Mercure Budapest City Center Hotel 4.5 stars

Customer review rating 4.5/5 6,266 reviews

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Mercure Budapest City Center Hotel
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+ 22 Services

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20
NTAK: SZ19000376, szálloda
1052 budapest
hungary

Tel: +3614853100

Fax: (+36)1/4853111

Check-in from 15h00

Check out up to 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • By plane

    LISZT FERENC At 20km / 12.43 miles - Shuttle paying

  • By train

    EASTERN RAILWAY At 2.5km / 1.55 miles

  • By train

    SOUTHERN RAILWAY At 2km / 1.24 miles

  • By train

    WESTERN RAILWAY At 2km / 1.24 miles

GPS :47.494183, 19.052557

Companies

  • AMERICAN EXPRESS 0.1 km / 0.06 mi
  • BOMBARDIER 115.0 km / 71.46 mi
  • CEVA PHYLAXIA 8.0 km / 4.97 mi
  • CITY BANK 0.1 km / 0.06 mi
  • DANONE 14.0 km / 8.7 mi
  • DELL 12.0 km / 7.46 mi
  • DEUTSCHE TELEKOM 4.0 km / 2.49 mi
  • E.ON 1.0 km / 0.62 mi
  • GDF SUEZ 16.0 km / 9.0 mi
  • IKEA 8.0 km / 4.97 mi
  • INDITEX 0.5 km / 0.31 mi
  • ING 5.0 km / 3.11 mi
  • METRO 15.0 km / 9.32 mi
  • RAIFFEISEN 1.5 km / 0.93 mi
  • ROBERT BOSCH 8.0 km / 4.97 mi
  • SEALED AIR 44.0 km / 27.34 mi
  • SIEMENS 7.0 km / 4.35 mi

Hotel services

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 239 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 239 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • German
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • BUD Additional charge
    • LISZT FERENC Additional charge
  • Garage Additional charge
    • On site
    • 10 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Fitness room Currently unavailable
    • On site
    • Massage
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Our dedicated professional staff will ensure you the success of your conference in 7 air conditioned meeting rooms. Some of the rooms offer natural daylight which ensures the comfort of an all-day event and are equipped with modern technology.The Mercure Budapest City center hotel is an ideal location for small and medium size events which are prepared and organised with special care and precision.To serve the most sophisticated requests our Board Room is a perfect location with stylish athomosphere and latest technical solutions.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • WIFI access

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Our guest reviews for
Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,266 reviews

TripAdvisor Rating 4.0/5

547 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

construction near the hotel

Customer review rating 3.0/5

Anonymous Families - 09/10/2021 Confirmed reviews ALL

Construction near the hotel. They started pounding at 8 in the morning. There was no warning about this.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed there is a construction work in the neighborhood that causes noise during the day. I am extremely sorry for the inconvenience you had to bear with because of the situation has caused to you. The construction works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Furthermore I regret that you were disappointed due to our cleaning policy. Please be assured that the well being and health of our guests and colleagues were and will be always a priority for us. In order to minimize the risk of infection we enter and clean the room only upon request. Of course if your need is the daily cleaning we are happy to fulfill it. Last but not least pleased be informed that the door at Váci street is closed due to security reasons after the closure of the restaurant. Please be assured that your comments are highly appreciated and we will take them into consideration. Thank you once again for your time and care and I do hope you will give us the chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Disappointing

Customer review rating 2.0/5

Anonymous Solo - 09/10/2021 Confirmed reviews ALL

I stayed in your hotel many times. This time was not satisfying. I made an upgrade to my room. You mentioned that the lounge will also be available but it was closed and that instead I can get same things in the lobby bar. Actually at the lobby bar we had some poor sandwiches and nothing to compare with the lounge. I understand that due to Covid 19 the lounge is closed but why are you advertising the lounge with the upgrade when you know it is closed

Lovely hotel in the center of Budapest

Customer review rating 4.5/5

Thomas A. Business - 08/10/2021 Confirmed reviews ALL

A business stay of two days in Budapest. The hotel is situated very near the center of the city, with direct access to all neighboring sights. The room was very nicely decorated and the bed was extremely comfortable. Bathroom and appliances were fully functional. Breakfast and bar was also very good

Dear Thomas A, First of all, I would like to thank you for choosing our hotel for your recent business stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I was happy to hear that you could enjoy our central location and comfort of your room as well. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Thank you once again for sharing your comments and feelings. I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com
Customer review rating 5.0/5

Rita Business - 06/10/2021 Confirmed reviews ALL

Best service ever, from check-in until the last minute.

Dear Rita, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great personal service

Customer review rating 4.0/5

Christina K. Families - 04/10/2021 Confirmed reviews ALL

We stayed at Mercure City Centre for three nights. Service in regards to order transfer from the airport was fine, but service from front desk/reception was outstanding and personal. There was a minor problem in one of our rooms - this was well taken care of to our satisfaction. Rooms are nice and clean. Breakfast was fine, at times too busy with little staff to clean the tables.

Dear Christina K, First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for taking the time to share your impressions about our hotel and services. I was happy to learn that you have had a lovely stay in general, especially that you have positively highlighted the staff and the location. It was my special pleasure to hear that our team was able to handle your issues in a successful way. All your comments regarding the breakfast are highly appreciated and will be closely monitored how we can improve the areas you have mentioned. One again thank you for your honest and constructive feedback. I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

good stay

Customer review rating 4.0/5

Chely G. Solo - 03/10/2021 Confirmed reviews ALL

the cleaning bothered me

Dear chely g., First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for taking the time to share your impressions about our hotel and services. It was nice to learn from your high scores that generally you had pleasant stay with us. At the same time I regret to here that you were a bit disappointed due to the cleaning service. Please be assured that the well-being and health of our guests and staff were and will be always a priority for us. As the pandemic is still not over our aim is to reduce the chance of infection as much as possible therefore our colleagues enter your room only upon request. Thank you for your patience and understanding! Thank you once again for your time and care and I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

The staff was extremely helpful, nice and professional.

Customer review rating 5.0/5

Anonymous Friends - 03/10/2021 Confirmed reviews ALL

Loved the location- attractions were easy to get to from the hotel as well as we had a large choice of restaurants to chose from.

Dear David K., We very much appreciate your feedback regarding your stay at the Mercure Budapest City Center Hotel. It is always a pleasure to receive positive feedback. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received throughout the hotel. I can only agree with you. Our location is just ideal to explore the beauties of Budapest. I gladly shared your feedback with our team because I am sure that it is the best source of motivation for all of us to keep up the high quality services. Thank you once again for staying with us and I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com
Customer review rating 3.0/5

Gili A. Z. B. Couples - 02/10/2021 Confirmed reviews ALL

The rooms to our surprise were very very small !! this made me immediately not want to stay in the hotel plus we were given rooms facing the building under renovation and the view was terrible!! We came to the hotel to celebrate a my birthday and 20 years of marriage, the disappointment was huge!! Beyond that the air conditioners were turned off, claiming that the summer was over... which was unacceptable and impossible for us to stay in the hotel. Finally after a few difficult calls and complaints at reception day after day without reply.. finally they agreed and turned on the air conditioner for us, but unfortunately it was already at the end of the trip... We upgraded the room at an extra cost to Privilege and it changed the experience thanks to the nice staff at the bar downstairs. also only one elevator is working' and at morning time you can wait a few long minutes till it comes.

Dear GILI AND ZIV B., First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for taking the time to share your impressions about our hotel and services. I am terribly sorry that your experience did not meet your expectations; please let me express my sincerest apologies. All your concerns and comments are highly appreciated and will be closely monitored how we can improve the areas you have mentioned. One again thank you for sharing your honest and constructive feedback and I do hope you will give us the chance to gain back your trust in our hotel and services. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Well located and cozy rooms.

Customer review rating 4.0/5

Anonymous Couples - 30/09/2021 Confirmed reviews ALL

Overall, it was great. Great hotel with superb location and rooms. Breakfast also was good. The staff could be a bit friendlier, but professional enough. Only one elevator works from two central ones.

Dear Valued Guest, First of all let me thank you for choosing our hotel for your recent stay in Budapest and also for sharing your kind feedback with us. I was happy to learn that you have had a nice stay in general, especially that you have positively highlighted our cozy rooms and very central location. Your comment concerning our team was a bit surprising for me. Please be informed that our team is partly new and I am sure that the more confident they will be in their work the more friendly they will become. Thank you once again for your time and care and I look forward to welcoming you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good stay

Customer review rating 5.0/5

Jan S. Families - 29/09/2021 Confirmed reviews ALL

Enjoyed are stay

Dear Jan S., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. I would like to thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Everything was good

Customer review rating 5.0/5

Eduardo M. C. Couples - 28/09/2021 Confirmed reviews ALL

I really enjoyed my staying. The location was perfect, the room was very pleasant, the breakfast was good, the gym was very equipped and the staff was very healpfull.

Estimado Señor Mello C., En primer lugar, me gustaría agradecerle por elegir nuestro hotel para su estancia en Budapest y por tomarse el tiempo para compartir su experiencia con nosotros. Estaba muy feliz de leer que hemos superado sus expectativas. No dudaré en compartir sus amables palabras con el equipo de nuestro hotel, ya que estos maravillosos comentarios nos aseguran a todos que estamos en el camino correcto. Si Usted es miembro de la comunidad de Google o Tripadvisor, por favor ayude a otros viajeros tambien a tomar la decisión correcta compartiendo su experiencia en su plataforma. Eso significaría mucho para nosotros! Señor Mello C., permítame agradecerle una vez más por su estancia y comentarios, y realmente espero tener la oportunidad de darle la bienvenida nuevamente en el Mercure Budapest City Center en su próxima visita a Budapest. Le deseo lo mejor! Saludos cordiales, Gábor Csizmadia Deputy General Manager

Best located

Customer review rating 5.0/5

Roi Couples - 28/09/2021 Confirmed reviews ALL

It was a great place to celebrate our honeymoon, the staff was kindly and nice. The room was comfort and clean.

Dear Mr. S., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with us. I was absolutely amazed to read that we have been beyond your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Mr. S., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Gábor Csizmadia Deputy General Manager
Customer review rating 4.5/5

Einav.s Families - 26/09/2021 Confirmed reviews ALL

The staff especially at reception are very supportive and helpful and kind

Dear einav.s, First and foremost I would like to thank you for staying with us and sharing your experience. Your time and care are very much appreciated. We are very proud to read that the service provided by our team exceeded your expectations. It is my real pleasure to hear that you were especially satisfied with our reception team. I will not hesitate to share your kind words with them, as such wonderful feedback ensures all of us that we are on the right path. I would like to thank you once again for your stay and feedback, it was our honor to have you among our guests and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Not good

Customer review rating 1.0/5

Uri D. Couples - 25/09/2021 Confirmed reviews ALL

Someone stole from my room and the hotel front desk didn’t do anything A lot of noises

Dear Mr. Limor d., I would like to thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel and at the same time to express my sincere apologies for all the inconveniences you might have faced during your stay. We take all feedback extremely seriously, which is why I am reaching out to you to understand better what happened exactly from your point of view. Please feel free to contact me personally and provide me with details about the situation. I am looking forward to hearing from you soon. Wishing you a lovely day! Kind regards, Gábor Csizmadia Deputy General Manager

Regular

Customer review rating 3.0/5

Alessandro Z. Business - 24/09/2021 Confirmed reviews ALL

breakfast ok; you cannot open the windows in the room; room cleaned upon customer request due to covid risks: in reality it is in order to save money

Dear Alessandro Z., Thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be informed that windows cannot be fully open due to security reasons. Furthermore I would like to assure you that the health and well being of our guests and team were and will be a priority for us. This is the reason why we enter the guest room only upon request since the Covid situation still very sensitive. I would like tot thank you one again for sharing your honest feedback and I do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great location but bad way to approach at night..

TripAdvisor rating 3.0/5

Mak2009 09/09/2021 TripAdvisor review

Because of a construction of a building beside the hotel you have to enter the hotel by a dangerous dark path or by walking 500-600 m if you are at the pedestrian Vaci u ...where the entrance via the restaurant is closed same time as the restaurant at 22h.The night of Saturday 4 September front desk employee was quite rude and impolite when i make my notice ...

Dear Mak2009, First of all I would like to thank you for choosing our hotel during your recent visit in Budapest. Furthermore I am grateful that you have shared your feedback with us. On the one hand I am happy to hear that you found our location great and you could benefit from it. On the other hand I am sorry that you experienced some inconvenience due to the closed entrance on the Váci street. I would like to kindly inform you that doors are closed due to security reasons after closing of our restaurant in order to protect our guests and staff. Furthermore I am deeply sorry that you felt that our colleague was impolite with you. I am sure that it was not his intention to treat you improperly. Please be assured that we put our utmost effort into the training of our partly new team to empower them with all the necessary knowledge to server our clients on a high level they all deserve. Thank you once again for sharing your honest and constructive feedback and I do hope you will give us the chance to welcome you back in the near future and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

nice place, beware of heavy rain

TripAdvisor rating 4.0/5

Saurin_IdF 26/07/2021 TripAdvisor review

We stayed for one night, We chose the hotel for the convenient location and underground parking. Staff was very nice, they gave all the information we've asked for. Only negative point occurred during the night, when there was a heavy rain. Some water got into the room through the window borders. Reception desk tried to find another room, none available in an equivalent configuration. We've towels, that did the work until morning. As I lost several hours in the night I can't give more than average to the "Sleep Quality". Probably an isolated issue in this hotel.

Dear Saurin, First and foremost I would like to thank you for taking your time for sharing your opinion with the readers of Tripadvisor and us! On the one hand I was happy to read that you were satisfied with our convenient location and found our staff really helpful. On the other hand I am terribly sorry that you experienced such an inconvenience during the night; please let me express my sincerest apologies for this unfortunate situation. Please be informed that our technical team has solved this issue since then. One again I regret that your night sleep was disturbed by the heavy rain and I do hope that you will give us another chance to welcome you back and we can prove our real high quality service level. Kind regards, Nándor Iváncsics General Manager

Seven Days in Junior Suite in Mercure Budapest City Center

TripAdvisor rating 5.0/5

BigTravellerAgain Business - 21/07/2021 TripAdvisor review

Overall - Excellent in Every Way. Terrific location on Vaci Street. Our Junior Suite was just perfect for our week long stay. The Staff were just brilliant - so attentive, pleasant and efficient. We felt also that it was excellent value for money.

Dear BigTravellerAgain, Thank you for your nice summary about what you experienced in Mercure Budapest City Center Hotel. We are more than happy to learn from your review that you had a very pleasant stay with us in the heart of Budapest. It is great to hear that you were satisfied with our Junior Suite, you found it comfortable for a longer stay. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services provided by them. Thank you for your kind words one again and we hope to have the pleasure to host you again in the future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Perfect location, great hotel

TripAdvisor rating 5.0/5

Emil_London 19/07/2021 TripAdvisor review

From the excellent location right on the famous shopping pedestrian street, over the freshly designed and clean rooms, to the extraordinary attention of the staff who make you very welcome, this hotel is a perfect choice for tourists visiting Budapest

Dear Emil_London, Thank you for taking your time to write a short summary about your stay! We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. Our housekeeping team was very happy to hear that you were satisfied with your room and cleanliness as well. Thank you for recommending us and we look forward to welcoming you back in the near future! Kind regards, Lívia Nagyidai Guest Experience Coordinator

Best stay ever

TripAdvisor rating 5.0/5

Attila N Couples - 10/07/2020 TripAdvisor review

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Dear Attila N, Thank you so much for posting your positive and detailed review of our hotel on Tripadvisor. We are more than happy to know that you had a great stay here at the Mercure Budapest City Center Hotel. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. We are very proud of them. They are real treasures to our hotel. We gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Thank you for recommending us and we hope to see you again very soon for your next stay in our hotel. Kind regards, Nándor Iváncsics General Manager

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