Mercure Exeter Southgate Hotel 4 stars

Customer review rating 4.2/5 11,229 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Exeter Southgate Hotel
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+ 21 Services

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Companies

  • EDF ENERGY 4.83 km / 3.0 mi
  • EXETER COLLEGE 1.45 km / 0.9 mi
  • HOWMET 7.56 km / 4.7 mi
  • MET OFFICE 4.83 km / 3.0 mi
  • UNIVERSITY OF EXETER 2.74 km / 1.7 mi
Companies

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style.It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England.Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Guestroom

Accessible room
  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.30-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Non contractual photo

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,229 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,665 reviews

Room needed a lot of care and attention,I have written to the hotel

Customer review rating 4.2/5

Steve Couples - 12/10/2020 Confirmed reviews ALL

A long way below expectations of a major hotel group

Tired hotel, run down, unfriendly service

Customer review rating 4.2/5

David Couples - 11/10/2020 Confirmed reviews ALL

We had a very poor experience at the Mercure Southgate hotel. It started at check-in, when the gentleman on the desk was generally unfriendly, wearing his mask below his nose (what is the point?) and failed to recognise my silver member benefits (again, what's the point?). We had to ask about arrangements for breakfast - we didn't bother eventually as is didn't sound appealing. The hotel itself is tired and badly in need or a refurb; we stayed in a privilege room but it really looked like it hadn't had a lick of paint in 10 years, the woodwork in the bathroom had significant water damage, and the bed was lumpy and uncomfortable. We also discovered a long black hair in the bed which was definitely not one of ours! Overall, a poor experience that we don't want to repeat and I suspect we'll stay at the Jury's Inn or somewhere in future when we visit family in Exeter.

A good stay, though disappointing to hear the spa was closed when we arrived at 3pm until the following morning with no compensation offered.

Customer review rating 4.2/5

Charlotte B. Couples - 11/10/2020 Confirmed reviews ALL

It was a good stay, as always- I have been to the hotel many times and so know what to expect. We booked for some relaxation in the pool and jacuzzi in the afternoon of our arrival, but were informed the spa was closed on our arrival. No offer of compensation was made and no real apology. This was very disappointing and may have affected our decision of whether we stayed or not, had we been informed prior to our arrival. We had a flexible rate and so could have cancelled.

Customer review rating 4.2/5

Graham N. Couples - 11/10/2020 Confirmed reviews ALL

Good comfortable hotel in a central position. We have visited this hotel on a number of occasions in recent years and regard it as one of the better Mercure hotels we have stayed at. The hotel had excellent Covid related precautions in place and staff seemed very clear about what was necessary to protect guests. The only grumble is the price of parking in the car park. £15 on top of what you pay for room, etc is pretty extortionate - don't go for the argument that this is the going rate for the City.

Customer review rating 4.2/5

Andy P. Business - 10/10/2020 Confirmed reviews ALL

Stayed with you before . Great hotel . Pity the bar didn’t open until 6pm

Very lovely stay! Professional staff

Customer review rating 4.2/5

Maria L. Couples - 08/10/2020 Confirmed reviews ALL

My partner and I are stayed here for a week for leisure, and we loved it there! We felt like we were part of a family.

Well located with the added facility of a car park though a bit pricey.

Customer review rating 4.2/5

John C. Couples - 06/10/2020 Confirmed reviews ALL

Overall clean and comfortable. Service for the evening meal was slow. Quite a time before our order was taken with a wait of over half an hour before the food appeared. Disappointed that certain facilities were not available on the evening we arrived. Arrangements for breakfast worked well.

Ok for centre of town

Customer review rating 4.2/5

H Families - 06/10/2020 Confirmed reviews ALL

Generally good , though corridors were full of dishes glasses out side of rooms that stayed there for nearly all the weekend we were there . In our room the bath room had a curly hair on the toilet and a hair on bath which did make us question the cleaning . A few of the other guests were walking around without face masks and staff didn't question .

Great place to stay.

Customer review rating 4.2/5

Robin M. Couples - 05/10/2020 Confirmed reviews ALL

Given the difficulties you have had to negotiate with Covid you did really well in giving the guests a fairly normal stay, thanks.

Good Location

Customer review rating 4.2/5

Mahendra Business - 05/10/2020 Confirmed reviews ALL

First room was not to standard but staff very helpful with changing to another room which was good. Only down turn was the parking charges of £15.00 per day, which should not be applicable if staying at the Hotel. I have stayed in many hotels were parking is free even stayed in a Castle resort in the North were this did not apply.

Relaxing haven

Customer review rating 4.2/5

Sandra Couples - 05/10/2020 Confirmed reviews ALL

We have stayed in the hotel many times before and always find it a peaceful and relaxing place. Pleasant rooms, friendly staff. We were disappointmed with the evening meal menu though on our stay last year (fish and chips, burgers and pizza) and again this recent stay. However, we will probably stay with you again.

Good stay

Customer review rating 4.2/5

S. Couples - 05/10/2020 Confirmed reviews ALL

This is one of our favourite hotels and we have stayed her about 7 times. The staff are always excellent but we feel the hotel is looking tired and in need of an update

Professional team. Good experience

Customer review rating 4.2/5

Greg Solo - 03/10/2020 Confirmed reviews ALL

Coping well with the COVID restrictions ...

Good location

Customer review rating 4.2/5

Marcus H. Couples - 02/10/2020 Confirmed reviews ALL

The hotel is a mediocre, but overall is good value for money compared to other hotels in the city.

Relaxing break

Customer review rating 4.2/5

Liz B. Couples - 02/10/2020 Confirmed reviews ALL

Lovely Hotel, staff very helpful, a very comfortable bed , the room was large and clean but a little dark but otherwise couldn’t fault our stay and will absolutely return

An enjoyable nights sleep in a clean and comfortable room

TripAdvisor rating 4.0/5

Rotmm Business - 30/09/2020 TripAdvisor review

I arrived for a single night stay in the Mercure Exeter Southgate Hotel on a Thursday at 2pm, left my car in the attached car park (£15 per night as a hotel guest, payable on departure - reasonable price for a city-centre hotel - make sure you input your reg at reception when you arrive) and check in was quick and efficient, with the now common perspex screens on the reception desk and masks being worn. I had booked a Privilege Room and I may as well get the 2 negatives out at the start. The reason I booked that class of room is because I like a nice shower and there was supposedly a "rainfall" shower. It looked and behaved like a regular shower head to me, though the shower cubicle itself was spacious. The other reason is because I like a decent coffee and these rooms are supposed to have Illy Coffee Machines in them. There wasn't. It was a kettle and a tube of freeze-dried coffee. Later on in the day I did query the latter with reception and they said they had supply issues of the pods from Illy so had removed the machines from the rooms. Unasked I was offered tokens for the bar (which I didn't take) as compensation. which I thought was a nice touch. In the room I had 2 Zoom/Teams meetings booked and the internet quality was certainly good enough for video conferencing. The room itself was very clean and I felt comfortable that the hotel housekeeping staff were doing everything they could to ensure my safety as a guest. The TV is a very old flatscreen and could do with updating, but it worked fine (excepting some dead pixels) and I didn't spend long enough in the room to make much use of it. Other facilities in the room where as expected. Plenty of storage space if I was to stay for a few days. I didn't eat in the hotel in the evening as a very short walk takes you into the centre where there are a number of restaurants, not for breakfast. Checkout was pleasant and speedy, with parking being added onto the payment card. Overall an excellent stay, great customer service and only slightly led down by those issues of being an older hotel that is probably in need of a refurbish, and not being able to make a nice cup of coffee in the room/ Recommended.

Good central location

Customer review rating 4.2/5

Steaders Couples - 29/09/2020 Confirmed reviews ALL

Used as a base for two nights, located in City Centre. Staff very friendly and helpful. Covid-19 restrictions clearly posted. Room was ok, if a little tired with décor and carpet.

Good stay

Customer review rating 4.2/5

Jasond Business - 29/09/2020 Confirmed reviews ALL

The hotel felt clean, and the room had all the amenities I needed. Soundproofing could be improved, as I could hear a lot of noise from nearby rooms and the hallway even though they weren't being too loud.

doing a great job in current conditions

Customer review rating 4.2/5

Anonymous Families - 29/09/2020 Confirmed reviews ALL

Nice stay as always perfectly located for exeter city center,

Great location

Customer review rating 4.2/5

C. W. Couples - 29/09/2020 Confirmed reviews ALL

We had a good stay in Exeter, the hotel is ideally located for the Quay and the Town Centre.

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