Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 548 reviews

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Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style. It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England. Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 150 


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Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  548 reviews

TripAdvisor Rating  4.0/5  2,969 reviews

A great hotel in a superb location

Customer review rating 4.0/5

Vicky L. Couples - Confirmed reviews ALL

We really enjoyed returning to the Mercure Southgate. We had a good stay but were disappointed by some of the housekeeping and breakfast glitches, which should have been avoided.

Pretty good stay

Customer review rating 3.5/5

Mia Business - Confirmed reviews ALL

I did expect better from the room as there were a few issues. The casing on the light switches were missing The toilet flush was temperamental and hard to press in when it worked I was next to a room where staff sat so at all hours of the night the doors kept opening and closing and I could hear loud chatter

What Has Happened?

TripAdvisor rating 1.0/5

Martinzero Business - TripAdvisor review

I reviewed this hotel in December 2011, you can find it in the history. First things first. I am not a nit picking whinge screaming for the manager at the slightest issue. Far from it. But it really pains me to write this due to my stay. I work abroad now and a colleague and me were needed to be in Exeter and from 11 years ago thought of this hotel as ideal. How wrong can I have been and how deteriorated this place has become. Checkin > Ok but staff obviously frustrated about the running around children and the noise, they were clearly embarrassed. 2 were kicking a football around the reception. Some mothers nearby didn't seem to even care. Room > not at all good, worn out carpet, windows didn't open but for about 3 centimetres so it was very warm. Of course the AC was not working and i was told it was being looked into. Also no hangers in the cupboards at all took an hour after asking for some to arrive. Reception / Bar > very odd indeed, 2 same dressed gentlemen always looked you up and down when walking through. You are also on video, they kept talking on their walkitalki devices when they weren't smoking outside!!!!! Look at my pictures, whats going on in this place? Public area / corridors > not nice. Food and glasses left outside rooms 24 hours, some rooms seem to have a drum and bass convention going on. Oh and the smell of those vape things was awful. Maybe thats why we had to evacuate at 0100 in the morning with a fire alarm. I heard the fire guys discussion on it being from someone vaping. Security > For who? OK there was the 2 strange videoing guys in the bar area, but my keycard stopped working 4 times in 7 days. You just go the reception and they say "ah yes it happens, whats the room number" THAT IS ALL! I had a written note in my room one evening saying sorry to come in to the room but I left my HDMI connector in the room! Parking > now its ridiculously expensive on what used to be included. Utter rip off. Its a ANPR system so beware. What i couldn't understand was that looking out of my widow there were 2 or 3 cars sometimes at night with people sleeping overnight in them. I checked the status on gov. website all no MOT or tax. Whats going on here? Overall a massive disappointment from 11 years ago and feel very sorry for the staff, they know whats going here and it shows in their manner Check out > at last! But then i find 50 pounds of "laundry" on my room, I asked to be removed. One night was over 200 pounds "oh its just due to the system" Yeh right. Conclusion > you are being taken for a ride here and I will take this with Accor the parent company. A shabby dirty hotel with a company with 2.2 billion in revenue and 10.7 billion in assets. An utter disgrace. I am requesting a massive / total refund. Thanks again to the staff, its obvious you are trying to make the best of an awful situation. Avoid. Sorry

Thank you for leaving us a review of your recent stay with us. I am really sorry to have read your comments and am obviously disappointed that we have not provided you with the same level of service you received those years ago. I am unable to look into your individual reservation details through TripAdvisor but in order to make sure we put this right please contact me direct on I hope to be able to speak to you soon. Kind Regards Barnaby Kean General Manager

Excellent central location

Customer review rating 3.5/5

Kdb Couples - Confirmed reviews ALL

Easy experience all round. Great facilities and the big take away was that the staff were very friendly and obliging which made us feel welcome.

Good location, nice facilities but small things make a difference

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

It was good. But a lack of TV in the first room I was given and a non-working hairdryer in the second, along with a very damaged door in the otherwise stunning bathroom mean I can’t give you as high a score as I would like.

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Other web-users rate our hotel

  • 1,017 reviews 9/10 Location
  • 1,602 reviews 4.8/10 Room
  • 1,238 reviews 6.7/10 Service
  • 17 reviews 4.2/10 WiFi
  • 715 reviews 4.8/10 Comfort
  • 650 reviews 4/10 Cleanliness
  • 534 reviews 6.2/10 Breakfast
  • 473 reviews 5.9/10 Amenities

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