Hotel - Queens Hotel Cheltenham - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery

4.0/5 1,708 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
REGENCY SUITE 145 m2 0 m 100 40 40 70 100
    • Flipchart
    • Indoor and Outdoor facilities
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 5,900 reviews

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,708 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 01/12/2019 Confirmed reviews ALL

The rooms are fine but my room was quite warm due to large heating pipes running along the floor and because the windows cannot be opened very far. Other than that a nice stay.

Vic Couples - 30/11/2019 Confirmed reviews ALL
« Very comfortable - great meal »

Hotel very well presented and very comfortable. Great meal - let down a little by being rather cold in some public areas.

Chris Couples - 29/11/2019 Confirmed reviews ALL
« Great location and good staff »

The staff are very attentive and professional and the location is ideal for town based activities Very impressed with the rooms staff and food

Anonymous Couples - 29/11/2019 Confirmed reviews ALL
« Disappointed »

I prepaid on arrival.. Partner left early to go home Asked receptionist to use my points as part payment..he refused..saying I should have done so when booking..which is not correct as I received an email stating I could ask at reception.. There were no face cloths in the bathroom and no complimentary slippers to wear.. Stain on my dressing gown

Janet D. O. B. O. M. A. J. B. Couples - 28/11/2019 Confirmed reviews ALL
« Perfect birthday celebration »

I am writing this on behalf of my parents who stayed at The Queen's Hotel to celebrate my Father's 90th birthday, they both thoroughly enjoyed their 2 night stay in a bright, spacious, stylish deluxe room with surprisingly good views of Cheltenham and the hills beyond. The stunning staircase was beautifully decorated for Christmas, a hidden gem, and the public rooms are attractive and relaxing. Thank you for the special birthday treats in their room and for the excellent service throughout the hotel, all the staff were welcoming and charming, making their brief stay extra special.

P. Couples - 27/11/2019 Confirmed reviews ALL
« Very nice night away. »

Lovely room in a lovely hotel. Great location. Dinner was slightly disappointing as we were on a dinner included deal and most of the choices were a supplement but breakfast was lovely so overall a very good experience.

Rodney C. Couples - 27/11/2019 Confirmed reviews ALL
« beware when booking »

Expedia are the agents potential guests may generally use directly from the Queens web site. The hotel, the accommodation, the Staff and dining are all without doubt very good. Unfortunately, we needed to seek a change after we'd booked the accommodation. Queens couldn't help as the booking was with Expedia. Now try and find a telephone number or some practical help from this company. Useless would be a generous term to describe them. We'll visit Queens and Cheltenham again, but make sure we speak to the booking Staff at the hotel.

Peter H. Friends - 27/11/2019 Confirmed reviews ALL
« Perfect location and beautiful hotel, but slow service let it down »

Hotel and room great. location perfect. Service in Bar (evening) and restaurant (breakfast) was very slow. Had to ask for hot drinks at breakfast several times and for order to be taken. Speed in bar was painfully slow with only one staff member most times.

Dgt Friends - 27/11/2019 Confirmed reviews ALL
« Racing weekend »

Hotel was really busy as a big weekend at the races. Great atmosphere, like a little bit of Ireland landing in the Cotswold's.

Sue Friends - 26/11/2019 Confirmed reviews ALL
« Comfortable, relaxing stay in a hotel that oozes character and charm. »

We stayed at her Queens for one night and it was lovely, just what we needed a relaxing stress free stay in a charming, exceptionally clean and friendly hotel. The one thing that we found a little unbearable was how hot the bedroom was!! it was November but a mild evening and even with the window open the room was stiflingly hot, we were on the 3rd floor. Apart form this the room was comfortable with all of the amenities we needed, it was clean and fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Marco Colombo Front Office Manager

Anonymous Families - 26/11/2019 Confirmed reviews ALL
« A very relaxing stay »

We had a lovey weekend away. The room was spacious and overlooked the prom-great for lights being turned on. The only thing that interrupted our sleep was how hot the room was even with windows open. Also it would have been good to have the hand held part of shower with a higher hook on the wall to make it easier to shower without wanting the rain part on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Marco Colombo Front Office Manager

Wildsidewalker Couples - 25/11/2019 Confirmed reviews ALL
« Queens for comfort, quality and convenience. »

Very relaxing and enjoyable. Check-in and check-out was extremely efficient. The staff, regardless of function, could not have been more helpful and polite. All meals were extremely good. This presumably is a listed building, so dependant on room, expect some external noise due to the attractive and historical sash windows, but this does not detract from the overall experience, which I would certainly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Marco Colombo Front Office Manager

Buisness T. Business - 25/11/2019 Confirmed reviews ALL
« Good stay »

Room was above expectation. Some noise from the exaust outside vent, but was ok. Breakfast was a little below expectation after room set high standard, but was ok. Staff was friendly, a bit hurried due to volume of work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damir Mr K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that our breakfast did not reflect the usually relaxing and seamless experience we always strive to offer. Please contact me directly on your next booking and I will ensure you will enjoy every stage of your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Colombo Front Office Manager

Anonymous Business - 25/11/2019 Confirmed reviews ALL
« VP Sourcing »

Overall was good, nice hotel the floors were creaky/noisy and the breakfast service was alittle slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you were disturbed by the floorboards. Our Grade II listed building comes with a lot of charm but also some challenges. I do also apologize about the slow service at breakfast. As a token of goodwill if you allow me to register you to our ALL membership I would be delighted in assigning you some courtesy points which can be used in any Accor hotel worldwide Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Colombo Front Office Manager

Ian Solo - 24/11/2019 Confirmed reviews ALL
« Very enjoyable »

Freindly staff, lovely rooms,nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Colombo Front Office

Alan E. Families - 24/11/2019 Confirmed reviews ALL
« Great welcome, loved the room upgrade, very pleasant staff »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Colombo Front Office Manager

Anonymous Business - 24/11/2019 Confirmed reviews ALL
« Excellent again »

Lovely warm modern room and excellent breakfast as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Marco Colombo Front Office Manager

Bryan A. M. G. Couples - 21/11/2019 Confirmed reviews ALL
« Absolutely wonderful could not fault it loved every minute and you made our diamond wedding anniversary so special thank you »

The room was fantastic nice and clean and really spacious the added card and chocolates for our wedding anniversary just made it thank you. The evening meal we had curry was delicious and breakfast in the morning could not fault we just had a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Colombo Front Office Manager

Eric E. Business - 20/11/2019 Confirmed reviews ALL
« Consistently Good »

Very good. Always very hard to fault

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back next week. Sincerely, Marco Colombo Front Office Manager

P. T. Couples - 20/11/2019 Confirmed reviews ALL
« Overall good, with one glitch. »

Wonderful hotel, excellent service and room, and a special treat for my wife's birthday. However, I resented the hotel charging me more than the quoted price when booking in. When I queried this upon departure I was told that a refund would be made when ancillary costs (bar, restaurant) were accounted for. As it stands now, days later, I am still owed £40 and I find the system off-putting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that the amount pre-authorised on your credit card was not explained clearly by my team. On arrival we take a pre-authorisation for an amount covering the room rate and extra credit for any extras such as parking or room service. Please let me know if this amount is still pending and I will get the team to look into it for you. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Marco Colombo Front Office Manager

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