Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Aberdeen Ardoe House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FRASER ROOM 88 m2 2 m 50 30 35 30 60
KILDRUMMY SUITE 90 m2 2 m 50 30 30 30 0
ELLIOT SUITE 97 m2 3 m 100 35 40 30 60
OGSTON SUITE 188 m2 3 m 200 60 90 60 180
CRAIGIEVAR 237 m2 4 m 250 60 80 100 180
CRATHES 237 m2 4 m 250 60 80 100 180
BALLROOM 370 m2 4 m 600 120 150 200 450
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 7,831 reviews

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,314 reviews
Olga Families - 09/01/2020 Confirmed reviews ALL
« poor service and room condition »

When I checked to my room it was very dirty, thick layer of dust and the tea area was dirty as well. I know I booked the cheapest room but there was no even basic like tea and coffee. Any other hotel at half price will have these available in the room. When I complained about it at the reception no compensation was offered. We also had lunch in the bar and our meal arrived an hour later. Service staff seemed very grumpy and not welcoming.

I. S. Couples - 08/01/2020 Confirmed reviews ALL
« Relaxing time over New Year »

Confortable

Lmr Families - 08/01/2020 Confirmed reviews ALL
« Enjoyable Stay »

Shower was very unreliable. Room was very cold on arrival. Dinner was excellent and waiter was top notch. Dance and fireworks were very much enjoyed. New Years breakfast could have been improved. Perhaps a special touch being as it was New Years day.

Ed Couples - 08/01/2020 Confirmed reviews ALL
« An enjoyable stay with our Dog, but it could be so much better »

An enjoyable stay...the dog friendly room was very nice with a super comfy bed , nice bathroom and good size....easy access to take the dog outside. the building is great very grand. the hotel could be so much better if someone thinks about the abience of the communal areas.... the bar was a bit of a shambles and it took ages to get served.... an odd selection of music with no real style or theme... great breaskfast, polite and helpful staff

M M. Couples - 08/01/2020 Confirmed reviews ALL
« Quite disappointing. »

We had to change rooms two times due to damage to the rooms found on arrival (holes in the wall, door handles falling off, stained towels, broken lamps etc). The restaurant was nice but not exactly worth the prices charged. Some of the staff were really pleasant, others (mostly in the bar area) could be quite unprofessional and service was poor. We were taken late for our spa treatments because reception forgot to tell the beauticians that we had arrived and we didn’t get the time back because they said they had to keep their next appointments running to time. The hot tub was out of order as well. This all lead to quite a disappointing experience. Good points: There was a really lovely and understanding lady on reception that moved us rooms and was very apologetic. The decor in the hotel is very nice and modern. The bar food was very nice. The spa treatments (although cut short) were very enjoyable and relaxing and the women who worked in the spa were very professional and attentive.

Martin R. Couples - 08/01/2020 Confirmed reviews ALL
« we were so impressed with every aspect of the stay »

we realy enjoyed the time together we felt so special

Gill Couples - 07/01/2020 Confirmed reviews ALL
« Nice but Basic »

The bathrooms are lovely, the room and the corridors were all really cold and uncomfortable to walk through given that the room was so far away from the bar, reception and the Spa. Room Not cleaned very well, very dusty in area's and the tea and coffee station really basic, 2 tea bags and 2 decaf coffees to use. Presume this is a cost cutting exercise? Would have been nice for the room to be more than "just basic" for a romantic night away.

Ewilson Couples - 06/01/2020 Confirmed reviews ALL
« Good stay »

Hotel was lovely. Only complaint the bedroom was very cold on arrival. Radiator was off and it took sometime to heat up. Would of been better if it had been switched on beforehand. Jacuzzi was out of order as well in the pool area

Pam Couples - 06/01/2020 Confirmed reviews ALL
« Lovely »

It was a lovely overnight break. The highlight was the spa and treatments. A bit disappointed that the jacuzzi was out of use, but we were still able to relax using the other facilities. Things were obviously quiet at the hotel, because of the time of year, which made the atmosphere a little cold, but was okay, because we were only staying one night. I think that may have impacted our stay more if we'd been staying longer. All the staff were extremely friendly.

H. Couples - 06/01/2020 Confirmed reviews ALL
« January break »

We stayed for a couple of days this month and cannot praise the hotel and staff highly enough. Although just after New Year everything was clean and the staff welcoming and efficient. We invited friends to join us in the restaurant one evening and they were also as impressed as us by the food and the staff attention.

James Couples - 06/01/2020 Confirmed reviews ALL
« Poor »

No hot waters. One vegetarian options at dinner. 40 minutes between starter and main course. No bath robes

Natalie G. Families - 06/01/2020 Confirmed reviews ALL
« Miss »

Dissapointed. Cold, unwelcoming and poor service.

Trish Couples - 06/01/2020 Confirmed reviews ALL
« Lovely room and staff, public areas need refresh. »

Stayed in a feature room which was lovely. Staff were all very nice. Ate dinner in the restaurant on first evening , food was mainly good but the atmosphere I still a little off, the room is v dark and no outside windows , same applies to the breakfast room. The public areas , bar and drawing room are a little tired and need a revamp or refresh. We love this hotel, come once a year and will still come back.

Ian M. Friends - 04/01/2020 Confirmed reviews ALL
« Gala ball good but poor service »

Hotel was cold, staff lacked a sense of direction poorly managed, run out of draft peroni on the 31st a disgrace, activities that were laid on really good no complaints , breakfast on the 1st a shambles again poorly directed staff,

Maureen M. Friends - 04/01/2020 Confirmed reviews ALL
« Mrs maureen m. »

Excellent Hogmanay bash , food delicious , staff very accommodating , Would highly recommend If any negatives , maybe bar staff need training as long long wait for service . Overall excellent food Well done staff , management etc

G Couples - 04/01/2020 Confirmed reviews ALL
« A nice friendly, cosy christmas »

See above. Staff were very friendly. Room was great

Silver L. Couples - 04/01/2020 Confirmed reviews ALL
« Beautiful building, helpful staff, and the Hogmanay bash food and decorations were lovely. »

We had a freshly decorated bedroom with a lovely, landscaped view. Provision of coffee and milk in the room was very skimpy (2 coffee sachets and 2 milks for the two night stay) but we asked for more. The wardrobe in our room could have done with better lighting and more than 3 hangers in total!!! The dining rooms were lovely and well staffed. All staff were very helpful. Food was very good and we enjoyed the coffee and cakes in the lounge when we arrived on Hogmanay. We went to the Hogmanay bash at the hotel this time and also a few years ago and the activities like meeting the chef, and wine tasting were the same this time around. Pity. Be aware that the wooden front door sprang back in the wind as I was trying to negotiate the ramp. I now have a bruise on my hip but no hard feelings!! I just hope wheelchair users found the ramp less problematic than I did. I felt it was too narrow and felt unsafe with a case! Overall, however, I felt that staff worked hard and we appreciated that xxx. The Christmas decorations were lovely but I’d have preferred not to see staff putting away decorations so early on my last morning!! I felt it was too abrupt an ending.

Anonymous Couples - 03/01/2020 Confirmed reviews ALL
« Nice property. Poor service. »

Apart from staying in a lovely old property and the breakfast being good, the quality and service of what was offered was very substandard for the price paid.

Anonymous Business - 02/01/2020 Confirmed reviews ALL
« Conference »

Your hotel is in a nice and cosy setting and the life fireplaces is an interesting touch. It does however create quite a lot of smoke which is irritating for the eyes and throught when not used to it. There is however one thing that could be better and that is the heating of the conference rooms and the hotel rooms. its a big drawback when you are sitting all day freezing when at a conference.

Marie Couples - 02/01/2020 Confirmed reviews ALL

Very good value for money

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