Mercure Cardiff Holland House Hotel & Spa

Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 897 reviews

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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

ALLSAFE approved hotel

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone +44 29 2043 5000

Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people. Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city. Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 700 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  897 reviews

TripAdvisor Rating  4.0/5  3,556 reviews

Excellent stay

TripAdvisor rating 5.0/5

Tjhworc Friends getaway - TripAdvisor review

Excellent hotel. Had a trip to Cardiff for a bit of shopping with friends. We were checked in early, actually very early, got to the hotel and we were told our room was ready. Staff were all very obliging, and friendly. We only had 1 night. Room was huge, so was the bathroom with lovely shower and bath. Tea and coffee in the room too. Beds were comfortable. We all commented on how clean the whole hotel was, it was outstanding. Breakfast was excellent, great choice and food was of good quality. The only thing I could fault was the staff were on a noticeable absolute mission at 10.05am to get everything cleared away, literally in 10 minutes everything was gone and we all would have liked another coffee! Don't be late for breakfast!!! We would definitely stay again.

Seen better days

TripAdvisor rating 3.0/5

Gwyn P Business - TripAdvisor review

Great location, staff helpful friendly and efficient. Room very clean but in a some what poor state of repair (the bedside light hanging by exposed cable and cracked bathroom tiles weren’t a great look). Awful TV in the room, very old and very basic. Disappointed no option for food via room service. Good breakfast let down by coffee served in some sort of urn full of instant coffee (keep in mind you can now get whole bean Lavazza at a Travelodge). In fairness it was a reasonable price, but a bit of a reach describing the overall experience as 4*.

Dear Gwyn, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Pramod Shaw Deputy General Manager

Good stay

Customer review rating 5.0/5

Sunam Friends - Confirmed reviews ALL

We were very satisfied with the service they provided us. Me and my friends were here for Hendo all the staff members were great. We had some complimentary drinks.Rooms were great and lovely . Our bride to be enjoyed her pedicures and all of us also enjoyed our zaccuzi, sauna, steam room and also swimming pool. I would love to visit again.

Dear Sunam We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Pramod Shaw Deputy General Manager

Well located, lovely staff, nice breakfast, good facilities

Customer review rating 3.5/5

Anna Couples - Confirmed reviews ALL

Well located, lovely staff, nice breakfast, good facilities. Only area for criticism is some of the rooms are a bit dated and worn now. Would stay definitely stay again.

Dear Anna B., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Pramod Shaw Deputy General Manager

The room was clean and comfortable. The staff were helpful

Customer review rating 3.5/5

Simon R. Couples - Confirmed reviews ALL

The only thing Lettings our weekend experience with you was the spa facilities. There were children running around and jumping in the pool when people we’re trying to swim. It had the feel of a cold room with white walls as well as bright white lighting. I was expecting relaxing background music and warm coloured lighting.

Dear Simon R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pramod Shaw Deputy General Manager

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Other web-users rate our hotel

  • 936 reviews 8/10 Location
  • 2,109 reviews 6.6/10 Room
  • 1,505 reviews 7.3/10 Service
  • 19 reviews 4.9/10 WiFi
  • 858 reviews 5/10 Cleanliness
  • 708 reviews 6.5/10 Breakfast
  • 633 reviews 5.1/10 Amenities
  • 557 reviews 6.8/10 Wellness Area

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