ibis Valenciennes

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ibis Valenciennes 3 stars

Customer review rating (ALL Rating) 4.4/5 422 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • 5 minute walk to Hainau Stadium and the aquatic center, close to downtown

  • Spacious rooms

  • On-site dining available, small outdoor terrace

  • Secure private car park (fee paying)

Hotel location

ibis Valenciennes

90 Rue Baudouin l Edifieur
59300 VALENCIENNES
France

Telephone +33 3 27 22 80 80

Fax +33 3 27 22 80 81

Contact email

  • By plane

    LILLE LESQUIN At 51.6km / 32.07 miles

  • By train

    SNCF VALENCIENNES At 2km / 1.24 miles

GPS:50.350373, 3.526085

Companies

  • ALSTOM 10.8 km / 6.71 mi
  • BOMBARDIER 16.5 km / 10.25 mi
  • DAIMLER - CHRYSLER 8.8 km / 5.47 mi
  • LYRECO 3.4 km / 2.11 mi
  • PSA 5 km / 3.11 mi
  • TOYOTA 5 km / 3.11 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR LOUNGE

We offer daily specials to be enjoyed on-site or in your room Monday through Thursday from 7pm to 10pm. Need a snack? Our small plates menu is available 24/7.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Valenciennes

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  422 reviews

TripAdvisor Rating  4.0/5  242 reviews

Good location and Friendly service

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

There is one incident that one of the room we got this time, entrance key was mistakenly given (it should be normal key but card key was given) and room itself was not fully re-constructed.

Hello, First of all, thank you for taking the time to write your comment. We are delighted that you liked the quality of welcome from our reception staff. Indeed, you had one of the only two rooms in the hotel with a key to open, we must soon install card locks. This will save us from mistakes. Thank you again for your comment and we hope to welcome you again. Oliver - 1st of réception

Mismanaged hotel

Customer review rating 1.0/5

David R. Business - Confirmed reviews ALL

When I arrived to the room the door was unlocked and the plumber working in the hallway was surprised that I was assigned the room as the hot water was not working On the first night the water in the sink completely stopped flowing suddenly. The flow resumed after 10 minutes. On the second day there were no towels in the room. I booked a taxi at the reception the night before early morning checkout. The request was logged in the hotel log but the taxi did not arrive. I asked the reception in the morning to check what happened. He indicated that the taxi service did not operate at 5:30 am, so I walked to the rail station

Hello, First of all, thank you for expressing your feelings about your stay at the ibis Valenciennes hotel. Your comment caught my attention. Know that we sincerely apologize for all these small faults encountered during your stay. We are in a period of work, you occupied a renovated room which needed some additional corrections visibly. Regarding the taxis, indeed the taxis did not come at the indicated time and we regret the fact that you had to leave the hotel on foot to the station Once again, on behalf of the team, we apologize to you and we hope to have a second chance to show you our many qualities. Olivier - 1st receptionist

Customer review rating 4.0/5

Dekker B. Couples - Confirmed reviews ALL

Was good as usual time to replave bathroom.

Dear Mr DEN DEKKER - B., Thank you for your comment following your stay with us. Please note that we are currently upgrading the rooms and the bathroom in our hotel. We look forward to seeing you again. Sincerely

Useful area in which to stay.

Customer review rating 4.5/5

Sylvie Friends - Confirmed reviews ALL

Partly business, partly friends' trip this time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good stay

Customer review rating 4.5/5

Isabelle V. Business - Confirmed reviews ALL

Everything needed is there plus the smile of the team :)

Dear Mrs V., On behalf of my entire team, I would like to thank you for this complimentary comment. It reinforces our belief in the importance of the quality of your welcome. I hope to have the pleasure of welcoming you during a future stay in our hotel. Best Regards

Good night sleep

Customer review rating 4.0/5

Olivier Solo - Confirmed reviews ALL

The shower was odd but I've spent a good night sleep even though my window was by a street, I was not woken up by passing cars. For a Saturday night it was fortunately a quiet neighborhood.

Dear Oliver, Thank you for taking time to share this feedback We are very pleased to learn that you have appreciated the comfort of our rooms . We look forward to welcoming you again in the Ibis Valenciennes. Best Regards

It’s very urgent to verify your underground car park

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I damage my car!! The underground park is not conform for large car! Its very tight!

Dear ELYES F., Thank you for your feedback on your stay with us. I am sorry that the parking was not acceptable to you. It is an extra service to allow our guests to keep their car safe. You are not obliged to park in it Our underground car park is not large but unfortunately we cannot move the walls. We are not in a shopping centre but in a hotel and the spaces are smaller I apologize again. Sincerely

Good stay but could be better

Customer review rating 4.0/5

Sb Families - Confirmed reviews ALL

The location is ok but the hotel room facilities could be better. We missed a fridge for example. The hotel staff could also be a bit friendlier.

Dear Guest, I had great pleasure to share your feedback with our staff and we thank you warmly. Your satisfaction is our best reward Best regards

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff was welcoming and attentive. The quality of service was much better than the service we had at the Mercure in Valenciennes one month before. Staff are well managed and satisfied with their management.

Dear Mr B., The entire staff of the Ibis Valenciennes thank you for these compliments. Their efforts are rewarded and it encouraged them to keep ensuring you a quality welcome. We look forward to welcoming you again in our hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

covid

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Pleasant stay and friendly staff

Customer review rating 4.5/5

Henk Couples - Confirmed reviews ALL

Good quality of room, catering and staff.

Dear DEN D., We very much appreciate your comments regarding your stay at the ibis Valenciennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stop

TripAdvisor rating 4.0/5

Explorer110249 Families - TripAdvisor review

Nice hotel ten minutes from town center ,nice clean bright room good house keeping and friendly reception staff. we stayed here so we could visit our son who lives in the area . It is probably a one or two night stop hotel in the main but we had a six night stop and found it very good.

Dear Guest, My staff and I are delighted to hear that you have appreciated our welcome, our location in the heart of the city and the comfort of the room We look forward to welcoming you back to Valenciennes. Best Regards

Nice ibis hotel just outside town

TripAdvisor rating 3.0/5

Nickie G Business - TripAdvisor review

A very nice ibis that seemingly has taken over another adjoins hotel, I had to leave the main building and walk across the car park to access it, good size room and shower room, the big failure was as it is in most Ibis the Air conditioning that I was sold with the room didn’t work, it was over 30 when I booked in so I went out for a walk until the sun went from the window, Then I opened the window to let room cool down and ended up with at least 100 mosquito bites in the morning, WiFi also lousy, gray breakfast as always but 3 Ibis in 3 days with Air conditioning not working or turned down so much at main control that its rubbish

Dear Nickie, Indeed our air conditioning is down and try to do everything to inform our customers. Know that everything is done to solve this problem Thank you for taking time to share this feedback, Your satisfaction is our best reward. We look forward to welcoming you again in the Ibis Valenciennes

Good, clean hotel.

TripAdvisor rating 4.0/5

Eileen W Families - TripAdvisor review

Stayed for 2 nights to visit a relative's grave for Armistice. Staff were friendly, and hotel is clean. However, my husband and I had a good clean, quiet room whereas our son had a good clean room BUT was next to the lift. The first night was good for him, but the second night the hotel had a soft ball team in, and although they were not raucous the lift was in constant use late, hence his sleep was disturbed. Would suggest anyone staying there checks that their room is not next to the lift!

Dear Eileen, Many thanks for taking time to write this feedback about the reception, they will be delighted to read it. Your satisfaction is our best reward and encourages us to persevere. We rate however that you were drangé by some noise know that during your stay you can proceed to the change of room by calling the reception. We look forward to welcoming you again in our hotel

Nice enough place but noisy and under staffed

TripAdvisor rating 3.0/5

hucking_heckler Friends getaway - TripAdvisor review

Newly refurbished so very pleasant but what idiot puts hard flooring in a hotel. We could hear every footstep above and around us. The man collecting and delivering the linen at 4am was clearly making a meal of it too. We nearly went to help him to end the torture. Then , on Saturday night, they had one person working in the whole hotel checking people in, dishing out towels, answering the phone and trying to serve drinks. Nice enough place and a half decent location but we won't be back.

Dear Client, We thank you for your feedback. We work hard to satisfy our guests , and we are sorry for the inconvenience caused by noice in your room. If it happened again, don’t hesitate to call the reception and they will assign you another room. We hope to see you again in our hotel. Best Regards

Does what it says on the tin!

TripAdvisor rating 4.0/5

SteveM6782 Solo travel - TripAdvisor review

Practical, comfortable, lots of free parking. It's not The Ritz but then I never expected it to be! Good location a short stroll from the centre ville and extremely practical if you want to take in a match at the Stade du Hainaut.

Dear Steve, Thank you for taking time to share this feedback Thank you to specify that we are near the strategic point of Valenciennes We look forward to welcoming you again in the Ibis Valenciennes

Everything we wanted and expected

TripAdvisor rating 4.0/5

ITFCDragon Couples - TripAdvisor review

We picked this hotel because it was close to the Stade Hainaut and we were visiting Valenciennes to see the football match v Niort. The hotel was clean and comfortable and we had a particularly good room because it had a balcony. There was no view from the balcony as such but it was fun nevertheless to sit with a glass of beer and watch the world go by. The football stadium entrance is literally round the corner at the end of the road, and on that corner there is also an excellent little bar which serves food. There is a secure car park behind the hotel,although we didn't realise this and parked in the street outside. It's a 10-15 minute walk to the town centre and there is also a beautiful park down the road from the hotel. The hotel itself is much like any other Ibis, but taht is no bad thing.

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