Mercure Manchester Norton Grange Hotel & Spa

Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 655 reviews

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Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone +44 1706 630788

Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

A range of conference and event spaces gives us the flexibility to host events ranging from one-to-one interviews to board meetings, large conferences and exhibitions, to corporate entertaining and banquets. All of our nine event rooms provide the ideal environment for creative thought and productive meetings. The largest room, the Hopwood Suite, is bathed in natural daylight and can accommodate up to 220 guests. Our Springhill Suite, which was added to the hotel in 2005, is modern, stylish and fully air conditioned.

Room descriptions and layouts

12 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  655 reviews

TripAdvisor Rating  4.0/5  1,925 reviews

Lovely, relaxing stay

Customer review rating 4.0/5

Caroline Friends - Confirmed reviews ALL

The room was lovely and the extras in the privilege room were a luxurious treat. The spa was beautiful and we had such a relaxing time. I found the bed too hard for my liking and there were some cobwebs in the room so this is why I have taken 2 points off.

Dear Caroline C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the bed & bed room cleanliness. I will certainly work with respective departments for improvements in this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

Couple of annoying issues

Customer review rating 3.5/5

Stuart M. Business - Confirmed reviews ALL

Overnight business trip. I found a few minor issues where things could have been better: Bathroom fan wouldn’t turn off (I heard someone else say the same) My shower wouldn’t stay in position so I soaked the bathroom and made washing not as simple as it should be. I’m sure when I stayed years ago there used to be down duvets - these were no longer present. - Shame

Dear Stuart M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments, will certainly work with relevant teams for improvements in the areas you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

noisy hotel guests and room opposite a noisy lift

Customer review rating 2.0/5

Mrs S. Business - Confirmed reviews ALL

Room was clean and pleasant, bed too hard for me. Facilities are good, nice pool and sauna rooms etc. My complaint is to the group of young girls in the room adjacent to me who were up until the early hours of the morning screaming and giggling. It took for me and another hotel guest to tell them to shut up and go back to their own rooms. The other hotel guest had actually gone down to reception to complain but there was no one there hence why we had to deal with it ourselves! Then I had to deal with the lift opposite my room that would constantly beep when in operation. So, after a 4.5-hour drive and working until midnight I had around 5 hours of sleep and then another 4.5 hour drive the next day. I was not very impressed and raised this with the reception staff who seemed powerless to do anything about it and advised that there should have been a porter on duty, which could not be found. Overall, very dissatisfied with my stay at Norton Grange Hotel and if I am in the area on business again, I will stay somewhere else.

Dear Niki s., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have 1 or 2 or 3 night porters on every night based on business levels. I am highly disappointed to learn they couldn't be found to resolve the noise levels. I will personally investigate who was the night staff on rota on 15th Nov and address them with individually & formally. I recognise this may have marred your visit and your perception of our hotel. In an effort to restore your faith, may I request you to reach for your next stay & I will personally ensure your are allocated with a quite room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Very good stay

Customer review rating 5.0/5

Mrs N. C. Friends - Confirmed reviews ALL

Even though there was a problem with my booking when I arrived, they resolved it very quickly upgraded our room and gave us free drink. Staff very helpful and friendly, slept like a baby and breakfast was the best I have had in years, so well done to you all.

Dear Nicola C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager Rama Arimilly. General Manager

Pleasant stay - comfortable room - excellent food - loved the spa!

Customer review rating 5.0/5

Nick Couples - Confirmed reviews ALL

Room comfortable and spacious. Restaurant food was excellent, as was the customer service. Spa facilities clean and not too busy. A very pleasant stay all round. Thank You...

Dear N B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager

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Other web-users rate our hotel

  • 129 reviews 9.1/10 Location
  • 521 reviews 6.9/10 Room
  • 647 reviews 8.5/10 Service
  • 9 reviews 7.9/10 WiFi
  • 300 reviews 8.8/10 Wellness Area
  • 207 reviews 6.8/10 Cleanliness
  • 177 reviews 7.3/10 Breakfast
  • 66 reviews 9.3/10 Pool

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