Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 676 reviews

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style. It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England. Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  676 reviews

TripAdvisor Rating  4.0/5  3,008 reviews

Made to feel extremely welcome

TripAdvisor rating 5.0/5

Mandy Lou M Friends getaway - TripAdvisor review

I stayed for a night and I was very well looked after. The room and facilities were lovely and the food was tasty. The thing that stood out to me the most was the staff, from Jake and colleagues in reception to Suzie and colleagues in the restaurant/bar, everyone was friendly and welcoming and could not have done anymore to make my stay more comfortable. I definitely recommend a stay here if not for tue staff alone!

Thank you for leaving us a great review of your recent stay with us. I am really pleased to hear you enjoyed your stay but was especially pleased to read your great feedback about Jake and Suzy. I have shared your feedback with the teams and hope to be able to welcome you back again in the future. Kind Regards, Jenn Howell Operations Manager

Good Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

It was a comfortable stay. We enjoyed the room and the access on foot through the city centre.

Dear Neville S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Friendly and efficient staff

Customer review rating 5.0/5

M P. Families - Confirmed reviews ALL

Booked room for day use after travelling to Exeter for wake. Room was clean and modern, could not fault anything about this hotel.

Dear Mark P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Lovely Christmasy trip across the bridge.

TripAdvisor rating 5.0/5

Sarah E TripAdvisor review

Arriving early evening after being stuck in traffic travelling from Cardiff, it was a pleasure arriving to a warm welcome from the front of house staff where it appeared nothing would be to much trouble for them. We had a wonderful 2 night stay visiting family and friends who live in Exeter. Our room was lovely and clean, we had two very comfortable nights sleep, breakfast was lovely and the various choices a lovely bonus to suit all. The hotel was decorated beautifully for the Christmas season and the atmosphere radiated the spirit of Christmas. We are looking forward to recreating the trip this December too with the anticipation of making it an annual event. Thank you to everyone that made our trip so lovely after a stressful busy year.

Thank you so much for taking the time to leave us a really lovely review. I am so pleased to hear you enjoyed your trip with us over Christmas. I especially appreciate your comments about our team members as they work really hard for our guests so its great when they get recognised for this. I really hope to welcome you back again later this year. Kind Regards Jenn Howell Operations Manager

Wonderful wedding

Customer review rating 5.0/5

Caroline Families - Confirmed reviews ALL

A large group met for a family wedding which in itself was beautifully hosted, excellent catering and service. For the rest of our stay we enjoyed excellent service and we’re made very welcome

Dear Caroline A., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

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Other web-users rate our hotel

  • 1,035 reviews 9.1/10 Location
  • 1,621 reviews 5/10 Room
  • 1,265 reviews 6.9/10 Service
  • 18 reviews 6.2/10 WiFi
  • 698 reviews 5.1/10 Comfort
  • 643 reviews 4.5/10 Cleanliness
  • 521 reviews 6.2/10 Breakfast
  • 422 reviews 4.9/10 Value

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