Mercure Exeter Southgate Hotel 4 stars

Name: Mercure Exeter Southgate Hotel
Address: EXETER, EX1 1QF, UNITED KINGDOM
Telephone: (+44)1392/412812
Rating: 4.2

Customer review rating 4.2/5 11,328 reviews

ALLSAFE approved hotel

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+ 21 Services

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Mercure Exeter Southgate Hotel

Hotel for travellers looking for local and authentic experiences

The Mercure Exeter Southgate Hotel is a contemporary 4-star hotel and supremely located in the heart of Exeter. Within walking distance to all the main attractions and the city centre, the Exeter Southgate Hotel is perfect for a city break. Whether you are coming for business or for leisure, the Southgate Hotel will cater for you with meeting and conference rooms. Enjoy yourself at the Spa with heated pool, sauna and fitness room when you visit Exeter with us. Parking charged at 15GBP per day.

The hotel neighbours the cathedral, the shopping areas of Princesshay, Bedford Square and the historic quay. The location is perfectly situated for short breaks and is great for golfers as it is close to an 18-hole golf course. Open 24 hours a day and seven days a week, the hotel is easily accessible and caters to young children and disabled guests. Those attending for business purposes will also benefit from the hotel's meeting facilities, welcoming up to 120 people.

The hotel is a stones throw away from the Catherdral, Quay & Shops. Nearby is Crealy Adventure Park 2m; Go Ape 5m; Beaches 12m; Dartmoor 15m; Torquay 20m; Paignton Zoo 25m; Dartmoor Zoo 40m; Plymouth Marine Aquarium 35m; Cornwall 40m; Eden Project 60m.

Hotel extras

Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room $14
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying) £12
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- English
- Italian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24hours
- Opening hours : Week-end 24hours

9 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BRISTOL At 108km / 67 miles
By plane
EXETER INTERNATIONA At 10.3km / 6.4 miles
By plane
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
By car
M5 JUNCTION 29 At 6.6km / 4.1 miles
By train
EXETER CENTRAL At 0.97km / 0.6 miles
By train
EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

EDF ENERGY 4.83 km / 3.0 mi
EXETER COLLEGE 1.45 km / 0.9 mi
HOWMET 7.56 km / 4.7 mi
MET OFFICE 4.83 km / 3.0 mi
UNIVERSITY OF EXETER 2.74 km / 1.7 mi

Companies

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style.It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England.Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 150

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 14 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 18 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 16 participants
- Banquet 18 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 25 participants
- Classroom style 20 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 50 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 40 participants
- Board-room 60 participants
- Classroom style 60 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Southgate 1	14 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Southgate 2	14 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Eastgate room	19 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Northgate room	19 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Southgate room	28 m²	3 m	25 participants	14 participants	20 participants	10 participants	18 participants
Leofric room	37 m²	3 m	30 participants	12 participants	14 participants	16 participants	18 participants
Seymour 2	50 m²	3 m	40 participants	15 participants	25 participants	20 participants	30 participants
Seymour 1	127 m²	3 m	100 participants	40 participants	40 participants	50 participants	80 participants
Seymour suite	178 m²	3 m	150 participants	40 participants	60 participants	60 participants	120 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Indoor and Outdoor facilities
Audio and video equipment
WIFI access
Syndicate rooms
Airconditioned meeting room
Slide projector
Video equipment
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Mercure Privilege Guestroom

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Classic Family Guestroom

Accessible room

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LOUNGE BAR & TERRACE

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Staff were great

Mrs M. Business - 13/01/2021 Confirmed reviews ALL

The hotel was easy to find with parking right outside. The check in staff were lovely, very professional and helpful.

Good Stay

Romana Couples - 12/01/2021 Confirmed reviews ALL

Good Stay, Friendly Staff

Good stay despite restrictions

Mtc Couples - 05/01/2021 Confirmed reviews ALL

We booked an executive suite, the room was freezing when we arrived as the aircon/heating didn't work. But we were supplied with heaters which solved the problem. Not impressed by the receptionist when we checked in but all the other staff we encountered were excellent and we were well treated during our stay and the staff made every effort to provide a service despite government restrictions changing whist we were there. We have stayed here many times and like the hotel, service, food and location, though, perhaps understandably this year, some areas are looking a bit tired.

Very comfortable

E. Families - 05/01/2021 Confirmed reviews ALL

Hotel very quiet of course and a pity for staff and guests alike. Room was very comfortable and staff always courteous.

Comfortable hotel , polite staff but no prior warning of car park costs and no room service unsatisfactory.

Mrs. C. Families - 04/01/2021 Confirmed reviews ALL

Lovely hotel and location, however it would have been much better to have communicated the cost of the car park from the beginning rather than billing us at the end. It was also inconvenient to have to phone reception for more toilet paper and be told to come down to get it. Basic room service could still be supplied by leaving fresh tea/milk etc at room door each day. Also, asked if the final bill deducted the cost of room service while it's absent and told that no, prices still the same as before lockdown. Have emailed manager of hotel with above comments but received no reply. Woud have given at least a 9 score had we been contacted and had these issues rectified.

CENTRAL LOCATION

Michael M. Business - 04/01/2021 Confirmed reviews ALL

CONSIDERING THE TIER 2 CONSTICTIONS . ALL GOOD

well located friendly welcome

Trevor J. Families - 01/01/2021 Confirmed reviews ALL

Very pleasant and helpful staff. Good health club facility

Well Located

Andy Business - 31/12/2020 Confirmed reviews ALL

I've stayed before, the hotel is conveniently located for the business requirements I have in Exeter. The hotel makes like easy with its on site parking and holds an air of slightly better quality over the usual overnight business hotel brands.

A good stay though not as good as usual.

Charlotte Families - 29/12/2020 Confirmed reviews ALL

It was a good stay though having booked to use the jacuzzi, was disappointed to find it not working - the third time out of the last three times of staying with you. We used to get a complimentary drink voucher but appreciate the bar is closed. However, it might be a nice touch to have put a complimentary 'something' in the room to compensate. Minimal toiletries in bathroom compared to previous stays. No water and only tea/coffee for 2 people even though there were 3 of us staying. You've just lost the edge you once had in my opinion.

Fitted the bill perfectly

Cjd Couples - 29/12/2020 Confirmed reviews ALL

All good except NO TOILET BRUSH! I can't understand why some hotels do not provide one.

Wonderful stay despite Covid regulations

Louise M. Families - 29/12/2020 Confirmed reviews ALL

We had a great time. The staff were so helpful and friendly. Room service was excellent. It was all as good as it could have been, given the Covid rules.

Disappointed.

C P. Families - 23/12/2020 Confirmed reviews ALL

We arrived and checked in. There was no warm welcome, in the times we are in now there was no sanitiser point or anything, or if there was it didnt stand out. I was surprised to see no sanitisation in the room. All she said was first floor. No info on restaurant, pool or upsell of breakfast. No information that they charge you more and then it is refunded after your stay. And also the room was freezing, I had to go down and ask if the air con could be looked at only to be told it had broken and they were trying to fix it. (Surely i should have been informed)? Considering it was a freezing December night. Just wasn't up to usual standards. Check out in the morning the lovely lady was what I would have wanted on my arrival. First impressions is what counts.

Well located

John Couples - 22/12/2020 Confirmed reviews ALL

Too many people of different social class now staying at the hotel. In our case this resulted in noisy guests who were drunk and making lots of noise - we were unable to sleep at all

Covid-safe, well-located

Phil Families - 20/12/2020 Confirmed reviews ALL

Mercure Southgate Exeter is a regular hotel for me, but I was really impressed with their balancing of Covid-safe steps and still maintaining a friendly welcome pre-Xmas

Anonymous Couples - 20/12/2020 Confirmed reviews ALL

It was cold until the room warmed up on the second day because the heating was not turned on

Conveniently Located

Sam Couples - 19/12/2020 Confirmed reviews ALL

I have always in the past requested a twin bedded room on first / second floors facing the rear of the hotel and been allocated one. Sadly on this occasion we were given a twin bedded room on the ground floor facing the bonnet of a car!! I assumed that under the circumstances, the upper floors were not in use, but subsequently was told that was not the case. I cant believe that the hotel was so fully booked that a room on upper floors was not available on this occasion.

Good for family

Mrs S. Families - 18/12/2020 Confirmed reviews ALL

We had to arrive in the early hours, due to a breakdown on our journey. The reception team were very helpful and accommodating. The room was great for our family and dog, breakfast was substantial and pool facilities good for the kids. Our only issues were the fact we weren't told to input our vehicle details on arrival so potentially will get a fine that will need disputing and the breakfast room was too warm! Otherwise fab!

Memorable stay

Ambrose A. G. Couples - 18/12/2020 Confirmed reviews ALL

Great value.bExcellent service. Staff very polite. Lovely meal in hotel restaurant. After proposing to my girlfriend (She said yes) we were given a bottle of champagne.

Regular visitor

Luke Business - 17/12/2020 Confirmed reviews ALL

always a good experience, friendly staff and nice hotel.

XMAS

Vera S. Families - 16/12/2020 Confirmed reviews ALL

IN THE PERFECT LOCATION FOR SHOPPING THE STAFF WERE LOVELY ((I KNOW I SHOULDN'T SAY BUT NICKY WAS EXTRA HELPFUL & FRIENDLY)

Our most recent 20 reviews

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Hotel extras