Mercure Exeter Southgate Hotel 4 stars

Name: Mercure Exeter Southgate Hotel
Address: EXETER, EX1 1QF, UNITED KINGDOM
Telephone: (+44)1392/412812
Rating: 4.2

Customer review rating 4.2/5 11,229 reviews

ALLSAFE approved hotel

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Mercure Exeter Southgate Hotel

Hotel for travellers looking for local and authentic experiences

The Mercure Exeter Southgate Hotel is a contemporary 4-star hotel and supremely located in the heart of Exeter. Within walking distance to all the main attractions and the city centre, the Exeter Southgate Hotel is perfect for a city break. Whether you are coming for business or for leisure, the Southgate Hotel will cater for you with meeting and conference rooms. Enjoy yourself at the Spa with heated pool, sauna and fitness room when you visit Exeter with us. Parking charged at 15GBP per day.

The hotel neighbours the cathedral, the shopping areas of Princesshay, Bedford Square and the historic quay. The location is perfectly situated for short breaks and is great for golfers as it is close to an 18-hole golf course. Open 24 hours a day and seven days a week, the hotel is easily accessible and caters to young children and disabled guests. Those attending for business purposes will also benefit from the hotel's meeting facilities, welcoming up to 120 people.

The hotel is a stones throw away from the Catherdral, Quay & Shops. Nearby is Crealy Adventure Park 2m; Go Ape 5m; Beaches 12m; Dartmoor 15m; Torquay 20m; Paignton Zoo 25m; Dartmoor Zoo 40m; Plymouth Marine Aquarium 35m; Cornwall 40m; Eden Project 60m.

Hotel extras

Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room$14
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)£12
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- English
- Italian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24hours
- Opening hours : Week-end 24hours

9 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BRISTOL At 108km / 67 miles
By plane
EXETER INTERNATIONA At 10.3km / 6.4 miles
By plane
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
By car
M5 JUNCTION 29 At 6.6km / 4.1 miles
By train
EXETER CENTRAL At 0.97km / 0.6 miles
By train
EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

EDF ENERGY 4.83 km / 3.0 mi
EXETER COLLEGE 1.45 km / 0.9 mi
HOWMET 7.56 km / 4.7 mi
MET OFFICE 4.83 km / 3.0 mi
UNIVERSITY OF EXETER 2.74 km / 1.7 mi

Companies

Your meetings and events

With outstanding comfort and excellent facilities, this jewel in the heart of Devon is the epitome of 21st century style.It is Exeter's largest hotel-based conference and banqueting facility and among the most impressive venues in the South West of England.Accommodating up to 150, the hotel's seven conference suites are superbly designed in a contemporary style and feature multimedia presentation and communications facilities.

Room descriptions and layouts

meeting rooms

From 1 to 150

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 14 participants
- Board-room 20 participants
- Classroom style 10 participants
- Banquet 18 participants
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 16 participants
- Banquet 18 participants
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 25 participants
- Classroom style 20 participants
- Banquet 30 participants
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 50 participants
- Banquet 80 participants
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 40 participants
- Board-room 60 participants
- Classroom style 60 participants
- Banquet 120 participants

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Southgate 1	14 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Southgate 2	14 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Eastgate room	19 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Northgate room	19 m²	3 m	15 participants	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	10 participants
Southgate room	28 m²	3 m	25 participants	14 participants	20 participants	10 participants	18 participants
Leofric room	37 m²	3 m	30 participants	12 participants	14 participants	16 participants	18 participants
Seymour 2	50 m²	3 m	40 participants	15 participants	25 participants	20 participants	30 participants
Seymour 1	127 m²	3 m	100 participants	40 participants	40 participants	50 participants	80 participants
Seymour suite	178 m²	3 m	150 participants	40 participants	60 participants	60 participants	120 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Indoor and Outdoor facilities
Audio and video equipment
WIFI access
Syndicate rooms
Airconditioned meeting room
Slide projector
Video equipment
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Mercure Privilege Guestroom

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Classic Family Guestroom

Accessible room

Max. number of persons: 4
Area: From 18 m² / 194 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.30-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LOUNGE BAR & TERRACE

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Room needed a lot of care and attention,I have written to the hotel

Steve Couples - 12/10/2020 Confirmed reviews ALL

A long way below expectations of a major hotel group

Tired hotel, run down, unfriendly service

David Couples - 11/10/2020 Confirmed reviews ALL

We had a very poor experience at the Mercure Southgate hotel. It started at check-in, when the gentleman on the desk was generally unfriendly, wearing his mask below his nose (what is the point?) and failed to recognise my silver member benefits (again, what's the point?). We had to ask about arrangements for breakfast - we didn't bother eventually as is didn't sound appealing. The hotel itself is tired and badly in need or a refurb; we stayed in a privilege room but it really looked like it hadn't had a lick of paint in 10 years, the woodwork in the bathroom had significant water damage, and the bed was lumpy and uncomfortable. We also discovered a long black hair in the bed which was definitely not one of ours! Overall, a poor experience that we don't want to repeat and I suspect we'll stay at the Jury's Inn or somewhere in future when we visit family in Exeter.

A good stay, though disappointing to hear the spa was closed when we arrived at 3pm until the following morning with no compensation offered.

Charlotte B. Couples - 11/10/2020 Confirmed reviews ALL

It was a good stay, as always- I have been to the hotel many times and so know what to expect. We booked for some relaxation in the pool and jacuzzi in the afternoon of our arrival, but were informed the spa was closed on our arrival. No offer of compensation was made and no real apology. This was very disappointing and may have affected our decision of whether we stayed or not, had we been informed prior to our arrival. We had a flexible rate and so could have cancelled.

Graham N. Couples - 11/10/2020 Confirmed reviews ALL

Good comfortable hotel in a central position. We have visited this hotel on a number of occasions in recent years and regard it as one of the better Mercure hotels we have stayed at. The hotel had excellent Covid related precautions in place and staff seemed very clear about what was necessary to protect guests. The only grumble is the price of parking in the car park. £15 on top of what you pay for room, etc is pretty extortionate - don't go for the argument that this is the going rate for the City.

Andy P. Business - 10/10/2020 Confirmed reviews ALL

Stayed with you before . Great hotel . Pity the bar didn’t open until 6pm

Very lovely stay! Professional staff

Maria L. Couples - 08/10/2020 Confirmed reviews ALL

My partner and I are stayed here for a week for leisure, and we loved it there! We felt like we were part of a family.

Well located with the added facility of a car park though a bit pricey.

John C. Couples - 06/10/2020 Confirmed reviews ALL

Overall clean and comfortable. Service for the evening meal was slow. Quite a time before our order was taken with a wait of over half an hour before the food appeared. Disappointed that certain facilities were not available on the evening we arrived. Arrangements for breakfast worked well.

Ok for centre of town

H Families - 06/10/2020 Confirmed reviews ALL

Generally good , though corridors were full of dishes glasses out side of rooms that stayed there for nearly all the weekend we were there . In our room the bath room had a curly hair on the toilet and a hair on bath which did make us question the cleaning . A few of the other guests were walking around without face masks and staff didn't question .

Great place to stay.

Robin M. Couples - 05/10/2020 Confirmed reviews ALL

Given the difficulties you have had to negotiate with Covid you did really well in giving the guests a fairly normal stay, thanks.

Good Location

Mahendra Business - 05/10/2020 Confirmed reviews ALL

First room was not to standard but staff very helpful with changing to another room which was good. Only down turn was the parking charges of £15.00 per day, which should not be applicable if staying at the Hotel. I have stayed in many hotels were parking is free even stayed in a Castle resort in the North were this did not apply.

Relaxing haven

Sandra Couples - 05/10/2020 Confirmed reviews ALL

We have stayed in the hotel many times before and always find it a peaceful and relaxing place. Pleasant rooms, friendly staff. We were disappointmed with the evening meal menu though on our stay last year (fish and chips, burgers and pizza) and again this recent stay. However, we will probably stay with you again.

Good stay

S. Couples - 05/10/2020 Confirmed reviews ALL

This is one of our favourite hotels and we have stayed her about 7 times. The staff are always excellent but we feel the hotel is looking tired and in need of an update

Professional team. Good experience

Greg Solo - 03/10/2020 Confirmed reviews ALL

Coping well with the COVID restrictions ...

Good location

Marcus H. Couples - 02/10/2020 Confirmed reviews ALL

The hotel is a mediocre, but overall is good value for money compared to other hotels in the city.

Relaxing break

Liz B. Couples - 02/10/2020 Confirmed reviews ALL

Lovely Hotel, staff very helpful, a very comfortable bed , the room was large and clean but a little dark but otherwise couldn’t fault our stay and will absolutely return

An enjoyable nights sleep in a clean and comfortable room

Rotmm Business - 30/09/2020 TripAdvisor review

I arrived for a single night stay in the Mercure Exeter Southgate Hotel on a Thursday at 2pm, left my car in the attached car park (£15 per night as a hotel guest, payable on departure - reasonable price for a city-centre hotel - make sure you input your reg at reception when you arrive) and check in was quick and efficient, with the now common perspex screens on the reception desk and masks being worn. I had booked a Privilege Room and I may as well get the 2 negatives out at the start. The reason I booked that class of room is because I like a nice shower and there was supposedly a "rainfall" shower. It looked and behaved like a regular shower head to me, though the shower cubicle itself was spacious. The other reason is because I like a decent coffee and these rooms are supposed to have Illy Coffee Machines in them. There wasn't. It was a kettle and a tube of freeze-dried coffee. Later on in the day I did query the latter with reception and they said they had supply issues of the pods from Illy so had removed the machines from the rooms. Unasked I was offered tokens for the bar (which I didn't take) as compensation. which I thought was a nice touch. In the room I had 2 Zoom/Teams meetings booked and the internet quality was certainly good enough for video conferencing. The room itself was very clean and I felt comfortable that the hotel housekeeping staff were doing everything they could to ensure my safety as a guest. The TV is a very old flatscreen and could do with updating, but it worked fine (excepting some dead pixels) and I didn't spend long enough in the room to make much use of it. Other facilities in the room where as expected. Plenty of storage space if I was to stay for a few days. I didn't eat in the hotel in the evening as a very short walk takes you into the centre where there are a number of restaurants, not for breakfast. Checkout was pleasant and speedy, with parking being added onto the payment card. Overall an excellent stay, great customer service and only slightly led down by those issues of being an older hotel that is probably in need of a refurbish, and not being able to make a nice cup of coffee in the room/ Recommended.

Good central location

Steaders Couples - 29/09/2020 Confirmed reviews ALL

Used as a base for two nights, located in City Centre. Staff very friendly and helpful. Covid-19 restrictions clearly posted. Room was ok, if a little tired with décor and carpet.

Good stay

Jasond Business - 29/09/2020 Confirmed reviews ALL

The hotel felt clean, and the room had all the amenities I needed. Soundproofing could be improved, as I could hear a lot of noise from nearby rooms and the hallway even though they weren't being too loud.

doing a great job in current conditions

Anonymous Families - 29/09/2020 Confirmed reviews ALL

Nice stay as always perfectly located for exeter city center,

Great location

C. W. Couples - 29/09/2020 Confirmed reviews ALL

We had a good stay in Exeter, the hotel is ideally located for the Quay and the Town Centre.

Our most recent 20 reviews

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