/5

Jolene S. Couples - 29/09/2021 Confirmed reviews ALL

Apart from arriving early in the morning and having no room ready we sat in the lobby from 7.30am until 12.30pm and that was not pleasant. But the rest of the holiday we could t fault it. The food is exceptional, we were treated like special guests wherever we were. The gym is also a fab space!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Wonderful week at Sofitel Dubai the Palm

Customer review rating 5.0/5

Michael V. Families - 26/09/2021 Confirmed reviews ALL

My daughter and I made a short 6 day trip to Dubai. Mainly to chill at pool and seaside. The hotel was in excellent shape, clean and “corona-safe”. Our rooms very comfortable with a great view to the palm parts of the city. We visited 3 restaurants in the resort. They all were excellent. We loved the Moana seafood restaurant. The pool areas were very shave with many lifeguards aside. Overall a great Hotel with very friendly service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Fabulous

Customer review rating 5.0/5

Debbie Families - 23/09/2021 Confirmed reviews ALL

This was our first trip after the pandemic. As soon as Dubai became open for us to travel from the UK we booked straight away and travelled 3 weeks later. The hotel is absolutely stunning, rooms are so nice, most comfortable beds and pillows ever. Huge balcony and the shower is amazing. Beautiful pools, was so nice to get in to the sea again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Enjoyable

Customer review rating 4.0/5

Heather T. Families - 23/09/2021 Confirmed reviews ALL

We stayed 14 nights in a two bedroom suite- although the room was a little dated-it was quiet - that was important to me - we loved the executive lounge - very helpful and lovely staff made our stay enjoyable- outstanding were Princess who looked after all our needs from check in to departure and a special word for Tabitha who was a delight. The breakfasts in the lounge were very good and a great choice of cocktails in the evening.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Everything was beyond our expectations

Customer review rating 5.0/5

Ryan S. Couples - 22/09/2021 Confirmed reviews ALL

Couldn’t have enjoyed our stay more. We are already looking forward to coming back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing hotel with Amazing location

Customer review rating 5.0/5

Rashed A. Couples - 22/09/2021 Confirmed reviews ALL

The hotel is luxury, nice staff and amazing service

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Cozy and friendly

Customer review rating 4.5/5

Barbara Families - 20/09/2021 Confirmed reviews ALL

We loved the hotel, so cozy and such friendly staff. The room is also very cozy with a cool design. We stayed with our 6 month old baby and we loved it. The staff was very accommodating with our requests to make our stay easier with the baby. We live in Dubai and this is definitely my favorite hotel for staycations.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice Location with old room

Customer review rating 4.5/5

B. Friends - 20/09/2021 Confirmed reviews ALL

In terms of location, services, and things to do in a hotel is amazing; whereas, the room itself is quite old and maybe not maintenance as per the standard of Sofitel around the globe.

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. As we look in each and every guest's feedback for source of improvement, your comments about the room maintenance were discussed with the concerned department for investigation and corrective action plan. we would be so grateful if you could share with us more insights about your guest experience in our Resort. I remain personally at your service should you need any assistance. Looking forward to hearing from you. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing Staycation

Customer review rating 5.0/5

Alaa H. M. Families - 19/09/2021 Confirmed reviews ALL

I love this hotel!!! Warm and nice, you can find ever you want to enjoy and relax. As a local, In 3 months i had visited the resort 4 times. The resort is My first option always as a staycation. Approach the staff called Nasr on the check in desk, amazing service, humble and friendly. Simple to deal with him and always provides his best to you. The Manager in the steakhouse restaurant- unfortunately i forget his name- is really hard worker, he is a leader not a boss! Helpful and friendly, i liked that i met such person like him. The room service very fast to the extent that i felt there is a room service staff for each room! The staff on the pool area are really hard workers and they are so helpful and down to earth. Stay as you are Sofitel Resort!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Extremely satisfied

Customer review rating 5.0/5

Chetan K. Couples - 18/09/2021 Confirmed reviews ALL

We had a super experience at Sofitel. Right from the welcome to the check out. Putting our finger on 1 single episode will be difficult and hence my statement that the whole experience was super. The staff is very cordial, informed and ready to assist particularly at the Executive Lounge! The experience at the Spa was extraordinary, one that we will want to savor again. Each of our meals were delicious. And to top it all housekeeping was brilliant. The room was done very nicely. Overall an extremely satisfying experience and one that we will be ready to repeat. Eat. Drink. Relax. Repeat. We thank you and your efficient team for making our stay a memorable one.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay!

Customer review rating 5.0/5

Christian F. Families - 17/09/2021 Confirmed reviews ALL

My family decided to try the Sofitel on the Palm due to the great location and amenities. It was an amazing stay, the customer service was top notch. My children enjoyed the pools and the kids club. We will definitely stay again!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Everything oerfect

Customer review rating 5.0/5

Diane W. Families - 17/09/2021 Confirmed reviews ALL

Service was excellent. Room excellent. Cleanliness excellent. Couldn’t fault anything

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Best mother- daughter trip ever!

TripAdvisor rating 5.0/5

hayadmohamed57 16/09/2021 TripAdvisor review

I had an amazing stay. Everything was simple wonderful. The staff was amazing and my mother truly loved the spa. Only thing I could say could improve is the room. We noticed a couple times the room as clean as it should be, especially under the bed. However overall an amazing experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

TripAdvisor rating 5.0/5

gerhardsabotnig 09/09/2021 TripAdvisor review

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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