Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 3,106 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Your meetings and events

With outstanding comfort and ultra-modern facilities, this jewel in glass and stone at the heart of Sheffield is the epitome of 21st century style.It is Sheffeld's largest hotel-based conference and banqueting facility and among the most impressive venues in the north of England.Accommodating up to 700, its ten conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Sheffield St Paul's Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 18 m2 2 m 18 0 12 0 0
MEETING ROOM 2 18 m2 2 m 18 0 12 0 0
MEETING ROOM 3 18 m2 2 m 18 0 12 0 0
MEETING ROOM 4 18 m2 2 m 18 0 12 0 0
EXECUTIVE BOARDROOM 42 m2 2 m 35 17 18 15 0
MEETING ROOM 5 42 m2 2 m 35 15 18 15 30
MEETING ROOM 6 50 m2 2 m 50 0 25 18 30
CITY SUITE A 180 m2 3 m 120 25 40 30 60
CITY SUITE B 180 m2 3 m 180 30 40 50 100
CITY SUITE C 180 m2 3 m 200 30 40 50 100
CITY SUITE A, B & C 450 m2 3 m 550 50 80 150 350
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 169 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 9,047 reviews

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,106 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
22/02/2020 TripAdvisor review
« Great Stay »

A few days away Check in was quick and effortless the room was spacious and clean with a very comfortable bed. The hotel overall is very good nice bar although at times very cold breakfast was tasty and the staff very pleasant and very centrally situated. We will definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catlady0401 Thank you for taking the time to write such a lovely review of Mercure Sheffield St Paul's. It is always so nice to read positive feedback and please do return soon! Kind Regards Luisa Esposito General Manager

Ali L. Families - 19/02/2020 Confirmed reviews ALL
« Spacious bedroom »

No hot water when we arrived for a few hours. It would have been nice to have been offered a complimentary drink or breakfast for the inconvenience. Only 2 English breakfast teas, 2 biscuits and 2 shower gels - don’t enough when you are travelling.

Matthew Couples - 19/02/2020 Confirmed reviews ALL
« Well located big room »

Very good On point in all areas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Alex J. Couples - 19/02/2020 Confirmed reviews ALL
« Average not privelidge »

First room we were given had faulty bathroom door handle, moved to another room which had one not two chairs, informed reception twice to no avail, room not cleaned during the two nights we stayed, had to request fresh towels, overall the rooms feel average despite having booked 'privelidge' room at extra cost. The hotel is in a good location and gym and pool are good, the restaurant again average, not great service or quality of food. Parking awkward.

D Couples - 19/02/2020 Confirmed reviews ALL
« Good location »

Was told on arrival that they had no hot water, this was very disappointing as we was looking forward to using the spa facilities, afterwards you would like to take a hot shower. The hot water did not come on until 18.00 hours, and the water was brown! Not once was we offered any sort of compensation.

19/02/2020 TripAdvisor review
« Great location »

Room is very large, comfortable bed and very clean. Only problem was it was too hot and couldn’t seem to work the thermostat. Great breakfast, particularly liked the range of fresh fruit and appreciated good coffee. Just outside the hotel are loads of restaurants and shops are nearby. You can load and unload outside hotel door and park in a safe and well lit car park a few minutes walk away. It is expensive though at £14 overnight with the hotel discount. The spa seemed nice and the pool is a good size for swimming. However, it is not accessible if disabled as down a few flights of stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BudEllie Thank you f=so very much for taking the time to review your recent stay at Mercure Sheffield St Paul's Hotel and Spa. I was pleased to read your feedback and am sorry that the temperature control had a issue with it. Please accept my sinecure apologies. I hope we can welcome you back very soon Kind regards Luisa Esposito

Julie W. Solo - 16/02/2020 Confirmed reviews ALL
« Great hotel »

Overnight stay Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

Room comfortable, breakfast nice - attentive staff, spa/swimming ok, but a complete flaff going to different floors, signing in, getting towels, codes etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anon Business - 16/02/2020 Confirmed reviews ALL
« Uncomfortable »

Amazing location and good hotel overall, marred completely by a room that is too hot and where guests have no control over the settings. The contols are centrally set and adjusted to the outside temperature - which is ironic when there are no opening windows and the inside temperature bears no relation to it! With an additional fan also on and no covers, it was still too hot to sleep. In addition to this, the water in the bath, shower and basin was a disgusting murky red colour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salima O., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

15/02/2020 TripAdvisor review
« Average room »

Furniture in the room looks tired, we only had one door on our wardrobe, loud clock tower outside. For some reason we were given a room with an accessible bathroom, great for if you use a wheelchair but if you don't the sink is too low.Breakfast was good though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear shonnalarkin Thank you for your review of Mercure Sheffield St Paul's Hotel and Spa. I was sorry to read your feedback and do apologise for this inconvenience caused due to the room allocation. We do have a variety of room type. Please contact me directly should you return and I will ensure I personally oversee your reservation Kind regards Luisa Esposito General Manager

R. M. Business - 13/02/2020 Confirmed reviews ALL
« Great location and service »

Great Location and service with great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 13/02/2020 Confirmed reviews ALL
« Good location, a few minor problems »

Stayed one night on business. Generous room, well equipped. Unfortunately the water from the bath taps ran brown, and despite running it for several minutes it didn't clear. Was locked out of the room at about 8 the next morning when the key stopped working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James , Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Anonymous Business - 11/02/2020 Confirmed reviews ALL
« Usual High Standard »

Arrived for the briefest of stays. Staff were on hand for a rapid check-in and for check-out in the morning. The room was the usual and expected standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 11/02/2020 Confirmed reviews ALL
« A comfortable hotel in a prime location. »

An excellent stay in our favourite Sheffield Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

11/02/2020 TripAdvisor review
« Great location »

Great location, superb breakfast, nice big room. But cannot open the windows and the room was way too hot and the climate control didn't seem to do anything. That's all I'm going to write athough TA wants 200 characteers, so here they are.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sinequidvis Many thanks for the review of Mercure Sheffield St Pauls' Hotel and Spa I was pleased to read your feedback and thank you for taking the time to do so Kind Regards Luisa Esposito General Manager

Alex W. Business - 10/02/2020 Confirmed reviews ALL
« Noisy smelly room »

On arrival was pleased to be told that I had received a free 'upgrade'. The room was a good size and had a good view over Sheffield. However the noise from the elevator kept me awake, and the smell of drains from the bathroom was foul. Did not complain on the day as I had business to attend to, but am drawing to your attention now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €25, which will be issued to your account within the next days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Luisa Esposito General Manager

Patrick Couples - 09/02/2020 Confirmed reviews ALL
« Excellent hotel in excellent location »

Very efficient booking in. Excellent staff and a lovely room. Superb breakfast too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Natalia Business - 08/02/2020 Confirmed reviews ALL
« Well located, comfortable bed »

Well located, comfortable bed and downstairs facilities, friendly staff, late checkout, i had a free room upgrade :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia D B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Claire B. Business - 08/02/2020 Confirmed reviews ALL
« Brown water and no tab »

The water was brown. When I rang reception she said to leave it running for 7 mins. I did leave running for longer and didn’t stop the problem. I’m heavily pregnant, so could only get a bath and had to make do, as it was too late by the time I’d been running the water for so long and too late for me to ask to move rooms. Ordered Room Service and signed for it to be charged to my card if given on Check-In, like I do globally for all business trips and the concierge had to return later for me to have to use a card machine, with the same card. This was inconvenient, as I was late and I couldn’t pay on Check-out, apparently. The room for the price was very basic, with no art on the walls. Overall, not a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €50 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Anonymous Business - 06/02/2020 Confirmed reviews ALL
« Well located »

basic room not impressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph J. C., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

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