Novotel Casablanca City Center Hotel 4 stars

Customer review rating 4.0/5 2,837 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Casablanca City Center
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+ 17 Services
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Hotel extras

  • 4 meeting rooms for your conferences and seminars

  • Lounge restaurant with modern decor and international cuisine

  • Close to Hassan II Mosque and the ancient medina

  • Comfortable rooms with a view of the Hassan II Mosque

  • Wellness area with fitness room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad
Rue Sidi Belyout
20190
casablanca
morocco

Tel: +212520480001

Fax: (+212)522466501

Check-in from 14h00

Check out up to 12h00

  • By plane

    CASABLANCA MOHAMEDV At 30km / 18 miles

GPS :33.598417, -7.613917

Your meetings and events

Lys Blanc: 904 sq. ft. (84 m2), natural light from a window measuring 13 x 16 ft. (4 x 5 m), projector, projection screen, flipchart, markers, notepads, pens or pencils, speaking stand, round tables, rectangular tables, high/low tables and media playersLys Orange: 904 sq. ft. (84 m2), natural light from a window measuring 13 x 16 ft. (4 x 5 m), projector, projection screen, flipchart, markers, notepads, pens or pencils, speaking stand, round tables, rectangular tables, high/low tables and media playersLys Jaune: 904 sq. ft. (84 m2), natural light from a window measuring 13 x 16 ft. (4 x 5 m), projector, projection screen, flipchart, markers, notepads, pens or pencils, speaking stand, round tables, rectangular tables, high/low tables and media players

Room descriptions and layouts

5 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • N/A

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with queen-size bed and sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds and sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: City View, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

LE DELIGHT

Type of cuisine: International

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,837 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,752 reviews

Nice try post-lockdown, but not up to Accor standards

Customer review rating 4.0/5

Maria V. Business - 25/07/2020 Confirmed reviews ALL

Let me say first, that the night receptionist, Nabil, is the epitomy of Accor standards in excellence. Working during a difficult time, he has risen above the difficulties and performed his job and duties in a manner that this degreed-hotel manager would be proud of if he were my employee. Accor--take note! As for everything else (with the exception of the wonderful bed and great view), disappointment was there. Though the lounge bar was "closed", I was able to get a drink to take to my room -- given to me by a non-mask wearing bartender who touched her hair, face, and my glass. Then my receipt and money. The hotel manager (?) was standing with her (he was masked) and said nothing. When I paid, I was basically ignored, not thanked, just given the receipt and my money taken. Dinner was room service, of course (covid-hotelling!) and my dinner came to me cold as ice. I believe it was probably the same burger and fries that I had seen the delivery person wandering around with, looking for the owner of said food. I requested new and another was brought about 15 minutes later -- with burnt fries and a hard, burnt bun. I don't believe it was new, but rather put into the oven again for 10 minutes. Seriously not Accor standard! Breakfast was okay, again done through room service of course. Did not get the coffee I checked off, so had to reorder. Points given for Novotel making the best of this situation. It was served 20 minutes late--good thing I had extra time. The room had no menu, breakfast order card, nor coffee in the room, so it had to be "re-made up". Not a major thing. All in all, I think they tried to make the best of a difficult situation, but there has been plenty of time for the hotels that re-opened, to get their acts together. Signs everywhere for mandatory masks, temp taken upon entry before check-in, cleanliness was good (although not all the cleaning personnel were wearing masks). I've chosen Novotel many times as I'm an Accor loyalty card holder, and maybe I'm spoiled by the fantastic Accor Sofitels at which I've stayed. Normally I really like Novotel. But not this time. Except for super-receptionist Nabil!! Give that man a raise, Novotel/Accor!

Dear maria V., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.0/5

M. Business - 22/07/2020 Confirmed reviews ALL

Room service was under satisfactory. We spent two days and the rooms were not made. The hygiene (Old towels, soap,...) do not meet a four-star hotel standards. Was surprised to find the quality is less than what I experienced in the hotel before. No welcome gestures in the room as before. No water,...

Dear Hamid M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok, not more

Customer review rating 4.0/5

Fabio Families - 25/02/2020 Confirmed reviews ALL

Normal stay, the room was not super -clean, the breakfast on average

Dear Fabip B., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good bedding but needs improvement on work station

Customer review rating 4.0/5

Lg Business - 22/02/2020 Confirmed reviews ALL

I was there for business; the work station was bad: not a working lamp on desk, and no power station to plug laptop by desk; only 1 power station by bed side. Not convenient. The view overlooked a massive construction site. Not nice. Otherwise centrally located, food is acceptable.

Dear Laura G., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Service with security

Customer review rating 4.0/5

Mohammad Q. Solo - 21/02/2020 Confirmed reviews ALL

It was nice to stay at Novotel. Receptionist Ayyub was nice and helpful.

Dear Mohammad Q., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Customer review rating 4.0/5

Anonymous Solo - 17/02/2020 Confirmed reviews ALL

I would have been happy if there would have been air conditioning available in rooms. I had to keep windows open for air circulation and had to endure outside noise in order to not feel suffocated/extra warm.

Dear Sushilkumar U., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, silent room, good matresses.

Customer review rating 4.0/5

Abdoul A. Business - 16/02/2020 Confirmed reviews ALL

The service is slow a) check in takes 25 mn because there is only one person at reception when there 4 custumers waitng for checkin) b) breakfast time : people in charge seem to be busy at what they are doing rather than attending guests in their requests

Dear Abdoul A., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

dirty hotel with very bad service during breakfast

Customer review rating 4.0/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

The only positive thing I can see was Checkin, which was friendly and fast. The room was very dirty. Also other rooms which were used through other friends was same. The floor was extremely dirty. The staff at breakfast didn't understand English and we had to search every day for forks and spoon. Hot water was not hot. It was a big disappointment, which I never experienced in any hotel.

Dear Huseyin O., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terrible

Customer review rating 4.0/5

Dr. B. J. A. Families - 02/01/2020 Confirmed reviews ALL

Your hotel is filthy. I have never experienced a brand name hotel that was filthier and dirtier than Novotel Casablanca City Center.

Dear Bassam Joseph A., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terribly disappointed

Customer review rating 4.0/5

Edwin F. Solo - 30/12/2019 Confirmed reviews ALL

Was terribly disappointed with this Novotel branch. Wanted a bit of luxury at the end of my work trip. No air conditioning - the room was hot - called reception, after 30 seconds, call was picked-up, complained about the room, and was told that there is no air conditioning. I couldn’t sleep even with the windows open because it was hot!!! Room didn’t feel really clean, floor was sticky. Basic amenities - only had soap and shampoo. Safe in the room was not secured to anything - anyone could have picked it up and carry it out. Terribly disappointed - this is not the Novotel standard I know.

Dear Edwin F., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Once again comfortable stay in Casa

TripAdvisor rating 3.5/5

212manfreds Business - 30/12/2019 TripAdvisor review

This was my thirs time staying there and it was again a nice and pleasant stay overall. Room was comfortable and clean, personal very helpful. At present the location is surrounded by a lot of construction due to the renovation of old port area in Casa. Only minus point is breakfast due to technical defects of Coffee machines and other equipment....need to be improved.

Dear, First I would like to thank you for choosing Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Bad Experience at check in

Customer review rating 4.0/5

Christian C. Business - 26/12/2019 Confirmed reviews ALL

Being the person who made the guest booking, I am sorry to say that to check our guest that was invited by us was really a hustle as your system was down and they asked our guest to pay at check in or he will be denied to get a room. It was unfair and so shameful that we had to send someone with cash to pay.....

Dear Christian Jose C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

overall experience is good and very helpful reception desk

Customer review rating 4.0/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

rooms shall be more clean especially on the floor area breakfast quality is good but sometimes it seems to be that the service team are very unorganized! it need to increase the amount cutlery goods, glasses, cups, ect. Will come back on my next trip to Casa!

Dear Christian P., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Solo - 18/12/2019 Confirmed reviews ALL

Very good breakfast! The staff was super friendly and Cary. The hotel is located in the heart of Casa, very convenient for business trips.

Dear Ivana G., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superbe

Customer review rating 4.0/5

Anonymous Solo - 18/12/2019 Confirmed reviews ALL

Very convenient location. Good facilities and kind receptionist.

Dear Jovana R., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice location

Customer review rating 4.0/5

H. Business - 16/12/2019 Confirmed reviews ALL

Big room with very nice view. Breakfast is good

Dear Lycia H., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I WON'T CITY HERE AGAIN!

TripAdvisor rating 3.5/5

ahmetu946 Business - 16/12/2019 TripAdvisor review

Dirty and old rooms. Weak breakfast There are no a lot of options for dinner&lunch. I prefered this hotel only for the location. But the room was really bad and the air condition did not operate well.

Dear, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mostly Good

Customer review rating 4.0/5

Williamtell2 Business - 15/12/2019 Confirmed reviews ALL

Good in general, clean comfortable room - noisy during day as rooms being renovated nearby (why weren’t guests informed on booking?). Need better non-smoking area - also chairs/ tables In dining area too low for ‘normal ’ people

Dear Jeremy Kenneth S., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

Fantastic!

Customer review rating 4.0/5

Reza B. Business - 10/12/2019 Confirmed reviews ALL

checked in early after a long 17 hour flight. Needed room urgently as i was attending a conference next door. Staff made a point to find me a room.

Dear Reza B., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good service from the restaurant & bar team

TripAdvisor rating 3.5/5

tedwiges Business - 09/12/2019 TripAdvisor review

On December 3, I was warmly welcomed at the check-in desk. A Platinum paper set was given to me with the key, including a welcome drink. My room was on the 15th floor (on a total of 18 floors. Something I appreciated. I am not really sure that I was upgraded. In any case, I was not informed that it would or would not be the case. But my stay was great thanks to the staff! Starting at breakfast time, it is not the first time that I feel warmly welcomed. The contact is very friendly, efficient and remain professional with full respect of your customer's position. Until my last day, it will have been nice and very comfortable for me to be well treated. So thank you so much to the breakfast team and to the bar lounge team!!!

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

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