Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating 4.4/5 9,276 reviews

ALLSAFE approved hotel

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Mercure Sheffield St Paul's Hotel & Spa
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+ 21 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)Paying
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Check-in from 14h00

Check out up to 12h00

  • BUS :  ARUNDEL GATE

  • SUPERTRAM :  SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Your meetings and events

With outstanding comfort and ultra-modern facilities, this jewel in glass and stone at the heart of Sheffield is the epitome of 21st century style.It is Sheffeld's largest hotel-based conference and banqueting facility and among the most impressive venues in the north of England.Accommodating up to 550, its ten conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Room descriptions and layouts

11 

meeting rooms

From 1 to 550 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Videoconferencing

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Non contractual photo

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,276 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,194 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 5.0/5

Caroline R. Business - 08/02/2021 Confirmed reviews ALL

Having to do an unexpected business trip during the current covid restrictions was stressful but greatly helped by choosing to stay at Le Mercure St Paul. We couldn’t have been made feel more welcome and safe. Both Gaia and Ali were incredibly helpful. Rooms were, as usual, comfortable, clean and warm. Service impeccable, testament to what must be a greatly reduced team. Well done guys!

Dear Caroline, We very much appreciate your high scores and great comments following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback, especially for the staff. Gaia and Ali will be delighted they made such a positive impression. If you have the time, please could I ask that you also leave this feedback on Trip Advisor? Gaia and Ali do receive company incentives when they are mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Made to feel welcome

Customer review rating 4.0/5

Cara B. Families - 05/02/2021 Confirmed reviews ALL

We were in Sheffield for a funeral and made to feel very welcome by the hotel staff

Dear Harry and Cara, We very much appreciate your comments and high scores following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

well located

Customer review rating 5.0/5

Raja I. H. Business - 01/02/2021 Confirmed reviews ALL

mr Ali cooperate very well during all the week .

Dear Mr H., We very much appreciate your high scores and the kind comments for Ali following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Great service

Customer review rating 5.0/5

Qadir Business - 31/01/2021 Confirmed reviews ALL

Staff were great as usual. Ali was excellent, always helping with my constant request for food microwave!

Dear Qadir, We very much appreciate the high scores and great comments for the staff, especially Ali following your most stay at the Mercure Sheffield St Paul's Hotel & Spa. If you have the time please could I that you aloes leave a Trip Advisor review. Ali receives incentives when his name is mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Good stay and welcoming given the circumstances

Customer review rating 5.0/5

Sylvie R. Business - 31/01/2021 Confirmed reviews ALL

Staying in a hotel during this time is daunting however as usual, having only stayed once in the last year due to Covid the staff were welcoming and accommodating. In room dinner was limited but fine, takeaway breakfast was given to me by the chef who was there cooking breakfast before Covid. Good to see familiar faces. Thank you.

Dear Sylvia, Please accept my apologies for the delay in responding. We all appreciate your high scores and lovely comments following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Reception staff exemplary

Customer review rating 5.0/5

Vanessa B. Couples - 25/01/2021 Confirmed reviews ALL

We are moving house and the Hampton refused our booking upon arrival. We came to the Mercure and Ali on reception could not do enough for us. He was polite, kind and understanding - he certainly went above and beyond to make our stay pleasant and comfortable. The morning receptionist (a lovely and chatty lady from Sicily) was also friendly. The room itself was comfy and contained everything we needed. Highly recommended - the staff at Hampton could learn a lot from you and your excellent customer service!

Dear Vanessa, I hope all is going well with the move. I very much appreciate your high scores and the great comments for Ali and Gaia following your stay at the Mercure Sheffield St Paul's Hotel & Spa. If I could be cheeky, would you be able to share your excellent feedback on Trip Advisor? Ali and Gaia receive incentives when their names are mentioned. Thank you in advance and if there is anything else we can help with please let us know. Sincerely, Victoria Victoria Camm Hotel Manager

great position, if initially hard to find - staff were super friendly

Customer review rating 4.5/5

Nick D. Families - 22/01/2021 Confirmed reviews ALL

friendly staff and good roomservice

Dear Nick, Sorry for my delay in responding. I very much appreciate your high scores and the great comments for the staff following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

A Pleasant Stay

Customer review rating 4.5/5

Wpm Families - 20/01/2021 Confirmed reviews ALL

We were down for a funeral so we’re pleased we had somewhere relaxing, comfortable and problem- free to stay.

Dear Ward, We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Comfortable Room during the stay in Sheffield.

Customer review rating 3.5/5

Anonymous Families - 17/01/2021 Confirmed reviews ALL

I only say Mercure Hotel can provide comfortable room for guest to stay. However, my experience here may be different as I have requested to transfer from another hotel to Mercure Hotel due to the period of lockdown in UK. Though the Mercure Hotel can provide my family to have a comfortable place to stay, I got an unhappy experience due to the fact that I have kept in dark for the arrangement of transferring of hotel from occupying 3 bedrooms to Two separate rooms as my family members are all adult and there is no 3 bedroom in Mercure Hotel so it causes me to spend an extra expenses on transferring of Hotel. Anyway, Mercure Hotel is a comfortable hotel, all my family members have a remarkable experience here.

Dear Kin, Please accept my apologies for the delay in responding to your booking. I am glad you found the hotel comfortable and your family enjoyed their visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Comfortable stay

Customer review rating 5.0/5

Roz Solo - 10/01/2021 Confirmed reviews ALL

Made to feel very welcome by all staff, felt completely safe and service very good. Room very clean and comfortable.

Dear Roz, We very much appreciate your high scores and the great comments, especially for Ali, following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Interesting experience

Customer review rating 3.5/5

Nina G. Solo - 02/01/2021 Confirmed reviews ALL

Two nights 23 and 24 December as visiting family on Christmas Day. I was upgraded on arrival and had a lovely room with a terrific view of the square decorated with lights. It felt a little like being in the film THe Shining as apart from reception personnel, I saw no other guests until I was checking out. The corridors were empty. I was disappointed that the pool was closed.

Dear Nina, We very much appreciate your high scores following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Great

Customer review rating 4.0/5

Steve R. Business - 23/12/2020 Confirmed reviews ALL

Great

Dear Steve, We very much appreciate your comments and overall high scores following your stay at the Mercure Sheffield St Paul's Hotel & Spa. I will investigate the lack of cold water issue to prevent a reoccurrence and apologise for the inconvenience caused. Thank you again for sharing your experience and we hope to welcome you back soon. Sincerely, Victoria Victoria Camm Hotel Manager

Reception staff - the best ever!

Customer review rating 5.0/5

Tom B. Business - 20/12/2020 Confirmed reviews ALL

The key difference between is a nice stay and a an amazing stay is down to staff. Considering the pandemic and all the measures required, the staff at this hotel were awesome. There was one reception staff member, she was from the Manchester area (name not known) but her natural friendliness, going out of the way to help and nothing too much trouble to help made an unpleasant work trip a million times better. I will not be looking elsewhere to stay, it will be themercure every time. Thanks to all the staff!

Dear Thomas, We very much appreciate your high scores and fantastic comments following your stay at the Mercure Sheffield St Paul's Hotel & Spa. It was a pleasure to have yourself and team visit us. I am glad you enjoyed your stay and we were able to make the training course feel a little more pleasant. I am looking forward to welcoming you back in the New Year. Sincerely, Victoria (Manchester Area!) Victoria Camm Hotel Manager
Customer review rating 5.0/5

Max Business - 18/12/2020 Confirmed reviews ALL

Excellent stay for business in Sheffield

Dear Max, We very much appreciate your high scores and grreat comments following your stay at the Mercure Sheffield St Paul's Hotel & Spa. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Victoria Camm Hotel Manager

Good staff, tired room

Customer review rating 3.0/5

Tony Business - 17/12/2020 Confirmed reviews ALL

Staff pleasant & helpful, bed comfortable, room well laid out, but... 2 room lights not working, sink almost completely blocked, damaged wiring to towel rail, loose bathroom door handle, air conditioning doesn't really get cool enough and can't open a window, very small amount of tea/coffee provided for 2 day stay, only one lift working. Parking in nearby Q-Park or NCP is expensive ~£15 per night even with 25% discount. It wasn't that bad, but the room could have done with a bit of TLC which would have made it a lot better.

Dear Tony, We very much appreciate your high scores and great comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. I do apologise there were issues with the room, these should have been picked up prior to your arrival. I will share the comments with the team and resolve these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes, Victoria (The Lady from Bolton!) Victoria Camm Hotel Manager

Exceptional Stay, Extraordinary Staff!

Customer review rating 5.0/5

Sandra Business - 06/12/2020 Confirmed reviews ALL

Arriving from the US for medical purposes while England was still under national lockdown, Ali cheerfully greeted me for check-in! Providing me with personal and professional attention, he advised me of the amenities and options available during the lockdown, directions to navigate through the city, and helped me with my own personally challenged technical issues. My medical mission required a substantial amount of ice, which Ali graciously supplied. When it was apparent that my medical mission was delayed, Victoria recognized the importance and granted my request for a lengthy extended stay in my room without hesitation. Much appreciated! When I inquired about taxi service that would accept credit cards, she provided me with options and offered to call and bill to the hotel if desired. When Sandeep came on duty, he parallelled the extraordinary hospitality of staff members! With doors locked, he validated my guest status to secure safety, expeditiously cared for room requests and additional supplies. He researched train schedules and printed options for me. Once it was determined that I would be checking out, Sandeep secured a taxi providing them with destination details. Enabling me to minimize complexities of payment transaction, Sandeep authorized credit card payment through the hotel. Although I had little contact with Lisa, she, too, was pleasantly responsive to my inquiries. The tireless energy of the staff, multitasking, running to open the exterior door every time a guest exited or entered, providing room service, pampering and caring for each guest's simple and unique requests ... the endless list all cared for by each staff member, vivaciously, jovially and with appreciation for me just being a guest! I want to thank the staff, and express my sincerest appreciation and gratitude for their extraordinary hospitality, and for minimizing the mental and physical fatigue of my medical mission. Blessings to all!

Dear Sandra, Thank you so much for a fantastic review. I am made up that you enjoyed your stay and found all the team members to be extraordinary. I hope you had a safe journey home and got the precious cargo to where it needed to be. If you do return to the area please let me know I would be delighted to look after you again. Kindest regards, Victoria Victoria Camm Hotel Manager

Fabulous location

Customer review rating 4.0/5

Nkg M. Business - 06/12/2020 Confirmed reviews ALL

The hotel could not be better located for my needs, despite lockdown I was made to feel very welcome and very much look forward to returning soon.

Dear Niall, Thank you for your great review and mentioning Sandeep, I will share your feedback with him. We are glad you enjoyed your visit and were made to feel welcome. We look forward to welcoming you back soon, Victoria Victoria Camm Hotel Manager

A lot of hassel

Customer review rating 3.5/5

Anonymous Business - 30/11/2020 Confirmed reviews ALL

I was booked to stay at the Sheffield Novotel. Due to Covid 19 this hotel was closed. I was advised that their sister hotel ( Mecure Sheffield) was still taking bookings. Instead of just transferring my booking direct to the Mecure I had to spend then next 1 hour rearranging my booking. This should have been done automatically. The room was nice and comfortable. There was very little food on offer at the hotel due to covid 19. I had to order food in for diner. I had ordered breakfast from the hotel, it arrived on time but was not what I ordered, it was all prepackaged and not worth the £10 I was charged.

Dear Vivienne, We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. I do apologise that you had issues trying to get your booking transferred, this was due to the use of the vouchers and the system used to redeem these. I am glad you found the room comfortable and Ali polite. Kind regards, Victoria Victoria Camm Hotel Manager

Recent Stay @St Pauls

TripAdvisor rating 5.0/5

fleonard2020 17/11/2020 TripAdvisor review

I had reason to stay here in late Oct early Nov, and the experience was very positive. The staff were extremely friendly, the rooms were well presented, the location is 2nd to none. Sheffiled was in Tier 3 during my stay, and this was very evident with lots of sanitizer stations throughout the hotel. The staff could not be more friendly. Breakfast selection was a little disappointing, but with Covod-19, this is a challenge. I will be back...

Hello fleonard2020, Thank you for a very positive review for the friendly staff, cleanliness and understanding on the restrictions due to COVID. I appreciate the time taken to post the review and the 5* rating across all of the categories. I do hope you will return on the near future and would be delighted if you contacted myself directly before booking. Kind regards, Victoria Hotel Manager H6628-gm@accor.com

Okay stay

Customer review rating 2.5/5

Mrs E. B. Business - 12/11/2020 Confirmed reviews ALL

Disappointed to find Chef was off and only option for room service was a choice of one of four main courses - I did receive complimentary water and Judes ice cream though. I am staying with you again very soon and will have to look for alternative dining arrangements. I read in your guest letter slippers and bathrobes had been discontinued - this is not a covid measure, this is a cost saving exercise with your laundry bill. Staff were thorough and friendly, hotel was clean.

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have been offering a larger menu as this week has gone on, albeit reduced from a pre-covid menu, based on deliveries of good and staff training being completed. You will have a larger selection of food items upon your return visit. I hope you enjoyed the ice cream. In relation to bathrobes and slippers these were removed to provide a COVID safe environment, unlike towels and bed linen, guests have questioned if not used are they replaced between guests. However I would be delighted to provide bathrobes and slippers in your bedroom moving forward. Please do confirm your arrival date and I will ensure this is actioned. Sincerely, Victoria Victoria Camm Hotel Manager

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