Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,616 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

Room descriptions and layouts

meeting room

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • WIFI access

  • Slide projector

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Bathrobe
  • Slippers

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 KING SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

EXECUTIVE ROOM, 1 KING SIZE BED

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
Rooms

Our restaurants and bars

VICTORIA'S

Type of cuisine: Regional

Victoria's celebrates and showcases the very best of British seasonal cuisine. Sourcing only the best quality produce and the best ingredients from local artisan producers and farms. Serving only fresh, seasonal and premium homemade quality dishes.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Non contractual photo

The Gold Cup Bar is perfect for pre- and after-dinner drinks and snacks. Enjoy a classic cocktail expertly made by our talented bar team or perhaps our signature Queens Cocktail. With over 50 gins, our bar provides a indulgent setting for everyone.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,616 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,878 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Exceptional

Customer review rating 4.4/5

Bhuvanvir M. Couples - 29/12/2020 Confirmed reviews ALL

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of an amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with our expectations. Thank you very much to the front desk, bar and restaurant teams. Much appreciated.

Dear Bhuvanvir M., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I will be sure to pass on your lovely comments with regards to our Front desk, bar and restaurant team members. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Excellent staff

Customer review rating 4.4/5

Liz Business - 29/12/2020 Confirmed reviews ALL

Really enjoyed my stay , staff were really helpful and welcoming, the hotel is beautifully decorated , in the perfect position and the room was large and comfortable .

Dear Elizabeth L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. We are pleased to read that you have enjoyed our Christmas decoration, as each item has been thoughtfully chosen by our General Manager in order to ensure that every guest feels the Christmas spirit when visiting the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Christmas Break

TripAdvisor rating 4.0/5

carcherob 29/12/2020 TripAdvisor review

We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone

Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Lovely weekend

Customer review rating 4.4/5

Wayne A. Families - 28/12/2020 Confirmed reviews ALL

Hotel be great when all work completed

Dear Wayne A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back at the Queens Hotel for another memorable experience. Sincerely, Lana El Zir Front Office Manager

Classic hotel in good location for visiting Cheltenham

Customer review rating 4.4/5

Jayne Couples - 27/12/2020 Confirmed reviews ALL

We spent Christmas Eve as our plans had suddenly changed due to the restrictions. The reception staff were lovely and very friendly. We were offered two free drinks in the lounge bar. This turned out to be a bit frustrating as we had to order some bar snacks in order to have the “free” drinks and it cost us £11! Comfortable bed and spacious bedroom. Such a shame the entire building was covered in sheeting and scaffolding and you could not see any of the stunning Georgian facade.

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager
Customer review rating 4.4/5

Dec Couples - 26/12/2020 Confirmed reviews ALL

Great service staff very friendly and helpful

Dear Declan S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Perfect Christmas Getaway

Customer review rating 4.4/5

Katherine R. Couples - 26/12/2020 Confirmed reviews ALL

After a tough year, my husband and I wanted to treat ourselves and new the Queen's Hotel was the only place to go! We had a beautiful overnight stay, the hotel was decorated for Christmas with the most perfect decorations and really added to the atmosphere and made it so special. Staff were so welcoming and helpful too.

Dear Katy C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. We are delighted to see that you have enjoyed our Christmas decoration as every small item has been thoughtfully chosen and placed to ensure that every guest that comes and visits the hotel feels welcomed. I will surely share your kind feedback to all our team, and especially our General Manager who personally overlooked the Christmas decoration. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Incredible, in all ways.

TripAdvisor rating 4.0/5

bhuvanvirmaingi 26/12/2020 TripAdvisor review

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with expectations.

Dear bhuvanvirmaingi, Thank you for taking the time to share your experience at the Queens Hotel Cheltenham. We are delighted to read that you have had a memorable stay you have found our team to be so friendly and helpful. As we always strive to ensure that every guest has a pleasant and comfortable stay with us, we are very happy that this was the case for you. Thank you again for your kind feedback, and the team at the Queens Hotel Cheltenham is looking forward to welcoming you back for another memorable stay with us. Sincerely, Lana El Zir Front Office Manager

Fantastic overall experience

Customer review rating 4.4/5

Kieran I. Couples - 24/12/2020 Confirmed reviews ALL

Everything about our stay was amazing! The location of the hotel is great as it is located near lots of bars and restaurants which is ideal when you don't know the local area too well! The staff were very welcoming and helpful with everything during our stay whilst still acting in a safe manner. The room was very well presented and clean! Stayed in a deluxe king, which I would highly recommend. I will be returning to this hotel upon my next trip to Cheltenham

Dear Mr I., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Friendly staff, good location.

Customer review rating 4.4/5

Sarah M. Couples - 23/12/2020 Confirmed reviews ALL

Not our first visit this year. Always a pleasure and won’t hesitate to return.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent stay

Customer review rating 4.4/5

Sarah K. Couples - 23/12/2020 Confirmed reviews ALL

Great service in every encounter with staff members. The barman deserves a special mention, he made sure that we had a lovely evening despite the restrictions and being very busy with room service. The lady on reception at check in was also very welcoming. Just excellent!

Dear Ms K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent Stay

Customer review rating 4.4/5

Paul Business - 23/12/2020 Confirmed reviews ALL

I had a really good stay with this hotel. It was clean, tidy and the staff were very helpful. The Christmas decorations were well done and their COVID rules were excellent. I would definitely recommend this place and will stay again .

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent from start to finish

TripAdvisor rating 4.0/5

Paul K 23/12/2020 TripAdvisor review

We had a wonderful stay at the queens hotel last weekend. We received excellent service from check in to check out. The reception staff were efficient and friendly. A special mention should go to the bar man, we didn’t catch his name but he did a fantastic job in looking after us dispite numerous room service orders. We wouldn’t hesitate to recommend end the hotel to friends and will be back in the near future.

Thank you very much for this amazing review and I am so happy to read that you had such a wonderful time with us. The team will be really please to hear about the excellent service they delivered. I appreciate your special mention of our barman on the day and I will ensure that he hears about it. I wish you a Merry Christmas and a Happy New Year. We are looking forward to welcome you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Weekend away

Customer review rating 4.4/5

Mark L. Couples - 22/12/2020 Confirmed reviews ALL

Excellent stay and well looked after by Professional staff

Dear Mr l., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous as always

Customer review rating 4.4/5

Jo C. Couples - 22/12/2020 Confirmed reviews ALL

Felt extremely safe and welcome. Superb procedures in place for distancing and hygiene. However the reason we keep returning is the VIP service from ALL staff.

Dear Jo C., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186284-d192978-Queens_Hotel_Cheltenham_MGallery-Cheltenham_Cotswolds_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Lovely hotel

Customer review rating 4.4/5

Helen Families - 21/12/2020 Confirmed reviews ALL

Very accommodating and an excellent lunch in Victoria’s.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Good stay

Customer review rating 4.4/5

Abigail R. Couples - 21/12/2020 Confirmed reviews ALL

A really lovely experience. Welcoming ,helpful and friendly staff. Lovely meal in the restaurant in the evening. We will be coming back!

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Friendly staff, good location.

Customer review rating 4.4/5

Veronica Couples - 21/12/2020 Confirmed reviews ALL

We enjoyed our stay, the staff were very informative and friendly. We felt we were in safe hands during the Covid pandemic.

Dear Ms V., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Stylish hotel, friendly service

Customer review rating 4.4/5

Quentin C. Couples - 21/12/2020 Confirmed reviews ALL

Very pleasant and enjoyable stay in the hotel. The welcome was warm and genuine. The front desk did brilliantly. Room was very well appointed despite Covid restrictions. Breakfast on both days was excellent with staff fully Covid compliant but still managing to engage with everyone as much as possible. The only weaknesses and disappointments were linked with dinner on Friday night. I had paid for dinner as part of my room package but the choice was very limited without choosing food adding lots of supplements to the bill. Either this should be made clearer when booking or the cost of the dinner bed and breakfast rate increased. I just didn’t feel I was getting any sort of ‘deal’ The head waiter also needs to think more about Covid compliance, all other waiting staff served and cleared wearing gloves, he didn’t. When he opened and served the wine, again this was without gloves or a cloth, he just left us to top up our glasses. The previous evening at a restaurant outside the hotel we were told that the waiter would open the bottle (which they did while holding the bottle with a cloth) and then said that they then left refills to guests. So a small but significant difference to the hotel.

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you feel that the Menu did not have enough choice. We did not have that feedback in the past and will certainly take this into consideration for any future Menu Developments. The choices from the menu if ordered without a package would have been a total of £77.00 compared your rate of £50.00 per booked dinner. I can assure you that we are taking Covid measure very serious and it is not mandatory to wear gloves at all times when serving guest as per the ALLSAFE COVID guidelines. The team is sanitizing their hands at all times during the service and after. A few members of our team do prefer to wear gloves and we allow them to do so. All staff members are wearing gloves when cutting the Pork Pie on our trolley. I will certainly take your comments about the wine service into consideration for the future. Here again all bottles are sanitized and the hand as well prior to delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous - staff, ambiance, location, quality

Customer review rating 4.4/5

Noel H. Couples - 21/12/2020 Confirmed reviews ALL

25th Wedding Anniversary night away, the staff all seemed to know and made it a very special time. The hotel was relatively quiet but everything was available. We had dinner in which was a stunning meal. Already thinking about a return next year

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

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