ibis budget Sydney Olympic Park

Good Morning, Thank you so much for your feedback about the Ibis Budget Sydney Olympic Park. So good to read about how clean the room was and the easy process at check in. I will pass this onto our front office and housekeeping teams. I do apologise about the sensor, we have had someone out to check on the issue but we will now to a follow up. Thank you for letting us know. We hope to see you again in the future where your next stay is just as good as your last. Sincerely, Josh Lusty Hotel Manager

Good Afternoon, Thank you for your comments and review. you have given us such an amazing score. We hope that having a great room we will get to see you again in the future. Sincerely, Josh Lusty Hotel Manager

Good Afternoon Sam, Thank you so much for the feedback you have provided to us about your stay. It is so good to read your review and be proud of all the things we did right and even where we need to improve. I hope this means we will get to see you again in the future! Sincerely, Josh Lusty Hotel Manager

Good Morning Kylie, Thank you so much for the feedback about your recent stay with us. I will make sure our housekeeping team are aware of the positive comments. They are a hardworking department so they will love the feedback. We do have a new staff member who is still in the training stage but we know to focus on that a little bit more. Again thank you for informing us of this and we hope with the mix of cleanliness and great location means you will be back in the future. Sincerely, Josh Lusty Hotel Manager

Good Afternoon Hillary, Thank you so much for the perfect score and perfect feedback. I have this review hanging in our back office to show the guys that the hard work they put in does not go un-noticed. I have even spoken to housekeeping and let them know and they are also happy to hear about the review. Thank you again and we hope to see you soon. Sincerely, Josh Lusty Hotel Manager

Good Morning Mel, Thank you so much for the feedback about the Ibis Budget Sydney Olympic Park. I am so please to read that the hotel was perfect for what yo needed. The most important part of any hotel stay is your room is clean and the staff were helpful and it seems we did that well. I hope that this means we will get to see you again soon. Thank you again and have a good day. Sincerely, Josh Lusty Hotel Manager

Good Morning Sally, Thank you for taking the time to provide feedback about your recent stay at Ibis Budget Sydney Olympic Park. I am so pleased to see you loved the Bed and Bed Pillows. The Ibis Budget brand have a specially made mattress and mattress topper in our rooms that is amazing to lie on. I am also so pleased to read about the comments about Shyjana, I have already spoken to her about this. Thank you for the special mention. I have also spoken to housekeeping to fix the food stains on the bed frame which should have been attended to before arrival, and we have removed the fridge from the room also. Feedback like yours is such a pleasure to receive as it allows us to see in depth where we do really well and where we need improvement. I do hope we get to see you again in the future for another comfy sleep on our beds. Sincerely, Josh Lusty Hotel Manager

Good Afternoon, Thank you so much for taking the time to review the Hotel and the staff. Its so good to always receive feedback about the staff, they work so hard to ensure that every guest who walks through that door gets the best service and its amazing when it is noticed. We look forward to seeing you again soon! Sincerely, Josh Lusty Hotel Manager

Good Afternoon Kim, Thank you so much for the feedback about your recent stay. It is so good to see how well we are performing and to see what we are getting right. Thank you also for the amazing mark and we hope to see you again in the future Sincerely, Josh Lusty Hotel Manager

Good Afternoon, Thank you for the positive feedback about your stay at the Ibis Budget. I am so sorry about your toilet paper not being restocked and i have mentioned this to housekeeping to make sure we don't miss this again. We hope that you do see us in the future and this time with stocked toilet paper. Sincerely, Josh Lusty Hotel Manager

Good Afternoon Carly, We very much appreciate your comments regarding your stay at the ibis budget Sydney Olympic Park. The staff at this hotel are incredible so friendly and efficient. I cant wait to share the comments with them to let them know how well they are doing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josh Lusty Hotel Manager

Good Afternoon Kerry, Thank you for the amazing feedback. It is so good to read what the guests think about our Hotel. The location is amazing everything is such a short walk from the Hotel. Another point you touched on is how clean the hotel is, that the most important thing when you are not staying at your own home. We look forward to greeting you back in 2020 and if i can help with rates please let me know, i will make sure you are well looked after. Sincerely, Josh Lusty Hotel Manager

Good Afternoon, Thank you for taking the time to provide us with feedback on your stay. I have shared this with our team to let them know if we do not greet our guests or see how they are it is noticeable. As you mentioned in the previous reviews you did see about staff friendliness, this team is amazing and very on top of things like this but we did drop the ball and it will be worked on for our future guests. I am glad to see you enjoyed the bed. It is a special brand made by sleepmaker for the Ibis Hotels across Australia. Again thank you for your comments we can use this towards future training for our staff and if you would like to add anything else please let us know. Sincerely, Josh Lusty Hotel Manager