ibis Ciboure Saint Jean de Luz Hotel 3 stars

Name: ibis Ciboure Saint Jean de Luz
Address: CIBOURE, 64500, FRANCE
Telephone: (+33)5/59417680
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 5,498 reviews

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+ 10 Services

ibis Ciboure Saint Jean de Luz Hotel

Vibrant economy hotel, open to everyone

Stéphane GARNIER, director, and his entire team are pleased to welcome you to the Ibis hotel in Ciboure.

Mr Stéphane GARNIER, Hotel Manager

The Hotel Ibis is ideally located in the center of Ciboure, a typical Basque town, and is just a 10-minute walk from the center of St Jean de Luz and Place Louis IV. Sights include the Maison de l'Infante and the church where Louis XIV was married. The be ach is a 15-minute walk away. 72 air-conditioned poppy style bedrooms are available for booking. A bar serving snacks is open 24 hours a day. Private paying indoor car park.

Located in the heart of Ciboure, a typical Basque village, separated from Saint-Jean-de-Luz by the River Nivelle. Just a 328-yard (300-m) walk from Saint-Jean-de-Luz city center.

Hotel extras

Close to the city center and the beach.
Ideal starting point for visiting the Basque Country
Free undercover car park
Free WIFI.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Ciboure Saint Jean de Luz

13 rue Georges OLASCUAGA
64500 ciboure
france

Tel: +33559417680

Fax: (+33)5/59232966

Check-in from 14h00

Check out up to 12h00

By plane
BIARRITZ At 15km / 9 miles
By train
ST JEAN DE LUZ At 0km / 0 miles

GPS :43.383866, -1.665212

Hotel services

BAR Non contractual photo

Our bar is a friendly meeting place where you can relax whenever you wish.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Wheelchair accessible hotel
Air conditioning
Wi-Fi
Bar

No Restaurant
One Bar

Wheelchair accessible hotel

Hotel informations
- 72 rooms
- 3 rooms for people with reduced mobility
- No family room
- No connecting room
- 60 non-smoking rooms
- 6 floors
Languages spoken at the hotel
- English
- Spanish
- French
Wi-Fi
- WiFi at the hotel
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Elevator to all floor
Iron
- Iron at reception

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with a double bed featuring the new bedding

Max. number of persons: 2
Area: From 14 m² / 151 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Room with 1 double bed and 1 single bed

Max. number of persons: 3
Area: From 15 m² / 161 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Superior room with 1 double bed and 1 sofa bed, sea view and balcony

Max. number of persons: 4
Area: From 19 m² / 205 sq ft

Business Desk

Superior room with 1 double bed, 1 sofa bed, river view and balconyNon contractual photo

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Business Desk

Standard Room with 1 double bed and 1 single bed, balcony

Max. number of persons: 3
Area: From 20 m² / 215 sq ft
Views: Harbour view, Ocean/Sea view *

Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Room with double bed adapted for guests with reduced mobilityNon contractual photo

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Business Desk

Standard Room with 1 double bed, balcony

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Mountain view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Great Stay

Susie E. Couples - 27/10/2021 Confirmed reviews ALL

From reception to check out all was brilliant

Ibis Ciboure

Swm Couples - 26/10/2021 Confirmed reviews ALL

We had to cut our stay short by a day due to personal matters but overall the stay was pleasant as usual when we have stayed at the hotel before this trip. Apart from the last 3 years (partly due to Covid) we have stayed at the Ibis Ciboure for the previous 10 or so years in September when we were attending the Comet Line Ceremonies in both Anglet and Ciboure. The management appears to have changed during the last 3 years so we missed the friendly, cheerful and helpfulness of Pierre. However, having said that the staff were helpful and friendly but the atmosphere of the hotel was 'colder' - but that may be to do with Covid. The furniture and fittings previously seem to have created a warmer, cosy atmosphere.

Bed is comfy

Lin G. Couples - 17/10/2021 Confirmed reviews ALL

We stayed 5 weeks ago and put a comment about the black build up in shower. The room we stayed in this week, the shower was even worse. You could scratch the black off the side of shower with your nail, and the vent in shower was really dirty. I have taken photos if anyone is interested.

Dear LINDA G., Thank you for taking the time to tell us about your experience at the ibis Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for the comment regarding the stains on the shower I will review with the cleaning ladies. It would also have been simple to warn us at the reception to be able to see directly with the cleaning lady or at the reception so that we go up to do the cleaning directly ourselves. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Correct

Anonymous Friends - 12/10/2021 Confirmed reviews ALL

Correcte

Good stay all round

Tc Couples - 10/10/2021 Confirmed reviews ALL

Good welcome, friendly personnel throughout, great room for the price. Just an unfortunate false fire alarm on second night

Very pleasant stay

Janine R. Friends - 04/10/2021 Confirmed reviews ALL

We chose the hotel for our overnight stay driving down to Spain. Excellent choice for location and facilities. Breakfast was great.

well located

Patrick F. M. Friends - 03/10/2021 Confirmed reviews ALL

Overall, very good. However, as we were staying only for 3 nights, my wife put the "do not disturb" sign on our door, each day when we went out but our room was made up when we got back. I appreciate the diligence of your staff, to do the normal tidying up while we were out but, with the presence still of Covid19 and, in the interests of guest safety, we did not want any other persons visiting our room, while we were out. Perhaps your staff should be made aware of this very important issue, Patrick F M..

Good as usual

Peter F. Couples - 24/09/2021 Confirmed reviews ALL

Have stayed many times over the years Always a smile welcoming you Hotel always clean Could do real coffee for breakfasts

Very convenient

Anonymous Solo - 21/09/2021 Confirmed reviews ALL

Reception staff fantastic - went well above the call of duty. Housekeeping staff less impressive

Well located but not as good as previous room in Accor Hotel

Jose Couples - 17/09/2021 Confirmed reviews ALL

The hotel location is very good but this one was not as clean as the previous location in Accor hotels (July 2021). Globally good but not the best one.

Dear MICHAEL G., Thank you for taking the time to tell us about your experience at the ibis Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Handy for town

Sue Couples - 17/09/2021 Confirmed reviews ALL

As expected clean and comfy for a one night stop over. Excellent breakfast.

Disappointed

Anonymous Families - 14/09/2021 Confirmed reviews ALL

Stain on sheet, hair in shower, black muck on shower wall. Felt more like a budget hotel. Nowhere comfy to sit just a hard chair.

Dear LINDA G., Thank you for taking the time to tell us about your experience at the ibis Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Great staff but room far below usual high standard

Simon C. Couples - 10/09/2021 Confirmed reviews ALL

We like this hotel - great location so one can walk into St Jean De Luz, and has free secure parking (parking in St Jean De Luz generally is very difficult). Staff are always very helpful, particularly on this occasion when we had a problem with a family bereavement and staff went out of their way to help us. The attention to COVID security was good, and the hotel had been refurbished nicely, apart from our room, Our room was a corner room (generally bigger, but not in this case) and was probably for disabled people since had douche italienne rather than the usual shower/toilet/sink module of Ibis Hotels, and since it had some handrails. The refurbishment needed completing :- 1: the toilet seat was broken, 2: the toilet flush was coming off the wall, 3: for the toilet there was a handrail to the seated person's right but if for disabled folk, there was no handrail to the left, 4: there were no rails to hang towels up, 5: the shower curtain was very discoloured at the base, 6: there was nothing to hang the shower head to the wall, 7: for wheelchair users, there was probably inadequate space to mobilise along the foot of the bed 8: there was a hole in the wall next to the window. 9: It would have been helpful to have a shelf by the sink for odds and ends 10: I think that the VMC/ventilation fan was not working so the bathroom got very humid. We are not disabled (thankfully) but we know Ibis can do great rooms for disabled folk eg Ibis Style Reze is fantastic IMHO. On the other hand, the three electric plugs were great since each included 2 USB charging ports, and I would re-iterate the positive points with which I started. We have stayed here at least three times previously and have always been very happy with the hotel and the helpful, friendly staff We anticipate that this room will soon be sorted and look forward to staying again.

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

It’s a comfortable hotel. Wifi goes wonderful there. And the opportunity to use the parking is the main reason to book your hotel

Picture perfect town

carolinemH990IP Solo travel - 30/12/2019 TripAdvisor review

The hotel is less than 10 minutes' walk to the bus and train station which are literally a a couple of minutes from the market and town centre. The hotel is in a quiet, pleasant area. The staff were helpful if difficult to get held of as they seem short staffed with one person running between the reception at the Ibis hotel and the Budget Ibis adjoined. The room was standard for Ibis. The breakfast was perhaps the least impressive I have seen at an Ibis, very little variety. Still, okay given the convenience of the location.

Hello Miss, Thank you for your comments following your stay at ibis Ciboure Saint-Jean-de-Luz. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, please accept, Madam, the expression of our best feelings. Salim HAMOUDA, Deputy director.

Un sejour a st jean de luz

Evoke2 Couples - 14/08/2019 TripAdvisor review

Very well appointed hotel and extremely popular with many residents. Very convenient for the gare sncf and both ciboure and st jean de luz. Staff very friendly and helpful. Breakfast was very good with a nice choice of food and beverages.

Dear, We very much appreciate your comments regarding your stay at the ibis Ciboure Saint-Jean-de-Luz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim HAMOUDA, Assistant de direction.

Conveniently Located and friendly staff

kenmar2016 Couples - 08/07/2019 TripAdvisor review

Good location with few minutes walk to St. Jean de Luz. Staff helpful and friendly. Room comfortable and clean. Breakfast good with reasonable choice of items to drink and eat.. Car parking on site available.

great location

PaulKay Couples - 04/07/2019 TripAdvisor review

We had one of the slightly larger with a small balcony and views in two directions. Great location easy to walk over the bridge into the busy St J de L, or stay Ciboure side where it was much quieter.

Dear PAUL LUSZNIAK, We very much appreciate your comments regarding your stay at the ibis Ciboure Saint-Jean-de-Luz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim HAMOUDA Directeur Adjoint.

Preferred hotel when traveling to Portugal

FarAway52815786506 Couples - 09/04/2019 TripAdvisor review

Hotel is located in a quit part of the City. Offers perfect parking possibilities in a secured spot.Center of city is in 5 walking minutes for the hotel. Friendly personnel and well designed sleeping room.

Hello, Following your opinion, we are happy to satisfy you. We will be sure to tell the staff your sympathy towards them. Regards, Salim.

Lovely stay

helep2014 Couples - 07/04/2019 TripAdvisor review

As always when we stay with Ibis, we had a great stay in a great ensuite room. A good breakfast with lovely welcoming staff and good parking. Ibis Ciboure is in a great location to explore Saint Jean De Luz. We'll definitely stay here again.

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