Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 7,067 reviews

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 15h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 84 rooms
    • One room for people with reduced mobility
    • 2 family rooms
    • 4 connecting rooms
    • 79 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Turkish
    • Japanese
    • Polish
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
Access to property
  • Parking Additional charge
    • On site
    • 70 parking spaces
    • Private

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

Room descriptions and layouts

meeting room

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Indoor and Outdoor facilities

  • WIFI access

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,067 reviews

TripAdvisor Rating 4.0/5

1,955 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.0/5

Cheng L. Families - 21/10/2021 Confirmed reviews ALL

The hotel is very centrally located with lots of nice restaurants within walking distances . Car parking is all just next to the hotel . Staff at the reception counter are polite.

Great location

Customer review rating 3.5/5

C. Business - 21/10/2021 Confirmed reviews ALL

All off the makings of a beautiful hotel. My room was small and dark and very expensive - I expected a better room for London money. Staff were unfriendly at breakfast and forgot or ignored requests.

Good stay

Customer review rating 4.0/5

C. Couples - 19/10/2021 Confirmed reviews ALL

First room had loud humming noise. We complained, & another, quiet room was found. Room was comfortable, nice views, good bed, but little drawer space. Very good, easy shower. Breakfast coffee was not hot enough, either morning.

Loved it! Great hotel and great room. I'll remember as my daughter lives in Cheltenham now!!

Customer review rating 5.0/5

Martha O. Couples - 19/10/2021 Confirmed reviews ALL

Everything was great! Loved room 310! Was perfect for us as we were visiting our daughter before flying on with them to Greece. Except for the fire drill (beyond your control), everything was great. Very attentive to requests and needs (extra reg coffees and slow drain)! I googled the Queens hotel to book.

Beautiful hotel in perfect location

Customer review rating 4.0/5

Kevin S. Solo - 19/10/2021 Confirmed reviews ALL

I had a fabulous time with my dog, Wilbur. I attended Lit Fest over eight days, and the hotel is in the prefect location for this. The staff were first class. Housekeeping was a bit hit and miss. Eg they forgot to service my room one day, forgot to bring dog bowls, forgot Nespresso coffee pods another day. None of this affected my enjoyment though and everything was put right as soon as I mentioned it.

Very disappointing

TripAdvisor rating 2.0/5

Birchdale10 19/10/2021 TripAdvisor review

The main reason for my low score was that I had the worst sleep I have ever had at any hotel. Basically the bedding (primarily the duvet) was so lumpy and uncomfortable that I couldn’t sleep. I did get a change of duvet but it was worse than the original one so I ended up sleeping under the bathrobes! The room was adequate and it was clean. The breakfasts were quite acceptable but we had an afternoon tea with our family which was disappointing and the service was poor. The best thing about this hotel is the location, it couldn’t be any better which made our experience all the more disappointing. We stayed here some years ago around Christmas time and we found the hotel quite good then. I did write a letter of complaint to the manager Mr Erol Uray and he did not acknowledge it. So a couple of months later I actually hand delivered a copy of the letter (a receptionists took it) to the hotel and haven’t heard a word sine. Obviously mr Uray thought my letter was not worth a response. I wrote to him because I didn’t really want to write this on Tripadvisor.

Dear Birchdale10, I hope that you are well, and thank you for reaching out to us. I do apologise that, prior to this review, no response has been received from us. We greatly value your feedback, and should you like to share more about your experience, I invite you to email me directly at h6632-rm@accor.com to discuss this matter further and see if there was anything else we could have done for you. Your comments are greatly appreciated, as we are always striving for improvements to provide the best hospitality. If I can be of any further assistance, please contact me back at any time. I look forward to hearing from you shortly. Kind Regards, Ross Elvin Reservations and Events Executive Tel. +44 (0) 1242 514754 h6632-RM@accor.com

Extremely poor

Customer review rating 1.5/5

Christopher J. Couples - 18/10/2021 Confirmed reviews ALL

We had booked a superior room around £270.00 for one night On arrival we were informed we had been upgraded to a better room? The room was so small for a purported upgrade that i don't accept it was an upgrade and if it was i dread to see the smaller rooms. Both my wife and i banged our head against shower panel when trying to sit on toilet it was that close to the toilet. you could not get more than one person in the bathroom terrible area to shower and use. We ate at Victoria's part of the hotel simply terrible value for money. the menu is embarrassing for a 4 star hotel- shepherds pie, burger, fish and chips lunch time average cooking and pub food at best and definitely not what you would expect from a 4 star hotel restaurant we paid about £150.00 2 course with a £53.00 bottle of wine. Only the fact that we had travelled 6 hours that day did we decide to remain in the restaurant part. would never stay again at this hotel.

Dear Christopher J., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Looking at your booking i can see it was booked via booking.com and your room was the same room type but upgraded to a city view so apologies this wasn't communicated with you should you wish to stay with us again then please come through directly to us and we shall look at a special rate for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Charming and delightful hotel

Customer review rating 5.0/5

Zaro W. Business - 18/10/2021 Confirmed reviews ALL

Great in every way

Incompetent and irresponsible

TripAdvisor rating 1.0/5

ellis611 18/10/2021 TripAdvisor review

A superior room in a 4 star hotel - Shower - no hot water Bathrobe - no slippers Refreshment tray - 3 tiny sachets of instant coffee, a few tea bags, uht milk sachets and 2 dry biscuits One grubby armchair. But more importantly - fire alarm went off at 3.00 am and the staff response was irresponsible. For at least 20 minutes of standing outside no roll call was taken. Many of the guests were elderly and infirm. No evidence of staff support for them. Staff appeared to be out of their depth in handling the situation. I would fear for the safety of guests if a serious fire had occurred. On checking out, no apology for the room’s shortcomings and not a single sympathetic word about the disturbed night.

Dear Ellis611, Thank you for sharing your feedback with us, and I do apologise that certain aspects of your stay did not exceed your expectations. We greatly value your feedback, and should you like to share more about your experience, I invite you to email me directly at h6632-rm@accor.com to discuss this matter further and see if there was anything else we could have done for you. Your comments are greatly appreciated, as we are always striving for improvements to provide the best hospitality. If I can be of any further assistance, please contact me back at any time. I look forward to hearing from you shortly. Kind Regards, Ross Elvin Reservations and Events Executive Tel. +44 (0) 1242 514754 h6632-RM@accor.com

A comfortable, pleasant stay, well placed.

Customer review rating 4.0/5

Anonymous Families - 17/10/2021 Confirmed reviews ALL

The staff are very helpful and pleasant, our room was small but adequate with a very comfortable bed, especially the pillows. The lack of a lounge and lack of daytime opening in the bar are a drawback. That, coupled with the gloomy aura of the entrance hall spoiled our stay a little. Safety measures over the fire alert were excellent. We would happily stay there again, however.

Dependably good hotel

Customer review rating 4.5/5

Katef Couples - 17/10/2021 Confirmed reviews ALL

One night stay, complete with 3am fire alarm which was handled brilliantly by the staff. Most unusual event, of course. Room was very comfortable, breakfast excellent and bar staff were very efficient.

Customer review rating 4.0/5

John P. Business - 16/10/2021 Confirmed reviews ALL

Very pleasant. Staff friendly and helpful. Milk at breakfast was sour, but replaced very quickly. Thanks for pleasant stay. p.s and very grateful we were able to bring our dog!

Customer review rating 2.0/5

Nigel P. Couples - 15/10/2021 Confirmed reviews ALL

Allocated the wrong room. Room and bathroom very small. Breakfast was a shambles. Food at breakfast was poor and porridge unedable.

Dear Nigel P., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel

Customer review rating 4.0/5

Kevin R. Business - 15/10/2021 Confirmed reviews ALL

I've missed being in the hotel and it was nice to be back with you. Some problems with the catering, but otherwise good.

Great location, lovely historic hotel and great staff.

Customer review rating 5.0/5

Raffaella D. Couples - 14/10/2021 Confirmed reviews ALL

Myself and my husband had a wonderful stay. Lovely comfortable room which was a good size. The staff were very friendly, especially James on the front desk. Breakfast was a little slow in coming but the staff made up for the delay. There was an older, mature waitress who was on duty that day, she was fabulous and is a credit to the hotel.

Dear Raffaella D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location,good stay and excellent renovation since our last visit.

Customer review rating 4.0/5

G. Couples - 13/10/2021 Confirmed reviews ALL

As above

Lovely stay in the centre of Cheltenham

Customer review rating 5.0/5

Jane Couples - 13/10/2021 Confirmed reviews ALL

We arrived early, room wasn’t ready but receptionist took our bag. We stayed in classic room which was small but comfortable. Lovely linen and towels , great shower. Breakfast was amazing … staff really friendly. Will def stay again.

Dear Jane H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful old style hotel

Customer review rating 3.5/5

Paula Couples - 13/10/2021 Confirmed reviews ALL

Very nice hotel overall and excellent location. Lovely staff. Our room was however quite small. Very little space in bathroom for our own toiletry bags. Tiny wardrobe and only a few hangers for clothes. The mattress was uncomfortably hard. The room had only a view of a car park and concrete buildings.

dissapointed

TripAdvisor rating 3.0/5

Peter R 01/10/2021 TripAdvisor review

Stayed here on a short break on the occasion of my wife's birthday, we set off from South Devon quite early with the intention of lunch in Cheltenham, on arrival at the Queens Hotel I was disappointed to learn that it was going to costs me £15.00 per day to park my car at the hotel. At reception I was asked for my credit card and paid a pre-authorisation amount, the bar was closed as was the restaurant at lunchtime. After a pleasant lunch in town we retired to our room which was very pleasant and well laid out. As we had booked dinner for two nights we arrived at the bar for a pre-dinner drinks, the bar tend offered a wine list, but as the lighting was so dim I couldn't read it. On arrival in the restaurant we were met by a pleasant young lady, shown to a table and given menus and again as the lighting was so poor I couldn't read it, the waitress turned up the lighting, to the audible sigh of relief from the other guests. The menu is that of an average pub at lunch time, the highlight being Cottage Pie, not the up market 4 star restaurant I was expecting. My wife choose 2 starters, not able to find a main course to suit, I had a starter and followed with a steak, which was greasy but OK, we did not bother with a dessert. The following morning breakfast was a joke, the staff were hard pushed to cope and we had to wait 30 minutes to place an order another 30 minutes passed before we got served, but the food was inedible and dried probably because it had been kept warm for a few hours, we could not eat it. As it was my wife's birthday and did not want to repeat the agony of the previous night I cancelled my reservation for dinner and booked a local restaurant (which was excellent) On departure I asked for the bill, the receptionist didn't seem to want to print a bill and said she would email a copy and charge my credit card. When I checked my bill I found that I had been charged for the Dinner we did not have and additional unexplained and unauthorised charges were made totalling £90.00 I phoned the hotel and was rudely told to phone back in a few minutes as the person i needed to speak to was busy! I did this and was told that my credit card would be credited for £70.00, which it was I further queried the over charge of £20.00 by email but am yet to receive a reply more than a week on

Dear Peter R, Thank you for taking the time to provide us with some valuable feedback. I am truly sorry that you did not feel the level of care and service you received was our usual standard. Your feedback has been noted and I can assure you that your comments have been forwarded on to the relevant Heads of Department in order for them to take your comments on board and to take the necessary corrective action. We greatly value your feedback, and should you like to share more about your experience, I invite you to email me directly at h6632-rm@accor.com to discuss this matter further and see if there was anything else we could have done for you. Your comments are greatly appreciated, as we are always striving for improvements to provide the best hospitality. If I can be of any further assistance, please contact me back at any time. I look forward to hearing from you shortly. Kind Regards, Ross Elvin Reservations and Events Executive Tel. +44 (0) 1242 514754 h6632-RM@accor.com

Loved it

TripAdvisor rating 5.0/5

Kimdix 23/09/2021 TripAdvisor review

Thank you for a lovely stay it was wonderful. Staff excellent very friendly and willing to help, food and room excellent. Will definitely recommend the Queens to my friends and hope to visit again sometime.

I am very happy to read you had such a lovely stay with us and I am thankful for your comments. Thank you for highlighting the excellent food and rooms and especially the our fantastic team. We are looking forward to welcome you back soon. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family.

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