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Novotel Cairo El Borg Hotel 4 stars

Customer review rating 4.6/5 1,778 reviews

ALLSAFE approved hotel

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Novotel Cairo El Borg
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+ 22 Services

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street
Zamalek
11211 cairo
egypt

Tel: +20227356725

Fax: (+20)2/27356724

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 20km / 12.43 miles

  • By train

    RAMSIS STATION At 3km / 1.86 miles

GPS :30.04441, 31.22604

Exhibition centre

  • CONFERENCE CENTER 15.0 km / 9.32 mi

Your meetings and events

Your success is our prime concern, so our team will organize your events according to your requirementsLet our Meeting At Novotel experts guide you in organizing your seminars and business appointments.With many years of experience, Novotel has crucial know-how in the organization of meetings and events.

Room descriptions and layouts

3 

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Indoor meeting space

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

LE GOUT

Type of cuisine: International

A pleasant variety of buffet for breakfast ,Lunch & dinner

CAFE FRAIS

Type of cuisine: Cafe

Café Frais offers terrific view of the Nile and extensive food and beverage menu.

BAR

No alcoholic drinks served.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Cairo El Borg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,778 reviews

TripAdvisor Rating 4.0/5

1,235 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovable

TripAdvisor rating 5.0/5

mamdouhr566 13/09/2021 TripAdvisor review

Loved every single about it … the river view is unbeatable … the rooms are perfect and totally clean… the reception staff are incredibly helpful esp Mirna with her heart-taking smile and hospitality and mr yehya who is totally understanding. Hope the net will be better but surely will come again

Dear Mr. Mamdouh, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

My Overall experience is excellent

Customer review rating 5.0/5

Mansour Business - 12/09/2021 Confirmed reviews ALL

Everything prepared nothing missing the hotel has such gifted team they are very professional I am happy to see them every time I visit the hotel . Regards

Dear AL Shareef Mansour S., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

My home away from my home

Customer review rating 5.0/5

Ahmad A. K. Couples - 09/09/2021 Confirmed reviews ALL

Merna the receptionist was perfect

Dear Ahmad K., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Welcoming stay

TripAdvisor rating 5.0/5

emanelsayed65 04/09/2021 TripAdvisor review

The Novel ElBorg Cairo has an amazing location in the heart of Cairo, when you enter the hotel you have the feeling of comfort because of the staff kindness and safety and security because of security staff and the Egyptian tourism police, the hotel has two restaurants one in the ground floor and the other one in the roof, there is a swimming pool in the ground floor which is very clean and tidy,the housekeeping staff are very efficient and helpful,the management team is welcoming, helpful and friendly,I recommend this excellent hotel to my family and friends.

Dear Mr. Eman, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Excellent location

Customer review rating 5.0/5

Mrs. N. H. Z. Solo - 31/08/2021 Confirmed reviews ALL

First of all, I would like to thank the staff and all employees at Novotel Elborg!  They are great people and helpful.  They will do anything to please you and make you feel comfortable.  They are very professional and prompt.  Regarding myself, Novotel Elborg has been always my place to stay whenever I visit Cairo because I feel like home.  The location is amazing, the view is breathtaking, the food is delicious, and they treat you like royalty! I highly recommend Novotel Elborg to anyone.  The staff of every department checks on you daily if you need anything. Mrs. Nevine H. Z.

Dear Nevine H., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager
Customer review rating 5.0/5

Mr. K. E. &. M. W. Couples - 30/08/2021 Confirmed reviews ALL

It’s Really a very amazing the stays on Novotel El-Borg, & All Employees staff are very interesting & helpfully.

Dear Kamal E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramy Nabhan Rooms Division Manager

Welcoming Stay

Customer review rating 5.0/5

Eman H. E. Solo - 29/08/2021 Confirmed reviews ALL

Your stuff are very helpful and friendly.

Dear Eman E., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Several Stays experience

TripAdvisor rating 3.0/5

Hany A 24/08/2021 TripAdvisor review

The hotel management was silly Food quality and variety below averag. Room Service very unprofessional There were mistakes in my bill( and the manager show mad face to fixing it) , and if I didn't find this mistakes they already signed me for the first bill. Great location with bad and silly service a

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager.

Positive comment

TripAdvisor rating 5.0/5

Abdou E 18/08/2021 TripAdvisor review

Very smooth Checkin and checkout Very friendly staff , good cleanliness , nice location , nice rooms and very high level services . I enjoyed my stay at the hotel so much i definitely will recommend the hotel to all friends and family

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Nice hotel

TripAdvisor rating 4.0/5

asmaai173 17/08/2021 TripAdvisor review

Nice hotel we loved it clean room and good breakfast they used high quality ingredients only nobody helped us with our luggage me and my children had to deal with it no one even offered to help but we would love to stay again

Dear Ms. asmaa, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Well located

Customer review rating 4.5/5

Ashraf H. Families - 03/08/2021 Confirmed reviews ALL

Perfect

Dear Ashraf H., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

14 days in Novotel el Borg

TripAdvisor rating 2.0/5

zdenkokrapic Business - 03/08/2021 TripAdvisor review

Novotel El Borg hotel is located at nice place, it is perhaps good choice for the people who enjoy in noisy music almost all night. If you need some assistance from manager and reception staff, don’t expect too much. As frequent guest Accor hotels, I was requested prior and during booking to use Accor points. It was accepted during check in without any problem. 2 days prior departure, the lobby staff met me occasionally on the corridor and informed about some issue with my account. I was wondering why didn’t tell earlier by message in the room, email or phone as should be normal in such case. However I was called Accor service. The issue was existing password, so they proposed to change password and to send copy of my passport with burred data except name. I did it immediately and forwarded by email. The message from Accor customer assistant was in case of furteher trouble as quoted„ However, if you do not have the possibility to do so, you can go to one of our hotels to show you’re ID. This will enable them to check and confirm that you are the holder of the ALL account that is being suspended”. But it was not sufficient for Novotel staff, they rejected despite last message from Accor service in the mobile screen with open Accor account in front of desk staff, holding own passport as proof that I am owner.

Dear Mr. Zdenko , Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the ALL points we tried to proceed with burn points but as we explained that your account suspended due to security reason and it should be activated via ALL support team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager.

One of the best value for money hotels

TripAdvisor rating 5.0/5

Ioannis B 27/07/2021 TripAdvisor review

Excellent hotel with great views from any room. I was lucky to have a room on the 6th floor and the sunset next to the Cairo Tower was everyday a revelation. The housekeeping staff was professional and friendly. Room was spacious and the air-condition an oasis after a long walk in Cairo. The roof top is a place where you can have a coffee or snack any time of the day. Definitely coming back.

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive your feedback. I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager.

Good location, worse services and furniture for 5 stars hotel

Customer review rating 0.5/5

Dr. A. Friends - 21/07/2021 Confirmed reviews ALL

I stayed in the same hotel for tow different days. As the first visit to Cairo it was nice and they upgraded my room to a suite. Next visit to the same hotel after 4 days my reservation was superior room with river view, I can’t sleep well because of the curtain not fixed well and the furniture in the room was too old and dirty. Most of the lights in the room not work. It was horrible for the 2nd visit to this hotel

Dear Mr. A. A., Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect Location in Cairo and very friendly staff

Customer review rating 4.5/5

Farrah E. D. Business - 14/07/2021 Confirmed reviews ALL

Best location in centre Cairo, it’s situated in a perfect spot between Zamalek and Tahrir. So many places reachable in a walking distance. Very friendly staff, very welcoming helpful and always smiling. Good food, fast room service. Thank you for always knowing what your guests need and for providing it before even being asked for it.

Dear Farah El D., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thanks

Customer review rating 5.0/5

Mahmoud B. A. Business - 07/07/2021 Confirmed reviews ALL

Thanks to all and special thanks to Mr. A. front desk manager for such great treatment

Dear Mahmoud Bin A., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Andrew L. Business - 30/06/2021 Confirmed reviews ALL

Was great just have a few comments ; I want the breakfast to be in the roof as before This was a main attarction for me and my work colleagues for choosing the hotel. I come with my friends every 2 weeks so i am a regular customer... And i really hope you take this opinion in consideration

Disappointed experience

Customer review rating 2.0/5

Mahmoud Z. Families - 29/06/2021 Confirmed reviews ALL

The condition of the rooms was very bad compared to what I used to find in Accor hotels. Also, the receptionists were not good during the check-in process.

Well located and excellent staff

Customer review rating 5.0/5

Mona Families - 28/06/2021 Confirmed reviews ALL

My experience with Novotel El Borg is always and excellent and enjoyable one , starting from the experience of the check in, which is, at all the times already prepared before I come, I just have to present my IDs and sign and receive the keys. Of course the location is one of the best if not the best on the Nile River.

Dear Mona M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabulous

Customer review rating 5.0/5

Rana S. Couples - 22/06/2021 Confirmed reviews ALL

I can’t find a word to describe how fancy and Comfy my spouse and I All of the staff were so helpful and professional AMR, Youssef, Ahmed Hady even the young lady who contacted us to follow us how was our stay was more than professional and presentable Will definitely make it another time

Dear Rana M., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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