Mercure London Staines upon Thames Hotel

Mercure London Staines upon Thames Hotel 3 stars

Customer review rating (ALL Rating) 3.3/5 322 reviews

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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

ALLSAFE approved hotel

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ STAINES
United Kingdom

GPS:51.431839, -0.511763

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RIVERSIDE RESTAURANT Non contractual photo

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Your meetings and events

The Mercure London Staines is the ideal venue for your small meeting needs with our Conservatory meeting room accommodating up to 40 people while the Riverside Restaurant offers a unique setting for all your celebrations or parties.

Room descriptions and layouts

meeting room

From 1 to 40 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  322 reviews

TripAdvisor Rating  3.5/5  1,051 reviews

Well Located

Customer review rating 3.5/5

Simon Couples - Confirmed reviews ALL

a little tired but fine for a night or two, easy parking onsite, a lovely location for walks along the Thames

Thames Lodge

Customer review rating 4.5/5

Tl S. 2. Business - Confirmed reviews ALL

Overall good just a couple of points to take forwards

Great stay

Customer review rating 5.0/5

Lee W. Couples - Confirmed reviews ALL

Great stay here, very welcoming and a good location with good amenities around the area. I used it to stay overnight and then went onto Thorpe park. Lovely welcome when we were there, and staff were friendly.

Dear Lee w., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are pleased to see you have thoroughly enjoyed your stay here with us and the overall rating is highly appreciated. It is great to hear the staff were friendly and welcoming and please rest assured this will be shared with the teams as I'm sure it will serve as an encouragement. We hope we will get the chance to welcome you back for another pleasant stay in the future. Kind Regards, Laura C. Guest Relations

Good stay, but

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Good stay, but I was horrified by the entrance area & the floors. Could not find the room easily, got lost 2-3 times. (However I must admit, I was already very eager to get into the room when I arrived at the hotel.) The room itself was totally OK, so in very good condition. Overall: It was a good stay and the hotel's location is great, i.e. at the river. (However, I had no time to enjoy it by daylight as I had to rush to Windsor next morning.)

Dear Szabolcs T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are pleased to read you have enjoyed your stay here with us and the overall rating is highly appreciated. We greatly appreciate your feedback regarding the room as well as the location. I'm sorry to read the room was difficult to find and please accept my sincerest apologies if the front office team did not explain clearly the way. Despite the concerns raised, we do hope we will get the chance to welcome you back in the future. Kind Regards, Laura C. Guest Relations

Avoid - sleep in the car

TripAdvisor rating 1.0/5

susanlloyd12 Business - TripAdvisor review

Shower ripped off the wall. Children playing on corridors - limited wi fi due to overloaded due to people in it. Didn’t feel safe at all…. Long term guests housed here - no right for them or hotel Guests . I was next door to the baggage stores for the long term guests which was being visited all night

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Other web-users rate our hotel

  • 376 reviews 8.7/10 Location
  • 624 reviews 5.5/10 Room
  • 470 reviews 8/10 Service
  • 13 reviews 8.5/10 WiFi
  • 276 reviews 3.3/10 Cleanliness
  • 232 reviews 2.2/10 Amenities
  • 187 reviews 2.8/10 Vibe
  • 180 reviews 7.7/10 Breakfast

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