Mercure Exeter Southgate Hotel 4 stars

Name: Mercure Exeter Southgate Hotel
Address: EXETER, EX1 1QF, UNITED KINGDOM
Telephone: (+44)1392/412812
Rating: 4.2

Customer review rating 4.2/5 11,082 reviews

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Mercure Exeter Southgate Hotel

Hotel for travellers looking for local and authentic experiences

The Mercure Exeter Southgate Hotel is a contemporary 4-star hotel and supremely located in the heart of Exeter. Within walking distance to all the main attractions and the city centre, the Exeter Southgate Hotel is perfect for a city break. Whether you are coming for business or for leisure, the Southgate Hotel will cater for you with meeting and conference rooms. Enjoy yourself at the Spa with heated pool, sauna and fitness room when you visit Exeter with us. Parking charged at 15GBP per day.

The hotel neighbours the cathedral, the shopping areas of Princesshay, Bedford Square and the historic quay. The location is perfectly situated for short breaks and is great for golfers as it is close to an 18-hole golf course. Open 24 hours a day and seven days a week, the hotel is easily accessible and caters to young children and disabled guests. Those attending for business purposes will also benefit from the hotel's meeting facilities, welcoming up to 120 people.

The hotel is a stones throw away from the Catherdral, Quay & Shops. Nearby is Crealy Adventure Park 2m; Go Ape 5m; Beaches 12m; Dartmoor 15m; Torquay 20m; Paignton Zoo 25m; Dartmoor Zoo 40m; Plymouth Marine Aquarium 35m; Cornwall 40m; Eden Project 60m.

Hotel extras

Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room$14
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)£12
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Dutch
- Polish
- Portuguese
- Russian
- Swedish
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24hours
- Opening hours : Week-end 24hours

9 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BRISTOL At 108km / 67 miles
By plane
EXETER INTERNATIONA At 10.3km / 6.4 miles
By plane
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
By car
M5 JUNCTION 29 At 6.6km / 4.1 miles
By train
EXETER CENTRAL At 0.97km / 0.6 miles
By train
EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

EDF ENERGY 4.83 km / 3.0 mi
EXETER COLLEGE 1.45 km / 0.9 mi
HOWMET 7.56 km / 4.7 mi
MET OFFICE 4.83 km / 3.0 mi
UNIVERSITY OF EXETER 2.74 km / 1.7 mi

Companies

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style.It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England.Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

- Height 3 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style
- Banquet
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 12 participants
- Classroom style
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 14 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 18 participants
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 16 participants
- Banquet 18 participants
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 25 participants
- Classroom style 20 participants
- Banquet 30 participants
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 50 participants
- Banquet 80 participants
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 40 participants
- Board-room 60 participants
- Classroom style 60 participants
- Banquet 120 participants

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Southgate 1	14 m²	3 m	15 participants		12 participants		10 participants
Southgate 2	14 m²	3 m	15 participants		12 participants
Eastgate room	19 m²	3 m	15 participants		12 participants		10 participants
Northgate room	19 m²	3 m	15 participants		12 participants		10 participants
Southgate room	28 m²	3 m	25 participants	14 participants	20 participants	10 participants	18 participants
Leofric room	37 m²	3 m	30 participants	12 participants	14 participants	16 participants	18 participants
Seymour 2	50 m²	3 m	40 participants	15 participants	25 participants	20 participants	30 participants
Seymour 1	127 m²	3 m	100 participants	40 participants	40 participants	50 participants	80 participants
Seymour suite	178 m²	3 m	150 participants	40 participants	60 participants	60 participants	120 participants

Configuration is not available for this hotel

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Indoor and Outdoor facilities
Audio and video equipment
WIFI access
Syndicate rooms
Airconditioned meeting room
Slide projector
Video equipment
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron(...)

Standard Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron(...)

Mercure Privilege Guestroom

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Direct dial telephone

Classic Family Guestroom

Accessible room

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LOUNGE BAR & TERRACE

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

A fantastic birthday weekend stay

Brynn Couples - 23/03/2020 Confirmed reviews ALL

We arrived on the Friday, and had a lovely weekend in Exeter before departing Monday morning. The staff were very friendly and helpful throughout our stay. It was a wonderful experience and a fantastic birthday treat for my wife.

Nice food. Bar service very, very slow.

Julian Friends - 23/03/2020 Confirmed reviews ALL

This was our third stay with you. On this occasion, reception staff very friendly and helpful. Bar staff were slow to serve and then it took about 15 minutes for them to provide 4 drinks (which were not elaborate cocktails). One bar staff appeared miserable and came across as just wanting to be anywhere other than serving customers. Breakfast on the Saturday was good, nice food and friendly staff. Breakfast on Sunday was disastrous. No cutlery, no coffee/tea. Cups (eventually) but one waiter didn't know what saucers are.

Central location

Norman Couples - 21/03/2020 Confirmed reviews ALL

We come here for the proximity of the shops but the room was small for a prestige room and cold despite putting the heating up to 24. The remote for the TV did not work but the hotel is clean and the staff suberb

Very pleasant enjoyed the spa

Jonathan S. Families - 21/03/2020 Confirmed reviews ALL

Very pleasant enjoyed the spa

Mercure Exeter

Mr N. D. Couples - 20/03/2020 Confirmed reviews ALL

We had a very bad stay at the hotel. We wanted a nice hotel in Exeter so thought we would say at this mercure Exeter and well the first bedroom was disgusting and the second won they put us in was not a lot better. I have put together a email with photos and sent it to your company.

Good stay

Jpd Business - 20/03/2020 Confirmed reviews ALL

I am a regular business guest at the Southgate.

Well located

Sandra H. Families - 18/03/2020 Confirmed reviews ALL

Arrived in reception and was impressed with how nice it was. The receptionist was very pleasant and welcoming. There was a new young man on reception and he was very helpful and competent especially when we asked for softer pillows they were in our room upon or return later that day. The original pillows felt like we were sleeping on bricks. Victoria at breakfast was also very attentive and competent, you could do with a few more like those two. After eating we had to ask for our table to be cleared in the bar, even though there were sufficient staff around. Upon arriving in the room (376), the carpet is threadbare and it was the same in my mother's room (374) NOT GOOD! Staff in the fitness zone were extremely helpful, but the chairs as you enter looked like they belong in a homeless shelter they are so worn and not a good impression on arrival. The breakfast is definitely not worth £15 - fried eggs like rubber, continental meat and cheese selection... what a joke!, one cheese, 2 types of salami, no ham or other cheeses is not what I consider a 'selection'. Brakes Brothers ketchup, Brakes Bros is served in cheap food pubs and begs the question what the rest of the food is like...if breakfast is anything to go by I doubt it would be good. Such a shame as this could be an excellent hotel. The rooms were very clean and the bed was comfortable.

Great location, lovely breakfast, comfy room, helpful staff

Carolyn T. A. D. W. Business - 18/03/2020 Confirmed reviews ALL

Very helpful as I was helping at an event at the hotel so needed to be there early but that wasn't an issue, nice room, have to say the breakfast was the best I've had in ages well done you ! You could have done with another member of bar staff in the evening to serve drinks and take orders for food thats just a suggestion

Understaffed which cause complaints everywhere

Juliette S. Friends - 17/03/2020 Confirmed reviews ALL

When booking in, staff we distracted with wrong room set ups and double bookings, allowed customers to barge in and take priority and no apology for chaos. We were under the impression parking was part of out stay hence why we booked and told this on departure. Breakfast, there was no tables cleaned and ask to take a seat at a dirty seat, then told we had to wait for food. As we sat down we food, we were told they were closing and the delays were not our fault. Understaffed and disorganised for a second visit, once I can excuse and no complain but twice is unacceptable in as many months. Booking out was chaos as more complaints were happening at the desk. We were offered and given free parking and we asked for an afternoon tea as an apology which was accepted with thanks

Good location, friendly staff

Dawn Business - 16/03/2020 Confirmed reviews ALL

Ideally situated close to the town centre. As we were working late into the night it was good to be able to get a drink on our return as the bar is open all evening. Comfy lounge area. Parking on site also a bonus. We stayed in a standard room which was okay but the bed was not the best quality. Good pillows though.

Great stay

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Friendly front desk staff and nice hotel. The Gym and Spa is excellent and the staff really friendly/helpful too. The breakfast selection was good and the restaurant well kept/presented. However the evening meals were on the expensive side for what was being offered

Disappointing not 4* as expected

Tania K. Families - 15/03/2020 Confirmed reviews ALL

Rooms needed some attention the cupboards and draws were all knocked about, the lampshades had some water damage, the rooms were small. Although the bathroom was nice and modern the bottom of the doors (in both rooms) were badly water damaged, the shelf in the shower was missing but the brackets were still there and the toilet flush button leaked. The keypad on my elderly parents room kept locking them out so they had to keep going down to reception and coming back several times until reception realised it was the keypad that was broken. We've stayed in Mercure hotels many times here and abroad but this is the first time we were disappointed, we'd chosen to stay here over Jurrys Inn.

Good Location close to city centre and sights

Derek T. Couples - 15/03/2020 Confirmed reviews ALL

Very much a 'businessman's' hotel with little, apart from its location, to attract tourists, which we were. The lobby and check-in area had no tourist information pamphlets or tourist maps that could have proved useful.

Good Stay !

Steve R. Couples - 15/03/2020 Confirmed reviews ALL

Room clean and tidy etc. Breakfast very good, busy but was asked to use the 'overflow' which to be honest we were very happy with !

Disappointed

Clayton Families - 14/03/2020 Confirmed reviews ALL

Have been visiting this hotel with my family for the past 7 years. Im afraid it seems to be going down hill year by year. Sad.

Great location

Gary Families - 14/03/2020 Confirmed reviews ALL

Great location, always enjoy visiting Exeter. Loved the pool & the cleanliness of the hotel.

Good location but inconsistency with food quality.

David R. Couples - 14/03/2020 Confirmed reviews ALL

Room, pool, spa pool and changing rooms very clean. Reception and housekeeping staff friendly and polite. Bar and restaurant staff not so warm or welcoming. Food delivered to the room was barely warm. Breakfast buffet not always topped up, no bread and no staff checking buffet. Evening meal was lovely, good quality and hot.

Spa facilities utterly unsatisfactory and disappointing.

Jody T. Couples - 11/03/2020 Confirmed reviews ALL

I have already sent an email reference to our complaint - still awaiting a response...

Excellent

Mark H. Couples - 11/03/2020 Confirmed reviews ALL

Always a pleasure to stay at this lovely hotel.

Fantastic location

Daniel Business - 09/03/2020 Confirmed reviews ALL

Everything was brilliant, one very small criticism is that the room was a little dark but other than that a lively big shower and. Ery comfortable bed

Our most recent 20 reviews

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