Hotel - Castle Hotel Windsor - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery

4.0/5 2,143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP17 km / 10 mi HITACHI DATA SYSTEMS10.62 km / 6.6 mi RECKITT BENCKISER5.79 km / 3.6 mi
COMPUTER ASSOCIATES4.18 km / 2.6 mi MCAFEE5.79 km / 3.6 mi

Your meetings and events

An inspiring place to hold a meeting or event - our 12 conference suites and syndicate rooms can accommodate up to 400 seated guests, providing the largest event space in Windsor, with wifi available throughout the hotel.A dedicated conference planner can help you tailor the event to your needs.

Castle Hotel Windsor - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WARWICK 13 m2 2 m 0 0 6 0 0
HAMPTON 15 m2 2 m 12 0 10 0 0
CHATSWORTH 17 m2 2 m 0 0 8 0 0
HOLYROOD 23 m2 2 m 0 0 10 0 0
BLENHEIM BOARDROOM 37 m2 3 m 0 0 16 0 16
CHATSWORTH & HAMPTON 60 m2 3 m 0 0 16 0 0
SANDRINGHAM 75 m2 4 m 80 30 24 40 72
BALMORAL 83 m2 3 m 80 30 24 40 70
GEORGIAN 100 m2 4 m 80 30 24 40 72
WINDSOR 216 m2 4 m 240 60 50 96 190
WINDSOR & GEORGIAN 316 m2 4 m 400 60 50 150 300
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 6,739 reviews

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,143 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 12/12/2019 TripAdvisor review
« Lovely hotel, great staff, 2nd time we have stayed and hope to return soon »

Hotel is right in the centre of Windsor, castle is five minute walk away and so are the shops and restaurants. Hotel staff are extremely friendly and helpful, rooms are good Thank you very much for looking after us so well again.

rivonia1 Couples - 11/12/2019 TripAdvisor review
« week-end break »

Comfortable room - though rather small. Excellent breakfast selection. Very friendly staff, excellent location close to the Castle and the railway station. (We took a day trip to London) Adequate parking in the hotel for £25 per night, which sounds expensive - but local parking was £5 per hour! If you want to visit the Castle book your tickets in advance as we did to avoid the big queues.

Barry A. Friends - 03/12/2019 Confirmed reviews ALL
« Lovely weekend »

Lovely hotel with fantastic staff,every member of staff we came in contact with were extremely helpful and seemed very happy in their job..so sorry did not take note of any names of the staff...food at breakfast and evening meal was exceptional..thankyou Castle Hotel for lovey weekend.

Anonymous Business - 02/12/2019 Confirmed reviews ALL
« Feels like home. »

I regularly stay at this hotel. The personnel is very attentive and kind. The room is comfortable and I feel like home when I come. Always a pleasure!

A M. Couples - 02/12/2019 Confirmed reviews ALL

Glamorous Christmas decorations. Comfortable room and bed. Helpful staff

Piotr Couples - 02/12/2019 Confirmed reviews ALL
« Excellent stay and excellent staff »

The staff made us feel very welcome from the beginning, with nice attentions for our 2nd anniversary. The bedroom was amazing,and it was probably the best bed we ever slept on !!! All in all,an amazing stay and we'll definitely be back !

Elaine R. Couples - 02/12/2019 Confirmed reviews ALL
« Outstanding trip »

We do quite a few stays in UK to places we have yet to visit. Windsor proved to be quite a highlight to us. Unlike several places we have stayed, the CastleHotel did not disappoint. The service from all staff was outstanding and we thoroughly enjoyed our stay. Thank you all.

Anonymous Friends - 02/12/2019 Confirmed reviews ALL
« Lovely Weekend break in a wonderful location »

The decor and atmosphere is wonderful at the Castle hotel , the reception staff kind and helpful , breakfast was wonderful

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« fine »

floor carpets should be replaced with wooden floor, otherwise room was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johanna K E., Thank you for taking the time to provide feedback regarding your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection all guest feedback is greatly appreciated as it allows us to continually review our services and facilities. I am very sorry that you did not find our floors to your liking. I will be sure to address the issue as we are currently looking into ways that we can better improve upon our facilities. Once again, I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. We look forward to welcoming you back in the near future. Sincerely, Lana El Zir Guest Relations Executive

Bimla G. Families - 28/11/2019 Confirmed reviews ALL
« Amazing stay »

We enjoyed our stay and especially thank you to Frederica from reception. She was amazing and made our stay more special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bimla G., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to thank you for the kind comments in regards to the quality of our service especially from Federica to whom I will provide your lovely comment. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

Liz Couples - 28/11/2019 Confirmed reviews ALL
« Lovely hotel and helpful staff »

Lovely.

Matt H. Couples - 27/11/2019 Confirmed reviews ALL
« Quite noisy and drafty room, but a nice hotel. Breakfast tasty but a bit chaotic and disorganised »

It wasn't the best nights sleep in the world. Noise from outside and inside, and woken up by fire alarm at 4am. Location is great and the hotel is nice, but the rooms were drafty and the breakfast was chaotic. The staff seems almost disgruntled if you asked for toast or coffee, despite a 20 minute wait before anyone even comes available to request it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt H., Thank you for taking the time to provide feedback regarding your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection all guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities. I would like to take this opportunity to apologize that your stay did not meet your expectations as we strive to provide a high quality and value for money stay for all guests and to hear that we failed on this occasion is disappointing. This is obviously not the quality we endeavour to deliver our guests, and I have ensured that your comments have been passed on to our Food and Beverage Manager in order that he may take your comments on board and to take the necessary corrective action. Also, please accept my sincerest apologies for the inconvenience that the fire alarm may have caused you. Our night managers did all in their power to resolve the issue by following the procedure and ensured that all of our guest were safe. I do sincerely hope you will not judge us solely on the basis of this particular experience. As we aim to exceed our guests’ expectations, it is clear that on this occasion we seemed to have fell short. We will use your feedback as points to better serve in the future. Retrospectively, if I can assist further or perhaps extend assistance for a future stay, please mail me directly at la… Once again, please accept my sincere apologies for our shortfalls and I do hope we have the pleasure of welcoming back in the near future. Sincerely, Lana El Zir Guest Relations Executive

Mrs F. Families - 27/11/2019 Confirmed reviews ALL
« Disappointing »

There were plenty of guests on the weekend, but staff were very slow, probably not enough of them. We suffered fire alarms at 4:00am and were not offered tea / coffee and toast at breakfast. We did request it but it did not come. The state of your ladies loo at 9:30am on Sunday was disgusting. Two blocked and very soiled toilets, not a shred of toilet paper to be had and quite a lot of glassware on the floors and shelves. The hotel has a great location and is otherwise a nice-looking venue. This was a shame. Our relatives had recommended the hotel and also commented that service was much poorer on this occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona M., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery Hotel Collection. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Food and Beverage Manager is taking the appropriate measures to address the problem and prevent future occurrence. This is obviously not the quality we endeavour to deliver our guests, and I have ensured that your comments have been passed on to our Head Housekeeper to avoid this type of issue in the future. Once again, please accept my sincere apologies for our shortfalls, and it is our hope that you will give us the opportunity to better serve you in the near future. Retrospectively, if I can assist further or perhaps extend assistance for a future stay, please mail me directly at la… Sincerely, Lana El Zir Guest Relations Executive

Richard P. Couples - 27/11/2019 Confirmed reviews ALL
« richard p. »

staff were helpful and efficient, room was Ok, breakfast was good. Location in relation to Windsor castle was very good.

K. P. Friends - 27/11/2019 Confirmed reviews ALL
« Ideal short stay »

Comfy room and great breakfast. Good location for castle, restaurants and shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. K., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to thank you for the kind comments in regards to the quality of our service. I will be sure to provide your lovely comments with regards to our Breakfast team members. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. Once again thank you for sharing your experience with us, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

Anonymous Friends - 26/11/2019 Confirmed reviews ALL
« Absolutely fabulous. »

From the moment we arrived we were looked after by the staff. I would particularly like to say a massive thank you to Adrian. He went above and beyond. Service, room, facilities and food were all amazing. I would definitely recommend and would love to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie D., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I would like to also thank you for the kind comments in regards to the quality of our service especially from Adrian for whom I will provide your feedback and ensure he gets recognition within the team and from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Anonymous Friends - 26/11/2019 Confirmed reviews ALL

The hotel was good as always, service in the restaurant was excellent however the same can't be said about the housekeeping. Replacement tea bags & milk not left in the tray after first day, no face cloths on the third day & generally the overall housekeeping wasn't to the standard we have previously enjoyed at the Castle

C A. Friends - 26/11/2019 Confirmed reviews ALL
« Very comfortable stay in a lovely hotel. »

I found the staff very friendly, courteous and attentive. The room was was clean and well presented, and I found the bed extremely comfortable - especially the pillows. The only fault I found was that the shower became very slippery and I slipped badly bruising my arm and back, maybe an anti slip may could be proveded.

Ld Couples - 26/11/2019 Confirmed reviews ALL
« Noisy »

Unable to sleep due to continual slamming of doors until 0200. Fire alarm evacuation 0400. Disappointed by lots of little things No biscuits in room . No do not disturb notice in room. Given wrong times for breakfast service twice by staff. Etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurie D., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor - MGallery Hotel Collection. I am terribly sorry your stay with us was not as enjoyable as it should have been. I entirely understand how frustrating the whole experience must have been for you, I may assure you the issue was discussed and reviewed with each of our Heads of Department, in order that they may take your comments on board and to take the necessary corrective action to prevent future occurrence. Please accept my sincerest apologies for the inconvenience that the fire alarm may have caused you. Our night managers did all in their power to resolve the issue by following the procedure and ensured that all of our guest were safe. I do sincerely hope you will not judge us solely on the basis of this particular experience. We greatly value your feedback, and should you like to share more about your experience, I invite you to email me directly at la… to see if there was anything else we could have done for you. Once again, please accept my sincere apologies for our shortfalls and I very much hope to welcome you back to Castle Hotel Windsor again in the future, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Lana El Zir Guest Relations Executive

Nigel T. Families - 26/11/2019 Confirmed reviews ALL
« Nice stay in Windsor »

Pleasant stay in Windsor. Nice hotel but a bit busy at breakfast. Reception staff very helpful and friendly

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