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Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 8,291 reviews

ALLSAFE approved hotel

Sofitel Dubai The Palm
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+ 17 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing Paying
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Companies

  • BAT 8.0 km / 4.97 mi
  • CISCO 8.0 km / 4.0 mi
  • EMC 8.0 km / 4.97 mi
  • ERICSSON 22.0 km / 13.67 mi
  • GE 8.0 km / 4.97 mi
  • IBM 8.0 km / 4.97 mi
  • MARS 22.0 km / 13.67 mi
  • MICROSOFT 8.0 km / 4.97 mi
  • ORACLE 8.0 km / 4.97 mi
  • PFIZER 8.0 km / 4.97 mi
  • SAP 8.0 km / 4.97 mi
  • SIEMENS 8.0 km / 4.97 mi
  • UNILEVER 22.0 km / 13.67 mi
  •  L OREAL 22.0 km / 13.67 mi
  •  P AND G 22.0 km / 13.67 mi

Your meetings and events

Hold Magnifique events and incentives in Dubai's newest conference facility. Sofitel The Palm's sparkling ballroom is ideal for weddings, meetings and multi-day conferences for up to 800. Incentive trips may involve water sports, golf or a desert safari.Dedicated InspiredMeetings planners focus on making your event in Dubai a success, whether it's a conference, a wedding banquet with live music and dancing, a glamorous fashion show or an intimate board meeting for high-level executives or diplomats.Enjoy specially designed menus, state-of-the art lighting and sound systems, a full-service business center and Wi-Fi in this brand new Dubai resort, where French savoir-faire helps turn business into pleasure.

Room descriptions and layouts

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

MAUI BEACH RESTAURANT & BAR

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

  • Monday -
  • Tuesday -
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  • Saturday -
  • Sunday -

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

THE WORLD EATERY

Type of cuisine: International

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.

  • Monday -
  • Tuesday -
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  • Saturday -
  • Sunday -

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

  • Monday -
  • Tuesday -
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  • Sunday -

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Zoya by Maui

Type of cuisine: Indian

Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LAGUNA LOUNGE

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

PORTERHOUSE BAR

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

OLIVIER'S

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
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  • Friday -
  • Saturday -
  • Sunday -

GELATI ICE CREAM

Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,291 reviews

tripadvisor

TripAdvisor Rating 4.5/5

9,443 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good staycation

TripAdvisor rating 4.0/5

drhikmostafa 21/07/2021 TripAdvisor review

We had an amazing stay. The amenities are so great and we were greeted and welcomed by nice staff. We were surprised that the canopies around the main swimming pool are chargeable (300 Durham's), that we don't understand, usually the cost shall be inclusive of these kind of facilities. Nevertheless, the ambience is excellent and full views of Dubai skyline.

Great stay !

TripAdvisor rating 5.0/5

ilja2021 19/07/2021 TripAdvisor review

Our stay No 4 , best ever. High hygienic standard, comprahensive Covid 19 protection of the guests, half board with very good range of choises. All the services were at high level, personel polite and very friendly. Easy check in/out , well equiped gym.

My stay spoiled by the deposit

Customer review rating 1.5/5

C. L. Families - 18/07/2021 Confirmed reviews ALL

I have to say first I have a loyalty leclub Accord card and that’s a pity that my stay at the Sofitel The Palm has been spoiled by the deposit the Sofitel The Palm has charged on my credit card the first day of my stay. Today (13 days later) the deposit is still active on my credit card! I was ok the Sofitel The Palm charged me a deposit on my credit card corresponding to my whole stay, but this is not fair the deposit stays on my credit card when the Sofitel The Palm invoiced me for the whole bill at the last day of my stay. They should have taken the deposit to pay my bill and I would have to pay the extra spendings. BUT not at all, the Sofitel The Palm has invoiced me the whole bill of my stay and has kept the whole deposit amount on my credit card. At the end of the day it is like I have paid twice my stay at the Sofitel The Palm !!! When I ‘ve called the hotel Sofitel The Palm to release my deposit because my credit limit was reached due to deposit done by Sofitel, I have been told the deposit will be kept between 7 to 14 days!!! As a result, the credit limit of my credit card has been reached very fast for…. nothing because the Sofitel bill was already paid in totality. Hopefully my bank ( thanks to my bank) allows me to extend my credit limit but I have lost one day of my vacation to fix the issue created by the Sofitel The Palm. Hopefully the second hotel ( the iconic hotel near the Sofitel the Palm) where I have stayed for the second week of my vacation has used the deposit to pay my final bill and they did not charge me twice as the Sofitel The Palm has done. It is not acceptable for such a 5 star hotel like Sofitel The Palm. They should do their money on the service they provide to their clients only and not on the deposit!

Well located

Customer review rating 4.5/5

Anonymous Solo - 13/07/2021 Confirmed reviews ALL

Hotel is really nice , calm people are welcoming and smiley and coperative

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.5/5

Amjad Families - 12/07/2021 Confirmed reviews ALL

Excellent Service. We enjoyed swimming at the hotel beach, and the breakfast was good. We got a nice big room and the staff were very helpful. Overall, this is a very nice hotel and the rates are fair.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing experience for family holidays

Customer review rating 5.0/5

Maria Families - 12/07/2021 Confirmed reviews ALL

If you are a traveling as a family, this is surely the place to go. We highly recommend upgrading to club rooms. Our kids loved to go to kids club. The staff there are highly commendable. We would like to acknowledge how the staff took care of our kids - Victoria, Aimee and Sally. Also the guy from the conceirge - Win, who welcomed ys with a tour and explained to ha the facilities of the resort when we arrives. We will surely be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely hotel BUT bad technology tv and telephone

Customer review rating 3.0/5

Saif Families - 10/07/2021 Confirmed reviews ALL

In 2 days I complained about Telephone but no ine fixed it. TV did not work at first but then someone fixed it. Plates in restaurants smell bad!!! Pls take care of these things since you are known 5 star hotel

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! Thank you for sharing your feedback following your stay at Sofitel Dubai The Palm. It is never our intent to disappoint our guests or provide anything less than what they deserve. On behalf of the entire team, please accept our sincerest apologies for the shortcomings you have experienced. We want to reassure you that we have taken your comments very constructively on board and the issues were addressed by the respective departments for necessary action. We hope that this experience has not marred your overall impression about our dedication to the guest experience and you will still give us a chance to regain your trust on Sofitel Dubai The Palm. We hope to have the pleasure of a return visit. It will be our pleasure to turnaround your previous experience. Please don't hesitate to contact me directly should you need any assistance making a new reservation. Kind Regards, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect Weekend Gateway

Customer review rating 5.0/5

Debashis S. Families - 09/07/2021 Confirmed reviews ALL

We had a wonderful experience staying at the property. It has got multiple pools and all are well maintained. The world class restaurants - The World Eatery and Zoya by Maui are amazing. The hospitality of the staffs are worth mentioning. The rooms are spacious and has amazing views. I would like to recommend the property to all.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Best resort in Dubai

Customer review rating 5.0/5

Anonymous Families - 09/07/2021 Confirmed reviews ALL

We visited the resort as a family with 2 kids. We booked a Prestige Suite which was the best option for the four of us. We had plenty of room and a super-comfortable king size bed as well as a good sized and also comfortable sofa-bed. The view from our suite was awesome, probably the best view of the resort. We overlooked the lagoon-styled main pool as well as the palm and sea in the background. We loved the resort as it was different from most of the hotels in Dubai. It had lots of trees and a nicely maintained garden, so we could listen to the birds all day! Our suite had a nice balcony too, which would be most enjoyable during the cooler months. I have to mention that we had a wonderful check-in and check-out experience, everyone we came in contact with was very kind and made us feel as we were the most important guests of the resort. We never had to wait at the reception, there was always someone ready to talk to us in case we had any questions. Our suite included lounge access and I have to say that this lounge was one of the most elegant lounges we had been to. It was large in size with plenty of indoor and outdoor seating and lots of staff to care about the guests. We had the pleasure of meeting one of the nicest gentleman each day in the lounge who was serving all the guests with food from the buffet. Due to COVID people were not allowed to serve themselves from the buffet, rather they had this wonderful gentleman there who served everyone as many times as one wished. There were several pools around the resort that we visited each day of our stay and the water temperature was just perfect. It was really easy to get in the water and usually we never wanted to get out of it. I could go on and on about how wonderful this resort is, but to wrap my thoughts up I would recommend everyone who is looking for a perfect vacation to book here. Believe me, you won't regret it! I would like to thank everyone working hard at this resort for making our stay so wonderful and we're already planning our next vacation here. Last but not least I would like to thank the lady at the reception for granting us a late check-out to fully enjoy our last day in the resort! Thank you SOFITEL staff, you never disappoint!!!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

I like the hotel but I have one proplem

Customer review rating 4.5/5

Omar A. Couples - 07/07/2021 Confirmed reviews ALL

Everything is good but they park my car outside becuase they can't take it down the car is too low to park down and outside the sun hit the car all the day they must add some parking outside with shades the summer is hot in dubai. Thank you.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good location - loved my stay

Customer review rating 5.0/5

Anine Solo - 07/07/2021 Confirmed reviews ALL

It was really good stay, love the location, it feels like you are out of Dubai. Rooms are nice and spacious and love the balcony, would really make for nice sundowners during winter time. Covid regulations are adhered to in the hotel as far as i could see. The staff very friendly and ever so helpful. Everyone is serving with a smile. Breakfast was good spread and we had dinner at the World Eatery, must confess that was the best seafood pizza i have had in a very long time. I will definitely go back soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

good

Customer review rating 4.0/5

Saood Families - 07/07/2021 Confirmed reviews ALL

nice hotel friendly staff big hotel good room size helpfull staff nice pool big balocony in the room

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Fabulous stay

Customer review rating 5.0/5

Nadim A. B. Families - 07/07/2021 Confirmed reviews ALL

Simply, Everything was amazing

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Was very gud but could be more better

Customer review rating 4.0/5

Waseem Families - 05/07/2021 Confirmed reviews ALL

Room was vey gud..stafff were gr8.. hotel itself was marvellous.. the only problem was the bathroom tht was without the lock as well as had the option of seeing and entering inside bathroom from your bed.. it was bit wierd specially when u r with your kids... breakfast was without paratha and karak tea.. big miss

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

good location and very good stay and staff

Customer review rating 5.0/5

Jwan J. Families - 05/07/2021 Confirmed reviews ALL

we had a great family stay and everything was amazing defiantly we will visit it again and again

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Awesome stay

Customer review rating 5.0/5

Helton C. Business - 04/07/2021 Confirmed reviews ALL

Everything was amazing. I loved my stay. Location was perfect, the view of my room, the quietness. Abror from the coffee shop very kind and helpful. I also want to thank The front desk agent who checked me in, the front supervisor who checked me out and the valet crew.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Bad quality hotel

TripAdvisor rating 1.0/5

ZahraNajeh 12/04/2021 TripAdvisor review

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Club Lounge disappointing and service at pool needs improving

TripAdvisor rating 4.0/5

mrsdg2017 07/04/2021 TripAdvisor review

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve especially during these unprecedented times. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Relaxing place

TripAdvisor rating 4.0/5

Pioneer42465926042 07/03/2021 TripAdvisor review

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon

Dear Valued Guest, Thank you very much for your posting regarding your experience at Sofitel Dubai The Palm. We were delighted that you have only positive memories about your stay at Sofitel Dubai The Palm. It is always such a joy for us when we have guests such as yourselves thrilled with their experience. Delighted that you found an elegant environment and excellence in service. All our Heartists at Sofitel Dubai The Palm are looking forward for your next visit. Please Feel Welcome to contact us directly on H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you again. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

a week in dubai

TripAdvisor rating 5.0/5

Lebedskoi 12/01/2021 TripAdvisor review

No complaints to the stay especially in Covid limitation times. Clean facilities, reliable personel, perfect beach, what else tyou can expect today from the resort. Even construction of a skyscrapper nearby was not affected the stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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