Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 3,168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Cardiff Holland House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAERLEON SUITE 10 m2 2 m 0 0 12 0 0
GLAMORGAN, MONTGOMERY & WYE SUIT 22 m2 2 m 0 0 6 0 0
MONMOUTH SUITE 22 m2 2 m 0 0 8 0 0
PORTMEIRION SUITE 35 m2 2 m 0 0 12 0 0
KIDWELLY SUITE 60 m2 2 m 35 16 16 16 20
TREDEGAR SUITE 60 m2 2 m 0 0 20 0 0
CAERPHILLY SUITE 70 m2 2 m 40 18 18 29 20
TINTERN SUITE 75 m2 2 m 0 0 20 0 0
BRECON SUITE 168 m2 2 m 100 36 28 40 70
PEMBROKE SUITE 168 m2 2 m 90 21 28 30 60
CAERNAFON SUITE 240 m2 2 m 200 58 42 80 180
CALON 2 280 m2 5 m 225 40 40 70 200
CALON 1 370 m2 5 m 350 60 60 80 200
CALON 690 m2 5 m 700 90 90 120 550
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Screen
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 172 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 ALL Rating 9,347 reviews

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 3,168 reviews
Couples - 16/01/2020 TripAdvisor review
« Quite convenient, comfortable and welcoming »

A walk into the centre of town, with its restaurants, shops and other attractions, but not too far to be inconvenient for someone with mobility problems. Rooms are reasonable: the bathroom was a bit small and oddly laid out but perfectly functionable, the lights were either all on or off, which was a little inconvenient but acceptable, and the air con seemed not too effective. In all not too bad at all, suiting our needs without being really cosy and relaxing. Breakfasts were good, one can always find fault here, in most hotels, but I couldn't really complain. Evening meals too were good, we enjoyed ours and couldn't find room for a dessert. Wines were a bit diappointing, slightly overpriced for what they were in my opinion, but that is a matter of taste. Staff were, with the exception of our room cleaner who we met once, polite, efficient and pleasant. We stay here of preference when we visit Cardiff, and would have no qualms about returning in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wat4der, We very much appreciate your 4* rating and wonderful comments regarding your Stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our wonderful team. I am very proud of the service our team delivers and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again to the hotel very soon. Sincerely, Wael Elassal General Manager

Mr H. Couples - 11/01/2020 Confirmed reviews ALL
« Mr h. »

Spa break, quality dinner and breakfast. Excellent room, will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard h., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Anonymous Couples - 10/01/2020 Confirmed reviews ALL
« Comfortable stay »

Large comfortable bedroom, minimal toiletries and tea/coffee, breakfast poor, dinner good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz T., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Julie Couples - 10/01/2020 Confirmed reviews ALL
« Great stay great location »

Lovely hotel very comfy bed and a great location.very friendly staff.thankyou for a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Sally Couples - 10/01/2020 Confirmed reviews ALL
« Good location, big room, friendly staff »

As with most British hotels, cleanliness could be better, and we felt that the hotel was just short of being very good. Staff were really helpful and welcoming which was nice. Breakfast areas very nicely styled too. Bathroom missing in little details - lights near the mirror would be good - and towels were just adequate. My husband watched the manager (presumably - actually the only rather grumpy unhelpful perspn) tick all the boxes on his quality control sheet without stirring from the front desk...what is the point of that? Value for money was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally W., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Dave S. Couples - 09/01/2020 Confirmed reviews ALL
« Great »

Had a great stay as usual and asked fo a high floor which we did and as it was my wife’s birthday had a ‘Happy Birthday’ message with some truffles and a nice spacious corner room so was very pleased indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

L. Couples - 08/01/2020 Confirmed reviews ALL
« Nice hotel but unfriendly service »

Reception staff in general wasn't welcoming, seems bored to assist the guests for checking in or giving touristic informations... only the one who made our check out was nice with us. Room was pleasant, comfortable andspacious. Gym facilities are very well equipped, spa is good but not cleaned enough. Breakfast was good with a large choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valentin L., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Daniel L. Couples - 07/01/2020 Confirmed reviews ALL
« Disappointing, no better than a premier inn »

disappointing experience, room was spacious but cold, it was warm by the door but no where else even with thermostat on 25. breakfast was fine but lots of dirty tables as there seemed only 1 or 2 people working (very hard) The bar area is very nice and comfortable. on arrival th3 car park was full and I was advised to park at the ncp, no-problem as the hotel offer 50% off the rate, but I was advised to move my car by reception the following day to the hotel carpark, but did not mention there was a charge and that it is more expensive than the ncp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan L., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Hazel Couples - 07/01/2020 Confirmed reviews ALL
« Hazel, Cardigan »

Lovely hotel close to all amenities. Large comfy beds. Very quiet rooms. Great choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Mrs B. Couples - 07/01/2020 Confirmed reviews ALL
« Mrs B »

The hotel was very nice however I felt we could have been provided with more refreshments. The room was a superior room which I would have thought included gowns and slippers also the toiletries were very minimal for the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison B., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Sb Friends - 07/01/2020 Confirmed reviews ALL
« Good location »

It was good but I did expect a bit more really. It compare to ibis/premier inn quality wise and was expecting to compare to Novotel/Jurys. It was a bit dated and tired but adequate. I had a swim and showers in the spa area were dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne B., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Sarah P. Families - 06/01/2020 Confirmed reviews ALL
« Mrs s p. »

Lovely room with a view but pool area was too busy.

Simon Couples - 06/01/2020 Confirmed reviews ALL
« Very Good »

Lovely stay, got a little upgrade for our anniversary, so thank you for that! Set menu in evening was simple (only 3 choices for each course) but was absolutely fabulous food! tasted amazing! Breakfast buffet could of had a few more 'continental' options but still was very tasty!

William T. Friends - 06/01/2020 Confirmed reviews ALL
« Mr William T. »

It was absolutely beautiful, and when I'm next in Cardiff, I will be booking this hotel again!

Anonymous Friends - 06/01/2020 Confirmed reviews ALL
« It was delightful »

It was a great experience. It was our first time staying at the Mercure Hotel and we had an amazing service from the moment we made a reservation to the moment we left. Our room was clean, spacious and comfortable plus the view was fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wakunyambo M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Jackie H. Solo - 05/01/2020 Confirmed reviews ALL
« Clean. Quiet. Polite staff. Too expensive for single occupancy »

Cheaper for single occupancy would help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie H., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Sioned Couples - 05/01/2020 Confirmed reviews ALL
« Disappointing »

Really disappointing- I have made a formal complaint separately to this. Had to move from our room due to plugs not working, had to have two cold showers in new room, hot drinks machine not working, lockers not working. Over all really a disappointing stay and won’t be returning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sioned P., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the points raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wael Elassal General Manager

Anthony C. Business - 05/01/2020 Confirmed reviews ALL
« Not good »

Not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony C., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Wael Elassal General Manager

K. M. Couples - 05/01/2020 Confirmed reviews ALL
« Just what we needed NY Eve relax and party »

Lovely hotel, nice decor and lovely Christmas touches Spa staff friendly, knowledgeable, amazing treatment Beautiful meal, waiter service and disco Bed was comfy room was spacious and had everything we needed Breakfast was lovely Checking in and out was simple Whatever we needed we were able to have delivered by housekeeping promptly Pool and jaquzi lovely Excellent overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Couples - 05/01/2020 TripAdvisor review
« Great hotel, well located for city center »

Reaaly comfortable hotel, very close to city center (5 mins walk). Has a car park, though a little cramped. Good facilities, though we were unable to enjoy as had cold when we visited. Food was good, with good choice, and service was very good. Rooms clean and tidy, and quite spaciouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W, We very much appreciate your 4* rating and wonderful comments regarding your Stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our wonderful team. I am very proud of the service our team delivers and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again to the hotel very soon. Sincerely, Wael Elassal General Manager

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