Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,628 reviews
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40 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 22 Services
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Mercure Manchester Norton Grange Hotel & Spa

Mid-scale hotel for business trips or leisure

The 4-star Mercure Manchester Norton Grange Hotel and Spa is set amongst tranquil countryside within its own beautiful landscaped gardens. Situated just eight miles from the city centre, this hotel is perfect for weekend breaks, shopping days and business stopovers. Enjoy a carefully prepared meal in the elegant Grange Restaurant, or relax in the less formal atmosphere of the Pickwick Bistro. Privilege rooms are available to complete any special stay, offering robes, slippers and luxury toiletries.

The hotel boasts 11 versatile function rooms which can accommodate up to 220 guests; ideal for conferences, weddings and more. Relax and recharge in the spa, or enjoy a round of golf at Manchester Golf Course, conveniently located opposite the hotel. In addition to this, the hotel is located just minutes away from transport links into the city centre, and is less than a mile in distance from the M62. Guests will be pleased to have access to the city from this tranquil and comfortable hotel.

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Hotel extras
  • 11 function rooms capable of accomodating 220 guests
  • In-house bar & restaurant serving authentic local dishes
  • Wedding facilities capable of accommodating 220 guests
  • On-site swimming pool, jacuzzi, sauna and gym facilities
  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

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Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: (+44)01706630788
Fax: (+44)01706516781
Check-in from 14h00
Check out up to 12h00
Access and transport
  • MANCHESTER PICADILLY : 17, CHESHAM AVENUE
  • ROCHDALE : 17, CHESHAM AVENUE
  • LEEDS/BRADFORD At 47.8km / 29.7 miles
  • MANCHESTER INTL AIRP At 40.23km / 25 miles
  • MANCHESTER PICADILLY At 16.3km / 10.13 miles
  • MANCHESTER VICTORIA At 16.3km / 10.13 miles
  • ROCHDALE At 5km / 3.11 miles

GPS : 53.581386, -2.175206

Your meetings and events

A range of conference and event spaces gives us the flexibility to host events ranging from one-to-one interviews to board meetings, large conferences and exhibitions, to corporate entertaining and banquets.All of our nine event rooms provide the ideal environment for creative thought and productive meetings.The largest room, the Hopwood Suite, is bathed in natural daylight and can accommodate up to 220 guests. Our Springhill Suite, which was added to the hotel in 2005, is modern, stylish and fully air conditioned.

Mercure Manchester Norton Grange Hotel & Spa Meeting Room
4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 31 m2 3 m 0 0 14 0 0
BOARDROOM 2 31 m2 3 m 0 0 14 0 0
BOARDROOM 3 31 m2 3 m 0 0 14 0 0
HOPWOOD BAR 49 m2 3 m 40 20 20 20 30
WILLOW ROOM 51 m2 3 m 40 20 25 20 30
SPRINGHILL 1 60 m2 3 m 60 25 35 35 50
SPRINGHILL 2 60 m2 3 m 60 25 35 35 50
HOPWOOD 2 64 m2 3 m 50 30 30 30 50
HOPWOOD 1 106 m2 3 m 120 50 50 60 70
SPRINGHILL SUITE 120 m2 3 m 120 50 70 70 100
HOPWOOD SUITE 170 m2 3 m 250 70 70 120 200
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

4 photos
Classic double or twin room

Classic double or twin room

Classic Double/Twin Room, comfortable and modern in decor equipped with TV, radio, direct dial telephone as well as tea and coffee making facilities. Pull out beds for children available on request.

Superior Double or Twin Room

Superior Double or Twin Room

Superior rooms have modern decor and facilities include upgraded toiletries, robes & slippers in addition to hairdryer, direct dial telephone, satelite TV, tea and coffee making facilities, iron and ironing board and trouser press.

Privilège double or twin room

Privilège double or twin room

For an extra special stay , enjoy one of our Privilège rooms and their added luxury. Facilities include upgraded toiletries, robes, slippers, Nespresso coffee machine, bottled water , Mini bar and Wifi in addition to their classic amenities.

Classic Family room with a double and up to 2 pull out single beds

Classic Family room with a double and up to 2 pull out single beds

Classic Double/Familly Room, with 1 or 2 pull out beds, comfortable and modern in decor and equipped with TV, radio, direct dial telephone as well as tea and coffee making facilities. Rooms can accommodate a maximum of 2 adults and 2 children.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

GRANGE RESTAURANTType of cuisine: Type of cuisine: International

GRANGE RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRANGE RESTAURANTType of cuisine: Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Find out more and book

PICKWICK BISTROType of cuisine: Type of cuisine: Brasserie

PICKWICK BISTRO Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTROType of cuisine: Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Find out more and book
See all our restaurants

PICKWICK BISTRO

PICKWICK BISTRO Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

See all our restaurants and bars
3.7/5 ALL Rating 2,432 reviews

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,628 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Leighanne P Family - 11/12/2019 TripAdvisor review
« Food disappointing »

Firstly all the members of staff we came across are very friendly and professional. Me and mum stayed for one night in 2 privilege rooms. Large, clean but pretty standard decor. The spa was a welcome retreat and loved the outside waterfall/hot pool. The food in the restaurant in the evening wasn't very good at all. There was a Christmas party going on so it was busy, but presume extra cover hadn't been arranged as it too an age for our food, especially the mains to come out and I had to chase it up. The starter was chicken liver pate and supposed to be toasted brioche. The pate was nice but the "toast " was 3 slices of baguette which had been oven toasted and kept for too long and almost impossible to break/chew it was do hard. The burger had cold chips and took three lots, which the waiting staff apologetically replaced, before I got hot ones. The burger was burnt and dry and the cheese was almost non existent as it'd been cooked too long. Stale brioche bun too... so bad that the waiting team all agreed and took it off bill. Shame... Mum's gammon was also tough and overcooked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share your feedback. I am glad to learn you enjoyed our leisure facilities, bed room & friendly service provided by the team. I noted your comments about food, we will certainly reflect on it. Best Regards, Rama Arimilly

M R. Families - 03/12/2019 Confirmed reviews ALL
« Staff »

We done all staff from the receptionist and the Manager nothing was to much trouble and your waiter Michael brilliant will certainly recommend Norton Grange

Our hotel has responded to the review
Our hotel has responded to the review

Dear M R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Kelly Families - 02/12/2019 Confirmed reviews ALL
« Mrs Kelly C. »

Room was great, Natalie who served us our evening meal was fab, friendly, helpful and lovely. Food was great and breakfast was. All staff were friendly. Toilets in reception and where Tessa event was they seemed to struggle to flush. Also I was a bit gutted that I spoke to someone at the event where they had 10% off their stay because they were at an event and I knew nothing about this. Next time will phone :-) But the hotel was great, gym was fab, pool looked great but didn't get the chance to be able to go in. Will definitely stay again. All staff were friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Jenny D. V. Business - 01/12/2019 Confirmed reviews ALL
« Excellent in every way! »

Good clean hotel, excellent staff and reception. Lovely rooms and hot bath! Superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny De V., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Sharon C. Couples - 01/12/2019 Confirmed reviews ALL
« Mrs c. »

Pleasant stay beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon Marie C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr A. Friends - 27/11/2019 Confirmed reviews ALL
« Mr A. »

Everything good but check in time no good every day 2 clock.same time I need hotal morning 10 but time is to leat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I am not sure what you mean in your comments, pls kindly drop me a line if you wish to discuss this with me. my mail id is h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr R. P. Couples - 26/11/2019 Confirmed reviews ALL
« Rest & Relaxation »

This was our 1st visit to Norton Grange & I must say we were not disappointed,all members of staff were very nice & friendly,our room was excellent, good choice at breakfast & our evening meal was great, will certainly be back again in the new year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Steve Business - 26/11/2019 Confirmed reviews ALL
« Nice facilities »

Nice facilities, but is there is a wedding on you are not considered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comment about noise. please drop me a line before your future visits, I will ensure a quieter room for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Douglas A. Couples - 24/11/2019 Confirmed reviews ALL

Room key did not work. Was offered a standard room instead. After approximately ninety minutes the lock was eventually fixed. I wish they hadn't as room 316 has a problem with the window and the traffic noise was unbearable. I reported this to reception twice. This Privilege room was definitely not a privilege to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We had to do quite a lot of actions to rectify the issue, which understandably took quite a long time. as the unit was not resetting by default we had to restart the entire hotel system of key cards, which took the time. please accept my sincere apologies for the inconvenience this may caused. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Sarah M. Families - 24/11/2019 Confirmed reviews ALL
« Pleasant stay great room. »

Room was a privileged family room, great space and amenities. Could of easily fit 2 adults and 3 children but could only book room for 2 adults 2 children so 1 child was unable to attend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about 2 A +3 Children. due to fire regulations, in our H&S policy we declared maximum 4 guests in a bed room including babies. Please accept my sincere apologies this my caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Helen O. Couples - 23/11/2019 Confirmed reviews ALL
« Satisfied »

A bit disappointed with a few things but generally ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Business - 22/11/2019 Confirmed reviews ALL
« Really great - except for the breakfast / food. »

We would have given this hotel a nine or ten. And we would have visited it again - just for a holiday. It's a great hotel (in a good location for Rochdale and for visiting places like Hebden Bridge or the moors) and it was very cheap, with a lovely room, very friendly staff, and superb spa facilities. So - it was a really nice hotel which surprised us at the price and we would have been recommending it to everyone, but what let it down - badly - was the breakfast. Breakfast is an easy meal to get right - all people want is choice and freshness. On the first day, we saw sweaty cheese under a pile of literally brown 'green' grapes. The next day, they were there again. Why were these put out a second time? The pastries and croissants were not fresh; they were hard. The sliced bread (some people think sliced bread is sliced bread, but you can tell if its cheap or stale) was tasteless, so probably both. The only good thing was the local jam, which was lovely. Please improve your breakfast. Offer a little more choice - porridge? Granola? Prepare more of the cooked food freshly on demand rather than let it congeal on the hotplate? Maybe get rid of that horrible 'corridor effect' - the big space down the middle of the breakfast room which made me feel like I was eating on a railway platform; scatter the tables about more and fill the space. Above all, THROW OLD STALE FOOD AWAY. The trip was one night for work and an extra night to make it a small holiday with my friend. So the answer to the next question is 'Business' AND 'Friends.'

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janys C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I totally agree with your comments. Last year when I took over this role, I worked a lot on the presentation and quality. I am upset to learn the most important meal of the day is not even meeting the basic requirements. I will certainly reflect on your feedback & work for better quality breakfast. in relation to the lay out of restaurant, The Grange restaurant is going through 1 million refurb from 11th Jan 2020. for your future visits, I am sure our new outlet would look impressive. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Rama Arimilly General Manager

Stanley S. Friends - 20/11/2019 Confirmed reviews ALL
« Pleasant stay »

Friendly,clean with good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley s., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

John Friends - 19/11/2019 Confirmed reviews ALL
« Hotel facilities good but function bar was only average »

We attended the evening celebrations for the Valentine wedding and was disappointed with the bar service. It was slow and even at 7:00pm had ran out of Gordons gin only premium gins available. The price for a pint of Guinness and white wine was over £11. The only other beer was John Smiths. Why not have guest beers? The room was cold on arrival so had to turn up the air con which eventually sorted it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 19/11/2019 Confirmed reviews ALL
« Excellent Spa »

We thoroughly enjoyed the spa, the facilities are fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Matt T. Business - 18/11/2019 Confirmed reviews ALL
« another amazing stay »

This trip, like many before was perfect. I travel for work and the spa is the best end to any day and the rooms are faultless. the whole place is clean right through and the staff are always friendly and helpful. you really cant ask for anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Laura Business - 11/11/2019 Confirmed reviews ALL
« Wonderful spa »

Wasn't expecting the spa to be so lovely - a separate area to the main pool with 4 steam/saunas and an indoor/outdoor jacuzzi pool. Friendly service at reception, bar/restaurant and spa. Food was lovely - overall a really great stay! Only slight downside was that my room had a locked interconnecting door which was not at all soundproof and I could hear every word the person in the next room said on the phone or what they were watching on TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the doors between inter connected rooms. I will certainly address them with the owners. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mark T. Business - 09/11/2019 Confirmed reviews ALL
« Mr »

Too many people smoking around the entrance to the hotel, it’s very offensive first thing in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about the main entrance. we do have a planned extension and refurbishment in 2020. in the plan we have a designated place with a roof for smoking area. please accept my sincere apologies for the inconvenience this may caused. Thank you again for sharing your experience, and we hope you will return. Sincerely, Rama Arimilly General Manager

Anonymous Business - 08/11/2019 Confirmed reviews ALL
« Expectations »

Very friendly and polite staff. I was not warned that I would be staying in a disabled room though. It was not ideal to have a very low sink with a bad back and after hours of driving. My room had a picture of woodland stuck to it. There was a smear of poo around the edge of the toilet seat and the shower head kept slipping down the pole as the adjuster didn’t work. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am really upset to learn your experience with us, please may I ask you to drop me a line before your next visit. I will ensure your bed room is up clean & comfortable. Please accept my sincere apologies I will personally address this with the team involved. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Dhananjay P. Business - 06/11/2019 Confirmed reviews ALL
« Good maintained »

We would like to request you to keep some Indian food, overall experience very well, staff is cooperative, little we have to wait to take food order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dhananjay P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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