Hotel - Sofitel Dubai The Palm
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Hotel

4.5/5 8,541 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BAT8 km / 4.97 mi EMC8 km / 4.97 mi GE8 km / 4.97 mi MARS22 km / 13.67 mi ORACLE8 km / 4.97 mi SAP8 km / 4.97 mi UNILEVER22 km / 13.67 mi  P AND G22 km / 13.67 mi
CISCO8 km / 4 mi ERICSSON22 km / 13.67 mi IBM8 km / 4.97 mi MICROSOFT8 km / 4.97 mi PFIZER8 km / 4.97 mi SIEMENS8 km / 4.97 mi  L OREAL22 km / 13.67 mi

Your meetings and events

Hold Magnifique events and incentives in Dubai's newest conference facility. Sofitel The Palm's sparkling ballroom is ideal for weddings, meetings and multi-day conferences for up to 800. Incentive trips may involve water sports, golf or a desert safari.Dedicated InspiredMeetings planners focus on making your event in Dubai a success, whether it's a conference, a wedding banquet with live music and dancing, a glamorous fashion show or an intimate board meeting for high-level executives or diplomats.Enjoy specially designed menus, state-of-the art lighting and sound systems, a full-service business center and Wi-Fi in this brand new Dubai resort, where French savoir-faire helps turn business into pleasure.

Sofitel Dubai The Palm Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TAHITI 49 m2 4 m 25 20 18 18 30
BORA BORA 50 m2 4 m 25 20 18 18 30
MAUPITI 63 m2 4 m 30 25 20 20 40
BOARDROOM 110 m2 4 m 0 0 22 0 0
BALLROOM 815 m2 7 m 700 100 100 400 500
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 7,698 reviews

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 8,541 reviews
19/02/2020 TripAdvisor review
« Exquisite Vacation »

An exquisite location for family vacation. The hotel has fantastic amenities to cater for every member of the family. The food is excellent and the wood finishing in the rooms gives it a homely feel that is rare in most hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are happy to read that you enjoyed your stay , particularly our outstanding location, but also our amenities and vast array of food options. Happy that the room met your expectations as well, being cozy and Homely feel. Hoping to see you again for your next trip to Dubai. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Abdelrhman S. Business - 16/02/2020 Confirmed reviews ALL
« Good first impression »

For a one night, business stay, I can say I'm more than satisfied. I gave a 9 and not a 10 just because my booking S. Luxury sea view room but the room I got to stay in didn't have any kind of view at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Please don't hesitate to contact us on H6… should you wish to make a new reservation. We will be more than happy to assist. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

John D. ,. B. Q. Business - 15/02/2020 Confirmed reviews ALL
« Excellant location , Staff Service , Facilates , from arrival till the exit was excellant. »

(Event I attended Lamborghini Aftersales Conference) My only disappointment was I placed an amount of money from my credit card so if required I could charge items to my account, how ever I paid by cash or debit card within the hotel , on leaving I was informed that the balance would be re-credited within 7 days ?? not directly , on this visit to Dubai I stayed in 3 different hotels and I was reimbursed directly on checking out so why is this hotel different and wants to retain my money. if I was informed on arrival that you would keep the balance not used for 7 days I would have not placed any money on the room account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. We are saddened that you Check out experience was not up to your expectations. I have shared your concerns with the Front Office Team for investigation and correction. I will get back to you once I have their report. Meanwhile we would really appreciate if you can check with your bank provider as well. I present my sincere apologies for the glitch and remain at your disposal for any assistance. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Abdullah A. Business - 13/02/2020 Confirmed reviews ALL
« Great Place »

My stay at Sofitel, Dubai The Palm was wonderful. I should specifically thank the duty manager Mr. Micko for his kindness and help. He has reflected a professional style of management when I had an issue with my reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Maria Families - 12/02/2020 Confirmed reviews ALL
« 3th time there, always a pleasure »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Yin X. Families - 11/02/2020 Confirmed reviews ALL
« one of the best resort hotel I experienced »

Excellent service, location and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Moha Business - 11/02/2020 Confirmed reviews ALL
« Nice view »

The room is dusty, and smells like old wood

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, thank you for choosing Sofitel Dubai The Palm for your stay in Dubai. You are truly one of our valued guests and it has been a sheer pleasure to serve you. At the same time, we would like to sincerely apologize for the inconvenience you had following your last stay and candidly regret your disappointment. We were sincerely disheartened to read your remarks on the cleanliness of the room. Our passionate 'Heartists' are always doing their best to ensure that the rooms are kept clean and in pristine condition. it is never our intention to disappoint you nor provide anything less than what is expected from us; please accept our sincerest apologies for all the inconveniences you have experienced. Your business is important to us and in order to display our regret for the inconveniences you have encountered and regain your trust in our products and services, we would like to extend preferential rates coupled with a next category Room upgrade on your next visit with us. Please direct your reservation through our office and we will personally ensure that all aspects of your reservation are well taken care off. Once again, thank you for reaching out to us and for your review of our hotel. We sincerely hope that this experience has not marred your impression of Sofitel The Palm and you will provide us the opportunity to welcome you back in our resort in the near future. Kind Regards, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Jim B. Couples - 10/02/2020 Confirmed reviews ALL
« Great stay »

Excellent stay very friendly staff, complementary upgrade, breakfast was excellent and so was lunch - buffet dinner was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Chris E. Business - 10/02/2020 Confirmed reviews ALL
« Exceeded All Expectations »

From the very first moment I entered Sofitel, the attention to detail was executed flawlessly. The Sofitel staff exceeded all of my expectations and surprised me with some unexpected benefits. Thank you for the experience. I will definitely be visiting Sofitel in the future and recommending Sofitel to my friends and family. Phenomenal job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Dorothy R. Couples - 10/02/2020 Confirmed reviews ALL
« Comfortable stopover on the way to the far east »

Comfortable stay as always and excellent service from staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Anonymous Couples - 09/02/2020 Confirmed reviews ALL
« True 5 Star »

High quality facilities, super friendly staff. Pricey, but worth the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Sue Couples - 07/02/2020 Confirmed reviews ALL
« Excellent customer experience »

The staff were a delight and the hotel beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Shamshuddin A. Business - 05/02/2020 Confirmed reviews ALL
« good stay and good amenities »

my name is shamshuddin here from kaizen training and event management. I was coordinating with Emilie ALVERNHE for the stay and meeting rooms. She is very helpful in term of work and giving additional services without any charges and she will answering all my concern during any time during weekday and weekend. All my guests are very satisfied with accommodation, meals and meeting venue. Hopefully in future i will contact emilie for all my booking and reservation. Thank you so much Ms Emilie ALVERNHE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Faqir M. A. Couples - 05/02/2020 Confirmed reviews ALL
« Excellent »

Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Shona M. Families - 04/02/2020 Confirmed reviews ALL
« Excellent location & experience »

Outstanding customer service throughout the hotel - every single member of staff was exceptional. The hotel is stunning and perfectly situated on the Palm to enjoy a peaceful beach location with a view of the city skyline, and a short taxi journey to the mainland to enjoy further attractions. Unlike the high rise hotels, this 4 story high hotel & resort has a more unique and special atmosphere to enjoy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for the most thoughtful and complete review that you shared with us regarding your recent stay at Sofitel Dubai The Palm. What always brings a smile to our faces is when our guests tell us how much they felt Relaxed and Happy after their stay at Sofitel Dubai The Palm . And that is precisely what we on a daily basis want to achieve. We would hope that all our guests feel this way. So thank you for indeed remarking that every staff member with whom you interacted, made you feel welcome. We are looking forward for your next visit. Please don't hesitate to contact Hind or Itziar prior to your arrival. We will be so happy to take care of you again. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Dr. M. G. Families - 04/02/2020 Confirmed reviews ALL
« The perfect place to be !! »

This is my 5th time at this fabulous place and it never stops to amaze me !! It really became my go to destination whenever i have days off. If you are a someone who’s looking to spend a perfect time and relax while being pampered, then this is the place of choice. All facilities are wonderful and clean, food is extraordinary and the hospitality also is extremely nice. One thing you will definitely notice is the professionalism and the kindness of all the staff working there. Reception team, managers and room service teams are so delightful and so helpful. Mr Florent in particular made sure to fulfill all my needs to have a memorable stay, he made me and my family very happy, he is the main reason i had an amazing experience !! Also, AJ at the reception desk was very professional and made my check-in in a very smooth way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Simon Couples - 03/02/2020 Confirmed reviews ALL
« Great place »

Excellent Resort hotel and facilities. The staff were equally as excellent and very professional. We only had a short break so could not make full use of the facilities but we intend to fix that with a future stay-cation. The food was great, the layout of the breakfast buffet was 'eclectic' and a little fragmented. I did all my step goal for the day walking to buffet. The pool design and layout is really well done. although surprisingly no swim up bar. But overall, excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Dw Couples - 03/02/2020 Confirmed reviews ALL
« 3rd visit »

Apart from a terrible experience at check in and room service thankfully Sofitel the palm redeemed itself the rest of the holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your review following your recent visit to Sofitel Dubai The Palm .We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve. It is of course with great concern that we have learnt that your experience did not meet your expectations. I believe the team has tired to reach you and discuss the fact that you have highlighted especially during the check in. It is certainly never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. We will not miss an opportunity to restore you confidence in our Hotel especially that you are a repeated guest. Looking Forward to hearing back from you Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Mohammed Solo - 03/02/2020 Confirmed reviews ALL
« Another satisfying holiday »

Amazing time here. Amazing staff and they go out of their way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Anonymous Solo - 02/02/2020 Confirmed reviews ALL
« Good stay »

Had great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates