Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 579 comentários

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Extras do hotel

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
Reino Unido

Telefone +44 1392 412812

Fax +44 1392 413549
  • De avião

    BRISTOL A 108 km / 67 milhas

  • De avião

    EXETER INTERNATIONA A 10 km / 6 milhas

  • De avião

    PLYMOUTH/ROBOROUGH A 73 km / 45 milhas

  • De carro

    M5 JUNCTION 29 A 6 km / 4 milhas

  • De comboio

    EXETER CENTRAL A 0 km / 0 milhas

  • De comboio

    EXETER ST DAVID'S A 2 km / 1 milhas

GPS:50.720332, -3.528424

Empresas

  • EDF ENERGY 4 km / 3 mi
  • EXETER COLLEGE 1 km / 0 mi
  • HOWMET 7 km / 4 mi
  • MET OFFICE 4 km / 3 mi
  • UNIVERSITY OF EXETER 2 km / 1 mi

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

THE GATE HOUSE

O nosso chef, o Sr. Damian Martin, acolhe-o no nosso Gate House Restaurant. Os hóspedes podem desfrutar da contemporânea cozinha britânica, incluindo carne de origem local e marisco fresco.

As nossas reuniões e eventos

Com um excelente conforto e excelentes equipamentos, esta jóia no centro de Devon é o epítome do estilo do séc. 21. É a maior unidade de conferências e de banquetes de Exeter está entre os locais mais impressionantes do sudoeste de Inglaterra. Com capacidade para 150 pessoas, as sete suites de conferências do hotel foram concebidas num estilo contemporâneo e possuem apresentação multimédia e meios de comunicação.

Descrições e configurações das salas

9 

salas de reuniões

De 1 a 150 

participantes

  • m / m²
  • ft / sq ft
Configuração não disponível para estes critérios

  • Não tem a certeza da capacidade necessária para o seu evento?

  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel

As nossas opções de alojamento

Os 156 quartos do hotel oferecem aos clientes diversas opções de alojamento incluindo: Classic, Privilege, Suite, quartos com ligação e 7 quartos acessíveis. Todos os quartos são para não fumadores e têm acesso WIFI, serviço de quartos e TV de ecrã plano. Cada quarto cumpre as normas de 4 estrelas, mas também oferecem vistas particularmente inspiradas sobre a cidade, incl. a catedral de Exeter, a histórica Southernhay e os distintos vislumbres do campo de Devon.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.8/5  579 comentários

Classificação do TripAdvisor  4.0/5  2.953 comentários

Very well looked after with excellent customer service on a family trip

Nota Tripadvisor 5.0/5

TimonOfLondon Avaliação com certificação TripAdvisor

I arrived with my wife and six year old daughter after having booked only about 30 minutes before, on the net, using my phone. As there rooms weren't quite ready, we were served complementary drinks in the bar. What a nice touch. My daughter loved her goody bag. We needed an extra bed in the room. It was set up in just a few minutes. I needed a tooth brush. I was immediately provided with a free one. I got a taxi firm recommendation. When it turned out my morning leaving time at 6.30 am would not leave time for breakfast, a special arrangement was made just for me to have a little bit of breakfast ready at 6.15. Thank you especially to Page Singh on reception who made us feel looked after. At the end of the evening I came back from a lovely stroll to the Cathedral 5 minutes minutes away to find wife and daughter rested after using the swimming pool, enjoying their hotel dinner in the bar. We all felt relaxed by the hotel after our long trip here.

Thank you for leaving us a fantastic review of your recent stay with us. I was really pleased to read your comments, especially regarding our team member Page and will make sure to pass your feedback along. We hope to welcome you back again in the future. Kind Regards Barnaby Kean

Disgusting

Nota Tripadvisor 1.0/5

G9789YOjoeg Famílias - Avaliação com certificação TripAdvisor

We arrived for a 3 night stay at what we thought was a going to be a lovely hotel. Especially from the video we had seen online. Upon arrival all seemed well, we got checked in after 10 minutes as they couldn’t find the booking. The lobby area is lovely, but then things went downhill very quick. We had 2 rooms booked: Room 1/ room was on the ground floor, it was dirty, the carpets need a damn good cleaning or vacuuming would be a start. The walls in the room were badly stained with drinks being spilt down them, the dusting is to be desired and the bins aren’t emptied regularly. We left the room after the first nights sleep and upon returning the bed hadn’t been made but someone from housekeeping had been in and tidied up. There is a big stain that looks like food matter on the side of the bed, this remained for the 3 nights stay. Carpets hadn’t been backed all the time we were there. Room 2/ this is on the 2nd floor, again similar to the ground floor, the carpets need cleaning thoroughly and vacuuming daily. The bins aren’t emptied daily. The tea and coffees aren’t replenished daily either. The air vent as you walk into the room on the ceiling is full of dust. The paint work around the handles on the wardrobe is flaking. The bottom of the bathroom door on the inside is also flaking and needs painting. The first night we had no shower gel in the bottle and had to request this to be replenished. Walls stained, carpets stained. No bathrobes in the room (we requested these and were told dependant in room type you may not have them) it’s a 4 star hotel, surely they should be standard? When we requested these, we were then told that they had run out of them. The windows will not stay open on there own, you have to wedge them. Corridors, again carpets, walls looks very worn. When we spoke to the manager we were told they are going to have a refurb, but the cost of the nightly charge doesn’t reflect this, your still paying full price. Bar area, the table we were sat at had all food debris on the legs and was a build up over time and not just from the same day. Windows on the internals were very dirty with hand prints and not been cleaned in ages. Car Park, this will cost you an additional £15 per day on top of your room. Swimming Pool, we went to take a look at this before we wanted to use. We were greeted by the young receptionist l, who asked if we were staying at the hotel and we said yes, he then asked us to bring our towels from the room as they had run out of towels. So they had no bathrobes on site and not towels! Now we get to the serious part, on the first night we went to bed at about 23:30, watched some tv and went to sleep about 30-45 mins later. At 00:31 we were woke up by our door being opened via a keycard and a guy walking in and went into the bathroom after turning the light on, we called out and they quickly left the room muttering as they were drunk. We immediately called down to reception to inform them and they said they sent someone up to the corridor but couldn’t see anyone around! We then had to put a chair under the door as we were shattered. The following morning we went to reception to speak about what had happened and was basically fobbed off. They said it was an isolated incident, which we would hope is, but there was no resolution and nothing forthcoming. We then arranged to speak to the Gen Manager the following day and they gave 1 nights free of charge stay. Our concern is for the elderly patrons that they have staying here, as we also had our 84 yr old mother staying and if this had happened to her or any of the other elderly customers staying what the outcome could have been! On a positive, with a refurb looming, this could be such a beautiful hotel. The food is good and reasonably priced along with the drinks. The beds are comfortable as well.

Thank you for your review of your recent stay with us. I am sorry to have heard of the issues you had during your stay and are taking on all feedback to improve our services. We are investigating the issue with the door lock and as explained our maintenance team did look into this and believe it was an isolated incident and we once again apologise - we take all feedback seriously and would like to thank you for your comments. We do hope to welcome you back to the hotel in the near future Kind regards Barnaby Kean General Manager

Family visit

Nota Tripadvisor 5.0/5

sandyjE6194WL Famílias - Avaliação com certificação TripAdvisor

Fabulous welcome on reception after a harrowing journey and great hospitality in the bar. Karris was warm, welcoming and friendly . The room was clean and comfortable and I would recommend this hotel to anyone who wants somewhere to stay in Devon while travelling to Cornwall. Fab restaurant and great bar with wide range of products. Lovely swimming pool and gym. Highly recommended

Thank you for taking the time to leave us a great review of your recent stay with us. I am really pleased to hear you enjoyed your visit and ope to be able to welcome you back again in the future. Kind Regards, Barnaby Kean General Manager

Centrally located hotel

Nota Tripadvisor 4.0/5

Venture41752963549 Couples - Avaliação com certificação TripAdvisor

We stayed as Accor members in a standard twin room on the ground floor, overlooking the car park. I should have requested a quieter room but didn’t so I can’t complain. The rooms nearby were full of noisy children but fortunately they were quiet at night. The rooms are not soundproofed. The black out blinds don’t fit close enough to the window so the light comes in early. Whilst a small room, there was enough space for two small suitcases, which was a plus. There’s a safe in the cupboard and a fridge as well as tea & coffee & biscuits and plenty of drawer space. The bathroom was small but has a decent shower but no chair/stool to put clothes on, only the toilet. There were two maintenance issues, one of which was a broken lamp fixture in the bathroom and maintenance was prompt but the part not yet delivered so it was a bit dark. The other issue was the wall flush which leaked on being pressed. Hopefully if staff read my review, it will be fixed as well. Breakfast was included in our deal and was adequate. However the orange juice didn’t taste of oranges, truly awful stuff. The coffee machine didn’t work properly and many pods were wasted as a result, an expensive waste of money for a post pandemic hotel! If managed better, the machine should have been removed. There were pots of coffee and hot milk as well but I think the staff should offer it at the tables as it also is a way of making sure food is not removed from the room. I saw several people taking large amounts of food away with them which is another loss of hotel income. Pauline came to my rescue and made me and hubby a nice coffee from the kitchen which showed initiative, thanks! I waited till around 4pm to have my room cleaned and received the last towels available! It meant we couldn’t have a siesta before our evening outing as we didn’t know when the cleaner was coming. The staff were very helpful on reception both by phone when booking and whilst staying there. Be warned the buses owned by Stagecoach don’t appear to run opposite Wetherspoons pub. If you want to use public transport go to the High street, nine minutes away as there is more choice there. Exeter has a lovely circular river walk very close to the hotel, which is worth doing and there are craft shops and lots of nice restaurants. The Cathedral charges £7.00 pp. entry and £6.00 for concessions but not when there’s a service. The high street is full of shops of every kind. We enjoyed our two day visit at the Mercure and it is very convenient for a short visit or business.

Thank you for taking the time to leave us a great review of your recent stay with us. I am really pleased you enjoyed your trip to Exeter and hope to be able to welcome you back again soon. Kind Regards Barnaby Kean General Manager

Recommended for a stay in Exeter

Nota Tripadvisor 5.0/5

zoenfletch Couples - Avaliação com certificação TripAdvisor

Great stay in Exeter at a base that was close to the centre with parking on site. Very clean with some great staff who were happy to help. Joe at the front desk and Suzy in the bar were both outstanding and made us feel very welcome. Thank you for your help

Thank you for leaving us a great review of your recent stay with us. I am really happy to hear you enjoyed your stay with us and was especially pleased to hear your kind comments about Joe and Suzy - I will pass your feedback on to them. We look forward to welcoming you back again in the future. Kind Regards Barnaby Kean General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.126 comentários 9/10 Localização
  • 1.780 comentários 4.9/10 Quarto
  • 1.332 comentários 6.5/10 Serviço
  • 20 comentários 3.6/10 Internet
  • 806 comentários 4.8/10 Conforto
  • 754 comentários 4.2/10 Limpeza
  • 592 comentários 4.8/10 Pequeno-almoço
  • 524 comentários 6/10 Comodidades

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