Mercure Cardiff Holland House Hotel & Spa 4 stars

Name: Mercure Cardiff Holland House Hotel & Spa
Address: CARDIFF, CF24 0DD, UNITED KINGDOM
Telephone: (+44)2920/435000
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 9,920 reviews

ALLSAFE approved hotel

Mercure Cardiff Holland House Hotel & Spa

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+ 16 Services

Mercure Cardiff Holland House Hotel & Spa

Hotel for travellers looking for local and authentic experiences

Welcome to Cardiff the capital of Wales and home of Principality Stadium. If you're looking for an affordable, stylish location with a city full of art and culture you will enjoy staying in Wales! Wael Elassal General Manager

Wael Elassel, Hotel Manager

The Mercure Cardiff Holland House and Spa is a modern 4-star hotel situated in the vibrant capital city of Wales. Holland House is perfectly suited to your business and leisure needs, with the biggest conference facility in Cardiff capable of seating up to 700 guests. The hotel also boasts excellent transport links and is within walking distance of the iconic Millennium Stadium and Cardiff Castle, ideal for sightseeing in the city.

Whether you're here on a business trip or looking for a weekend away, the hotel is designed to suit all your needs. Relax and unwind in the hotel's on-site leisure facilities, including an 18-metre swimming pool, steam room and jacuzzi. The Urban Bar & Kitchen found on the first floor mixes culinary excellence with ambience, making it an ideal spot for dining. Away from the hotel, guests can explore the nearby Millenium Stadium or Cardiff Town Hall.

Located in the heart of Cardiff, the hotel is easily accessible via most major transport links. Guests travelling by road should exit the M4 at J29 and take the A48M following signs to Cardiff. Cardiff Station is 10 minutes away.

Hotel extras

On-site leisure facilities including an 18-metre pool
Fully-functioning gym, sauna, steam room and more
Guests enjoy 20% discount on spa treatments
Conference and meeting rooms seating 700 guests
Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

By plane
BRISTOL At 75.3km / 46.79 miles
By plane
CARDIFF At 25.3km / 15.72 miles
By plane
SWANSEA At 88km / 54.69 miles
By train
CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS:51.483986, -3.167448

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 700

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 6 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 35 participants
- U-shaped Room 16 participants
- Board-room 16 participants
- Classroom style 16 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 20 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 18 participants
- Classroom style 29 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 20 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 36 participants
- Board-room 28 participants
- Classroom style 40 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 90 participants
- U-shaped Room 21 participants
- Board-room 28 participants
- Classroom style 30 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 200 participants
- U-shaped Room 58 participants
- Board-room 42 participants
- Classroom style 80 participants
- Banquet 180 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 225 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 70 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 350 participants
- U-shaped Room 60 participants
- Board-room 60 participants
- Classroom style 80 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 700 participants
- U-shaped Room 90 participants
- Board-room 90 participants
- Classroom style 120 participants
- Banquet 550 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Caerleon suite	10 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Glamorgan, montgomery & wye suit	22 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	6 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Monmouth suite	22 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	8 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Portmeirion suite	35 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Kidwelly suite	60 m²	2 m	35 participants	16 participants	16 participants	16 participants	20 participants
Tredegar suite	60 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	20 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Caerphilly suite	70 m²	2 m	40 participants	18 participants	18 participants	29 participants	20 participants
Tintern suite	75 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	20 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Brecon suite	168 m²	2 m	100 participants	36 participants	28 participants	40 participants	70 participants
Pembroke suite	168 m²	2 m	90 participants	21 participants	28 participants	30 participants	60 participants
Caernafon suite	240 m²	2 m	200 participants	58 participants	42 participants	80 participants	180 participants
Calon 2	280 m²	5 m	225 participants	40 participants	40 participants	70 participants	200 participants
Calon 1	370 m²	5 m	350 participants	60 participants	60 participants	80 participants	200 participants
Calon	690 m²	5 m	700 participants	90 participants	90 participants	120 participants	550 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Meeting room
Syndicated room
Audio and video equipment
Screen
TV with VCR
Podium
Lectern
Day light
WIFI access
Syndicate rooms
Airconditioned meeting room
Slide projector
Video equipment
Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products
Iron(...)

Superior Room with panoramic views across the city

Max. number of persons: 2
Area: From 33 m² / 355 sq ft
Views: City View, Panorama view *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products
Iron(...)

Privilège Room with panoramic views across the city

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: City View, Panorama view *
Most of the accommodation: Corner Room *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products
Iron(...)

Wellness Privilege Room with King Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Business Desk
Iron

Air Purification Privilege Room with King Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Business Desk
Iron

Classic Triple room with three single beds

Max. number of persons: 3
Area: From 23 m² / 248 sq ft

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products
Iron(...)

Deluxe Suite with spacious living area and city views

Max. number of persons: 2
Area: From 60 m² / 646 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Bathroom products
Iron(...)

Fantastic

Amy Couples - 14/01/2022 Confirmed reviews ALL

Friendly and helpful staff, great location and the breakfast was really good quality

Lovely hotel. Great facilities

Salma Families - 07/01/2022 Confirmed reviews ALL

Had a good time. Lovely breakfasts and the leisure facilities were great

Well located, good stay

Jordan Couples - 05/01/2022 Confirmed reviews ALL

Pleasant and enjoyable stay at the hotel. The spa facilities were lovely and we were made to feel welcome, comfortable and safe at all times.

Joseph L. Couples - 03/01/2022 Confirmed reviews ALL

Room was lovely disappointed in the spa as my partner cut her foot in the jacuzzi as the cap on suction was not on an it sucked her foot in an cut her heel then we went in swimming pool to our suprise there was a big hole in the floor an my partner got her foot stuck in there an twisted her foot we spoke to guy at desk to be told they know about it but nothing will get done about very disappointed in the response as now my partners foot is all cut an bruised an she cannot walk properly

Few too many stays perhaps

S B. Couples - 02/01/2022 Confirmed reviews ALL

We have stayed at the mercure Holland House Cardiff 4 times now, and our most recent stay has made us wonder if we should try a different hotel in the city. We visited for our 6th wedding anniversary - it was very hard work to try and pre book into the restaurant via phone so had the worry of asking on arrival, luckily they were accommodating and booked us for evening meal. This was a disappointing 'special' meal though not like previous visits. Seated right by the till not very romantic we both felt uncomfortable. Ordered steak then told none available - this should have been stated when given the menu. Opted for gammon steak which was very salty so didn't eat much, pudding choice was poor so didn't bother. Bar area was lovely though and service there was great during the day and in the evening. Bedrooms are starting to look tired - pillows so hard, woke a few times! Didn't use the spa facilities this time so can't comment on that. Breakfast was not too bad had bacon but all looked a bit off my husband didn't try any - I had bad tummy for 2 days after. Always been excited to stay at the mercure and always said to friends and family how lovely it is, but really unsure if we would hurry back

Very welcoming and comfortable stay.

L H. Families - 02/01/2022 Confirmed reviews ALL

A very good location and comfortable room.

Staff amazing

Rhyddarch J. Friends - 01/01/2022 Confirmed reviews ALL

The hotel was LOVLEY and clean and comfortable,but staff went out of there way to make it a very special stay.

Well located

Roger Couples - 01/01/2022 Confirmed reviews ALL

Very good location and rate I got was good value. All staff friendly and professional. Breakfast was decent although juice wasn’t great quality. My room was a good size but it felt tired and definitely needed a new mattress.

Wine as requested on booking

tomcurrie955 01/01/2022 TripAdvisor review

Didn’t get bottle of wine on arrival as requested and paid for so was not happy about that. Also luggage wasn’t taken to our room after we arrived at 3pm for check in. No room service also which I didn’t expect

Thank you for taking he time to write a review of your stay. We are naturally concerned that we failed to meet with your expectations and will be looking into the points that you have raised. Once again thank you for the feedback and we do hope you will return to stay with us in the future. Regards

Delightful stay

Lucy C. Families - 30/12/2021 Confirmed reviews ALL

We were so pleased we extended our reservation by one more night

Pleasant hotel

Andrew C. Couples - 30/12/2021 Confirmed reviews ALL

We recently stayed at the Mercure Holland House Hotel, Cardiff in a superior room which was very pleasant, spacious and presented very well. The breakfast was slightly disappointing, with a very basic menu. We stayed an extra night and purchased a half board package in a superior room with evening meal, wine and beers. Again, the food was extremely disappointing, and appeared to have been created by a person with limited cooking experience, we were really disappointed, so much so, we left the main course and left the restaurant. The menu being offered as part of the package was basic with very limited choice, which wasn’t explained at the time of purchase, otherwise we wouldn’t have purchased it, this was very unfair. The offer of wine and beer was again unfair, with staff not being aware of the offer, and there being confusion as to what was being offered. The red wine which arrived was a basic house wine, and one beer. It appeared to us that the hotel was under staffed, and wasn’t operating as smoothly as we have previously experienced. The experience particularly of the second night left us feeling ‘short changed’ Disappointing!

Good

Sue Couples - 30/12/2021 Confirmed reviews ALL

Very clean

Brilliant location

Subha Couples - 30/12/2021 Confirmed reviews ALL

Stayed 3 nights over Christmas had an enjoyable stay.

Great Staff

Padania Families - 29/12/2021 Confirmed reviews ALL

Firstly we would like to say thank you to the staff, especially Shaun and Lloyd. Great hotel and the decor over the festive season. Only thing I would mention about would be the breakfast . The chief was not accommodating (he looked like he rather be in bed!), the selection of food was poor especially over the festive season and when you have children! No muffins, no salmon, pancake etc just very basic for what you are paying. If he was working alone, another cook should had been there to assist! This let the stay down!

Nice stay early check in and friendly staff

Mike Couples - 28/12/2021 Confirmed reviews ALL

Nothing to fault really no parking in hotel however NCP a short distance away with good discount. Nice room

Another lovely stay

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Good location, comfy beds, nice showers, lovely spa

Comfortable bed

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Clean , tidy and peaceful stay in a very comfortable bed. Will stay again soon :-)

I did not stay there.

Robert S. Solo - 23/12/2021 Confirmed reviews ALL

I had to cancel my trip but you keep sending me this survey.

Great stay for centre of Cardiff

Chris Couples - 20/12/2021 Confirmed reviews ALL

had a great stay after going to motor point arena. Very clean, well maintained hotel

Great location

D H. Couples - 20/12/2021 Confirmed reviews ALL

There were some cleaning issues in the room, such as an old sock left in the wardrobe by the kettle, and some drink slashes up the wall. The spa was lovely but my treatment of a hot stone massage wasn’t as good as I’ve experienced previously. The food was fantastic and the service was great.

Our most recent 20 reviews

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Hotel extras

Hotel location

Mercure Cardiff Holland House Hotel & Spa