Mercure Cardiff Holland House Hotel & Spa

Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 688 reviews

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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

ALLSAFE approved hotel

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

Telephone +44 29 2043 5000

Fax +44 29 2048 8894
  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS:51.483986, -3.167448

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people. Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city. Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Room descriptions and layouts

14 

meeting rooms

From 1 to 700 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  688 reviews

TripAdvisor Rating  4.0/5  3,473 reviews

Not a true 4-star experience

TripAdvisor rating 3.0/5

999alewis TripAdvisor review

A pleasant enough hotel but lacking some key service functions. For example, a room telephone which was out of order for the entire six days of our stay, only two of the four lifts functional for five of the six days (it’s a 14-storey hotel), no proper laundry service. These are not characteristics of a 4-star hotel.

Dear 999alewis, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cardiff Holland House Team

Favourite hotel!

TripAdvisor rating 5.0/5

Millsy_011 Business - TripAdvisor review

After trying many hotels to stay with during our business trips, mercure is definitely the best one!! Big shoutout to Laura she is always amazing and always makes sure we have the best stay and accommodate to our needs. Look forward to staying again

Dear Millsy_011, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular with Laura. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cardiff Holland House team

2 nights in Cardiff

Customer review rating 3.5/5

Sam M. Couples - Confirmed reviews ALL

I am a platinum member and was kindly offered a room upgrade (after I requested it). unfortunately I was not provided with the complementary drink tokens I usually get when staying at Mercure hotels. There was some confusion about the rooms and I had to request that my room was serviced a couple of times on the second day as we needed more towels and wanted to get ready for dinner in a clean room. I also had to chase reception/bar for the wine that I had ordered as part of my room package on both nights, it would have been great if the wine was in the room or it was acknowledged when I was checking in so I didn't have to chase it up. The room we had was great and had everything we needed. all the staff were also great and very helpful. We will be back as over all we had a lovely time.

Great Stay, lovely room and specatcular views

Customer review rating 5.0/5

Victoria T. Business - Confirmed reviews ALL

I had a lovely stay, a colleague and I came for a conference and stayed two nights. The location was great and is directly in the city. I only wished I'd have remembered my swimwear as the Spa looked lovely.

Dear Katie L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pramod Shaw Deputy General Manager

Well located, gorgeous restaurant

Customer review rating 4.0/5

Holzwales92 Friends - Confirmed reviews ALL

A good stay over all, fabulous breakfast! Although lifts were an utter nightmare

Dear Holly W., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Pramod Shaw Deputy General Manager

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