Mercure Shrewsbury Albrighton Hall Hotel & Spa

Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,333 reviews

See on a map

Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

Telephone +44 1939 291000

Fax +44 1939 291123
  • By plane

    BIRMINGHAM At 93.5km / 58.1 miles

  • By plane

    COVENTRY At 110.7km / 68.79 miles

  • By plane

    LIVERPOOL At 115.7km / 71.9 miles

  • By train

    SHREWSBURY At 3.2km / 1.99 miles

GPS:52.75736, -2.746925

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

7 meeting rooms to choose from, ranging in size. Due to current COVID-19 restrictions and guidelines, the rooms capacities have changed to reflect government's guidelines due to social distancing. situated in the hotel grounds, perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements. With 15 acres of beautifully landscaped grounds and an ornamental lake.

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16. All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,333 reviews

TripAdvisor Rating  4.0/5  2,810 reviews

Staff need training

TripAdvisor rating 2.0/5

kathmc TripAdvisor review

Stayed here as part of a coach party 8th to 12th August: Pros: The rooms were clean and comfortable although more consideration could have been given to the allocation of rooms with regard to peoples ages and requests, eg; one of the senior members of the tour group was allocated a room on the third floor in the eaves of the hotel where there was no lift available. People were allocated walk in showers when they hadn’t requested them and those who had requested them didn’t get one. Reception dealt efficiently with our request for a bath mat which hadn’t been provided, although at the same time (9th August) we did report the trouser press was hanging from the wall and this was still the case when we left on Friday. The hotel is in a beautiful location and the setting is stunning. Cons: Mealtimes: We were treated like second class citizens, moved from room to room dinner in one room and breakfast in another with no allocation of a seating plan which meant on a few occasions parties of 3 and even a couple were told to sit separately. (The instruction was there are enough seats just sit on one of them) We had to pre order our evening meal for the following day before we had even been served that days evening meal, and they were unable at that stage to tell us what the soup of the day might be? We have had to pre order on previous trips at other hotels but this has always been either the following morning or after dinner has been served. Unable to order any drinks with our evening meal as we were informed that we were not A-la-Carte. If we wanted drinks we were told go to the bar and bring it in. Unfortunately, there wasn’t time to do this as we got back to the hotel around 5ish dinner was 6.30 and there was only one member of staff on the bar and service was extremely slow. We realise he was new and training but he should have had someone with him until fully trained. The majority of staff that waited on us in the evening appeared untrained, with unused cutlery being collected from tables for use the following day without being washed. On one occasion we had to ask for cups and saucers for the tea and coffee serving and the waitress brought these but handled the spoons by the bowl not the handle. This is unacceptable with Covid still being around. Cold desserts were served on hot plates melting chocolate and sorbet. Evening meals were taking between 2 and 2hours 30 mins which is not acceptable for a pre ordered 3 course meal. Bar in the evening: Again slow service with preference being given to other guests, the barman’s knowledge of drinks was non existent, (didn't know what a bitter lemon was, and had to be told that Martell was Brandy!). And there was a lack of appropriate glassware. We have to say we have never known coach parties to be treated differently by hotel staff in the way we were at this hotel. We appreciate that arrangements such as pre ordering meals etc. have to be made and that sometimes separate areas are needed for guests but the sarcasm and communication from the person who seemed to be in charge at mealtimes was really not acceptable. It reminded us of Faulty Towers and Basil. We were not the only people from our group who were unhappy and I see from a previous review that someone the week before on a coach tour felt the same way. Second Class Citizens in the restaurants with service like school dinners. And to top it all the pool is still not open.

Dear Kathmac Thank you for probably the most comprehensive review we have ever received- certainly the longest. On behalf of the hotel, I am genuinely sorry that your stay did not meet your expectations. Wishing you a good evening, Diane & the team

Good

Customer review rating 4.0/5

Carol R. Friends - Confirmed reviews ALL

One complaint the room 15 was right next to the air conditioning unit which was very noisy. As it was very hot and we had to keep the wine Dow’s closed due to the noise it made the room hot although there was a fan. Also didn’t like the blacked out windows so you could not see out. Understand why because of the ugly units but not ideal.

Dear Carol r., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peaceful stay

Customer review rating 5.0/5

Xx Couples - Confirmed reviews ALL

A lovely place to get away from busy lives and have some quality time

Dear Sarah W., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice room pity the spa facilities were not available

Customer review rating 2.5/5

Dean Business - Confirmed reviews ALL

one night business trip , i only booked this hotel because of the leisure facilities and this is the 2nd occasion the leisure area was out of action within the last 12 months as the manager told me it is being refurbished, but it should be highlighted on the hotel website or any other third party booking agent.

Dear dean m., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good but some disappointments

Customer review rating 3.0/5

Man O. K. Couples - Confirmed reviews ALL

Overall the hotel was good and as I would expect however we were only advised the pool was closed for renovation after we had checked in and gone to our room - despite booking over 3 months in advance I was not notified by email and there was nothing on the website or when I did online check in. There was also an issue with having no hot water at certain times of the day. Neither of these issues can be blamed on Covid.

Dear Stephen M., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 464 reviews 9.3/10 Location
  • 1,477 reviews 6/10 Room
  • 1,394 reviews 7/10 Service
  • 36 reviews 5.1/10 WiFi
  • 998 reviews 4.8/10 Food
  • 534 reviews 4.4/10 Cleanliness
  • 529 reviews 4.9/10 Breakfast
  • 458 reviews 5.9/10 Wellness Area

Powered by Trustyou