Mercure Winchester Wessex Hotel

Mercure Winchester Wessex Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 935 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ WINCHESTER
United Kingdom

Telephone +44 1962 861611

Fax +44 1962 849617

Contact email

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS:51.06123, -1.311941

Companies

  • ARQUIVA 12.71 km / 7.9 mi
  • BARCADI 4.51 km / 2.8 mi
  • IBM 9.17 km / 5.7 mi
  • TWINNINGS 26.23 km / 16.3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WESSEX RESTAURANT

The Wessex Restaurant is closed at the moment

Your meetings and events

Choose from five meeting rooms, all benefiting from natural daylight and with a maximum capacity of 80 guests theatre-style. Flexible delegate packages are available to suit all requirements.

Room descriptions and layouts

6 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Compact Double Room

  • Max. number of persons: 2
  • Area: From 10 m² / 107 sq ft

Our guest reviews

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  935 reviews

TripAdvisor Rating  3.5/5  2,130 reviews

Satisfied Customer

Customer review rating 4.5/5

Nigel R. Couples - Confirmed reviews ALL

Very central location, on site (paid for) car parking. Nice staff. Room comfortable with nice view but bit dated (e.g. no plug sockets at side of bed).

Dear Nigel R., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Good location.

Customer review rating 4.5/5

Ernest H. Couples - Confirmed reviews ALL

Accommodation very nice. However, as our room was overlooking a car park and near the entrance to the gym & spa, curtains or a blind would have been expected. Night drapes were fitted, but if privacy were needed during daylight hours, and it was, then nets or some such should have been fitted. To have passers by waving at you in your room is a little disconcerting. When I mentioned it to reception I was told,” none of the rooms have them” and it was treated as a bit of a joke. 99% of all other rooms have them

Dear H. B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Four star hotel looking tired

Customer review rating 3.5/5

Ian B. Couples - Confirmed reviews ALL

Good location near cathedral,room need’s upgrade as carpet threadbare and furniture tatty with handles loose or hanging off.

Dear Ian B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

well located but so hard to deal with

Customer review rating 3.0/5

Douglas M. Friends - Confirmed reviews ALL

Housekeeping, reception and breakfast all good. Difficulty was expereinced with communication. Emails to the email address provided go unanswered and unacknowledged. Tried their unresponsive website that did not offer the available room configurations I wanted to book so had to present myself at reception to get anywhere. Luckily I live only 45 minutes away by car, but I still had to climb in it and drive to have conversations that are better served quite productively and less costly using email. From memory, I made at least 4 trips. Managed to get a quote for 6 rooms from marketing but then when booking at reception (because no one answered my emails) , duty manager refused to accept quote and increased price. I provided an email (that was not acknowledged so I have no idea if they got it or not) with a room allocation list and on check on half of our group called me to check they had a room becuase the receptionist could not find it. Eventually, which some guidance, they did. The hotel had the data, but didn't use it properly. This is no way to run a business. Good location but faded infrastructure. Crying out for a refurbishment, but those on the delivery side were efficient and did what was required. All that means I would think twice about returning and certainly check out other options before making that decision.

Dear Douglas M., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Superb location, everything else basic

Customer review rating 3.0/5

Cameron Couples - Confirmed reviews ALL

The hotel is perfectly located at the bottom of town just behind the cathedral. The hotel itself is pretty outdated/ in need of renovation. No information book in the room, no complimentary water. Rooms creek with every movement of visitors in nearby rooms. Almost invisible staff who are reluctantly do basic tasks like checking you in or sorting the parking for you.

Dear Cameron M., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Perfect location

Customer review rating 5.0/5

Sue B. Couples - Confirmed reviews ALL

Nice room, clean, comfortable, large fluffy bath towels, central Winchester location, but quiet with plenty of parking Only an observation that the room needed a lick of paint and the pictures rehung where there were screws Would I go again, YES

Dear Sue B., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. We would like to ask if you could also write a review on Trip Advisor. Just follow the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186300-d192499-Mercure_Winchester_Wessex_Hotel-Winchester_Hampshire_England.html Kind Regards Eric-Enno Snel General Manager

Well located and helpful staff

Customer review rating 4.5/5

Winchesterwomen Friends - Confirmed reviews ALL

As others have mentioned, the hotel could do with an upgrade of decoration and fittings. That said, the bed was comfortable and facilities ok. There was a good choice of hot and cold food at breakfast and always someone on reception to deal with queries.

Dear Caroline P., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. We would like to ask if you could also write a review on Trip Advisor. Just follow the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186300-d192499-Mercure_Winchester_Wessex_Hotel-Winchester_Hampshire_England.html Kind Regards Eric-Enno Snel General Manager

Disappointing

Customer review rating 2.0/5

Am Business - Confirmed reviews ALL

As others have said, hotel is a bit run down and needs a refresh. Bigger issue though is staff - when they're around they're helpful and friendly, but they didn't answer the phone for a room service request (6 tries over a 45 minute period) and nobody made up my room for the 2nd night of my stay. All in all, disappointing.

Dear Angus M., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Better last time

Customer review rating 3.0/5

Christine F. Couples - Confirmed reviews ALL

The staff were polite and helpful. The location of the hotel is excellent. Dinner menu very restricted during our stay and some refurbishment required. Overall was a reasonable stay but having stayed here before it was much better last time.

Dear Christine F., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Noisy room

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Noisy room at night, bins getting dragged around, car alarms going off, back doors of adjoining premises slamming.

Dear Ron T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Staff very helpful storing our bicycles

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good location, good food, helpful staff, classic double good size

Dear Martin G., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. We would like to ask if you could also review on Trip Advisor. please follow the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186300-d192499-Mercure_Winchester_Wessex_Hotel-Winchester_Hampshire_England.html Kind Regards Eric-Enno Snel General Manager

Well located

Customer review rating 3.5/5

John Couples - Confirmed reviews ALL

Nice stay, friendly staff and great area.

Dear Nelson M., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

GREAT LOCATION

Customer review rating 4.5/5

Rob W. Couples - Confirmed reviews ALL

EXCELLENT CHECK IN ETC

Dear Robert W., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Well located

Customer review rating 4.0/5

Peter Families - Confirmed reviews ALL

Easy access and stay in good location

Dear edna b., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Well located

Customer review rating 4.0/5

Chris B. Couples - Confirmed reviews ALL

Very nice very expensive for that type of hotel

Dear Chris B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Fabulous location

TripAdvisor rating 5.0/5

Sue B TripAdvisor review

Our stay was a very comfortable one, nice bed, super large soft towels and a very clean room, the decor a bit tired in the room but location made up for that as it’s central right by the Cathedral from sightseeing and shopping

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.

Well located Hotel and pleasant stay

Customer review rating 4.0/5

Kathlyn Families - Confirmed reviews ALL

We had an enjoyable stay at the hotel. The rooms were clean and breakfast was excellent. The staff were also welcoming and courteous.

Dear Kathlyn B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Very happy

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good location, service, breakfast and big room

Dear Nobue F., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Customer review rating 2.0/5

Adrian H. Friends - Confirmed reviews ALL

Helpful staff, but the room was disappointing. Broken windy that won’t close properly, meant I had traffic noise through the evincing and bin emptying… the door bar above the door kept hitting the door when you opened it .

Dear Adrian h., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked maintenance to have a look into the observations you made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Good location needs refurbishment

Customer review rating 2.5/5

Anon Couples - Confirmed reviews ALL

Location of the hotel is very good and the staff are friendly and helpful but the rooms and the hotel as a whole need updating to meet the star status of the hotel. Damaged and tired furniture stained carpets..

Dear Clive G., Thanks for leaving your thoughts here and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

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