ibis budget Ciboure Saint Jean de Luz 2 stars

Customer review rating (ALL Rating) 4.2/5 3,986 reviews

ibis budget Ciboure Saint Jean de Luz
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+ 10 Services

Hotel extras

  • Downtown area

  • Renovated hotel

  • Free private car park

  • Near the beach

  • Village atmosphere

Hotel location

ibis budget Ciboure Saint Jean de Luz

13 rue Georges Olascuaga
64500 ciboure
france

Tel: +33892701251

Fax: (+33)5/59232966

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORT BIARRITZ At 22km / 13 miles

  • By car

    SORTIE N 2 At 4km / 2 miles

  • By train

    GARE SNCF At 0km / 0 miles

GPS :43.383644, -1.664499

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
Catering services
  • No Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 47 rooms
    • 3 rooms for people with reduced mobility
    • 2 family rooms
    • No connecting room
    • No non-smoking room
    • 5 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Wi-Fi
    • WiFi in the communal areas
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property

Our accommodation(s)

Our guest reviews for
ibis budget Ciboure Saint Jean de Luz

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,986 reviews

TripAdvisor Rating 3.5/5

714 reviews

Well located, really bad mattress, terrible nightsleep

Customer review rating 1.5/5

M Couples - 27/10/2021 Confirmed reviews ALL

The hotel is fine, matching Ibis Budget standards. However the bed is just terrible. We needed to sleep one good night and we were barely able to sleep 2 hours properly. The mattress was deformed, pushing both of us to the middle and way too rigid. We don't know if all other mattresses were like this, but the one on room 807 is to avoid at all effort. Breakfast was fine. Good luck

Dear MARA R., Thank you for taking the time to tell us about your experience at the ibis budget Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Confusing and frustrating hotel.

Customer review rating 1.5/5

Michael P. Couples - 19/10/2021 Confirmed reviews ALL

There was no signage indicating where the rooms were or on what floor. We went to one elevator and found out that it was the wrong one, we were pointed to another. We guessed room 37 was on the 3rd floor but there was no sign. We looked at breakfast and decided that it looked good. We sat down and were asked for our room number, it turns out there were 2 different hotels using one reception desk which separated the hotels. who would have thought? We were in the wrong area for Breakfast. Again, signs were non existent. Exiting the parking garage was another problem, no signs for exit or this way, or push or pull the door. We went upstairs and got nowhere, came down and noticed a door but could not figure out how to open it. People who work here know where everything in but each guest does not.

Dear MICHAEL P., Thank you for taking the time to tell us about your experience at the ibis budget Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Directions are given upon your arrival and since this is a lot of information you may not have remembered everything. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Good stay

Customer review rating 4.5/5

Horia Solo - 02/10/2021 Confirmed reviews ALL

Good location, near the city center. Rooms are sufficiently big for 1-2 persons. Very clean. Parking places are available free of cost in front of the hotel.

Nice room and staff

Customer review rating 5.0/5

Samuel Couples - 07/09/2021 Confirmed reviews ALL

All the staff was always very kind and helpful. The room was clean and cosy. The breakfast was delicious and the location of the hotel is not too far from the center.

A PROXIMITE DU CENTRE VILLE ET MER

Customer review rating 3.5/5

Carole L. Families - 07/08/2021 Confirmed reviews ALL

GARAGE PREVU TRES PRATIQUE PERSONNEL AGREABLE

Renovated. Excellent location. GREAT SERVICE

Customer review rating 5.0/5

Alex G. Solo - 11/07/2021 Confirmed reviews ALL

Superb customer service. Very friendly staff. Above and beyond experience.

Very well located

Customer review rating 4.0/5

Sue Couples - 10/10/2020 Confirmed reviews ALL

Very satisfied, very clean and lovely welcome x

Perfectly acceptable....but a bit worried about social distancing

Customer review rating 3.5/5

Db Couples - 21/09/2020 Confirmed reviews ALL

The hotel is everything you would expect from a budget hotel and none the worse for it. We have stayed on a number of occasions in this particular hotel as well as other Ibis budget hotels. A good position just outside St Jean de Luz and with its own parking. The rooms are sparse, but ours was quite large for two people -although it was a family room . The bathroom was adequate and generally the facilities seemed clean if well-used. Our only concern would be breakfast facilities and the breakfast room had too many tables to adhere to practical social distancing requirements. The flow of people and the position of facilities meant that people were well within one metre of each other at various times, plus guests weren't observing the restrictions.

Well located

Customer review rating 4.5/5

Anthony J. K. Couples - 18/09/2020 Confirmed reviews ALL

Great location for visiting the old town of Saint Jean de Luz. Hotel comfortable and welcoming. The only worry we had was the breakfast room got a little crowded which we weren’t used to.

Short Stay

Customer review rating 2.5/5

Martin S. Couples - 22/03/2020 Confirmed reviews ALL

We were travelling from Portugal. We had planned to stay overnight but our ferry was cancelled due to the virus. As we had to get to Calais by the following morning, we only spent a few hours at the hotel, mainly to have a shower. The hotel looked OK. Good location. But hard to really comment

Dear MARTIN S., Thank you for taking the time to tell us about your experience at the ibis budget Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in a hurry to receive you another day so that you can enjoy your stay. Sincerely, Salim HAMOUDA, Directeur Adjoint.

Well located

Customer review rating 3.0/5

Antonia Families - 03/03/2020 Confirmed reviews ALL

Unfortunately we spend a lot of heat in the room, it seems that the air conditioning would not be.

Dear Antonia S., Thank you for taking the time to tell us about your experience at the ibis budget Ciboure Saint-Jean-de-Luz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We only have heating during this period, if it was too hot in the room we should have turned it off or open the window. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane GARNIER Directeur

Always a good place to stay

TripAdvisor rating 5.0/5

Tara G Couples - 18/03/2019 TripAdvisor review

Driving from England to southern Spain, we simply need a safe, clean hotel for 1 night and this is where we always stay. Easy access to the motorway and a short walk to the lovely old town with secure parking and clean comfortable beds. The staff are polite and helpful. What more do you need?

Nice hotel

TripAdvisor rating 4.0/5

Robert B Couples - 11/03/2018 TripAdvisor review

Nice stop over on route to Spain, parking a phaf, down one lot of stairs to go outside to get to other set to go back up. Wi-Fi needs updating, too weak. Don't stay at back of hotel which overlooks the railway line, not great for a good nights sleep. Not much to do in evenings during March, not much open.

Gorgeous little port town

TripAdvisor rating 4.0/5

Linda S Couples - 09/02/2018 TripAdvisor review

When we arrived, we were pleasantly surprised as to how close the hotel was to the town centre. Lovely walk around the port, very easy check in, very accommodating. Good size room, very comfortable night's sleep.

no frills, good location

TripAdvisor rating 4.0/5

janneman55 Couples - 19/06/2017 TripAdvisor review

Ibis Budget is fine for one night, and this hotel is a 10 minutes' walk to the interesting part of St Jean de Luz. It is quiet, the man at the reception desk was very friendly, and they have a closed car park next door. We don't need more when travelling to or from home

My review

TripAdvisor rating 4.0/5

luis b Family - 09/01/2017 TripAdvisor review

First ibis to supply 3 towels and 3 cups, but the shower was dirty, petty because the rest was very good,. The location is in a very nice village and the access to the motorway is very easy and easy to reach.

Ciboure

TripAdvisor rating 5.0/5

G7808MYpaulinem Couples - 02/10/2016 TripAdvisor review

Very welcoming, friendly staff, comfortable rooms, nicer than the Ibis next door. St Jean is a great place to stay nice atmosphere, plenty of places to eat, great scenery, break fast is good on the Boulangerie opposite the hotels and cheaper too!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Would never match Premier inn or Travelodge.

TripAdvisor rating 2.0/5

BURLEYCHASSEY Couples - 04/08/2016 TripAdvisor review

Well situated for all amenities. Unfortunately, that's where it ends. The staff seemed to do what they want, from reception to cleaning staff. Our room was full of dust, even the Venetian Blinds in Reception were covered in dust, someone had scraped on the dust on Blinds, "please clean me" !

Good basic hotel

TripAdvisor rating 3.0/5

ISandoval Family - 03/08/2015 TripAdvisor review

A bit far from the center, but serves the purpose. We stayed a night. Room was enough for 3 people. Everything ok, cleanning could improve. Shower ok, beds ok, nice sleep. Nice walking distance to St Jean.

Value for money

TripAdvisor rating 5.0/5

Nick E Couples - 02/01/2015 TripAdvisor review

You get what you pay for. The price at this budget hotel is very good and the hotel very clean, tidy and well kept. The staff are helpful and friendly. It is actually at the back of the IBIS Ciboure, why pay more. Whilst the area around the hotel is not inspiring, it's location is excellent being only a short walk into Saint Jean. If you want a couple of nights here then it is fine as a pit stop on the way south. We will be staying here again, good choice.

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