Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,250 reviews

Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone +36 1 485 3100

Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Your meetings and events

Our dedicated professional staff will ensure you the success of your conference in 7 air conditioned meeting rooms. Some of the rooms offer natural daylight which ensures the comfort of an all-day event and are equipped with modern technology. The Mercure Budapest City center hotel is an ideal location for small and medium size events which are prepared and organised with special care and precision. To serve the most sophisticated requests our Board Room is a perfect location with stylish athomosphere and latest technical solutions.

Room descriptions and layouts

7 

meeting rooms

From 1 to 130 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,250 reviews

TripAdvisor Rating  4.0/5  630 reviews

Well located

Customer review rating 4.5/5

Jb Business - Confirmed reviews ALL

In general I am happy with my brief stay, good location for short visit. Breakfast is common but good.

Great location, not best time to visit

TripAdvisor rating 4.0/5

_cplamont121 Business - TripAdvisor review

The hotel checkin was very good, personal and at a small table rather than a counter. The bar was reasonably priced and good selection of wines, but not beer. The room (10th floor) was spacious, but relatively basic. Had a TV with international channels. Had a minibar, not used at those prices, example a Snickers or a Coca-Cola can will set you back €4, a safe, good quantity of towels and a very comfortable bed. IMO it lacked character, the bathroom smell of stagnant water meant ensuring the door was shut at all times. Maid was reliable, thorough and did a good job. Breakfast was a bit of everything for everyone, but not the best quality. Sadly during my visit there were maintenance works within the hotel on the roof directly above my room, plus a majour construction project next door. This is temporary, but to be considered if staying on the next 3 months. As for location, fabulous area and right in the thick of it

Dear _cplamont121, First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am truly glad to see that our central location especially met your expectations. On the other hand, I was distressed to read about the inconveniences you have faced during your stay. As guest satisfaction is one of our top priority, we are taking all reviews extremely seriously. We strive every day to go the extra mile for our guests therefore your comments concerning the critical points are very well noted and we are going to do our best to learn from it and to improve. Thank you once again for your summary and I truly hope to have the opportunity in the future to welcome you back to us. Kind regards, Nándor Iváncsics General Manager

Good location, courteous services, uncomfortable bed.

Customer review rating 3.5/5

Goran Business - Confirmed reviews ALL

I came to Budapest for a business trip, the stay at the hotel was alright, staff was courteous and helpful, overall a smooth experience but this is the second time when the bed in the room is very worn out and shaped like a boat. I stayed at the hotel a few months ago and had this issue, i thought it was a problem in the room but now it happened again so i think overall the mattresses at the hotel are worn out and need changing.

Perfect location in a fantastic city.

TripAdvisor rating 5.0/5

Shaunsanders Couples - TripAdvisor review

Great hotel in the perfect city centre spot. Staff were lovely and very very helpful. Breakfast had everything you could wish for. Room very comfortable and quiet. This really was a fantastic city break. We enjoyed it so much that we will be returning within the next 3 years. There was virtually nothing to fault.

Dear Shaunsanders, First and foremost, I would like to thank you for choosing our hotel and for taking your time to share your feedback. I am truly glad to hear that our central location and breakfast selection especially met your expectations. Your satisfaction serves a great source of motivation for our team. Thank you once again for your kind review, we really look forward to welcoming you back to Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Nándor Iváncsics General Manager

Nice accommodation bad bed

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

All ok but hard synthetic pillows and duvets, not what I expected in this class of hotel.

Dear Valued Guest, First of all, I would like to thank you for sharing feedback on your experience regarding your recent stay in Budapest. On the other hand, it was sad to see that you did not fully enjoyed your stay, please accept my sincerest apologies if you feel we did not reach your expectations. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously. I am grateful that you shared your honest opinion, it is the key of the continuous development of our services. While I wish you have had a better experience with us, I really hope to have the opportunity in the future to welcome you back to Mercure Budapest City Center. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 962 reviews 9.5/10 Location
  • 814 reviews 6/10 Room
  • 806 reviews 8.4/10 Service
  • 11 reviews 7.5/10 WiFi
  • 556 reviews 7.9/10 Breakfast
  • 470 reviews 3.3/10 Comfort
  • 348 reviews 7.5/10 Cleanliness
  • 221 reviews 3.6/10 Amenities

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