Mercure Budapest City Center Hotel 4.5 stars

Customer review rating 4.5/5 6,074 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Budapest City Center Hotel
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+ 23 Services

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LISZT FERENCPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Boat excursions
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20
NTAK: SZ19000376, szálloda
1052
budapest
hungary

Tel: +3614853100

Fax: (+36)1/4853111

Check-in from 14h00

Check out up to 12h00

  • LINE 15 :  SZERVITA TER

  • METRO BLUE LINE :  3 FERENCIEK TERE

  • METRO RED LINE :  2 DEÁK TÉR

  • METRO YELLOW LINE :  1 VÖRÖSMARTY TÉR

  • BY TRAM :  2 VIGADO TER

  • By plane

    LISZT FERENC At 20km / 12.43 miles - Shuttle paying

  • By train

    EASTERN RAILWAY At 2.5km / 1.55 miles

  • By train

    SOUTHERN RAILWAY At 2km / 1.24 miles

  • By train

    WESTERN RAILWAY At 2km / 1.24 miles

GPS :47.494183, 19.052557

Companies

  • AMERICAN EXPRESS 0.1 km / 0.06 mi
  • BOMBARDIER 115.0 km / 71.46 mi
  • CEVA PHYLAXIA 8.0 km / 4.97 mi
  • CITY BANK 0.1 km / 0.06 mi
  • DANONE 14.0 km / 8.7 mi
  • DELL 12.0 km / 7.46 mi
  • DEUTSCHE TELEKOM 4.0 km / 2.49 mi
  • E.ON 1.0 km / 0.62 mi
  • GDF SUEZ 16.0 km / 9.0 mi
  • IKEA 8.0 km / 4.97 mi
  • INDITEX 0.5 km / 0.31 mi
  • ING 5.0 km / 3.11 mi
  • METRO 15.0 km / 9.32 mi
  • RAIFFEISEN 1.5 km / 0.93 mi
  • ROBERT BOSCH 8.0 km / 4.97 mi
  • SEALED AIR 44.0 km / 27.34 mi
  • SIEMENS 7.0 km / 4.35 mi
Companies

Your meetings and events

Our dedicated professional staff will ensure you the success of your conference in 7 air conditioned meeting rooms. Some of the rooms offer natural daylight which ensures the comfort of an all-day event and are equipped with modern technology.The Mercure Budapest City center hotel is an ideal location for small and medium size events which are prepared and organised with special care and precision.To serve the most sophisticated requests our Board Room is a perfect location with stylish athomosphere and latest technical solutions.

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • WIFI access

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Superior room with the touch of Budapest - exclusive comfort with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room with the touch of Budapest - exclusive comfort with two separate beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with the touch of Budapest - exclusive comfort with privilege services

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with the touch of Budapest-exclusive comfort with privilege services, twin beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

My Room - Taste of Hungary - exclusive comfort with privilege services

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Winestone City Center

Type of cuisine: International

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Lunch

08:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,074 reviews

tripadvisor

TripAdvisor Rating 4.0/5

528 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Friendly staff

Customer review rating 4.5/5

Bryan W. Business - 09/11/2020 Confirmed reviews ALL

Friendly and accommodating, every interaction was pleasant.

Dear Bryan, Thank you so much for sharing your kind feedback with us; it is highly appreciated. We are more than happy to hear that you had a really pleasant stay with us. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. It would be our pleasure to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

wel located for our programme in the city centre

Customer review rating 4.5/5

Kati Business - 16/09/2020 Confirmed reviews ALL

BEautiful room, friendly and helpful staff. we had some trouble with the coffee machine in room 16, it did not punch the capsule. Not a big issue, but could be checked. Can be important in the morning :-)

Dear Kati! First and foremost I would like to thank you for sharing your kind feedback with us. We were grateful to read that you enjoyed your stay in our hotel and that the service provided by our team exceeded your expectations. Thank you for highlighting the issue concerning the coffee machine. It has been solved since your stay. We do hope you will give us the chance to welcome you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Few days in Pest

Customer review rating 4.5/5

Anonymous Solo - 06/09/2020 Confirmed reviews ALL

Nice hotel, well educated personnel, good location. All just fine for my needs

Dear Valued Guest, Thank you for taking your time to write a short summary about your stay! Thank you for your nice words about our great and central location as well as the high-quality services you experienced during your stay. Your satisfaction is the best possible source of motivation for our team. We do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent service and staff, great room and location.

Customer review rating 4.5/5

Shaun L. Families - 06/09/2020 Confirmed reviews ALL

Spent 4 nights in a Junior Suite, 2 adults and 1 teen. The room was immaculate and probably one of the best I’ve ever stayed in. Private sauna, 2 showers, 2 toilets and a bath. Sofa bed reported to be extremely comfortable by my daughter, our bed was huge. Location wise, superb, straight onto the main shopping street with bars, restaurants and shops galore. Close to attractions, walking distance to most. The staff were absolutely wonderful and couldn’t do enough for you. We qualified for the privilege service but as the privilege lounge was closed, this was served in the main bar which meant we could sit outside and people watch with free wine and juices plus lovely snacks. If I come back to Budapest, this hotel would be top of my list - extremely highly recommended.

Dear Shaun L., Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received throughout the hotel. Finally, let us thank you for your praise regarding the hotel's excellent location. We are looking forward to greeting you again in our property and in our city! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Perfect service

Customer review rating 4.5/5

Roy Couples - 24/08/2020 Confirmed reviews ALL

Had to book at last minute, and the experience was great. The location is very central and the service was excellent. All the hotel personnel were very helpfull, even during the challenging times of Corona.

Dear Roy, First and foremost I would like to thank you to choose our hotel. It is my real pleasure to hear that you had a really pleasant stay with us. We are very proud to read that the service provided by our team exceeded your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. We are looking forward to greeting you again in our property and in our city! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent

Customer review rating 4.5/5

Marco Friends - 19/08/2020 Confirmed reviews ALL

Thank you for the amazing time in Budapest. We felt welcome from the first second of our stay. The privilege upgrade was a big plus. The service, snacks and atmosphere every afternoon was perfect. The Location is perfect to discover the city. Nice and clean room. Well organised from the check in. Thank you again :) we will come back!

Dear Marco, I very much appreciate that you took the time to share your feedback following your stay at the Mercure Budapest City Center. It was great to read your fully satisfied review and I am happy you had such a pleasant stay with us. I am glad that you enjoyed the Privilege Room and the privilege services, coming with it. I have also taken good note of your remarks regarding the nice, clean room and the perfect location. I am looking forward for your next visit and I hope it will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Amazing central location

Customer review rating 4.5/5

Anonymous Couples - 18/08/2020 Confirmed reviews ALL

Amazing experience, very friendly personnel, comfy, spacious room and great breakfast!

Dear Valued Guets, First and foremost I would like to thank you for staying with us and sharing your experience. I am very happy to see that you were very satisfied with our hotel and services. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. We really look forward to welcoming you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Amazing service, accomodation, super satisfied with the stay!

Customer review rating 4.5/5

Bosko Couples - 18/08/2020 Confirmed reviews ALL

I was really able to fully enjoy during my stay at the hotel, the staff was amazing and very professional. It was my pleasure staying at your hotel and will definitely book again soon! Excellent service!

Dear Bosko I very much appreciate, that you took the time to share your feedback following your stay at the Mercure Budapest City Center. It was my pleasure to read your comment, I am truly happy that your experiences met with your expectations and you were able to fully enjoy your stay with us. I have taken good note of your remarks regarding the amazing service and the professional staff. I look forward for your next booking! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com
Customer review rating 4.5/5

R. P. Families - 16/08/2020 Confirmed reviews ALL

I always stay here when I come to Budapest

Dear P. R., First of all I would like to thank you for your loyalty . I am more than happy to hear that you choose Mercure Budapest City Center during your visits in Budapest. It is even my pleasure to see that you had a pleasant stay again. We are extremely vigilant to our guest’s satisfaction and we constantly strive for providing a high standard of comfort and quality service for our guests. It would be our pleasure to see you again in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great location and nice hotel with clean room and comfy bed.

Customer review rating 4.5/5

Sian Couples - 04/08/2020 Confirmed reviews ALL

Very nice hotel, comfy bed, big room and clean bathroom. Nespresso machine was a nice addition. Great location for exploring Budapest. Air-conditioning was perfect on the hot weekend!

Dear Sian, Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. Thank you for sharing. We look forward to welcoming you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Superb location, less comfortable

Customer review rating 4.5/5

Jalmari T. Couples - 28/07/2020 Confirmed reviews ALL

The location of the hotel is the best you can have in Budapest. Hotel was very clean and staff was friendly. We had a superior room with double bed booked. The air conditioning didn’t work properly in the room and it was very hot during our stay. The bed was bit too hard as it didn’t have a mattress pad.

Dear Jalmari T., We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. It is always a pleasure to receive positive and constructive feedback. We are more than happy to know that you had a great stay here in the heart of Budapest. A special thank you for highlighting the friendliness of our staff. I would like to apologize for the experienced inconvenience due to the air conditioner. This issue has been solved since your stay. I also regret that you did not shared your experience concerning the mattress. Next time please do not hesitate to share your issues on the spot in order to find the proper solution for you. Thank you one again for staying with us and I look forward to welcoming you back in the near future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Best stay ever

TripAdvisor rating 4.0/5

Attila N Couples - 10/07/2020 TripAdvisor review

We stayed from Friday to Sunday. As Platinum tier Level holder my wife and i were offered- while calling the Hotel reception itself and asking specifically about availability- an upgrade from the Superior Room to Junior Suite. That was prepared accordingly for which we are thankful. Mentioning that this is a travel also in connection with our 10th Wedding anniversary, we received a personalized congratulation card and even a little gift. Very appreciated. We felt home right away. The hotel is located directly in the inner city and one of Budapest's shopping street. What was sad- but the hotel can't be blamed for- is, that due to the Corona Pandemic certain benefits were not possible to use like the infrarot Sauna at the Junior Suite (a reason for our upgrade request) or time-wise reduced like the Executive Lounge Access for Platinum tier level or Junior Suite guests. We were sad about it and mentioned it but still it was a great stay at the Hotel. What made it an amazing stay was the way the receptionists Mrs. Judit and Mr. Vörösi dealt with our feelings and found ways to make up for the restrictions with other solutions. They were not satisfied with "Great" service but went the extra-mile for "Amazing". Also in regard to the Breakfast it is not self-service due to Corona restrictions but service at the table. Especially the Saturday service of Mr. Körmendi is to be highlighted we felt special. All in All a place we would like to come back again, too. Thanks for the wonderful time.

Dear Attila N, Thank you so much for posting your positive and detailed review of our hotel on Tripadvisor. We are more than happy to know that you had a great stay here at the Mercure Budapest City Center Hotel. We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. We are very proud of them. They are real treasures to our hotel. We gladly shared your feedback with our entire team which is a great support in providing service excellence further on! Thank you for recommending us and we hope to see you again very soon for your next stay in our hotel. Kind regards, Nándor Iváncsics General Manager

Best location anyone could ask.

Customer review rating 4.5/5

Kyriacos K. Friends - 03/04/2020 Confirmed reviews ALL

It was my first time to the hotel. I enjoyed my time there. We were given a quite room, clean and cosy. The location of the hotel was amazing. Everything was near the hotel. Great hotel.

Dear Kyriacos K., Thank you very much for taking the time to share your experience following your stay at the Mercure Budapest City Center. It was a special pleasure to see that you enjoyed your stay with us and you were generally satisfied with the hotel. I have taken good note of your remark regarding the cosy, quiet room and the amazing location. I hope your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Friendly

Customer review rating 4.5/5

Anonymous Business - 29/03/2020 Confirmed reviews ALL

Overall a good experience. Friendly and welcoming staff

Dear Valued Guest, I very much appreciate that you have decided to share your feedback following your stay at the Mercure Budapest City Center. I was glad to read that you had a pleasant stay with us and you were generally satisfied with the hotel. I have taken good note of your remark regarding the welcoming and friendly staff. I am going to share your feedback with the team, because I am sure it will be a great source of motivation for them to keep up the good work. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good location, good room

Customer review rating 4.5/5

David Solo - 25/03/2020 Confirmed reviews ALL

Staff make the difference in hotel experience. Staff were friendly and helpful and available. Happy days. Location also great.

Dear David, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. It was a special pleasure to read that you had such a pleasant stay with us and you were fully satisfied with the hotel. It was really nice to, that you found my colleagues hospitable and professional, they are very valuable and I am very proud I work with them. I have also taken good note of your remarks regarding the good location and room. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Great hotel!

Customer review rating 4.5/5

Iuliia Couples - 24/03/2020 Confirmed reviews ALL

The hotel was amazing! The staff was very helpful and proffesional!(my husband forgot the wallet in the safe , but they found it and sent it to us!!!)! Comfortable location in the city center! I can advise this great hotel for staying!

Dear Iuliia, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was really happy to see that you were fully satisfied with the hotel and it was a great experience for you! I am really proud of my colleagues and it was nice to see that they could assist with your wallet and send back to you such a valuable item. I am going to share your feedback with the team, because I am sure it will be a great source of motivation for them to keep up the good work. I hope, your next stay with us will be just as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good central location.

Customer review rating 4.5/5

Schmill2 Couples - 20/03/2020 Confirmed reviews ALL

Great city break stay with good facilities & excellent staff! Nothing was too much trouble for all staff, would definitely recommend everyone use this hotel for business & travel use.

Dear Schmill2, Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. I was happy to read that you were generally satisfied with the hotel and you would recommend our hotel. I have taken good note of your remark regarding the good facilities and the excellent staff. I hope you could take advantage of our central location. I very much appreciate your recommendations regarding the breakfast offer, we should improve. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Good stay

Customer review rating 4.5/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

Nice hotel, Nice straff and Nice food.

Dear Valued Guest, Thank you very much for taking the time to share your review following your stay at the Mercure Budapest City Center. It is always a great pleasure to receive positive feedback like yours and I am glad you had a pleasant stay with us. I have taken good note of your remarks regarding the nice hotel and nice staff. I look forward welcoming you back. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Excellent location

Customer review rating 4.5/5

Fran Couples - 18/03/2020 Confirmed reviews ALL

Lovely room excellent location,staff very friendly and helpful

Dear Fran, Thank you very much for sharing your feedback following your stay at the Mercure Budapest City Center. It is always a great pleasure to receive a positive comment like yours, I am happy that you were fully satisfied with the hotel. I have taken good note of your remark regarding the lovely room and the excellent location. It was nice to see that you found my colleagues friendly and helpful. We are working hard to provide the best experience to our guests and I was proud to read, it came through to you. I hope, we will have another chance to welcome you back in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

Central location for all landmarks

Customer review rating 4.5/5

Kj Couples - 18/03/2020 Confirmed reviews ALL

Weekend break in central location. Bedroom was small but clean and tidy with all we needed. Breakfast was minimal, cereals, toast (machine wasn't working well), fruit, cold eggs, not what we were expecting. One of us didn't bother having any even though included in booking. We had a Privilege room so had use of lounge, nice coffee, minimal snacks, wine and cava available 5pm +. The bedroom temperature was quite warm despite air con, this was the same throughout the hotel, felt just a little too warm. Cleaning staff were quiet and efficient, only seen them once smiling as they work. Booking in and out staff were very helpful and friendly. The man on reception on Sunday evening 15th March was a little abrupt when we were asking about a late check out - he thought we wanted a taxi for 4am?? He was very heavy handed yet efficient with his tippex! Few rowdy chaps in the hotel bar swearing loudly which put us off using it as no one asked them to keep it down. Shame as looked a nice bar. We would recommend for location and mid range price.

Dear KJ., Thank you very much for taking the time to share your feedback following your stay at the Mercure Budapest City Center. First of all, I would like to let you know, I very much appreciate that you have highlighted the issue you faced - like the breakfast selection and my colleague's abrupt behaviour. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Although I am truly sorry for any inconvenience you have experienced. In the same time I was glad to read that you found my colleagues friendly and even though the room was small you found it clean. Thank you very much for recommending us, I hope we will have another chance to welcome you back and better serve you in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | accorhotels.com

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