Mercure Budapest City Center Hotel 4.5 stars

Customer review rating 4.5/5 5,987 reviews

Mercure Budapest City Center Hotel
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Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LISZT FERENCPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Boat excursions
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20
1052
budapest
hungary

Tel: +3614853100

Fax: (+36)1/4853111

Check-in from 14h00

Check out up to 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • By plane

    LISZT FERENC At 20km / 12.43 miles - Shuttle paying

  • By train

    EASTERN RAILWAY At 2.5km / 1.55 miles

  • By train

    SOUTHERN RAILWAY At 2km / 1.24 miles

  • By train

    WESTERN RAILWAY At 2km / 1.24 miles

GPS :47.494183, 19.052557

Companies

  • AMERICAN EXPRESS 0.1 km / 0.06 mi
  • BOMBARDIER 115.0 km / 71.46 mi
  • CEVA PHYLAXIA 8.0 km / 4.97 mi
  • CITY BANK 0.1 km / 0.06 mi
  • DANONE 14.0 km / 8.7 mi
  • DELL 12.0 km / 7.46 mi
  • DEUTSCHE TELEKOM 4.0 km / 2.49 mi
  • E.ON 1.0 km / 0.62 mi
  • GDF SUEZ 16.0 km / 9.0 mi
  • IKEA 8.0 km / 4.97 mi
  • INDITEX 0.5 km / 0.31 mi
  • ING 5.0 km / 3.11 mi
  • METRO 15.0 km / 9.32 mi
  • RAIFFEISEN 1.5 km / 0.93 mi
  • ROBERT BOSCH 8.0 km / 4.97 mi
  • SEALED AIR 44.0 km / 27.34 mi
  • SIEMENS 7.0 km / 4.35 mi
Companies

Your meetings and events

Our dedicated professional staff will ensure you the success of your conference in 7 air conditioned meeting rooms. Some of the rooms offer natural daylight which ensures the comfort of an all-day event and are equipped with modern technology.The Mercure Budapest City center hotel is an ideal location for small and medium size events which are prepared and organised with special care and precision.To serve the most sophisticated requests our Board Room is a perfect location with stylish athomosphere and latest technical solutions.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • WIFI access

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Superior room with the touch of Budapest - exclusive comfort with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room with the touch of Budapest - exclusive comfort with two separate beds

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with the touch of Budapest - exclusive comfort with privilege services

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with the touch of Budapest-exclusive comfort with privilege services, twin beds

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

My Room - Taste of Hungary - exclusive comfort with privilege services

  • Max. number of persons: 2
  • Area: From 0 m² / 0 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Winestone City Center

Type of cuisine: International

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Lunch

08:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,987 reviews

tripadvisor

TripAdvisor Rating 4.0/5

515 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Best stay ever

TripAdvisor rating 4.0/5

Attila N Couples - 10/07/2020 TripAdvisor review

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Best location anyone could ask.

Customer review rating 4.5/5

Kyriacos K. Friends - 03/04/2020 Confirmed reviews ALL

It was my first time to the hotel. I enjoyed my time there. We were given a quite room, clean and cosy. The location of the hotel was amazing. Everything was near the hotel. Great hotel.

Dear Kyriacos K., Thank you very much for taking the time to share your experience following your stay at the Mercure Budapest City Center. It was a special pleasure to see that you enjoyed your stay with us and you were generally satisfied with the hotel. I have taken good note of your remark regarding the cosy, quiet room and the amazing location. I hope your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Friendly

Customer review rating 4.5/5

Anonymous Business - 29/03/2020 Confirmed reviews ALL

Overall a good experience. Friendly and welcoming staff

Dear Valued Guest, I very much appreciate that you have decided to share your feedback following your stay at the Mercure Budapest City Center. I was glad to read that you had a pleasant stay with us and you were generally satisfied with the hotel. I have taken good note of your remark regarding the welcoming and friendly staff. I am going to share your feedback with the team, because I am sure it will be a great source of motivation for them to keep up the good work. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good location, good room

Customer review rating 4.5/5

David Solo - 25/03/2020 Confirmed reviews ALL

Staff make the difference in hotel experience. Staff were friendly and helpful and available. Happy days. Location also great.

Dear David, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. It was a special pleasure to read that you had such a pleasant stay with us and you were fully satisfied with the hotel. It was really nice to, that you found my colleagues hospitable and professional, they are very valuable and I am very proud I work with them. I have also taken good note of your remarks regarding the good location and room. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great hotel!

Customer review rating 4.5/5

Iuliia Couples - 24/03/2020 Confirmed reviews ALL

The hotel was amazing! The staff was very helpful and proffesional!(my husband forgot the wallet in the safe , but they found it and sent it to us!!!)! Comfortable location in the city center! I can advise this great hotel for staying!

Dear Iuliia, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was really happy to see that you were fully satisfied with the hotel and it was a great experience for you! I am really proud of my colleagues and it was nice to see that they could assist with your wallet and send back to you such a valuable item. I am going to share your feedback with the team, because I am sure it will be a great source of motivation for them to keep up the good work. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good central location.

Customer review rating 4.5/5

Schmill2 Couples - 20/03/2020 Confirmed reviews ALL

Great city break stay with good facilities & excellent staff! Nothing was too much trouble for all staff, would definitely recommend everyone use this hotel for business & travel use.

Dear Schmill2, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was happy to read that you were generally satisfied with the hotel and you would recommend our hotel. I have taken good note of your remark regarding the good facilities and the excellent staff. I hope you could take advantage of our central location. I very much appreciate your recommendations regarding the breakfast offer, we should improve. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good stay

Customer review rating 4.5/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

Nice hotel, Nice straff and Nice food.

Dear Valued Guest, Thank you very much for taking the time to share your review following your stay at the Mercure Budapest City Center. It is always a great pleasure to receive positive feedback like yours and I am glad you had a pleasant stay with us. I have taken good note of your remarks regarding the nice hotel and nice staff. I look forward welcoming you back. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent location

Customer review rating 4.5/5

Fran Couples - 18/03/2020 Confirmed reviews ALL

Lovely room excellent location,staff very friendly and helpful

Dear Fran, Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. It is always a great pleasure to receive a positive comment like yours, I am happy that you were fully satisfied with the hotel. I have taken good note of your remark regarding the lovely room and the excellent location. It was nice to see that you found my colleagues friendly and helpful. We are working hard to provide the best experience to our guests and I was proud to read, it came through to you. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Central location for all landmarks

Customer review rating 4.5/5

Kj Couples - 18/03/2020 Confirmed reviews ALL

Weekend break in central location. Bedroom was small but clean and tidy with all we needed. Breakfast was minimal, cereals, toast (machine wasn't working well), fruit, cold eggs, not what we were expecting. One of us didn't bother having any even though included in booking. We had a Privilege room so had use of lounge, nice coffee, minimal snacks, wine and cava available 5pm +. The bedroom temperature was quite warm despite air con, this was the same throughout the hotel, felt just a little too warm. Cleaning staff were quiet and efficient, only seen them once smiling as they work. Booking in and out staff were very helpful and friendly. The man on reception on Sunday evening 15th March was a little abrupt when we were asking about a late check out - he thought we wanted a taxi for 4am?? He was very heavy handed yet efficient with his tippex! Few rowdy chaps in the hotel bar swearing loudly which put us off using it as no one asked them to keep it down. Shame as looked a nice bar. We would recommend for location and mid range price.

Dear KJ., Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. First of all, I would like to let you know, I very much appreciate that you have highlighted the issue you faced - like the breakfast selection and my colleague's abrupt behaviour. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Although I am truly sorry for any inconvenience you have experienced. In the same time I was glad to read that you found my colleagues friendly and even though the room was small you found it clean. Thank you very much for recommending us, I hope we will have another chance to welcome you back and better serve you in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

no CoVid tolerance

Customer review rating 4.5/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

Due to CoVid I needed to leave earlier, any airline, etc. is flexible about this extraordinary situation, but not Accor. Was an experience I never expected to make with Accor Group. The hotel itself is nice, regrettably no information about fitness area closed, but one of the best breakfasts I ever had in Budapest hotels.

Immaculately clean, well located

Customer review rating 4.5/5

Danielle G. Couples - 17/03/2020 Confirmed reviews ALL

Hotel is immaculate. Rooms are modern and newly refurbished (look exactly like the pictures) great location, helpful staff. Would highly recommend!

Dear Danielle, I very much appreciate that you took the time to share your feedback concerning your stay at the Mercure Budapest City Center. It was honestly a pleasure to read your review, I am really happy that you enjoyed your stay so much with us. I have taken good note of your remarks regarding the modern, newly refurbished room and the helpful staff. I am glad that you found to room immaculately clean. Thank you very much for recommending us, I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Confortable, good benefits

Customer review rating 4.5/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

2 weeks for work in Badupest Mercure City Center. Good quality for the Breakfast. Spacious and comfortable room.

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. First of all, I am truly sorry for the inconveniences you have experienced, for example the noise coming from the neighbours or the hallway. I also very much appreciate your recommendation regarding being more considerate for those who are in the lobby. On the other hand I was happy to read that you found the hotel comfortable and the breakfast selection good quality.I have also taken good note of your remarks regarding the good benefits. I sincerely hope, we will have the chance to welcome you back and better serve you in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good central location with great breakfast though room was very hot & smallest bathroom I’ve ever seen

Customer review rating 4.5/5

Md, U. Friends - 16/03/2020 Confirmed reviews ALL

Location & breakfast were perfect. Room was good except very warm though a fan was provided and helped.

Dear MD., Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. I appreciate all your recommendations regarding the services we should improve and in the same time I would like to apologise for any inconvenience you have experienced in line with the temperature in the room or the size of the bathroom. Your remarks are especially valuable for us in a continuous effort to provide better service quality. On the other hand I have taken very good note of your remarks regarding the very good breakfast and the perfect location. Thank you again for sharing your concerns, and it is my hope, that you will give us another opportunity to better serve you in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent location

Customer review rating 4.5/5

Sarah Couples - 15/03/2020 Confirmed reviews ALL

Within walking distance of most sites and the metro and bus stops. Hotel was lovely and service excellent

Dear Sarah Thank you very much for the review about your stay at the Mercure Budapest City Center. It is a always a great pleasure to receive positive feedback like yours, I am happy that all your experiences met with your expectations. I have to agree with you our location is perfect for a quick city break, I hope you could take advantage of it too. I have also taken good note of your remark regarding the lovely and excellent service. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great lication

Customer review rating 4.5/5

Thomas K. Couples - 15/03/2020 Confirmed reviews ALL

The general Customer service was great, friendly and hospitable.check-in process easy and smooth, good new setup. We did however have some issues about water leaking around the toilet and also problems with the A/C - the room was very warm, at this time of year not huge problem but should be checked. Was also advised upon check-out. But overall happy for the experience.

Dear Thomas K., I very much appreciate that you have decided to share your detailed review following your stay at the Mercure Budapest City Center. First of all, I am truly sorry for the inconveniences you have experienced in line with the maintenance issues in your room. I am going to share your comment with the team in order to make sure, these problems are fixed, but I appreciate that you have highlighted them. Your remarks are especially valuable for us in a continuous effort to provide better service quality. On the other hand I was truly happy to see that you found my colleagues friendly and hospitable. I am very proud of them. It was nice to read that you liked our open reception concept too. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Well positioned...great friendly atmosphere....extremely comfortable

Customer review rating 4.5/5

David A. K. M. Business - 14/03/2020 Confirmed reviews ALL

Every need was met with efficiency, quality and timeliness from the moment we arrived till the day we departed

Dear Mr.& Mrs. M, What a nice review! Thank you very much for sharing if following your stay with us! I was happy to read that you had a pleasant stay with us and all your experiences met with your expectations. It was a special pleasure to see that everyone in the hotel were professional and respectful for your needs, I am very proud of them. I have also taken good note of your remarks regarding comfortable location and the extremely spacious hotel. Thank you for your kind words. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Well located clean hotel

Customer review rating 4.5/5

Laura B. Couples - 14/03/2020 Confirmed reviews ALL

Fabulous stay clean hotel and organised staff

Dear Laura, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was happy to see that you were fully satisfied with the hotel and enjoyed your stay with us. I have taken good note of your remark regarding the clean hotel and the fabulous locations. It was a special pleasure to read that you found my colleagues well-organised. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Perfectly Accessible Location!

Customer review rating 4.5/5

Carlo P. Business - 14/03/2020 Confirmed reviews ALL

It is perfectly located in the heart of Budapest. Good professional staff. Great housekeeping and cozy, clean rooms. Breakfast menu could still be improved though, to satisfy customer preferences. Overall a good, relaxing stay!

Dear Carlo P., Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was happy to read that you had a pleasant, relaxing stay with us, we are working hard for this kind of reviews. I have taken good note of your remark regarding the professional staff and the great housekeeping service. I am going to share your comment with the team, because I am sure it will be a great source of motivation for them to keep up the good work. In the same time I very much appreciate that you have highlighted the issues you faced - like the breakfast selection or the elevator - therefore, we know where can we improve. Your remarks are especially valuable for us in a continuous effort to provide better service quality. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good stay

Customer review rating 4.5/5

Des M. Couples - 14/03/2020 Confirmed reviews ALL

Well managed hotel

Dear Des M., Thank you very much for taking the time to share your review following your stay at the Mercure Budapest City Center. It was nice to see that you had a good stay with us and your experiences regarding the hotel met with your expectations. I am going to share your comment with the team, because I am sure it will be a great source of motivation for them to keep up the good work. I am looking forward for your future visits. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com
Customer review rating 4.5/5

Nm Couples - 04/03/2020 Confirmed reviews ALL

The mattress was poor !! Not respectful at all to put such mattress. There was no omelet stand for two days. Average and simple breakfast. There was no water flow in the shower

Dear nm, Although this is not the type of feedback we enjoy receiving I would like to thank you for taking your time for sharing your kind feedback with us. I am deeply sorry to read that your experience did not meet your expectations especially concerning the bed comfort; please let me express my sincerest apologies for the experienced inconvenience. Your comment is a bit surprising for me as the mattresses were changed during the renovation project therefore it is not older than 3 years and we haven't received negative comments concerning it's comfort. Next time please do not hesitate to share your concerns with us on the spot in order to find a proper solution for your issue. I regret that the live cooking station was temporally closed during your stay. Please be inform that you can order fresh egg dishes from our waiters anytime. While I wish you had a better experience with us, it is a feedback like this that we learn from and use to improve. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com
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