Information message

Pullman Bali Legian Beach Hotel 5 stars

Customer review rating 4.4/5 8,716 reviews

ALLSAFE approved hotel

Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Pullman Bali Legian Beach
See on a map
+ 15 Services

Hotel extras

  • Located on the beachfront of Legian Beach

  • Easy access to Kuta, Legian and Seminyak Legian attractions

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Premium Deluxe Ocean View rooms

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Outdoor playground for children
  • Air conditioned
  • NGURAH RAI DENPASAR Paying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Bali Legian Beach

1 Melasti
Bali
80361 legian
indonesia

Tel: +62361762500

Fax: (+62)361/762400

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI DENPASAR At 6km / 3.73 miles - Shuttle paying

GPS :-8.70957, 115.167585

Your meetings and events

With chic urban style and Balinese hospitality, the hotel features the latest technology and expert advice for organizing meetings, seminars, incentive events and weddings.Three flexible and fully equipped meeting areas can be booked separately or combined to serve as a 320 m² ballroom.We don't want to break your concentration, but the beach is right outside and when the meetings are over or before you head into another one, why not go for a swim?

Room descriptions and layouts

8 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Soundproof areas for greater confort

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Projection screen

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Experience the ultimate in tropical tranquility at Pullman. Each of the beautifully designed rooms and suites at this Bali hotel features a balcony or terrace, separate bath and shower, plus an in-room gymnastic kit, WiFi access and IPTV connection.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

GRAND DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 53 m² / 570 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 2 Single Beds, Ocean View

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

THE DELI @ PULLMAN

Type of cuisine: International

Providing cozy relaxing in the holiday atmosphere, offer a cosmopolitan food menu from European to Asian style.

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

G-BAR

Fresh picked fruit juices and light summer stomach supply around the mainpool on the groundfloor.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

IP-BAR

Fancy drinking culture around the pool with stunning sunset pictures.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

L-BAR

Trendy all day bar with drinking pleasure catering to style one's life located near the lobby and the main restaurant.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Pullman Bali Legian Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,716 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,035 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic location, amazing staff

Customer review rating 5.0/5

Cally Families - 08/04/2020 Confirmed reviews ALL

The hotel staff were amazing even amidst all the panic at the time with Coronavirus. They adapted extremely well and were always around to assist the guests. Special mention to the man who worked inside the gym as he was always so cheerful when I saw him even though I know how bored he must've been due to a low guest capacity in the hotel. I also loved all the staff who worked breakfast too. They were extremely attentive to all the guests.

Dear Cally W., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. I am very glad that our hotel gym staff and breakfast staff were able exceed your expectation, while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Beautiful hotel, friendly, helpful staff and a great location.

Customer review rating 5.0/5

Brenda R. Couples - 29/03/2020 Confirmed reviews ALL

We enjoyed a very relaxed holiday staying at your beautiful hotel, attended to by lovely friendly staff. Extremely clean and very well presented, this was our second visit and am sure we will be back.

Dear Mick R., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for coming back stay with us and taking your valued time sharing your compliment following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive your positive feedback and especially Nanncy her excellent effort, Please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

The Pullman Bali is well situated on the main street in Legian, directly opposite the beach and close to one of Bali's upmarket shopping malls Beachwalk.

Customer review rating 4.0/5

Bradley W. Families - 28/03/2020 Confirmed reviews ALL

The Pullman Bali staff were very accommodating during our stay with a smile greeting us whenever they saw us. The rooms were generous, clean, well air conditioned with great wifi connectivity. The buffet breakfast was enticing, with changes to the menu most mornings. The Balinese local buffet dinner experience was exceptional and consisted of a 'tapas' arrangement of balinese delicacies. Ultimately there was more food than our stomachs could handle. The pool deck well located overlooking Legian beach whilst the sun luonges being serviced by the friendly staff with food or drinks. The gym area is well equiped with an very attentive and motivated staff with cleanliness paramount. My family and i really enjoyed the pleasures of the Pullman Bali and were not let down in our expectations during our stay. Well done Pullman Bali and your staff and hope you all have good health into the future.

Dear Bradley W., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive your compliment and very thrilled to read on how enjoyable your stay were yet our hotel facilities and staff service could able meet your expectation, especially our reception Yoga his excellent service. Please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and I do hope there could be another chance for us to serve you better in the near future. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Excellect Stay

Customer review rating 4.5/5

Mike &. M. O. Couples - 27/03/2020 Confirmed reviews ALL

Great hotel with great staff and facilities

Dear Michael O., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Great view

Customer review rating 5.0/5

Craig Couples - 26/03/2020 Confirmed reviews ALL

Staff were fantastic

Dear Craig R., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Highly recommend

Customer review rating 4.5/5

Phil R. Families - 25/03/2020 Confirmed reviews ALL

Unfortunately stay cut short due corana virus. As usual, great service even under the circumstances. Hopefully Hotel will assist staff during the crisis. I will make every effort to return to Hotel when it safe to travel again.

Dear Phillip R., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. I am very thankful to read that our hotel staff service and facilities could able meet your expectation, while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, please stay safe. I thank you very much for sharing your experience, and we hope there could be another chance for us to serve you back in the near future when the COVID-19 case release. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Holiday with a difference

Customer review rating 4.5/5

Sharon F. Couples - 25/03/2020 Confirmed reviews ALL

The hotel is situated in a perfect location distant enough to be private but close enough to have access to the beach restaurants, shopping centres, popular venues all within walking distance. The staff are highly professional and always provide a warm welcome with nothing being a bother. Food is exceptional and the staff amazing. The house cleaning requires a few tweaks to improve service delivery but all in all was good

Dear Sharon F., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive your positive feedback and also the special name mention to our restaurant team, please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Great Location and Great Staff

Customer review rating 4.5/5

Oliver Couples - 25/03/2020 Confirmed reviews ALL

We enjoyed our stay and the staff were very helpful and friendly. Good location opposite beach and hotel amenities were very good.

Dear Oliver H., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. I am very glad to read that our hotel location and facilities could able meet your expectation, while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Great location, service and very friendly staff. Will stay again

Customer review rating 5.0/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

As above

Dear Raelene B., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Excellent allocation, Friendly Staff

Customer review rating 5.0/5

Sandra D. Friends - 25/03/2020 Confirmed reviews ALL

Absolutely a fantastic experience. Great friendly staff always willing to assist.

Dear Sandra D., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Great location

Customer review rating 3.0/5

Pam Couples - 24/03/2020 Confirmed reviews ALL

The Pullman staff were extremely friendly and helpful. We thought the kids pool was great, but the pool on floor 3 should have more shade ie big trees if possible, because the umbrellas were not efficient enough to keep out the heat and sun. The pool was well kept and lovely. The breakfast was beautiful, well done. And location excellent.

Dear Peter L., Warmest greetings from Pullman Bali Legian Beach. I would like to thank you very much for taking your valued time sharing us your recent stay experience at the Pullman Bali Legian Beach. I am very sorry that your experience might not yet meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback about the shadow at our hotel infinity pool area suggestion is very important to us. Please kindly rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I thank you very much for stay with us and we appreciate your sharing your concerns. While, it is our hope that there could be another opportunity for us to provide you better serve you in the near future. Sincerely, Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Well located. Helpful and friendly staff.

Customer review rating 4.5/5

John D. Couples - 22/03/2020 Confirmed reviews ALL

This was our second visit to the Pullman. Again not disappointed. Great location and great staff and service. We will be back

Dear John D., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach
Customer review rating 2.5/5

Clair B. Couples - 22/03/2020 Confirmed reviews ALL

Problems upon check in Overpriced cocktails at pool Happy hour using Arauk alcohol

Dear Clair B., I would like to thank you very much for taking your valued time sharing your recent stay experience at the Pullman Bali Legian Beach. I am very regret to read that your experience were not yet meet your expectations; please kindly allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback regarding the price concern is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I thank you very much for sharing your concerns, and it is our hope that there could be another chance for us to serve you better in the near future. Wishing you have a very good dary. Very Best Regards, Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Excellent hotel and location.

Customer review rating 5.0/5

Tyrone G. Couples - 22/03/2020 Confirmed reviews ALL

Our stay at Pullman hotel was great, service was magnificent and staff terrific.So helpful.

Dear Tyrone G., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Great

Customer review rating 5.0/5

Geoff H. Couples - 21/03/2020 Confirmed reviews ALL

Great time with excellent staff comfortable room will be back again!

Dear Geoffrey H., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive that our hotel staff service could able meet your expectation, while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I thank you very much for sharing your experience, and we do hope there could be another chance for us to serve you back in the near future. I remain at your disposal should I could be your further assistance. Nanncy Zhang Guest Relation Supervisor Mandarin Pullman Bali Legian Beach

Staff very friendly and helpful

Customer review rating 3.5/5

Glen Couples - 21/03/2020 Confirmed reviews ALL

The resort is very nice. If there is one th8 g 8 would recommend is much more shade around the infinity pool. That is, all day not just in parts of the day when the umbrellas are somewhat effective

Dear June C., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. I am very thankful to receive your kind suggestion about taking more shadow concerns, Please kindly rest assured that your kind wording will be share to our entire team for further investigation as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we do hope there could be another chance for us to serve you back in the near future. I remain at your disposal should I could be your further assistance. Very Best Regards, Nanncy Zhang Guest Relation Supervisor Mandarin Pullman Bali Legian Beach

Good location, close to beach, 15mins from airport

Customer review rating 5.0/5

Richard P. Couples - 21/03/2020 Confirmed reviews ALL

Very relaxing, staff are very warm, good food, very enjoyable and good quality dinner at price no higher than outside restaurants.

Dear On Bor Richard P., Warmest greeting from Pullman Bali Legian Beach! I would like to thank you very much for taking your valued time sharing your feedback following your recent stay experience at the Pullman Bali Legian Beach. It is always a pleasure to receive positive feedback while please kindly rest assured that your kind wording will be share to our entire team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I remain at your disposal should I could be your further assistance. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

A fantastic couple of days

TripAdvisor rating 5.0/5

geoffmark 20/03/2020 TripAdvisor review

Stayed for 2 fantastic nights here and enjoyed every moment of it. On arrival was greeted by Amy who made check in effortless and made us feel like valued guests. Despite the issues in the world the guest experience team where always smiling, positive and happy showing the Pullman level of service to all guests and would like to thank Dodi, Krishna and Arya for their daily chats. Check out with Putu was again effortless asking about our stay and again making us feel valued. It was also great to have a chat with Arvi and Agus from the management team and discuss the hotel and future plans. Great to catch up with Mark (GM) and as always a pleasure to chat with whilst ensuring that we were enjoying our stay and everything was up to the standard he expected (which it was) and he should be proud to have such an excellent service focused staff who are so positive and attentive to all guests. Dinner in the restaurant was either BBQ or Ala Carte and both were excellent with a large selection for the BBQ which looked fresh and inviting and tasted great. Breakfast buffet was good with a wide selection to suit everyone and it all looked appetising. Thank you to chefs Nova and Made for the beautiful eggs they prepared for us which were presented so nicely we didn't want to eat them (we did tho). We would like to thank Dana, Haity, Seni, Yulina, Suratami, Wila, Ayo and Augustino for the great service at dinner and breakfast making the meals so much more enjoyable. The suite we had was tastefully presented with an ocean view was well maintained and spotlessly clean with turndown at night replacing any amenities used during the day so thank you to the house keeping department. All of the Pullman staff are so positive, happy and friendly which shows they enjoy their job and are a credit to Mark and his management team. Its a great hotel in a great location and always a pleasure to stay there. See you all again soon

Dear geoffmark, It was a great pleasure to have you and Mr. Zein staying with us. Thank you again for the nice talks we had. In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your regular visit at Pullman Bali Legian Beach. We are already looking forward to the next opportunity when we will be able to grant you our familiar atmosphere again at Pullman Bali Legian Beach. Until then, our best wishes. Kind regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Reward yourself with this great stay

TripAdvisor rating 4.0/5

Avril B 03/02/2020 TripAdvisor review

Stayed here from the 6th of January for 11 nights. In walking distance to all of your daily shopping and eating needs. Enjoyed daily breakfast with limitless coffee. Staff are friendly and extremely helpful. Will definitely revisit and I highly recommend.

Dear Avril B, Thank you very much for sharing your experience during your stay at Pullman Bali Legian Beach.We are all pleased to hear that our service and the quality of our food just keep getting better. We are very happy to hear that the little touches around the property as well as the hotel locations were able to create an unforgettable experience, our location is indeed very interesting. We are perfectly located cross to the beach conveniently within walking distances from various shops, restaurants, Mall and traditional legian markets. Our doors are always open to welcoming you back and Pullman Bali Legian Beach team and I are looking forward to this moment. Best regards Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Lackluster Pullman

TripAdvisor rating 3.0/5

cowism 01/02/2020 TripAdvisor review

Positives Location was quite good if you are looking to stay in the more bustling part of Bali. View out to the sea from the 5th level ocean view room was amazing. Service recovery was also reasonable. The garden is quiet. Bed and pillow were super comfortable. Loyalty Manager is willing to listen to feedback, thank you. Negatives - Room 3519's toilet had some issues. The water didn't drain properly in the shower stall. Manager wanted to change my room but I was lazy because it's only a night left. I accepted another proposal. - Previous guest feedback about exposed cables in the bathroom not addressed - room didn't feel quite clean - breakfast was quite mediocre and overrun with tour groups and cabin crew - Infinity pool water was cloudy. Made it quite hard to swim - the welcome was weird as they didn't mention of any upgrade as a plat Member. I had to ask for a manager to check me in. - noisy if facing the main road. The view made up for it.

Dear cowism, Many thanks for sharing your experiences at Pullman Bali Legian Beach. It is wonderful to know that you were satisfied with your overall experience, our service standard, hotel locations, and the room that make your stay was amazing. We fully understand your disappointment regarding the check-in process. We are surprised to learn though that our welcomer did not informed you for the room up-grade even though we did for your stay, this is not the way we handle our check-in process. We further thank you for raising your concerns in regards to the room toilet issue as well as the water quality in our infinity pool, for sure we will share to our management. It would give us great pleasure at the next opportunity to also convince you of our signature pullmanlife services at Pullman Bali Legian Beach. Beast regards Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby