Novotel Christchurch Cathedral Square

Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,851 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

Telephone +64 3-372 2111

Fax +64 3-372 2112

Contact email

  • By plane

    CHRISTCHURCH INTL At 11km / 7 miles

GPS:-43.530636, 172.637298

Companies

  • DEPT OF CONSERVATION 0.3 km / 0.19 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE SQUARE RESTAURANT

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 130 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Our guest reviews

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,851 reviews

TripAdvisor Rating  4.0/5  1,417 reviews

Certificate of excellence 2022

Great Location ,nice sized rooms and great staff

Customer review rating 4.5/5

Patrick O. Couples - Confirmed reviews ALL

We found the staff to be so friendly and helpful which was a nice way to start our holiday. Our flight had been changed to 6am and so we arrived far too early for our booking and when we requested if we could leave our bags in storage the young lady in reception changed our room booking and gave us a room that was ready which was really appreciated. The room size is great and the bed just so comfortable. The breakfasts were simply awesome and staff there were really lovely.The cleaners do an awesome job which is so nice. The only gripe we had was the shower which was very intermittent.Sometimes we had to run water for ages to get the water warm and other times it was really piping hot. The shower defaults to the rain head which is a pain until you get it sorted . Overall a lovely place to stay and would definitely be happy to stay again. We would have given a 10 if not for the shower.

Dear Patrick O., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manage - Front Office

Good location, clean, just feels like the hotel is dated inside.

Customer review rating 3.0/5

Meyrick P. Business - Confirmed reviews ALL

Checkin went smoothly, while I was in my room someone opened the door and then apologised but I am not sure what that was for. Breakfast the next morning was good, and checkout was relatively smooth. Served it’s purpose for the stay.

Great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good service, friendly staff, great location

Dear Jill R., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Everything easy when we arrived and dinner at restaurant was very good

Dear Graham M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Lovely located hotel

Customer review rating 5.0/5

Vicki W. Solo - Confirmed reviews ALL

Experienced great staff from receptions to house cleaning. Lovely clean rooms, fantastic location - great stay

Dear Vicki W., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards Trevor Alan Penn Assistant Manager

Friendly staff, Great location, excellent Food and Beverage service.

Customer review rating 5.0/5

Warren C. Friends - Confirmed reviews ALL

Very enjoyable stay catching up with friends from away.

Dear Warren C., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards Trevor Alan Penn Assistant Manager

Great location

Customer review rating 5.0/5

Stacey Business - Confirmed reviews ALL

was a lovely stay. prob the only thing was my room was quite cold and I couldnt turn the air conditioning up as warm as I would have liked.

Dear Stacey Ruth M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Business trip

TripAdvisor rating 3.0/5

mdoyer Business - TripAdvisor review

Have stayed several times previously and always found this accommodation perfectly satisfactory. On this occasion, I found that the room looked tired, and the air conditioning was so noisy that I had to turn it off. One particular staff member was very offhand and there were a number of disgruntled people in the lobby whose room keys did not work.

Good stay nice room

Customer review rating 3.5/5

Tony K. Business - Confirmed reviews ALL

Good stay for business. Food good in restaurant but service not up to par. Charged extra on bill - lucky I checked. Comment from the cashier was I had a couple of extra glasses of wine who I wasn’t sure who they should be charged to so I charged your table!!!

Well located centrally, familiar - with high standard of service, comfortable accommodation.

Customer review rating 4.5/5

Margit Couples - Confirmed reviews ALL

Our stay was very comfortable with everything being familiar including the high level of staff service.

Dear Margit B., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Great Hotel

Customer review rating 5.0/5

Richard K. Business - Confirmed reviews ALL

Exemplary

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Situated in centre of Christchurch with parking.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good reception and great room.

Dear Quentin M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Fantastic location

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

In the heart of the city, easy walking distance to retail, cafes, restaurants, and historical places of interest

Dear Christine F., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take great pride that our team made the deal for you. Assisting with small details is what makes the best moments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Some unhappy Staff doing room service

Customer review rating 3.5/5

Kate S. Business - Confirmed reviews ALL

1. Room Service staff member very quickly commented he was very busy when I asked him how his evening was. I wondered if it was due to Covid but he said no, the boss gets to leave when he wants. But I guess he starts early in the morning. Perhaps something to share with Management as that is not a good look moaning about a personal issue with the manager. 2. The shower was tricky to get the right temperature.

Very handy

Customer review rating 4.5/5

Neil C. Business - Confirmed reviews ALL

No problems

Dear Neil C., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Central Quiet Location

Customer review rating 4.0/5

Anita K. Solo - Confirmed reviews ALL

Stayed before in 2021 so chose again as it is centrally located

Dear Anita K., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always important to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is my hope that you will give us the opportunity to better redeem ourselves in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards Trevor Alan Penn Assistant Manager

Wonderful Property

TripAdvisor rating 5.0/5

MacNZ2014 TripAdvisor review

Stayed for 4 nights. This time with no vehicle. Thus hotel is so centrally located we didn’t need wheels. Everything so close including restaurants. Tram stops pretty much outside. The rooms was super clean and restaurant offered a good selection. Breakfast was superb.Thank you so much we will be back!

Hello MacNZ2014 Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you

The best location

TripAdvisor rating 5.0/5

10rustems TripAdvisor review

This hotel is close to everything in the city centre. Walking distance to shops, restaurants & bars. Especially to huge playground. It has a good restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello 10rustems I appreciate you sharing your thoughts about the Novotel Christchurch Cathedral Square. We like to this we have the best location in Christchurch, central to all of the great attractions in town. We can’t wait to welcome you back to our hotel.

great location

TripAdvisor rating 4.0/5

JanineRodge Business - TripAdvisor review

all staff we encountered in our 3 day stay were courteous, friendly & extremely professional making our trip most enjoyable. Despite covid restrictions in place & wearing masks all staff continued on in their roles in a cheery manner which is always a welcome sight

Hello Janine Thanks for the great review, what a shame we couldn't get the 5th star on this occasion. We will be aiming higher on your next visit! Safe travels and we hope to see you again soon

Comfortable Convenience

TripAdvisor rating 5.0/5

77tane TripAdvisor review

This hotel is so convenient to everything in the city centre. Walking distance to shops, theatre, restaurants & bars, the Avon. The hotel itself is very comfortable with an excellent restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello Tane Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us Safe travels and we hope to see you again soon

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