Novotel Cairo El Borg

Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.7/5 200 reviews

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Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

ALLSAFE approved hotel

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Telephone +20 2 27356725

Fax +20 2 27356724

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Your success is our prime concern, so our team will organize your events according to your requirements Let our Meeting At Novotel experts guide you in organizing your seminars and business appointments. With many years of experience, Novotel has crucial know-how in the organization of meetings and events.

Room descriptions and layouts

3 

meeting rooms

From 1 to 40 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  200 reviews

TripAdvisor Rating  4.0/5  1,420 reviews

Not the best

TripAdvisor rating 3.0/5

Kmcue Couples - TripAdvisor review

You can stay at cleaner and better hotels for half of the price in cairo. The bathroom was really outdated and dirty. Kind of gross to be honest. Same thing with the carpet. The bed sheets were stained/dirty and had little wholes lien if they were really old. Check out was tedious and long. Very inconvenient if you are in your way to the airport to catch a flight. They made us wait while one staff member went to check the room before letting us go. Long wait for no reason.

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. In relation to the incidents regarding the cleaning of your Bathroom, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also lament seeing the photographic evidence you have provided to support the information and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Sincerely, Abdellatif GEBRIL General Manager

Great stay

Customer review rating 4.5/5

Nour B. N. Business - Confirmed reviews ALL

Always happy to stay in hotel whenever i come for business. All the stuff are good people and on top Mr. Ramy Nabhan, he is a fantastic person always open to listen and always there to offer any help needed. Thanks a lot

Dear Nour B., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif GEBRIL General Manager

Lovely breakfast, great housekeeping

TripAdvisor rating 4.0/5

richardtU8640KV Business - TripAdvisor review

This hotel is conveniently located next to the Opera House and Hanager theatre. I had a great view of the Nile. Although the boats played loud music until the early morning, I liked the atmosphere. **Omar** was a great help with housekeeping on the 4th Floor 1-8 September, many thanks to him. Breakfast buffet is great and the roof has nice restaurant with kind staff. You can change money using an ATM in the hotel.

Dear Mr. Richard First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Abdellatif GEBRIL General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The Experience becomes perfect in presence Of Yahia & Merna otherwise it is not very Good

Dear Khaled E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

Not the best

TripAdvisor rating 2.0/5

WilliamAlb Business - TripAdvisor review

You can stay at this hotel if only you stay to sleep at night and have a good breakfast in the morning before you start you day. I stayed 4 days at this hotel and to be fair, will point out all good and bad points of this hotel: - Good breakfast and very friendly stuff at the restaurant. - The location is great and you just can walk to some good restaurants, and Cairo tower. - Very delicious local food and Shisha at the rooftop restaurant. But better to order some appetisers first if you’re really hungry because the food need about 30 minutes to be served. - bad internet connection in the room “you cannot even do a video call using the hotel wifi” it is okay if you just looking to browsing stuff, the internet is better in the restaurant or at the rooftop. - bad room service “the room service guy, twice woke me up to ask whether I need to clean my room, even tho he knew the door is locked… he knocked the door and keep knocking even after he tried to open the door and it was locked, he closed the door and continue knocking till I woke up and told him, NO NEED TO CLEAN THE ROOM”. - The room facing the Nile is very noisy, well I understand it is tourist area where the music keep playing till morning, but the hotel can do a better job with noise cancellation system for their rooms and window, especially it is rated 4 stars hotel. Aside from this I think everything else was okay.

Dear Mr. William Firstly we would like to thank you for the review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . I was sorry to learn of the delay you experienced in the restaurant. Your comments have been reviewed with the Food and Beverage Manager and corrective measures have been implemented to avoid a similar situation occurring in the future . The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Moreover, we have taken note of your comment regarding the room service and sincerely apologize for the exceptional wait you experienced on this occasion, please know that your review has been shared with our head of department so as to avoid this from happening in the future. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Sincerely, Abdellatif GEBRIL General Manager

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Other web-users rate our hotel

  • 564 reviews 8.8/10 Location
  • 701 reviews 7.8/10 Room
  • 1,089 reviews 8.6/10 Service
  • 200 reviews 1.2/10 WiFi
  • 251 reviews 8.4/10 Cleanliness
  • 234 reviews 8.2/10 Breakfast
  • 201 reviews 3.9/10 Comfort
  • 142 reviews 5.1/10 Value

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