Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,333 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

meeting room

From 1 to 100 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • WIFI access

  • Slide projector

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Non contractual photo

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,333 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,838 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent location, brilliant stay

Customer review rating 4.4/5

Deborah V. A. Friends - 23/09/2020 Confirmed reviews ALL

Fabulous hotel in a perfect central position it had excellent social distancing and COVID precautions in place so we felt safe, great food compliments to the chef, breakfast time slots were very well organised Barbara was friendly and efficient as well as checking if we were ok or had any issues. We found all staff were very friendly, professional and helpful, doing there best in unprecedented challenging circumstances, nothing was too much trouble. Lovely spacious very clean rooms. Thank you to everyone for making our 3 night stay so enjoyable especially in these unusual times. We would thoroughly recommend this hotel.

Enjoyable stay despite virus restrictions

Customer review rating 4.4/5

Mr M. G. Couples - 22/09/2020 Confirmed reviews ALL

We enjoyed our stay overall at Queen's Hotel, Cheltenham. On the whole staff were welcoming, supportive and attentive and our room and experience of dining at the hotel was good. It was reassuring that the precautions in place to protect against the current virus conditions seemed to work well. There were, however, a few things that did not work so smoothly regarding cleaning of our room. As requested by reception, we did ask for our room to be cleaned several times during our six night stay and it was cleaned twice. However, we did ask on a couple of days and returned later in the day to find it had not been cleaned. Also, on the days when it had been cleaned it was frustrating to see that quite important aspects of a clean had not been considered, eg toilet rolls had not been replaced. This led us to have to phone down to reception to request replacements and also to have towels in the bathroom changed. By the way, when we did receive clean towels we found that like had not been replaced with like, replacement bath towels were smaller that the originals and did not match. There was also an additional frustration when our bill at the end of our stay was incorrect. I did offer to receive the bill at reception to check it before we left the hotel and was told it would be emailed onto me, which at the time I accepted. However, this resulted in additional time and effort to get and error corrected and have the appropriate amount refunded to me as it seemed I had been overcharged for another customer's drinks bill which had been charged to my bill incorrectly. I tried to telephone the hotel to query this and had difficulty getting through to the correct people to deal with this and was then told to email my enquiry to them. This was dealt with satisfactorily within a couple of days. However, overall we enjoyed our stay and appreciated that the current 'virus' conditions did create additional 'challenges' for guests and staff alike.

Weekend break

Customer review rating 4.4/5

Marlene R. Couples - 22/09/2020 Confirmed reviews ALL

Reception staff were very personable and helpful, as were the breakfast room staff. The room was spacious and comfortable but it looked out onto an internal courtyard/space with air conditioning units - our first time in Cheltenham and nothing to see from the window!! Good safeguarding measures in place - we felt very safe.

Customer review rating 4.4/5

Ann P. Couples - 22/09/2020 Confirmed reviews ALL

went for 40th wedding anniversary notting was done for us thougth they mite of done something for us abit disaponting

Perefect Location

Customer review rating 4.4/5

Chris C. Couples - 22/09/2020 Confirmed reviews ALL

Great Room & very friendly

So enjoyable

Customer review rating 4.4/5

Rachel Couples - 22/09/2020 Confirmed reviews ALL

Well what can I say. We went with another couple for a short break to get away as I work for the NHS and felt I needed a break away. We could not have chosen a nicer hotel to come to. What a lovely hotel and The staff were excellent and worked so hard to keep every body safe. A special well done to the lovely lady’s on reception who work so so hard and always so friendly , welcoming and helpful. Looking forward to visiting this gorgeous hotel again .

Well located...but noisy!

Customer review rating 4.4/5

Sharon Families - 22/09/2020 Confirmed reviews ALL

Whilst the hotel is in great area and ouf room was really spacious and within easy access of shops bars and restaurants..this in itself proved the problem...it was so noisy we were unable to get much sleep till the early hours!..and rather spoilt our stay..but breakfast was very good and prompt thanks to having to pre-order.

Dear Sharon D., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery. Whilst I am delighted to hear that you have enjoyed Cheltenham. I am however, very sadden to hear that you did not manage to get a good nights’ sleep. I entirely understand how frustrating the whole experience must have been for you and I will be sure to address the issue and see if we can find a solution for that room. We are currently looking into ways that we can better improve upon our facilities Let me assure you that those issues are not of normal occurrence and that these are isolated incident as we normally pride ourselves in the service we provide to our guests. I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. Sincerely, Lana El Zir Front Office Manager

Excellent Stay

Customer review rating 4.4/5

Gary B. Couples - 22/09/2020 Confirmed reviews ALL

We decided to stay at the Queen's Hotel as we got married there 8 years ago to celebrate our wedding anniversary! We love the Queen's and felt the staff made us feel safe and secure even in these uncertain times.

Very nice hotel in a great location

Customer review rating 4.4/5

Sean W. Couples - 22/09/2020 Confirmed reviews ALL

1 special night for my girlfriends birthday, beautiful hotel in a lovely area. Rooms where clean and spacious, bathroom was rather small. Yeah he hotel is situated in the hear of Cheltenham with gardens to the front and shops/cafes all around.

Location good

Customer review rating 4.4/5

Anonymous Couples - 21/09/2020 Confirmed reviews ALL

We enjoy are stay there the food was excellent, but the room we had was not all satisfied due to the view we had .

Great spot

Customer review rating 4.4/5

Anthony B. Couples - 21/09/2020 Confirmed reviews ALL

Good hotel in a great spot doing as best it can in the present circumstances.

Excellent location

Customer review rating 4.4/5

Lynne G. Couples - 21/09/2020 Confirmed reviews ALL

Great

Lovely hotel

Customer review rating 4.4/5

Amanda Friends - 21/09/2020 Confirmed reviews ALL

Beautiful room & communal areas. Great located. Have stayed before. Check in fine. Unable to be seated inside for a drink at 8pm & asked to sit outside. We pre ordered breakfast & table time the day before but unfortunately there was still a mix up with table number & had to wait. Waitress was very good though.

Great hotel!

Customer review rating 4.4/5

Michelle Couples - 21/09/2020 Confirmed reviews ALL

Our first stay and we loved every minute of it. The room was very spacious with a huge comfy bed. COVID regulations adhered to everywhere in the hotel. Fantastic breakfast. Would stay again

Perfect position

Customer review rating 4.4/5

Sue Friends - 20/09/2020 Confirmed reviews ALL

Very comfortable and clean.

well located

Customer review rating 4.4/5

Nick S. Couples - 20/09/2020 Confirmed reviews ALL

It was an ok stay. We called down in the morning for a toilet roll as it had run out. It didn't arrive .Eventually we went down for breakfast, when we came back someone had put tea bags on the bed, not toilet rolls. During breakfast we ran out of butter. 15 minutes later there was still no one around. Eventually I went and found someone to get me some. I called reception several times from our room with no reply each time. The room was ok, but I was disappointed to find out there was a charge for parking. There was no mention of a charge when I booked. My wife had to use the toilet near reception on departure. Overall disappointed.

Dear nick s., At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your further feedback with regards to your overall experience and I would like to sincerely apologise for the disappointment this would have caused to you. I can assure you that I have forwarded your comments on to our Head of Departments in order that she may speak with their team in order that they may realise the consequences of their actions and to revisit this area of staff training to ensure that all of our guests are made feel welcome when visiting the reception desk, and our restaurant. I truly hope to be able to welcome you back and hopefully restore your faith in us. Sincerely, Lana El Zir Front Office Manager

Excellent location

Customer review rating 4.4/5

Mrs J. H. Couples - 20/09/2020 Confirmed reviews ALL

This was the best break we have had during these difficult times. The Queens was very well organised and the staff absolutely lovely. Nothing was too much trouble. Time slots for breakfast worked well and food was delicious. Lovely views of the Gardens/Park opposite. Close to town centre for shopping etc. Would return again.

Good stay as always

Customer review rating 4.4/5

Pr Couples - 19/09/2020 Confirmed reviews ALL

Good stay as always. Staff extremely helpful.

Excellent stay with caring staff throughout the hotel

Customer review rating 4.4/5

Sue Couples - 19/09/2020 Confirmed reviews ALL

Much thought had been taken to create a safe and workable environment at these difficult times. It was so lovely to stay away from home and all of the staff made us feel most valued and comfortable. This led to a very enjoyable and relaxing two night stay in Cheltenham.

Excellent Location

Customer review rating 4.4/5

Linda S. Couples - 19/09/2020 Confirmed reviews ALL

We were apprehensive as to what to expect, in these difficult times, but we couldn't be more pleased with your Hotel. From the welcome on checking in, and explanation of the various measures being taken to ensure covid safety ,to our comfortable and spacious room, which was exceptionally clean. The system of allocation of times for breakfast in the Restaurant, worked very well and all Staff were very pleasant and helpful. Cheltenham is a great town, and we really enjoyed our stay.

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